Wow, is best buy going under? They do not have checkouts...you have to go to customer service to buy something. First we had to wait on someone to come out from behind the black curtain. Then I had to wait on a return which took forever! This will be my last time.

Whoever was working in electronics gave me the BEST computer tour ever! He was very passionate and knowledgeable! Totally wanna befriend that guy! He rocks! Give him a raise! He’s got brown curly hair and a beard. Super nice kid!!!

Decent inventory. Helpful team members. Pricing can be good with sales.

They need more workers, though the young lady that helped was pleasant and helped me a great deal

I made an appointment three days ago for my iPhone to get serviced. I went today at the scheduled time and I was told the iPhone service guy wasn’t available. I wasn’t offered any other services or options. I would never recommend this store to anyone.

I am so disappointed with Best Buy I will probably never shop there again! They sell customers Geek Squad protection that does nothing. It cant be used with the product is under warranty so we have to wait for the warranty to run out. Why do you sell it to us during that time period then?!? We are double covered with a useless waste of money. AND they dont sell the coverage we really need! This is in reference to a recent TV purchase. Now, Im stuck paying for an item that doesnt work. Watch out for those protection Plans!!!

Great place to shop!!! Someone is always around to help you. Great Great customer service. You can always find what youre looking for, and for a reasonable price. You will never ask why, if you shop Best Buy!!!

Disappointed with them on my last visit to their store. Im not sure if they are just having to redo things due to what has occurred or if Amazon is just eating their lunch. Either way, if Best Buy is going to stay in business they will need to do better.

Daniel is was very helpful! Thank you so much. Excited about my new range.

Ill never buy anything here. They cant answer the phone, they dont answer questions when asked and the only person helpful was the greeter, who was unable to assist with what I needed to purchase. Ill take my $3,700 purchase elsewhere.

Used to b better. Didnt have any phone that would work w my plan. Clerk was using terms I didnt understand w/o explaining. She just assumed I understood

Its a Beat Buy. I will say Id give a 5 star to the young lady that helped us. She was awesome....but I didnt pay attention to her name. Sorry because you deserve accolades for your service.

Ordered online and picked up at the store. Very friendly service. Went very smooth

Really great store had everything we were looking for and more! Staff was kind and helpful. 👌👍🙂 Definitely will be back.

I loved it. I went in to get my purchase no lines got what I need. Customer service was on point.

What can I say… It’s Best Buy. Their busy becsuse their competitively cheap and if you’re like me and want to actually see, feel & touch & use $500+++ electronics than this is your one stop shop! They match any prices and I’ve never paid more than other online giants. But I can take my item back to the store myself and/or exchange it for something else very simply and easily within 14 days without the risk of being hacked online. I have too many people to try to order a big TVs from online stores and they just deal with frustration of sending them back because they’re cracked all the time.FYI, I’ve purchased online without here without any problems and they offer curbside pickup. I’ve had hacking problems with a huge company that starts with an A🤔.

Cullen in the Mobile team helped me get my new phone set up quickly and efficiently. Great customer service!

Great place for electronics but the last two times I’ve visited this location I needed help finding something and both times I wound up leaving because I couldn’t find anybody to help me look for what I was looking for. There were a lot of people shopping both days the store was pretty crowded so I get it, it’s just frustrating leaving empty-handed

Wasnt much people there but the cell phone area was pretty busy and it seems like they wanted to get you in and get you out. I asked for what I wanted they got it off the shelf give it to me and told me to go to the register to pay to check out because they still had a customer that they were working on. That was cool so I went up and got checked out you know on my way not bad

Friendly and helpful staff. In and out quickly. Got the printer ink I came in for.

The has a wide variety of things to choose which is nice

The Best Buy Citadel Mall location is one of my favorite stores to buy anything electronic related. I like being able to see and touch everything before I buy it and this store is good about providing that feature. The staff is super helpful and knowledgeable and can answer any question I may have prior to a purchase. I have always had a positive shopping experience at this location.

Walked the entire store and only 1 employee acknowledged me, but only because I was in his way of moving a pallet of tvs. Lots of other employees standing around talking to each other. I wouldnt recommend shopping here, ever!

Extremely helpful and nice staff! Paid almost $400 that day because they were just that good!! 😂😂

Tech support is very weak. Limited knowledge of the simplest solutions. Still need to get laptop to load operating system.

Small store that looked kinda bare but they had what I needed and it was nice to be able to pick up and look at my different options. Checkout was quick so I was in and out in 10 minutes.

