Staff was very nice and helpful, and quick.I was there for 2 recalls and they took great care of me.If my 2015 Kia Soul needs anything done than thats where Im taking it. I give them 10 stars.

Worst car buying experience I’ve ever had. My daughter and I both purchased cars from here. They are NOT a certified used car dealership. Less than 3 months after purchasing my car, it had to be TOWED to the dealership. I was lied to about the oil change. I was sold a car with no brakes, no rotors, an inspection sticker that had been dead for 2 years because they didn’t inspect it. Bald tires. Couldn’t pass inspection. My daughter’s catalytic convert went out at 33,000 miles which is on recall and an epa violation, not to mention the BOTTOM OF HER CAR FELL OFF AND IS IN MY TRUNK. run. I was told my oil was changed 3 days before I bought it. Liars. I will be down to drop my daughters car that has fallen apart as well as my car which was glued together in front of the sales floor so anyone looking to buy from them will know what they are purchasing. LEMONS.

Such poor customer service after the sale. My friend s brand new Kia has broken down multiple times in the first few months of ownership and they have received no assistance from the dealership.Bottom line: Don’t buy here! Don’t service here!

Best car buying experience Ive ever had. Easy is an understatement. Great deals and high quality. Your hard earned dollar goes so much further with KIA and Dutch Miller.

Got a great deal on a Kia Forte. Don took very good care of me. I cant say enough good about this place.

So far so good. They fixed my husbands oil pressure sensor in ONE day that another location took 3 weeks and couldnt fix. We will only be taking his Kia to a Kia location for repairs from now on.

The Dutch Miller Kia Team in Charleston was exquisite!Every person that my husband and I came in contact with during our purchase was very customer oriented.My salesperson Paul Hickman was incredibly knowledgeable about all Kia products and very patient with us as this was our first Kia purchase. We were impressed with the entire Dutch Miller Kia Team in Charleston !We will definitely recommend the Kia experience and highly recommend to you that when you go to buy your car at Dutch Miller Kia Charleston request to work with Paul Hickman. He is superb!We could not ask for a better car buying experience.March 27, 2021Kristine Gross

Great sales staff, fast and friendly service. New k5 is great!

Bruce H, and Ryan G. Was the best salesman we’ve had. They both really took care of me and my fiancé. If I ever had to deal with Luke Sanson again I would go elsewhere, but Ryan and Bruce fixed Luke’s mistakes. They were really really great!!

Do not ever go to the Dutch Miller dodge service center. They charge way to much for oil changes and they dont fill your fluids. I called and spoke to service manager about my fluids being empty. He acted like its no big deal that my fluids were not filled during oil change. He didnt even care. I would never recommend this service center for your vehicle!

I had the best experience has always, this is my 6th Kia and every time I go it is better. My salesman name was Whitney Fullen was quick to serve me showed me all the extra things my car had. Dutch Miller Kia truly is the place to get your car.

My mother in law called this morning to get her Kia an appointment to have oil changed and she spoke with an Alex and she told him that she needed a new rim and tire so he made appointment for this afternoon at 330so she took it down and was told that he mis understood what she needed and said they have to order rim and tire and told her to just becareful and the rim and tire would be here in 5 to 7 days she is 77 years old and has dr appointment to go to and she has to drive an unsafe kia because Alex miss understood her Her husband made sure before he passed away that the car had an extended warranty but nobody told them about needing a separate warranty on rim and tires so she had to pay close to 800.00 that she didnt have being on a fixed income this is really dirty to do someone this way andunprofessional Thanks Alex at the South Chareston location (If you dont understand someone you should say so)

I had such an awesome experience!! The atmosphere was warm & welcoming, and the entire staff appeared friendly. Tyler Moore, in sales, did such an amazing job for me! He accommodated each of my requests and was super timely in his responsiveness as well. I couldn’t be more pleased!! I highly recommend Dutch Miller Kia and Tyler Moore!!!! And I love my new car😍

I had an excellent experience at Dutch Miller Kia. I arrived about half an hour earlier than my appointment but they took my vehicle right on in. Everyone was super nice and professional. Didn’t take long to find out what my problem was hopefully. Time and a new set of tires will tell.

Great service department. From day one when we purchased our Seltos, they have been on top of it. We had an issue at 2300 miles with a low oil pressure light. Being a new engine to their vehicles, they weren’t able to diagnose the cause quickly so to be safe they replaced the engine even though it actually had oil pressure the entire time.Since then they keep getting me with the oil change an rotate tires coupons.. hard to beat the price so I take it on in to them, I usually do my own oil change too so that was tough at first. But they are a great team.

