Zac was probably the friendliest employee I have met. He was very informative and had an exceptional personality. It came up in conversation that I had recently moved, and he welcomed me to town as I left. Outstanding customer service!

Great store! Great Customer Service!

Jodi, Zack, Corey and Nicola were all awesome. Everyone was very kind and helpful. Nicola greeted my girlfriend and I with positive energy and helped me find what I was looking for, Jodi assisted my girlfriend and she also liked my hair pick lol! Corey was the main man who rang me up and got me resubcribed to my Power Rewards membership. He also made it so I could save a few dollars on my purchase. Zack didnt help is directly but I noticed he did a stellar job with the other customers. All in all, I want to thank the entire team today for their amazing customer service. I live in Maryland but here in North Carolina, they do what they do well.

They were sold out of the controller that I was hoping to buy, but the staff recommended another one that is just as sexy. Friendly service too.

I went in to pick up a game, which should have taken me less than 5 minutes. Instead it took me almost 20 minutes, but there was only one person in front of me. The sales person was attempting to sell all kinds of warranties and accessories to the girl in front of me who was obviously uncomfortable and just wanted to take her switch and leave. Meanwhile, the manager was standing there and another employee came up to the front but apparently neither could be bothered to check me out. When I finally get to checkout, the sales person put a warranty on my game without telling me and when I looked at the price I had to tell him to take it off. That is deceptive. They should always ask before just including it. Also, one of the employees was sitting in front of the store smoking when I entered the store. That is gross. Have your employees stand out back and smoke if they want to there, not out front where customers have to breathe it in to get into the store.

Incompetent staff. 10/10 would not recommend going to this location. Refused to price match their own website, despite having various other locations do so in the past. Continuously helped other customers who had just walked in, ignoring those in line and at the counter. Manager was also absent and unhelpful. Dont waste you time here, its worth the drive to any other location. Only giving one star because it is the minimum rating to leave a review.

Would not offer a full refund because the cellophane wrapper was missing on a game that had never even come out of the box. Bought as a gift and the kid that got it tore off the plastic immediately as children do, then said Id gotten the wrong game. When I tried to take it back, they docked my refund, claiming there was no way to prove that the game had never been played and wouldnt give a full refund as a result. BS policy if you ask me. I understand it for people who use GS as a glorified game rental service, but that wasnt at all my situation.

Decent GameStop, although a bit hidden in this shopping center.

Got a series x preorder here so 5 stars

Great people....very knowledgeable and helpful.

Terrible not on same page didn’t know what they had in inventory stood around for 15 for them to say that don’t have it terrible customer service

This place was very help full and also was willing to help me of something I purchased and they are willing to take it back even though it didnt work for links awakening game I bought an amigo

I usually dont leave a review because of laziness, but I really appreciate Roberts help for my trade-in process. He gave me more trade-in value to my ps4 slim than I expected. In addition, he kindly helped me to correct my mistake. I forgot to tell my apartment unit number when Robert asked me about it for my new ps4 pro shipment. He patiently took a long time to make a phone call and corrected my mistake. It was Cyber Monday and the line was very busy. I also love fun and vibrant vibe of this store. Robert and his employee are great.

I was able to find the game I needed

I should say I liked it, because we went for my daughter and she definitely was, but I find the stores too small and too cramped with merchandise. This one was a WRECK with stuff strewn everywhere and not enough staff to deal with the line. We waited at least 20 minutes to check out because the two guys on staff were helping people with trade ins and such. Suggest when they have only two people on staff that only one of them dedicates their time to trade ins and the other dedicate their time to checking out paying customers.

The manager here is really good hes very considerate and takes the time to listen to people thank you so much for helping me out I do appreciate it very much.

The employees are great. Got Pokemon Sun and Moon (both of them) with my girlfriend here at the midnight release, and it was a real blast. Otherwise, theyre part of the reason I keep coming back-Theyre quite friendly, and make me feel welcome.

Staff was very friendly and helpful. Good recommendations from them were helpful in making decisions.

Had a great time

Ive found what I wanted most of the time. But if youre looking for something specific, its better to call ahead. They can help you find a store in the area that does have it

Its the only place I Love to by my games and accessories at this store for all of my game systems

GameStop is great at what it does. My go to video game source. Best of all: customer service is spectacular because its friendly, knowledgeable, and willing to go the extra mile to help customers. The employees at this location are great.

My favorite Gamestop in the area. The manager is a really nice guy and his employees are always nice to chat with. Everyone at this store knows what they are doing.

Very nice staff. Cluttered store. Did you know they dont want to take back unopened games? Just used ones. Didnt know that. But, very nice and big selection for my kids to choose from. Definitely a young persons store!

