We were looking for a new Subaru forester and the only one available was at Palm Springs Subaru. Its a long drive but it was worth it.Walter, our salesman, was low key and very helpful during and after we were home.When we got there an Outback caught our attention, especially the power seats, heated and ventilated, were as comfortable as our Cadillac.There was not a high pressure closer, instead the financial guy was also low key and had excellent financial adviceWe recieved much more for our trade in than I expected.A positive experience all around! 😎

Had a bad issue with my car turn into a pleasant experience. Not often do you hear those words drop from someones mouth, yet here I am.Engine in my WRX started clicking/knocking went in to see if it was a power train issue. Sure enough thats exactly what it was, engine blew a bearing. Don helped me out with great service, car was expected to be out for 7 to 10 days. Don responded quickly and gave me updates throughout the week to let me know how it was going along. If i lived closer this is definitely the location I would go. Thanks Don and Palm Springs subaru crew. Oh and the Forrester Sport loaner car was pretty cool.

I needed my front license plate attached. They were great - put it on right away for free!!!

I just purchased a used Subaru Outback from Subaru, Palm Springs. It was my first car purchase and it could not have gone better! Keith was AMAZING. He was an experienced car salesman but not pushy or unethical like some car salesman Ive dealt with in the past. No matter how many questions I asked, he answered all very well. It didnt even feel like I was buying a car it was that pleasant and laid back an experience. Usually the finance office is where the extra hidden fees are added but not here! Steve from the finance office explained everything very well and nothing additional was added on top of the initial price I agreed on. If you are looking to purchase a Subaru I insist you come to this location.

The service department, including Donald, Stacey, and mechanics involved tried to get thousands of dollars for completely unnecessary work by telling my neighbor and friend, an elderly lady, that her 2016 Forester needed a new drive belt and control arms. I looked over the work order, then inspected the car my self and was astonished to find a perfect, ZERO cracked drive belt. They said it was dried and cracked.Furthermore, they recommended new control arms at $1,250 on a gently driven 4 year old Subaru where a single side just needed a $30 bushing.This is common practice, not an isolated incident, so learn about your vehicle people!Stealership is the perfect word for PS Subaru service department and how they tried to take advantage of someone who would not know better. Upon discussing this with the Service Manager Stacey via email and showing her the pictures of the belt, she was unwilling to relent to the obvious deception to try to swindle an old lady. She just suggested bringing the car back in for re-inspection. No shame, no honesty.

On a long road trip and was having problems with the engine oil light. Don Patterson was terrific in the service department. Even though the mechanics were at lunch, he found somebody to take care of my problem and get me back on the road quickly. Big thumbs up!

Service department not so good.Mechanic left two big greasy palm palm prints on my side panel.Sold us tires at a good price but then under- inflated the tires so low air light was on.Good sales department.

Today we took our car in first thing in the morning because our splash guard was loose and banging on the ground as we drove along. They checked the suspension, secured the part that remained, and adjusted the tire pressure. Took about an hour and they charged us nothing. Great service!

Super happy w the all the work by the dealership and body shop, EXCEPTIONAL customer service (Sara) and communication between dealership and myself for the new trunk, wing, Cobb exhaust and F1 brake light that was installed on my daughters car!

I love my Subaru and I love Palm Springs Subaru.I bought my 2014 Forester Limited in late 2013 from them after my salesperson [no longer there] did an exhaustive search for the color and equipment I wanted. After weeks and weeks of searching a lucky break - a nearby dealer swapped vehicles and got my Forester here.PS Subaru has been servicing my Forester since - Mike and Sarah in the service department have stepped up almost any time I needed anything. Even when a mysterious rattle started in the roof, we went through a half-dozen visits to finally track down the culprit - a clearance issue with the sunroof and a support bracket.This is not my first Scooby and will not be the last...!

These people say theyre going to do something and then dont do it. these lazy sales people claimthey want to earn your business, but all they really want to do is earn that commission with the least amount of effort.

Great cars and great service. See Alan for sales - hes not pushy double-talk like some car guys can be. Mike abd Sarahin service are awesome...! Work your deals on a great car - whether the Forester or Crosstrek or Ascent or Outback or Impreza....

They helped us while we were on our mini vacation..

Promised a *special* price if I emailed. Well that didnt happen.

