Staff at Familly Medical Supply Cary office are very knowledagable and helpful throughout the years tht my family has relied upon them. Most recently a team of two two associates help me narrow down the proper fit for my new CPAP mask. Top notch support. Thanks.

Very helpful and informative. 10/10 would recommend. Went for CPAP supplies. I get stressed easily, but they were very easy to understand and kind. I strongly recommend using them for CPAP supplies. :D

Easy to find, very clean, most of the staff was professional. I was there for a CPAP training and pickup. Everyone I dealt with were patient and knowledgeable. Another member was on the phone with a customer and was complaining to coworkers. That was very unprofessional. We can see and hear you and we know we will be on the other end of that telephone one day. Also, if you ask customers to come i n 10 minutes before the appointment please be prepared to start your session on time instead of 10 minutes after the appointed time. Not a huge deal but it will show you respect our time like we respect yours. It is a crazy, stressful time right now and we all need to be at our best. Thank you for all you do.

The wheelchair I received, meets my needs! Im so happy with it I can almost cry tears of joy! The delivery driver was so polite and very helpful. If I could have given him higher than a 5 rating I would. He went above and beyond and I truly appreciate how kind he was. Exceptional service!!!

I’ve had a really great experience! Chris came over to set up my equipment and was super helpful and kind. He explained everything well and gave good suggestions for other ways we could make our house more accessibility-friendly. I would definitely order from Family Medical again :)

I had multiple negative experiences at Family Medical in Raleigh. That location, unfortunately, is the closest location to my house. My doctor recommended I try the location in Cary. Laishonda and her colleague were both extremely helpful, kind, and empathetic. I left the store with the information and the product I needed. I will definitely be returning to this store if I need assistance or supplies in the future, as you can’t put a price on outstanding customer service and empathy. It’s worth the drive to go to this location. Thank you again, ladies! I appreciate both of you!

Prompt delivery. Explained how to operate the equipment. Happy to place the equipment right we wanted it. Provided contact information incase we had other questions later. Thank you!

Frank gave us very clear instructions and made sure we understood. He is a very nice man.

They were SUPER friendly! Cassidi Manary was very supportive and informative. She is amazing! Thank you so much!

Excellent meeting with the respiratory therapist. He did a great job of explaining to my husband how to use the new ASV (for central apnea) machine.

Your service is the best and your techs are great, nice, respectful, caring.i just cant say enough about how pleased we are with your service for all our needs.

FMS was very thorough in their review of my new CPAP equipment and how to use it. Ive been a user for 14 years so except for slight variations in the equipment, there was nothing new. However, another client who never used a CPAP was in the room during this session and I wished my old service company had been so thorough, patient with questions and generally caring. Those are the reasons Id recommend Family Medical Supply.

Im very impressed with the team effort I witnessed today! I was in need of oxygen, and someone was here within a couple of hours! Thank you so much! I highly recommend Family Medical Supply!

Updated Post and upgraded to 5 stars. I was called by a manager to ensure all issues were resolved. I really appreciate the managers involvement in getting resolution.Horrible service. I cancelled my services with them and they kept billing me for resupplies.

You can NOT depend on this organization caring about your needs in a timely manner. I decided to gice them a second chance as I have led down a path of EXTREMELY poor cutomer service. All I needed was a pair of crutches which I guess is too complicated for them. Two days and zero replies and now closed till Monday. I CANT walk with out crutches and will have to hopefully find a responsive Medical supplier.

Cristen was awesome in the training process, I highly recommend her if you are getting a new CPAP.Derek Hill

Don and Rick did a fantastic job installing a vertical platform lift, allowing my wife to get from the garage to the main floor of our home. They showed up on time, consulted me when necessary, explained the operation, and cleaned up. First class lift and installation.

Exceptional service!! Communication excellent! On time, drivers so polite and so helpful!! I would give them 10 Stars!!

It was quite a surprise to me that I had to go on oxygen 24/7. But between the medical professionals and Fanily Medical, everything went so smoothly and I was set up in no time with no worries on my part. Every time I’ve called, they have been wonderful. Usually I talk to Michelle, but everyone I’ve spoken with at this location is just so responsive and caring and pleasant. When I say responsive, I’m also talking about their technicians bringing equipment or responding if I have a problem. All I can say is they are doing a great job! Thank you very much!

You could not ask for a better person to come into your home bring medical supplies. He is personable and very considerate of your needs. Truly a great guy.

