The only positive part of my experience with Baker Buick was Tressy in Customer Service. Tressy is PHENOMENAL. The rest of the staff should take lessons from her. Among my complaints:1.) First and foremost, all but one staff member failed to adhere to the face mask mandate issued by the city of Charleston - an order they posted on the door leading into the service center. This includes the service manager (who waited until I LEFT his office to put on his mask) and the GM. The waiting room is next to the GM’s office and I watched him speak closely with staff members - none of whom wore a mask- while he himself was maskless. In addition, the GM did not tell a customer who pulled down his mask to fix it when the customer asked him a question. I responded to a survey they sent by voicing my concerns. Tressy responded, but the GM never reached out. Clearly, Baker Buick does not care about the health and safety of its customers.2.) When the service manager brought me my keys, I asked him if my car needed any repairs (I had brought it in for a multi-point inspection). He said no, it was in good shape. However, the following week, I received an email following up on the “repairs that were recommended for your vehicle.” The email struck me as automated, so I deleted it. Then I received a SECOND email like it yesterday morning around 8 a.m. At this point I was extremely aggravated by the conflicting information and responded asking them if my car was fine (as stated by the service manager the day of my appointment) or needed repairs (which I most definitely would not be getting at Baker Buick).3.) I overheard the GM asking a service tech why he had installed the wrong kind of tire on a customer’s vehicle. It was not exactly reassuring to hear this.The only person who has responded to any of my emails is Tressy - who, again, was fantastic. I still don’t know the status of my car regarding repairs. No one has answered the phone in the service center any of the times I called yesterday or today. The GM has never reached out. Aside from Tressy, this is hands down the worst customer service I have ever received.