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Craftsman Auto Care - Chantilly
14510 Lee Rd, Chantilly, VA 20151, United States
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Craftsman Auto Care - Chantilly
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An
Review №1

I came in last second (5 minutes before closing) looking to get my tire patched after 2 other shops in the area said they didn’t have time; everyone was extremely kind and professional! Amazing Service from Crafstman Auto Care! I would definitely recommend this shop to anyone needing any kind of automotive service needs in the Chantilly area.

Ke
Review №2

Ive been looking for a reliable local repair shop for some time and I finally found them!!Craftsman Auto Care was recommended to me on a whim and after being turned down by 6 other facilities that quoted up to a WEEK just to mount 2 tires on a minivan.When I called, a very engaging gentleman named Brandon answered the phone. He handled my questions with reassuring ease and instilled immediate confidence in his abilities. Ive been in this industry for over 10 years and I can honestly say that this is the single best experience Ive had in a service lane as a customer. What impressed me the most was their level of thoroughness and more importantly, their honesty. They provided digital imaging of all mechanical concerns and concisely prioritized recommendations based on condition and severity. They couldve very easily recommended an alignment (along with a litany of other up-sells) but instead provided me a complimentry alignnment spec-sheet showing why it wasnt needed. Andrew and Brandon both have an uncanny ability to educate the customer and make them feel like their time and business is valuable. Trust isnt given, its earned and because of my outstanding experience Im now a customer for life and Ill be recommending CRAFTSMAN AUTO CARE to everyone with ears.10/10 - This is a truly exceptional service center!

A
Review №3

I wish I could give them 10 out of 5 stars! They absolutely went out of their way and above and beyond helping us (Rich, Steve, THANK you again) with our vehicle and as a customer I am so humbled by that amazing service.I would absolutely recommend ANYONE to bring their vehicle here; they know what theyre doing, they really care about your concerns, and their professionalism is practically tangible. Great experience all around, wont go anywhere else from now on.

Ha
Review №4

I brought the car in for repair. They provided their diagnostivs which is gives a rundown of everything good and bad about your car. I even asked if they could install my license plate holder since my car wasnt fit for the normal frames. While they couldnt do it that day, they asked me to come in early the next day and take care of it without as part of my other services. Extremely polite, reasonable, and did fantastic work.

B
Review №5

Above and beyond. High performance track enthusiast know and trust Matts team. These guys are at almost all track events. Its great being able to discuss performance and tuning right there on track with the guys who know your car.Its enough that they have so much high performance experience but the shop is awesome for customer service, white glove care, and price too! As standard service, they send me pics and notes I can review on my phone of overall condition. Things like bushing conditions, brake pad wear, any special things to keep an eye on. Great peace of mind when you head to the track or just out on the road.

Ki
Review №6

Absolutely great service. They will take care and care for your car like no other. They been able to fix issues other places have struggled to even find the source of.

J
Review №7

Craftsman went above and beyond on a difficult issue I had with a foreign make car I had. Professional and by the book throughout the whole process. They work seamlessly with Carmax Warranties too! Shoutout to Brandon and Steve for really taking care of my vehicles.

Al
Review №8

The Chantilly Craftsman Team is top notch. Their process and execution of work (recently completed on three of my vehicles, all with different issues) has earned my future business. The intake process, the detailed estimates, fair pricing, and completion/ delivery as committed, went above and beyond my expectations. I highly recommend them.

De
Review №9

Excellent customer service from the service advisor and technician. I cant say enough good things about this shop. Run by fellow motorsport enthusiasts with no pressure to fix items but they took their time to explain what needs to be done and when, in priority order. I love the picture documentation and upfront price list. What a proper shop should be.

Me
Review №10

Very nice people, continue giving me an update while waiting. Steve,Matt and Brandon provided an excellent job. My first time here. Although it is a little far from where we live, but we will come back for our two cars when need maintenance. I can trust them which is the most important. My nephew also go to them for his 3 cars maintenance. Thank you all!

Ry
Review №11

Came in for maintenance. Quick, easy, and well priced.The team found a loose bolt at the A/C compressor. This is a 2020 Subaru Impreza Sport. Horrible CC by Subaru, but caught and fix right away. I feel my car is cared for more than the manufacturer!Thank you to their team!!!