Made 3 calls on different days and got a different person each time. All I did was say a friendly how are you doing. FINE - WHAT CAN I HELP WITH?!?! I guess I am bothering them when I call??? They extremely low balled my wifes used car trade in. Wanted to give her $7,500, Moses gave us $11,500 for the same car. I went to the webpage and did a pre-approval, no one called me. I clicked ask for more info and no one called me. Ive bought a car here in the past, I wont be doing it again. Seems like they dont want to sell a car anyway.

The service personnel were very kind and friendly as usual. I was very appreciative that Paula reminded me my inspection sticker had expired. I will return for the scheduled oil change. Thanks.

Great service. They had me in and out for an oil change/tire rotation in about 45 minutes. Service desk people very friendly.

Alex in the Service Dept and John in the Parts Dept were both wonderful in assisting with my vehicle. Greatly appreciated their help.

Excellent service. Not pushy at all! This makes 3 times I’ve dealt with Dutch Miller and they have been extremely polite and easy to deal with.

Guess my buisness wasnt good enough. After recieving a Vin# thru my mobile bank for the purchase of a toyota tundra truck. They still wanted to run some points on my credit to make it look like i dealt with them and not directly through the manufacturer of the truck.So they smacked me on my but and told me go to moses. WHATEVER HAPPEN TO CONTACTLESS PAYMENTS????

They take great care of my wife’s vehicle, never a head ache or trying to slip something in on us. Very quick to let us know what they may find. We was actually being taken advantage of from a company around us that was doing the maintenance work, but we took it to Dutch Miller for a recall and oil change and they sent us pictures of filters that I’ve been paying to have replaced. I will be dealing with them only from here on out.

THE GUYS @ DUTCH ARE ABSOLUTELY AS EASY TO BUY FROM AS THEY ARE TO WORK FOR: ALL AWESOME TO DO BUSINESS WITH.. TREVOR,MY SALESMAN WENT WAY ABOVE AND BEYOND TO GET MY CAR! NO PRESSURE, NO FOLLOWING AROUND, JUST GREAT SALESMANSHIP, ONLY @ DUTCH KIA & DODGE! ANY SALESMAN YOU PICK WILL BE A GREAT 1, AS A CUSTOMER ILL NEVER BUY ELSEWHERE, AS AN EMPLOYEE, I CAN STAND ON THE SAME WORD WITH DUTCH.:.CHRIS, MILLER, TJ, JAKE, TREVOR, MITCH, ROGER, TRAVIS, JORDAN...ETC. ALL PLUS MORE:MAKE UP A GREAT COMPANY. YOU CANT GO WRONG PEOPLE.... ----*A HAPPY DUTCH CUSTOMER & EMPLOYEE----*

I personally had a great experience with Dutch Miller Kia of South Charleston! I got exactly what I wanted with my Sorento and the staff there were awesome! I highly recommend them! Thanks for all your time and help!

Lies and bad service. Im not one to complain or do reviews but was very displeased and feel sorry for people that rely on a service dept to repair their vehicle. Too many negative to go into it all. The photos will tell some of the issues. My word of advice is, go over your vehicle before you leave the lot...

A very pleasant buying experience with the knowledgeable and friendly salesman, Tyler Moore. Definitely will recommend!!

They are friendly people and they will help you and do what they can to get you in a car and they are super nice and friendly people

I had a bad experience with their service department. I contacted them to discuss it directly and never heard back from anyone. They had my car for three weeks and they never answered the phone or returned calls regarding my car. When I picked up my car, it was a mess and they put just enough gas in it to get me to the closest gas station. This is how they feel about their customers. This is after raising the cost of repairs after the insurance got involved.

Everyone was great in getting me a new car. Couldn’t have had a better experience.

The recall fix was very easy and fast. Service is top notch. Good job Dutch Miller.

10/10 customer service, by far the easiest car buying experience I’ve ever had. HIGHLY recommend this dealership! Hands down the best place to deal with in the state!

Very friendly and knowledgeable staff. I love over an hour away from this location but, I will bring my vehicle here from this point forward.

Many, many thanks to the salesmen at Dutch Miller that was so helpful when I purchased my new SUV.Dutch Miller Jeep and Dutch Miller Kia has the greatest selections, and if you truly want the best in deals, they are the place to go.Mary

I purchased a brand new Kia k5 it broke down at 1,200 miles and they have NO PARTS... then wouldn’t give a rental car because enterprise has no cars! They have been zero help !! I would never recommend them to anyone ever!

