Like most other Penneys, the store was well organized and the staff was friendly and helpful. The store was very clean and tidy. Its located inside of the market place mall which is very nice with a bunch of different stores and options. I definitely recommend checking out either the Pennys or the mall if youre in this area.

I love to shop at Jcpenney. Always find great deals and cute clothes. Clean store and friendly staff. Love, love

Great customer service. My crazy self accidentally placed two orders online for the exact same items. I took one of the orders in and had no problem getting a refund. Of course, while I was there I had to do some shopping as they had some really good sales.

Had a new ring sized here and they did a beautiful job! The staff were all very helpful and friendly. I hope this store can hang in there since Mattoon and others have closed because I live everything about JCPenney! They truly offer high quality and unique merchandise.

Great customer service. Always ask if we needed help.But the store is just not well stocked and not as clean as others. I saw some clothes full of lint and dirty. Maybe the store is just too big?

What a fine establishment. I bought a shirt here once. Its also a secret passage to the mall.

I have always loved shopping here. Miss my store, but always stop in when in Champaign.

Slow service in checking out. Store looks a kind of bare like they are closing. Didnt have the shoes I was looking for that said they had online at this location. However, the have some great sales going on and the staff was very polite.

Went there for one specific items which clearly said 20% that item. Nope rang up regular and wouod not discount it. I went backntook a photo of the sign and explained this sign is clearly 20% off. Send someone over to validate it and please apply the correct discount. These two ladies werent happy about it but did apply the 20% to our purchase. As we walked off one told the other to go remove the sign. Buyer beware.

Would not accept return on JCPenney brand clothing in new condition with tags. Would not recommend. I showed the employee their corporate policy directly from their website, but insisted I was mistaken.

Very little merchandise in the store. No selection. So sad. Used to be a nice place to shop.

Found a cute top on clearance!

Slim pickings of merchandise to buy . Limited sizes and high cost

Its a special place in the market place mall and does a great service to the people,although Im not a big shopper here I do see mothers going in getting clothes.JCPennes has been around,we know them as people and the quality is good,so if you want to save or even pay a little more for that extra Jcpenney is your place of business.i rate them a 5 star cause all my trips there I always got what i was looking for,and i like their selection of sox for men.

I had the worst experience and I am never going to buy at JC penny now. I got some order online for curbside pickup. App said its delayed, I called the store and someone said they are going to come out but had to wait to so long. So I thought I want to cancel but they said I need to come inside the store to get the item returned and the item is in the store. Why would I come inside the store to return the item that is already there, Manager told us that is the rule. Manager even did not apologize, she was just saying its the rule and did not even address the problem. Also one of the item did not came for a month and when I called the store they have no idea where it is, refund it being processed for that though.

I like their clothes but there was 2 visible people working at 6:00 on a Wednesday night why even bother to open. Stood there for 10 to get checked out.

Tags were wrong on my clothes and prices didnt match the rack they were on. One person checking out everyone and they were very busy..couldnt find anyone to help us either. Our cashier was friendly though Ill give her kudos for that.

Looks like they are on there way out at this location

My daughter got her some clothes that were on sale and I got my other daughter a outfit for under 10 dollars. Ill go back

Got my haircut & styled & turned out great!

Wow! So sad how once this store was flourishing....now, barely making it by the looks of the inside

Nice place to shop!

JCP is a staple of the American economy. Do everything possible to patronize their stores.

Dont have much, but if you find something on sale in the ads paper they more then likely will have the item. Got watch and ipods ear plug.

Great place very relaxing

Cool selection

Wife loves this place go in empty handed come out with alot of bags😊

Not much quality to choose from. Summer clothes. Not impressed.

Had done really great deals very pleased

Didnt have much of a selection of clothing.

Average JC Penny store

Great sales as the season changes. The store definitely has that hollow feeling... Disorganized shelves, few patrons and hard to find associates... All adds up to a quiet, minimalist shopping experience. Worth the deals.

Getting better.

I still enjoy JCPenney. I know according to the news they have been struggling over the past few years however I will shop there until they close but Id rather see a strong rebound hang in there JCPenney lot of customers believe in you

Two registers open a lot of customers. Everything ringing up wrong. Three items all priced incorrectly grossly more than should have been. One item the lady actually said where did you get that from? It is out of stock! There were hardly any employees. The ones we finally found were polite and friendly.

Good selections on better than average mens clothing.Service lady was very nice and helpful.Cashier was new and not trained very well didnt even know about current coupon available.Nice clean store with school selection.Was not very crowded.We will be back

Went to buy a couple pair of tall jeans. The ONLY price sign said $49.99 and at the register they were amazingly $59.99. Didnt argue buying them online. Thanks for the free sizing! Makes ordering these online easier. 😂

Not great

I went to the JCP Salon and I had a great experience. I got a hair cut with styling and it was only $32 (I used a coupon as well). Allie was very nice and understood what I wanted, and gave me a very nice haircut! I am so glad I found this salon and Ill definitely come back.

I went in not knowing where to find a certain work shirt and every time I walked by a worker they asked if I was finding everything okay and if I needed help. One lady understood what I was looking for and walked me directly to the item and told me where the dressing rooms were too. It was just such a smooth and satisfying experience. Check out was great too and the cashier scanned a Sunday paper coupon for me. Much appreciated.