I took my MacBook to the geek squad and it took over an hour to simply drop it off and leave them my information. The staff greeted me and then never came back for 45 minutes. Then, over the course of 3 weeks no one called me to give me an update on my computer and they don’t answer the phone. Eventually I got ahold of them, but each time I called, the staff were not on the same page about my computer and had no idea what each other had worked on. Eventually I finally called to just come pick it no matter if it was fixed or not and they say “Oh yea it’s ready” without notifying me at all. They told me I could come pick it up whenever as they were open until 9:00pm every day, but yesterday I went at 7:00pm and Best Buy staff told me geek squad closed early and couldn’t give me my computer. The lack of communication between staff as well as customers was very poor and I would not come back to this location.

I visited the geek squad at this location to have my screen replaced on my phone and spoke to a bald, white gentleman. After running the diagnostic from Apple and paying for my screen to be replaced, they found out the phone was non repairable. The man helping me acknowledged that it was something they were not aware of until working on the phone and since the diagnostic didn’t catch it they did not have me pay the difference. After issues with my service carrier I went back the next day and the same gentleman ran another diagnostic on the phone and was very helpful again in steering me in the right direction and getting the problem resolved. Would absolutely recommend anyone to go see him at geek squad.

Who doesnt love new electronics. The gentleman at the Geek Squad was extremely helpful.

Website states item is in stock and allows you to purchases. I receive email stating that item will be ready later. I then receive another email stating that the item is out of stock and that they can have it ready in several days. How does a tech retailer not have the tech to know if an item is in stock before someone purchases it. Other companies manage to make it happen. Best Buy has been going down hill as a Corporation for a while. If you can purchase somewhere else, I would recommend it.

One of the worst walked around trying to find ipad cases no help except one guy when I was walking through the tv section looked like they didnt have very much stock on iPad

Bought my first brand new tv and its huge! Caught the online Black Friday sale and picked it up Saturday night. Smooth process, thanks Best Buy!

I try to avoid.. employee attitude is terible

I purchase a phone that was nice person who serve me most will experience

The last 2 times that I shopped at Best Buy, I used curside pickup. I am very impressed with their procedure. It is as simple as pulling up your email stating that your item(s) is ready for pickup, you tap the yellow box that they tell you to tap, you tell the color and type of automobile and let them know what your curbside parking number is. This may be out of order on which occurs first, but it is very easy, safe and convenient. Thanks, Best Buy!

Im being nice ... think Blockbuster !

I wish there was a zero star option. Went in to buy printer ink but learned they were out of the particular ink we needed. Dept manager said he could order it and it arrive in two days.Its now been 5 days and we still dont have it. A rep yesterday (5/8) that our money would be refunded if we didnt have it by today. We dont have it. Called repeatedly and were told its upss fault, wont refund our money in less than 15 business days, and that a dept manager in customer service can not be spoken with but emailed, and if they decide to call us they will.Have been told it will arrive tomorrow. Obviously best buy cares nothing about their customers, nor cares about promises their dept and customer service managers are making to the customer. They say all calls are recorded, but yet their rep could of course not have any record of the conversation my husband had with the female rep that promised us our money back.Will NEVER go in another best buy.

Helpful and friendly staff all around.

Wonderful customer service! The young lady near wireless area was patient and extremely helpful. She was quite knowledgeable and answered all of my questions.

Went there to buy a new 32 tv I saw online and me and my family went there and the tv was in stock,I grabbed one paid for it and left. Pleasant experience.

Geek squad here is trash. Speaking as a former employee myself. Showed up for an appointment to take advantage of an official Apple repair program. Before I could even show him my paperwork, homeboy denied that there were any repair programs for iPhones. Then he told me I was 11 minutes late, which was 1 minute past the window and he’d have to reschedule me for tomorrow. The store was dead and there was nobody behind me in line. This was all after watching him pull similar bs to two people in front of me. Idk his name, Brad or something douchey like that

Great customer service. Nothing better than purchasing electronics in person, with a human being to work with.

After being on the phone for 20 minutes and no one picking up I went into best buy to ask a simple question. After waiting in line for a good 10 minutes they asked me if I had an appointment and when I said no they tried to push me to the back of the line. I had one simple question and 1 simple answer luckily when I told them thats all I had he reluctantly asked me what it was.

My how we flounder during Covid 19.Used to be one of the toughest stores to boost out of ...... in my to 5 easiest to walk out with anything dream stores. A tweakers delight & a junkies dream. Have a ton of fun

The crew help me as mush as they could ..their knowledge was good and overall happt

This is the best place to look at things before you order them on Amazon. At least it was until they stopped letting people inside.Now Im not sure why this place even exists.If you do need something right now, be aware its probably at Target too. You cant see it diagonally across the street but its right there attached to the mall.

