Great overall experience. Thomas was very helpful in the purchase of our car. We are very satisfied with the smooth process. Definitely recommend this dealer to anyone.

Let me first say that I love my new car. What made this experience was Matt Bishop. He made this process simple easy and I got exactly what I wanted and needed. When I went on the lot I wasnt sure what I was looking for other than a better car. He was patient and attentive and we found the perfect car for me. He deserves a pat on the back for trying to make sure everything was perfect. He even cleaned up the car himself. He is a great guy and I tell all my friends about Matt at Johnson Subaru because he made sure that my experience in buying a new car was stress free and easy. Thanks you guys and thank you Matt!

This is specifically for the service department. I purchased a 2022 Subaru Outback Wilderness. Loved the car until there was heavy rain. There was a leak that filled the floorboard on both the driver and passenger side with water. Dropped it off, got a loaner,, picked my car back up after three days and was told door seals were replaced, the service dept tested it, and the issue was fixed. Fast forward to the next time it rained and there is water in the car once again. I called the service representative that helped me the previous time directly and left a voicemail. By mid day the next day I still had not received a response so I called the main line. I was told to drop it off the next day during my work day which I cant just leave work and that they didnt have a loaner to give me. At this point Im risking permanent moisture damage to the interior of a brand new car since the floorboard has been completely soaked and they dont seem to think that repairing the issue is important.

I had an excellent car buying experience with Johnson Subaru of Cary. Matt Bishop was incredibly helpful, accommodating, and willing to go the extra mile to get me any information I needed. Matt kept me updated throughout the entire process and made sure I got the Forester of my dreams. His professionalism and attentiveness played a key role in my purchasing decision, and I would highly recommend him for all your car buying needs. The bow on top was a thoughtful and nice gesture!!

I had an extraordinary experience with Matt! He went above and beyond so that I could get my new car. He picked up the car the day before to make the process easier for me. He asked all the information he needed the day prior because he knew I had to be at work at a certain time the next day. He is friendly and has great customer services skills! He checks up on me from time to time to make sure that my new WRX is working fine. I recommend asking for him if you’re interested in buying a vehicle. My overall experience was amazing! I couldn’t ask for more.

My son and I had the best experience working with Jamie Hackney to purchase a vehicle Johnson Subaru of Cary. Jamie was very open and honest. He was supportive in decision making and knowledgeable about the car. He did not try to sugar coat anything. His transparency was much appreciated. My teenager was able to connect with Jamie because he was very down to earth and engaged him in the conversations. If you want excellent customer service and someone you can easily talk to without pressure, ask for Jamie Hackney, hands down, the best car salesman I have dealt with.

My experience with Sebastian Morales was absolutely amazing. He went above and beyond to make my experience wonderful. I highly recommend them! My boyfriend and I will definitely be returning in the future! I am so in love with my new car!

Jamie Hackney was superb. We went in with no expectations but received superior customer service. Jamie was honest, patient and straightforward. There was absolutely no pressure whatsoever. We were extremely pleased with the service we received. Jamie is a top notch sales person and an even better human!

The service at Johnson Subaru is second to none! Godfrey Akenabor made sure the process was smooth from start to finish. No waste of time just straight to the point which is my biggest win when purchasing a vehicle. As if that wasn’t enough, after settling in your vehicle Denise Vargas will sit with you in your car and explain how everything works so you can maximize the use of it. This is my second Subaru with Johnson each experience only gets better!

My family purchased a Subaru Forester from Spencer this past week and it was a wonderful experience! Spencer was very patient with my whole family and took extra time to answer our many questions. I LOVE my new car and I enjoyed the car buying experience here.

My experience with Johnson Subaru of Cary and my salesman, Matt Bishop, was nothing but extraordinary.I knew in advance which car I wanted. Matt made sure it was out and ready for me to see when I arrived. He also brought out another car with a different interior option. I was trading in my 2 year old Crosstrek, so I was very familiar with all the features, and once I decided on the interior, it was a done deal. Matt walked me through the purchase and trade in process as quickly as possible, all while helping to entertain/distract my 7 year old daughter that came along.Overall, the entire process was quick and painless. I will definitely be going back to Johnson and happy to work with Matt again in the future.

I would recommend this dealership! Jamie Hackney is definitely an asset to the company!!! If anyone is looking to purchase a vehicle, ask for Jamie!! One happy customer!

I had an excellent visit at Johnson Subaru with Ken Wiggins yesterday. He treated me how I feel like I should be treated when I go to look for a new car; respected with a positive experience. It was a smooth supportive process that helped me to get what I wanted. Thank you Ken!

No pressure sales! Kevin Hickle is the guy to work with to buy your next Subaru. He’s very knowledgeable with the brand, models, specs, trim levels, & options packages. No pressure, attention, patient, & professional. Even when we switched several times between models, colors, & trim levels ! He can give approximate cost & spec differences off the cuff. Impressive! After researching & test driving with 5 manufacturers (Toyota, Honda, Subaru, Volvo, & Audi) between 12 dealerships. He was the most knowledgeable about the product and even knew the competition specifications. We ended up buying 2 SUVs (2021 Forester & 2022 Ascent) from Kevin due to excellent customer service & expertise. Most dealer sales reps don’t even know the manufacturer they represent, nor options & trim levels. When we took delivery he spent another hour (or more) walking us through any detail and question about the vehicle. Kevin Hickle will be our next car sales representative.

