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Tri-City Performance Inc
461 S Frontage Rd, Centerville, UT 84014, United States
Comments
Ca
Review №1

The staff is awesome! Very friendly and answered all my questions. I will definitely go back to get another dirt bike!

Li
Review №2

Couldn’t recommend this place more. Kyler, Conley, and Garret were so nice and awesome to work with. They wanted me to have the best deal just as bad as I did. Thank you x10000 🙌🏼

Ho
Review №3

Hands down best buying experience I’ve ever had. Big thanks to Conley and Garret for making the process so easy and painless, their customer service is second to none! Definitely will be going back to them with any future needs.

jd
Review №4

Be careful they will provide services in charge you for them without getting permission. They called me and told me about some problems with my vehicle when I got there they already done the work and charged me for it and I never asked for them to do that. An extra 140 bucks that I didn’t want to spend. To replace some lightbulbs.

Ni
Review №5

These guys are the best. Trish and the folks in the shop have been great to work with. The best price and best customer service. When you spend close to 40k on something, you want to ensure that you are spending it with the right people and I can tell you that you will not be disappointed. Amazing all around experience. I will take my business to them for all of my mechanical, upgrades, accessories, apparel, and anything else ATV, UTV, Snomobile related. Thanks again! You can’t do wrong here.

ML
Review №6

The most dishonest sales people I have ever meet. They wanted $600 above MSRP and $400 above their own online price. Their excuse after they were caught trying to scam me was that they had to feed the family...

Ma
Review №7

Great place to buy ATVs and RZRs. I have bought several from this company over the past few years. Garrett and Conley are great to work with. Even their checkout process is seamless. Parts and Service department is excellent. If you are looking for an ATV or RZR this is the place.

Ke
Review №8

I preordered a 2021 Polaris Ranger Northstar Ultimate Crew from a dealership that Young Powersports bought and my preorder didnt get transferred for some reason. Im very glad that I was dealing with Young Powersports. They went above and beyond to make it right with me and got me my machine I ordered! They did everything they said they would and much more!! They have my business for life! I highly recommend this dealership and Conley was a absolute pleasure to work with...Thanks a ton!!

Ja
Review №9

Nice kids helped me buy my ATV/quad.

Ja
Review №10

Friendly staff but reepairs and service told me i didnt need an appointment just bring it in. Re0airs were made timely but after an upgraded tail light i didnt approve of didnt connect. A adaper harness was ordered taking another week came in on sat now im told my last piece to be done has to wait because an apptm. Takes priority. So now an hrs worth work has to wait potentially days

Ma
Review №11

I buy almost anything vehicle related from the young automotive group so buying my rzr I already knew I was going to young powersports but when it came time to have the first service done I of course chose young because of my past experiences with the company but young powersports centerville has fell short of those pass experiences in the service department was told when dropping it off a week ago it would be ready in a week and as of today it will not be ready until Monday which I already call Wednesday and they confirmed it would be ready today.

St
Review №12

Always the best service. Very transparent about prices and they do excellent repair work.

Ry
Review №13

The website is not regularly updated. Call ahead if you want to see used motorcycles.

ko
Review №14

The staff knows what they’re talking about and is very friendly and will tell everyone about this store

Ad
Review №15

Great place to buy a fun new toy!

ma
Review №16

Friendly staff. Website misrepresented actual on hand inventory--they had ZERO 4-wheeler machines!

Co
Review №17

I called these guys and ask them if they had a part that I needed and they said that they did. I told him that I was going to drive down there and buy it right then. I got there about 30 minutes later. When I got there they said that they had just sold it. My suggestion to them would be that if you are down to one part left and you have someone call in ask them if they would like you to put it on hold. I would’ve happily made the payment over the phone.

Ju
Review №18

Really nice guys, and helped me get what I needed.

De
Review №19

Great customer service!

