Easy to find the right size, customer service was wonderful, and the payment system was just fine. Secure, climate controlled, and simple. If storage needs arise again, I will return.
Horrendous. Save yourself the trouble and go elsewhere. Nobody to help at the front as both employees were on lunch at 3:30pm on a weekday. Made a reservation online and upon arriving to put stuff in our unit, were told they had our reservation but the tenant before had not moved out. So, they did not have the space we reserved 2 weeks ago—we were not notified and they could not put us elsewhere. Tried to problem solve and find a different sized unit for our stuff for the time being and they were unwilling to work with us. Asked to speak with supervisor to see if there was anything they could do and were told “that would put my job in jeopardy”. Very unprofessional and not helpful to local business owners.
Stressful time, unexpected job loss and move. DTC storage is convenient, affordable, our exchanges with staff were helpful and pleasant. The unit was clean and had plenty of space. We received timely responses to communications and were treated kindly. Made a tough time easier!
Great staff, super friendly and helpful. From getting set up to offering solutions to my situation. Thanks gals
This place is amazing Jill and Hunter were very nice and helpful in getting the right size storage unit. I highly recommended this place for your storage needs. I started moving my stuff in the unit from my other storage unit in Parker to this location and it’s in a great location and close to where I live.
Excellent customer service and great prices! Jill not only helped me with my current storage needs she also suggested a job for me ;). I love love love DTC Storage I have rented a space for over a year and have always been able to access my unit without any problems. My son has rented here for 3 years and we wouldnt go anywhere else 💙. Thank you for being there for us.
Great service, very friendly and would definitely recommend! While Jill has helped and been great in the past, Hunter, who I had the pleasure of working with was exceptional. I ran into a bind and needed a second storage unit quickly. He was right on it, very helpful, suggested things I haven’t thought of to make my quick move more efficient. At his suggestion, he found a unit with a garage door that opens to the street to save on my time crunch. Thank you again Hunter! Semper Fi.
Great experience renting storage space. Jill is so great! She went above and beyond to make sure our stored items were going to be cared for and safe.
I rented a unit here that said it was a drive up unit on the website. When I arrived they gave me one inside. My friend complained about the mix up and the young man at the front was very rude. When we moved things in, cause we needed the storage, bugs started falling from the ceiling all over our stuff. My friend once again called the front to say something and we were then told to get out. I started to move things out and we were told that if we were not out by 5pm we would be locked in. I asked for a full refund and was only refunded $9.00 out of $89.00. If you like dirty rude people this is the place. I could not believe the treatment we received for calling them out on miss advertising, cleanliness and customer service. Please choose another storage if you want ✌. I will be contacting BBB over my refund. Thanks DTC Self Storage.
DTC storage is amazing. Jill helped us when we rented storage, Jill was professional and friendly, The process of renting was very easy, She made us feel comfortable and less stressful when we were busy relocating to the new place.I felt very safe to leave our stuff in the storage. The place is well maintained, it required code to get in and out with your provided number so they have track of who were in and out. Hours are great, Free truck rental was definitely a plus!Truly amazing storage to rent!
This place is amazing she was very nice and helpful. I highly recommended this place for your storage needs.!
Jill was fantastic to work with. She was very accommodating and helped us change units with minimal difficulty. She is a rock star! Someone please tell her boss!!
Convenient, clean and reasonably priced! Hunter was super helpful and friendly (and Jill too 😊) Thank you!!
We highly recommend using DTC Self Storage! Hours are great, the location is wonderful and Matt is the best! My husband and I needed a storage unit before our move and Matt made it so easy on us. He worked quickly to get us what we needed at a great price and we can’t thank him enough for his help and great customer service! I have had storage over the years, but this was hands-down the best experience I’ve had! Keep up the great work-we’ll definitely recommend DTC Self Storage to friends and family (our daughters have a storage unit there too!) Thanks Matt!
Deb, Jill and Hunter have always been extremely helpful. If you live near Centennial and need to store...this is where you should go!!!!!!!
Very easy process and most importantly they DONT force you to buy their lock. Straight forward and friendly. Units are nice and secure. Happy so far! Highly recommend!
Jill was extremely professional and helpful!!!
Great storage place. From day one Matt has accommodated all my storage needs. The facility is well kept and very easy to access. I am always greeted and making payments is a breeze. Thanks Matt and DTC Storage!
Stored here for a few months while moving. Great service, great price and easy access to my stored goods. Highly recommended!
