I drove from Columbia to Charleston. A 2 hour trip both ways. I was reminded of my appointment multiple times which is good because I forget things often. Then once I got there the communication from the Service Guy Donovan was great. He took all my concerns. Made sure he captured everything and made certain we had a loaner vehicle. There was communication throughout the whole process and that was very good. Then once we got the truck repaired the treatment to make sure we were satisfied was amazing. I am whole heartedly going to be traveling to Charleston to get my vehicle serviced all the time. Thank you Baker of creating an unforgettable experience.

Service Advisor Donovan Daley displayed the type of professionalism expected my Baker Motor Company. I was truly impressed and rewarded by Donovans service rendered.

Very busy and a little pricey but it is a dealership. Overall great service and I would return.

Extraordinary service. Reid Reynolds and his team got me exactly what I wanted. Reid demonstrated true professionalism and was well knowledgeable about his work. Go see Reid, he will take care of you. No better salesman ever!

Great Service! Arizona provided great assistance and answered all of my questions timely and professionally.

Great service! Professional atmosphere!Go see Andrew if you want to be taken care of and get peace of mind youre buying a great product at the best price. They got me into the exact car I wanted and made the whole experience very calm and simple. They are just a professional group from top down. Great decision going with them and I will be going back for my next INFINITI!

To start with they picked my car up for service in Myrtle Beach and left me a loaner. Christie was wonderful- kept me informed about everything and was completely upfront about services that were needed and what wasn’t. I absolutely felt like I could trust what I was being told. When Lamont brought my car back -he had detailed it - it looked WAY better than it did when they picked it up! What a wonderful experience all the way around!

I don’t normally write reviews but these people are terrible. The communication was Atrocious. Every follow up was late or nonexistent. They don’t actually check the car they just recommend random things. I literally bought windshield wipers 2 days before they recommended it. I took my car to another service center and they didn’t find the same $2000 issue. Just stay away.

Christie in Service was amazing! We had a prior issue from our last service and she did everything to make it right this service visit! We will definitely make sure she is there on the days we have to come back for future service! Thank you again Christie! My man is happy now that his car is taken care of completely! (Weathers)

Awesome! The service writers are great, every time I have had my vehicle serviced it was painless. My second Infiniti and my second dealership, the first one up North didnt even come close to doing business with Baker!

My experience was excellent. The team went above and beyond . Tara and Greg worked very hard to find the perfect car for our familily that would fit into our budget. I would highly recommend Baker Infiniti to anyone looking for exceptional customer service.

As always, everyone there is amazing. See Brenda if youre looking for a new Infiniti she is extremely professional, knowledgeable, and personable.

Always an outstanding experience.

If you are getting your car service ask for Christie Pothier! Shes an outstanding service representative! Thank you Christie for always taking of my families vehicles.

Went in for an oil change and came out with a broken door handle! To top it off instead of them holding their technician accountable and repairing the handle they tried to blame and charge us for the repair. I will not waste my time or give my money again.

It shouldnt take 2 visits and 8+ hours to replace a windshield. SMH. Get it right the first time and have ALL the parts needed ready to go.

The second I pulled in for service, Christie Pothier ran up to my car and greeted me. She had a great smile and she came across like she truly cared. Most people are not happy when they are getting their car serviced but Christie made it as painless as possible. My car was repaired very quickly and the oil was changed. Christie kept me up on what was going on while I waited in the beautiful lounge. Im very thankful that Baker Infiniti could accommodate my appointment since I was from out of town. Thanks again to Christie for her fantastic attitude. It never goes unnoticed!

They had a rental ready quicker than I can say, can I get a rental?

Wonderful experience with sales people, business manager and manager in trading my car and leasing new QX50. It’s a fabulous suv and I couldn’t be happier with my experience. Everyone was very professional, respectful, and very knowledgeable.Will continue using Infinite!

Was looking for a new car and Alexander Martin found the perfect fit for me. Was very helpful and professional. Big thanks to him.