Wonderful experience. Garett Ranson did a great job getting us the right vehicle.

Huge THANK YOU to John B and Jake R for an AMAZING experience! We loved them both and they treated us just like family! We will most definitely be doing our future business with them and we will send anyone we know looking for a vehicle to this awesome team! Thank you both so much!

We ended up getting a 2022 Kia Carnival SX Prestige. We waited about a month for it to be delivered. Apon delivery We went in to finalize ppw and there were a few hiccups in terms of what was said and what happened. This may have been miscommunication but after getting over the hiccups I can say I was pleased with the experience. Normally being someone that works in auto finc. I dont purchase warranty services but for the price and the length of time its good for Im very happy with my choice. We have had the car 1 full day now and have gone 200 miles and love everything about our purchase.

I took our 2021 Soul in for service. The service department was quick and efficient.

Salesman Allen was awesome easy to deal with would recommend him to friends and family

Love my Kia with 20 year warranty and 3 years of oil changes and tire rotations. This is my second Soul. They havent let me down in 8 years.

Two stars is not for the service I received as it was quite adequate.. This was the first oil and filter change for.my 2016 Kia Sorento that was purchased 12/31/2020 and driven 2900 miles in 4.5 months and the oil level was down 50% or 2.5 quarts. The service reps said that even though my car is Kia Certified Pre-owned with 41000miles that excessive oil.consumption is NOT covered under Kias not so inclusive power train warranty and.to say I was stunned would be an understatement. Oh but I do have the absolutely wonderful option of Kia performing an oil consumption test that I was told would involve 4 or 5 visits and cost me $2000. Hopefully this issue can be resolved to my satisfaction.

This was my cars 1st check up, oil change, and recall. They were professional and prompt with the service. Would recommend.

I received a recall on my 2017 Kia SportageI called and set my appointment.Received great fast service and the employee answered all my questions about how the recall had effected my Kia. In less than 45 minutes I was ready to go.

I could NOT be more pleased with the amazing service I was given at Dutch Miller Kia! Paul and Jake were great! Everyone involved with the trading and purchasing made it effortless for me. I would highly recommend going to Dutch for any of your car purchasing needs!

Bought a used car from Dutch Miller Subaru on 4 19 2021. Took till may 28. 2021 to take possion of it.Heard one excuse after another why it was taking do long to get car. Aftet i picked it up it had new inspection sticker on it. Has 7 yr old dryrotted tires on it.Now i have to buy new tires for it.

Staff were very friendly. And even though the car problem was due to a parts recall and cost me nothing, they seemed almost as happy as I was! Not begrudgingly like some places I’ve been. Maybe my next car ( this one is my girl’s) will be a KIA?

We bought our Kia Soul here and the entire experience was so easy. Allen was so friendly and sociable. It wasn’t like dealing with any other car dealership at all. He greeted us with a smile, was very helpful, and well exceeded the expectations of any car salesman I have been around or heard of. He went above and beyond to make sure we got the Soul we wanted, showing us multiple options of colors and trims. It felt like we were car shopping from a friend rather than buying from a car salesman. Once we got to the financial department, Jake kept the greatness going. It felt like we were talking with an old friend rather than financing a car. The whole experience went far beyond what I had expected. Thank you guys for going above and beyond for your jobs, we really appreciate that we made 2 new friends yesterday! We definitely will buy from here again if we ever need another car. We will be seeing you guys soon with the multiple after sales care Dutch Miller offers!

Great service and got my oil changed super quick while we waited. Had my kids with me and they were making the kids laugh and feel comfortable

Everything was great but this location does not have a shuttle and uses Uber. The weather was bad so nobody was driving. Ended up talking the bus. Friendly service attendant.

The salesperson was very helpful, however I stressed that XM radio was a must have because I live in an area without cell phone service and can’t even get FM stations very well. I asked several times if the car had XM radio and was told yes and that I would receive 3 months free. I did not know that the car would only play XM through my cell phone app and therefore I have no radio in the area I live. There is no way to add XM to this car, the screen is only an extension of your phone screen so all apps are the ones you have on your smartphone. I am currently trying to find a way to remedy this problem without radio. According to what I can find online your cellphone will not pick up satellite signal for this and so I am using my data whenever I do get cell service to play radio. This should have been disclosed to me, this feature should be added to all cars instead of Apple play, I would have never purchased a vehicle with no way of listening to music.

