My husband and I went in to pick up some chemicals and a new filter. We were so lucky to be greeted by Danielle. Her customer service was the best I have had in a while. She was friendly and extremely knowledgeable. This is our first hot tub, she answered all of our questions and gave us all of the tips and tricks. We felt so much better leaving the store with confidence that we could take care of our hot tub! We will be back to this store even though it is a little drive from Denver, so that we can work with Danielle again, she is AMAZING!

We bought our spa in Castle Rock. We noticed one of the jets not working and called for service. KOBI V was sent from Fort Collins and he was amazing. He fixed the problem and gave me a tutorial on the spa. He was professional, helpful, thorough, friendly, and encouraging. I am so pleased he was sent to help me and hope everyone else has as good of an experience as I.

The quality of these tubs is very questionable, especially for the price. I have had multiple problems with our tub, all of which was under warranty. You still have to pay for a trip charge even when it is under warranty and despite the fact I am 1 mile from the store I bought the tub at. The same valves have gone bad multiple times because they are made of cheap plastic, they get stuck and then they snap. $140 each time... most recently we had the circulation motor go out along with all of the lights on the tub. Many other small things broken with cheap plastic parts but dont have the time to list them all. The most recent two man crew they sent to fix the tub went above and beyond and were amazing. I give them 5 stars, just feel bad they work for a lousy company with such a poor product. I would give the tub 1 star and the crew that works on them 5, not their fault that Aqua Spas are cheaply made and they charge the customer for trip charges.

We met Danielle at the Castle Rock store. We were looking for a little help on our new tub chemicals, cleaning and some general operation help. She was so kind, helpful and knowledgeable exactly the person we needed at the right time. Thank you Danielle for all your help. Your New favorite customers Bryan and Renee.

Casey and Jonathan were my delivery team and they were absolutely fantastic! They were both professional, friendly and informative about my new spot! Danielle, in the Castle Rock store is also fantastic. Danielle, is very knowledgeable in products that are necessary for maintaining a spa and friendly as well. I highly recommend Aqua spas!

Just had a new hot tub from Aqua Spas delivered and set up. The two guys who did the work were professional and first rate. Everything went smoothly despite the impact of night coming on and a snow storm starting. I highly recommend this company.Glen Smith

Just got my new Master Spa hot tub. The crew (Casey & Johnathan) were great- very friendly and very professional. Highly recommended!

I want to Aqua Spas after a really bad experience at a store in Parker...Danielle was amazing, she answered all my questions and helped with my chemicals...she was so knowledgable and she gave me her business card and told me to call her cell phone if I had any questions 😃😃 I have been back a couple of times and she is always awesome... I will never go any place else❤️❤️ thanks Danielle👍👍

Martin was great to work with. He know his spas and was very helpful. The company seems to be great with over 20 years inbusimess as a Colorado owned company. Good people.

Aqua Spas have always taken care of us but especially Kobi V. the tech that has come 2 times now. He goes beyond what is expected. Great tech and just an awesome dude.. Thanks Kobi!🙏🏼

Absolutely the WORST experience! BUYER BEWARE!!! The ONLY decent experience was the delivery guys. Do not use who they recommend for electrical work either! Way over charged and then when we confronted the company about the price of the electrical work they told us that Aqua Spas set the price, which I dont believe to be true. We did inform Aqua Spas of it and its honestly just been a horrible experience all around. We still do not have the spa fixed correctly and customer service is horrible. Oh and the repair guy also told us he would tell management of all the problems AGAIN so it would get taking care of since we were getting the run around on the phone as well..... NEVER HAPPENED!!!

Recently purchased a Master Spa from Aqua Spas. It was just delivered. We werent able to set it up immediately as we are still waiting on some wiring and hardscape work to be completed. They were completely accomodating and are scheduling another appointment to detail it and set it up! Worked with Courtney in the Fort Collins store and she was great! We cant wait to use our new spa!

My wife and I recently purchased a Twilight series tub from Aqua Spas in in Castle Rock. From our initial inquiring visit, to the day the tub was delivered and installed, we were amazed at the customer service, communication, and courtesy from every employee. Danielle, Mike, and Tristan were phenomenal in-store, and Courtney, Chris, and Leif were outstanding to work with on the delivery side. The tub is amazing; our family uses it multiple times per day and couldnt be happier with our purchase.

