Not bad. Not sure how MACK parts is setup but seems to have trouble with the older models finding the correct parts. Otherwise good at putting in person vs phone person first

The hospitality and the people made me feel like I belonged there. Would recommend this shop to anyone!!!

Friendly, helpful on the phone,friendly,helpful in person. Parts on hand, intelligent answeres from everyone I talked to there. Thankful for that

I walked in to get filters and check price on a steering wheel for my Mack .There were 3 guys manning the counter I waited to be acknowledged, two of them got up and went into the back room one was on his computer and then a young lady came out of the back asked me if I had been helped, I answered no then the guy on the computer spoke up and said hed help me .I told him I was checking on a steering wheel fo my R model and got the I cant help you without a vin number while not even looking my way ..nevermind ..i will never be back

So here is my review for the truck I bought a month ago from this guys.Customer service it’s ok.Ashlea (accounting lady) she’s helped me with every question I’ve got.Chuck (sales person), he was nice to me too but who’s gonna be rude when he’s selling a 100k$ truck right?So, after I bought this truck i drove it to Chicago to get it registered there and while driving I was getting really bad shakings in my steering wheel, so I went and checked my balancing and alignment right away, and yes both were f****d up.In about 3 days I got all my paperwork ready and got on the road. Since I got loaded with my first load (reefer) I’ve been getting real weird noises and knocking in the front area of my truck while driving. So because of that I returned back in Chicago to get my truck checked, and guess what, the whole suspension was f***d, and my center bearing was gone too.Papers that confirm that you will see below. ( it wasn’t damn cheap to fix all that). ***3600$*** to fix all this.Meanwhile my friend was bought a truck from the same dealership, and after buying he took it to the shop to check it and gueees what. He needed to change his king pins from the steering axle. 😞 ***2000$***Also they’re really cheap. They’ll sell that truck with bad done recaps for the drive tires and different sizes. Like really?You will think this is it, but that’s not it. Right know my truck drives pretty smooth but sometimes I’m getting some shacking and dense vibrations. Went again to the shop and looks like I have to change on of my injectors, that’s what is causing the problem.I know it’s a used truck, and sometimes you have to fix things when buying your truck, but this truck was 100k$ with a 280k miles. For this money I wasn’t supposed to get all this issues.I don’t know if I’ll return or recommend this dealer to someone, unless you have a good mechanic to check youre truck when buying it.P. S there were also small other things that needed to get fixed, but were max 300$ to fix them.

Agree with all bad reviews!! Told me new dpf filter will be next day but took 5 days!! Charged around 10000$ and waisted my time. Changed exhaust pipe and temperature protection which dont need to change! Could say more but just want to forget about this bad service and to warn avoid this place!

Good grief! My thanks to everyone for their comments. I need my Mack worked on, but I definitely will keep going over to Des Moines to get it done. This place sounds terrible.

First Gatr the service manager was not polite the place is spotless

Worst,Rude, ever please never use this Guys they are horrible. Im begging you dont learn it the hard way just like I have.speechless!!!

I was mistreated in this place avoid it at all cost!!! Took about a week to get the truck fixed. Dont worth it!

Big Thanks to Andrew! They helped me right away, no wait time for my turbo, came in at 23:00 left next day at 15:00! Good job great service!!!🚚👍🛣

Had my part. Got in and out real quick.

These people dont know what they are doing. I went in to get a bracket fixed on my side faring. They came outside and looked at it and then claimed their system was down and they couldnt look up the part. Said they would call me when system came back up. This was 9 am. I checked back in at 11am. System still down. At 3 pm I came back inside. They were too busy to fix so I bought the parts to go to another shop. They sold me the wrong parts. So I wasted all day listening to lame excuses and b.s. to be sold the wrong parts. AVOID THESE PEOPLE. THEY DONT KNOW WHAT THEY ARE DOING

Wery good

Had what I needed.

$3000 for nothing OMGPeople stay away from them please

NO STARS IS WHAT DESERVE 😒 Called to see if I could get a check engine light diagnostic done on a Tuesday afternoon. They said they could look at it first thing Wednesday morning, Checked in Tuesday night and was told to come and check back in at 7:00 am.... At 7:00 am I was told that they were short handed and it couldnt be done until Thursday or Friday.. They Knew I had a load that needed to be delivered Thursday morning..

Purchased our first truck here (Cedar Rapids). Traveled 300 miles, from out of state and the experience was more than worth it. Sales (ask for Chuck) and finance staff was knowledgeable, courteous and overall very helpful (answered phone calls way off hours etc.). Unlike most other sellers we have encountered over our months long search, GATR listened, took care of the minuscule things/work that needed to be done on the truck and there was actually a great effort to prepare the truck for sale. Would buy here again and will recommend GATR. Dont usually review businesses but our experience here was so much better than dozens of other places, and just when we were about to give up on our search, that not writing one would be unfair. Thanks GATR/Chuck for getting us started on in our new venture.

I was very pleased with gatr this time they got my truck out when they said they would.

Great prices always have the product key need help with staff clean very friendly staff highly recommend

The best

Great place

Called in for a Thermostat change on. A Volvo D13Got in the shop with in 15 minGreat Shop Forman

I hit a deer south of Iowa City and limped in to their shop. Put a guy on it immediately. It was a simple repair but they could have made me wait. Very friendly employees.

They went above and beyond! I wouldn’t hesitate to bring my truck back here.

Overcharged, spent 45 min in a shop CHARGE $300 labor shop supplies fee and environmental fee, replace starter. Whats supplies?I I bout new starter. Whats environmental fee?Did you drained oil ?from a starter?People stay away from this place. THEY CHARGE $154 IN HOUR .IT IS BAD DESSISON TO GO THERE. BAD UNFAIR BUSSINESS

Slow, under staffed, and when promised parts would be ordered had to call four times and have them tell me they hadnt ordered them yet. Not ever able to give estimated times very well either. So three stars and thats probably being generous. If left to owner ops business only I believe they would be out of business in a short time.

Very helpful and friendly as well.

Slowest shop I have ever been to. 5 days to do a 2 hour job. Horrible communication, zero customer service, and dont care if you complain.

Very poor no communication did not cover all items on work orders

Great service, works well with customers.

Nice people, nice job

These guys went above and beyond to help me with a problem to fix another dealers mistake. It was paid work. The took my concerns seriously. I will come back.

Horrible customer service. Super slow no communication.

Friendly staff

Great shop and good people.

A great bunch of people

Great pricing on batteries.

Great service and employees

Parts & service for Mack, Volvo, & Hino.

Ok customer service

Great staff.

Because Im a truck driver thats why.

Friendly service

Very bad dealer

🤬🤬🤬👎👎👎👎