I rented a knee scooter for my husband who was recovering from foot surgery. The rep gave me the rates at $25 per week or $80 per month. I chose the monthly rate. Husband could not use the device due to the discomfort experienced with the hard cushion. I called and explained, asking if i could pay for the week and receive a refund for the unused portion of the rental. They refused to prorate it. I returned it anyway in case someone else needed it. I think they ought to explain the no early returns/no refunds policy up front.

Great staff, very friendly and helpful and the lady that taught the CPAP class was extremely patient and knowledgeable. I would highly recommend this location for your medical supply needs

Staff is kind, friendly and very helpful. They are very knowledgeable and service is respectful and fast!

The technician was great pleasant attitude, professional and made sure the unit was working. Stay to make sure all was as it should be.

This location has excellent customer service! I have been thoroughly impressed with every interaction! Highly recommended!

Excellent response to my immediate need. They really cared about me and quickly.

Thank you very for your immediate supplies.The deliveries are fine. You all must be the Night Hawks,with the exception of his Hair mattressTommy needed a air matress immediately.Dora /Daniel Reaves of Durham, NC.

Cassidi’s presentation was highly organized and sequential. Each phase of the process of using and cleaning the apparatus was clearly explained in an easy to understand manner. Her congenial personality eases any apprehension or anxiety one might have over using a breathing device!Excellent work by Cassidi!

Mike Was a great person to work with my schedule to deliver the hospital bed for my MIL. I also use Family Medical for my own supplies. Great people to work with.

The representative called and the came with everything that I need. He too the time to explain they equipment and how toOperate everything.He is very knowledgeable and polite.Great company; received the order and delivered the same day.

The young man was very polite explain to my mother how to use her equipment bought it in the house and set it up for her and told her everything she needed to know thank you so much

The delivery was late in the evening. I had expected it to be earlier, but I can understand things can happen. I got my oxygen delivered and all is good.

People were great. Great info one on one

Great service getting setup with my first CPAP. The instructor was nice and answered all the questions I had and took the time to discuss different mask options.

Very organized and friendly staff. I learned a lot about my machine even as a veteran user. Highly recommended.

FMS took care of all the insurance needs and getting the equipment I needed. They provided a training that was quick and informative. I just ordered my first resupply and that was quick and easy as well. Both times I worked with Cassidi. She was very knowledgeable and personable. Very satisfied so far.

Excellent service and the delivery professional was great! He was not only professional, nice, and kind, he was very receptive. Extremely impressed with himAnd the company! Highly recommend!

Horrible customer service. Every encounter with this company has been less than acceptable. From November 2000 to current. Ill fitting products and lackluster service is not acceptable.

Completely incompetent billing staff. Called 5 times, went in person once, and they continue to incorrectly bill my insurance. They finally said they had it all figured out, and now they are billing me again for things I already paid for. I dont know how any company can be this incompetent and stay in business.

He was friendly. He explained everything to me . He was very nice.

Transition home after discharge was seamless, and everyone associated with Adapthealth was courteous and knowledgeable. I recommend to any person in need of DME.

Victor is so kind, patient and great at giving status updates on my delivery!!!

Malik was a wonderful help to helping understand the equipment and applied patience for us to have understand how they work.

Everyone in the store was very pleasant and polite. The instructor Cassidi was excellent with all the instructions on how to use the new CPAP for the first time. She was considerate and calm and very knowledgeable.

Very helpful and excellent variety of supplies. Thank you all!

Very friendly welcoming place with great customer service and nice selection of medical equipemnt.

I WENT TO FAMILY MEDICAL SUPPLY AND WAS GREETED VERY WARMLY. THE YOUNG MAN NAMED JOHN WAS THE PERSON HELPING ME GET FAMILIAR WITH SOME NEW MEDICAL EQUIPMENT I RECENTLY PURCHASED. JOHN WAS VERY FRIENDLY AND COURTEOUS, JOHN WAS ALSO EXTREMELY KNOWLEDGEABLE CONCERNING THE USE OPERATION AND CARE OF THE EQUIPMENT I PURCHASED. I WAS REALLY IMPRESSED...THIS WAS THE FIRST TIME I HAD EVER MET JOHN AND HE MADE ME FEEL LIKE FAMILY!!! I WILL IN THE FUTURE DO BUSINESS WITH FAMILY MEDICAL SUPPLY, AND I HOPE JOHN WILL BE THE ONE THAT I DO BUSINESS WITH!!!! THANK YOU FOR THE VERY FRIENDLY, AND PLEASANT EXPERIENCE!!!!!!RICK

Spoke with Sherry on the telephone about the problems I was having with my CPAP machine. She told me the best time to come to the store for assistance. The day I arrived without an appointment, I was assisted promptly. She was extremely helpful in explaining how the CPAP machine settings needed to be set for optimal performance as well as how the mask needed to be properly positioned for a perfect seal. Great customer service and looking forward to many restful nights sleep.

