Discovery Automotive is awesome! I called on a late Friday afternoon because my vehicle would not start. AAA towed it to their shop and within an hour of its arrival, Michael began the diagnosis. The following Monday I knew what was wrong: dead battery, footwell module, cracked drive belt, and worn spark plugs. And, later I decided to also take their recommendations to replace the: brake fluid, front and rear wipers, cabin and engine filters, and all the bulbs that were out. The car has been sitting for a while, and needed some maintenance. Tracey, Michael, and Nathan are the friendliest and most helpful people. It was a pleasure working with them! The customer service is top-notch, and the turnaround time is fast. They specialize in European cars. I will definitely be back. Highly recommend!
Had a great experience. Very friendly and accommodating. I had to fix my PDC parking sensor and I had the part. Generally nobody fix the parts provided by the customer but they did it and before the promised time. They have good knowledge about the car and give good advice on how to take care of the car.
Professional and efficient and took the time to explain the work done and what I needed when I booked the appointment.
The Discovery Team was always there for me, and my 1999 and 2004 BMWs. Informative, trustworthy, efficient, and economical. I highly recommend their services.
I am so thankful I found the team @ Discovery Auto, they keep me and my Mini Cooper very happy!! I highly recommend them for any services!
Discovery Auto does a great job. I always trust their diagnosis of any problems and trust the workmanship and cost for the repairs. I have been bringing several cars here for years and I will continue in the future.
They are up charging the price of the parts. They get them at a discount and charge you regular prices. If you have a bmw, I highly recommend you take it to Shade Tree garage. They are honest, and they respect the customer not the dollar!!!! PS They actually cleared the codes and check engine light. And said it was fixed.
Very nice at first, but a scam. Also, very rude. There was a miscommunication and the business owner, who is at least a 50 year old male, was yelling at me, a 21 year old girl. I spent over $500 on a mirror, then they ordered it in the wrong color and after telling me it would be a favor to me to fix, they charged me over $100. Poor communication skills. Will help you find the cheapest price, but customer service is HORRIBLE!!!
Its all began with Michael. This gentleman was courteous, knowledgeable, welcoming, and a stand out representative of this company. I dropped my LR2 off for a repair after hours of research and they knocked it out the park. I wont say the cost but just know it was A FRACTION of the dealership cost. Along the lines of any sensible, professional mechanic would charge. You dont find much of that. Also to paint the picture, there were loads of Land Rovers and a few BMWs as well. Cars being service were old and new. This tells you about the trust owners have the experience the shop has. They also did a REAL courtesy inspection of items. I will be going back for additional services because of their quality work, timely repairs, honesty, and welcoming attitude. I cant say enough good things. Thanks Michael and the gentleman I forgot to inquire your name.+1 they love animals too.
I was very pleased with the courteous service and fair pricing for work needed on my Mercedes, which was 30-40% less than the dealership’s pricing. I certainly will return when needed.
Professional and the best customer service.
Great service at a fair price for my Volvo. I highly recommend them.
Honest, very professional and an extreme attention to detail.
Highly recommend Discovery Automotive. Fantastic customer service and our car has never run better!
Got me in on a couple hours notice on pre purchase inspection. Reasonably priced, good service, gave me peace of mind to negotiate the deal. Good people! Thanks Discovery!
I found Discovery after growing frustrated with my former mechanic. They were excellent. They were able to get me an appointment rather quickly, they let me wait in the waiting room (although this is not required; I just like to wait while my car is getting worked on), they were able to diagnose my issues quickly, and fix everything that afternoon. The best part was the prompt and full feedback at every step. I will be returning to Discovery for my next service.
Discovery automotive is the only mechanic I wirust my beloved Mercedes to.
Dave and Terry run a great shop. They do good work on my BMW and they are always accomodating to schedules and timing. They also dont do unnecessary work and tell you if you dont need something done you thought you did.