Ro
Review №12

This might just be the best auto repair shop on the planet!! The guys in the office are great, especially Andrew, he is so professional, and his knowledge of cars lets you know you are in the right place!If you are in need of an automotive shop then look no further!

Jo
Review №13

Brought my vehicle in after I got an estimate from a dealership. Steve and his crew were able to offer the same service for a better rate. They were professional and honest.

Nu
Review №14

Amazing mechanics, this is my second time here, Andrew thanks for your help man .

Al
Review №15

Andrew at Craftsman was outstanding. He was professional and delivered the service needed in a fast efficient manner. He was extremely responsive to my questions on the phone, by email and by text. He walked me through the PPI with detail and helped me clearly understand what work was needed on the vehicle as well as the quality of the purchase. I will most definitely recommend Craftsman @Chantilly to anyone looking to do a PPI before buying a used car. In addition, I will be using them for maintenance work on the car.

Ph
Review №16

I came in to my ABS light removed from the dash to pass safety inspection and they found the problem very fast and didn’t charge me an outrageous price after looking for help for months Andrew Gunn is the man! He was highly recommended and see why he did a excellent job and very friendly and professional. I shall return if ever have any problem with my car . Phillip Fletcher a very happy customer!

Ro
Review №17

Very helpful. Kept me informed of what they were doing and tried to minimize surprises

St
Review №18

Amazing! The customer service was great and was kept well informed of their process. The turnaround time was quick!

Ma
Review №19

Replaced front rotors on 2011 Ford F-150 after 31,000 miles under a Craftsman 36,000 warranty for absolutely no charge. Andrew (GM) and Brandon (Service Manager) are great in providing the best customer service, in the most timely manner possible and at competitive prices.They have serviced my 2002 Audi S4, 1986 Porsche 944 Turbo and 2003 Porsche 911Turbo and have always delivered 100% satisfaction.

I
Review №20

They went above and beyond to get me taken care of, and gave me honest advice about what did and DIDNT need replacing - I would recommend to anyone

Sh
Review №21

I want to thank the whole curry team for bringing a part to me and even though that part didn’t fix the car Andrew took the time and figured out what was wrong and got my car running for the weekend. I also want to thank Matt and Andrew for all the water we needed for skid pad we really appreciated it. I also want to let everybody know if you have an issue please take it to Matt Curry. I’ve known him for a long time and he’s a great guy and he’s very thorough which means a lot to me. Once again thank you Matt and Andrew for helping you guys are great

Jo
Review №22

These guys are the best!!!! Andrew is the man! I have had nothing but the best experience in a bad situation of having to repair my vehicle. HIGHLY RECOMMENDED

Ja
Review №23

I called almost 30 mechanic shops, and nobody knows how to put together the Tesla coilovers. I called Craftsman and the store manager, Steve told me to bring the Tesla over and the technician, Matt, was able to put everything together in a single day. Steve and Matt were super friendly and professional. They put their 100% effort in helping me putting my Tesla together, and I couldnt ask for anything better. I highly recommend anybody whos looking for a professional auto service, friendly staff, and a good technician who knows what hes doing. Definitely come here!

Lu
Review №24

Got an accurate quote before bringing my car in. Work was done quickly and professionally. I would recommend this auto shop.

do
Review №25

Took my truck in for an oil change, and the did my tire rotation too, no extra charge…

Ga
Review №26

The Craftsman team is always on top of their game. They take great care of my care, whether its a simple oil change, safety inspection, or detailed track day preparation. Outstanding!!

Ni
Review №27

Professional, good recommendations on repair and honest pricing 👍🏽 Steve is wonderful. Highly recommended.

Ki
Review №28

I had a flat tire and needed both rear tires replaced the same day, from the phone call to the service Craftsman Auto Care was extremely helpful and professional! Not only did they change my tires but they also performed a quick inspection of my entire car to let me know of any other items that needed addressed. I will be back for future service needs!

