I love this store! The employees the owners and all the customers Ive encountered are AMAZING! Love these guys. Knowledge, customer service, competitive pricing, selection and friendliness they have it ALL! I shop there when I dont necessarily need anything but I always find something! My favorite place to go and just look even if I dont buy! ♥️

Very friendly service. And if they dont have it in the store they will order it for you.

Excellent service, always. Good variety of hardware items. Great location. Easy parking and getting in and out.

When at all possible I shop here. Great fastener assortment and the staff is always helpful. It is nice to go in and ask for help and get an answer unlike some other stores where the employees have no idea what or where anything is.

They have a little of everything. Great place to go if you dont have time go to a big box store. Staff if knowledgeable and friendly. They still cut keys by hand and can match most any key.

Great store with local feel. It amazes me how they can fit so much stuff into what feels like a small retail location. Location is easy to get in and out of and I love avoiding the big box stores with this gem.

Went in looking for a specific item. The young man working there went out of his way to find it. I love this store. Its like back in the day, go to the local hardware store and find what youre looking for.

I went in to buy some electrical parts and they had exactly what I needed. Great service.

Friendly staff. nice store, didnt have the steam selection that Bullis True Value, but they are hard to beat. will be back for my needs while on vacation.

I believe the two gentle men that helped me were Eric and Waylon. I’ve been to several hardware stores of the big box variety asked for help and not and purchased several incorrect items for what is apparently a very specific not widely carried size. It’s something within 5 minutes they told me it’s the unicorn in hardware aerators. Waylon even told me exactly were and who could help me!! Most store I feel like I’m annoying the employees by asking for help. However immediately here I noticed them asking every customer if they needed help, and not in the annoyed please say you don’t kinda way. They both listened to me explain my dilemma and you can tell they truly listen in order to help you rather than being dismissive. I’m so very pleasantly surprised by my experience here and will absolutely be going here first before anywhere else!!

Nice hometown hardware store.

Awesome! The Staff helped me find everything I was looking for! Awesome

Super nice and helpful people there

I like that this hardware store is open on Sundays and they have always had what Ive needed in stock.

These guys are real pros and always willing to help. I got out of my way to spend a little more money here because I want to keep these awesome people in my neighborhood and doing awesome. Cant tell you how much time and money they have saved me.

Always great help in this store. Nut, screw, washer, cotter pin they have it.

This place is great: very convenient, helpful and knowledgeable staff, and an incredible inventory. Replacing plumbing in an old house, I had to connect to ancient clay drain pipe not close to the standard diameter of PVC or cast-iron… The store actually had a clay pipe adapter fernco sitting on the shelf! Continually impressed

Could not find what I was looking for a had to get something else that didnt work out.

Great staff, if they dont have it, You dont need it

West Ashley Hardware True Value on Wappoo Road in West Ashley is a reliable place to gather all of your tools, hardware, and miscellaneous items for just about any project or home need you may have. It is a lot quicker and easier to get in and out of here with exactly what you need than some of the bigger home stores in the area. The staff here is very knowledgeable and able to help answer any question you may have or find exactly what you are looking for.

Had some keys made. Very nice & helpful!

Great store. Wonderful staff. If you cant find it anywhere youll find it there.

Great little hardware store. Friendly employees and very helpful.

I wish the staff was helpful since this shop is right around the corner. Ive gone in a few times recently to grab items that I would rather purchase here than going to a bigger box store, but the employees are far more concerned about congregating together to discuss their plans for employment after their stint at True Value or what theyll be having for lunch than help customers. The last two times Ive attempted to shop here I have been pointed in a direction to wander aimlessly for what Im looking and then walk out empty handed, while the employees are still just standing around chit chatting.

I took a hose bib valve in that I needed to replace. Several employees were quick to help me out and look for a replacement. When we couldn’t find the exact item, they grabbed the owner and he was able to find something that would work. He took me to the back workshop, took apart the new valve, and made sure my old valve fit. I took it home and installed it and now have a hose bib that no longer leaks. I’ve always had a good experience at West Ashley Hardware and will be a forever customer. Thanks so much for the help!

Oh yeah, this is a good place to start. I always go to this True Value before going on to HD or L. The owner is immensely knowledgeable and the staff is always friendly and very helpful. I find most things here and it is easier and faster than going to a big box store full of things I dont need. Additionally, I find that this store is staffed by folks that have done the work and know the tools and process so they know what works right away.I also find their bin system for screws and such to be more varied and robust than HD or L. the big box stores are carrying fewer sizes and a limited range, but here at TV they usually have what I needI also recommend stopping by here first so that we can keep them in business and have a local West Ashley hardware store.So, for a pleasant experience, capable help, and most everything you need, stop by the West Ashley True Value.

Great family ran business very helpful intelligent about what they are selling. My husband and daughter and I make it part of our weekend tradition

Great service and extremely friendly and helpful! I will definitely be going back.