Ni
Review №20

Wow! What an awesome dealer! Hands down the best purchasing experience. Trish and Mike are fantastic to work with. No BS, no hidden fee’s, just straight up honest business. This is the only place I would buy a new Polaris. Thanks guys!

em
Review №21

Excellent customer service! I only needed a minor adjustment and minimal fine tuning to make my motorcycle run more smoothly at elevation, coming from sea level. Adjustments were made quickly and the bike has never run this well. The staff was friendly and eager to answer all of my questions, giving me piece of mind and allowing me to be a more educated owner and rider. A huge thank you to Tri-City Performance!

Ke
Review №22

They helped find a solution to work around a factory backorder.

Rx
Review №23

Trish is the best! Great product knowledge and unsurpassed service! I will never shop anywhere else - and we traveled 4 hours, passing 3 similar dealerships, but when you want the BEST service, you go where Trish is!Thank you for an awesome Experience!RJG III

Bl
Review №24

Mostly use the service department for maintenance, repairs and upgrades on my Victory motorcycle. Love working with Chad, treats me well, always fair and honest.And hes handsome too!

Jo
Review №25

I had gotten myself into a major bind trying to install some electronic equipment on my Victory motorcycle. After 10 hrs, I decided to throw in the towel and seek an expert. I called Kurt in Service, he knew exactly what I was talking about and he said I could bring it right in. He had it installed (properly) and running like a Champ in about an hour.Awesome service dept. They also informed me I had a recall I should have repaired and to call them at my earliest convenience to have that work done. There is another Victory Dealership closer to my house, but these guys have my business and gratitude!

Ca
Review №26

Sales staff was fine but their service department needs serious attention. They’re completely useless and unbelievably rude. They have no interest in helping you even if you have a simple question. Take your service needs elsewhere!

Bi
Review №27

As Victory dealers all over are packing it in and unloading the last remnants of Polaris red-headed stepchild, Tri-Cities seems dedicated to helping Victory riders stay on the road with gear, parts, and service. Great selection of bikes, and talking to Nick (cool guy, looking forward to do business with him in the future), they dont plan on leaving their showroom empty any time soon. I will be back to spend more money.

Ri
Review №28

Best polaris dealer in the state !!

JB
Review №29

I had a bad experience with another local dealer/service department and decided to call Tri City for a second opinion. I am glad I did. They went the extra mile and fought for me when it came to some warranty work I had done. Great experience with Tracy and the service department. They have definitely earned my business.

Je
Review №30

Costumer service at their service department is absolutely horrible. The employee at the service desk acted annoyed the second I started telling him what noise my four wheeler is making. I had brought my four wheeler to them a few weeks ago and they couldnt find anything wrong with it. So I took a video of the four wheeler making the noise while running it in the mountains to show him. He didnt care to see it. And basically told me he didnt know what to tell me. And acted like he didnt care to have his mechanics look further into the issue.

jo
Review №31

Called to get a recall done on my Rzr. The parts were not in stock and they called me back a few days later and said they were in and ready to be put on my machine. Setup an appointment, took it in and was out the door within 10 minutes. Zero downtime! Thanks Tri-City! Top notch service!

Sc
Review №32

I have bought several machines from Tri-City. Both Mike and Trish are awesome to work with. I always know that I am getting a good deal. Lonnie in Service is always great to work with as well. They will get my business for many years to come!

Mi
Review №33

Great place to do business. Very friendly staff and great inventory.

Sa
Review №34

Always a positive experience at Tri-City performance!!! I was out riding my razor getting blasted with dirt and ran in to get a new windshield... They had it ready for me to ride in about 20 minutes so I could go play some more! Thanks you guys!!!

Me
Review №35

Changed my husbands tire on his Victory and got us back on the road. Excellent customer service

Me
Review №36

My bike broke down on me while I was riding, I stopped by the shop to see whats wrong and I received an amazing service. They identified the problem immediately and offered a quick fix. They even fixed one my tail lights that was broken without me asking. The issue was fixed within half an hour even though they were super busy and they didnt charge me anything.