Jo
Review №29

Andrew was fantastic to work with. He was always easy to talk to, very prompt, charismatic, and thorough. The folks at craftsman did a pre-purchased inspection on a used 911 I am purchasing. I greatly enjoyed working with them, and have tremendous confidence in them. I would recommend them to anyone considering purchasing a car or who needs work.

Po
Review №30

Andrew is exceptional. He has great customer service and is extremely knowledgeable. Andrew keeps me well informed of the status of my repairs. I highly recommend Craftsman Auto Care

La
Review №31

This is the most honest, friendly, fair, and trustworthy auto mechanic I’ve ever been to. I love Curry’s! So glad you’re back!!

jb
Review №32

Normally I don’t do this but this place has Good vibes and fast service, not to mention friendly staff and reasonable pricing! I work about an hour away and have a good amount of car and service knowledge and experience. I Needed to get my car through emissions so I scheduled an appointment for a tune because the one I had previously was too aggressive.The guys were professional on the phone and knowledgeable in person. A guy that was covering for Mason...I believe was his name accidentally put in the wrong information the week prior. When I showed up the following Tuesday I was not on the schedule but they took me in anyway. Appreciate you guys taking care of my Jetta. I WILL be back with a stage 3 tune.

Jo
Review №33

Steve at Craftsman auto was kind, clear and the opposite of pushy. Brought a used car in for a pre-inspection and they did a thorough job - full engine code inspection, put the car on the lift, took pictures and gave their honest assessment. Really great experience overall. Would go back.

Ch
Review №34

They are the best in the business. Very professional and honest. Everything was explained very well. My favorite part is the documentation and check over of the car using photos. They addressed all my concerns and went over and beyond. Thanks Andrew and the team at Craftsman Auto.

Al
Review №35

Andrew and David did an excellent job in supporting me at Summit Point on 24&25th April. When a brake problem occurred, they gave great advice on products and fitted new parts quickly and efficiently. They were awesome and my weekend would NOT have been fun without them. Thanks guys =)

Mr
Review №36

I’ve been going to Craftsman Auto for years with all my vehicles. Top-notch service and very professional management team. They have very skilled technicians that can work on every single type of vehicle. Do an amazing job every time. Highly recommend for all of your car maintenance needs. Five star service every single time. Thank you craftsman!

Ja
Review №37

Craftsman Auto continues to take excellent care of my 13 Porsche CabS... this time we got some new shoes (tires) that are sticky and smooth all in one. Excellent communication throughout the process.

Mi
Review №38

Brandon is an excellent advisor on what has been needed for my 3 vehicles!

da
Review №39

James is my go to repair man at Craftsman, this guy is super friendly and professional man. I can see his work ethic and his dedication. Overall good pricing and awesome customer service.

Ta
Review №40

The service at Craftsman was absolutely fantastic. Everyone was polite, friendly, and helpful, and explained everything they had done so that someone not used to working with cars could understand (plus, they wore masks at all times). They also kept me informed about updates, when I could expect my car back, etc. They even did some extra work that they didnt charge me for because they felt it had to be done. I really appreciate their professionalism and kindness, and I wont be going anywhere else for car care.

Y
Review №41

Great experience. Highly recommend. The customer area is clean and they even have race cars in the waiting area!

N
Review №42

Steve and the crew could not have been better. Originally came in with a caliper which had seized...Steve and the crew hustled to get the truck back to me before the weekend...and they had a huge list of things to do. Then by some great luck one of the new calipers seized again two weeks after they had fixed it...No worries Steve and crew ordered a new part at like 5pm on a Friday night and had me back on the road by 10am on Saturday. I will continue to send and visit myself Craftsman Auto Care for years to come. Thanks to the whole crew!!!

Vi
Review №43

Craftsman has serviced both my vehicles for about 2 years. Excellent work, good value, and knowledgeable techs.

Sm
Review №44

Highly recommended, “STEVE” WAS GREAT GUY he explain everything and he was really cooperative

Ro
Review №45

Craftsman Auto of Chantilly performed a pre-purchase inspection on a vehicle that I was thinking of purchasing. They were thorough and very professional. They were able to provide me with a detailed inspection report and took me earlier than the scheduled time. Andrew and the team explained in detail what they found and what they recommend on whether or not the vehicle was worth purchasing.Andrew and the team were respectful and professional. I highly recommend them if you want a reliable, fast, and phenomenal experience!