I purchased a used 2004 Range Rover that I knew was gonna have some issues. Turned out it had more issues than I anticipated. I got it to Daves shop and he diagnosed the problems 1 by 1 and started chipping away at each problem. Dave is very thorough and trust worthy and im sure this is passed down to his mechanics. I still have a few things that need finished and will be taking it back to get those issues resolved. With that being said, I highly recommend Discovery Automotive. Also Tracy is awesome too. Thanks guys for helping me out.
Brought my car in for an alignment and it turned out i needed to get other things fixed beforehand. Andy was honest about it and told me to come back afterward instead of having me do 2 alignments! Got to love honesty in a company and the workers! Love this place!
I have been working with Discovery for years. They have serviced my 02 Mini cooper S, My 2012 Mini Countryman All 4 S, my 2005 BMW M3 convertible, and now my 2012 Mercedes. Dave is honest about what needs to be done to your car. It might not always be what you want to hear but his concern is for the overall well being of the car, your safety, and ultimately preventing issues in the future. You cant always fix just one piece as a band aid. Trust me it will always cost you more in the end. He and Tracy and his amazing staff are well trained, work with integrity, and you can be assured they will go out of their way to make sure the job is done correctly. If you are looking for a cheap fix or a shop that will simply repair and band aide an issue you should probably go to Pep Boys or a chain. I trust them with all my cars and ultimately my safety and the safety of my family. These guys are awesome.
Ive visited the shop twice, with two different cars and both times, Ive been very satisfied with the work theyve done. In addition, the staff is friendly and creates a very welcoming atmosphere. On one of the occasions I was there waiting on an alignment, I witnessed several customers come and go. The staff had clearly developed a great relationship with each, including going into detail about things like summer camps, college visits, etc.
First of all, Dave and Tracy are two intelligent, friendly, honest, and very laid back people.Before my 87 year old mother passed recently, she told me I needed to meet them and consider using their automotive services. She absolutely loved them. Mom didnt trust many people, but she trusted Dave and Tracy. Since her passing I have had the pleasure of meeting them and doing business with them at Discovery Automotive. Tracy greets you with a big smile and makes you feel at home while she runs the office and the work Dave and his mechanics have done on two of my vehicles has been incredible.I highly recommend Discovery Automotive to anyone that really cares about their vehicle.
Awesome experience, Dave is the best in the business. Honest and does outstanding work. Great family atmosphere, Tracy is a delight to work with as well. No hard sales, no unneeded fixes or charges, just top of the line service and quality repairs. The only place I will ever take my Range Rover for service and repairs.
Stopped for help. Was trying to get to my daughter and my tire was losing air. Just needed quick look and some air so I could get to my daughter. The lady in there said the one guy was on break and the other guy was busy. Said to go to tire place up the road. So I asked is this not a tire place and do you not have air??? She said yes so I just said WOW and walked out. Unreal.
Dave and Tracey are awesome! I had to make a switch after bringing my car to the dealership for years and becoming more and more disenchanted with the service they provide or more poignantly the lack of service they provided. I have been bringing my car to Discovery now for about a year and a half and it was a great change. They do excellent work. They do it quickly for a fair price and they are so kind. So glad I made the switch!
Discovery Automotive is a Jag and Land Rover specialist workshop in Cary NC. Run by a husband and wife team - she runs the business - schedules your visit and chases down parts for your car. He is the techie that knows his Jags and Land Rovers. The service and advice is superb and where the Jag dealer is very obviously trying to run up the bill Discovery stick to what you want and advises you if they see anything else. Unlike the dealer who always wants to use very expensive genuine Jag parts Discovery knows that aftermarket parts are often just as good and will use them when they are right for you and your car. If you drive a Jag dump the dealer and go see these guys and save yourself some money without risking your Jag at just any old shop.
Pretty impressed with the pre-sale inspection. They did a very detailed inspection. Great staff. Must recommend it if you looking for a pre-sales inspection and yes worth the price.
