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Leith Acura of Cary
900 Autopark Blvd, Cary, NC 27511, United States
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Leith Acura of Cary
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Je
Review №1

I work for a competitor of a different brand and know how wild the car business is. Kevin was my salesman and was able to secure a hard to find model of the car I desired, and get me into the car hours after it landed at the dealership to fit my work schedule. I love the car and he’s been a great person to work with during this purchase. I wasn’t able to make it work with a few dealerships. When I reached out to him he shot me straight, got me answers quickly, and made it happen. Thank you!

bu
Review №2

I’m extremely satisfied with the services provided by Leith Acura. Customer services were above reproach. Michael Lee commitment and character represents what Leith Acura stands for excellent.

Si
Review №3

I was very pleased by the way my husband and I were treated during the purchasing of our new Acura. Kerry, Darius and Robert worked as a team to deliver exceptional customer service.They understood our needs, and worked together to make it happen. They spend time with us, and made the very nerve racking experience to purchase a new car very smooth and anxiety free. I could not be happier with their services.

Mo
Review №4

The customer service here is phenomenal! Ive been taking both Acuras here for service since 2016 and have always felt like welcomed. My service technician I love to work with is Justin. He is extremely helpful, honest, professional and personable on each visit. I always ask for him when I come in. The other people are really nice too its just Justin has always helped me and been so nice so I just always see him. They are awesome and will continue to have my business! Thank you Justin and Leith Acura Cary!!

Da
Review №5

Great staff! We really appreciated their quick response online and had the perfect care we were looking for at a great price. Our Salesperson Kevin was extraordinary throughout the entire process and kudos to Steve our finance manger for the great finance rate and quickly got us on our way to enjoying our new vehicle.

Jo
Review №6

I have been going to this dealership for the past 15 years and bought and had cars serviced here. The staff is always friendly, courteous and knowledgeable. I just recently purchased a 2021 TLX (my fourth Acura) and my salesperson Eric Rich made the experience easy hassle free with no pressure at all. I will continue to come here and recommend to anyone in the market for a car.

Iy
Review №7

Leith Acura Cary sales team called me several times about a SUV that I was interested in. I was very hesitant already, but they literally Called me EVERY DAY until they were finally able to convince me. I drove an hour and 30mins just for them to waste my time in 5mins. Their offer amount for my trade in was way below market value I’m talking thousands below the MINIMUM of KBB value, when I asked them why, I was then told because my vehicle smelled like smoke. My SUV has leather seats so I’m sure it wasn’t an issue that couldn’t be fixed for the price they claimed they deducted from it.I wouldn’t recommend any woman or first time buyers that are by them selves to trust doing business with these people .They’ll have you driving off their lot with so much negative equity with out the first care in the world. Or maybe they DIDNT want my business, idk 🤷🏾‍♀️. The whole atmosphere of that place gave me so many bad vibes that I didn’t even get a chance to open the bottle of water that was offered me. I never felt at an unease at a dealership like I felt in that place. NEVER AGAIN !!!!

ki
Review №8

Ashley was the best service adviser!! She was so accommodating, set me up with a loaner car just for an hour so I could run to Starbucks and come back. My experience because of her was fantastic!

Do
Review №9

Great salesman. Cared about assisting us. Low selection. Ended up buying somewhere else because we got $3800 more for our trade & spent $1750 less on our purchase.

Mi
Review №10

Great experience. Mike Lee was awesome. Up front and honest about what needed to be done with our 15 year old Acura TL. Great communication and fixed in a timely matter. Thanks!

Am
Review №11

Fantastic car buying experience. Kerry was beyond helpful in helping me find the right car for my needs. The whole process was stress and hassle free. He went the extra mile in bring a car over from the Raleigh location when they failed to deliver it as promised for a test drive. No pressure sales. I highly recommend Kerry.