MA
Review №46

They are very nice, professional and affordable… Had an alignment with them… SUPER!!!

Jo
Review №47

Andrew is my go to guy for everything. I have 2 vehicles and 2 trailers and these guys can handle anything I ask of them. They are always flexible, patient and up-front with time of repair and total cost for work performed. The waiting room is comfortable with lots of amenities and they are always willing to give the locals a ride home if requested while the service is performed. This is my one-stop repair shop for as long as they are in biz!

D7
Review №48

Drivers side door latch fell off and have been making left turns ever since.Craftsman took a look and pointed me in the right direction.These guys rock.

St
Review №49

Excellent customer service! THOROUGH INSPECTION! I came in worried about my brakes, but it turned out just to be bad tires. They were kind enough to rotate my bad front tires to the rear, until I could get them replaced. I love the convenient breakdown with photos they send you of your car and needed repairs. I got an oil change and wiper blades replaced. The place is clean and they even sanitized my car! Definitely coming back for the quality and care they took with me and my car. :-)

Fl
Review №50

I go to Craftsman Auto Care for all my car care needs. I don’t ever feel like they are trying to do more than is needed and they let me know what I should be looking at for future maintenance. It can be intimidating for a woman to go to an auto shop, but I never feel like I am being taken advantage of; they are patient and explain to me exactly what is going on. I also love the cleanliness of the shop and how welcoming the atmosphere is.

Al
Review №51

Great service. I highly recommend. I will be back for future services.

J
Review №52

Great experience will definitely be going back.

Mi
Review №53

Small mishap with the face of wheel during mount and balance on a drag wheel. Andrew reached out immediately to plan resolving the matter. End result was they got me a pristine looking wheel back, with my Mickey Thompson back on it.Not many shops care to go to the extent these guys do. Couldnt be more satisfied with the way it was handled and outcome.Last Edit: Brought the 1LE back for a trans and Diff flush, Andrew recommend Syncro II fluid. This alone made a night and day difference in how smooth my shifts are. Sending the wifes car over for her regular maintenance after, very pleased with the service. Would/will recommend to a friend and return myself for future work.

Ad
Review №54

Ive been going to Craftsman Auto Care for over a year now, and theyve become my go-to for general maintenance and repair. Andrew and his team are friendly, and provide a high value for their cost. I especially like the detailed diagnostic reports that get texted to me with each visit, allowing me to review descriptions, pictures, and understand the severity of needed / recommended repairs. They also often have a good racing story to share ;-). Keep up the good work guys, thanks!

Ma
Review №55

Andrew was extremely helpful, he made the process easy, and the pricing for new tires for my Altima was very reasonable. I was a new customer and will be coming back for future services.

Jo
Review №56

My experience with Craftsman Auto Care in Chantilly can only be described as phenomenal. I have used Matt Curry’s shops for almost 30 years for all types of auto care for more than eight brands and more than ten models of cars. There has not been one instance in which I was not entirely pleased with the quality of the work done and services performed. I have not ventured to another repair facility and don’t intend to unless I’m out of town. Even in the latter case I would call back to get their opinion before getting work done.I am a volunteer at The Car Ministry in Falls Church and Andrew (Manager) has gone out of the way to review cars for us and evaluate their condition to determine if it makes sense to invest money into fixing them or let them go to auction. We are “giving”these car to needy individuals and we want them to be safe and not have serious issues on the horizon.All of Matt’s repair facilities operate under the sameproficiency and high quality standards.

ti
Review №57

The guys are always good.

Ja
Review №58

Ive been a customer of Matt Currys shops for about 20 years now and I will not take my vehicles anywhere else. My most recent experience with them was excellent, as I have come to expect. I spoke to Andrew at their Chantilly location about upgrading the wheels and tires on my stock Jeep. He patiently walked me through tire sizes, pros/cons of various sizes, and the best possible tire features for my needs (no serious off-roading & safe kid hauler). He helped me decide on an excellent tire (BF Goodrich TO2) and fantastic wheels. Three days later, they were installed with great care and I am not only thrilled with how it all looks, but their handling! I will happily recommend Craftsman Auto Care to everyone I know. They know their stuff, are kind and patient with customers of all levels of car knowledge, guarantee their work, and they dont try to rip you off - you simply cannot ask for better care & service.