If you live in Cary and you want to drive your BMW forever you need to be a customer at Discovery Auto. Over 10 years and 208000 miles of BMW driving and it is safe to say the BMW is a part of our family.If you own a BMW, you know that it is impossible to get tired of driving and riding in it. The car will maintain its performance and beauty for a long time. If you own one of these cars, you also know that they are complex and can wear you down with maintenance, replacement and repairs after the initial extended warranty period has expired.I am an experienced medical equipment service engineer with tools and some diagnostic BMW software and 25 years of fix it know how. I have patiently learned and successfully performed routine maintenance and many replacement and repair procedures to enable affordable extended auto ownership and to continue to enjoy the ride. I know a lot about this vehicle and still, there were times where this was not enough.The reason I do not need to purchase a new BMW is that I discovered Dave a master mechanic who performs a fine service right here in Cary and gets me out of any BMW jam that I can’t resolve myself. On several occasions, he has expertly diagnosed explained and resolved complex issues for me in an amazingly short period of time at a very reasonable fee. With Dave as a resource, I feel confident in keeping our BMW as long as we want to. Discovery Auto has provided a friendly service and inspires amazing confidence. They have always made me feel like an important customer with a very important vehicle and I am sure that they will do the same for you no matter what your automotive service needs are. There is no need to take your BMW anywhere else. My whole family appreciates Discovery Auto and you will too.
I highly recommend Discovery Automotive to all of my friends and co workers. Dave and his team are highly knowledgeable and all my dealings with them have been friendly and professional. I look for three things in an auto repair shop...Honesty, Price and Dependable service. Discovery delivers on all fronts. So glad to have found this Gem in Cary!
I brought my car to Discovery Automotive for an alignment after getting new tires. I was able to quickly make an appointment when I called, and the service was fast.
I moved to NC from out of state and needed a reliable place to service my 5 series. I could not be happier with Dave and his team at Discovery Automotive. The repairs are honest and reliable! I have now moved further away and I still drive to Cary to have them work on my car. Thank you for all of your help!!
Tried Discovery Automotive for the first time this week for my Volvo and am MORE than satisfied. (Never going to the dealership again!) This is a family business and I felt Dave and Tracy were fair and honest. Didnt try to upsell and was conservative with the repairs in hopes the lower priced part does the trick. Fingers crossed! I will definitely be back and Discovery is our new car repair go-to!!
Easy and convenient scheduling, reliable, dependable, and easy to understand service. Trustworthy and safe.
Since my car’s warranty ran out about 7 years ago I have been going to Discovery Automotive for my car repairs. I have consistently received great service and also auto advice from Dave and Tracy. The service and repairs have always been done quickly, their prices are very fair and they are totally trustworthy. I always walk away completely satisfied and I recommend them anytime someone is looking for a great auto repair shop. Then I get to hear how right I was about them from my friends too!
I found discovery after another foreign repair shop was totally trying to over charge me for a repair. What a great find. Tracey is very professional and always gets me scheduled very quickly. Dave provides honest and very reasonable quotes. They are also upfront about which repairs are urgent and which ones can wait. I will never take my Audi anywhere else. Thanks for the awesome and honest service!!!
Dave and his team always provided excellent service and absolutely the best place in town to take your car for service. They have go above and beyond to help me resolved my car issues and have done a great job.
Great locally owned, family business! Been working with Discovery for just shy of 10 years now I think. Great people, honest and on-time. Have taken Land Rovers of all sorts as well as Mercedes, BMW and Jaguars. They always get it done, always call you back. Have referred tons of friends over the years and have never heard a negative comment.
Finally found a place to take my Benz for service without over paying. Thanks
I have this place work on my Range Rover and they do a good job.
Friends recommended Discovery Automotive to my husband for his car. We were impressed with the work, so I brought my car in for service. Scheduling was quick and easy. I chose to wait for my repair work to be done and enjoyed chatting with Tracey. Hats off to Dave for his solar panel project!
