Engine light had come on, and needed to have a diagnostic completed per Eddie (Manager). Turned one of the six cylinders was missing due to dirty spark plugs. Not inexpensive due to engine design of the KIA Sorento, so not a normal cost one would expect. Anyhow, Eddie promised it could be done same day, and the staff stayed until resolved 6:16 p.m. (After closing). Feel they went the extra mile, so ....... so far very happy with resolution. :)

Our family had a blowout on I-10 on our way to Disneyland. I decided to buy a new set of tires. After researching I decided on a set of Michelin defenders. Called around and the best price by far was Eddie at American tire Depot. He was very professional on the phone and in person. The technician Ross was curtious and careful with my vehicle. Did a nice job of getting the spare back in place. I would use again and recommend to all.

Excellent service from my agent. Even drove me home to continue my day while the tires were put in. Great promo too.

They couldn’t find my order and I had to call the initial store where I bought tires to talk to them make them go through all tracking and email me all for nothing they found order. Then had to wait for a 3 hours on the chair (while I was told one hour) all to change 2 (!!) tires. They got the second star Bc I was able to deliver those tires to them although after all the price was about the same as everywhere else. Go to the place where people respect your time.

They do a good job but they get 2 Stars for how long they take to service your car⭐⭐This place takes for ever!! Even if you come early in the morning. I dont know if they are understaffed or always slammed with cars they have to work on. But even for a simple tire rotation to an oil change to getting new tiers you will be stick here for a long long time. Bring food have your phone fully charged and take a restroom break before dropping off your car.

Went in looking for best deal possible as I am Senior on fixed income. Though problem occurred with initial tire choice Eddie/ Service Mgr made it right I was able to upgrade to better quality tire at price I wanted. Thx guys your assist was MUCH appreciated!!!

Eddie was great! The service was great even though they were busy. We will be returning with our other vehicles.

Made an 0800 appointment by phone, arrived on time and was informed that I had to reschedule due to the mechanics not arriving until 4 that afternoon. I’ve never heard of anything so ridiculous. I will never go back to that place again.Edit: I was called by someone who’s name I cannot remember and he offered to fix the issue with great customer service. I still won’t return and already mad an appointment elsewhere, but I felt as though this extra effort in retaining my business should be noted.

LA Quinta store reps are very nice and try to help anyway possible. Tire installers are fast! However, the district manager Jason is a complete a-hole! He is very disrespectful to women. I have bought tires for my last 2 vehicles here and ecause of him I will probably not use American Tire Depot again.

The boss Eddie is always friendly and will work with you on pricing. I also like that they are never pushy. Love supporting local and always referring friends.

Great Service! Fast and Easy! I showed up and they took care of me right away! Great Price and Customer Service!

I got very good service, a very good price, and a very good tire. I keep going back because they always do the right thing...Jeff M

Carlos was very friendly and his goal was first and foremost customer satisfaction. I received great advise and a great price on my tire of choice. They ordered the size I GAVE THEM. When I brought the vehicle in to install the tires the installer noticed I ORDERED THE WRONG SIZE. CARLOS SAID IT HAPPENS WE WILL ORDER THE CORRECT SIZE AND HE WOULD CALL WHEN THEY CAME IN. I felt horrible and apologized to him and the installer. They were so courteous and made me fell better about my mistake. I came back the next day and all worked out. They are my forever tire company from now on.👍👍👍👍👍

I thought I was headed right in and out but I did have to wait. Great service. Staff diagnosed that I needed 2 new front tires. I got them and they patched a nail hole. I would recommend them to all. Front head desk man, I think is named Eddie, walked 100 miles, in and out, checking every contract and business transaction! Even did some work himself!Karolyn

I have been going here for over 20 years-they have good days and bad as everyone else does-but overall they go above and beyond to make the customer happy-Sergio is absolutely the BEST-been dealing with him almost 30 yrs-! But its hard to find him because he rotates around to all the different Americas Tire stores-

We had to cancel at the last minute and you very pleasant and understanding, we will be back soon.

They had some challenges getting our 5th wheel trailer off the ground, but they worked as a team & figured it out. I was happy with their attitude & the service. Ordering the tires over the phone was great. My rep was knowledgeable & very professional. Would definitely use them again.

I was taken care of from start to finish. The entire experience was way better than I have experienced at other tire places. Eddie took care of me and offered me the best care possible. My car looks amazing!!! Thank you guys!!