Ma
Review №59

I actuly work hereBest boss Ive ever had fair to customers and employees and it helps that we know what we are doing

Se
Review №60

Sense I have been taking my car here I have gotten nothing but the best service. Brandon and Andrew along with everyone that works here are very professional and make sure you are taken care of. If you are looking for a place to take your care you have found it here with Brandon and Andrew.

Te
Review №61

Great place, great people!Fast, honest, reliable, trustworthy!

br
Review №62

Great customer service and the waiting room is best I have been at for getting my brakesDone. free wifi snacks and chilled water and got a great price for my brakes on groupon

Sb
Review №63

It was pouring and my wiper blades weren’t working. They got me in and out in a hurry. Amazing service will be back if I have any other issues.

Ke
Review №64

I met Matt and Judy Curry through our mutual car club and I immediately discovered what superb car care business owners they are. We do not live near their Alexandria service center, but thankfully a new Carftsman Auto Care opened in late November in Chantilly, VA.As a brand new Craftsman Auto Care customer I was instantly impressed by just talking with the Chantilly Manager, Andrew on the phone. What a professional manager. Full disclosure I am expert car guy/customer but not a mechanic. First impressions; the Chantilly Craftsman Auto Care is easy to locate right off Route 50 near Route 28 in Loudoun County, VA. Their still under renovation showroom was uber clean, bright, well furnished, and multiple staff greeted me as I walked in for my Saturday new tire installation appointment. Matt assisted me today and was superb. It is SO refreshing not to be pitched with over selling of auto services. Craftsman Auto Care was H O N E S T, competitively priced, and efficient. I am a 54 year old car guy and classic car owner and today Craftsman Auto Care startled me with their thorough Courtesy Inspection report - W O W even included actual photos of my Subaru undercarriage. What a great 3 page report - not the single 8x11 green, yellow, red print out that the majority of car service centers use.We definitely bring our 2011 Subaru back and will bring our 2003 VW, and 1982 Porsche 911sc Targa back to Craftsman Auto Car.Your auto care business model is so refreshing and welcomed. Continued growth and success are easy for 2019. We look forward to the new Dulles facility. Well done Matt & Judy.

Al
Review №65

Great experience! Will be a return customer!

R
Review №66

I have been using them for 4 years and love both the Chantilly and Fairfax locations! I love the lobby and snacks (pre-Covid) always made the time fly by. Very professional and you get to see the cool race cars in the lobby up close!! Great service on all my cars!!!

Le
Review №67

Groupon deal for tire alignment. Was estimated at two hours and took 1. Very satisfied.Also came with inspection, oh you need this, yadda yadda, blame the game not the player.Competent and sent invoices and statuses to my email and I imagine pictures had I asked.Good place to visit, if not a bit expensive with no Groupon deal.

We
Review №68

Great to have Matt Curry back in business and that he has Andrew Gunn at the new location in Chantilly! Andrews knowledge, expertise, and customer first approach cannot be matched! The whole team is top notch, “10 stars not 5”! Matt and his team have the training and knowledge necessary to keep your car running flawlessly. They are honest, trustworthy and the best you will find in the business. The Craftsman digital inspection is sent to you through email and text. It is not only high tech, its invaluable to have picture documentation of your vehicle health and be able to communicate with the team in whatever format is best for you! It is also the most proactive and cost-effective way to head off costly problems if your vehicle is not maintained properly. My 2015 Mercedes Benz GLK 350 6 cylinder, with 130,000 miles has been maintained by Craftsman and I purchase my tires there also, their knowledge is unsurpassed. This week on my 89 mile trip from Baltimore to Gainesville I got 31.4 mpg, average speed 62. AWESOME AUTO CARE Craftsman Chantilly!!!

To
Review №69

Have been. A customer for over 15 years. Excellent service.

De
Review №70

I liked getting a text with a link to my inspection results. They use a website that lists all of the checks they performed and codes them in order of importance: red, yellow, green.