Ma
Review №37

The sales people are great to work with

Ma
Review №38

Called to try and get 3 machines in for the POLARIS RECALL And was told because I didnt purchase it from them that I was not a priority and they wouldnt perform the service on my machines for 2-3 months. Bad customer service if you ask me. Will not even look at this company when Im ready to purchase more toys.

Ty
Review №39

Phenomenal experience. This was my first time into Tri-City with a broken RZR Turbo. The parts, and service department were absolutely amazing! Saved me a few hundred dollars and were happy to get me right in and get all my recalls taken care of while it was getting fixed. I didnt expect this type of treatment since it wasnt purchased through them because alot of dealerships treat you differently if that is the case but not these guys. I truly was pleased with the communication and how fast and well they took care of me.I would highly recommend them and will be return for future services.

He
Review №40

Thanks for the great service! Passing through on trip from Canada, had an issue on my Victory and everyone was so incredibly helpful, from the service guy, Tracy the mechanic, Nick in parts, and the sales people who offered a demo ride to go for lunch. Couldnt have been more helpful!

DI
Review №41

Got my machines out for a recall quick and even looked over the machine .

Da
Review №42

Great parts people went out of there to get the parts I needed.

ph
Review №43

Price was 300 over msrp bad deal others were 1k pluss under on sidexside

De
Review №44

Great customer service so far, the GM Mike is great to deal with. Would 100% recommend to anyone

Mi
Review №45

Awesome staff, a special thanks to Trish for all her help, ride on truck driver

Ja
Review №46

Gotta give a HUGE shout out to #tricityperformance ! Just traded my 2011 900 xp for a 2018 XPT4. Wow! Love the machine but love the Sales and service I recieved from the entire Dealership. The parts guys even helped drag my million accessories I got out to the truck. Skid plate harnesses street kit and many other things! Top Notch Dealer . Trish took care of everything. Easiest purchase experience Ive had. Even had a slight misshap where the coil connector came off at 5.8 miles. They were trying to help me on Sunday! Cant put a price on Good People treating you as such.

Ws
Review №47

This dealership. Trish in particular. Is worse than dealing with a cable or cell phone company. They give a new meaning to poor customer service. Not only are they rude, arrogant and demeaning. Trish will lie to your face. DO NOT use this dealer. If you are in the market for a Polaris product. Do yourself a favor. Drive to Toole and deal with Steadmans.

Br
Review №48

Good guys in the service department. Helped me diagnose some stuff with my pwc. One of the only places left in the state that can service discontinued Polaris pwcs as well.

Je
Review №49

We were referred to Tri-City by a friend and are so glad we took their advice. The entire staff was amazing to work with. They didnt try to force any additions on us and really listened to what we were interested in. They got us an amazing machine at a great price. They went above and beyond to make sure we were completely taken care of and ready to go. Trish in the finance department is a rockstar and really sealed the deal we wanted. I know that if we are in the market for another UTV/ATV we wont go anywhere else. Thank you so much for a great experience.

Ca
Review №50

I was having quite a few issues with my atv, one being a gas leak . Being that this is the first time I have owned and Atv I was at a loss. Lonnie took the time to go over everything with me .I decided to leave my atv with him to have the repairs done .Im so happy I did . Its now a few months later, and my atv is still running like a champ. Thank you so much Lonnie for taking the time to help me understand what was going on with my atv, and getting it fixed in the time promised, with an affordable price .

Mo
Review №51

I have one word for Tri-City... AMAZING! We have bought several machines from them and have had great experiences every time! Right when you walk in they make you feel welcome and like youre family. The service we receive is always outstanding! All the employees are very friendly, knowledgeable, and willing to help! When we take our machines in to be serviced they always get the job done the right way and in a timely manner! We have also purchased all of our parts and accessories from them! Everything has always been great quality at a great price! They always have what you want/need, and if by chance they dont, they will get it! If you decide to choose Tri-City (which I highly recommend you do), ask for Trish! Not only is she honest and up front but she has always gone above and beyond for us! You know when you are going to buy a vehicle and its always a headache and you are sitting at the dealership for hours arguing about price, getting screwed over, and lied to? Well that is not the case with Trish! She does the dirty work for you and makes sure you are getting exactly what you want at the best price possible! We would never invest our time and money anywhere else but at Tri-City with Trish!