Bu
Review №12

I recently purchased via an online site, a 2021 Porsche 911 Targa 4S with 585 miles on it thru Leith Inc. My sales contact was a young man named Mitch Shaffer. This was obviously a significant $$ purchase, site unseen( tho great pix online). I made the decision to buy it. Mitch was outstanding from day one. He handled all the financial transactions, picked us up at RDU, took us to Leith to see the car first hand, then drove us to our local hotel for the night. He picked us up in the am, took us to to dealership for an in person orientation on the car for 3 hrs and sent us on our way to Colorado. He has followed up with us weekly since then, answered my numerous questions on this fantastic( and a bit complex) vehicle and has become a friend in the process . I will also say the Sales Mgr and GM of Leith also made a point to meet us, have a nice conversation both about Leith and Porsche . They are an outstanding organization with very personable staff and execs. I recommend them in the highest terms.

Ro
Review №13

Kerry Leeburn is top notch. He will work with you on the right vehicle for you. No high pressure. A true professional. The whole organization is top notch. I am their A#1 fan!

ri
Review №14

Fast service with on-time appointment. Great waiting area and friendly and helpful service personnel and service writers. Overall a very positive experience!

Ke
Review №15

Ashley and her team were phenomenal! From customer service to detailed work was unmatched. I would not go to any other Acura dealership.

Tr
Review №16

I really enjoyed working with Keith Piles- I searched the Acura website for an RDX, Keith called me right away! Went to my scheduled appointment and Keith helped me step by step until I found the exact RDX I was looking for. He was patient and made sure all my needs were met before leaving. Thank you for an awesome experience.

Cj
Review №17

Justin did a great job explaining the repair and secured a loaner car for me so I could run errands while my car was in the shop. Great experience!

Se
Review №18

I have never had a bad experience with Leith Acura. From the car buying experience to the service department, the staff has been exceptional. The staff takes time to listen to your needs & address them. When you receive service, you will get a detailed explanation of what service was performed. If you leave there with any questions then you didnt do your part & ask.

Ni
Review №19

Warm and welcoming staff who kept me apprised of the status of my vehicle during some maintenance work. Had previously been to this location to pick up a part and again was treated very warmly. Their customer experience team members are well above par.

Er
Review №20

I love getting my car serviced at Leith Acura. Justin is phenomenal in giving me great customer service and letting me know what my car needs without me feeling taken advantage of. He is the best! Also, I love you can pay contactless!

Ch
Review №21

Fantastic experience as always! Justin is always professional and pleasant to work with every service visit. I highly recommend this service department!

Ke
Review №22

I thought Kerry was great. We are still working out the details, but we got a great price on a used car here. Check them out!

Li
Review №23

Did everything I asked, was kept up-to-date on progress, everyone courteous, and there was adequate space to keep my social distance from other customers/employees. No hard sell or finding sudden you need to replace X.... solid, dependable and trustworthy. Good experience all around.

Je
Review №24

This was my first time to this dealership. My service advisor did his home work begore I arrived to ensure everything was in order before I arrived.He even called me to move my appointment up when the parts came in early. Steve is now going to be my advisor.

G3
Review №25

Kerry and team at Leith Acura could not have made for a better customer experience. They worked with me regarding how I was doing my down payment and accommodated any other requests I had. No high-pressure sales tactics but instead a comprehensive layout of available options. Thanks again Kerry and Leith Acura!

Ha
Review №26

Working with Kevin Pile was a good experience. He answered all of my questions honestly and addressed my concerns and needs promptly. Working with Darius in the finance department was also a positive experience. I would recommend Kevin, Darius and Leith Acura for any of your automotive requirements.

Ja
Review №27

I highly recommend Leith Acura in Cary. They were great to work with. They truly listened to what we wanted and did so in a low pressure fashion. After finding the right solution they worked hard to get us a deal that we were happy with. I would suggest working with Kerry Leeburn if you’re in the market for a new Acura.

Jo
Review №28

Service was great. Fast, knowledgable, Friendly. Steve told be a few repairs he would reccomend and I will do them as soon as I get time to schedule them. However I was surprised when I walked past 3 sales people and no one said anything to me, honestly after seeing all the stuff that Steve reccomended I was ready to trade, especially since my family and I need a larger vehicle. Oh well I guess I will get it somewhere else and continue to service there instead if I stay with Acura.

Me
Review №29

Consistently great service experience with Service Advisor Justin. Ive been a customer for 11 years! Love the remodeled building too!

Ta
Review №30

I feel so cared for whenever I take my car for service at Leith Acura. The staff is warm, welcoming, and knowledgeable. Communication is excellent. I feel Im getting the truth and not getting sold into extras.