Jesse Troutt was a great salesman to work with. He has great communication, but is not pushy. Everyone @ Baker treats you with respect and works hard to get you the best deal. It is a calm environment, not your typical high -pressure car buying situation.

Overpriced cars and a service department that doesn’t like to honor your cars warranted items.

Great place and the staff is always pleasant

Great experience. Kept informed every step of the way.

I purchased an Infiniti from Sean Joyce and the experience was truly remarkable. Sean was professional, personable, courteous and demonstrated great integrity throughout the process. His knowledge of the mechanics and technology is second to none. Sean went out of his way and personally delivered the car to me in Mount Pleasant.Sean delivered a first class experience! Im very pleased that I decided to purchase my vehicle from Baker.If youre in the market for a car from Infiniti, do yourself a favor and request Sean Joyce to be your sales consultant. He will make the car buying experience a positive one.

After a few weeks of negotiation JESSE TROUTT finally dropped my QX80 yesterday. I have to say I was sure I was buying from a different company initially so that should speak volumes about him. He is professional, personable and knowledgeable about all things INFINITI. Most importantly there is NOT an aggressive bone in his body. He made the entire process seamless down to when he dropped the SUV yesterday. I have always had my older car serviced at this dealership and have had great experiences which is what made me just stop by to take a look. With that being said JESSE is a true asset to this business. If you are looking to purchase a car here you need to go straight to JESSE TROUTT and I assure you, you will find a gentleman that will make sure you are taken care of. Thank you Jesse!!!

Not sure how service is, since I can never get someone to answer the phone to discuss service options.

Big thanks to Alexander Martin! He took care of all our needs and got us in our new vehicle! This is the man you need to see if you need a car! Great doing business with you guys!

I worked with Tony G. for our most recent vehicle purchase. We weren’t pressured at any point, I got a fair value on my trade-in, and I was fortunate to get employee pricing on our new vehicle. I don’t think I could’ve come out of this car buying experience any better than we did. Without question we had a great experience!

I have purchased over ten cars from the Baker dealerships, and I have had an outstanding experience each time. Baker dealerships know that the most important thing in the car business is customer service and satisfaction. I have been to other dealerships in the Charleston area and have been very disappointed in the way I was treated. If you want an excellent product backed with excellent service, then the Baker dealerships in Charleston are the place to go. They know how to treat a customer! Im a customer for life!

Thank you to Jesse Trout and the team at Baker Infiniti for a very easy and professional transaction. I am an Infinti fan, but this is my first Baker purchase-- Jesse was very communicative and delivered my (6th!) QX80 to my office and gave me a great tutorial on the new features. I look to Baekr for my next vehicle without hesitation.

My husband and I were very pleased with the service that we received from our salesman Will Calhoun and the finance agent Carmelo Vazquez. They were amazing to work with. Will answered all of my questions about the car. I am very excited and pleased with our Infiniti Q50 purchase. Thank you gentlemen for making the sale very smooth. I am changing my review to 3 stars from 5 stars at this time. I cannot get follow up on a question asked and solution that was promised was not delivered. Since leaving the lot with car it takes days for a response if I get one at all! Very frustrating!!

Ryan was very helpful and knowledgeable about the products he is selling. He takes to time to explain the cars features and demo the car properly. Asks you questions about your wants and needs, then show you cars based on your answers.I personally think he should be selling houses, his selling technique is very similar.

I cannot say enough kind words regarding the level of service I received from Lucas with Baker Motor Company. I was undecided regarding which vehicle to purchase next. He was knowledgable on all the many makes and models offered by the dealership. I looked at Infinity, Porsche, Jaguar, and Mercedes Benz. Through is care and listening, he was able to put me into the car of my dreams! Lucas was professional, patients, hard working, honest, and went way above and beyond to satisfy me.

First class dealership! John Lynch is very knowledgeable and a super nice guy! I found a 2010 Infiniti for my daughters birthday. I emailed John my best offer and he made it happen. No haggling. I anxiously drove from Valdosta, Georgia the next day and to my delight the car was everything I had hoped for! John even text me this morning to follow up and make sure we were pleased with the purchase. Overall great buying experience!