Great experience when we purchased a couple years ago and in store service for chemicals and questions has been outstanding. My high school athletes use it almost daily and their mother and I a couple of times a week. Will purchase from them again if the need arises.

My wife and I purchased our spa in July and there were some items missing off of the hot tub we’ve been getting the runaround since then, very poor business we spoke to their Service guy and he told us that he was going to escalate it to the vice president and good thing we weren’t standing by the phone waiting for a call, promised us that he was going to get results and he was going to call us back multiple timesIt is now November and we have not heard one thing from these people will never purchase another tub from them again. When we do get to speak to somebody they act like it’s something that’s brand new that just popped up unbelievable I wouldn’t even buy my chemicals from these guys. The items that we did not receive for our tub where the Bluetooth and the lighting for the outside of the tub and the back lights for the Jets ...... BUYER BEWARE

This young man was very professional and did a excellent job. Kobi Vargas.

Danielle at the Castle Rock Aqua Spa Store has been amazing to work with. She is knowledgeable and was great at helping us get our hot tub up and running.

Great customer service!

It is wonderful to have a local SPA retailer, like Aqua Spas, here in the Castle Rock area. The staff are friendly and always willing to have a conversation about any spa-related subject or problem.

If I could give this company zero stars, I would. We have had our hot tub for less than a year and have had multiple issues arise. Make sure you get EVERYTHING in writing on your contract because they will take you for granted and promise things they can’t follow through on. They’re completely unorganized and the customer servicing is lacking to say the least.

I had aqua spas out to fix my hot tub, they went over and above to make sure the tub was in working order from me. And the support and customer service I received from Danielle from the Castle Rock store was top notch.

Tristan was great to deal with. Delivery guys perfect! Thank you from Black Hawk!

Martin sold us our hot tub. He was informative and helpful. Nick delivered and set up our new tub. He was on time and answered every question. He was careful to not damage our fence when removing the old tub too. Highly recommend!

Martin was a great help when we purchased our tub and with chemicals since installing. We have had our tub since July and the only issue we have had is learning the chemicals. Tub itself is great. Probably my only complaint would be a desire for more cup holders near the seats on the opposite side of the control pad. We use it almost every night!

I had to lower my rating and edit the review since there is still no hope for a resolution to the cosmetic damage to the side panel that it arrived with. After countless phone calls, texts, and emails to many different people for 1.5 yrs since I purchased it, I still cant get anyone to actually help. They all say that it is no trouble to order a new panel and that they will do so, but never do anything. Otherwise the swim spa is really nice.

Rj over at the castle rock location got right down to what our tub needed and why along with selling us quality products for the cheapest price around town.

We had the pleasure of working with Martin at the Castle Rock Outlet location, and he did everything possible to make us happy with our decision. The delivery team was extremely professional and willing to work with us, as the location for the tub was a bit tricky given the weather. Extremely happy with our purchase and would highly recommend.

Drove up to Castle Rock today from Colorad Springs to get some chemicals for our Aqua Spa. Also needed to order a new pillowVery nice young men in the store very cheerful & helpful as always.

Aqua spas castle rock is a great place to buy a hot tub. Amazing experience, very helpful staff. Martin was awesome, helped me with the whole process and I got a great value for the money spent. I recommend this place to anyone in the market for a hot tub.

Our swim spa is great but dealing with the company is horrible. They started the process by delivering the wrong spa. Then when we go the correct one they did not bring all the items with them including stairs. We had to go to the store ourselves and get the stairs off the show floor.We ended up buying the electronic cover which we weren’t told about initially. The guys who cam to install it had no idea. Another guy I think the owner showed up to finish the install which took at told of about 14 hrs that day and was here till 10pm. Not long after that we had a problem with the cover. Well the only guy that works on them took 2 months off. When he returned we were told we have to pay $100 for him to come fix the same problem they had with install. No thank you. We will never recommend this company.

The spas are great the people are completely incompetent. Know what you want before going in to the store. Once you have you spa, never go back! three times I have order parts and all three time the have lost the order, but they always took my money!