An
Review №31

I enjoyed working with Tom King every step of the way. Tom was transparent about the process and I never felt like he ever tried to sell me more car than I needed. Leith always treated me fairly on trade-in prices and gave a better trade-in value than any of the other dealers I talked to. Every time I needed support with the vehicle or advice about a purchase, Tom was always willing to go above and beyond. I always felt like Tom was a trustworthy partner who had my best interests in mind. Way to go!

Je
Review №32

Our advisor Michael was exceptional and the service was completed correctly and in the amount of time promised.

C.
Review №33

Staff is well qualified and very willing to help with all of my concerns.

Re
Review №34

Our contacts were with Mike Mitchell, Kerry Leeburn and Darius Mingo. Their dealings with us were very professional and what was promised was delivered.Any issue we have may be related to efficiency and expediency. There seemed to be long wait times between signing documents and getting to meet the right party.Overall however I thank them for all they did and we are happy with the MDX 2022. Nita Usero

De
Review №35

I enjoy the service at Leith Acura. I find that they are typically not pushy and I get done whats needed and thats all!! Last two visits Kylea has been rep i dealt with and ive found her direct and helpful. plan to continue coming to you for service.

Ka
Review №36

The customer service was great. The technician explain everything about the vehicle and the different maintenance expectations.

Da
Review №37

This place has always done good work to my vehicles that I bring in to get serviced by them !

Br
Review №38

Acura is truly a 5 start experience. From the beginning knowledgeable conversations with Kylea in service and feeling VIP with Michael L during my service appt. I fell in love with the new Acura 2021 design when I used the loaner car. I walked over to sales side and sat comfortably with Katheryne G who walked me through trim options and colors. After making an appointment to test drive we talked budget. Izzy Chacona sales manager thanked me with amazing Acura Loyalty savings. I absolutely love the new design of the RDX! I would highly recommend asking for Katheryne to see your favorite Acura and know the service team will handle the future care of your ride.

as
Review №39

I worked with Ashley to get my car fixed. She was patient and helped me with all my questions. My car was delivered on time and work done was spot on.

Do
Review №40

I contacted the Sales Manager Israel (who my son happened to know well) and we made arrangements to come and see a vehicle we had looked at and really loved while Leith Acura was closed on Sunday. We rushed over after work and Israel had Alex take me on a couple of test drives. Alex was very thorough in explaining the features each car had, etc after asking what was important to me. We really wanted to go home as we did not keep the staff after closing time, but knew we wanted the car. They worked with us, stayed late and ensured we were happy every step of the way. This is ONE dealership that went out of their way to ensure we were happy, one of the better customer experiences we have had in the area! THANK YOU Rick, Alex and Israel !!! Leith Acura is awesome!!

Ce
Review №41

Customer service is second to none! Everyone with whom Ive had contact with at Leith Acura has been exceptional. Very courteous and accomodating, and they seem to really appreciate my business. My service advisor Justin is the best!

BR
Review №42

Mike Lee is always a pleasure to work with! This is the only place I will take my acura to be serviced!

Jo
Review №43

My experience for for this service trip was fantastic. The work performed on my TL was quick and thorough.

Ja
Review №44

Salesman Stephen was great. Very knowledgable, patient, answered all questions very thouroughly. He can us his complete attention without talking on the phone or texting. Would reccomend him for anyone shopping at this business. Jan S

BO
Review №45

Back in March 2020 Leith put a new battery in our 2016 ILX . On Friday my wife broke down and had to be towed. Reason battery was completely void of power even after charging. You charged us over $160 for that battery. Acura either put defective battery in our car or did not replace at all. That is an disgrace and we deserve a refund.New battery cost us $150. AVOID THIS DEALER!!!!!

Jo
Review №46

The easiest car buying experience Ive ever had. Super helpful and nice. After the horrible experience we had at Southern States Mazda this was a breath of fresh air. It was so nice to see that a car dealership caring so much about doing the best they can for their customers.

Ly
Review №47

Purchased a pre-owned 2012 MDX in October 2020 from Kerry. They sold the car (touting the maintenance history) without having the crucial 100k mile timing belt service being done and the torque converter required a refill and TSB Flash both which I had done by Tao Auto for a fraction of what Leith would have charged.....and frankly they shouldnt have sold a vehicle needing that to begin with or should have at least disclosed it. Shady!