Za
Review №52

Awsome dealer. Trish was great to work with. No BS

Sl
Review №53

Trish,Thank you for the excellent service. I have been shopping for my Dad and it looks like he is going to wait until next year. I will be buying one then too.FYI...I visited the store before I sent the online inquirey. I was helped promptly and was given good information...You were first to respond to my inquirey and the only one to respond same day and the only one to continue following up...You were the best price on the final OTD by about $250.00..We will buy from you in the spring..Thanks Again!

Ro
Review №54

Chad and Lonnie are always helpful whenever we need service on our RZRs. A+++ ** Thanks guys!

Ty
Review №55

Great service department they are very easy to work with and try to accomodate your schedule as much as possible

Ja
Review №56

Best dealer hands down. After a fire in our RZR that was 9 months old that we bought from another dealer, we contacted that dealer located in northern Utah and Polaris. After months of an investigation polaris said it was that far north dealer that caused the fire and polaris would not help. I was dumb founded and surprised by polaris lack of concern and was never buying a polaris product again. Then a talked to Trish, Loni and the great people at Tri City. The assured me they would build me a new machine and make this whole situation as good as they could. Trish helped us design and build the best looking car out there! Loni, chad, Tracy and the guys killed the build! The attention to detail and the quality of installation is A+ 1st rate! Do not make the mistake i made and buy a machine from a dealer that ia giving you the cut rate prices that are way lower then the others your machine might light on fire with your family inside it like ours, instead stick with this quality, respectable, proffessional company! I am a life long customer and advocate for this dealer now, i will not make that mistake again!Thank you Trish, Loni and the crew!

Je
Review №57

We bought both our sleds through Tri-City. We had a great experience from the sales deal to the parts department, which set us up with Performance clutching, and Full sleds Wraps! I would definitely recommend Tri-City Performance to anyone!

Ki
Review №58

TRI CITY Performance has been awful to deal with when it comes to the Service Department. We wont take our Sportsman 570 there anymore. The Technican we have dealt with really needs a Customer Service class.The Service dept people are not happy to see you when you arrive or happy when you return weeks to months later to pick up your vehicle. They dont look things over with you at drop off or pick up. There is NO COMMUNICATION at all with these people. They want to do the least possible to remedy the problem.Really anyone can sell you a vehicle because if you want it and the price is right youll buy it.The REAL TEST is how do you treat your customers after the sale. Tri city performance scores a zero for customer service in the SERVICE DEPARTMENT. Wish I would of seen these reviews before, because the people complaining about no communication are telling the truth. I have sent a letter to Polaris also making them aware of how terrible the service is.

Ch
Review №59

Great product just dont try to get a job there

Sc
Review №60

Great dealership, they seem really knowledgeable. However my favorite thing about them is that I usually call dealerships that are closer to me first, but every time I talk to them they have to order the parts in. When I call tri-city they always seem to have the parts in stock for my sled.

Ch
Review №61

Good dealer, service department is one of the best around. Not a fan of the parts departments mark up- I usually order my parts from rocky mtn atv Mc at cost and take them in when I need service.

Ki
Review №62

Worked with Tri city for a few years now. Always great service and good people.

Ma
Review №63

Love the saleswoman here, makes spending a ridiculous amount of money fun...

Bu
Review №64

Great service helped me purchase the right part.