Palm Springs Subaru is a great dealership, and Roberto is an amazing member of their sales team.Ive been looking for a used Subaru for some time, and Roberto gave me the same care and attention that youd expect when buying a new car. On top of that he was honest, kind, and not overly aggressive. While I ultimately did not end up buying the car in question, Roberto was the highlight of my car buying journey.

Best and non pressure people Ive met. Definitely a winner. Clean

Had two bad experiences, check theyre work, I will never go to them again.

Do not trust these guys. I drove to this dealership from Los Angeles to buy a used car they had advertised. The salesman had promised the car had just received 60k service and car was in immaculate condition with no real issues other than a dent in the hood that was pulled out. The car looked good and drove good but when I went under the car things got interesting. The car had numerous loose body panels from accidents. The oil filter was from carquest even though they claimed to have serviced it at the dealership. Lastly the engine was leaking oil. All of these items hadnt disclosed to us even though it must have been noticed. The salesman made no effort to fix the situation even though he was clearly embarrassed that I caught it. It was a waste of a whole day and gas etc spent trying to buy a missrepresented car.

One of the better car buying experiences I have had. Seek out Gilbert to assist you getting into a new Subaru. He was straight-forward, thorough, and most importantly, willing to work with me so I was comfortable with my financing options. Cant recommend enough and will return for my next car purchase.

Scaba its a wonderful, truthful and honest salesman..... Will be definitely recommend him with all my family and friends, excellent experience from start to finish... .

They have improved 100% their sales department. Service is still more expensive than the nearest competitors. Ive just got a brand new 2021 Subaru Crosstrek Sport 2.5L and am really happy with it

It’s been 6 months and I still have not received my extended warranty check that they supposedly sent out 1 month ago. Stay away from this dealership if you hope to be taken care of after the deal is done. Not to mention I paid almost 4,000 for the extended warranty and was told it cost the dealership around 1,000. They made a 3,000 dollar profit off me and still can not refund the check in a timely manner. Stay away and don’t deal with this dealership whatsoever. I contacted the GM multiple times regarding this manner and it still has not been resolved. It tells you a lot about a dealership if the GM can not fix the issue or is willing to fix the issue.

Looking for new car and they have a huge supply to look at and test drive right now. John, the sales guy was very knowledgeable.

Got my car out the door in just less than an hour! Thank you Gilbert!

Dewalt was very knowledgeable of the product and didnt hard sell.

This place has my Subaru business for life. Even though I live in LA, I’d rather drive 100 miles to deal with an honest dealership, than use the LA car guy network in LA.

Huge supply of cars on the lot and friendly sales man. Test drove a Crosstrek. Great car.

If you need a car talk to Adrian! Hes not pushy and he will get you into the car you want. Very professional establishment all the way up to Larry the G.M. This staff is amazing.

Well most of the cars that I like the colors outside the stitches in the sits where 🍊 I do not like the convination of colors.

The car is great, and the sales experience was good. But be careful once you go back in the financing or if you are just going over any upgrades. The finance manager, Julian lied to us about our interest rate, and about an added warranty (You will get a full refund if you dont use it within the first 6 months)! I feel like I was dealing with a fly-by-night used car dealership in some shady area of Chicago. We called and sent emails, but heard from no one!! READ ALL THE FINE PRINT!!!!!! Now, we are working with Subaru USA to try to fix things! My advice to you, buy a Toyota!

Excellent customer service, friendly staff, we were in and out. Thanks.

Bought our first Subaru here, no games great price that no one else could beat. Made the process easy. I would recommend to a friend

Great staff and managment

This is the 2nd Subie we got. First buy was a WRX sti we got *JAVIER* the salesman he was not pushy at all nice and polite. We went to finance was julian not honest told us the extended warranty will cover 3 clutches big lie ...but thanks to *LARRY* he fix it! So we decided to do business again we got the crosstrek sport that I love it😍 this time was a much Better experience *ROBERTO* was friendly knowledgeable professional and also *STEVE* the Fiance guy he was straight forward and honest as he can be and patience. Thank you guys for being AWESOME!!

Excellent customer service and very informative about their vehicles.

I get that you are the only Subaru dealership in The Valley but maybe extending some common courtesy and just looking at a vehicle without charging them a $140 would be nice! To be clear the item needed to be look at was the oil dipstick!!!! With this kind of service I dont know if Ill buy another one ever again!