I hate to say it. But it’s just not the same as it used to be :( the clothes has changed. Other then that the perfume fragrance they have are very nice

Great shopping experience in this location! Very nice clothes, decent prices, easy to get to. Friendly staff, great selection of items to choose from for anyone. Only sorry I was just visiting and didnt give this review sooner. My store closed in Massachusetts and I have to travel further to get the correct stuff. Ordering items online can be a hassel when things dont work out in my favor. Thanks for being a great company for many years! My earlier years, I had been an employee and it was a decent experience!

It was clean, while salespeople were stocking and straightening areas. I had not shopped retail (brick and mortar) in a while. Some very good sales even before Black Friday. I recommend a look and see before you order online.

I bought a Bears sweater here and Ive had to send several people here looking for the same. Good location.

Love our JC Penney! Very helpful staff. I just love the quality of the clothes! Coupons and sales make prices not much more than Walmart and the quality is so much better!

I always love JCPenney for all the crazy, awesome, deals I am able to find here! When Im hunting down a nice dress and want a great deal, this is where I go!

JCPenney is having some great sales, everyone should get out there and support this company. We really need them in our community.

JC Penney has improved a lot, especially with selection of clothes for women. I found a lot of good sales recently! Customer service was great too.

Went downhill. Barley anything in there to buy

Great selection of mens wear, big and tall sizes!

There jeans were a good fit Ill go back

Love it. I cant walk the mall but I can walk into Penneys. They always have what I want

I found some amazing deals on spring and summer dresses that were on clearance, with an extra 25% off and an additional 20% off with my JCP card. $397 value for $125 with tax, WOW!!

Need more people at check out but the customer service is nice

Penneys has Great Prices. Free parking, wheelchair accessible. Excellent Staff !!!

No Nike stuff. Went for back to school clothes. Left empty handed.

One of the last few good department stores left

If you want a great haircut, see Charlotte in the J C Penney salon!

Good quality clothing and products for a very decent price,also JCPenny always has great deals going on....I simply love and enjoy shopping here,and sometimes when Im just looking or maybe when in just scouting out deals or future purchases

They were open until 8pm. I got off work at 5pm. Just wanted to make an appointment. CLOSED

Had the best service this evening! Thank you JCP !

JCP all the way always good shopping experience hoping they recover

Clothing wasnt organized on the shelf. Everything was just thrown on the shelf. Cashier was nice tho

Awful experience at this store. While I was checking out the sales person was talking with another customer instead of paying attention to the sale she rang up several items incorrectly when I attempted to tell her about the situation she became really rude. Great store but needs different sales people and customer service

Great sales, customer service and layout. Restrooms available, handicap parking and accessibility throughout store.

Very unorganized. Tried to find Levi jeans 34 x 34 jeans are just thrower up on shelves. All sizes mixed up all over the place. I dug around for awhile never found the size I needed. Disappointed I had did through all sizes instead or organized on shelf better.

Lots of good things at Pennys, but be careful because sometimes they can be a little bit pricey.

Use to be a nice store. Has a lot of empty racks making me think the store will be closing soon

Best cheap store around. If youre big boned like me🤔 its the only place to go

I always find what I need at JCP, the service is good, the store neat.

Very nice store. I dont like the escalator. They have good prices/sales.

Nice place to shop but they lack in few areas such as they do not have price scanner anywhere and during week days you will have hard time for checkout because they have very less people.

Extremely nice & friendly. Found all items I looked for at great prices!

I wasnt there to shop

Not very much in store

Always pleasant and efficient staff. Quality .merchandise and sales are great

Clerk was less than friendly. Charged full price for an item that was on sale. Didnt catch it until I was home.

It is a department store. The trick to shopping is to catch a good sale.

Great store for kid clothes need more women dresses

We didnt purchase much but my grandson got to have fun on the escalator .. but still nice to see JCP still here

Courteous staff. The store was clean, and the sales were good.

Great selection of merchandise but they lack staff

I had a great shopping experience. The selection was good and I found just what I l was looking for!

Love Corinne! Shes the best!!!

A few really nice inexpensive options here that are worth much more than their purchase price. Other than that nothing else going on here. Check out their Stafford mens shoes as an example.

Organized and friendly staff. Clean restrooms.

Old

Had to call store while in the store for a sales person. Nobody knew how to do a return on damaged blinds.

Got my pick up item very quickly.

One of the better mens room in the area.

Had alot on sale, sales are high so the sales are great. Friendly staff.

Where did all the employees go? No where to be found and the store is a mess. Sad to see this store go into such a disarray.

Not once were we asked if we needed any help. Nobody checked on us to see if we needed help finding the correct size of suit. When checking out on the mens side, woman helping us was very short with her answers, did not clarify questions, and was plain rude. Will not return to this store ever!

Some displays are thin on product. The sales arent marked on a majority of clothes, but the deals are pretty good.

Had what I wanted, but have it online cheaper. So I tried on what I wanted.. an will order online an have delivered for free..

Good sales jcpenney needs to update all the stores the look so plain and boring!!!

Lots of discounts. Employees very helpful.

They need a better selection for plus size women

Lackluster inventory, feels depressing to enter this place

Great store to shop