Bought a hot tub at their Fort Collins location and my family and i are very happy with the purchase. It was a very easy buying experience and we shopped around at three other stores as well. Matt showed us the options we had on spas and after listening to my wife and I recommended a spa based on what we asked for. We have had the spa for almost three months and would recommend Aqua Spas to any one that asks.

-I felt tossed from sales person to sales person.-I was rushed during the sale, felt like “get um in and out”-I was told to expect $500 on additional electrical wiring...it was double that.-The experience was like a used car dealership.-The customer service person I called was eating and did not offer any solutions to the green water I was experiencing. Was only giving a # to a local 3rd party service company.-I’m seeing I could have gotten a better quality tub elsewhere at a lower price.-the delivery guys were experienced, professional and knowledgeable.

I am hoping my Hot tub will be set up correctly. So far experience has not been good. They set a delivery date told me it would be the first delivery of the day closer to 9am. I agreed that would be perfect then I get a call an hour before noon saying it will be closer to 1pm. All I ask for is communication as I had appointments set up In the afternoon. If they couldn’t do it in the morning tell me so I can plan accordingly. I would have chosen a different day. I’m sure they value their time knowing that time is money. They need to do the same.

We bought our spa 6 months ago and we love it! Martin was very helpful, friendly, and professional. He listened to what we were looking for and made what turned out to be a perfect recommendation for us. The delivery and set up could not have been any easier. Today, when I stopped in to the store with a couple of questions, Martin remembered my name and the exact tub we purchased. He answered all of my questions and gave me some great tips for ongoing care and maintenance. That is impressive and outstanding customer service. I highly recommend Martin and Castle Rock Aqua Spas!

We bought a spa from here in January 2019. They missed their delivery date by a couple weeks. Then within 3 months of having it the silver looking waterfall features began to rust. We only used and bought the chemicals from Aqua Spas. After many calls to the warranty/service departments they finally sent someone out. They’re replaced those two parts but didn’t replace the hot tub cover which absorbed the rust from the faulty part. Within one month after the correction the exact same rusty marks on the fake metal waterfall spots did it again. We have had many calls and no response from Aqua Spas to correct this issue. This was the worse $15,000 I’ve ever spent. Save yourself and your money and go buy a spa from a more reputable company. I wish google would allow me to upload the pictures for you to see. It’s not a little rush, it’s so much we have to clean the hot tub each use to remove the rust like scum from the inner bowl of the white hot tub.They also didn’t deliver a filter with the hot tub and so I had to drive up to castle rock to pick up the filter. They had me put down a $100 deposit on an electronic cover stating they wouldn’t charge it and only is I called them to move forward. They did charge me and when I called to tell them I didn’t want to buy it the day after I have yet to see the refund.Stay far far away from this company and their tubs

Martin is great! Hell walk you through all the Master Spas series of spas to meet any price and feature/function need you can imagine. Great selection and buying was a painless quick and easy process. July 3rd update: Spa was delivered within the promised 2 weeks, looks and feels amazing so far!

These guys will say and do anything to close a deal with zero intentions of following through. After purchasing a brand new 7.25 Twilight Series Master Spa from one of their tent deals, they delivered a factory defected spa with visibly repaired cracks and casing damage. After working with their order department, it took nearly two months to pick up the defective spa and four months after picking up the old spa to deliver the new spa. I had numerous conversations with Matt about timing and delivery, none of which he ever followed up on. By the time the new spa was delivered, the stereo was missing and the installers drilled holes in the casing in the wrong spot. They promised an on-site repair and installation of the stereo... two months has gone by and it’s been radio silence. Luckily, I had them annotate my delivery contract so they can’t back out of their agreement. In addition, they accidentally used a Spanish contract instead of an English contract, my chemical kit was missing chemicals that they promised to ship to me (never happened), and Matt swore that I requested an additional circulation pump in the second hot tub that I didn’t ask for (funny how he somehow remembered a conversation about a pump from four months prior but forgot to put the entire spa on order). I consider myself to be extremely patient and respectful when it comes to resolving disputes since throwing tantrums or being ugly doesn’t help anyone, but I can’t express enough how frustrated I’ve been with this entire AquaSpa process. My options are to continue wasting my time pestering them, accept that I’ll always have holes in my casing and no stereo, or take them to small claims court; none of which I expected when shaking their smiling hands at the tent sale. If you’re looking for a hassle free spa experience, look elsewhere.

