Went here today to buy an Apple product because the other locations haven’t started selling it yet. We asked the cashier to price match and he had to call his manager. The manager named Derick or Derek is a bad person and was trying to show off his authority in that store. He said he won’t price match it. Apparently he hasn’t heard of the site!! A site that has a thousands of reviews!! Best Buy at other locations always price match the products. We told him that other locations have no problems and that they try to help their customers in any way they could. This guy couldn’t even be bothered to help customers. He is just there to show he is in charge. The guy was a JERK!! I definitely do not recommend this location to anyone!!

Matt helped me get an audio system that was exactly what I was looking for in my price range. He even showed me a better one based on the current specials going on. Sounds amazing! Glad he helped. Got way more bang for the buck with his help

Excellent Best Buy. The customer service is fantastic! Sarah in electronics was amazing. She knew her stuff, wasnt pushy at all, explained everything I needed to know about the product I was looking for, and didnt try to sell me something that she wanted me to buy, but instead something that I wanted and needed. I cannot give her enough praise. This is a great Best Buy.

Came in to price match a MacBook, but they refused. It was from Adorama (an authorized Apple retailer). But the manager Derek refused to price match because he had never heard of the site. He was very rude about the whole thing. Never had an issue before at other Best Buy locations (I am an Elite Plus Member).

I’ve been coming here for car electronics and installation on my R32 Skyline. Andre and Carlos are hands down the most trustworthy guys I’ve ever met in the auto industry. I’ll never let anyone else touch my car electronics. They’ve rebuilt my exterior lighting from the ground up to pass Colorado State Patrol vehicle inspections, added clear sound with a modern interface to the car for music enjoyment, an up to date security system with remote locks for ease of entry and convenience, as well as cleaned up all my electronics and wiring. I can’t say enough good things about these two and will keep going to them as long as they take work.

Best Buy is Best Buy, electronics store with technical products for sale. This story was interesting, it was completely empty. Theres about three customers in the whole store. Ive been to the store before when visiting Denver. The stock was pretty slim, perhaps are getting ready to close the store? Either way service was good and we were in and out of the store in 20 minutes.

Ron is such a great person so knowledgeable and helpful. Thanks for everything what a great employee. He even helped me load my new TV in my car.

I honestly cant say enough about the guys that did the stereo install in my daughters car. They were really organized, very friendly, so informative and also quick. And they took a look at the stereo in my Jeep at no cost. Great customer service IS alive.... and its brought to you by the stereo install fellas at Best Buy. Thank you!

The store and the few workers that it had helped me find what I needed pretty quickly.

DISHONORABLE in that they will not honor what their online support tells you. I chatted with an online agent about a price match guarantee that included a trade in value, and she told me BB would honor the match but I had to go to the store to get the item. Well, I wasted time driving to the store only to be told they would not honor the price match/trade in. So they just lost a customer.

Called around about installs for a dash cam, CarToys wanted over 6 times what Best Buy charged! Install was quick and easy. Above and beyond in my opinion.

The associates are all very helpful every time Im there (which is more than I would like to admit)

We recently bought the fast 5 movies the 4k edition and sadly the movies stopped playing an hour into the movie. We tried taking them back to get a new set unfortunately the people here said we were lying. So now I have a set of movies that dont work. And no manager has called me back to resolve the problem.

Always a low quality experience. Cant help but feeling yucky after a trip to Best Buy.

Received inaccurate and out dated information about the availability of the Oculus Quest 2 from an employee in the computer department. I ended up buying one at a the Southglenn store but had to return to this one for the link cable. This is why you are losing customers to Amazon.

My son bought his own VR Headset.

Great service from Ron and Gabe!! They were super helpful with getting me what I needed to listen to this new album. I came a little close to closing and they were very nice and I would recommend this location and their customer service again!!

Had what I was looking for in stock. Other local stores did not. Staff knew exactly where it would be.

The Geek Squad person was so very helpful.

Very helpful and courteous staff. I asked for a certain truck cb/radio and showed the employee a picture of it on my phone. He told me to get in the checkout line and that he would get the radio and bring it up to the register. That was awesome! I was in and out in about 5 minutes. Other retailers need to take note of that kind of customer assistance.

The manager was rude and refused to proved any sort of explanation to a difficult and expensive situation. I’m sure if it were his money spent he would feel differently. Disappointed in the customer service is an understatement.

These guys are great! Found that all I needed was a speaker cleaning and refunded me $170 after I purchased the speakers. Car Toys wanted to charge me $1200 for the same thing. They have my business from now on.

