Upon entering the store I was promptly greeted by Cameron. She explained she would be with me shortly as she was working with another customer. I was invited me to look around the showroom while I waited.Once Cameron finished the transaction with her earlier customer, I received 100% of her attention. Cameron made sure I had all the information I needed to make an informed decision that would satisfy my needs. I purchased what we agreed was the perfect solution to my dilemma and left a happy and satisfied customer.

FABULOUS, WONDERFUL, TERRIFIC, AWESOME. The customer service is unbelievable.Cameron (lady) sold me the mattress which is a hybrid, pro breeze medium, and love it, but the customer service about delivery is the best.But, then I called and spoke to Cameron (man) who does not even know me and I needed to have the box spring moved a couple of inches so I could make my bed properly and guess what he scheduled a courtesy call for tomorrow for them to come and move the box spring for me.If all business transactions were this simple life would be a breeze.LOVE this store and the people who work there.Cindy Z

Mattress firm is definitely more expensive than some of the direct-to-you online mattress sellers but it’s worth it in my opinion. Excellent in-store experience with a very nice sales rep, Kelly. He wasn’t pushy at all. After our tour and purchase he scheduled a fast delivery of our mattress for the next day. Two, nice, efficient, men showed up, got the new bed in, and the old bed out. 15 minutes, tops! Excellent in store service and delivery.

Walked in and 30minutes later walked out with a new bed set . I was really happy with the customer service. The dude was real straight forward kept it real and got us a exactly what we wanted in our price range! Definitely will be back in the future!

Received excellent customer service from Will C. If you havent been mattress shopping in a while there have been a lot of changes and enhancements made to what is available in the market. Will took the time to understand how my wife and I sleep, what we currently have and what we were looking to upgrade to. He walked us through all the various options available and deals including a way to get a free adjustable base which was great. Highly recommend this store and again received great service from Will. Thanks for everything!

Very understanding to my mattress trade out after having bed for 30+ days. Made sure I picked out the appropriate bed for my sleeping ways and informed me the importance of sleeping well at night determines your day! Cameron went above and beyond ! Highly recommended store !

Great experience with Zach. Lots of knowledge and low pressure. He did a nice job convincing us of a few things about cooling technology and bed bases. Well done and well trained. Zach is a credit to the Conpany.

Cameron was great! She was very helpful and friendly. Would recommend this store to a friend.

We were greeted by Yale at the door and he walked us through the process of selection. Then we moved into trying the different available options based on our selection. We tried all the possible options and asked questions all the time. He was very knowledgeable and answered all our questions and even provided suggestions to our needs. He was very patient and gave us the space to discuss the options before making a final decision. Excellent experience! Amazing customer service!

I live in Florida and my daughter just bought a house in Atlanta. My concern was where can I trust getting a great deal while and quality in another state. I had just purchased a bedframe in Florida from Mattress Firm so I was getting all these great coupons.I called this location and spoke with Yale, explained that I needed mattresses for bunk beds and a full size for a platform bed for my grand kids. He asked ages, sizes, compared firm and soft and how in his professional opinion what would be best.He was professional, straight and to the point and after a short period I felt very comfortable chatting with him. He took care of everything and made sure the mattresses were in stock. He set up the payment link so all I had to do was enter my payment information.I called today spoke to Heather who was also fantastic, to make sure the mattresses were there, and they were. My experience was great!! Customer service is everything to me. Ive even suggested to my daughter that when she is ready for her bed she goes to Mattress Firm. Thank you Yale and Heather for your superb customer service. Toni

I enjoyed my time there, was in and out and received excellent service from the lady who helped me.

It’s been about 2 months since our purchase and delivery. We purchased a King mattress and adjustable base. The mattress has really improved our sleep and wake up process. Thanks to Yale for listening to our needs and budget-making it easy to get what we needed and could afford.

I did not have a good experience exchanging box spring with Athens store and was told I could not work with ATL store. I tried anyway and they were more than happy to take care of our exchange.

Camryn got right to the point. Made the process relatively simple even though they were lots of options to choose from.

Such great service. The young man that helped us was amazing. We were getting a mattress for our Airbnb but they didnt have the one we needed in stock so he checked other Mattress Firm warehouses for us. We will definitely be back when purchasing our new mattress for our home.

The Sales Rep was very knowledgeable and helped us choose the right mattress.

Heather Helped us today with finding our perfect mattress. She was very helpful as well as very informative on finding us a mattress that worked for us. We liked her honestly in her patience with us . Trying to find a perfect mattress With a 3 year old is extremely difficult but she made the process very easy. We can’t wait for our mattress to get delivered.