Ka
Review №71

Talk about a race shop! These guys do some incredible stuff ... whether theyre working on Daytona prototypes or AER winning BMWs they seem to have the right solutions to any problem. Anyone needing any sort of service SHOULD NOT HESITATE as these guys are real PROS and know what theyre doing. the BEST value in the auto industry! *edit - Also, theyve 5 stores total in the area so there is definitely one in your neck of the woods!

Co
Review №72

I have been using Craftsman Auto Care since I moved to the area and I have been extremely pleased with the service and quality of work every time I take my car in to be serviced.

Su
Review №73

I have always had good service and work with Craftsman Auto care of Chantilly. They will always make sure they can fit you in to make sure your car is always running. I will always send my friends there.

ri
Review №74

Well managed . Honest repair estimates at fair prices..No pressure to sell what’s not needed. Really nice comfortable facility. Highly recommend.. Give them a try ..you wont be disappointed..

Ja
Review №75

Craftsman auto care is the place to go for all your car needs.

Os
Review №76

Really friendly service. They sent my phone a link to the online version of their inspection which does a really good job of outlining the condition of everything they checked. The staff are all friendly and very knowledgeable. They werent pushy about recommended services either, and were clear when something was necessary to be done now or whether it could wait. Overall I am pretty happy and will definitely be coming back again.

Cr
Review №77

First five stars I ever give to an auto shop. Not only they were done in time, but they were also explaining everything and the bill was less than initially expected.Ill use them again if Ill be in the area for sure.Also pet friendly, they even have treats, water bowls and the waiting area is pretty clean compared to all the other places Ive been at.So give them a chance if youre nearby.

Ja
Review №78

Friendly, knowledgeable, and trustworthy staff. Great waiting area with comfortable seating, snacks, coffee, and TV.

St
Review №79

Thorough inspection, detailed report with photos of all systems checked, polite customer service, complimentary shuttle ride while car is serviced, and careful Covid-19 procedures.

Ni
Review №80

It is great to have Matt Curry back. This is just like it used to be before he sold the old business. The folks on his team are top notch. I have confidence and trust in the entire team. I will drive from Sterling to Chantilly and will use this team for all of my future auto service. Andrew helped check me in and out today. He and the team kept me informed on the progress of my car. I got a great Groupon Deal for the Rear Brakes. I look forward to a long relationship with this shop!

Ja
Review №81

Fast, friendly, quality service. As a former employee of Matt Curry, I know that I can expect the highest quality of work as well as a thorough and honest inspection of my vehicles. Thank you!

Co
Review №82

Very professional, great quality and got everything done faster than expected!

Gr
Review №83

They are the best. Great service and very honest.For years I only took my Lexus LS 430 to a Lexus dealer for maintenance/service. I never really found an auto repair shop with the expertise and talent to work on high end luxury cars....at an affordable price. Well the search is over. Craftsman Auto Care can do it all and do it well without charging dealership rates. I could not be happier with the service and the money I am saving.

An
Review №84

A fantastic staff that is always willing to assist and make sure the job gets done. No pressure whatsoever, and they explain things throughly and clearly. Ill always take my car to these guys over the dealership if I can. Bob is great! Amazing customer service especially in todays world where good customer service seems hard to come by.

b
Review №85

Super friendly staff. The moment I walked in I felt welcomed. The waiting area is set up really nice and comfortable. It’s also dog friendly which is an added bonus. My car was worked on quickly and my inspection came with pictures. I would recommend this car shop.

Br
Review №86

I can’t say enough good things about Brandon, Andrew and the entire staff. Respectful and honest through the entire process. They took care of the issues with my truck and the entire process a breeze!

Ma
Review №87

My husband always took care of our vehicles. But as a recent widow, I needed someone reliable I could turn to. Craftsman Auto Care of Chantilly is that place. They have totally lived up to the Curry reputation. Andrew and Doyle treated me professionally and with sensitivity to my new situation. The service I needed was performed quickly and was an excellent value, and thanks to their full inspection I now have a plan moving forward for keeping my car running safely and efficiently. Thank you so much!

