The service team at Volkswagen of Palm Springs is great! I’ve brought my vehicle in for routine maintenance twice and they are professional and courteous. The online service appointment process is very easy and the agents are conscientious of my time when I arrive. Overall, a great experience!

This was an emergency visit. My error code was EPC engine power control. I was losing power and the car was stiffening. I needed to back in Los Angeles, and these folks took my car even they were booked three weeks and turned back to me that day. Thank you!

The fuel pump was leaking and needed to be replaced. Allen called when his supplier didn’t have the fuel pump. Allen kept me updated as the searched for a very hard part. He actually got the part much faster than expected. The repair was done right and fast. Absolutely great service!

The work that was done was good, I mean it was just my first oil change, but they checked out the whole car as well. It did take a long time for service, however they shuttled me home so I could wait there, which was great. The only issue I had was in the afternoon when I call to get an update, I was put on hold for quite some time and then disconnected. They had mentioned they are short staffed and I hope they get enough staff to be able to attend to phone calls and such. Everyone was professional and nice.

Had feeling battery was awry...they took me as a walk in....checked the battery...and replaced it (2 cells bad)...all within an hour or so. GREAT service....and also did a general check of the car and noticed I need tires. The usual great service.

They are very detailed and take their time making sure that the repair is done properly and they treat you as a customer not just a number, and through all the work the cost was very reasonable

Manny is a real asset to Volkswagen. He was knowledgeable, courteous and a great representative of the company. We have tried other VW dealerships for service and your service department was by far the best. Thank you.

I’ve had my car serviced here for 4 years. The service this time was noticeably different. Not as good. No one greeted me when I arrived. The car was not ready when I was told it would be. I showed up at the designated time, after calling to confirm and still had to wait 30 minutes. I was offered a car wash with the service. When the car was finally ready, I was asked if I wanted the car washed.. that it would be another 30 minutes. I travel to PS (from LA) for exceptional VW service. If my next experience is like this one, I’ll most likely be taking my automotive needs to a different dealership.

This Volkswagen dealership is the best! Clean, friendly, prices good and the staff is wonderful. Drive 40 min to get there. Worth every minute.

Had a factory recall for airbag replacement. The team here was friendly, fast and efficient. Performed the service in less time than promised and, while I waited, checked in with me to keep me up to date three times during the hour and fifteen minutes it took. Overall a very happy client experience.

Overall good experience they took great care of my car but I had a problem with having to come back 4 days in a row. First came in to have my car looked at. No problem there so they ordered a part for it and I can come back the next day to have it installed. 2nd day I come in drop my car off come back and my car was never touched saying the tech never was able to get to it when I brought it in first thing in the morning and picked it up at the end of the day for like 9 hours it couldn’t be looked at. I come in to have it installed on the 3rd day finally they look at it but turns out that part was the wrong part. 4th day I come in to have the correct part installed and they finally install it fixing what needed to be fixed. After 4 days a simple connector that should’ve taken at least 2 days. I’m not mad or angry I’m just disappointed. They treated me very well after said they would fill up my gas tank and wash it, but they never did. I might try a different VW dealer in the future

Kim was amazing. The service techs pointed out issues I was not aware of. Excellent service

All I can say it’s like the best place I had my maintenance done on my 2020 VW Jetta checking in was great I got a ride home and then they picked me up as well excellent service

Polite...on time...able.to use coupons...very happy with service dept.

My 20K service was up and I reached out to my Service Consultant just to find out he is no longer there. However, I knew another Service Consultant- Allen who has seen me regularly coming for service. He assisted me and I was taken care better than before by Allen. He is very professional and attentive. During my wait, he kept me updated the whole time on my vehicle status. He answered every question and concern that I had. Thank you, Allen!

Friendly, competent staff. Great customer service especially Allan & Manny.

I brought my vehicle in because my tires, which I believe was installed by you guys before I purchased my vehicle. One day one of my tires was low on air so I stopped at America’s Tire to get it filled. Their service technician informed me that three of my tires were installed, by you guys, inside out. So I brought my vehicle in so that you guys could install them correctly as they were designed to be installed. Now, with this in mind why wouldn’t your service technicians balance the wheels at that time? Instead, I find this out by driving on the freeway and when I hit 72 mph the steering wheel vibrated horribly, so now I have to bring it back again. Big waste of time. What’s even more strange, is now they tell me there is a nail in my tire, that cannot be repaired, coincidence or are you now trying to sell me new tires.

Customer service was amazing. Super friendly, very professional. Definitely my go to dealership and parts and service shop!

Unfortunately, this dealership is the closest to my home but I would rather go to any other VW dealership. I used work near Ontario VW and their service department is fantastic. Palm Springs VW, on the other hand, really comes up short. To start, I made an appointment for 7am and was there at 7am. To my disappointment, the door was still locked and the lights off. After waiting 15 minutes I decided to drop my key in the night drop box because I needed to get to work to start my job on time. Fortunately, I had a ride and didnt need my car back quickly.The services that I needed I knew should easily be completed by the end of the day (e.g. oil change, air filter change, 80,000 mile standard checks) so I expected to hear from the dealership later in the day. I waited until 3pm before I called to check on the status of the service and when I called I got directed immediately to voicemail. I hung up and called right back and luckily got a person to answer the phone. I asked the agent about the status of my car and they stated that it was finished and the manager was currently signing off on the paper work. They said that I could head to the dealership to pick up my car anytime within the next 30 mins.I arrived at the dealership about 2 hours later, near the end of the day, and to my surprise when I walked in and asked to pick up my car, the agent stated that the paperwork hadnt been signed off by the manager yet. This was annoying since two hours earlier the agent said the manager was currently reviewing and signing off. So, I had to wait for the paperwork to be finished before I could check out.No one from the service department spoke to me about the services provided or reviewed anything. This is usually a standard step that I have experienced at other VW dealerships and so was my expectation. There were a couple of outstanding recalls that needed addressed but there was no mention about whether they actually were addressed. I asked and the agent working the check-out counter said everything was done without going into detail. Those services appeared on the receipt so I took that as the truth but it would have been nice to have someone explain everything.Overall, my experience with this dealerships service department has been abysmal and was nothing short of very disappointing this time.