We purchased our first Subaru from this dealership today. Big thank you to Alan, he was great to work with which went a long way in us deciding to purchase the vehicle from here. He was attentive, worked within our budget, and didnt make us feel like a transaction.We will be referring this dealership, and we intend to return when its time to update my husbands daily driver. If you want to be treated like a person, we recommend buying here!

Excellent service, we got there after 3pm with a busted A/C, 114° hot summer afternoon, mechanics were going home but Sarah H. At the front counter made sure she kept her best mechanic behind to make sure they took care of me and my family. Within two hours we were back on the road on our way to Virginia. I thought for sure we would waste at least a day in Palm Springs waiting for our car.Thank you Subaru!Thank you Sarah!

Absolutely love our new Subie! Bought our first Subaru with Berry at Palm Springs Subaru. They had the exact car we wanted and we drove long distance to buy from them. Was in and out of the sales lot in the amount of time it took to have a nice dinner. Only had a limited amount of time to take off from work to make the purchase. Berry and Bill went out of their way to make the process go smoothly. Between Bill, that put together the paperwork, and salesman Berry we had an an enjoyable experience and the two of them made the process enjoyable. I would trust to buy from them again any day and highly recommend them to anyone that appreciates professional and friendly service.

My request was unusual: I wanted to see a 2020 Outback, but made it clear I could not buy. I live in Japan and am here visiting my folks. When the 2020 model is released in Japan, I’ll buy there. Even though I made this all clear from the start, Adrian, a real sales professional, found a car for me to see, took time to explain key features, and answered my questions. If I DID live here, he would have my business in a heartbeat.

Great service! Great prices! Dropped off my car and went to work. Came back and it was ready to go.

Totally inept, dysfunctional service department. Failed to inspect car, then informed me I was checked in with no sign off. Told me one and a half hours. Two hours later they had gotten everyone else and I was still sitting in the waiting area. Headed for the service desk: car still outside their door, my keys on top of paperwork on desk. I forgot to tell you you would be charged so did not put it through. Next day: Ive gotten badgered with messages and emails to reschedule because I failed to show up for my appointment.

We recently purchased a 2019 Subaru Legacy. It is really nice and presentable. Comfortable, safe, highly rated and elegant all around. Mr. Jackson got us into this sedan and hes our recommendation to speak with when youre in the market or a vehicle. There was no pressure to buy, financing dept. and management were all splendid and it just didnt feel like your typically dreaded car purchase which was refreshing. Two thumbs up!

Very professional staff, kinda scary (stepford wives scary). they go out of their way to make sure all is well. they did a stellar job on serving my car, in a very efficient few hours. they provided shuttle service to and from. honestly, i wouldnt take my car elsewhere

Best place in the desert to get Subaru parts

Fast services. Professional and indoor outdoor comfortable waiting areaOnce youre there you wont go anywhere.

So, this was a 1 star review because i would not get an answer or a call back even after days of emails and multiple msgs... after about 15 minutes of the review, I got an email with the info I needed, so 5 stars for that Prompt response, its a shame It had to be this way. Sorry if I got anybody in trouble.

Okhappy

Id been looking at buying my first car and Walter was so nice and polite. He helped my family and me with getting a used car. I was scared that wed be there long but it was about 20 minutes including the test drive. Walter was the best and most attentive employee during my car searching journey.

Came in for some parts for my wrx got attended by Tim in the parts department, I can’t remember the last time I was treated so well with customer service very respectful. I feel he deserves a promotion !

I scheduled a service appointment through the Subaru app. No wait for a service advisor and the car got right in. I waited at dealership. Comfortable waiting area. Car was done in a reasonable amount of time.

No pressure the sales force is very nice and makeyou feel very comfortable.This is the place to purchase a new or used vehicle.Thanks,Nikki

Great experience, at P S Subaru answered all my questions, they were helpful. I was the first one in the door, and your front desk lady was working her but off trying to get me in right away. And thank you.Cant wait for more vehicles to be on the lot.Thinking of trading mine 2015 for 2018. And of course good dealsThank you

The best. Nice people and great service, whether car is old or new. The staff is very helpful. Theres a comfortable waiting area, recently renovated, with free coffee and water. Shuttle service. And great Subaru cars.

