I really appreciated the time that the staff gave me and my husband. A few of the members were newer but they showed confidence and enthusiasm for their jobs. Everything was clear to me and they did a good job at telling my husband and I whether something will be billed as medical or vision. The doctor was super friendly, knowledgeable, and really cared about her profession.

The doc here is EXCELLENT!! She noticed a small change in my vision that could have lead to permanent damage from a medication 💊that I was taking... not only that but she is patient with my autism spectrum kids, and also noticed a nuance that required prism lenses. Wow. She is THE best!

The worst customer service I have ever experienced. The front desk refused to release information from my past exams!After being a patient for over 10 years, I won’t be back. Too bad as I have always had a good relationship with Dr. Orvis; if only she had a honest and caring staff.

A friend recommended that I come here for my next pair of glasses since my old ones were in rough shape. The staff and doctor were friendly and professional. Very satisfied.😊

Dr Orvis takes outstanding care of her patients in a warm and personal manner. As a fellow eye care provider I hold her in the highest regard as one of the top eye doctors in the area.

This was my first time visiting Family Vision, and I was very dissatisfied with my service. The receptionists and the doctor were great; this is not regarding them. This is specifically aimed at the individual selling glasses as well as the office manager. I did not need a new pair of glasses, but my vision changed slightly and because my insurance covered it, I agreed to get a new pair. I had expressed that I was very happy with the ones that I had and was even considering just replacing the lenses on my current frames. She picked out a few pairs for me to try on, and I ended up finding some I liked and went with them. While we were doing our consultation there was an in office birthday party celebration and the lady “helping” me was very disengaged and eating cake. When I came back a week later to pick up my glasses, I was surprised to hear that I owed $200 out of pocket. It turns out my frames were way over what my insurance covered. News to me. Additionally, there were multiple upgrades to the lenses that I had never agreed to or even heard of. She didn’t go through any of those costs with me. I remember her looking at my old glasses and writing down what she assumed I wanted on the new glasses. Plain and simple, if I knew I was paying $200 out of pocket, I would never have agreed to any upgrades or frames outside of my insurance range. When I tried explaining my confusion to the lady that sold me the glasses, she kept putting the blame back on me saying that I was distracted, but I wasn’t the one eating cake. When I talked to the office manager, she was extremely rude and non-accommodating. The office manager sided with her employee, and very condescendingly explained to me how insurance works and that her employees always go through everything, and that if I return the glasses, that I will lose my benefits for the year. She never offered for me to come back in and find frames in my price range and never once apologized about anything. I have never felt more taken advantage of. I had gotten my current glasses at a different vision center and knew exactly what I was getting and what I was paying for. It is wrong to hold information from customers or explain it inaccurately just to get the most money out of them. My whole family goes there, but we will be taking our business elsewhere.

Not customer friendly.

Switched here due to new insurance. Both experiences so far have been wonderful, and I am completely satisfied with everything.

Best place around for personal service.