I’m so glad I purchased my bed here. Yale was fantastic at explaining the different types of mattress. He also explained how the different materials affect the life of the mattress. I’ve got chronic back pain so a comfortable bed greatly reduces my pain level. And the adjustable bed frame makes a huge difference as well. Making a big purchase is always stressful for me but Yale took the time to make sure I didn’t feel pressured.

The buying process was pretty straight forward, however, I needed to change my delivery date. I called the store about 12 times. No one picked up and no voicemail option was available. I called the 800 number for mattress firm and spoke to 4 very rude people with each call being disconnected. One representative told me to just go to the store and ask why the employee wasn’t answering the phone. After the that the representative asked if I really wanted to change the delivery date. I said yes. The call was disconnected. I called back for the 5th time was waited on hold for one hour and 48 minutes before a representative picked up. I told her that throughout this 3 hour process of trying to change a simple date I chose to cancel my order. No apology, no trying to rectify the situation. A simple cancel and said bye. I do not recommend buying a mattress from Mattress Firm. I can only imagine the nightmare of trying to return the mattress after the trial period if you did not like the mattress.9/18/20 Update - after this review a manager reached out to me to rectify the situation. She provided a discount and was able to adjust the shipping date. The sales employee also said that a free pillow would be included. The mattress showed up on the correct date/time; however, no pillow. I was told that would be looked into and then received any follow up.After 2 months of sleeping on the mattress I have decided to return the mattress. I reached out to the manager that I previously spoke to, as she noted below, about returning the mattress. A week has passed and I have not heard anything from anyone. Hopefully I will hear back soon (before the 120 Night Trial ends...) so that I can be refunded in full.

I had the best experience here! The associates were so attentive. They asked probing questions to find out exactly what I was looking for and were able to give me exactly what I needed. The customer service was outstanding! Id recommend anyone looking for a mattress to shop at this location.

I had excellent service today at Mattress Firm! Jelani, the Sales Rep, took time with me and all the other customers to ensure we all were knowledgeable of our mattress selections. Talking through and seeing in person, the functionality of the adjustable bed frames, was a tremendous help to me. Im excited to get my new adjustable frame and mattress.

My husband and I needed a new mattress and went to the location in Brookhaven today. Heather was assisting us and she did a great job with recommending certain products. Very professional, knowledgeable and pleasant! We hope to have our mattress in a few weeks!

The service was excellent and Heather was very helpful and friendly and knowledgeable of the product. Because of her experience and helpful advice I was able to make a good choice. Thanks and I will be back in the future.

Yale and Heather did great in assisting me with an adjustable bed for my son. He is really going to enjoy reclining while watching tv or gaming. Thanks Yale and Heather ☺️

Yale was very helpful when it came to my first mattress buying experience. Though he made the mistake of showing me the most comfortable mattress I’ve ever laid on in my life first, 😂 I found a good one that I hope I’ll love that was in my budget.

Heather was patient with all my questions and extremely knowledgeable and helpful. Highly recommended

Heather Salinas helped me during multiple visits to the store. She was patient and knowledgeable. I purchased the mattress today, cannot give a review on delivery, setup and quality of mattress.

Great service, very polite. They called in advance of arrival as promised. Overall great experience highly recommend!

Heather was so helpful with finding us a mattress that met all our needs!

The delivery men were awesome! Prompt, efficient, knowledgeable, skilled and expedient! Raise time!🥰

I had a terrific experience purchasing a mattress at Peachtree Crossing. Tanisha was superb! I did not realize until after we completed our transaction that we entered the store close to closing time. Tanisha took her time to explain the options and provided no pressure at all. After the mattress was delivered, and my son said he wanted a larger mattress, we called Tanisha and she reassured us that we could exchange it. Two days later, the new mattress arrived, and we were all smiles. Kudos to Tanisha!

I purchased a mattress for my daughter and couldnt be happier. Jelani listened to our needs and we were able to find the right mattress in our budget. He was courteous and professional AND helped us secure the mattress so we could take it across the street. Great service.

Had an awesome experience with Ms. Tanisha at this store. Excellent customer service and she’s very knowledgeable about her products. We bought a great mattress for our son! He loves it!! Highly recommend her and this store!

Tanisha was wonderful when it came to assisting my elderly father today. She was patient in hearing his concerns, and dedicated to finding the optimal solution for him. Well definitely be returning to this location in the future. Thanks for the great service! :)

Very good Mattress store with EXCELLENT customer service!!!!

John was very helpful in getting me a mattress that i saw online to pick up tomorrow, thanks.