Location pin on Google maps is incorrect. Aqua spas is located on the last-farthest North/west corner of the outlet mall. Google maps shows the pin in the middle. I went in a few days to get my water tested and new filters. The woman that helped me was super helpful even though she was new. She was happy to call her colleagues to get me completely set up. Thank you!

Aqua spas of Castle Rock I would highly recommend. Great customer service and management. They went out of their way to make sure our family got the hot tub that was suitable for us. Also love that they are local and around for any questions after the sale. Took great care of us

I recently purchased my first spa from Martin and Jake at Aqua Spas. My overall buying experience was very easy going and professional, and they both were happy to answer all of my first-time buyer questions. After shopping around, I was convinced that buying a Master Spa from Aqua Spas was the way to go. Because I live in Colorado Springs I was worried about the logistics of delivery/service/ and maintenance, but after finalizing details with Martin, I knew that I would be taken care of. I would highly recommend Martin and Jake at Aqua Spas for anyone looking to get a hot tub. Theyll take care of you.

Love our spa. Good service (had martin and was great!) and good to work with. Spa was delivered in a timely manner.

I had my Hot Tub delivered on Monday and I love it, my family and I have used it every day. Aqua Spas and their employees helped me from finding the right tub to speaking with my electrician to let him know exactly what i needed. I will recommend Aqua Spas to my friends and family. GREAT CUSTOMER SERVICE.

My Spa from Aqua Spa Healthy Living spa which is a therapeutic tub..Excelllent for aches and pains. Best part is this tub is easy to maintain. Never had to ha e outside maintenance performed as I am doing it myself. I highly recommend purchasing a hot tub from Aqua Spas

Martin was amazing!!! He sold us our hot tub and it’s been the best purchase ever!! I highly recommend working with Martin! Very nice and personable!

We bought our spa from Aqua Spas in Castle Rock, CO, nearly 2 years ago. Weve been very happy with the product and the support weve received from the team there, specifically Martin. We buy our chemicals and other supplies from them as well. Highly recommend.

Terrible experience!! Bought a top of the line hot tub that was supposed to have dream lighting and one of the diverter valves is missing or broke . Made notes on the paperwork before the installers left and have called the castle rock and the fort Collins store and no response. Its been over a month. will update if they make it right. Stay away from these guys

Martin is the man! Buy a hot tub from him... I have had my tub for 2 years and it is still used Almost 3 times a week. He knows his stuff!!

Martin was awesome to work with. I got a great deal on the tub and it turned out great. I would definitely recommend Aqua Spas.

I owned spa before but man the quality you will find in a master spas is unlike one i owned before! TRULY made in america! Great show room and helpful staff! Answered all my question and help me pick a spa that was perfect for my family. Dont buy a spa until you stop by at Aqua Spas!The fact that you are never in any chemical still blows my mind!

Awesome, helpful staff. Always there to answer my questions and point me in the right direction. Talk to Martin, hell set you up with an awesome tub!

My best friend and I each purchased hot tubs. We live in different houses, thus had different installation dates. My Home was first. The installers damaged my pathway which included a retaining wall to avoid use of the easement next to our home. The company promised to repair. Then choose they would on my see nd chemicals for my repair expense. The compact never sent my chemicals.Move forward two months, this company delivers to my best friends house. The cover arm needed more clearance, which necessitated moving the tub slightly. The installers revised too stay to fill the tub, place initial chemicals, and forgot to leave chemicals for care of her tub. About a week later her tub shut off entirely. The company had placed the wrong filters in there own tub. We had to go and purchase 50.00 in extra filters, 100.00 in extra chemicals (since I had to share with my best friend tho keep her tub functional. The wall way was another 250.00 is temporary repairs. My inexpensive tub turned out to be quite expensive with two jets already broken.0000

Hot tub is awesome. Delivery and full experience went great. Worked with Martin who was very helpful.

We had a great experience! Martin was highly knowledgeable about the spas, and we bought a SWEET Master Spa. I like that there were several tubs on the floor to look at. Thank you, Martin!!!

Martin and his partner (I think his name is Jess) we’re BOTH very informative and gave us a great deal on a 8.2 Twilight series. Highly recommend!!The Smiths

Since purchasing a hot tub this company has done nothing but give us the run around. I would never recommend this company to anyone. It feels like a big scam and the BBB should investigate them. They promise all kinds of products and don’t deliver. This company should be put out of business.