St
Review №48

The service team at Leith Acura is always ready to help as soon as I arrive with the vehicle. They take great care to ensure we have a positive experience when having our Acuras worked on.Great service from Leith Acura, each and every time.

Ly
Review №49

Im in the process of moving to Apex and during part of the move, my vehicle began making a loud, unusual sound. I called Leith Acura and explained the situation. They were able to schedule an appointment that day and quickly diagnosed the problem. I was able to return to Missouri knowing my drive would be safe. Thanks to Kylea and Mike!!!

He
Review №50

Phenomenal service at Leith Acura of Cary: My service advisor Kylea is the best service advisor. Not only is she welcoming and friendly, but she really listens to the customer and tries to help them with anything. My 2004 Acura TSX was presented to me with a superior wash and vacuum. I really appreciate the care that goes into the little things like that. I felt like a VIP customer even if I dont have the newest and most attractive car being serviced. I will continue to drive to Cary to have my car (and my future Acura car) serviced at this dealership!

Mi
Review №51

Justin is the best in the service department. Always helping me with my vehicle repairs. Thank you and to everyone there!

Br
Review №52

Very pleasant! Fast professional service. Great check-in, very comfortable waiting area and the technician talked to me very professionally about the details after the car was finished

Ne
Review №53

Kylea was outstanding in taking care of my Acura TLX service needs. The techs in the garage got my car in and out quickly for the A1 service. While I waited, I got to see Kerry who helped with my purchase last year. As always, I was taken care of and treated like family. Kylea walked through the service report with me, answered all my questions and walked me out to the car. She cleaned the steering wheel and door prior to me getting with a disinfectant due to the times we are in now. Much appreciated! Kylea - see you next time I bring the wifes Acura in for service. Great Job by all!

To
Review №54

I bought my RDX in 2012 and plan on keeping it for 200k miles. I had a 100k mi service. I had a great experience with Leith. I thought I had one problem and they diagnosed a cheaper problem. The service was fast and they even cleaned up my car. I highly recommend.

Bu
Review №55

Justin and Kylie and Michael never disappoint! They always take great care of us!You cannot get better service than Leith Acura!

Ti
Review №56

Prompt courteous service with full explanation and itemized description. Service was completed in estimated time frame and I was notified as soon as car was ready. Recommend!

Ru
Review №57

Kylea was warm, efficient and funny. Gave an accurate estimate of service time and kept me updated during my stay.

La
Review №58

I just leased a brand new Acura RDX an amazing vehicle but the best part of the experience was working with Eric the process was seamless, and yes a pleasure I highly recommend Leith Acura!!! Top notch!

Ja
Review №59

Im just an average person with an older MDX that I need to keep running. Ill give the place 2 stars but thats only because the parts department people have always been helpful and respectful. The customer service there is the reason why I started doing all the work on my MDX myself, they have no respect for anyone who they cant talk into purchasing something. Personally Id suggest using a third party resource like acura parts warehouse online to the extent possible and doing the work yourself. If you do plan on purchasing a vehicle go somewhere where the actual VALUE their customers.

To
Review №60

Michael was very good and talked me off the ledge when I was presented with several very expensive repair items. I felt comfortable working with him and feel he was trying to give me the best recommendations possible.

Ta
Review №61

Adrian and his staff take measures to make sure it is a good experience every time I go in! Kylea is always upbeat and helpful! Great job!!!

Sh
Review №62

Customer service was excellent my driver seat was broken. Then service person asked me to take pics so he could see it (side note I live 1hr 20mins away) he contacted me back with an appointment and estimate. My appointment took 30 minutes and I was out.. everything was great my problem was acura know the seat breaking is a issue🙃

Co
Review №63

This was my second time dealing with the Cary Autopark group. It was a wonderful experience. I will return back to them for my next purchase.