Clean store with a helpful staff. Not to pushy but there if you need some assistance. Seems to always be well stocked too.

Dont get your screen protector installed here. They did a lousy job! The day I went while I was waiting for them to finish (because they took for ever) there was a lady that was going back because the problem with her computer had not been fixed in her first visit. The guy who brought my phone back had the decency to tell me they hadnt done it right and had to squeeze the bubbles out and that the squiggly lines all over my screen will go away in a couple of days. That was a straight up lie!! Im going to have to go to a diferent Best Buy to get it done right because I hate liars!!

We stood at the Apple station for 20 minutes waiting to be helped (we knew what we wanted, just needed it to be taken out of the “cage” and checked out). No help. Watched at least 3 employees walk by, not once did anyone stop by to check on us. Guess we’ll go buy our product from the Apple store! Thanks!

Installed wrong screen protector and screen protector was wrong size. This was a warranty installation not a first time install. They knew the correct one messed up and used the wrong kind in the second attempt. Cant wait to come back to be disappointed yet again.

This picture is for my owner for my new business i going to start up

Spent an hour on the phone and still didn’t get to talk to anyone, it said there was only a 10 minute wait….

I came here looking for noise-cancelling headphones to help with concussion recovery. Joey did a fantastic job walking me through many different models and making recommendations, and he even recommended I defer a purchase to check with my doctor first. I came back the next day with my doctor’s approval, but was bummed that the sale on my favorite pair of headphones had ended. Sarah picked up where Joey left off and honored the sale price anyway (which was significant!) and made sure I had everything I needed.Like many people, I came to Best Buy thinking I might try the equipment out then buy it elsewhere if cheaper; but the staff at this store was so good to me that I want to keep coming back.

The customer service at this best buy and honestly at most of them is horrific. First of all they never have enough employees working even when no one is in the store it is very hard to find someone willing to help. finally after someone helps you they act like you are an annoying nuisance. I have been in the store twice to buy a new TV and both times left because of how I was being treated. One guy actually started yelling at my mom for asking a few too many questions. It was unreal. Its no wonder their business has declined so much.

Guy in gaming Tom is great help. He went out of his way to help me. Kudos to management on hiring this person. Social responsibility is the only word that comes to my mind. Keep it up and I will keep coming back indefinitely.

Got a computer for a good price and the employees knew what I wanted straight away and got me my computer fast

I have been a long time best buy customer. That ended today. The experience I had with the car audio installation department and the services manager was the worst customer experience I have had at any store, ever. They sold me the wrong equipment, scheduled an appointment to fix it the cancelled my appointment after I dropped off my car. No help just ill tempered Associates that have no clue how to treat a paying customer. Stay away stay far far away .

You dont have much in stock. I needed an Android phone charger. I ended buying it from a neighboring Ross, which sells mainly cloths!

This was awesome experience! While I was in Target I googled these particular bluetooth headphones to see if they were cheaper anywhere else. Best Buy was selling them for a dollar cheaper (I skipped going to Best Buy initially because theyre always SO expensive). I was confounded, but we left Target and went there instead. Best Buy was selling the exact pair of headphones on the shelf for 30$ more expensive than the ad. When I showed the online ad to them they honored the cheaper listed price so that was fantastic. I wouldnt have known if I just went there first, so always check online first people!!

Excellent place, respected my body autonomy as I purchased 2 computers and a bunch of routing equipment.

Great service. Got help. Found what I needed and out in a few minutes.

We came into buy an iPhone today and employee named Dylan was extremely rude and disrespectful. We were trying to get help and were asking questions which were all responded to with attitude. When we started leaving he whispered something under his breath about us. Very shocking experience with someone who works in customer service.

Good place. Being a small store doesnt have the selection of a larger store 🙄 figure that

Just had an over the range microwave installed. Great experience!! Jonathan and Jeremy were efficient, friendly, respectful of home, and cleaned up. Dont these guys look professional!!?

Its a best buy. Not a lot to say...

Very helpful, friendly and efficient. Quick checkout. Made suggestions to complete my purchase.

Did not have any printer cables In stock.

Its best buy

Just great. I went in for a pickup and to get a few other things and everyone there was incredibly helpful, and polite.

65”Tv

Please do not shop at this location, the tech department is very rude and has no interest in helping you to get your equipment working. The cost is astronomical just to find out what the problem is, definitely not worth the trip.

Extremely disappointed with the quality of the install. Blamed me then had store manager be rude and condescending to my boyfriend. Will never recommend them, had no plan to fix what they installed wrong. My hard money that saved for, in this time of age meant nothing. Sad what customer service has turned into.