This place has gotten much better since we used them last time. Hunter was extremely polite and helpful which made everything alot easier for us, thanks!!
David was wonderful! Thank you for helping us!!! Customer service is excellent and the prices were very reasonable.
I have had a storage unit at this facility for many years. I really want to mention what a truly wonderful person the current manager is. I believe it takes a very special individual to work highly effectively with the public and Matthew/Matt is absolutely that person. I have very recently moved out of state and want to do what I have not done in the past in reviewing DTC. Thank you Matt for your excellent sevice as manager!
We have used this place for the last 8 months and it is amazing! Matt has done a great job helping us. Great location and super convenient.
Great storage place!!! Matt the manager was so helpful and polite throughout the entire process!!! I highly recommend DTC Self Storage. The best!!!
Very good place. Manager are friendly and polite.
Best storage I have experienced. Management was beyond helpful and the cleanliness was outstanding!!! 5 star all around!!!!!
After a very stressful moving experience we ended up having to find another storage facility with very little time. I found DTC Self Storage through a Google search and they called us back after hours!We met with Matthew the next morning. Matthew is amazing. He has been very professional, friendly and extraordinarily helpful from day one.Matthew located the perfect unit for us and guided us every step of the way to ensure that our belongings were securely placed in the best location possible.We were living in between States which can be challenging when you are far away from your belongings but Matthew has always communicated efficiently and with great support.We have used this unit for almost two years and during this time we couldnt be happier. We will be moving out in May and our best friends will be taking over this space.Thank you Matthew for your excellent service so refreshing these days!We will continue to refer everyone we know to this location. THE BEST.
The Store Manager Matt was an amazing help, as well as the company as a whole! Matt and Self Storage was more than accomodatimg and helpful. Self Storage saved me $100 and got me a bigger unit than my old one with Cubesmart. Matt is very friendly and it is a very welcoming environment at this location. Matt listened about my grievances with CubeSmart as it was nothing other than a hassle as soon as I got a unit with them, and even gave me information on how the Store Manager at the Cubesmart location I was at, was prematurely processing paperwork. It helped me open my eyes to see that Cubesmart is nothing other than a business, however here at Self Storage it already feels like more of a family type environment. I have not recieved friendly and courteous Customer Service as I recieved today, at ANY business in a very long time. Thanks again Matt, and thank you Self Storage!
One of the few storage unit that allows 24/7 access for business owners.
I have had many storage units over the years with my business. DTC is by the best experinace I have had with a facility. They are always on point, keep it shelved and clear of snow in the winter months. The customer service is a culture with many of my fees being reversed as they are here to work with you. Just overall the happiest I have been with a facility. Always clean too. Good work guys. Sad to be moving out, but happy I know where to go in the future!
DTC Self storage its been so good with me and my company. Always on the top of all the concerns that we have also its a super clean place and in a good access point. Mathew Paul its the best costumer service and he goes above and beyond. Keep up with the great job.
This place was perfect. I worked with Matt and Mathew Paul and both were absolutely wonderful to work with, easy to talk to, understanding, and professional. They helped make my move much less stressful. The space was clean and big enough, and its great that they let you use their moving truck for free on move in day. That helped a lot and saved me some money. The facility was clean and organized every time I was there as well. I feel like excellent customer service is rare these days so I have to share when I receive it! Thanks DTC Storage!
I have had a storage unit with DTC for almost a year now, when I first came here the manager was hard to get a hold of and when you did she was always rude. The new manager Matt is wonderful, he is understanding if you need to be late, is always in a good mood and on top of things. He was even willing to come in on his time off to accommodate me. Great prices and great management, plus 24 hr access, cant beat this place.
My fiance and I have used this facility twice now and it has been wonderful each time. They are always so accommodating and helpful during the most stressful times of our lives and also have great rates. An extra thank you to Matt Vestal for always being our hero!!
This place is fantastic, needed a place to store motorcycle for the winter time. More than accommodating for everything I needed. I highly recommend this place, fantastic place for storage.
Insurance kind of a rip off.whats the point of paying insurance when even if u get robbed ect youve got to turn around and provide receipts for everything. Its stupid to have to pay insurance. Also they upped my unit price 9$ when I made a complaint.
I cant say enough good things about this location, its manager, or its policies. The rates are great (especially if you get an inside unit). I mean GREAT! They have a moving truck that members can use (first time is free, then only $25 +mileage after that). None of these compliments hold a candle to how great the management team is. Amazing combination of friendly and professional. I feel lucky to have found this company.