Found everything that I need.

Excellent customer service! I had a minor emergency with a refrigerator water supply line. I went to West Ashley hardware, and not only did they show me the shut off valve I needed to buy, but they also showed me in store how to install it. Problem was fixed 15 minutes later. I really believe that they care about their customers.

Very friendly and always a willingness to help

Friendly knowledgeable staff... Gives you that old general store feel 😊

People are great. I had an odd thickness on a padlock key I needed a spare. Young gentleman tired at least 4 types they just wouldnt work. I really appreciate his wanting to match my key. Other places would not bother.I will recommend West Ashley True Value to anyone who wants to find something unusual or for areal person to person I am helping you!

Very helpful staff and customer service. They are a friendly, locally owned store for all of needs. They also have really good seasonal sales, a large variety of paint and great lawn and garden items. Highly recommend if you are looking for a friendly, professional and competitively priced product. The owner was even kind enought to loaded our car with the 8 bags of mulch we purchased!

This store demonstrated exceptional customer service on 6/21/18. I took a couple of lawn mower blades by there at about 8:30 a.m. to be sharpened and was told that it cold be a couple of days before they are ready. I said that would be fine, but after I remembered that I would need to cut grass this weekend, I called the store back to see if they could be returned by Friday (one day later). The person I spoke to said she would look into this when the person who does the sharpening comes in and give me a call. Not only did I receive a call at 2:00 p.m. that my blades were ready for pickup, but when I did retrieve them, I was charged less than what I was told it would cost! What a great place to do business.

Called to see if they had an item in stock. Was placed on hold. Woman came back said she was trying get someone to help me. She yells out Hey Tony can you get the phone, can anyone get the phone and placed me back on hold. Over 11 minutes... I hung up. Zero customer service. Never leave a customer on hold like that. Ask if you call them back with info. I can train employees on excellent customer service for a small fee.

Owner is extremely helpful and wants to help you with your project. Only reason for Lowes is wood or appliances. TRUE Value for everything else!

I was looking for a weird little connectorfor a boat and was about to give up when Whalen approached me and immediately put his hands on what I needed. Lifesaver! Place is old-school hardware store.

I needed help with my car key. They didnt have my model in stock however an employee ( sorry I forgot his name) was phenomenal in helping me with my current key. Awesome customer service & very helpful!!

I was in there looking for a mosquito hat with net attached. Asked the very nice and pleasant cashier who I asked her what her name was and she told me Christina. Another girl who was wearing glasses and a blue air force shirt told me she could order it on amazon. I was fine with that. So she took my name and told me it was going to be ordered. Well the cashier had a line and the girl who told me that she could order my item I needed from Amazon just walked away without acknowledging anyone in tje cashiers line ( 2 others after me) so the cashier called her and asked her to help her. When she came over to help the others in line behind me the girl in the blue shirt seemed like she didnt want to help the cashier or the customers in line because she had a very nasty and rude attitude and told the cashier that she cant be up here doing this because she has better things to do. This is very unacceptable behavior on her behalf as the cashier was doing the best she could to serve all the customers. Unless something is done about this girls rude and unacceptable behavior I will NOT be coming back and I will be telling others as well. Nothing bad about the cashier as she was doing her job and I applaud her for doing so. Other girl needs to be more professional when dealing with the public.

I was so happy to see a local hardware store a short drive from my house and went out of my way, despite rush hour, to replace a lost bolt for my Christmas tree stand. I show up thinking the hours posted on Google and Apple Maps are correct only to see I was 45 minutes too late at 6:45 with two employees inside waving me on to leave. Had I known they didn’t close at seven, as posted, I would have saved the trip and gone on to the big box stores down on Magwood. If you’re in West Ashley and it’s after work don’t bother I guess.

Nice and helpful people.

Helpful staff. Much better than some of the larger hardware store chains in Charleston.

I love my local True Value. Waylon and crew are always friendly and helpful and always have just what I need. If not they make sure to get it for me.

Its an old fashioned hardware store with cool stuff

I have had great experiences with West Ashley True Value, the staff is always friendly and polite. Half the time I am in there the owner himself assists me with finding what I need. They can also special order products that are not carried by the big box home retailers. And I must note that their boat trailer selection is pretty expansive and way cheaper than shopping at west marine down the street.

Wonderful local place to shop. Cashiers & management are always very attentive & friendly. Would recommend to everyone! Thank you West Ashley Hardware!

Couldn’t ask for friendlier or more helpful staff.

Great staff! Had to be the friendliest and most helpful employees I have came across in a long time. Highly recommend!!

Great Place to shop. Easy access in and out of traffic. Good eager to serve you,young folks. Great selection and choices.

Sooo awesomely nice. Glad I went here instead of the big box stores. Good location and the staff is incredible and it was easy to get in and out!