They’re fine when your purchasing a car, but are the absolute worst after that. We’ve called multiple times because we’re having car issues and they’ve never connected us with anyone or got back to us. The absolute worst service I’ve ever received. Just be prepared if you buy from them.

The team at Johnson Subaru of Cary was phenomenal! Charles, Matt and Carly were all great to work with. I do not want to leave out Erik as well. These professionals made my buying experience enjoyable and smooth. Thank you all, and a job well done!

Recently purchased a brand new 2021 WRX STI from Johnson Subaru and the service and attention I received from Matt Bishop was top notch. He assisted me throughout the entire purchase process and even went above and beyond after the fact to ensure I was pleased with my new vehicle by frequently reaching out. I appreciated his honesty and transparency throughout the entire process, which played a key role in my purchasing decision. He was exceptionally helpful with getting my tinting set up as well. Matt, thanks for all your help! Loving the new STI!

I purchased a Forester from Matt and my experience was phenomenal! He was so willing to work with me to make a decision on which midsized SUV I wanted. He even had all the makes/models that I was reviewing pulled together so I could see them and compare them side by side. Thank you Matt for going beyond my expectations to make sure I had the best new car for me. I just love my new Forester.

I test drove a vehicle 2 years ago here and had a great experience. After recently getting in a wreck I returned to test drive again and decided to purchase. The salesperson, Sebastian, made the process very easy and low pressure. The finance person, Stanley, was very knowledgeable and make the paperwork painless. Highly recommend!

I had the best car buying experience with Ken at Johnson Subaru of Cary! It was a smooth, positive process and Ken got me exactly what I was hoping for! I will recommend Ken and Johnson Subaru to anyone asking for a car dealership! Thanks, Ken!!

What a pleasant car shopping experience! Everyone was so helpful and had wonderful attitudes! Their customer service was “old school “. They cared about their job and what you were looking for. Didn’t try to push us Into some thing we didn’t want. Our salesman, spencer Andrews was excellent, he dealt with us over a two day period and even responded to our text after hours! We caused him to redo paperwork three or four times while we were making our decision. He was so understanding. He had to walk up a hill to get our car several times during the process and he never seemed agitated. It was hot too. Spencer made our car buying easy.

In the past Ive received experienced good service from Johnson Subarus service department. My most recent experience with their service department has dramatically changed my opinion regarding their customer service and dedication to the Subaru Love Promise.I brought my 2020 Outback Onyx XT in for two warranty services on Oct 13, soon after Johnson Subaru moved into their new building. One issue was addressed and repaired quickly. The other issues, a paint defect on the hood, was not addressed during that visit. I was told that the service department needed to send the claim out to Subaru corporate for a decision on wether it would be covered. I have received no update from Johnson since my visit on Oct 13. It is Nov 11 as of the writing of this review.Ive reached out to Johnson at least 6 times since that visit to inquire about the status of their decision, leaving messages for both my service advisor and the service manager. My service advisor did return my voicemail, but basically informed me that he had no update and did not know if they had contacted Subaru of America. Two voicemails to the service manager have gone completely unanswered. I called and requested to speak with the general manager and the receptionist told me my voicemails to the service manager may have gone to a dead mailbox and that the SM would DEFINITELY be calling me back that day. Its been three days and still no call back.I reached out to Subarus corporate customer service on October 26. They have also been unable to reach anyone at Johnson Subaru and they informed me that no warranty claim for the paint issue has been submitted by Johnson Subaru on my behalf.Im writing this review to hopefully get the attention of SOMEONE at Johnson, since all previous and reasonable attempts to contact them have gone completely ignored. Im happy to update my review once the service department recognizes my issue and begins working on an outcome.Johnson Subaru - you have my contact info. Please have someone call me.

I called Johnson Subaru about a used car we found online and was put with a salesman and made a time to meet. Our salesman, Ken Wiggins, made us feel welcome and comfortable immediately. His calm and friendly demeanor along with his knowledge from many years in the auto industry made for a great experience. We didnt just run up with a salesman, we made a friend. We ended up with a great deal on a very low mileage car. I highly recommend Johnson Subaru and especially Ken Wiggins.

Poor experience here unfortunately. Scheduled a time to look at a used vehicle only to arrive, wait for a bit, and then be told that the car I was assured was still available had instead been sold the previous day (apparently before I was assured it was still available). The staff was quite friendly, courteous, and apologetic about the problem. However, their organizational system clearly does not work and the courtesy didnt give me back the hour plus that I wasted on this visit. Very frustrating unfortunately.

Had a great experience while buying my car here. The salesman, Matt, was very helpful and professional. He eased my nerves about buying a car and made the whole process smooth. I would highly recommend this place for anyone looking to buy their next car!

Had an incredible purchasing experience with Kenneth Wiggins and the Johnson Subaru of Cary team. Kenneth worked openly and honeslty on pricing with me and Carly helped with all the paperwork to close the deal. This is my second Subaru purchased from them and would do so again in a heartbeat.