Awesome dealership! The staff is great as is the service. Purchased my wifes Forester there and get my 2013 WRX serviced there. Nice waiting area with coffee and cold bottled water and snacks if your lucky. Highly recommend this place to anyone looking to become part of the SUBARU Family. Great cars!

Customer Service, kindness, attention to detail and ease of conversation, added plus is quickly built trust as well as patience and efficiencies. I drove from San Diego to Palm Springs for the car I decided to purchase. All done over the phone and text messages with BERRY TURLEY. Amazing man, talk about going the EXTRA MILE! It didnt stop there. I had the pleasure of meeting BILL REYNOLDS in finance. Who would have thought the finance department and agreements wold be so enjoyable? Pretty sure I made some good friends in Palm Springs! I am so thrilled with the kindness, attention to detail and patience received from both Berry and Bill. I am actually considering driving to Palm Springs for car service! :)

This service department sucks. Brand new car needing service and cant get a person to answer the phone in that department. The people who work here are into the why are you bothering me I am doing you a favor by helping you with your 30k $ car.Come on Subaru you can do better!! 10 calls all going to voice mail, ordering parts that you never hear back about..Thanks for punishing me for wanting to service my Subaru at a Subaru dealer

Wow! Super impressed with the service I received yesterday! My check engine light came on, Juan Flores and Stacey Woodman fit me into the busy schedule quickly and went out of their way to loan me a car so I could run some errands. The service department completed the inspection, fixed the problem, and washed my car too!! It cost about 1/3 of what I was expecting to pay. My service experience couldnt have been any better!! Thank you!

Went in for my first oil change and the service was quick and on point. I had a few questions and the whole staff were really helpful answering them. It was kinda exiting to see everyone there taking part of the conversation. Can’t wait for my next oil change. Lol.

We highly suggest PSS. This was the second Subaru dealership we stopped at and chose to drive the extra hour and a half to PS because their prices couldnt be beat online. We worked with Alan and he was very professional, answered any and all questions we had, and did everything he could to make sure we were getting the best deal on the Subaru we wanted. We wanted some add-ons and they were able to schedule us at a convenient time for us and were professional when we returned for that as well. Could not be happier with our experience and our new vehicle.

They dont answer the phone or return voicemails...EVER!! Been a problem there for years!

Nobody answers the phone there, they cannot be bothered. I is mind-blowing how a business can sit on such a high horse. No, I do not want to wait for you to call me back! I also dont want email you. Bye.p.s: Apparently I am not the only one who is tired of this attitude...Another SUBARU dealer answered the phone just fine, and thats where I will go now!

This place is a JOKE. They’ll promise you the car & then tell you that you need a higher down payment, or a co-signer, even with EXCELLENT credit. They’ll run you around in circles promissing the car is yours without getting their info in order. They pressure you hard core & won’t let you leave the building, promising the car is for sure yours if you get that extra $1000, or 2 or 3. They’ll even pressure you to call relatives & friends for extra money because they insist the more money down, the more certain the car is yours, even when you’ve expressed that you are not comfortable with doing that. Also, if you’re in the service industry, do not even try with these guys. They don’t think tips are a valid proof of income. Even with bank records of cash deposits! Don’t shop at Subaru of Palm Springs. You’re better off taking your time & money elsewhere.

I wanted to thank Gilbert with Palm Springs Subaru for his efficient service, honestly and delivery of my vehicle to my home in 3 days from the time I called. They had an advertised vehicle I wanted delivered to my home, for a great price for the budget we had in mind. We were BMW owners previously and the service this dealer provided us over the Orange County based BMW dealer was far better than we had expected. We will continue to work with this dealer and it gives us yet another reason to visit Palm Springs!ThanksJason SpatesTruck Lenders USA

Waited 2 weeks for a car that still wasnt finished or cleaned, didnt drive safely, had to take 2 days off work to sort everything out, & the paperwork wasnt filled out properly on their end so my bank kept calling me trying to get the dealership to resubmit lien holder info.Was not treated professionally & returned the car after after 3 days.

I have purchased two vehicles from Palm Springs Subaru. They are my go-to dealership and I live in Orange County. The GM Bill is a deal maker and a straight shooter. John and Allen in sales are tremendous and professional. I dont plan on buying a car at any other dealership. I am sure a lot of people read these reviews and believe the rater somehow works at the dealership or has some financial incentive. This is not the case as I rarely write reviews, but I think its important for readers to know how great Palm Springs Subaru is at working deals, having great inventory and offering great service. I have purchased over 20 cars in my life (yes, I have a problem) and I have NEVER worked with a dealership that is as great as Palm Springs Subaru. If youre looking for a new or used vehicle, look no further.