Ke
Review №64

Were newer in the area, so we just found Leith via online car search and it was a great experience.They sell cars quickly, so a few of the ones we were interested in were already gone, but our salesman Craig took a ton of time with my daughter to help her find a great used car. He gave her the respect of letting her make decisions, but he gave really good insight between models when asked. And he was frank about things wed need to do soon, like new tires.One crazy thing... between the time we saw this cars price online that morning and the time we went to make an offer, it had dropped $1000 in their system. And so we even got it for that much less with no discussion.I cant say enough about all the little things he did, for this sale of probably the cheapest car on the lot... they fixed a few small things right away, and even sent a mobile glass repair to do a window chip n/c.Being a used car, and my daughter paying cash, it was nice that the finance folks werent pushy on extended warranty etc. Thats one downside of buying from most dealers, so we were glad it didnt happen.So it was 110% a great experience. A month later, the car is dandy, no regrets. Its a relief to have found a place we really like, to look for our next car (and they have a ton of brands tied into their auto mall in Cary).

Jo
Review №65

Awesome staff, justin helped me out he was super professional .

De
Review №66

Well I have to say I knew what I wanted to purchase when I got to the dealership. I’m quite sure they were surprised that I purchased the Used SUV. Anyway with any used vehicle or new vehicle period there can be issues or recalls. Needless to say a week or two in to this purchase of the vehicle the screen says check gas cap. Well I checked the gas cap several times, and finally took the SUV to a mechanic who checked the vehicle for me and stated what was wrong. He suggested that I call the dealership since I had only had the vehicle for two weeks or less. So I did and low and behold the manger I spoke with said that they will take a look at the issue but I will have to pay the repair cost to fix the vehicle. Thank you Cary Acura Dealership for your thoughtfulness in selling a vehicle but not willing to work with the customer two weeks later after the vehicle now needs work done to it. One thing for sure you never know individuals personal connections to people, and I will be thoughtful on who I refer to your dealership. Don’t judge a book by its cover. Highly disappointed customer who thought Cary Acura has some class about itself.

Jo
Review №67

My wife and I just bought a car here, we both had the BEST experience you can have in buying a car. The team here is great! Loved working with Kerry, Tom, and Israel on buying a MDX. Also a phenomenal car, we will be coming back! Thank you!

Jo
Review №68

Spoke with and visited 3 or 4 other dealerships while shopping for a 2019 ILX and ended up returning to Leith. Brad Rodgers was helpful and straightforward. I did not see any of the gimmicks and high pressure sales that I found at the other dealerships. Very satisfied with how I was treated, the vehicle and the price. Thanks Brad.

Li
Review №69

The staff is friendly and accommodating. The work they do on my vehicle is excellent and I feel like provide honest feedback on suggestions for future maintenance.

Jo
Review №70

Always prompt, courteous and helpful. My service advisor Steve Riley is always dependable and trustworthy

Jo
Review №71

Juan White did and excellent job helping find the MDX my family was looking for. We got a great deal and color combination we wanted. Very happy with his professional service.

Ch
Review №72

Recently bought a used car from this dealer. On the way home after my purchase the engine light comes on. I get home and call the dealership and explain the problem. They schedule an appointment and I take the car back. After two hours they tell me my car is ready. Then the service associate tells me they just turned it off and if I have any more issues to take it elsewhere because they dont have the resources to repair it. I live two hours away from this dealership and feel like I could have been told this while on the phone when I explained the problem

Ah
Review №73

I went to the capital location to get my Car repaired, and just know that you are dealing with some of the best human beings you could ever hope to. Very rare you find people like Jake, anywhere let alone in this industry. 🙏🙏🙏By the way Leith’s prices are nearly half of what you would expect to pay at another Acura Dealership

Ta
Review №74

Visit was good. I can count on the staff to be honest.

Jo
Review №75

Kylea represents Leith Acura extremely well....very knowledgeable and very professional. She has a natural ability to let the customer know that she cares about them.

Ad
Review №76

I had purchased a vehicle, there was a windshield replacement which was Promised by Leith Acura, for which they did call me and as promised they changed and did a good job. I was satisfied by the work they did and staff is helpful and friendly. I had questions to the finance team i met them they did take time and addressed my concerns and questions. Over all entire team Leith Aura at Autopark BLVD is good can be trusted.

JE
Review №77

Love my car! Great car buying experience!