We bought our brand new Subaru Forrester Touring from Matt Bishop on April 1st of this year and we could not have been happier with our purchase. Our sales consultant was very helpful and professional. He continues to reach out to us to be sure everything is okay. It’s obvious that the customer service is a high priority at Subaru of Cary. Highly recommend! Thank you Matt for such exceptional customer service.Elba & Israel Luna

This has been an amazing experience. After having a terrible experience at multiple dealerships locally. I am so glad I came to this Subaru dealership. KEN WIGGINS went above and beyond and got me into a car I wanted and gave some of the best customer service i have ever received while shopping for a car. He was in contact with me on every single detail as we were waiting for the car to be delivered. Definitely gained a customer for life and will be recommending Ken to anyone I know looking for a car.Thanks for everything!

Have been dealing with a malfunctioning head unit for two years in my 2020 Outback. I can’t get anyone from the dealer to return my calls and all I want to do is get my car fixed. They send you straight to voicemail and won’t call back. I have had to call Subaru USA and they are trying to help me but even they are having trouble with the dealer. This is my first Subaru and probably my last, largely due to the treatment by Johnson Subaru.

Had a good experience here. Kevin was super easy to work with and never put any pressure on me. Would recommend!

Reading all of the positive reviews certainly made us confident we had chosen the right dealer. This was not the case at all. We communicated intentions to trade via email and phone. When we got there it was like starting over. The salesperson kept trying to push models we were not interested in and waited until we arrived to tell us most of the inventory was at a different location. We saw a couple of vehicles (significantly overpriced) and asked for our trade valuation. Upon seeing the severe lowball we ended the transaction. Definitely not worth the drive.

I dont normally write reviews, but I felt compelled due to the outstanding service I received at Subaru of Cary. Though every person I encountered was polite and professional, there was an excellent standout in that mix and that person was Matt Bishop.There was a bump or two in the process of a used car purchase, that was the fault of nobody, but Matt Bishop continuously monitored and reported back to me with the status until it was resolved. Matt cared about the results of his efforts for me and that is rare to see in this day and age.Thank you Matt!I will be looking for you with our next purchase!Luke Masinick

Highly recommend this dealership! I live in Wilmington and found a used vehicle that fit the needs of my company. Made an appointment for the next day with Jake Boyce. Upon arriving Jake had the vehicle pulled to the front of the dealership, keys in hand, ready for my test drive. I took all the time I needed to look everything over while they worked on the out the door price. It drove great! Everything depicted in the online description and photos were spot on so I was ready to make a deal! When I arrived back at the dealership Jake had my out the door price ready and it was great! Below what I was anticipating to spend! The process afterwards was seamless and quick! Carly was great and had everything lined up and offered me an amazing extended warranty which I gladly accepted! The vehicle was detailed and I was thanked again by Jake and Jonathon who thanked me again for coming by. Amazing service, worth the 2 hour drive! I’ll be returning when I’m in the market again!

10/10 recommend this dealership for ALL NEEDS. As soon as we walked in I knew exactly what I needed and wanted and it happened. Traded in a 2009 Jeep Wrangler and got the price I wanted for it as well as picked up a new 2018 Honda Civic EX.If you’re ever in the area stop by and ask for my guy MARK.Mark was great and literally the best guy I’ve worked with. He understands everything you tell him and gets it done. NO PROBLEM!!Thank you Mark for your help and hope to do more work with you in the future!

Luke has one of the best customer service I ever experienced coming into that beautiful establishment. I think Luke should get a raise for his great customer service and wide knowledge of cars.we love luke

The service department treated me quite well. Theyre very organized and efficient. Im pleased with the service on my Subaru Crosstrec.

I recently purchased a Crosstrek with the help of Matt Bishop. It was honestly one of the best customer service experiences I’ve had. It was my first time purchasing a vehicle alone, but he never made me feel pressured. He was so kind and informative. He went above and beyond his job duties by checking in on me and my new car afterwards. He was timely, professional, and even recommended me some fantastic wineries to visit. I could tell he really cared about making sure I was comfortable and satisfied.

Love my Forester! Matt Bishop was incredible! He made the whole process extremely easy. Very knowledgeable and helpful! Thanks Matt!

My name is Rose Huffman and I bought a Subaru from Sebastian Morales on March, 20, 2021. Let me just say it was the best experience in buying a car I have ever had. Sebastian was very knowledgeable, patient, kind and informative. I love the Subaru brand and will definitely come back because of Sebastian’s expertise. I enjoyed my experience. Thank you Sebastian for a wonderful day and getting me what I wanted.Thanks, Rose M. Huffman

I had a amazing experience at Johnson Subaru of Cary. I walked in and was greeted by the friendly staff, the lady’s at the front desk put me in contact with ken and he helped me every step of the way! He was very friendly and gave me plenty of options on how I could drive away in my dream car which was a 2021 Subaru wrx. I walked out feeling great about my new car and like apart of the Subaru family I highly recommend coming to Johnson Subaru of Cary!!

Godfrey is amazing, he pulled out all the stops for me. Carly was incredibly helpful on getting me out the door too. Cheers!