Prices are a bit high but service is good. I would have given them 5 stars but they keep moving my seat when I ask them not to. I am only 56... A 5 yo could move my car the distance the need to and not move the seat and mirrors. I am not asking you to take a road trip, just change the oil 5ft away....

John Lynch assisted my wife and I with purchasing a vehicle this past week. He was knowledgable, easy to work with, and not overbearing. We test drove two vehicles, which was an easy process. He let us/helped us fit a car seat into one of the vehicles also to test it out and make sure it fit appropriately with passengers in the 3rd row. The purchasing experience was straightforward and efficient; the manager who closed the deal was also professional and easy to work with. Overall, we had a great experience at this dealership, which certainly has not always been the case in the past when purchasing other vehicles.

If I could give a 0 I would. I dont own a $60k car to wait almost 3 hours. I cant believe I accepted the word of the service advisor that a loaner would not be necessary. Fortunately Jeff was lovely and listened to me rant but I wont wait again! And Baker needs to invest in another carwash; should not have to wait even longer because of the line out there!

Bought my car there and am very impressed with customer service. Would recommend it.

After a lengthy car search, we ended up at Baker Infiniti and Tony Greene was our salesman. He was so accommodating and helpful with a low pressure, down to earth approach. Thank you Tony!

Efficient, quality work and Great service

Bought my Infiniti QX50 from Rex and gave me a very good price.

It was great the guy that directed me to getting my oil change was great he was a very nice guy i love the service it was awesome

John Lynch and the rest of the staff at Baker Infiniti were amazing! All our questions were answered, and John showed us every vehicle we asked him to even in the blazing heat. He was very patient and professional throughout the entire process. I can honestly say this was one of the best car buying experiences we have ever had.

The collision and body shop had my car for 2 MONTHS for hit and run. They finally returned it and the did not even do a test drive. It is back today for wheel berrings replacement. Anyone that is higher management is free to contact me to hear intire story. I would think someone would have reached out in a situation where I was without my car for 2 months. I could have built a car in that time.

Much better experience than expected great service fair prices. Jeff was great

Have owned several Infintis and always buy from Baker. Really like their service people. Chance Burdette is a real asset to Mr Baker in my opinion.

Weve bought two different cars from Baker Infiniti and each time weve received excellent customer service from the sales dept. Never pushy and they let you take your time and find the right vehicle for you and for us they have been easy to deal with about tweaking the price. I will say the service dept could use some of the same customer service training the sales dept receives because they have been lacking somewhat. Im not saying their service dept is terrible but there is a noticeable difference in the level of customer service between the two. Other than that me nor my wife have any issues with Baker Infiniti and we would most definitely buy another vehicle from them in the future!

Best there is in terms of service and professionalism in a wonderful relaxing environment!

I came in for service for my QX50. Everything was good, until the service consultant came to me about services that I needed. I knew some of the services were needed due to mileage and maintenance schedule of the vehicle. They told me that I needed new wipers. I knew that was crazy, because I just replaced them a week ago. I should of walked out, but I was there and knew I could check the work they were doing to my car. BE AWARE OF THIS DEALERSHIP TRYING TO SELL YOU THINGS YOU DONT NEED!

My experience with Baker Infiniti was very good. As usual they were very professional.

John Lynch was a great guy. I know he did his best. When it came down to a difference of $100 the sexist, arrogant comment made by the sales manager left me with no choice but to walk away. So sad that attitudes like that prevail in the south or anywhere. I will take my $50k to someone that respects their buyers and women.

Sales department is poor. Very passive approach. My experience have been that verbal commitments are often overlooked. Very poor follow up. My experiences also suggest that pricing of CPO vehicles is not competitive and well over priced. While sales department lacks, Service department is great. If you could find an alternative dealer to purchase, know with confidence that the service department is great.

