Friendly people.helpful and courteous. Clean store in a great location.

This is my first mothers day. My husband ordered a mothers ring to try to make it special. He went into the store so they would submit the order correctly. When we got the preview email, it had the names switched in incorrect spots. We called immediately so they could fix it. They called today to say it was in, and it was still incorrect. Now it will be sent back, and I wont have it for my first mothers day. Its unacceptable. I am disappointed in Kays. I used their chat system as they requested to talk to them about the situation/my concerns, and they said they cant do anything to try to make up for the mistake. Weve been customers for 14 years. They are just another company that doesnt care.

I’ve never had a bad experience at this store! Staff is always so friendly and go above and beyond for their customers!

We got a ring from another location that was poor quality, we called and spoke with the manager, Megan who fixed everything. She got us a different ring that is beautiful. June helped us pick out Christmas presents and made sure to get everything sized perfectly. They were fast and attentive! Cant wait for our rings to come in!!

Service was good, they screwed up the interest free purchase but did make it right!

Amazing experience . Derek went above and beyond with customer service he helped take off my necklace and place it back on per my request!! We will be purchasing jewelry from this gentleman and also reffer everybody to request his assistance to help you find your perfect memory jewelry!

Megan Bastian & June Sorensen, where very helpful. I went in to get a stainless steel bracelet to get sized, which is super difficult to do to a stainless steel. They did it and where super nice and great people.

This Kays is fantastic! Theyre always there to help you, the customer service is superb! They great you when you first come in. Never a bad experience! Love them! 10 outta 10 would recommend!

Stopped in to get the battery replaced in my Seiko watch before going to Target next door. Like a dummy, I waited for 45 min. as others were there before me and I had the time. The sales lady did replace the battery but I declined the offer to join the Free Battery Replacement for Life Club for $25.Fast forward 3 weeks, the replacement battery was died. I’m pretty sure she gave me someone’ else’s old battery for the $16 I paid. I wonder if anyone else in or out of the battery club has had the same results I did. I will never set foot in this store again for any reason! There is no reason this person should be employed to provide any type of customer service here or any where else. Even if your job is boring treating customers with respect is your job. Making them wait so they browse is ridiculous when you don’t have enough staff to help more than one customer at a time anyway.F.Y.I: This was way before the Covid-19 crisis.

My significant other and I picked out her engagement ring at a different Kay and was very happy with the experience. So we decided it was time to purchase my wedding band.We walked into the store and were greeted nicely by the person at the counter. From there it went down hill pretty quickly. We were in the store for about 10 minuets and I’ve never been so turned off by customer service. There was another couple in front of the wedding band case (which was more than fine since we were not in a rush). I was then directed over to the computer and was shown 6 options on a very dated computer. The designs were nothing of what was shown to us at the last Kay location.One of the two representatives started talking on the phone while looking at items in the ordering book. I asked if there were any other options than what was on the screen when the representative just shrugged. It’s hard to pick a ring hat you’re going to wear for the rest of your life when you feel like you’re being a bother.We will be going to a different Kay location in order to use our Kay Rewards points. Not thrilled with this encounter.

Fantastic customer service, wonderful staff and always a clean building.

Sarah was great. Didnt feel rushed or pushed to make a decision on a wedding band, just helped us find something that we liked. She also helped us with some wedding tips and was very friendly and provided great customer service!

They were fast and friendly😃

I found the staff to be very helpful and friendly.

Wonderful store with a wonderful staff

One of the worst experiences in my life I went into the store trying to purchase a ring for my fiancé then got ignored for 20 minutes. Then when telling them my price range they completely ignore it and go higher just so they could get more commission. Listen to your customers.

Okay, so listen here. My boyfriend bought me a necklace from here for Valentines Day. It was a great present and luckily he was smart enough to buy the extended warranty. After just under two months of wearing the necklace, the chain snapped. It wasnt too big of a deal so I had it sent off to be fixed. I received the necklace a week later and was pleased that they had it polished. Five days later, I woke up to the necklace chain snapped in the exact place it had been before. Not only am I disappointed in the quality of the work, Im irritated that it couldnt last even a full week.

In a nutshell, My husband picked a beautiful ring for me from the Kay Jewelers in Waterloo. After a year I started loosing diamonds out of it randomly. I had it fixed multiple times. I had just gotten it back a WEEK before our wedding, wore it 1 time and the SAME diamond had fallen out again! I called Waterloo and they told me to send it in and I would have it back in 3 weeks. I was given 2 options- Send it in and have no ring or get married with a broken ring. Not an ounce of sympathy that I wouldn’t have my ring for our WEDDING. I kept the ring, got married, and sent it in when it was all over. Sadly I had to explain to so many ppl why my diamond was missing. Fast forward, I have had it 12 years and it has been sent in at least 1x every 3 months. Every time I took it to Waterloo the service was HORRIBLE. Ive witnessed staff applying make up using the mirrors on the counters for CUSTOMERS use, Ive had to listen to the staff talk about personal stories and having to wait for them to finish their stories before they even acknowledge me standing there, I have nothing but rude comments made to me that “its my fault and lack of responsibility” that my ring keeps breaking. Horrible.I happen to be in Cedar Falls one day and stopped by the Kays there. It was a WHOLE NEW WORLD! They listened to my stories, and solved my problem without hesitation. They took their time helping me figure out what my options were and truly cared. I will NEVER go back to the Waterloo Kays! I am so GRATEFUL for the staff in Cedar falls they are AMAZING! Keep it up ladies!

Less than impressed with the cedar falls location! The employees do not know how to answer questions they will not call us when we have jewelry repaired. All in all wouldnt recommend them to anyone

Always friendly and very helpful. This store hands down is 100x times better than the Waterloo store in the mall!!!

Every time I come in this store I have to wait an incredible amount of time. Whether it’s a check and cleaning or purchase. Don’t come here unless you have a long time to wait. It’s ridiculous! Do yourself a favor and pick another jeweler. I have had nothing but problems.

We went in to get a Citizen Satellite Eco Drive watch for me and some pearls for my wife for an upcoming cruise. Great staff, great selection, and great experience.All of our jewellery comes from Kay.

I always get treated with respect when I shop here. Bec and staff are the greatest and I would never shop anywhere else when it comes to jewelry.

Always professional and helpful!

Ordered a new wedding band to replace my original that has broken now four times. After 100 days of waiting to get ring in, I was told there wasnt a ring on order because of issues. Poor customer service, workers have no clue how to answer questions and poor quality on jewelry!

Great service!

I visited this store to purchase a new ring for my wife. None of the staff acknowledged me for the 10+ mins I stood in store waiting to be helped even upon entry. After not being assisted I decided to leave and take my business elsewhere.

Always plesant, and great help during my jewelry checks.

Tell the staff not to be so judgemental about looks.You dont know me..Was having a bad week, busy..., death in family, looks,- disheveled..Found out what it was like to be judged by appearanceIf i were going to buy jewelry from a retailer, this wont be the one.Cheers anyway

Weve had no issues with this location. We have always worked with Becky and will continue to do so!

Im not sure what all negative hype is about, Ive had all positive experiences at the Cedar Falls location!

Great service.

Always a pleasure