Made an appointment for a standard oil change and inspection, was told that they were running behind and that the approximate time would be 2 hours... they did offer to have me shuttled but was declined. Was told they would call after when my vehicle was ready, after 3 1/2 hours i returned assuming the vehicle was ready. I was told it had finished 30 minutes prior. I received no phone call and was told they may have accidentally dialed it wrong, i let the desk associate know that in any aspect a 3 1/2 hour long oil change is not acceptable..desk agent did reduce price in the service but in no way makes up for that wait. I would weigh service location options if this does not improve..After previously posting in regards to my experience, there has been no contact or attempt to make my experience right. Have made multiple attempts to contact Cesar the service director and have not been provided any customer service. From emails to voicemails, they simply do not care or acknowledge their customers. I will not be returning for any service at this location and will look to take my business elsewhere. Completely disappointed, not what i was expecting from a dealership of this standard..

I purchased tires for my VW direct from VW of Palm Springs rather than a tire store due to competitive pricing and having factory certified technicians working on my car. My car was purchased from another dealership, but it will now be serviced at VW of Palm Springs. This is the only dealership willing to help me locate a brake controller plug installed under the dash as part of the tow package. Allen, the service advisor agreed to help with this, no problem at all whereas the dealer I purchased from seemed to think I was speaking a foreign language despite just asking for explanation of a factory feature of the car. Once in the shop, Allen showed us exactly where the plug was, which will make it very easy to equip the car for towing. VW of Palm Springs has knowledgeable employees who care that the customer is happy. I had previously had a different VW serviced at VW of Palm Springs several years ago and was happy then as well. I recommend the service department at VW of Palm Springs. Thank you.

Manny was great. Solved problems and issues. Very nice to do business with

Good spot with good deals easy buying process

Extremely attentive assistance and worked quickly to get me my vehicle back. Shuttle driver was quick and very nice!

Very professional service. They diagnose the problem immediately.

The service technician was very knowledgeable, engaging, pleasant and reassuring the timeline of when my car would be finished.

Unplugged my dashcam against my wishes. Sold the car to CarMax the same day.

Nice clean dealership. Easy to make an appointment and they were able to get the car finished well-within the time frame. Very happy.

Purchased VW here and although we like the car, the service department level of service is at times not great. Greeted by Service Directors Manny and Kim in the past and they are fine. However, we usually get Allen who never greets you and makes you wait sometimes for 20 minutes before acknowledging you to get work done. He has the least level of service among the three there. Just purchased another car recently and chose not to purchase another VW due to level of service -since we mostly end up with Allen. Of course, its their loss.

It took two and one half hours to change my oil with my scheduled appointment and the reason they gave me was they were washing my car. My car was not washed like they said and there was greasy hand prints on the hood, drivers door and the inside of the drivers door. The car was not washed and never got wet.

Great experience. Friendly competent people. Great bright waiting area with good Wifi.

Manny helped me out and exceeded my expectations!! One of the best service reps I’ve ever dealt with!!

Even though I made an appointment, they still took 1.5 hours to change the oil and rotate my tire. Worse part was my car was the first one there and it still took that long.

They are always so helpful, nice, and accommodating. They really are the best!

Had a appointment at 11 am set by Manny to replace two parts they ordered. Around 1pm I called because i needed to find out what time my car would be done. I spoke to Alan and he told me they would get to my car when they can fit it in the schedule, So i said so having an appointment doesn’t matter? And his response was mhm . We called to speak to Ed the manager because Cesar the service manager was off today according to the lady that answered the phone . I thought it was weird that Ed kept saying he was going to speak to Cesar ( how if he was off? )!. Anyway Ed said he would call us back after finding out what was going on. We let an hour and a half go by and called back to see what was going on . He said Cesar was supposed to call us, but how if he wasn’t working? So around 3 something i call service myself because once again Ed promised to call back and he didn’t. Alan tells us that the car was getting the horn changed and that the second part that was ordered was wrong and says they still need to scan it because day before engine light was flashing. So it took 5 long hours for them to change a horn . We told them we would just go get the car instead. We get there and Alan is obviously upset that we spoke to the manager about our early experience with calling on time line about car. They supposedly washed it but looks like they just sprayed with a hose and wiped dirt around . Since we bought the car the experience has been horrible. Good luck to the next fool who dares by there car here. I could say so much more but I wouldn’t waste any more time at Palm Springs Volkswagen. Shame on you.

Service Manager Cesar was most helpful

Needed a new key. Was way too expensive. Had to pay for the key and to link it to car. Corporate greed!!!

Great service and awesome staff !

Dropped off, went to breakfast and oil change and wash done in under 90 minutes. Great professional and courteous service.

I took my Atlas to the dealership for a recall repair. The paperwork from corporate said the repair should take 4-5 hours; it took 7.

Fixed my ac in a timely manner...works great

Replace a broken taillight cover. Good job

Great experience, friendly staff!

Allen really attentive and helpful as always.

Great team

Very friendly and helpful .pleasant experience.

Fixed same day!

Three times in a row I asked for early morning service