I was in this store this morning with my fully trained Service dog.The Manager, Misti asked me for my papers on my dog. She tried to be as nice as possible while asking for them and when I told her that it was illegal for her to ask for them, she stated that she needed the papers for her records. She said she could lose her job if the health department came in and saw me and my service dog there. She then went on to say that there were several people who have provided her with paperwork for companion animals, and that it was obvious my dog was a service dog, but she still would want papers to protect herselfI got home and called the Customer support line and was left on hold for an hour and a half before giving up and resorting to this customer review.Family Dollar needs to train their personnel better. There are no documents that are recognized by the ADA. But many unscrupulous websites continue to offer such in order to confuse the public as to what the laws are. Companion animals are not service dogs and should not be permitted the same access as a highly trained service dog who is trained to perform a specific task.It is illegal to ask for documentation for a service dog. It is illegal to ask the handler about their disability, and it is illegal to deny access to a service dog. This is not saying a business or its entities do not have rights. If a dog is out of control, not housebroken, or otherwise causing a disruption, and the owner does not correct this behavior, management is perfectly within their rights to ask the team to leave.If management is convinced the dog is not a service dog, they are permitted to file in court where the handler will then have to prove the dog is in actuality a service dog. If it is proven that the dog is not a service dog, the handler can suffer serious penalties.The manager was not risking her job by allowing me access with my dog, she was however risking her job and a lawsuit, by asking for paperwork. I am not one to sue, I am one to educate in case someone else, who is more inclined to sue, should encounter this same problem

Being the Store Manager at this location is great... My employees are amazing and are working very hard to make all of our customers feel welcome every time they come in!! So come visit us and let us show you how we are bringing customer service back to the forefront and making it our priority!! Hope to see you soon!!

Im not going to say this store doesnt have its flaws BUT, this is the ONLY family dollar Ive been that doesnt have rude employees. Well, unless youre stealing, of course. The parking lot usually is trashed but it isnt their fault, there is ALWAYS someone asking for money or cigarettes. There is an abundance of bums and drug addicts, sadly. That is anywhere on the Westside. I definitely feel for the employees there. They even have to have security there. The ONLY negative thing I have to say about the store itself that they can control would be the prices. A lot of things doesnt have price tags.

Great store, really big improvement since last time I was there. New manager is great. Best family dollar around .

Since the new management has taken over it has become a greater experience n better place to shop and the manager s are very helpful n nice. O love the new management

Staff is nice, good prices and i love the family dollar app.

I have gone to this family dollar for 4 years now and i love it.

Worst employees on the planet. The corporate could place video every where and learn new ways to offend a customer and how not to do anything right

Awesome store, reasonable prices, froendly and courteous employees!!

Good place to shop for things you need

Great prices,good service and its not far away.

Great store, clean & always well stocked! Plus very friendly!

Worst experience ever on west Washington street in charleston wv i would never spend money there ever again exspecially how that treat black people when they walk in they always think they are stealing cause we live in a drug infested area and they claim all blacks look alike the cashiers is the rudest people i ever met

Its to small parking just be careful. just not worth it to me.

Prices are fair,. Convenient location. But sometimes not sure about safety

I was in there faster day .

Dollar store to buy a lot of good stuff

The store is a dope spot they employees are drug addicts and the manager is messy!? They need to shut this store back down

Glad they got remodeled, theyve added alot to the store

Inexpensive way to pick up the little things that you didnt think that you would need at the store and the customer service was really good so yes it was a very good idea going there

This Family Dollar is in a bad place! Its not clean ! It gets broke in seems weekly!! Takes forever to check out .

Get in, and get out! Wasnt open at 8:15am on a Monday when it s supposed to be open at 8am!

Thanks thats great news to know where I am in case something happens to me

This story is very nice and friendly

Tear this place down. A nuisance to the area.

Isles cluttered, can hardly get through store.

This store allows drug dealers and hookers hang outside. And people bumming from you. It needs to be closed down. I also asked the management and a cashier for help and they could not even help me in what I was looking for.

Good dtore

The manager in that store is very rood,and says mean things..

Clerks arent trained wellStopped be once for putting a candy bar in my pocket instead of the bag of cleaning supplies. Generally prices are low

Cheap prices reasonable

Slow service and store is filthy

All ways cheap new things

Place is alright, not a well kept area

Cluttered store, staff was excellent...

Love shopping

Online coupons saved me $$$

Got phone stollen

Good prices

Slow check out

Find tons of stuff

Great

Ok

Good

Permanently closed

Good

Expensive