My husband and I contacted Sean Joyce about purchasing a Infiniti car and he was very professional and knowledgeable. We picked out our car and Sean got everything in order and made the process very easy and didnt waste our time. I would highly recommend purchasing a car from Sean at Baker Infiniti. We were impressed with everyone we came into contact with, they were friendly and accommodating.

My husband just purchased a 2007 GMC Yukon from Baker Infiniti........which is a dealership that sells brand new Infiniti vehicles! I couldnt say more about the quality of service that we received. From the moment we stepped on the lot, we were treated as though we were purchasing a brand new vehicle off the show room floor! More often than not, car salesman make people feel inferior if theyre not purchasing the most expensive vehicle on the lot, not at Baker! As a person with a sales/ customer service background, I know good customer service & Mr. Baker had clearly set that expectation for his entire staff! It was a great experience & theyve found loyal customers in us! Michael & Elizabeth were great along with the rest of their friendly staff!!

I don’t where to even start but to say do not purchase a vehicle through Baker Infinity.I purchased my first JX35 in 2013 and service was great.I just recently traded up for the 2019 QX60 which is a horrible ride and very uncomfortable with a lot of road noise.The first one I purchased had a dirty liner and a few defects so they had to order another one and I could not get my trade in back because they sold it before the paperwork was finalized and admitted they had no idea how that happened.I had called several times to speak to either Greg or David and then emailed them both who are the Sales Manager Greg and General Manager about upgrading to something more comfortable and Greg informed me that he and David had decided they no longer wanted to do business with me and I needed to go to Chevrolet or Nissan to find something I might be happy with.I was really amazed to hear considering Tommy Baker has always wanted great customer satisfaction.My families business is one mile down the street from Baker Lots.I am a local Business owner as well and we have made sure our clients know to never shop their again.The sales manager said I yelled at his receptionist Maggie and I am like really no I did not yell but was rude when she suggested I speak to a salesman.Why would I need a salesman after I had just purchased a 2019 and I needed a manager not sales and of course always asking can I tell him who’s calling and then same story.He is on the lot busy so they neglected to take my calls till I sent an email and 2 hours almost later I was called and was told to go elsewhere.The receptionist needs to learn how to deal with the public in today’s world when customers are purchasing vehicles that cost many thousands of dollars that will get upset when things are not going well.She needs to find a job she can handle if she can’t handle problem resolutions.Greg the sales manager is after making the sale and then he is done with you.It is no longer about customer service since he has been put as a sales manager.I can assure you I will and have already contacted several of my clients and my family members as well that run a local business right near Baker to buy or trade elsewhere.We have all been shocked to learn with the new turnover of Manager it just got worse and we all cannot believe Tommy Baker would allow this behavior.He used to be all about customer service.The QX60 is a horrible ride.I can assure you I will never buy from them ever again with the change that has been placed at the Dealership.

Great location 👍 good staff, great service.

My experience at Baker Infiniti service was terrible. The communication was poor and the service technician took a straight forward electrical error code and added hours of labor cost (at $175 per hour) to this repair. Add to that, there was damage done to the oil filter assembly which delayed the finish of the repair. I will not be returning to this shop in the future.

I came in and right there they were waiting at baker service to give me a quick and good service car wash was clean alone with everything else.thank you I will not trust my car any place else.

Timely and professional

Excellent service, but prices are high. $100 for an oil change, but they have you in and out quick!

No pressure atmosphere In very peaceful and the cars Our top of the line

Came here minutes after a HORRIBLE experience at a nearby Ford dealer. I had no intention of taking home a car that day. I had a lease on one vehicle and a loan on another we were upside down on. Suffice to say after the amazing service by Lucas, Liz, and Chad (who all stayed well past their end of day) we drove out in a brand new Infiniti! Couldnt be more happy.

Great service and professional environment.

A Great place to purchase/repair your car! Devon Dukes is one of the most helpful gentleman in the service area!