After buying my Subaru from here... all was well until the somehow misplaced my title or sent it to the wrong address (after I gave the the correct address at the time of the sale) and this went on for about a year almost.... highly disappointed, not what Id expect from a Subaru dealership.Staff was fine, facilities were clean, service was good....but the after care deal... not a fan.

Great experience, great price and awesome salesman! Thank you so much Roberto for helping me through the buying process!! The wife loves the van !!

Best service on an emergency stop on a road trip. Friendly, helpful, kind & nicest staff anywhere, they went above and beyond to get us back on our way! Cant say enough about how great they are.

I got my fix for radio yesterday. So happy the crew is honest as I left my coin purse in car. TY PS Subrau, you never disappoint me and I have coffee as I wait.

Mr. Novak, the Salesman, was very helpful.

Cant complain. After all, its a car dealership service center. Friendly employees and very helpful. 2 TVS and none were on and considering I was there for just over 4 hours, it would have been nice. Plenty of coffee and bottled water...

Love everyone working here! We’ve bought 2 Subaru’s from them in summer! Sales guy was super nice, super honest, gave us a good deal on our car and explained everything on the contract, unlike the guys at Unicars Honda, they lied to us and the only way to get out of the contract was getting another car, went to PSS and they made everything easy! Sales guy even came on his day off to come help me finish the deal, even when I was off work late! Guys at parts department are also super cool and parts are reasonably priced, most dealerships are scams and have a lot of people just trying to get commission but these guys were super helpful, our 3rd Subaru is definitely going to be purchased here! Thank guys for the Wrx and the Sti,

Went in for an airbag recall and they had out in under 40 minutes, great service.

Ill just start by saying that buying a new car from Palm Springs Subaru was an unbelievably pleasant experience. It could not have gone better. My salesman, Gilbert, was straight up and never played any games.I just recently purchased a new car from Palm Springs Subaru. Palm Springs Subaru is over 2 hours drive from my home. I sent an email through their website asking for a price quote on a WRX. Gilbert quickly responded to my email with a great price. I told him that I was interested and continued contacting the many Subaru dealers in SoCal looking for a price. I got prices from a few dealers closer to my home, but none as good as Palm Springs. I called Gilbert a couple days later on a Friday afternoon and told him that I wanted the car. I asked him to send me the final numbers before I made the long drive down there which he did. I know he was very busy but didnt leave work that night until he sent me the requested information. I told him that I would be there first thing in the morning.I showed up first thing in the morning, met Gilbert and asked if I could drive the car. After a quick drive we went in to finish the paperwork which was quick and painless. After Gilbert got me all set up he sent me in to LouLou in financing to finish everything and she was also great.I was at the dealership for less than 90 minutes before I started my drive home in my new car. So happy with these guys. I wouldnt hesitate to make the long drive to Palm Springs to buy a car there in the future. It was totally worth the drive. You dont have to deal with other dealers. Gilbert gave great customer service with all my requests through phone and email. A pleasure to buy from.

Good, clear explanations and prompt service, complemented by warm friendly staff.

While I did not purchase my Crosstrek at Palm Springs Subaru, I have serviced it there for all purposes afterward. The staff are friendly, helpful, and knowledgeable. The facility is clean, welcoming, and comfortable. The service is quick, without error, and easy to schedule. I really look forward to my oil changes and mileage check-ups because I know the experience I have will be so predictably wonderful.Additionally, I really liked their set-up for the Subaru Loves Pets promotion in October. I was able to get my dog a Pawstrek toy to match my car!

Always great service thanks to Sara Hagman. In and out on time. Service completed. Love Palm Springs Subaru .

Ask for steven or walter. They took care of my wife and i. Great pricing and service! We drove all the way from orange county to this location because they quoted me with the best price for the new ascent. Came in, 2 hours later, left with our car. No run around or non sense. What they communicated over text and email was what they promised and delivered. My wife is really happy and surprised how fast and smooth the transaction was.

Very nice staff excellent customer service!

I personally like the Subarus. The salesman was prettiest and friendly just couldnt find a vehicle that really would work for me.