Fast and easy, fair price. Recently moved from another city and have had great experience previously, when I needed tire, I found the same company near me called and it was just as great an experience as my last location. Super happy.

Service was great! Arturo and Eddie were amazing and dealt with my vehicle in great regard. I recommend this place to everyone.

Great job Guys. Very professional and quick. Arthuro is great. Great customer service!!

These guys were great the staff really was very nice these guys really knew what they were doing plus they gave me a really great deal on tires I bought 3 and the 4th was free .anybody who needs tires they need to go to American tires dept and get them you will not be sorry

My favorite vehicle service and repair station...their work is invariably thorough, they are trustworthy and they offer great value for money...the only issue is capacity...I’ve never seen more than one person on the Service Reception desk nor more than two Mechanics working...so be prepared for a long wait...regardless, I wouldn’t go anywhere else in the West Coachella Valley.

Good experience here. Sam was friendly and helped me on the phone and didn’t push anything I may not have needed. Once I got to location, David helped me out and explained things and gave me the same quote Sam gave me. I was fortunate the shop wasn’t too busy that morning. The wait wasn’t too bad for replacement of 4 tires, alignment check and safety check (2 hrs). David explained everything well once the work was done. Shop has a decent bathroom. And a TV if that’s your thing. Located near cafes and restaurants (I recommend Santorini). Also across from a great thrift store, Revivals.

Today I was in crunch a lot of errand on swapping tires on my fiat was one of them not only were the business convenient but I had no problem dropping off my vehicle & when I return my vehicle was done & the staff was amazing that you American depot for taken good care of meRobert Shephard

I blew a tire on my way down to Cathedral City. I was referred to American Tire by an ex who lives in nearby Joshua Tree. Im so glad I asked him as they proved to be superb. They not only worked within my budget but then, when there was a delay due to the Holidays, they reduced the price further. They were friendly, professional and they made a fuss of my doggy companion, Bailey. What more could one ask for? :)Highly recommended.

Ed. The manager at American Tire Depot in Cathedral City, gave me a better deal than American Tire and Subaru. I got four 4 tires replaced (Falcon) for my 2019 Subaru (26,700k) Ascent. I got 75k miles warranty tires. I Saved over $200. Free repair, rotation too.

I had. Terrible experience at a different fire depot location that I just wanted to have my money refunded. I took my personal car in to try them out before I committed my business fleet vehicles. The first store failed but the second store in cathedral city California was phenomenal. The manager took it upon himself and told me Im going to make this right for you in one second. Thank you Eddie and his staff I dont mind at all the extra to get the job done right. He is a true manager that didnt hesitate to make the decision by having to get approval from corporate office he just did it. I was so impressed I wen ahead and bought all 4 tires and tha made the price all the better.I dont want to forget to give highlight to his staff because they are all very hard workers and they are very serious which I expect and exceed my expectations.

Great Service and Great Prices

Great place. Very professional. Best prices and they also price match. Efficient and quick scheduling. They also do a free mechanical inspection for entire car. Highly recommend.

Everyone was professional, informative, thoughtful and thoroughly helpful. A truly blessed experience.

Mostly happy with my purchase. Some of the guys need to learn a bit more about customer service. First visit was great. 2nd visit was great. 3td [for a flat repair] sucked. This visit [rotate & balance] - so far so good. But the tire smell in the building is overpowering. ..

Great people, helped me when I needed them most. We could use more hard working caring individuals like these in our valley. You can consider me a dedicated client from here out.P.s- give them all raises asap oprah style!

Waited 3 hours to have my tires done. This after I had an appointment and I was on time. First they told me they had too many customers and then I learned they messed up. Never again!

Very kind and understanding. I asked them to take my other rims off because I didnt want them on there and they did it no questions asked and they put a new tire on! They were fast and took care of what needed to be !!!!

I couldnt be happier with my new tire buying experience! Great prices and timely installation. I attribute this wonderful customer care to Cesar, he is truly an asset to the company. He exhibited a strong work ethic, great communication and social skills.

Everyone was so polite and so willing to stay open late to finish. Everything was I appreciated.

Dropped in on a Friday afternoon needing to have a blown tire removed from a rim, and a new one installed. Staff was friendly, professional and prompt. Tire was ready in a couple of hours for a very reasonable price!

From the moment I got there the experience was great! Truthfully, maybe the best honest people I’ve ever had work on my car. They were the least expensive and amazingly qualified. Excellent place. Will only have my car and my family cars serviced there. Thumbs up to Cesar and Clifford.