Horrible customer service. They broke part of our spa (admitted it after I brought it up about 5 times), refused to listen and talked over me when I was trying to explain what I thought the issue was, googled what might be wrong while I was on the phone (I could have done that...that’s why I called!!), and had a repair person out THREE times to fix a simple leak from a bad jet that the repair guy said was an easy fix, if they would have communicated that to him when he was sent out but since they didn’t LISTEN to me, they didn’t have the parts. The only reason he found the leak was reading my note that I left on the spa because I had a sneaking suspicion that the woman on the phone didn’t hear me as she was talking over me. My spa still isn’t fixed, just a plug in the leaking jet, and I will NEVER call them back (for a FOURTH time) to fix it. Even the repair man that came out said they shouldn’t have made that many trips for a simple fix.

I went into Aqua Spa and they were having a sale. The guy said to put a “hold” on the spa I wanted. I asked if I would get it back if it didn’t work out. He said absolutely. It has been 3 1/2 months and 11 calls and the “hold” deposit has not been returned since we decided not to buy. Would really like my money back - NOW!!

I bought a spa about week ago from Briana at the Castle Rock location. She was knowledgeable and professional. She was able to point me immediately to the spa that fit our needs and met our price point. I was in and out in less than 45 minutes. I recommend anyone looking for a spa to go see Briana at the the Castle Rock Aqua Spa.

TAKE CAUTION! con men. Mike, said was owners son in law talked me into putting $100 down to hold the spa. Big contest going on. Only way to lock down the spa I wanted. 4/22/2018 I did the $100. Today is July 4th. No spa, no $100 returned and multiple messages to mike are not returned. Call store talked to Martin who says is manage. Multiple times said would call me back and didn’t until I threatened to report and call supposed owner/his boss Matt. Multiple times said would have a delivery coordinator call me. None have. I cancelled the supposed order that I suspect never was place by mike. No monies returned. Will be taking further actions but wanted to advise other. STAY AWAY. THERE ARE OTHER SPA COMPANIES WITH BETTER REPUTATIONS.

Martin helped us today with our spa purchase and was a pleasure to work with. He guided us to the right spa, with the right construction & features and at the right price. I would highly recommend Martin for your next spa purchase at Aqua Spas located at the Outlets in Castle Rock. Harry & Bea

We’ve been really happy with our purchase and it’s awesome to be remembered when we go in a while later for filters & accessories! When we do have an issue, they’re helpful to resolve it!

We have had our hot tub a year and love it. Every time we go to get products the staff is awesome

Martin was so friendly and helpful. We really appreciated his knowledge and ability to steer us in the right direction to which hot tub was best for our family.

Bought a master spa twilight spa from them a year and a half ago. Had a good experience. Needed some warranty service and they were good about that. I buy some filters and chemicals from their store in Castlerock. Martin, in their store, is very helpful. I enjoy the spa every day! Thx! Chris

Aqua Spas is a great brand and we would highly recommend this store to anyone looking to purchase a high quality machine.

Awesome people that are willing to help.Very happy with the Twilight Aqua Spa.Great location!!

This place has excellent service, went above and beyond....making sure I needed everything to maintain and keep my spa running properly;-) thanks guys I will always use you for all my spa needs. And will recommend it to my neighbors too...

This place is TERRIBLE. When I didn’t feel like the sales guy was listening to me I should have just left, but instead my husband and I agreed to purchase a hot tub. We were told repeatedly that someone would call us to schedule delivery, and yet the days kept ticking by. I eventually saw the terrible reviews on yelp which I asked if they had corrected and was told absolutely we have many happy customers. I guess those people were lucky enough to actually receive their spa. When we asked for a refund of our deposit we were told no because we had agreed to purchase a hot tub. If you’re never going to call us and schedule delivery you aren’t really holding up your end if the bargain. I’m sorry I lost $100, but I’m relieved I don’t have to deal with these clowns when inevitably the $9500 hot tub I agreed to buy would break down in the future. Steer clear people this place is disorganized and unprofessional.

Got the Michael Phelps 800. Marin made this easy for us, got it delivered when we need it, and is the man! Highly recommend.

