All around excellent experience. Loving my healthier life as an ebike owner. Matt is super knowledgeable and passionate about what he does. He took the time to answer all my questions, was mindful of my budget, and made sure I was satisfied with my purchase. I have a chronic illness that makes it both very difficult and pretty important that I exercise. Ebiking is the proving to be the perfect for this -- Im able to get my legs moving on my good days and my bad ones. Matt, you are (kinda literally) a life saver!

EMPowered Cycles Provides Exceptional Customer ServiceI have converted 2-MTBs with EMPowered Cycles using the Bafang HD conversion. Matt was very helpful during the selection process for both of the conversions. His experience and expertise in DIY ebikes are well documented and exceptional. I have over 700 hard miles on the first conversion and no problems to report.If you are considering an ebike conversion or parts, EMPowered Cycles is the way to go!Thanks Matt for an awesome experience

All I can say is the service is amazing! Matt is a great guy and explained the process along the way. I had him install a bbshd on my whyte t130 rs and its great! Empowered cycles is about the only game in the bay area that installs bafang mid drives. You could spend thousands on a big name bike brand and not get even close to the performance of a bbshd. My suggestion is to buy an older high end bike and then have Matt throw on a bafang motor and still be paying half of what a good high end bike would cost.

The products Matt has selected are top shelf and he represents them very well. He modified two hard-tail mountain bikes so that my wife and I can ride farther, together and with much more fun than ever before. We are now going on more outings and we still get whatever level of exertion / exercise that we each want, but we ride together. Its a blast! Matt is very knowledgeable and helpful and I had no problem paying to make the conversions because the end result is welllll worth it.

I recently got my old mtb em powered at this shop. Its been a pleasure doing business with Matt. He is professional, honest, and fun to work with. And yes, he definitely knows his stuff!

Matt is truly superb. Very friendly and outstanding customer service, plus he is such an honest guy. It was a real pleasure doing business with him. He converted a used but high end (older) full suspension mountain bike to electric with a big electric motor and battery. It works great, even better than advertised.

Outstanding service ! Matt is on it as I screwed up a order for a lekie bling ring 42 tooth I ordered the incorrect one . I ordered the one for the 750 watt motor when I needed the one for the 1000w motor, the HD version Matt quicly responded in hours and Fixed MY error ., Order arrived real fast and with the correct part . Outstanding customer service !!

Extremely nice & informative staff of one. Very intelligent & full of helpful facts. I purchased a motor for one of my commerical bikes but I am thinking about getting a motor for a personal bike. I would recommend Empowered to anyone looking for a good bike motor.

OKAY! Matt is timely, responding to email over the Labor Day Weekend even. Matt is patient, correcting my order and responses to information that ensured I received what I wanted. Matt is professional and courteous. All that, and competitive prices too. Thank you.

Shoutout for Matt! He got my battery pack up and running after I let it discharge completely for no charge! Glad someone still understands customer service. Id recommend his electric bike conversion system to anyone. Its great for running around the hills in the S.F. Bay area without killing yourself.

I purchased the BBSHD kit with a 13.5AH battery. Matt provides awesome service. I called him with a few questions before buying and he was incredibly knowledgeable and helpful. I paid a local bike shop to put it together. He helped them multiple times with install questions. I built a full suspension mountain bike setup and wasnt sure if the 17.5Ah battery would fit in the triangle. He let me order a shell of the battery to see if it would fit to avoid having possibly return the full battery. It didnt quite fit which saved me a ton of hassle. I look forward to more advances in E-bikes and will gladly purchase another setup from Matt. Bike is super fun to ride. I keep my car parked a lot more (use it mainly as a commuter) as you can be cruising at 30mph and getting some exercise or stuck in traffic. Pretty easy choice for me.

I’ve worked with Matt on electrifying a recumbent trike and a full suspension mountain bike. Matt is super smart, friendly, creative, and provides the best customer support I have ever encountered. I can’t emphasize enough how great of an operation Matt runs at EMP. Don’t buy from lunacycle. EMP is way way better.