They’re always fast, knowledgeable, and efficient! Super friendly staff, and they even think to offer services that may have slipped your mind such as your inspection sticker! Thankfully that’s only happened to me once, and I was impressed they thought to ask about it!

Getting ready to buy my next vehicle from Dutch Miller. Ask for Garett! Have always had a great experience with them!!

Quickly in and out. Excellent people to work with

I wouldnt even give them 1 star a bunch of jerks and wouldnt recommend

Great customer service and great prices

Garrett was very helpful. Good sales manager and attentive to any questions I had.

My motor was racing, it was a computer fix. I was told I needed new tires which I glad, because I didnt noticed.😊

Friendly knowledgeable staff. Explained in detail what was wrong my car. No pressure sales

Service was great from the time we ordered the car to when we picked it up.

They have the worst service department ever. Last summer they ordered a part for my air conditioning unit. Said they couldnt replace it because the rechargeable unit was broken. Almost a year later and no phone calls and when I called and asked I was told they sent the part back and I would have to try again. This is unacceptable.

Great selection on sales and awesome service department

Garrett and Chad were awesome, friendly and very helpful!!!10/10 definitely recommend!!!

Great service for the price I paid for parts and to have my car looked at. The staff was friendly as well and kept me updated through the process of getting my car fixed.

This is our 5th Kia. Great service at Dutch Miller. We love Salesman Don.

You can never get a hold of anyone in the service department and the website to schedule an appointment doesn’t work half the time.

The service dept is great, its clean. The staff is knowledgeable, and very friendly, great smiles.

Dutch Miller Kia has been the worst place of business my family has ever dealt with in a very long time. It took them 2 and a half months to fix the vehicle. We get it back and bolts start falling out. Then they lose the car when its towed back. I DO NOT reccommend

I went to Dutch Miller Kia looking for a used car that would be affordable but also dependable. From the second I walked in, I was greeted by their wonderful staff. I worked with Jacob Fisher, who not only helped me find the perfect car but also kept me up-to-date on new cars that were coming in to make sure that I got exactly what I needed. He went 150% above what he needed to to make sure that I got exactly what I wanted and stayed within my budget. I would recommend 10/10 to anyone looking for a dependable used car.

I cannot begin to explain how helpful and above and beyond The staff went to help me. Great experience thank you so much.

Paul Hickman was our sales guy and found him totally knowledgeable about the Telluride. He was able to answer every question (and there were many) from my wife and me. Traded her MB GLC and received the best offer of any dealership in the area. Highly recommend Paul.

John Ballengee was amazing to work with! Thanks for the fast and flexible deal you worked out for us. Definitely recommend this salesman.

Thanks to Dutch Miller KIA for getting me in so quickly for my state inspection sticker.

They were so nice put up with all my dumb questions and the pricing was amazing compared to other shops!

Very good, polite and tell you what is going on before they do any repairs. I am very satisfied with them and I tend to get all my work done at the dealership.

The parts department is excellent and extremely helpful.

Very fast and friendly service!

We worked with Don and it was the best car buying experience we ever had

The entire staff at Dutch Miller Kia were extremely helpful and friendly. Would highly recommend our salesman Allen Broughton, he went above and beyond to make sure we had all the information we needed.

I didn’t buy a Kia. There was a Chevy Cruze in the used lot, 2016, excellent condition, driven regularly, but the mileage wasn’t bad. I checked out the car, my husband and I both drove it, so I went inside to sign the papers. I knew what I was willing to pay, and there was very little discussion about a higher payment. I was treated respectfully, and dealt with honestly and fairly. The staff spoke to ME, not my husband, unlike so many other places we’ve been. It took an age to complete the paperwork! But it was worth every minute.

They were very good to me I appreciate it thank you 😊

My wife is so happy with her new car and the whole purchasing experience. Garrett Ranson was great! He has sold a few cars to our family. Thomas was helpful to us when Garrettt was tied up. Everyone was so friendly. I highly recommend Dutch Miller Kia in Charleston.

Paul was so helpful and patient during the process. Very knowledgeable about all aspects. Financing, Jordan Curry was just as nice and helpful. Overall a great experience!!

Don Garrett is an amazing car salesman. He is friendly, polite, knowledgeable!! You will feel comfortable & at ease with his assistance in finding your car! All around hes a great guy and salesman!!! I will definitely go back in the future to purchase another vehicle & Id definitely recommend them to anyone whos looking to purchase a vehicle!!