I usually go elsewhere for tires but the other place has been really lacking customer service. American Tire Depot is just across the street from me. I am so glad I gave you guys a chance. Cesar helped me the whole way through. It was supposed to be just tires but of course ended up needing axles replaced ASAP. I truly appreciate him talking me through what my car needed and had the best price around. Thank you guys! I will definitely be coming here from now on.

Eddie was Thorough, explained everything both the young men, Eddie and other man...were very attentive to what I was looking for and good seemed to be straitforword...rare these days...excellent CS.!!

My last review was good but my current visit - not so much. So I was checking tire prices the other day while my car was being serviced at the VW dealer. VW was about $100 more for the same tires that I bought at American Tire Depot last time. I called American Tire Depot and Jasmine gave me a great price on a better quality tire so I decided to go back to American Tire. They had to order the tires so I went in for my 10 AM appointment today and was informed it would be 3 1/2 hours to wait and “they wanted to be upfront with me”. Well, being upfront would have been to let me know from the onset that an appointment didn’t really matter. By the time I add the $10 Uber trips to get home and back so I don’t waste 3 1/2 hours, I would have rather chosen to pay more at VW while my car was already there….so beware of the long delays….good prices if your time isn’t valuable.Ok so five hours later I picked up the car and told them how disappointed I was with the service . They sincerely wanted to remedy it and offered me better pricing and insurance on the tires.I’m changing to five stars for the effort to remedy my experience .

Was a great experience..very professional service..Eddie was so helpful and patient made me feel like I known him for years..he helped me find the right rims and tires for my 2019 gmc canyon. To anyone who goes just ask for eddie..u wont be disappointed..he will find the perfect solution for u..

Great service department and the store manager Eddie was an amazing help. He presented patience, and a professional helpful and friendly experience. Thank you to the great team at the Cathedral city store.

My wife and I realized we needed an oil change while running errands. We Googled and found a business that had good reviews. I walked in and was very clear that we were pressed for time and asked how long it would take. He said he would take us “right away” and it would be about 35 minutes. Sounded completely reasonable and we signed in after confirming the price. My wife and I were outside watching our car in the bay for over 25 minutes completely unattended. There seemed to be no sense of urgency, and certainly little communication in regards to time constraints. At this point my wife was quite irritated and we decided we would cancel the service. I then ended up waiting in the lobby for additional time, while one employee was helping another customer - and the other on his cell phone. After a couple minutes of standing there, the employee looks up from his cell phone and asks if I needed anything. I said yes, I’d like to cancel the service. We head outside together to get the vehicle. It’s been well over 30 minutes since our arrival and nothing had even been started. I explain to the employee why we were leaving, mentioning the quoted time and how there are 4 employees joking and laughing together while on their phones. He explains that they were in “a class.” I mention to him that I have never seen a class conducted like that, and that I don’t understand why I was told my vehicle would be taken “right away” if there was some sort of scheduled class. My wife and I honestly assumed they were all on break at the same time because they were laughing so much - which I knew didn’t make sense. There was absolutely no apology. Just an “OK” when I confirmed I would like the vehicle back. I’m just slightly upset over the experience - maybe more annoyed. With 6 employees working, there should have been no excuses. It certainly wasn’t very busy. All I can say is we obviously won’t be returning. The wait was unacceptable, but the icing on the cake are the employees fiddling on their cell phone while I’m actively standing in line waiting for acknowledgement. I really hate leaving reviews like this, but sometimes it’s the only way a business can understand. From my point of view, we were lied to and had our time wasted. Had we received a sincere apology, this review most likely wouldn’t have gone up.

Had an appointment at 1 for an alignment. Car was pulled into the bay at 1:05. Whole thing took maybe 30-45 minutes. Awesome service. I would recommend.

The staff was friendly and helpful great service they took excellent care of my car as always thats why i keep coming back for the great trusted service i receive

Id like to take the time to give props to J. REYES at the Cathedral City center for helping me out. I made an appointment 4 days in advance to reserve a set of tires I was interested in. When I arrived, my appointment wasnt registered in the system despite me having a confirmation email. The tires I reserved were never ordered due to the appointment not being registered. However he took care of my by selling me better tires for the same price. I then applied for the credit line and was approved. However due to issues on the credit lenders side, I wasnt able to use that new line of credit but he made calls to see what could be done and remained professional about it. Customer service like that is very much appreciated these days. It wouldve been great if I could have used the line of credit at that moment but seeing as it was an issue out of their hands Im not going to subtract a star from this rating. I walked away satisfied with shiny new tires.