Co
Review №88

I havent been happier with Auto service in a long, long time. Matt, Doyle, and all the rest of the guys here have been the most courteous and thoughtful people Ive seen in the business, and I used to work in the business!They dont pull will over your eyes, and they are upfront with all labor. They even try to help with costs as much as possible, and work with you on parts as much as they can.I am appreciative of all their hard work and will be recommending all my friends get their cars worked on here for now on!

Ha
Review №89

I went yesterday for changing Break pad/Rotor. I called day before the closing time and spoke with Bob, He gave me an appointment on next day. Bill greet me and explain me how they work and installed the parts . Place is neat and clean, i never saw mechanics location like this. Staff is very friendly and they sent me digital copy of 30 point inspection where they found bulb is out and oil needs to change. they offer me oil change in reasonable price so i took all the service plus offer me 3 year 36000 mile warranty on installed parts which is great.Important thing they are not selling the thing forcefully which i like. I recommend the team and management for 5 start service. I hope they will keep same service in future.

Gr
Review №90

Outstanding service! Whether it was the owners, managers, to the floor workers, all of them provided excellent care. We had the pleasure of dealing with Vernon, Matthew, Andrew, Doug and Bill and others which I unfortunately cannot remember their names.They were very thorough in fixing our cars as well as pointing out things we needed to keep an eye on. They also provided a checklist of everything they inspected along with photos and videos explaining what they were talking about.They did not pressure us to do any work. They explained what things were crucial to fix and what things that could wait.You do not feel like you are dealing with a company who is just trying to take your money. These are honest, expert workers who are truly giving you the best service.

Sa
Review №91

I never write reviews but I really like this place. The staff was very friendly and helpful. The technology they use is very helpful as well. Will definitely go back.

Da
Review №92

Went to them based on a recommendation from a coworker. They happen to have a Groupon so that made it even better. Excellent service. Friendly crew. Was so impressed, I got my other coworker to get her oil changed that very day. Will return.

Ke
Review №93

Great care and great service. When they do an inspection they take pictures of everything they inspect so you can see exactly what they were looking at when they make recommendations as to what your car needs/doesnt need. The staff will offer to give you a ride to your work so you dont have to wait for your car or arrange a separate ride, however if you chose to wait in the lobby it is very clean and has free wifi.

Yo
Review №94

I found my new go-to place. Staff is friendly and helpful. They send you a digital inspection which is nice; personally I havent seen that elsewhere. They thoroughly explain everything that they do and will bring you into the garage to show you as well.

Jo
Review №95

What an excellent auto shop! Everyone was very friendly and professional, especially Doyle who was down-to-earth and had honest advice for my 08 Civic Si. The best thing by far would be the digital multi-point inspection that they send to your phone during the service. It has clear pictures of each part of your vehicle that they inspected. I would absolutely make the drive from Ashburn to Craftsman for service for all of my vehicles. Thanks again!

Tr
Review №96

These guys are awesome. They worked fast and gave a lot of helpful information about my cars issues that made me understand what was going on and feel more confident in taking the next steps.

AK
Review №97

Honest and good mechanics at a fair price. Bob and Andrew are always helpful and great to work with.

So
Review №98

Very professional and courteous. Clean, comfortable waiting area. Work was done as promised and detailed quote and explanation with pictures texted and emailed for future services that may need my attention.

Mo
Review №99

I sent one of my friends(Abram) to Craftsman auto Care- Chantilly. He told me he had a great experience taking his car there, honest team, great skillful technicians and fast service. He liked the waiting area where enjoy watching TV and drinking coffee until his car was ready. Thank you craftsman team.

Su
Review №100

I just had some major work done on my car. I knew the repairs needed were going to be substantial and was feeling alot of anxiety. Bob and his crew were absolutely wonderful- professional, courteous, expeditious, and all of my questions and concerns were addressed. Thank You Craftsman Auto Care!

Information
96 Photos
100 Comments
4.8 Rating
  • Address:14510 Lee Rd, Chantilly, VA 20151, United States
  • Site:http://craftsmanautocare.com/
  • Phone:+1 703-646-8260
Categories
  • Auto repair shop
Working hours
  • Monday:7AM–6PM
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:8AM–4AM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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