Mr. Ken Wiggins ~ I can not say enough! He listened to me with sincere care and provided the upmost professional service. He is a genuine person who worked with me through the day and provided exactly the automobile I had in mind. Thank you for finding my Unicorn and it was a pleasure spending the day with you!

I had a great experience with my salesperson, Matt Bishop, who was particularly helpful during the process of getting my pre-owned Crosstrek. I am a loan officer for local financial institution, so I’ve had a lot of experience talking to dealership salespeople, but when I found myself on the buyer-side of the transaction, I’m glad Matt was there to provide personalized customer service that ultimately led me to a car that I’m still excited to look at and drive everyday. Thank you!

First let me say I did not buy a car from this dealership however I did work with a awesome salesman while I was shopping for a new vehicle. If you are looking for a Salesman that is a step above and will treat you well you should go see Michael. At the end of the day I didnt purchase a car from him but he was so easy to work with.

Luke was the salesman assigned to me. He brought the car from Cary to Durham ( about 30 minutes drive) and I was able to test drive the car. Overall my experience was very positive and I didn’t feel pressured. Furthermore, I was able to get the car at a fair price. Would recommend Luke at Johnson at Subaru!!

Had my car in for the 120k service. Customer service was great, phone communication could not have been better. Loaner was really generous. Experience was top-notch.Had some confusion regarding a broken lumbar function on the drivers seat. A simple metal clip had broken but the dealer was only able to offer to replace the seat to the tune of $900. After some online research I was able to find instructions on how to replace the broken clip for a couple of dollars. The service dept. at a dealership will not recommend a homemade solution to a broken part, so take the time to ask questions of the technician. If they cannot help you in an official Subaru capacity, they may be able to direct you in alternative solutions or more thorough explanations of the situation. Jay, specifically, was very amicable on the phone and walked me through the issue in detail. Will be taking the car back for my next service.

Luke at Johnson Subaru in Cary took excellent care of us with our New Outback. He is especially knowledgeable, responsive, and professional. He did not take any shortcuts- he got us the right vehicle, and made the process easy. I would definitely recommend and buy from him again.

Spencer seemed disengaged and disinterested from the moment we walked on the lot. When I asked about the difference between the Limited and Touring, he responded “more bells and whistles”. The snarky remark and dismissive attitude was enough to make us walk off the lot and take the time to write this review.Do not recommend wasting your time with this dealership.

Ive tried to get in touch with finance via phone and email for over a month in order to cancel my extended warranty. No one has picked up the phone in finance or returned an email. Theyre quick to take your $, but good luck trying to get any back. My interactions during purchase and maintenance/service of my car were good, but theyve lost a return customer and my recommendation for their dealership. Ive worked in customer service my whole life and understand being busy. But no response in over a month in extremely unprofessional.

Our experience at Johnson Subaru Dealership was amazing and we would not hesitate to go back and purchase another car in the future. The staff was wonderful, in particular, Sebastian Morales went above and beyond to assist us with our new car. We had never had such a positive experience buying a car! We highly recommend Johnson Subaru!

The rep I talked to was plenty nice but I made an appointment to see a car and when I showed up to test drive it, as the rep was having me sit in the car for a test drive he informed that it had already been sold. Im so upset, Ive been doing so much research, secured the cash and drove out of town for this car only to be slammed as soon as I get there. It would have been so easy to give a call to let me know it was taken and they didnt. Super unhappy with this experience.

Terrible costumer service. I made an appointment to test drive a vehicle 3 days in advance. I specified which model I wanted to test drive and the rep said it was available. When I got there for my scheduled time I waited only to have the sales man, Matt show up 25 minutes late then hand me off to another sales man without explanation. Then found out that they didnt have the model I wanted to test drive. What a waste of an hour. Youd think they would let you know of the shortage and advise they didnt have Outbacks to test drive.

Excellent experience. Our sales person, Jamie Hackney, went above and beyond to help us find just what we needed. Even with a limited inventory due to the chip shortage, Jamie was able to find us a vehicle within 48 hours. Would certainly recommend him . All the staff at Johnson Subaru were a pleasure to deal with.

Through the Bank of America digital car shopping portal, I came across a beautiful 2019 Lexus that I knew would be gone if I did not take action. I got in touch with the dealer (Johnson Subaru) virtually and informed them of my circumstances/stipulations and they quickly wrote me a quote. I received a call to go over the quote, and politely let them know that the projected quote exceeded what I was willing to pay. I thought I would not hear from them again, which is pretty standard but no, I received an email from Robert Brunson (general sales manager) with a quote that better reflected what I discussed on the first call. I decided to visit the dealer and test drive the car. That is when I met David Diaz (sales and leasing associate). David allowed me to take my time on the test drive and at no point did I feel rushed. I ended up finishing the buying/paperwork process with David. What ultimately sold me on the car is the fact that they never veered away from what was originally quoted, offering to pay for Apple CarPlay installation, the great customer service and the swift actions of the overall team leading up to that day. My only gripe is that I was there for 3 hours (which is pretty normal) but they are a pretty high volume store, so a wait is to be expected.