Good customer service, did some trade-ins for a switch with no issues

The employees are very nice. Service is great. Good selection of used games. The guy even recognized my roommate and I when we came to pick up the game we pre-ordered a month before.

I love this location. The staff here has always been very helpful.

It has some good gift cards ..... I bought 5 Roblox gift cards

I do not agree with Game Stop Corporates business structure, however this is the best place to do pre orders on games you truly care about. The people at this particular location are friendly and knowledgeable.

I hard place to find a PlayStation 5

Went by GameStop at Centrum @Crossroads, bought a used Switch and pre-ordered the upcoming Links Awakening game, the clerk Alex was a huge help, got me set up right away and was very helpful. Staff here is always quick and attentive, definitely a good experience, worth stoping by.

Theres always a little bit of a wait but I soak pretty much always get what Im looking for and generally find some cool figures, posters, and t-shirts while Im there

Welcome back to kek or cringe today gamestop is on the chopping block first of all it sells stuff other than fortnite so thats -10 kek points and on top of that i see anime people so -100 kek for that. all in all this place real cringe not one kek at this establishment

Middle Schoolers First Pawn Shop.But with Funko Pops.So, worse than an actual Pawn Shop.

Great GS... for a Gamestop. Friendly and not snooty as some may be. Standard price points for a GS. Otherwise... Its gamestop. Yupp.

Not buying games right now. And no xbox controllers 😞

Worst customer service ever! First time I came to this Gamestop, they accidentally misplaced my online order which required me to wait almost an hour for them to figure out what happened to the order. Second time (and last time) I walked in today at 0950 after dropping off a package at the UPS Store and the guy screams from the back were closed as if I was suppose to realize that with the door being unlocked and appearing that they were open for business. Save time and just go to the Gamestop in the mall.

Had the game I wanted in stock, and did not offer me a membership or preorders. Now thats a five star brick and mortar experience!

A mixed bag when I visited this store today. Got a great deal on games with friendly customer service and helpful employees. However, when it came time to check the employee said after the transaction was completed that will be 40.11 with the three games and disc protection. I never mentioned I wanted the protection, nor did he ever ask if I wanted the disk protection ... the extra $6.00 was just added to my total! 20% of my purchase! This led to me awkwardly asking the employee to remove the protection, leading to a twice as long transaction and a frustrated line behind me.I dont know if this is a GameStop policy or a store policy but on the off chance that it is a store policy, seriously stop making your employees sneak unwarranted insurance on your products... seriously. This is slimy and honestly a crappy bow that was thrown on top of what was otherwise a great experience at your store. You have a great staff, dont make them do shady stuff like this.

Really friendly staff always answers my questions patiently

Alex was amazing. Helped me decided between purchasing Xbox One and PS4 with unbias opinion and able to compare and contrast the console. Ultimately I did not buy a preowned console at this store purly because I was looking for a specific PS4 model number once I decided I was going with the PS4. Ended up buying the console just around corner at a different GameStop. 10/10 will go out of my way to talk to Alex in the future.

Staff is always helpful and knowledgeable, reminding you of any promotions and deals.

Nice place to pick up new and used games.

Staff is very friendly and they have a great selection of games.

Great inventory. Great deals!

I have never had a bad experience in my years of going there. Dont expect to get a lot for trade ins but their selection of used games have always been on point.

Ok place. If your looking for games and dont want to wait for Amazon or Bestbuy definitely come here. Just dont come here to trade in anything...thats for any GameStop I suppose.

Called them and after asking my question they placed me on hold and forgot about me. All I wanted was prices on PS3 consoles, nothing complicated.

Great Service! Jessica was very helpful with my decision! It will now be my primary GameStop!

Good people. Good service. Its gamestop. Who doesnt love gamestop?

Store stank of cigarette smoke coming from the back room. Couldnt wait to get out of there.

Good selection of used games.

The guy working there was awesome

Very nice staff.

Great staff. Great selection. But yeah, the staff rock

I stopped using GameStop because they try to push so many things on you. Rewards cards, preorders, trade in, jfc stop.

Henry was so helpful

Best customer service!

Alex is awesome!

Excellent customer service!

Over priced games, ok service, and bad value for trade-in. I bought a used game, and it costed more than a new copy of the game.

Friendly and helpful staff

Helpful employees.

They over ran the market and trampled other video game businesses so I dont have an option.

Best place for gamers

Most of the games here are over priced, especially for how much they pay for games purchased by the company.

Very rude and inconsiderate when asked a very simple question

Good people

Always friendly

Normal game store

Knowledgeable staff.

GameStop has its problems, but games and gamers are the best.

Very kind workers

Great staff.

Its is a clean store

Great staff

Great Service

Helpful staff

Great service