El
Review №78

I had an emergency situation. Kylea took care of my problem and provided an exceptional and professional experience greatly easing my distress- highly recommend Kylea and Leith!

ed
Review №79

Service department was very nice but the wait was pretty long. Sales is a completely different story. I hope the Raleigh location is better.

Ce
Review №80

It has taken me 5 years to write this review. I purchased my first Acura, an ILX in 2015 and I just recently purchased a 2018 TLX. I used the Acura service department for maintaining my ILX and I’ve always had a good experience. I never felt they were pushing a service or product on me. It was getting my TLX that led me to writing this review. My TLX was pre owned and after a bad experience many years ago with a pre owned vehicle (not from Leith Acura), I was hesitant about getting another. The car is in amazing condition and after having it for a few days, I notice there were hard water spots on the exterior of the car that needed serious elbow grease to remove. The dealership was able to address this without it being a huge inconvenience or issue.

Jo
Review №81

Made same day appointment and had car serviced and cleaned in less than 2hours. Great job.

To
Review №82

Purchased a used van from this dealership and hand some concerns. After speaking with the general manager Robert McKenna all the concerns were quickly resolved. Nice to know that customer service and making things right still exist at auto dealerships. Highly recommend this dealership for your next car purchase!!!

De
Review №83

Fast and friendly service! Ive been bringing my car here over nine years and it runs beautifully. The service managers go out of their way to assist me. Special thanks to Justin, Jeff, Mike, and Daniel. Good work guys! Thanks!

Je
Review №84

Fast service as promised. Michael is a fantastic service advisor.

Br
Review №85

I recently purchased a 2020 Acura MDX and had the privilege to work with Juan White. Juan was a joy to work with. He was very knowledgeable and patient with me. He exhibited professionalism and provided world class customer service. I will continue to purchase exclusively with Acura and Juan.

Ta
Review №86

Worst customer service experienced while seeing a car to purchase. They were showing the same vehicle to another customer while discussing the final price with us and told us on our face that theyll us know once they see what the customer decides about the car. Note that they didnt even say the final price to us.It seems like they are showing the same car to multiple customers at the same time, and whoever makes the best offer will get the car.Very very unprofessional and disappointing!!!!

Yv
Review №87

We had a very pleasant shopping experience with Matt Johnson. His honesty and professionalism is top notch! We went to Leith Acura because we have owned a very reliable Acura TL for the past 10 years, and have had great experiences with the service department at Leith. Matt was able to answer all of our questions and we never felt pressured to make a purchase. He was extremely patient with us as we had another vehicle that we were interested in at another dealer. Overall, we had a great purchase experience, and we highly recommend Leith Acura when shopping for a new vehicle. We will definitely return to Leith for future purchases.

Ra
Review №88

Honestly forgot I hadnt reviewed until I recieved a 1 yr anniversary reminder email.I purchased a car from this location in September 2018. It was my first ever car purchase, and Id been browsing online listings when I found a car I wanted to test drive on their lot. I called the number provided on the listing and scheduled a test drive, was paired with a gentleman named Mike Mitchell. Throughout the test drive, he said very little, making it a pretty awkward experience. Nonetheless I liked the car and wanted to buy it. It took Mike a very long time to get questions about the vehicle answered. He did, however, agree to take care of some cosmetic things before the sale, so that was a plus. Mike said they couldnt take a down payment in anything but a certified check, which I did not have, so he had me sign a paper agreeing that they would hold the car for 7 days while I worked out financials. During the hold period, he repeatedly reached out claiming that there were other interested parties, trying to rush the loan process. This added to the already considerable stress that was on me, because it was my first purchase and I wanted to do it right, and it caused errors that required the paperwork to be redone 4 times. Other staff in the dealership were very nice, and the paperwork process once we actually got to signing was smooth. The car is still running fine and it is exactly what I wanted. I only took off 2 stars on this review due to the poor experience I had with Mike. Felt he hindered the process more than helped. If I do purchase from this dealership again, I will request to work with someone else.

Ma
Review №89

200 miles from home and the TL had the alternator and battery fail. Took the TL here and worked me into the schedule (obviously no appointment) and got it all repaired. At a time when I could have been taken advantage of, they treated me like part of the family! Mike the person I worked with was great!