Never can get help. Always have to go hunting for someone.

Always quick, friendly and informed experience.

My wife purchased a printer online from Bestbuy that was available for Bestbuy in-store pickup. After purchasing the printer, the status changed from 10 minute in-store to unavailable.She called Bestbuy and they kept trying to get us to accept a 1-3 week delivery. This didntwork since we are moving in three days. Bestbuy didnt offer a discount or credit for the inconvenience.Now we both agree that its a great place to look at things that we want to see in person before going elsewhere to make our purchase.

I dont really support mask wearing and such, but I do follow regulations. While at best buy they were very streamlined and had multiple options (indor, curbside, or bring to you) to pick up or buy.

Best Buy had exactly what I needed. I needed an SD card for my dasham.

Excellent selection, customer service, and location.

New modern layout for Best Buy. Great inventory of electronics, home theater, media, games, TVs and appliances. The staff was knowledgeable and responsive. However, the checkout line was very slow, with only 2 checkout registers at the store exit.

Worst experience ever! They dont have a clue when it comes to customer service! Purchased an $1800 TV scheduled for delivery a couple of days later. The automated phone called me twice the day before to verify that I would be home between 12:00 & 8:00 PM. I waited all day and they are a no show. I call BB and the person tells we its still on its way to the distribution center and they dont know why I got scheduled for delivery. The next available date for delivery is a week from now. I make the mistake of saying OK and schedule a 2nd delivery. I get 2 calls the day before to confirm delivery between 7:00AM and 1:00PM. Its now 3:00 and they once again are a no show. Call dispatch and wait on hold for 15 minutes and finally told yes its unacceptable but give them another 4 hours. They cant tell me if Ill get the TV after another 4 hours and no one is willing to find out and get back to me! Im done with this store and BB will be the last place I go to buy anything going forward.

The place to go when you need expert advice on anything electronics related. Very nice employees eager to answer your questions and provide insight into your decision making process. I like how this Best Buy is set up, which makes it easy to find everything. The TVs are in to the right, computers in the back, and the movie section is front and center. One of my favorite places to go, where I can physically pick up and examine a product before I buy it.

I found a 32 tv for a great deal in less than 15min and I was in a rush so that worked out perfectly

I’m a gaming nerd and Best Buy is my favorite place to shop.

Very helpful customer service.

Communicating with anyone in the store over the phone is practically impossible. Was on hold for over 2 hours and then got cut off. No one calls back. No one responds to email. The prices are good, but good luck if you have any problems getting any help.

Bad customer service!I hope I could rate them below 1 star.I found an amazing open box deal. I was trying to order online and the Best Buy team request to go in store and order the TV set. Upon going to the store, and requesting for the open box item, they refused and said it is not available in the store and when I started walking out suddenly they came to me and said that the item is available. I requested to see the open box item, but the associate ensured that you won’t need to check it, since it will be brand new. I even asked them if I can take it with me, they pushed me to take delivery. That sound good to me, but I think that they just wanted to make a sale and didn’t even show me the open box item, neither did they ship the tv.When I checked back online for the delivery, the status changed to BestBuy cancelled the order and pending refund. The refund is still pending after a week of this incident. I won’t go back to the store at this location, since the store manager also promised to call back and resolve the issue, but seems like as the day ends, they forgot their past to do task and move on. Never got a call to have things fixed and neither got refund yet.I will claim for fraud with my credit card, but very disappointed with the customer service I got at this location.Check the items before you purchase and maybe take it with you, instead of delivery. Associates or the store manager(s) might sound very promising, but they don’t seem like, at least in my case.

Not quite as big as the other store on Rivers but the staff is nice. I went in for a laptop and the guys there were knowledgeable.

My phone died right before I was scheduled to travel.I had to buy a new phone and the gentleman I dealt with was outstanding. He provided me with great advice and applied my screen protector on my new phone. He also gave me a $50 gift card.

Great Friendly service ! 👍🏽

The staff IS knowageable, pleasent, professional and effishent. Enjoy shopping there.

Michael helped me find my new keyboard and mouse - I am very happy

Not impressed with customer service. Post covid-19 everyone has given up. Big Box store. Youre better off ordering online

This place has a very limited selection. I went there to purchase an external CD/DVD drive. They had very few items to choose from. I bought the most expensive external CD drive ($89), but I’m taking it back because it’s not working properly. Sometimes it works, but it takes it forever to read a CD. I also wanted to buy a Sony camera lens, which didn’t happen because of their limited selection. In some areas, the shelves are almost empty.