It was the best car buying experience Ive ever had. Felt totally comfortable, not pressured. The salesman, John Moore, was excellent! He went out of his way to find the right vehicle for me. I would definitely come back for my next vehicle purchase!

John Moore did an amazing job. From the test drive to the final signatures, he was thorough and answered all the questions we had to ask. 10/10 would recommend this dealership and John to anyone wanting a great and simple experience from a dealership.

The best dealership ever! Such good-hearted and honest people. They know what they are doing and truly care about their clientele. I’m definitely coming back-Thank you Jonathan, Amanda and Carly and the gentlemen who delivered the car to me.

Absolutely fantastic experience. Everyone is very friendly, courteous, and knowledgeable. There was a hiccup scheduling my service appointment and the service team (Jonna) was great enough to work me in an hour after I called.Also had a good lounge with plenty of seating and snacks, coffee, sodas, free WiFi, the whole 9. All around great customer experience.

If you are looking for no-hassle shopping and the best price point in the Triangle/Eastern North Carolina, make the trip to Johnson Subaru! I was in touch with multiple dealerships while researching the best price point on my new Forester. Johnsons price was significantly below all other quotes I was provided. I had a fabulous experience working with Maria Mendoza and Godfrey to get the exact vehicle trim and color I was interested. All the other staff I interacted with (financing, getting acquainted with my new car) could not have been nicer. My husband and I had an exceptional experience working with this dealership. I highly recommend visiting them FIRST! And if youre not in the area, its worth a trip!

My first two cars have come from this dealership. today I just got a used Hyundai with a generous financing (insofar as my personal situation allows). Mark, the salesman who walked me through everything step by step, was a tremendous help! Highly recommend these guys! No gimmicks, no bait-n-switch; car salesmanship like it should be.

Using a car app on Wed May 5th I sent a check for availability request, shortly after that I was contacted by a person named Maria she was courteous and we agreed that I would come by in about an hour and take the car for test drive. About 15-20 minutes later Maria called and said the car was in service and would not be available to be looked at till completion possibly Friday she would call when available.Told her thanks. 2 hours later some jag off called me and said someone was coming to look at it tonight and if they didnt buy it I could come by and look at it next. TRUE STORY FOLKS. THEY ARE DESPICABLE CURS. GO SOMEWHERE ELSE. I Will be stopping by tomorrow to share my feelings with the manager Ryan.

The reviews are correct and justified..this is the place to go if you want a car subaru or no subaru..our sales executive LUKE BURNS is a rare example in this generally over aggressiveness push the customer and tire him out kind of business sales model that we all despise.Luke was everything but those and he is patient and compassionate and most surprisingly a very good listener. Never ever was I pushed too hard to make a sale..we did not seem to be just another number on the weekly report for him . The managers and finance girls were amazing and worked out with us and the bank with all the paperwork we were in and out in a total of 3 hours and less . He also took care of a couple of minor obstacles but the overall experience was so good that after visiting 9 dealerships all across town we came back to him amd his team for our new car ! I wish Luke and his team all the best and apologies for the haggle like I said its just the indian in me you cant get rid of :)

Had great experience buying a car after going to three other dealers. Have to thank John Moore for his great service on purchasing my vehicle. He was on top of everything as soon as I walked through door. Thanks great job.

Highly recommend Johnson Subaru of Cary! This was the best car buying experience all thanks to all salesman Ken and Maverick. The atmosphere was very relaxed, yet professional. They answered all questions and exceeded a lot of my expectations on how the car buying process would go. It felt like I gained a family. A proud buyer of the Ascent 2021. Thank you Johnson of Subaru for such a great experience!

My first time here for service was super confusing! (I usually go to southern states since it’s closer to my house)when I arrived there were Not enough signs to direct where I should be going so I parked and walked in. It was my first scheduled service for my ‘21 Forester. I stood around the desk of service reps awkwardly(another weird set up felt more like sales) for about 15 mins waiting for Help. Once I was helped by Michael everything went smoothly from there. He was really friendly and my car was washed before I received it. I chose to wait on site. Two hours was not unreasonable. I will be back again for service.

Mark Demsko is the guy you want, and Johnson Subaru is the place to go for a Subaru! Mark and the many folks here are among the most professional, courteous, and knowledgeable people I’ve ever met in the automotive industry. First time Subaru owner, and I’ll be back again! Mr. Johnson himself even walked the floor last night, introducing his son to customers, and he obviously runs a best in class dealership. Highest recommendation from me, which reflects family and friends who also highly recommended Johnson Subaru. Very happy customer! Thank you, Mark D.!

Excellent buying experience!! ”Purchased a vehicle from Johnson Subaru of Cary and was very pleased with all aspects of the dealership. All of the staff is very easy to deal with and professional. I highly recommend them for your next car purchase and will definitely make the 3.5 hour commute to buy again from them again.

John Moore made buying my new car a super-positive experience. This was my first Subaru purchase. Love the safety features and my 2021 Crosstrek is FUN to drive! I also found the follow up question and answer session on features with Denise helpful. The staff was knowledgeable and professional, in particular, John Moore went above and beyond to provide great customer service. I highly recommend Johnson Subaru!