I went to this dealership not expecting to leave with my WRX. They ended up giving me the most out of my trade in and a great deal. I had a strict timeline and they met it with great attention. I extremely recommend the dealer Alan Hubert he does everything he can to help you out.

So there I was on a roughly 1600 mile road trip down, across and then back up California. I had new tires put on the car four months before, a full rainex coating a month before in case of bad weather and an oil change two weeks ahead. I was not expecting trouble but trouble came in the evening, the day before Christmas Eve. Subaru Palm Springs opened early the day after Christmas. Although they had a heavy schedule, they found a way to fit a ball bearing failure in a wheel hub repair into their plan. I am very grateful as I had to travel to San Diego for a family emergency as soon as possible. They were informative, accommodating and I would recommend them without reservation.

This team Subaru are so helpful and make you feel like family

I’ve had my vehicle in for service since Nov. 25 2017. The service department is the worst. Not only do they not call me back they don’t answer calls. They had made this experience so horrible. I still till this day HAVE NOT HEARD BACK AND THEY STILL HAVE MY CAR. I’ve spoke with the Subaru “online chat” and still nothing. Everyone “will get back to me” and I still have not heard anything. I will never have anyone come here and this will be my last. So horrible. And I’m sure after all this they will still keep giving bad service and they might end up just keeping my car since well they still haven’t calllles me back. THANKS A WHOLE LOT SUBARU. It’s not like I can go down there THEY HAVE MY CAR!!!

Very caring sales team but totally unorganized. We spent about 5 hours trying to buy a car that was already sold! I was signing the papers when they came in told us it was not available. No offer to make me a deal on something else just returned the keys to my trade in and hustled me out the door. Alan is a nice guy but someone needs to get their act together there.

Great customer service. I know the job will always be done correctly. I feel very well taken care of at Palm Springs Subaru.

Big thanks to Mike and Sarah! They keep my 2015 outback running great! This dealership has met and exceeded all of my expectations!! Long story short they found window issues and replaced both front windows. which had me wondering if i would have to apply window tint as i already had. Mike called and said the outback was ready for pick up, i then head down ready to ask about my windows figuring it to just be my responsibility. I arrived and the window glass had been replaced and the windows retinted at no extra cost to me! Very big thank you to Mike and Sarah for working as a team to provide awesome service!

Friendly and generous

We took the subie in for a safety recall for an air bag module. It took about 2 and a half hours. Rather than waiting there for the whole time, they suggested a diner for breakfast and had someone drop us off and pick us up. The food was good and when we got back to the dealership, we waited in a sitting area and had coffee, cold water and watched tv. When we were done they told us they did a multi point inspection which was nice and even washed our car. A little vacuuming or dusting out the floor mats would have been nice but they still went above and beyond in our opinions. Thank you for treating us so well.

Great Dealership. Excellent service department. Our Outback is two years old, always dealer serviced and we trust them to take good care of our car. So far, totally worry free, Subaru lives up to its steller reutation.

I have purchased my last two cars here. The sales people are ok, had a very strange experience with the last one but the quality of the vehicles and the service department (Sara is awesome)are why I came back.

Great value, friendly staff.

Husband and I showed up at this Subaru location today at around 2pm. We are in the market to buy a compact SUV we are really interested in the forester so we came down to test drive and take a look at them. We showed up and waited for about 30 minutes nobody came out nobody asked us if we needed help nothing. My husband walked inside twice. He told the guy at the door that we wanted to look at some foresters and he was told they would get someone to help us. 10 minutes later nobody ever came, this happened twice and nobody ever showed up to talk to us. This has never happened to us at a car dealership before they must not need to sell. We left and we are must likely never coming back to this location. We will drive to San Diego or some other city next time.

Good service friendly staff

Service writer extremely helpful and set me up with a car to drive while theyre fixing my car.

Its ok salesman great but said it was a 2017 and it was 2015

Lou the service manager is great

Outback in for brake service today and very pleased. Couldnt be better. Fast and efficient, didnt even have an appointment.

I came here for an oil change for my 2014 Forester, they told me I needed new rear brakes and a new rear windshield wiper. I declined and told them I wanted a second opinion, as I knew my rear windshield wiper was in like-new condition. Two months later I took my car in to an independent shop and they said my rear brakes were not in need of replacement. I will not go back to this dealership.