Victor was awesome on delivery. Helped me get the height right on my equipment and was super friendly.

Cassidi Manary was great instructor. She took extra time to go over what I was walking out with and how to use it. She was very patient.

Delivery was prompt. I got tanks as well as a new concentrator. Very friendly service.

I unfortunately had to go on oxygen after a bout with the corona virus. From the hospital to my home, Family Medical has been there at every question, with answers and excellent staff. For such a difficult situation they have been the silver lining. Thank you Family Medical.

I came in last week for a CPAP machine. My appointment was on time and Cassidy was very thorough and patient.She explained everything and made sure I understood the machine and how to use it. She also made sure I was ok before leaving and encouraged me to contact her with any questions or issues. Well done.

The class took a little over an hour. They explained everything clearly and fully!

I would like to say thank you to John Chambers. I went to Family Medical Supply, When I first came in to Family Medical Supply John showed me how to use the CPAP machine and what I needed to do, And how to follow through with it at home. He was very professional, knowledgeable and able to convey and answer all of my questions. I could not asked for a better representative Taking care of me. Excellent job John thank you. Nancy

Very helpful friendly associates.

I had a wonderful experience when I picked up my new CPAP machine this morning. John Chambers helped me learn how to use it, explained different options for the accessories, and also signing up with Air app. He is very knowledgeable, personable and patient answering my questions. Thanks John for providing great customer service!

Needed new CPAP supplies and was going by the store and stopped to get them. It all got handled and only took a few minutes. Thank you.

John was extremely helpful, he was also very knowledgeable about the equipment. John answered all of my questions, and he ensured I felt comfortable about my equipment before I left the training session. The service I received today was outstanding❤!! Thank you to the Family Medical Supply Team!!

Horrible customer service! Have been waiting on a CPAP for a month and no information given after repetitive calls. Horrible experience

This company does not provide up front pricing for DME based on your insurance plan. When trying to connect or communicate with anyone in billing or insurance you never get a call back. Terrible customer service. Find somewhere else to get your supplies.

Courtney was extremely helpful with helping me find the best solutions to accommodate my husband’s needs at home after a bilateral knee replacement. It’s so refreshing to have such excellent customer service, which is sadly hard to find anymore. I felt she was as committed as I was to solve and support my husband’s needs. I wasn’t leaving there unless we found the best products for him, and he’s absolutely thrilled! THE place to go!

Love the product (Walker).

Beautifully organized. Kind, knowledgeable office staff. John ran a great cpap setup class! Friendly, quick, really knew his stuff. Great place overall.

I had a great experience and great customer service

Great service, friendly staff

I attended a class on the use of my cpap machine. I found Johns class to be very informative. He answered all my questions and was very pleasant and helpful. Thank you.

Very good and fast service.

John was very knowledgeable about things I didn’t understand about the masks, concerning fitting and how they would feel while sleeping. I expressed my concerns and he assured me the comfort if I continue to wear it and the great benefits of it. I appreciate John and the great job he does.

Recently had my first visit to fam med supply. Honestly it was a great experience. I was there to pick up a CPAP machine and a gentleman named John was the employee to teach me everything about it. Super nice, educated, and funny guy who made the experience very comfortable and enjoyable. Big thank you to John for helping me out!

To say that this experience has been deplorable is an understatement! For SIX WEEKS ive tried to get the process going to get my mother a scooter. Multiple fax numbers given.....lack of knowledge regarding insurance....transferred to a different person with repeated phone calls....no return phone calls and ZERO follow ups! customer service is a complete and utter joke with this company!

John got me set up with a new CPAP machine. He was very thorough and made sure I was familiar with all the settings and functions. He was very personable and adhered to social distancing guidelines.

Excellent customer service from the very first time I called to set up my appointment. Douglas helped explain what insurance would cover so I didn’t have any surprises when I got to the store. John was very friendly and helped explain everything thoroughly to put my mind at ease about using a cpap for the first time. Highly recommend Family Medical Supply!