This is a PARTS and Labor shop. This means if you when to the trouble of buying parts from a vendor these guys will NOT install them.I understand the risks associated with installing Customer-supplied parts however, it is very straight forward to provide clear no warranty for parts agreements.Very disappointing.
I recently purchased a gently used 2012 Audi A5 Cabrio and it needed a 35,000 service maintenance performed on it. I had zero interest in taking it to an Audi dealer so I researched all the local Cary European shops and Discovery came very highly recommended. Tracey and Dave were really super nice folks and incredibly honest and straightforward. I asked a lot of questions as this is our first German car and they were both very helpful with post-service advice. I plan on making Discovery Automotive the only place where we will take our Audi. Great shop run by knowledgeable people.
This is the best place that I have ever taken my 2001 P38 Range Rover. I have been to multiple mechanics since buying my truck and Dave is by far the best mechanic that has ever worked on it. After recently taking it to Discovery Automotive for starting issues, my truck is literally running better than it EVER has. I would recommend DA to everyone who wants work done correctly and thoroughly on your Rover, at an extremely reasonable price.
I dont trust any other mechanic with my car. This family owned business gives great service. I have older cars but know and trust Dave will make sure they are reliable and safe to drive. I always feel that prices for service given cant be matched by any other honest, reliable shop and way less than any dealership. Thanks for taking care of us & our vehicles Discovery Auotomotive!
I can depend on Dave for an honest assessment along with all repair options. The fuel injector treatment considerably improved the performance of my Honda Element. I regularly recommend Discovery Automotive to my friends when they need help with a vehicle.
My teenage daughter bought a used car ONLY after Dave thoroughly inspected it. He pointed out a few minor problems and assured us the car was otherwise in great shape and safe to drive. The seller stood by, seemingly a bit defensive, but Dave plowed ahead and shared his honest concerns with us. Tracy, the office manager, is lovely and responsive. The service is very personalized, something hard to find these days. I highly recommend Discovery Auto if you want straightforward feedback about your car from an experienced team of mechanics at a fair price.
I continue to have positive experiences. The service is well performed, the price is fair, and they are always on time. This is the garage I have come to trust.
Call yesterday morning about an alignment. They got me in in the afternoon. I was there at 3 and out the door at 4. Great service!! Will be coming back for any other service.Thanks Discovery!!
Dave is honest, incredibly knowledgeable and as trustworthy as they come. Ive been overwhelmingly happy with the work done as well as the work that was not necessary. I had asked for some maintenance to be done and Dave instead put it off for another visit when we have to take the wheels off for another reason. In other words, he was looking out for me by not incurring labor charges twice when it wasnt necessary to perform the work today.
I have owned two different Land Rovers and have had nothing but Good Experiences with Discovery Automotive. David and Tracy have always offered great customer service and have been very honest and trustworthy. The only reason I stayed with the Land Rover brand was because I knew that if I ever had any service issues I could take it to Discovery and know that I could trust the service that is suggested and know that it will be done right the first time. This is unlike the service that I have received in the past from the local Land Rover dealership!
Highly recommend, always get us in when we have an issue. Trust all of our vehicles with them. Customer service best in the area!
Dave and Tracy came to the rescue right when we thought that nobody had enough knowledge to work on my 2000 Land Rover Discovery! Being independent in High School at Saint Mary’s in Raleigh, NC I really needed to find someone who could be honest, and knowledgeable with me about the status, and safety of my car. After bouncing between multiple mechanics that were overcharging and uninformed about the line of cars; it was a relief for my parents to finally feel like I was in good hands. Tracy is always reassuring that my car will be taken care of the best that they know how. Dave is always precise, thorough, honest, and reliable with the information that he provides. He would never let me drive away if I were at risk. The shop now works on my moms Mercedes GLK. Our family chooses to trust Discovery Automotive in Cary and wont look back! Excellent Service, and two cute pups to keep you company if you wait.