Our spa has been amazing! Love the cr outlet store where we purchased it! The sales guys are so knowledgeable and helpful!!! Love love our hot tub!!!

Awesome experience. Great customer service. I recommend Aqua Spas to anyone in the market for a hot tub. The staff is great.

Martin is so great to work with. His skills in Sales are top notch. He has many years of experience and knowledge about Master Spas.Overall my experience was a 10 👍

Great experience from sale to delivery to use! Would definitely recommend!

Worst experience ever!! The hot tub never works, we haven’t been able to get in it for 2-3 months. Never can get it fixed.

Terrible company!! They pressure you into putting down a $100 deposit, then when you try to communicate with them they say you have to call the Fort Collins store and then they refused to refund our money based off the conditions of the contract. They are extremely pushy and though Im out the $100 Im glad we didnt end up buying a hot tub from them and would be in even bigger trouble.

Pushy pushy pushy, was gonna look but sales boys made sure to fill all moments with nosey questions and facts I was not interested in. Not a moment to think... wouldnt have been able to hear myself think anyway. They would be better off selling used cars.... Wonder if they have a good product... Not worth trying to find out.

We purchased a spa two years ago and we continue to use them for products and service. Great support - keep it up!

We love our hot tub and so do our boys!!! It is so relaxing and great for sore muscles!!!

So happy with the hot tub purchase from Martin. Very helpful and great service!

Very informative and friendly! We have enjoyed the spa over the last 3 years.

Martin was super helpful and friendly. Talk to him for a good hot tub deal.

Service is excellent had tub for a year pressure is amazing great customer service helpful and friendly Martin is awesome Matt have me an awesome deal still waiting for my ducky

We bought our Healthy Living Master Spa here, absolutely love it !!!! The customer service at this location is awesome ....

Martin was very helpful. Very good buying experience, Would recommend!

Not happy with the spa or the service provided. Ive had the Master Spas tub for less than 1 year and have had problems with the ozonator not working and the jet o-rings breaking, and a pillow came apart when I took it off to clean the tub. Fortunately for Master Spas pillows arent covered under the warranty and if you need servicing for your tub, i.e. ozonator help, you have to pay $100 for the service people to drive to your house and fix the warrantied parts but if you want to do it yourself you will void the warranty so you are trapped in paying them when you need a repair which the sales people never clarified when we bought. They said you will get local servicing on your tub but I dont think Fort Collins in local last I checked. These people need to get some common sense and integrity when selling people hot tubs that cost thousands of dollars and cannot be returned.

Bought our spa from Aqua Spas. Every time we return to get our cleaning solutions to keep our hot tub running safe, Justin and his team is there to help our Family with great advice.

Bought a spa about a year ago and it’s been doing great! No problems yet and the quality is great!

Martin at Castlerock ROCKS!!! He was very knowledgable on hot tubs. Thanks for making the process a breeze!

They were so helpful with our delivery and helping me learn how to use our spa. Thank you!

Website says they are open yet there is a hand written CLOSED sign on the door at the Castle Rock store. Tried to call and it says their mail box is full! Are they out of business??!!

We love our spa. Great customer service and experience.

Awesome. Working with Martin was amazing. Made my Spa Purchase easy. 👍👍👍👍👍

Aqua Spas is always helpful and takes care of their customers throughout. Love our Healthy Living Spa

Highly recommend for any hot tub needs. Great, prompt service that is easy to work with!

Great customer service! I really appreciate the time Destry took to answer my many questions. I came in just to purchase chemicals and Destry gave me just as much attention as if I had been there to purchase a new hot tub. Ill be referring all my friends and clients to Aqua Spas!

I didn’t buy my hot tub from AquaSpas in Castlerock, but I’ve been using them exclusively for chemicals and water issues. Staff is excellent, always very helpful, and go the extra mile. I have been happy with my MasterSpa and would recommend purchasing from AquaSpas, without any reservation.

Great and knowledgeable service. Would highly recommend Aqua Spa at The Castle Rock Outlets.

Worked with two gentlemen at castle rock location experience was amazing, thank you Vicky

This is the only company in Colorado that sells Master Spas. After a lot of research online, I found these tubs to be some of the highest quality and a great value for the money. I highly recommend Martin and Destry - we are excited about our new hot tub!