Friendly staff. My instructor John did a thorough job explaining and demoing the machine. All in all great experience.

John did a great job explaining my new CPAP machine. I highly recommend family medical supply.

Very john took care of me. Answered all of my questions. I was very satisfied with the service received from family medical supply. Thank you. John is an excellent rep. Thanks john.

John Chamber did a fantastic job. He had so much patience and time in helping me with my new CPAP machine. Highly recommend meeting with John. Made the entire process fun and painless. Even during the pandemic, he was great. Thanks John Chambers.

I was very pleased with the service I received on 6/20/2020 from Mr. John Chambers in your Cary office. Mr. Chambers was very knowledgeable of the product and how my insurance worked. He did not try to sale me what I wanted, but what I needed. Thank you Mr. Chambers for your help.George Cotton

Always professional and courteous

I was very disappointed on how my CPAP supplies where handled. I ordered them on December 28 and they called new years eve to say they where still waiting on insurance approval. I call Cigna and they had approved the resupply. Something tells me this was a delay to get my deductible. The one star is required to post. I dont give them one star.

John is WONDERFUL!!!He could not have been more kind, attentive, caring — and generous with his time. I really appreciate his helping me today.Since this was my very first experience with a CPAP machine, I was a little nervous walking in the door.John made me feel utterly at ease and welcome.Much appreciated!~~ Harold Caminker in Holly Springs, NC

I went to get my CPAP and John was absolutely great teaching me about my CPAP and finding the correct mask. Definitely recommend this place and John. Amazing staff too, they are all friendly and very helpful.

The staff treated me differently than the non-colored people who came in to the store and did everything in their power to stop me from getting what I needed.

John was incredibly helpful. He took time to make sure I had the correct mask and that I understood how everything works. Thank you John for your professionalism and patients in assisting me.

We have used Family Medical for approx. 5 years and everyone has been extremely nice and helpful.Today we had one of the service technicians, Jesse Gilbert out to check our in house concentrator. He was so nice and helpful and took the time to explain everything to us.We really appreciate the service that we receive from Family Medical.

Technician was on time and very pleasant.

My CPAP guy was John at the Cary branch of the store. He was very helpful and informative about the use of the machine and also the need to wash them. Hes also good about discussing what each page of the paperwork entails before having you sign and date them.

John was so helpful when I went to pick up my CPAP. I was able to begin successfully using it when I got home.

John Chambers did an excellent job of explaining how all the CPAP components worked. Answered all my questions. Didnt rush through all the information. I was impressed!

John helped me with my fit test and demoed the functionality of my CPAP. He was awesome and answered all my questions!

Jessie conducted a service call to my home because an alarm sounded on my concentrator. He analyzed the problem in seconds, repaired it in minutes, and provided instructions for me in case there was another incident in the future. He was extremely professional, as are all the individuals I have worked with in the Cary store. This company is terrific, and all employees are responsive to the needs of the customers.

I received the equipment in the hospital, so didn’t actually see any employees, but everything I needed was provided, and of top quality.

Very good service,no issues

Great experience. First time getting a cpap. John was great at teaching me the ins and outs and was very supportive during the entire process. Highly recommend. Thanks John!

John Chamber did a fantastic job. He had so much patience and time in helping me learn how to use my new CPAP machine. Highly recommend meeting with John. Made the entire process fun and painless.

Jessie is an extremely knowledgeable and personable young man. He explained everything to me and made sure that I could do it in my own. He is an asset to your company. Good luck Jessie.

Courtney was wonderful, she helped with all my dads care needs, delivered on time and as discussed. They even delivered a nebulizer, when it was ordered a few days later, and my family couldnt pick it up due to work.Thank you FMS in Cary for all you have done!

I was a bit apprehensive about using a cpap machine but Anna did an excellent job in explaining how the machine works, how to maintain the machine and modify the settings to fit our individual requirements. I really appreciate her attitude and professionalism. After 4 days using the machine, I have adapted to it quite well and have noticed that I am sleeping much better.

I want to say THANK YOU to John Chambers for taking the time and having patience in explaining the use of my new CPAP machine. He was very professional and knowledgeable of the equipment.I would recommend John to anyone who is in need of medical supplies.

The gentleman was very helpful in helping us set up the portable oxygen tank. We appreciated his patience..