Wow! Stopped by unannounced for a sticker and tire rotation.. they took me right away.. waited in their cool waiting room..and before I knew it they Called my name and walked me outside to my car. Finished so quick!Thank you Dutch Miller!

Everyone was very nice and took great care of my car in a timely manner. .

I took my moms 2014 Kia Sorento to Dutch Miller Kia in Charleston on April 24 for an oil change. About 30 minutes into the appointment, my service adviser Dennis came into the waiting room to talk to me. Dennis informed me that all four brakes on the car were basically gone, down to the metal. Dennis said that the brakes were so bad that the car was unsafe to drive, and told me that I would have to sign a waiver of liability if I even wanted to leave without getting them replaced that day and quoted me over $400 to change the brakes on all four tires. My brother happens to be a certified Kia mechanic and I was not about to pay over $400 to have the brakes changed when I knew that he could do it for just the cost of the parts. Two days later my mom took the car to him to have the brakes replaced only to discover that all four brakes were perfectly fine. By his estimate, they had about 10,000- 15,000 miles left before they needed replaced and were by no means dangerous. He could also tell that the mechanic (whose name I do not know) hadnt even pulled the tires off of the vehicle to inspect the brakes. My brother sent me pictures of the brakes, and even my untrained eye can see that there is nothing wrong with them. (Pictures attached)Obviously, this was very troubling to me, as Ive had bad experiences with dealerships in the past who have tried to take advantage of me- Im assuming because Im a woman and they think Im an easy target. On April 29 my mother and I both called Kia to complain about this and spoke to Paula. Paula ensured me that she was going to talk to both Dennis and the technician to determine what happened in this situation, and that she would let me know as soon as she found out what happened. I have yet to hear anything from her or anyone at Dutch Miller regarding this situation, and its obvious that Dutch Miller Kia is not concerned that either their mechanic or their service adviser intentionally lied to a customer in an attempt to have unnecessary and costly work done. Ill also note that the final paperwork I received from the dealership doesnt say anything about needing brakes replaced, and Dennis conveniently forgot to have me sign the waiver of liability. The multi-point inspection that they complete during every service call has the brakes marked as may need future attention, which is a far cry from unsafe to drive or down to the metal as I was told by my service adviser.Customers, BEWARE. If you go into this dealership to have work done to your car, and they inform you that additional work needs to be done immediately make them SHOW YOU the problem. Better yet, take your car somewhere else for service.UPDATE: As of May 22, 2019 I still have NOT been contacted by anyone at Dutch Miller Kia, despite being told on this Google Review as well as my Facebook review that a manager would be contacting me. Again, I caution you against using this dealership as they clearly engage in deceptive practices and have made no attempt to resolve customer complaints.

From buying my car a year ago to service this week its been nothing but very good. They people are so nice, the waiting area is clean and stocked, and the service is fast. I kinda enjoy spending time there. And Mr. GARRETT is a delight!.

That Service Manager is awesome!

Bad business practices. Doesnt take care of customers.

Friendly and helpful. Paid attention to detail.

Prompt, courteous service...kept me informed during each step of my service process!

Absolutely the Bomb!

Kia service is quick to get an appointment and the professionalism is well above normal. Always courteous. Even though they are busy, you never hear them rushing you through. I would like to see the waiting room area stocked with snacks like they used to and bottles of water. I looked forward to fruit or crackers. They haven’t had this for awhile now. Maybe some people were taking advantage of this and stealing, so why not move it to the checkin area where there are eyes to watch.

The best service you could ever receive from a business. Excellent customer service, friendly staff and atmosphere ! Would most definitely recommend Dutch Miller Kia to everyone I know! Thank you all for your amazing help and awesome service, especially Don Garrett ! I Absolutely love My New Kia Soul !!

Everyone is super nice and you can’t beat a Kia!

Great customer service. So friendly and helpful and not pushy at all, like what most people would think when the think about car salesman. Take ylu through the process with ease and fairly quickly. Definitely recommend.

Our purchase from Dutch Miller could not have been smoother. They allowed us to handle our purchase entirely virtually. Thanks to Ryan “Governor” Graley for all of your help!!! We love our new Kia Sorento!!!! And our 3 year old granddaughter says that our new car is Cooler than a Ice Cube

Great service from start to finish‼️

💯

Ben is one good salesman. He takes his time to make sure your are getting the exact car you want. Not pushy at all. Hes makes you feel he is there for you and not the other way around.