Got the pc and mm300 today. Its AwesomePreviously Made a few purchases, overall their services awesome. Never had any problem.

Andrew got new stereo working and I love it!

I found the exact product I was looking for.

Best Buy customer service sold over 2,000 in gift cards to someone that had stolen my card. The person even had to make 5 transactions because the bank and best buys corporate policy have checks in place to stop identity theft. But whoever was at the register just kept running the card for the maximum denomination possible! And by the way, of course they dont offer returns or support in any form even if the fraudster was caught. This is why online stores are beating you: better security, customer service and more convenience rank in my top 3 and you get beat in each category.

Staff was, as usual, super friendly and helpful. Very patient with my waffling over which ear buds to buy for my son. And they were on sale. All good.

Jack saved the day! We went in looking for specific connections for headsets and at first there was no one around to help us. Some of the employees were gathered in little groups not really showing any effort to be available. We had to go to customer service to ask for assistance. The gentleman that first helped us just pointed to the aisle where we could find the items. However we had lots of questions. Jack Saw we needed additional assistance and answered all our questions and provided great solutions. He is extremely knowledgeable and has provided great customer service!! Honestly if it wasnt for him I probably would have gave a two to three star.

Great customer service! I have the total tech support plan which includes security software for my devices.

I had excellent customer service today. Greeted at the door and guided to the area I needed. Then I was able to find help in the are and was able to find what I needed. Thank you.

I went to this store to have a sub and amp put into my car. When I picked up my car, due to poor workmanship the store had disconnected my airbags messed up the electrical wiring. This was $2316.27 in damages to my vehicle. I contacted the store and they said it was my fault. I had to pay this out of pocket and the store refused to do anything. When contacting corporate, they continuously hung up on me.I have a Best Buy credit card and will be closing the account because I will never buy from them again.

Amazing service at the audio install! Thanks for taking my car early!

Shout out and props to Sean T - Came in a little while back to buy a vacuum and he was able to answer all my questions, even despite not being a Dyson expert. Friendly and resourceful is a perfect combo for a salesperson. I of course didnt get a survey, but this man deserves a raise, and all the props that come with a perfect survey!

Amazing staff. Very helpful!

Typical best buy gotta love the convenience of the location and selection.

Sean t in the phone department was very helpful in looking up my purchase history and helping me get a new screen protector :) it looks great, thanks much!

Shoppers please beware - Ive never endured such terrible customer service as I have with this Best Buy location, as well as from corporate.We bought a brand new LG refrigerator here with a full protection plan last year. On May 10th, it stopped working and we spent three weeks reaching out to Best Buy to get someone to come repair it. They determined it was the motherboard and finally replaced this part on July 21st (2.5 months later).During this time, we had to go purchase a secondary fridge in the middle of a pandemic.Our LG is now completely covered in black mold due to sitting so long not functioning. The reps at the store said this is our fault for leaving the doors closed and that we should have known. Since the motherboard is fixed, their job is done. PLEASE DO NOT SHOP HERE. I highly recommend Lowes in town. Much better service. DO NOT SPEND YOUR MONEY HERE, PLEASE.

Bought a new Iwatch6 from them, had a screen protector put on the watch with a bumper $29 dollars.and was told it was a lifetime warranty, on the screen protector, any problems with it just bring it back and They would put a new one on at no charge, it bubbled and was starting to fall off, took it back to have a new one put on and they told me I had a contact the maker pay more money...very disappointed ! I’ve bought thousands of dollars of electronics from them, iPhones etc in just the last few years. Got two pak of gorilla glass screen protectors with built in watch case bumpers for $8.99 on Amazon.Very disappointed in Best Buy‘s handling of the situation.

Im yes, Ill take 1 of everything please.

Andre installed a remote starter for my Toyota and it is flawless. Couldnt be more happy with the service in the install. Well done!

Really Great Customer service in the TV/Electronics dept...my daughter did NOT have the same experience in the Phone dept that would be not even 1 star:(

Geek Squad is like having your own IT staff!

Above and beyond customer service! All the employees are knowledgeable, friendly, and helpful.

Clean, courteous, knowledgeable and fast. Go here.

Great service over two days with new phone activation. When I had an issue with receiving calls they helped me, even after the store closed. Really impressed with the level of service.

Has all the standard Best Buy stuff, and whenever I have been there staff have been friendly

Still a go-to place for phone accessories. Today, as expected, totally friendly staff and completely knowledgeable about what we needed. And it was in stock.