Coming back to edit my review, I loved the service department so much I decided to buy my new (to me) CPO outback. Dylan was such a great source of information for my purchasing journey. He conveyed just as much excitement about the vehicle as I did, which led to a comfortable and personable buying experience. Johnson will continue to be my choice of dealership in the area for future vehicle needs.

Had a great experience this past weekend buying a used Passat. Mr. Ken, Ms.Cecilia and Mr. Nelson were all very nice and easy to work with. I grew up in Goldsboro, but live in West Virginia and work in DC area. All the cars in my area are overpriced and the salesman are rude. I understand pandemic pricing has increased and the chip shortage has made it harder for buyers to get reasonable prices and by all means salesmen need to make profit too, but a response to a potential buyer to an obviously overpriced vehicle shouldn’t be “I’ll sell it at whatever price I want and not have to negotiate with the next guy”. In the few minutes we talked on the phone with Ms. Cecilia and Me. Ken I could tell they were nicer and willing to work. That experience alone made it easier for me to book a plane ticket immediately after getting off the phone and flying down and getting the car the next morning. Mr Ken even came in on his day off finish the deal (hope the turkey turned out nice) when I arrived the car wasn’t exactly as I expected but still beautiful and I feel like Mr Nelson and Mr. Ken did right by me. After things settle down and dealers in my area are cold calling me begging for my business I’m going to tell them they may not remember how I was treated but I do and I’ll take my business back to Johnson Subaru.

Very good services. The rear door of my car could not be opened. They called and helped me to fix it the day after I reported. Many thanks!

I would like to thank Mike Lesley and his staff for taking care of an issue that was discovered with a used car I purchased from them. Their professionalism and courteous manner was apparent from the beginning. I would highly recommend Johnson Subaru of Cary for your next vehicle purchase.

Johnson Subaru of Cary is the place to go if you’re looking to buy a car.Quentin Bullock is the salesperson that I would recommend because he was very professional, courteous, and a great communicator.There was no pressure to buy and you could tell that they were all about the service and making the customer feel good about their decisions.Check out Johnson Subaru of Cary and see for yourself and I believe you will be pleasantly surprised.

We had a really great experience buying our Forester Sport. Everyone was very helpful and they listened to what we were looking for. In the end, we drove off in an awesome car that we love. Highly recommend!

I recently leased a Subaru Forester from Johnson Subaru of Cary and the experience was nothing but pleasant. Primarily worked with Drake in sales and Jason in finance who were very helpful and patient with my needs regarding the car and lease terms. Mark who facilitated test drive and Maverick who gave a walk around of car’s features were very nice as well. I would highly recommend Johnson Subaru of Cary for a smooth car shopping experience. Thank you guys!

We really needed the service and new breaks in our car. The dealership that we usually go to did not have any openings for over a month. Jaimie Evans was able to get us in the same day at Johnson Subaru of Cary. And Greg Montague performed the service. They are very client-oriented people. I highly recommend! They also caught few things that were missed by a different dealership

Unprofessional sales department drove an hour and 22 minutes to come see a specific sti for sale and when I arrived I was told it was no longer on the lot Cecilia poorly managed my appointment and was not informed before hand even after having a whole day to inform me it was no longer on the lot waste of time and money

If buying a Subaru means you have to bring your car in to Johnson Subaru of Cary for service, I would rethink purchasing a vehicle. There is an alarming amount of recalls on the Ascent and the service department in Cary is terrible. Awful communication, customer service and wait times. I spent 4 hours today waiting for my car. I was told it would take 90 minutes and had 2 kids under 4 with me. It was a nightmare! Not once did someone call me to give an update or explain why it was taking so long. This is my second experience like this with the service department. This place is mismanaged- Go to Southpoint if you want a Subaru. Avoid this place !

I appreciate all your kind help in model selection, purchase, and finance. The price that the dealership offered me was undoubtedly great. More importantly, even though there was an issue in the leasing contract, all relative employees helped me out with the best options they could deliver, resulting in the transformation to purchase with such a great deal. Thank you again for everyone, Sebastian, Jonathan, Chelsea, Robert, and someone I may miss his or her name. It was an awesome experience and a very satisfactory purchasing experience in Johnson Subaru of Cary!

They are insufficient at getting reasonable loan offers ! Unless you want to do the work yourself, go somewhere else !

We had an exceptional experience from the moment we contacted Johnson Subaru online. My wife chatted with Maria and she eventually connected us with John Moore, who went above and beyond to make sure we had a positive car buying experience. We went in with the plan of purchasing a Forester Sport and ended up with the Forester Sport and a Crosstrek Sport! The entire team made this process so easy, especially John, Carly in the finance department, and Caitlyn, who did the new car delivery with us. We will recommend Johnson Subaru to anyone shopping for a new car.

This was the best car dealership experience we have ever had. We have had such bad experiences in the past that we were leaning towards buying online, but it was easier to stop by a local dealership to arrange test drives. We worked with Godfrey on the sale/trade-in and he has the best energy - no pressure, but still very sociable - he makes you feel comfortable and answers every question promptly. He is very experienced and can tell you all the differences between different models, model years, and trim levels off the top of his head. I went to the dealership 3 times for test drives and to pick out the car I ended up buying and Godfrey was patient with me the whole time. We worked with one of the business managers Chelsea, to finalize our financing and paperwork, and she was very informative and made the process easy to understand overall. There are so many car dealerships out there who badger you constantly for a sale, give misinformation, and you leave feeling slimy or exhausted. Johnson Subaru is not that place. If you want a car-buying experience that is not only painless but even pleasant, visit them and ask for Godfrey!