I added an EMPowerd kit to my comfort bike and within three weeks have already put 100 miles on the bike. I have been having so much fun. The kit was relatively easy to install and Matt is awesome. I totally recommend the kit if you like to ride. With it you can ride as hard or easy as you want. I no longer have reservations about how far I ride and hills and wind dont exist with an eBike. Thanks Matt!

Contacted EMPowered Cycles about purchasing the necessary components to turn my mountain bike into an ebike. Matt (the owner) spoke with me and gave great advice on what exactly to buy from any US based Bafang supplier. I decided to purchase all items from EMPowered as their customer service was totally geared to making the customer happy. I made the right choice as all items arrived on time or early and my bike is now up and running totally exceeding my expectations. Buy with confidence from Matt!!!

Matt at EMPowered Cycles was very prompt in answering my email questions, and processing and shipping my order on the same day.Their Customer Service is terrific. I wish I had discovered them sooner.

Excellent!!! I called Matt at the shop to get information prior to making my purchase he was the most helpful and accommodating business person I have ever dealt with very professional very knowledgeable and willing to answer any question I had without any hesitation I would give him the highest recommendation possible as a business owner thats ready to take care of this customer at all costs. I purchase the bbshd system which is a complete TurnKey system from him and I had a local shop install it on my Trek Cruiser the shop that installed at the technician told me it was the best install hes ever done of third-party equipment he said everything went together perfectly like it was built for the bike since Ive had this kit on my bike Ive 160 miles and two and a half weeks and me being a disabled person that really is an amazing thing for me because it allows me to go fishing now which I couldnt do in the past so five stars is not a great enough rating I wish I could give a higher rating but if youre looking for a system to make your bike a converted into an e-bike Matt and his business is the way to go because he will take you before during and after to where you want to be in your project and do everything possible to help you I could not be happier and it was well worth the money. Ive had many comments from people throughout the area where I live about the system I have where I got it from how well it works so on so forth and everybody just says how well it looks and they thought that I had this bike ordered just like that they thought it was the bill from the factory but did not realize it was a third party at all everybody really comments on how well it works and I tell you it is smooth and seamless in operation.

Matt is a great guy and went above and beyond my expectations with infomation and test rides.

Matt is amazing, he knows everything about ebikes and is an engineer. He helped my disabled friend get mobile around town again with a Dahon BBS 02 combo. Revolutionized her life! His shop is very communicative and willing to put the time in to make things right

Matt is one of the best technicians in the ebike industry, hands down. He brings years of professional electrical engineering experience to the field of ebikes and has been a tremendous asset to all of us who take advantage of his services and products. With Matts patience and advice, he saw that I purchased the correct components for the ebike best suited for my needs. Need a custom build, motor, battery, or maybe just advice from best in the field? Send him an email, you will not be disappointed.

Matt knows everything you need to get any e bike running!He is honest and worth the visit

Had multiple questions all answered promptly, courteously and professional. I had not purchased directly but I will when the time comes. Matt is personable and knows his business. I am new to electric bikes and have limited knowledge, the other company I bought product from is impossible to get ahold of, well I have a new goto source, EMP is top knotch.Call them now. They answer the phone !!!They return calls !!!! Thank you !

For the many novice E Bike builders, Mat is the go to guy in a big way. He is a superb engineer, and has built several hundred Ebike conversions. In a difficult area to find expert advice and a talented and highly experienced builder Matt is golden. He is helping me build an EBike/side car camera platform for Burning Man, and has built many EBIkes for that planet. Dont spend anything or buy anything until youve talked to him. He knows the best picks in all components and the invaluable tips and tricks that add up to a bullet proof bike, and successful DIY project. He also converts new bikes with the highly evolved Bafang mid drives. Thank me later.

This guy is a wiz when it comes to electric bikes. Awesome customer service!!