Great service, Cesar got me the tires I wanted got me an appointment short wait and they ride like a dream thank you for the great service, and answering all my questions. 😁This time needed new brakes. Not only gave me an estimate but showed me the problem. New rear brakes and rotors. A+

These guys are always so nice and I always get great service.

Fast, friendly and professional service. Great prices. Ive used them for my previous vehicle. I was in a near fatal accident from a tire blow out in 2006. Needless to say how important good tires are extremely important to me. They make me feel safe after I buy tires from them. I highly Recommend them. Thank you everyone at American Tires at Cathedral City location.

This tire store was a great place they knew what I was looking for in tires and gave me a excellent deal. The staff there were friendly and made sure I was satisfied with the price

Went in for an oil change and tire rotation like I always do every 6 months. Tech Clifford always does an excellent job on my vehicles and the staff there always takes care of all me and my vehicles needs. 100 percent recommend this shop to anyone.

Great deal on large off-road tires. Fast job considering the work involved to remove, balance, install on beadlock wheels.

Eddie was very helpful. They are very busy there. The Alignment comes with a warranty which I do need to use as my car is still pulling a bit to the right so that is the reason for the 4 not a 5 star rating as it is a bit inconvenient for me to have to go back.

Customer service was great. Very friendly guy up front, and it took less than 1 hour to replace all tires and half the cost from the dealership. I appreciate it.

Awesome place...awesome prices..took my van there for an alignment and the service was awesome...wasn’t too busy.would defiantly recommend to other people.

They did a great job. Everything was explained. They were professional and quick.

Went in for a tire balance, Service was good and I am happy

Great friendly service. Ive been coming here for years.

Great service... great prices!! The manager Eddie is fantastic!

Cesar was very helpful when I came in the store. we found the tires I wanted at a different location, but He had them transferred over to his store by the next day. Great price, Excellent service, and my truck is driving smooth.

Great Service,The team stayed late to complete my service as promised. Highly recommend American Tire Depot in Cathedral City🏆🏆

Six months ago, my dealership stated that I needed new tires and brakes. I elected to get a second opinion and quote for the necessary work. Thats when I first met Julio Reyes, the manager at American Tire Depot. He inspected the tires and the brakes and told me that both were in good condition and that I should return in 4-6 months to have them reexamined. I did that today and purchased three tires and got one free. Savings on tires over my dealership price. $300. He found that my brakes pads still had good wear and suggested I come back in 3 or 4 months to have them rechecked. The Tire Depot will be my go-to-place for tires, brakes, oil change, etc. from now on. I love honesty and integrity as well as professional, courteous service, and I got it. Thank you, Julio and American Tire Depot of Cathedral City.

Friendly helpful fast prompt staff. Was a very good experience I would recommend this place to others.

Great place! Great prices! And amazing workers!

Great costumes service and good price 👍

Awesome service and prices, Prefer these guys to America’s tire, Great managers and techs.

I’ve drive over 3.8 million miles in my life. And I’m still very young. Americas tires in Cathedral city, it’s crew, and specially the manager CEASER Are just amazing. The boys in tire shop are so polite abd educated abd the manger such a fine professional. THE BEST TIRE SHOP IVE EVER BERN TO.

Absolutely great customer service. Ceasar very courteous and respectful. Kept me informed on the work being done. Store very clean

They made me wait 2 hours for a standard oil change. I made an appointment and still made me wait.

I’ve done business with tire depot for 10plus years. And ALWAYS received GREAT service. Went to get tires for a 1997 escort. Prior to me taking the car in I had new shocks struts breaks put on the car. The price for the tires was way cheaper there than anywhere else. These guys dropped my car as they where trying to get it to the lift to align the wheels. Technicians noticed that I saw when they dropped my car and said “that dent that’s on the bottom of the car was already there” They where trying to make it seem like it was my fault that they dropped my car. When they where taking my car out I noticed that the breaks where screeching when it wasn’t doing it before. They Didn’t even offer to fix or try to make it better. Worst service I’ve ever received there that time. Never again will i do business with them.

Well for the eve of the new year, Eddy and his staff were very busy, and still provided the best service Ive received since the begining of this Covid-19. I will most likely come back due to the customer service I recieved.

Honestly the only place I go to & have service done on my car. Everyone is so friendly & helpful.

Fantastic service. Cesar went above and beyond. The gentleman who worked on my car was also great! Good job!

