It was so nice to here from Ally today! She was checking up on us to see how satisfied we were with our purchase. Which we are! Fantastic! Ally made our adventure on finding the perfect truck, a pleasure! She was very informed on the vehicle and showed us all the bells and whistles. Ally is a great asset to Moses! Thank so much, Ally! Give her a 10! Will be a pleasure to refer her to any customer.
Fast friendly service with a smile. They make you feel very comfortable and never try to get you to purchase what you dont want. They put themselves in your situation working hard to ensure customer satisfaction.
Service is always outstanding and really friendly!!!
Great place to buy a car. Great customer service by George Bratt. He went above and beyond to help me find the best deal. Just a call or text to him about the car and he response right away. Highly recommend
The sales representative was great. Made us feel free to make choices with out feeling pressured, or pushed. We would highly recommend them
I just love the new buick very helpful i rate them a five
Sales staff was not very knowledgeable, spoke down to my husband and I, and wildly undervalued our trade (NADAs for 12K trade in they offered 8K), plus the salesman continually used our daughter as his reasoning for getting something bigger and more expensive.Only giving 2 stars because the manager was friendly. The sales man was awful, tbh.
I purchased a vehicle there late DecemberThere were a couple small places on it and they agreed to touch upWhen I showed at body shop which they set up the appointment, no clue.Finally couple days later they did the touch up but now 30-45 days later the places are backI’ve left messages for Mr Cobb who is over body shop and no responseToday I was transferred to the GM David Fields. I had to laugh bc you can’t leave him a voice mail bc his box is full,If I treated my clients like this-I would not be in business
Greg was great he took good care of my care and he was very professional.
Everything was completed in a timely manner and the vehicle runs really well. Customer service from Greg is always top notch.
I wouldnt go back if you paid me.I purchased a 2015 new Buick Verano from Moses Cadillac Downtown on/ around the 29th of July 2016. On October 2nd 2017 I traded in my car for a 2018 Subaru Crosstrek. Buicks are 1) a terrible investment and 2) not a practical option for the Pacific Northwest/ Rockies.I was told by my Subaru dealership all paperwork was submitted to the bank within two weeks of that sale. My bank said my loan had been closed out for since October. I was told by Moses that they never received my extended warranty and service plan refund request nor my faxes, letters, or paperwork dropped off in person. Combined there were almost twenty copies sent to Moses Cadillac of Charleston. When I contacted my bank for the bazilionth time they swore up and down that my loan had been closed, and that they had submitted a refund request. John Whitt purposefully delayed my refund/ service package cancellation for Moses personal financial gain. John Whitt took advantage of my age, my race, and my gender. From the time I purchased my vehicle he made comments about being a young unmarried woman, and asking where my husband or daddy are because he knows a little lady isnt buying her own car. EXCEPT I DID. He was rude when he was caught not working. There is no way someone misses twenty copies of paperwork. NONE. Zero. My experience with this dealership was SO BAD that I filed a complaint with the Better Business Bureau and State Attorney General. I want to caution you- never buy a car from Moses. And never buy a Buck if you plan to trade it in!!
THIRD TIME CAR WAS THERE... STILL MAKING SAME NOISE
Excellent! I have never been treated so well!
Great service !
Friendly staff!!!!