This is the second car weve bought from Johnson Subaru. Their employees are the best; easy to work with, and they really make a point of making their customers feel at ease with their honest, straightforward business practices. So refreshing!! Their service department is great as well. It truly was a pleasure working with them in the purchase our new Forester. (Thanks Dylan!)

Went to Johnson Subaru searching for a used Outback. My salesman, Sebastian, was waiting outside to greet me for my appointment. When I looked at other vehicles at other dealers, I was always surprised with how little the salespeople knew about the used car I was looking at. I felt like I had to tell them about features and how other vehicles compared. At Johnson, Sebastian gave me a run down about every feature without any hesitation. He was prepared for our appointment. From that point on everything went smoothly without any pressure by Sebastian or manager. Great experience!!

Went to this dealership after reading amazing reviews and I am a person who leaves 5-star reviews at almost every place, but Im sorry I have to do this. My girlfriend and I went car shopping here and test drove the Crosstrek, we wanted to discuss the number - just a discussion. The salesman assured us that it will be two soft inquiries on the credit. We asked and verified thrice from him. Later, they said we cant qualify due to our visa, however, there were two hard inquiries on the credit without even buying the car. This was AFTER the salesman assured us that it will be a soft inquiries. There shouldnt be a miscommunication within the team. This was extremely unprofessional as neither did the salesman apologize, nor the finance team. It was a terrible experience. Make sure you get everything in writing before believing anything these guys say.

We had the best sales men at Johnson Subaru Cary! Dustin and Maverick have outstanding knowledge and friendly attitudes. This process was like hanging out with a group of your friends. We could have stayed all day. Got a great SUV and price! We just want to visit the center to see them. ( and we will) Thank you again for putting our daughter in a safe vehicle and making her experience fun. Would HIGHLY recommend these two men......

Such an amazing car buying experience! This is our second Subaru we have purchased from Johnson Subaru of Cary and by far our most enjoyable experience! Our sales associate Luke was amazing and extremely friendly, knowledgeable, and went above and beyond my expectations. My finance manager Chelsea was so helpful as she explained the options to best suit my family and budget. And last but not least, our vehicle delivery specialist Caitlyn was an expert of everything Subaru and walked me through all of the new tech and safety features our Outback has to offer! Such an amazing trio and team that I hope everyone gets the opportunity to work with during their next Subaru purchase! Thank You!

I thoroughly enjoyed my car buying experience with Johnson Subaru of Cary, and they let me bring my dogs in (added bonus). It was a smooth transaction with very helpful and honest sales associates. One thing that stood out, was the accountability of the company. After an error was made, in negotiating down payment, they owned their error, and kept up their end of the bargain. Great company, great cars, great experience.

Unsure about Express Service so schedule in advance and theyll have you in/out quickly, overall friendly staff wanting to do their best work.-----------Update - 10/9/2019 (+2 star)Had another routine maintenance and warranty service, requiring two different visits. Booked the initial appointment in advance instead of trying to go through their Express Service and had a seamlessly positive experience. Jamie ensured the paperwork and loaner car was ready upon my arrival. I was in and out in less than 10 minutes each time.High-caliber service delivered in a seamless experience that minimizes disruption to the customers life.======================Original Review - 2/5 Stars - 4/11/2019Friendly enough staff, but Express Service is a cruel joke. 9 hour wait for an oil change.-------------Tried calling a little after 8:00AM this morning to check wait times and no one answered, but after reading the description of the Express Service that says Stop in for an oil change.. -no need to schedule ahead of time!... well get you back on your way. Fast. I figured Id follow their recommendation and just stop in, as it was early in the morning and I thought the queue wouldnt be bad. So I drove the twenty minutes to Johnson Subaru arrived around 8:20-8:30AM, parked my Subaru Outback and went to the service area (would help if there were signs or instructions on where to go for check-in btw). After five minutes of standing awkwardly in the service area one of the reps told me hed be right with me, then different rep did the same, then after another five minutes a different gentleman approached me and asked if I had been helped.The rep looked up my name and noticed I didnt have an appointment, I explained I was trying to do the Express Service for an oil change and he chuckled a little bit. He informed me that there were 14-19 cars in front of me in queue and that if I wanted to wait it would be about nine hours. NINE. HOURS. for the *Express* Service.The car is around a year old at this point and I remember having a similar issue last time I tried to get an oil change. I showed up first thing in the morning and waited four or five hours for an oil change. Difference was last time they didnt tell me the wait would be that long.Please stop advertising Express Service on your website if you cannot honor it, Im sure Im not the first one to make the mistake of actually believing that you can just drop in and quickly be serviced. Youre creating unneeded frustration and wasting peoples time. I took an hour out of my day, drove all the way out there and back to just schedule an appointment. Its an oil change, it should take twenty minutes, I shouldnt have to book an appointment two weeks out just to get an oil change. Johnson Subarus service department really needs to get it together.Could have also been avoided if someone answered the phone this morning.Wouldve given one star if the staff werent as friendly and they werent anyways sending coupons. I really hope that they will improve and make it a much more pleasant/efficient experience as I would prefer to keep the service records with Subaru.