Ju
Review №90

Eric and Eddie are amazing. Always willing to help and answer questions. No pressure from either. The service department is always upbeat and willing to help out with whatever problem. Leith dealerships as a whole have always been good to us no matter which dealership we have been to

Aj
Review №91

Good service, friendly staff, great overall experience.

Bl
Review №92

Price competitive, helpful and informative sales staff. I helped my 71 y.o. mother through the buying process which took just under two hours. Initially we stopped in at Hendrick Acura only to experience impossible communication and low service standards. Leith was a quality experience that matched inventory and beat the price of the competition. Thank you Leith!

Ma
Review №93

Tom King was a Great Salesman! I was not pressured or hassled to purchase a car. He was very personable, helpful and knowledgeable. He put my mind at ease with purchasing my first SUV. Thank You for being so patient with me! Excellent Customer Service! I will Highly recommend Tom King and the Leith Acura Dealership.

pr
Review №94

I bought my MDX at Leith Acura, Raleigh on 20th Jan 2020. I was not feeling well when I bought but I got a great deal so dont want to miss it. Marketing team did a great job to complete all formalities and I am extremely happy with that. When it comes to finance, I had worst experience. As I was not feeling well I couldnt get time to research for good interest rate and other deals, then finance manager (Spurling Cook) suggested to take warranty and gap insurance which comes with great deal. As I was not feeling well I didnt really looking at the numbers and blindly trusted what he was saying. Later I realized that I will get best deal than what I have and on very next day I went to the office to cancel warranty and gap insurance, that time Spurling Cook gave me one application and told me he is going to cancel both warranty and gap insurance and it will take 5-6 weeks to reimburse the amount. I waited for three months and got only half amount . Then I tried several times and whenever I called for Spurling cook got no response, unfortunately he is the only person who can tell about finance related issues. Finally one day I got connected to him (in March) and he replied that he only cancelled warranty but he didnt cancelled gap insurance and he is going to do that. Again waited for 5-6 weeks and tried calling him, same issue repeated. I got him after several attempts exactly seven months after I bought my car i.e. on 20th July 2020. He replied that he needs to check it and will return the call but that never happened on that day and didnt even expected. So frustrating, even after 7 months I really dont see the solution and my money never came to me.

Ma
Review №95

Very professional fast and friendly

Sr
Review №96

These guys are sick. I got my Acuras battery replaced by this dealer two years back with 10 year warranty. For $180. The battery died on me last week. I jump started it and went to dealer for the replacement of the battery under warranty. The service rep asked me to bring the receipt to show proof of purchase as the dealer deletes the data older than two years. They rep quoted me around $270 if I do not find the receipt. I went back home and searched for the receipt every where and was luck to find it in pile of old mails. I went back and the dealer replaced it for free. The problem is the receipt cost is $300 which is not mentioned any where in the receipt. Moreover, are they living in the jungle where there is no power and computer? These kind of guys take the country backward.

St
Review №97

These guys are true professionals.Theyll give you a fair price for their vehicles, are willing to negotiate, and youll leave with a fair and reasonable offer.They fixed the issues identified during the walkthrough and havent had any surprises.Additionally, if they find an error made after youve walked out the door, theyll take the initiative to contact you and make it right. I was really impressed with their integrity. Would recommend this dealership to anyone.

Da
Review №98

Recently had them service my wifes. Oil Change, tire rotation, lubricants and fluids topped. Tremendous staff over all between Izzy up front who pointed us in the right direction and Kylea in Service who was awesome with handling the details! Highly recommend this team!

Ka
Review №99

This is my third lease with Leith Acura of Cary. I have dealt with Mike Mitchell on each lease and have found him to be not only knowledgeable but very helpful in making the process as seamless as possible. I enjoy working with Mike as he really understands customer service. He is a true professional in every sense of the word!

Ma
Review №100

Routine visit plus the provided a ride to my daughters house.

Information
100 Photos
100 Comments
4.4 Rating
  • Address:900 Autopark Blvd, Cary, NC 27511, United States
  • Site:https://leithacuracary.com/?utm_source=organic&utm_medium=google&utm_campaign=google_my_business
  • Phone:+1 919-213-8453
Categories
  • Acura dealer
  • Car accessories store
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Car manufacturer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:9AM–5PM
  • Tuesday:Closed
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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