I have been a customer for over two years and love it. Matt is always pleasant and ready to go the extra mile to assist me with my needs. Thanks Matt, keep up the good work
This is a good storage facility. The location was convenient and the staff was friendly. Ease of access is good for cars, trucks, and small moving trucks. The larger moving trucks can be a bit of a challenge. The facility was clean and safe. Would use them again if it became necessary.
Great price on a great storage unit, staff is so friendly and helpful and willing to help anyone. This is my 3rd storage unit in Colorado and if I ever need another one they will get my business hands down. Matthew is the site manager and Kit is the assistant manager both very nice and helpful!! Thanks guys!!
Waited until 930, and it never opened. Sign said it opened at 9. Called the phone number and there was no answer. Good luck.
I do appreciate this business. The manager on site Matthew has gone way above and beyond the call of duty for me and plenty others. Site is always neat and tidy an security is tip top. Thanks DTC storage...
They were fixing the pavement around and closed off the units for a couple of days without notifying anybody. I couldn’t get to my things when I needed them. Very unprofessional. Also charged me for an extra month of storage that I didn’t use & then didn’t bother to help me.
Great place, locally owned with wonderful employees! Realistic pricing with honest people! Did I say security? This place has it! Electric gates, Close circuit cameras and live-in security-management. Here your never left out in the cold!
First and foremost great prices and 24 hour access. The staff is friendly, helpful and understanding. Big box truck available too. Its worth your time to check them out!
Matthew Paul and staff have been great! Great service, customer friendly and fair prices. I highly reccomend renting here.
I mean, its a storage place. Got lots of storage in in. I like to store stuff here. Kinda stinks tho so only 4 stars.
Clean units, easy access, friendly manager!
Rick made my experience quick and simple! He was very accommodating and helped make the entire process stress free!
Great staff, always helpful and friendly! Have had 2 units here and love the convenience and customer service.
I need 6 or better yet 10 stars to say how good the service I received.
Storage unit was good but the employees are rude. They continued to charge my credit card after I canceled my unit. They also charged my card without authorization. If you change cc payments you have to fill out a new authorization every time which is fine but then I was charged late fees. I was a customer for 7 years and still was charged a late fee if I changed my cc. It was frustrating when all my other billers were easy to deal with.
Matthew was very helpful and made the process simple! I would definitely recommend DTC Self Storage to any of my friends or family!
Theyve been awesome so far...even have worked with me to help prevent my 3 units from being auctioned when I had some hard times. Highly recommend!
Well maintained and friendly staff. Amazing rates.
Not a good place a lot off drug addicts running around there. dont fill safe when there so pack up more then 10days before bill was due now calling me talking all crazy making threats because I did not tell them grow up get the crack•heads out we would have stayed
Front counter always helpful and communicative.
We just rented a space there and the managers knows her stuff!!! She even gave us candy and water. Safe place and very impressed by how cleans she keeps it. Moving truck and 24 hour access.
This place is great for all your storing needs, storage units, vehicles, or anything. Matt V is very helpful and accommodating
We had a great experience!!!
Excellent location..staff was very friendly and we had had unique place in common...Guam
Great prices and customer service is outstanding.
This place is awful, there are tons of other options....
Good security, maintained, very good prices and the owners are polite and respectful their business complements them.
Some say its the best
Ther service is excellent ant the rooms are nice!
Facility is easy to use and the staff are very friendly!
The best place and great costumer service
We have used DTC Self Storage for a few years and would recommend them to anyone. The facilities are well maintained and safe and the staff are always polite and helpful.
Owner is down to earth and serious about maintaining a secure facility for his customers.
Very friendly and helpful
Priced right and well managed
I am so shocked, new to Colorado looking for storage for our stuff that comes in next week. Walked in, the place smelled like weed, person behind desk was face timing someone who he didnt feel like he needed to get off with. I waited what seemed like 10 minutes, for him to act like I interrupted him and his conversation. He was short with me with me was smoking on some pen I assume fulled with weed. I know its legal but really this is a business not everyone is okay with this
Great staff, clean, and open 24 hours. A little pricey but if you get in on a special its perfect.
Excellent customer service, thank you!
Nice people, clean, and no surprise pricing.
Matthew is very friendly and helpful.
Very clean storage areas & very friendly new management too. We only need to use WD-40 on the our personal storage door.🙉
Easy to get in and out.
Good location
Very clean and safe
Super friendly staff! They keep a very clean and well maintained facility.
Serving my clients.