Awesome experience
I have used Dave and his Discovery Automotive staff for over 15 years now and I cannot recommend them enough. I have brought my 98 Land Rover to them, along with my F150, Suburban, and other vehicles. Honest opinions about your options and vehicle repairs that meet a demanding level of integrity. I especially recommend them for women that are looking for a no BS mechanic.
I was recommended to come to Discovery Automotive by a friend. And now Im recommending them myself! Great place, fast/reliable service, and their attention to detail is what really sold me. I also feel that the staff really appreciates my business.
My husband and I went to Discovery Automotive from a referral from my regular mechanic at Autoway. I desperately needed a wheel alignment. I had a tire blowout on Highway 40 right before the first snow storm. They did an awesome job. I love honest mechanics! For sure they are apart if my regular car repair and maintenance team!
Ridiculous ego that cant stand to be challenged. Could not diagnose the root cause of a check engine light. Blamed it on his software. Found another mechanic who pinpointed it in under an hour. Appears to be using online reputation software because many negative reviews have disappeared. Buyer beware!
This place is amazing! Dave and his crew do great work at a great price, and they stand behind all of their repairs with a warranty. They were able to squeeze me into their schedule on short notice for a substantial repair, and they had my truck fixed and back on the road before the end of the day. I called and talked with them multiple times (initial diagnosis, follow up once they had the vehicle apart, and again to request an additional service), and every time they were very helpful and took the time to talk to me and answer my questions!I have had a few not so great interactions over the years with other Land Rover or specialty mechanics and I can confidently say that what Discovery Automotive offers is unique in this area and I will not hesitate to take any of my vehicles back there for service in the future.
This is the best place that I have ever taken my car!! They are honest with you about your service and will take the time to explain to you what needs to be done. I have never felt that they were trying to sell me on something that wasnt necessary. If you want to take your car somewhere that you can feel comfortable and taken care of, Discovery Automotive is the place to go!!
Discovery Automotive was very professional and took care of my Jaguar with reasonable pricing. They gave me honest feedback and explained everything in detail. I would highly recommend this shop to anyone looking for an alternative to the dealerships. I will certainly be a long term returning customer!
Experts at what they do!I drive a 2007 MINI Cooper, which is a really specialized car. The people at Discovery Automotive knows exactly how to take care of it. They are professional, and they do great work. Highly recommended!
Discovery Automotive is a local business where you can find expert technicians who will give you honest feedback about your vehicle. Ive been a customer for several years because I know I can trust their knowledge and expertise and will always get the best deal possible on repairs. Often Ive paid only 50% of what a dealer wanted to charge for repairs. I highly recommend them and take all my vehicles to them.
I purchased a 2003 BMW Z4 Roadster convertible in September 2014. The coolant light came on a few weeks later and I contacted Tracy at Discovery Automotive. I told her about the problem and mentioned that I was leaving for vacation in a few days and wanted to drive the Z4 on vacation. Tracy had me bring in the Z4 immediately. Dave, the owner, promptly diagnosed the problem as well as provided me with a detailed list of some additional maintenance work that my newly purchased used BMW Z4 required. I was very impressed with the level of Daves thoroughness and initiative in providing me with this list and I had the work completed. I am very satisfied with the quality of care that Dave and his team have provided. I have had Dave perform additional service work on my BMW Z4 since September and have continued to be impressed with the excellent customer service. I trust Dave and plan to rely on him, Tracy and his team for their expertise and care for any future work that I might require for my BMW Z4.
They were great to work with. They had my car in and out in no time! I truly appreciated it, seeing as not having a car is stressful. Also, they provided excellent customer service. The first time speaking on the phone they seemed as though they really want to help me. Before I went there I had dealt with 2 other body shops and none of them were willing to give me a quote like these guys did. I would definitely go back to them in the future.