Br
Review №65

If I were to rate this company on customer service and communication I would only give them 1 star out of 5. I am very disappointed and upset with this companies communication and follow through. We took our 800 Rzr to them to have some work done. Our Rzr seemed like it was starving for fuel. Whenever it got hot we would shut it off to cool but would have trouble getting it to start again. We had to wait several minutes for it to cool before it would start up. We explained that to the clerk at Tri-City Performance. They explained to us that they were a little behind and that it will be a few days before they could look at our rzr. We understood and told them that would be fine. After 2 weeks of not hearing from them,we decided to reach out to them. They decided to put a new computer in it without our consent. We gave them 2 numbers to call us and we heard nothing. It was 6 weeks before we got it back. They took it upon themselves and ordered part without consulting with us first. The part was the computer and ran a whopping $750.00. We were glad too have out back and excited try it. So we took it out the weekend after we picked it up to test it and it ran worse than before. On our way home from our weekend we returned the rzr and told them it wasnt fixed to put our old computer back or refund some of our money. They told us no they couldnt due to the fact that the $750 computer was used. So instead they threw more parts at it and it still wasnt fixed, on top off charging us another $270. Then told us the next step was to pull the motor. We said hell no and brought it home. Once home we cut off all our accessories, and cleaned every plug. Took it out it still seemed a little ruff, but ran a lot better. We decided to check the fuel pressure ourselves and it was 3500 when it should have been 3900 to 4200. We called Tri-City and asked if they checked the fuel pressure. The person we spoke with did not know and did not have any time to check the notes in the computer. So we decided to change the fuel pump ourselves which was another $360. Took it out this weekend and it ran like a dream. Had no problems. The hard part about this is that you seen to be at there mersey. Money is tight and we could have saved a lot of trouble and money with just a phone call.I am disappointed in the communication,follow through and customer service from tri-city and wanted too make sure no one else gets taken for a loop.

Ju
Review №66

Cool place but could work on the customer relations a bit

Ty
Review №67

Really helpful folks, not pushy or anything. I think Im coming back soon.

We
Review №68

Tri City is awesome and so helpful, Love going into see them

St
Review №69

Excellent, knowledgeable about the product along with Top notch Service... Thanks...

Ch
Review №70

Great customer service 👍👍

Sh
Review №71

Best Polaris dealer in the state.

Sa
Review №72

Service department is terrible. Ive tried to deal with Chad on a couple of different occasions. Both times, I felt that he was rude and dishonest. It is a shame that he treats people like this as it surely drives business away. I will be purchasing multiple machines in the future but not from Tri-City. Someone should tell Chad he is hurting this business or put him somewhere he doesnt have to interact with customers.

Je
Review №73

Great people to work with on your new purchase!!

Me
Review №74

Trish was amazing to work with!

Ke
Review №75

Had one atv to look at. What a waste.

S.
Review №76

Friendly service and good selection!

Cl
Review №77

Only place to go for polaris, and Victory.

Fr
Review №78

Best service for Victory motorcycles.

Ma
Review №79

Very easy, had my part.

Al
Review №80

I hear that it takes way to long to get a new machine out of there... They are slow.

Ca
Review №81

Great staff, products and helpfulness!

Se
Review №82

Trish knows her stuff!!

Jo
Review №83

Trish and Lonnie are the best!

Co
Review №84

Didnt feel to welcomed, dont try to help you find more affordable options, not very customer friendly on my opinion, they kind of seem short and dont give a crap if youre there or not, I bought a windshield from them, was a little high priced I could of got the same one for cheaper, wont be going there again.

R
Review №85

Very friendly staff!

Tr
Review №86

Completely AWESOME PLACE

Da
Review №87

Unwilling to budge on price and were extremely rude only because in their words I didnt get the machine from them is that how you do business?

De
Review №88

Friendly and helpful.

Je
Review №89

Friendly staff.

Er
Review №90

Totally awesome

Da
Review №91

Friendly and knowledgeable

Jc
Review №92

Absolutely amazing

Information
92 Comments
4.3 Rating
  • Address:461 S Frontage Rd, Centerville, UT 84014, United States
  • Site:http://tricityperformance.com/
  • Phone:+1 801-298-8081
Categories
  • ATV dealer
  • Motorcycle dealer
  • ATV repair shop
  • Motorcycle parts store
  • Motorcycle repair shop
  • Motorcycle shop
  • Motorsports store
  • Snowmobile dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:8AM–4PM
  • Thursday:Closed
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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