Robert Brunson!! He is the person to go to. If you want great value and customer service ask for him. He has great prices. Will work extra to make sure his deal cant be beaten easily. Professional and one of the better sales people around.

I had such a wonderful car buying experience here! From the first person I spoke to, Carmella, and the help from Cecelia who got me in touch with Mark, every person was so welcoming! Mark was so patient and kind, as this was my first experience buying a car. Mark and his fellow employees were so accommodating and helpful. I didn’t feel pressured. Finally, Stephanie helped me to finalize everything and really made me feel cared for! I will refer all my friends to Johnson Subaru of Cary! Awesome people and great atmosphere! Thanks Subaru!

First, let me start by saying, I have a Subaru dealership about 45 min from my house. I chose THIS dealership, 3 hours away from my house, based on my aunts experience a month prior. Neither of us have owned a Subaru before, so I trusted her first-time experience with them. She did most of it by texting. I did also, as it was more convenient for me with my work schedule. It was definitely worth the drive. They were true to their word on all agreements made in the texts. I got a very fair trade-in value for my vehicle. But mostly, they worked with my needs. My one item that was non-negotiable was having a manual transmission. They worked with another dealership in my state to get the vehicle I wanted to their location. I could have gone directly to the other dealership, but I had trust in this dealership. And I was not let down! And even the other sales guys were very friendly as we were talking about the 6mt version. They were all very knowledgeable as well.Throughout the process, no matter who I was dealing with: Robert Brunson, Mark Demsko, or post-sales, Denise (dont know last name), all were patient, friendly, and willing to help in any way. Mark was outstanding at the point of sale. He went above and beyond in making sure I had everything I needed and that the vehicle was looking good for my 3-hr trip home. When I came back a week later on a personal trip, I returned to the dealership to purchase a tag mount. He was very helpful in getting everything lined up through the parts dept to ensure it was ready when I arrived. After my car was cleaned, he was willing to dry off the car, even though it was close to closing time and very cold out (but I didnt have him do that)!I would definitely recommend this dealership to anyone looking for a Subaru.

I made an appointment to drive two cars and both were ready for me before I arrived. Jake relayed a bunch of information about both cars as we ran the test route. He was able to work a deal that worked for us and at no time did we feel pressured into buying something. Carly made the paperwork process quick and easy. By far and away the best car buying experience I have had to date.

So it’s my first car, and mr. John Moore helped me with every single steps, from driving the car to my work place for few hours waiting for me to finish work cause I work at a beauty salon so it’s not certain time I can go out, he waited to show me my soon to be car patiently . Then he helped me running around to ask for the better car rate, give me a lot of extra for good prices, even my car I bought from him was great price !!! Ask for John Moore, he is passionate with his job, helpful and no rushing . 😀😃👍👍👍👍👍 10 stars.

We just purchased a new 2020 Forester Touring from Mike Kelly which was our best new car buying experience ever. All personnel encountered were professional and courteous. The deal on the new car and trade-in was fair both ways with no pressure to buy more than we needed. With several area dealers available, we were glad that we shopped Johnson Subaru first. As a result, we highly recommend them.

I had a great experience with Michael Kelly at Johnson Subaru of Cary. It was my first time leasing a vehicle and it was a very a quick and painless process. Michael made sure that the car I was interested in was delivered from another location to their dealership before I arrived, just to ensure I can have the opportunity to get the vehicle I wanted. I recommend going to see Michael anytime someone is looking for reliable Subaru with appreciable options! When everything was done I did not feel pressured or obligated to make a decision I did not want to persue. I am very happy with my purchase and I look forward to returning after my lease ends!

We recently bought a Subaru from Johnson. The experience exceeded expectations. We were fortunate to have Olvin Cruz as our salesperson. He was wonderful. He answered all of our questions and has continued to check in with us after the sale. Ask for Olvin when go to Johnson!

We have now purchased 2 vehicles from this dealership. Both times, it was a very pleasant and no pressure experience. James, Jordan, and Julie were very personable and easy to work with. You wont get any dealership tactics here, just a fair and honest deal. The cars are great, too! Highly recommended.

Great overall experience. We started with Jonathan Foster who took his time to explain everything and answered (too many) of my emails and text messages. What a wonderful kind gentleman. Jonathan found the exact Outback we were looking for and stayed in contact with us along the way.Olvin Cruz was responsible for the test drive, taking care of the paperwork, and introducing us to the vehicle and all the technical features. Very well informed and very patient with us. Outstanding customer service experience.Johnson Subaru is at the top of my list when it comes to buying a car. I’ve purchased far too cars in my life. Johnson Subaru was the overall dealership I’ve dealt with. Note: that statement includes the German Auto Dealerships.

I had a really great experience buying our car. Ken was very helpful and professional. Highly recommend !!!