My boyfriend and I stopped in on Saturday and met with Tanisha to browse a few options. We stopped in about 1:00 that afternoon, and at the time, she was the only employee. In addition to us, there may have been about 3 more families that cycled in and out. Tanisha provided the highest quality of service to all of us on her own while still managing to get every one in and out in a timely manner. She was extremely knowledgeable on each mattress and even managed to give us an amazing deal. Let me just say I did not plan to leave with a bed, but Tanisha was amazing lol I could not resist. So glad we came to this location and to have experienced such golden service. We will be back this weekend!

John provided me with excellent service. Very pleased.

I wish I would’ve gone in sooner!!!! I had been planning to buy a mattress for over a year thinking it was going to be this huge purchase that would leave me broke! I finally went into mattress firm .. Krystal took amazing care of me! I was able to buy a new mattress for myself and my son for less than what I had planned for and still did not break the bank ! I’m so grateful! Do not make the same mistake I did ... do not wait for a good sleep thinking it’s going to cost too much .. you will be very pleasantly surprised! KRYSTAL IS THE BEST!

Expected a bad experience, not trusting chain stores, but everything worked out well. Tiffany was an excellent saleswoman - she was helpful, available, and checked in to offer tips, but wasn’t pushy or hovering around. Seemed to read us well as far as our comfort level. Bought a mattress for the Black Friday sale and got a pretty decent mattress with delivery and haul away for 550. Experience was easy and painless.

Entire yransaction took 20 min including special ordering from another location. Very quick, very professional, very friendly, had checked the pricea on the same mattress elsewhere, MF had best price

I purchased a mattress and base on 12-7-19 from store manager Jelani. He was very informative and helpful. However he wasnt aware that our base was out of stock and unavailable until 12-14-19. When I called in he said he would return my call and did not for 2 days. However sales person Jill Marie totally salvaged my experience by giving a free delivery to compensate for the lack of transparency at the time of purchase. I give her a 5/5 for her professional and customer friendly response. I highly recommend her to anyone shopping for a bed. I hope Jelani will be more informative in the future with regards to product availability.....

I just purchased 3 mattress sets from Mr. Romeo. I had a great experience purchasing my mattress sets. Mr. Romeo made helping me decide on a mattress along with the purchase and delivery process run pretty smoothly. Great guy with alot of energy. I need to get a few more items from them in a few weeks and will make sure to visit the location soon! Again, Mr. Romeo, my family appreciates your efforts.Richard B.

Just bought a mattress here and they are delivering it tomorrow. Great customer service from Jelani Davis! Would highly recommend.

Tanisha was an amazing rep! She made our experience very comfortable not to mention she was able to answer all of our questions easily. Because of her we are able to sleep better at night (literally).

John provided great service. Highly recommended.

I recent brought a rental property in Georgia, and was looking for a bedroom set.. Being that I was gonna mostly be doing Airbnb I decided to get a great mattress. Only thing is great mattresses cost and my budget was 800$ dollars.. The sales person Romeo not only got me under budget but also got me a quality mattress for under 500$ bucks.Most times people try to up sale u..This wasn’t the case.. I would definitely shop here again.

Heather was great & helped very much

We have now bought a couple mattresses from this location. The staff has always been very friendly and helpful in our selection process. Tanisha was very knowledgeable and made this another great experience!

Tanisha was a great help! She helped us view our options during the Memorial Day weekend sale and helped me find the right bed for me. I definitely recommend this Mattress Firm if you are looking for satisfaction in customer service and need help finding the right mattress for you.

Tanisha was amazing, I was happy to meet her. I came in for pillows and left with pillows and a adjustable base because she asked me questions concerning my pillow needs. She was great go see her for your mattress needs.

Tanisha is absolutely amazing! We just moved and she made the matress selection process easy. Shes informative and delightful. We truly appreciate her warm energy and professionalism.

I had a wonderful experience purchasing a mattress with Tanisha! She was patient and friendly as I tried multiple beds and tried to decide between two comfort levels. I will definitely shop here again the next time I need a mattress!

Walked in to look at pillows...left with adjustable base. Tanisha was awesome and super pleasant. She was knowledgeable and a great salesperson because I had zero intentions of making a big purchase and she made me a believer. Thank you Tanisha!!!

Quick, professional, and friendly! Tanisha was so helpful and she showed us many options. My best friend and I took a while on our decision and she was very patient with us.

Mattress firm gives best service and offer the best brand names to their customer.

Tanisha was the most helpful sales associate. she tried hard to sell and get us the most economical deal for my apartment. Overall great experience!

Our sales lady (Tiffany? Stephanie? English is not my first language lol) was very courteous, professional at the same time being laid back and not pushy on our sale. She took her time and let us try out different mattresses and made the purchasing experience a positive one!