Wonderful knowledgeable, friendly, fast and very open bright and clean store.

Staff is unknowledgable, will saying anything you want to hear to buy said product. Will never support a best buy agian after this experience.

I was nervous about purchasing my sons phone from Best Buy based on previous visits a few years back. I bought it and the Geek Street coverage. When my son shattered his phone, the Geek Street team and the manager took excellent care of us. I felt like I was receiving the top of the line customer service that you rarely hear about anymore. You have renewed my faith.

Good customer service!In and out, which is always nice.

Bought a television from Nate.First rate service.

Was promised 20+ hours for seasonal work by management and the General Manager JP. I didnt get scheduled for 3 weeks until they needed me for black friday.

I would gibe 3.5 stars, if allowed. Just above average. Strangely barren on goods, especially TV displayed. Friendly staff.

Went in to get Red Dead Redemption 2, and while I couldnt find it on the shelf, an associate was quick to let me know they have the copies of hot, newly released games locked up. Friendly staff! I will definitely be back for some more tech!

Great staff, very clean. What I needed was in stock. Highly recommended

Always a good selection and knowledge employees. Store is neat and organized.

HDMI and CAT-6 Ethernet networking supplies!

Guys at the cellphone kiosk was awesome. Great customer service and easy to talk to.

Very nice and organized ! Helpful staff found my dvds I needed and a new phone

Came in today to get more info about camera systems and one of the employees by the name of josh was super helpful and very informative and the systems will definitely go back to this best buy again. Keep up the great work Josh and thank you for your patience and help

Jack at this location is so fantastic! I had Ordered online an incorrect item. Since customers are not allowed in the store, Jack came back out to my car, picked up the incorrect items, and handled everything inside to get me the right item. He was so fast, and so friendly. I highly recommend this location to everybody! Thanks Jack! You rock!

I’ve been going to this Best Buy for years and I’ve never had a bad experience. I think my only complaint would be that they don’t have as many enthusiast parts as I would like them to have, but that’s what Micro Center is for! Despite that, the customer service is great and there’s always enough staff so I can find what I need in a hurry. I also get the feeling that they typically have my best interests in mind, instead of just trying to make an extra buck off of me. It definitely helps to have a great neighborhood tech store like this, if they don’t have what I need in stock, I can always get it shipped to me!

Worst customer service yet purchased a game card for my son for Christmas on day 3 now of trying to figure out why the price of paper i bought says the download code is on the receipt yet the receipt says bestbuy would email it to me. Hr after hr on the phone with them for 3 days now and still only a 70 dollar peice of paper. The lack of customer service from big box store is tiresome now . Guess Ill have to start buying everything online these days to get anywhere.

I stopped in just before closing. I was already being helped but had 3 other team members checking on me. My TV died on me a few days prior. They had me out and loaded up with my new TV in 10 minutes.This is my go to best buy from now on.

The selection was small and the affordable items were all out of stock and I asked to order them online and they said they couldnt even do that! so, there you have it.

Nate from Geek Squad/Magnolia was very helpful in analyzing my phone calendar problem and also showing me a desk top computer replacement for my current 7 year old desk top. Much appreciated.

There was some confusion with their system when I arrived. The staff being extortionatly cognizant, there was no wait. Great exp.

I was helped by Ben and he was genuinely one of the most friendliest people I have met in a long time. I came in to purchase a new laptop and he was extremely pleasant and very knowledgeable. He made the process incredibly easy and painless for me. He was patient and willing to answer all questions I had. Thank you Ben for helping me and being absolutely wonderful!

They price match, any sale. Especially Amazon or other online retailers. However, their prices are so low, that for the last 5 items I bought at Best Buy, they average price match shaved less than $1.00 off the price. Their return policy is good, and when you opt for e-mailed receipts, they do not kill any trees! Low prices, good return policy, friendly, knowledgeable, and helpful staff. So, shop online, then go pick up stuff at Best Buy, so you can have the stuff on the same day!!

It was good, not busy but staff to help. Some out of stock but mostly available.

I had a great experience with one of the team members in the smartphone department, Alec. He went above and beyond supporting and educating me on my new phone, and answering other questions that I had about other devices and electronic experiences as we configured my new phone. Overall I appreciated everyones honesty and frankness about different phones and services.

The customer service in this store is exceptional and truly appreciated!

My son went here and got the wrong thing for his game so he came back and tolled them what happen and he got the money back (as a best buy gift card) but still now he has money for anything else in the store