The people here are always so friendly and helpful. They have a good range of products and theyre close to home without the drama of the crowds and traffic.

I went in to return items purchased due to hurricane. There was a sign posted no returns on storm items. Clerk said it was special order!!! I told her that sign was not there when I purchased items and i specifically asked if they could be returned and told yes. Begrudgingly she took all of the items back. Be aware of their poor practices..... i expected better from True Value

Very nice experience, employees can find anything you need. every time i shop there they have always have it what i need plus you dont have to run around to find some help as it lowes or home depot. this place is 5 stars plus.

20 🌟....and more....love .....the staff....professionals

I have been into this True Value a number of times to pick up some small items. Workers have always been helpful in directing me to the correct area and have always been friendly. Glad to have a hardware store so close to home!

I prefer to support local family-owned businesses over corporate conglomerates, so I am happy that this hardware store is located near my house. The owner and his staff are always nice to my dog and I.

Always there for us little people.. dont have to press a button and wait for a red vest to come help..great shopping experience every time.

Thanks TruValu for staying open, being well-stocked, and your helpful staff in the face of Florence! Were so glad to have you in the neighborhood!

Very fast in and out if youre in a hurry. Much better than the big box stores

Top notch store! Friendly knowledgeable people...

Helpful staff, and a hardware selection ten times better than Home Depot!

Great local, little hardware store. Complete with all the basics, some extras, and a super sweet little lady at checkout.

Very helpful workers

The people here are so nice and helpful! MUCH better than trying to find help at Lowes or Home Depot.

Always helpful and pleasant.

This is my go to hardware store but was extremely disappointed recently when not one staff member was wearing a mask

What I saw yesterday while I was waiting to get checked out was unbelievable. I saw this girl who was wearing glasses and a blue shirt come up to your cashier and threatened her. The nice cashier just shook it off very professionally and apologized for the girls behavoir. The same girl with glasses came back up to the cashier and wanted to start a fight. Saying she was going to make the cashiers life a living hell. Again, the cashier shook it off and went on about checking out the customers. I asked to see her boss to tell her what I saw and didnt see any type of management there. What I saw was a very hostile environment for your customers and your cashier. This behavior from the girl wearing glasses was unacceptable and very unprofessional. Where I work at, if someone did that to anyone they would automatically be fired.

Most helpful and nice staff Ive ever seen

So nice to have a local hardware store again. Great experience, helpful staff, and quick in-and-out makes this place so much better than the big box stores!

Very helpful

Updated: 5 StarsAfter reading Waylon’s response I gave True Value West Ashley another go and bought some more rope.Waylon and his team were true to their “better than it has to be” motto and made signage adjustments as they said they would. The same cashier was much more pleasant and wished me a good day.I am glad to have a responsive owner and local hardware store to shop at.Original: 2 StarsI go here occasionally after working out at O2 next door. Until today I’ve had relatively good service. I wanted some rope, so I went back and cut the 7ft I needed. When I got to cashier she told me there is a sign that says to ask for assistance and that I need to go back and get helped by an employee before she can ring me out. So I retrieved an employee myself, which the guy said “I guess,” to the prospect of assisting me.Then, back at the rope/chain area I notice one sign above the chains requesting customers to get assistance for chain cuts. I get the pricing info I need for the cashier and return to the front. At which point the cashier snarkily remarks “thereeee we go.” I then informed her that the ropes had no such sign above them, nor anything specifically about the rope cutting. She didn’t respond, she just rang me up and handed me the receipt.I wanted to patronize a locally owned store, even though the prices are higher than at a big box. However, this experience leaves a lot to be desired. There’s only one thing the staff has to do in regards to the customer experience, that is not be condecending/disrespectful. Especially when you end up being wrong about something in your own store.Doubt I’ll go back.

Local and friendly.

The ladies who worked there were very friendly and helpful for my small purchase, and Ill be sure to think of them first when I make my next big purchase!

Very convenient with lots of stuff at reasonable prices a helpful place to shop

Wonderful!!!...this store always provides us with that hometown service & kindness like the good old days :) staff goes above & beyond to help you with anything you need!!! Thank you

Excellent! They always have the exact thing I need.

Very helpful and well organized hardware store.

Helpful staff, good selection, still open for hurricane supplies.

Top notch, friendly service!!

Very helpful, knowledgeable people. Pleasant to deal with!

Great selection and service.

Has the odd stuff big box wont.

Very good clean helpful staff.

Youd be hard pressed to find better people and service in the Lowcountry or anywhere.

Good service not well stock

Great people always super helpful!!

Always have what I need

Very helpful and great hospitality

Extremely helpful, very courteous

Always can find what I need for repairs around the house

Friendly and helpful.

Very helpful

Wow! Just @@

Exceptional customer service. Make sure to support this local business.