Steven made mattress shopping fun!! We never thought that could happen. He’s an expert in the actual science behind sleep and sleep positions. He didn’t try to push the most expensive mattress on us, he was honest about the flaws in each of them and gave us a great bundle deal with pillows, sheets(which are beautiful!!), and a mattress protector.We went in wanting to try out the Purple mattress so we could buy it online. Honestly do not buy a bed in a box mattress, buy one that fits your individual needs, and mattress firm helped us do that.I have chronic back pain and he helped us find the perfect mattress for me. My back already felt better walking out of the store after laying on the mattress we chose.I would HIGHLY recommend going to this mattress firm and talking to Steven.

Romeo helped me purchase my king Serta mattress - he was incredibly helpful and helped me identify the best mattress for me and within my budget. The delivery was excellent and quick, and the delivery guys arrived 10 minutes before their scheduled arrival time. Excellent service all around!

Just perfect we have now a new amazing mattress... And the salesperson was very nice

4/19/19I had a splendid experience with Victor Enaboifo. I was captivated by his professional sales strategies. He practically convinced me to buy the best mattress; I so much appreciate your efforts Victor, thump up for you.

Great location, was able to get a mattress immediately and under my budget. Huge shoutout to Tanisha for helping me not have to sleep on the floor!

Couldn’t have been more pleased with our experience here. Was dreading the process and sales tactics of old but Alexandra was super helpful and no pressure. Highly recommend this place!!

Mark was awesome helping us pick out the right mattress system. We were only supposed to be looking today and he worked out all of the details and made the deal come together. His customer service skills are top notch and being in the customer service industry he exceeded expectations.

Great experience all the way around. Victor and Tanisha were very knowledgeable.

Tanisha was fabulous to work with and great for matress knowledge. She didnt oversell me, simply met my sleeping and budget needs.

Tanisha was very kind and helpful when I came in. They had lots of great sales and I was able to find a mattress quickly and cheap.

Tanisha was amazing and very helpful with picking a mattress and giving us a great deal! Would recommend again to anyone needing a new mattress 😃

Great deal. Tanisha was super helpful. Easiest mattress purchase ever.

I gave two stars because the lady was nice albeit either completely naive or just really good at lying. I bought a mattress here, an outlet discounted mattress, but a mattress that I was assured would be new. Mattress gets delivered, when I unwrap it, there are stains on the bottom. It looks like its been dragged across a dirty warehouse floor. I work in warehouses, I see boxes with similar marks daily. I call the store, same day it was delivered, and have to call and call and call, because their phones were not working. I call other stores and have them try to contact the store for me. Finally I get through. The lady I speak to isnt the one who sold me the mattress. I advise her of the stains, she has me email them to her. And I wait. I live an exceptionally hectic life, so its almost 2 weeks later and I realize I havent been contacted back, so I reach back out. I get informed that this ladys management said it was stretch marks from the movers, and that since its an outlet mattress, they come stained, scuffed, whatever condition but not brand new, and since you cant see it on the top side, it doesnt matter that I was told specifically when I asked that this would be a brand new mattress just like any other they had in the showroom. And since it is an outlet mattress (read clearance) they couldnt just replace it. So I financed this mattress, because I had gone in for the black Friday sale of a queen Beautyrest foam mattress which was a 4 chunk of foam, and not worth the $99 sale price let alone the full price in my opinion. But I needed a new bed, so I get to pay this off, and Im still trying to figure out how this whole situation can be made right.If you buy a mattress from Mattress Firm, make sure you see it, in person, and a 360 degree view, before you buy. If they tell you its at an outlet or warehouse, or another store, go to that location and make them show you.

While searching the mattresses for teen boys, We stumbled across this gem, Our sale associate Romeo was incredible!! Would highly recommend you guys to go check them out.

I had such a great experience at this location Romeo was helpful I was only looking but ended up buying a mattress for my bed I just moved I will come back to get a mattress for both my daughter his customer service was great and he is funny. My cousin just moved and I will tell her to go see Romeo for a mattress and of course some laughs. Thanks Romeo.

Tanisha was so helpful, attentive and a delight to work with. Definitely recommend this store and tanisha

Great location and customer service! I would recommend shopping here for sure!

Great store

Tanisha was great! Very helpful and kind.

Tanisha was very professional and efficient at getting me the mattress I needed!

I had a great purchase experience at this store. My sales associate, Romeo, took good care of me.

Wrbsite says they open at 12. We went at 12:30 needing to buy a mattress and they were closed. We left multiple voicemails which were never returned

I had a very good experience with this Mattress Firm location. Mark did a fantastic job helping me choose the right Mattress, very helpful and informative!

What’s Mattress Firm Final Markdown?

Very positive experience