I had been car shopping for a couple months and spent countless hours in dealerships. Every dealership had the same pushy sales reps except Infiniti. Morgan Hitt was there to answer any questions I had, but also gave me time and space to think over such a big decision. Even after I decided to get the 2018 Q50, she went to pick up dinner for me to make sure I was comfortable. This was a great experience and I’d highly recommend Morgan and the entire Baker Infiniti dealership.

Lee was very nice to me ...Thank you !!

Lucas Murley is a special salesman - he listens ! He showed me just what I wanted, with enough variety for me to make the right choice. I am delighted with my new Infiniti and the experience I had.

Nice cars, get your own financing.

Great service!

This dealerships service department has proved to be exceptionally disappointing in the one and only time that we have dealt with them, which was to address the Takata airbag recall that affected my 2006 M35. Because my dash was cracked, this too was replaced at no cost to me by Infiniti while the airbag repair took place. First problem was that the complimentary car wash that was on my paperwork was not performed. Annoying, but not a huge deal and I didnt have time to wait on them to wash it when theyd already had my car two days (the service rep told me the work takes about half a day because he used to be a mechanic there). Whatever, I had been issued a loaner. More about that later.When we got the car back, the steering wheel, which had previously been working just fine, made a grinding noise when it was adjusted. My husband called the service rep who said that it was likely due to their messing around in the dashboard (he should know because he previously was a mechanic) and to bring it back in the next business day. I brought it back the next business day and was issued another loaner. I received an email later that afternoon telling me that they needed to keep the car overnight and that they were still determining why the steering wheel was malfunctioning. Next morning, I received a call that the problem was not something they had done after all even though they were working all over my dashboard, and that with parts and labor my bill would come to about $700. At that point I called my husband who spoke to someone else in the service department who was adamant that they would not absorb the cost of this repair because they didnt do anything that could have caused it, but they did offer the generous discount price of $525. He also said that the dash was replaced due to some goodwill on the dealerships part, and then when my husband reminded him that Infiniti was the one who was paying for it, became defensive and told my husband not to tell him what his job was. So thats at least disingenuous. They also told us that were we repeat customers at this dealership they would be more willing to work with us. I dont think thats how you go about securing repeat customers by screwing them for something you messed up and then being schmucks about it.So we have filed a claim with Infiniti. The issue is not resolved and even if Infiniti corporate wont pay for the repair I wont give Baker Infiniti any money because the damage is already done, literally. To add insult to injury, when I picked up my car the second time they STILL hadnt even bothered to wash my car.I dont know if this is something strange, but at Baker, they also take a credit card when you are issued a loaner and you have to agree to have the gas back at the level you received it at, down to the eight of a tank, no less. You should understand we are used to dealing with the Lexus dealership down the street who issues loaners for oil changes and definitely doesnt treat their customers like criminals by taking a credit card or even expect gas to be reimbursed, and who in general bends over backwards for their customers, something youd think was routine also from a luxury dealership like Baker. Maybe if I drove a newer Infiniti wed get treated with respect but apparently someone who drives a 2006 isnt up to snuff in the opinion of these people. Not satisfied at all, wont be going back, probably wont buy another Infiniti either.

I had my 2009 infinity g37 towed to bakers Tuesday December 13... I had a appointment at 12 noon... I called around 1 they couldnt find the car I was put on hold 3 to 4 times never spoke to anyone...Wednesday December 14 I get a call from steph say n wats wrong with it.. he said he was going to call my warranty in so I can get my warranty in an get a rental for work he never did.. I called the service manager think it would help it didnt he told me was going to get on it an he give me a call n 5 mins Never did bring that it was after 5 I assume he would call first think Thursday morning I never received a call EVER!! Thursday December 15 I call all day no response left messages no return phone call...Friday December 16 same bull except this time the receptionist was angry because I kept calling an they said sr we really been busy so y take another appointment??? Anyway left more messages no return calls nothing.. Now its Saturday December 16 8 am I havent work all week havent spoke to anyone since Wednesday.. my warranty place is close an I cnt get a rental till bakers Infinty place a 5 min phone call to my warranty ppl so I can get my rental all I wnt is my rental 🤦🏿‍♂️🤷🏿‍♂️...pretty sure today will be the same except sr today is Saturday service department is close .. the worst experience EVER!! I have sold cars for 3yrs NO EXCUSE wats so ever but knowing car Sales man they prob find something.. An they have a Rang Rover that I did consider getting Nevermind!!!