Salesperson was great. Sold us what we wanted and was very helpful.

I really appreciate their help. I purchased an Apple charging case that was not working. Took it back to the store the next day and they ordered me a new one, and got it literally the next day! The store inside is always clean and the workers are always so helpful.

Do not recommend. More interested in selling and less interested in the customer.

Seems to be busy at times; expect to wait in line.

So I usually have a pleasant experience but honestly this best buy is just lacking. It is a decent sized store but their stock is not impressive and they dont seem to keep enough of each item.

Always prompt, super customer-servicy, curbside pickup is easy and straightforward.

My go-to Best Buy for electronics, computer and smart home devices. Very helpful staff and have been able to source some great electronic gadgets for the home and home office!

Staff ignored me when I was looking for assistance. They might think I was not potential customer. They were unfriendly and cold. I will go to Apple store in downtown next time to purchase any Apple products instead of coming here.

Knowledgeable staff,Lee was especially nice.

Good quick service this time. Return was easy and convenient

Good layout, not many folks available to grab things during the day

Great Geek Squad staff!

All good got what I needed and got out no problems.

Could not get one single person to assist with product I was trying to purchase despite stopping multiple people who said they will be right back or send someone when they get free I understand it tends to get busy but still assist customers and not forget about them at least check back to see if they was helped

WORST CUSTOMER SERVICE.With Covid I have been trying to make an appointment to get my phone fixed over the phone instead of going into the store. I have called EVERY DAY this week when Ive got off work while driving home. I have about a 30-45 minute drive home, every day this week I have sat on hold the entire drive and NO ONE ANSWERS THE PHONE. Today when I got home I decided to remain on hold until someone answered, than I thought- might as well just go in. I drove to the store (all still on hold), to find all of the employees standing around chatting. At this point, after 72 minutes on hold, I hung up because I was in the store and clearly someone SHOULD stop their conversation to help a customer. When I asked the girl at the register to help me make an appointment to fix my phone she told me I can only do it online or over the phone. When I told her I had been trying to call for days, and that when I walked in the store I had been on hold for over an hour, she told me to just try again.I have never had such a bad experience with Best Buy.

Small, but literally everyone was happy to try and help but not be obnoxious and overwhelming.

Bought 65 in tv. Sales person extremely helpful. Got exactly what we needed. Extremely happy

The customer service once we found him was great! Im horrible with names 🤦🏾‍♀️ but helped me, answered my questions and suggested the perfect TV for me after my horrible Roku experience.

I dont shop at Best buy too much but the time I went in there it was good the team was very helpful but I was actually across the street waiting for someone at Wells Fargo Bank.

Most of the associates are more interested in having conversations than helping customers.

Not bad had technology

Nice store staff friendly, but seemed a bit understaffed at the customer counter

It takes a lot for me to post a bad review for any business. My child and I went to BB to purchase a soundbar. Could only get 1 out of 10 on the display to work, some didnt have power cables. Waited 45 minutes, spoke with one person who said they were going to get me someone two separate times. Spoke with someone else at the register, told him I had been waiting a while and politely asked if he could call somebody; he didnt instead saying were just short-staffed. Made one more trip around looking for an associate then I left. Disappointing experience.

Just spent 1800.00 on a camera Nikon d5600 which turned out to be amazing and a go pro and a Apple tablet and everything we purchased was perfect and amazing! Love coming here and supporting Best Buy rather then support Walmart ! The security at the doors were very friendly . Place is very expensive. They have an excellent range for movies by the way!

Some thinks in this store are unorganized and a few prices were wrong on the display but the service is kind and helpful

Ive worked here for 14 years and have spent well over $20000 here. Awesome products

No help from workers there all cases to iPads were all over the place no price list stand in line long time to check out

Absolutely greatAll my questions answered for getting a new computer. And a new TV

Their prices are way too high and theyre not competitive. Its best to order from Ebay or Amazon

All the employees were standing around talking to each other i asked 3 ppl where the battery chargers and they all made vague comments pointed in the other direction! Not one offered to Help me find it! Then went back to chatting with each other after I was dismissed. I just left!! Its a Big store!!!

It really isnt the best, and I saw nothing Id buy........but you sure can get what ever you need

Very frustrated as they never seem to have their shelves stocked anymore.

Had to return a computer i bought through them, they were extremely helpful in finding a replacement and extremely quick on the refund. Never a bad visit here.