Wish I could give these guys 10 stars! I landed here before a long-distance trip and received exceptional service. The ford service department down the street had promised to fill my tires and check them before I got on the road (in and out in 20 minutes they said.... ha!) When I got there, the service intake guy laughed at me and said Id be waiting for at least a few hours. I asked for a recommendation of another place I could go and they sent me to American Tire Depot. When I got there, I asked Julio if there was someone who could show me how to fill my tires on my truck and teach me how to do it. He put me in touch with the service crew (they are ALL amazing) -- and one gentleman showed me where to check what the appropriate PSI was (on the doorframe), how to make sure my tires were still safe (all about tread, year bought, etc), and then how to use the air-pressure/filler. He made sure I understood -- told me about the great tire specials and also their oil change deals - all with a smile on his face -- and completely non-patronizing (Im a woman, and I own a Ford F150, so I often get shade at auto places). They were delightful! I tried to pay and they wouldnt let me - Happy to help! and they sent me on my way. Since that time, Ive sent one friend there for tires, recommended them to several of my other friends, and Ive canceled my Ford service plan because Im switching my oil changes to this team. If you need a trustworthy, knowledgeable team to work with - go to American Tire Depot! They are amazing!

Caesar in Cathedral City was fantastic to work with. Great prices, updates, and very professional employees. I am coming back for all my tire needs!!Thank you

Great quick efficient service.

Ordered tires for me and they showed up a day early. Got them installed and on the road very quick... and pricing was great!!! Definitely coming back to these guys

Could not ask for a better experience. They took me in at the end of the day. Provided everything within one hour, and gave me a great price. I would highly recommend them.

Good service i went in pretty close to closing time Tyler and front office sales jesse employee fixed my slow leaking tire. They showed me the problem and fixed it. I recommend the shop and they have good prices on tires too.

So, finally is the best and safe service What I had ... the prices are reasonable :) the guys are so friendly and nice :) Cesar and Clifford ...BLESS YOU !!!

New to the valley about 2 1/2 years, I relied on a good friends referral to American Tire Depot when my SUV needed new tires all around. I am so glad I followed the referral. I was fortunate to meet service advisor Eddie Chavez. Eddies professional, knowledgeable, no pressure personality and the value American Tire Depot offered won my loyalty and my business! I highly recommend ATD and especially Eddie if you need competent, trustworthy service.

The shop was clean. everyone was polite. they were quick also. Id highly recommend buying tires here, they had the best tire prices around

The customer service is consistent, Between David and Clifford assures my business, my truck rides smooth and looks nice, thanks to them two and the techs I wish I knew their names but over all this place is legit, definitely be back and definitely will recommend to friends and family

Very friendly service. Got a brand new tire same day I called. Was in and out quick for a great price.

Always good service and professional

Eddie is very helpful and respectful and willing to give the best prices.

Excellent customer service. Julio followed through perfectly. Ordered our tires and they arrived the same day. He called us to let us know and they installed them the same day. This is our new tire place from now on.

Good value, decent service. Had issues a couple years ago with the old manager but corporate made it right. Went back for new tires on our other car today. I’m happy with the price and service today. Nicholas made the experience enjoyable.

Great price, great staff, and quick service in a well maintained showroom and mechanics area.

Tire was replaced in the time promised at the price promised. Sales rep was friendly and professional.

When you call, a sales department that is not on location answers. They make appointments they cannot honor. They will sell tires that are not in stock because their computer says theyre available. The sales dept. Blames the shop, then the shop blames the sales dept. Two bad experiences.

Friendly and quick service!

AMAZING STAFF! SUPER HELPFUL!! WILL BE GOING THERE FROM NOW ON !

Nice workers And helpful Carlos and Darel

Julio exemplified the term “world class customer service” from the beginning of my experience through the very end. He not only accommodated my very unique situation; he was fair and reasonable with pricing. He made a miracle happen when I was unable to find anyone else to help. Martin pushed his talents to the limits when he performed tire changes on all four of my tires. Not only did he take care of my car, he powered through a high volume of customers with high quality precision. Despite the stressful demands of the job at hand, he completed the work with a smile on his face. Julio and Martin gained my loyalty when I was on the brink of terminating my patronage at any American Tire Depot location. I highly recommend this establishment. I couldn’t have dreamed of a better experience!

Cesar is GREAT!!I had an issue that needed to be taken care of ASAP.Cesar and his team took care of it.IM VERY HAPPY!!!!😊👍😊

I got a good price on some great tires and they had what I wanted .

Great service great prices better deals