Cliff notes version-Damaged my car upon delivery, Poorly repaired it, Failed to deliver on promises, Unresponsive- now I am fixing their work on my own dime.I found a 2012 CPO G37 coupe at Baker motors in Charleston, SC (4 hours from home)I went to Baker Infiniti for a test drive. The test drive went well but there was one thing that made me apprehensive:A pen stripe was on the car (I didnt notice it in the pictures before I drove 4 hours to test drive the car)The salesman looked at the pen stripe and indicated that it could be removed. So while they were attempting to remove the pen stripe, I proceed to close the sales process under the assumption that the pen stripe was being removed from the vehicle (I should have waited to see if it was going to be acceptable but in good faith I trusted the dealership).After waiting almost 2 hours to close, we finally finish up the closing and I go out to take delivery of my car near closing time. I am told that there was a problem with removing the pen stripe.Apparently most of the stripe was just a vinyl overlay. But the pen stripe on the passenger door was not coming off. It had been painted and clear coated over.The dealership offers to put the pen stripe back on the rest of the car and that was not an acceptable option to me.The sales manager looked at the vehicle and said that he would see if it could be removed via wet-sanding. After waiting another hour - now well after closing time, the wet sanding process was unsuccessful. In fact the clear coat was now damaged some spots along the door.At this point it is almost 9PM and I have a 4 hour drive ahead of me to get home.The sales manager assured me that they would fix it. But this would involve me making another 4 hour trip back to Charleston from Raleigh, NC. Then another 4 hour trip back home. Reluctantly I acquiesced for there was no other option available. They told me that they would get back with me to let me know when they could get my car in a paint booth to address the area where there was now ruined paint.After almost a week of me having to pursue the dealership to deliver on something that they promised to me, we eventually set up a time for them to repaint the door. They keep the car for a few days and when it’s returned to me I am disappointed to see that the door had been very poorly painted. There was shrinkage of the paint and there was pitting on the surface where they painted. It looked like a Maaco paint job and the door was painted a shade darker than the fenders. Much lower quality than I would expect from a “high-end” collision center.I let the salesperson, who drove the car back to me, know that this was unacceptable. He even agreed.Nevertheless, after reaching out to Infiniti Consumer affairs and after trying to work to resolve the issue with the dealership, they made no offer to fix the poorly painted door or to compensate me for having a shop of my choice in my local area fix their poor paint job.I am stunned that a professional dealership would allow a vehicle to be delivered with such poor workmanship. Unfortunately since I took delivery of the vehicle on good faith and the dealership did not formally document the repair work, I am stuck with having to get it fixed on my own dime.Lesson learned and I will never buy another vehicle from Baker Motors again.In addition to the above I had to basically chase them down for the sale. The Sales Manager had an air of arrogance about him that I was willing to overlook at first- but it shone through in his failure to deliver on his promises

Terrible service, refused to let us test drive a vehicle cause he didnt think we could afford it. Told us there was no point. Steer clear of these stuck dude ppl.

Terrible company. Buy online from a reputable dealer.

Outstanding customer service!

I just love this place!!!

Great Service!!! ❤️👍😎

Friendly sales and reception.

I called with the part number and confirmed the dealership had the part and they told me that was less than $10 When I arrived at the dealership I informed him that I needed it today and that they were the only people in town that had this part, The price of the part went to $16 And I needed two of them Dishonest dealership

$80 for an oil change on a Nissan engine.

I ve called and called and called, cant get anyone on the phone.

Good service

The Best of the Best

I work here

Great service

Excellent Service

Great

WowWowWow