Been taking my 2001 Disco II to Dave and Discovery for 4 years now, and wouldnt go anywhere else. Always a complete and thorough job, never over-charged, and always timely. On the rare occasion Ive had to leave Discovery has even lent me loaner. Great Job, Great Staff, and the best Watch Dog ever!
I have been using Discovery to service both my BMW and land Rover Discovery for the last 5 years. He and his staff are extremely experienced and through and always willing to explain in detail issues and plans for correction. His charges are reasonable and repairs are completed on schedule as promised.
Discovery Automotive did a great job of not only repairing my vehicle but also saving me money. The job they did was $300 or so less than the quote I received from the dealership. They also did a routine check (that my dealership failed to do) of my air filters and replaced them as well. I will be returning to Discovery in the future for ALL my automotive repair needs. Thanks for the awesome service!
I can not say enough good things about Discovery, i have brought two vehicles to be serviced and both times i was able to get in without an appointment and have the problem fixed at a reasonable cost. The office staff is super friendly & professional even the four legged ones. I know i will be back if ever in need of a factory service vs. going to the BMW dealer
I do a lot of the work on my Land Rovers myself, so I fully know what it takes to maintain these beasts. As expected by everyone there are times and jobs that just make sense to pay someone else to do. Dave and Tracy have been long term partners and they always do a professional job for me. The results of work conducted as always been exactly as agreed, I will always go back here
A few years now servicing the BMW 128i with Discovery... and the team is consistently impressive. Knowledgeable and trustworthy, as always. Thanks Dave and team! Highly recommend Discovery Automotive for any BMW owners :)
Dave & his team are the most helpful & honest people I have ever dealt with! They always make the greatest effort to make sure my vehicles are running the way they are suppose to. I will always use Discovery Automotive for my car issues. Thank you to every person that works there. Tony Peele
Discovery Automotive is a great alternative to the dealership. Dave will not sell you anything that you dont need and I like his dont spend your money unless its absolutely necessary attitude, especially when it comes my Land Rover. He doesnt nickel and dime me, I get great knowledgeable service and the convenience of a loaner car while mine is being serviced if necessary. The best indy shop around in my opinion.
Dave and Tracy run a fantastic shop. I found them after I purchased a BMW and was looking for a local shop that I could get to know the mechanic who would be working on my car. Trust is a big deal. Dave and Tracy have demonstrated time and again that I can trust them to always have my best interest in mind talking about my car.Recently, I had basic regular maintenance performed (oil change, rotation and alignment) work done.Dave also used BG ERP as part of the oil change service. Ive noticed the next day, and all the other times that he has performed this service for me, that my car seems to drive so much better. It may be an exaggeration, but it felt like it picked up an extra 50 pound-feet of torque.Ive also taken my sons car to his shop, where Dave provided a pre-purchase inspection (but after I already bought the thing used), and provided an honest estimate for all the work that would be needed to the car to bring it back to full performance.Dave would also provide a pre-trip inspection of my car at no cost, providing a good feeling of confidence that my road trip will be free of breakdowns. (I just need to remember to have that inspection done at least a week before I am heading out on the road trip)One time, I was out of town, not road trip out of town mind you, and my check engine light lit up. I had an AutoZone ODBI printout, and Dave answered that the codes presented were not critical, and I could safely drive the car back. That kind of customer service is just one of the things that makes Discovery Auto stand out.I am not sure if David is an Eagle Scout or not, but what it comes down to is that he sure runs his shop with the 12 points of the Scout Law in mind.
We recently moved down and we love this LR specialist! Theres another one in Durham but they have horrible service and demeanor.
Quote 1700$ for a diff rebuild... LmaoLet me clarify alittle more...The differential is already out of the vehicle with the supplied kit from land roverEven if the diff was in the truck a land Rover dealer only charges 1400$ for the job... My review will stay. I definitely stated I removed it myself and had the rebuild kit from rover which you told me you wouldnt use mine and would buy the same exact kit yourself(with a bit of attitude).
This is the best garage in the area!! They not only work on Range Rovers, BMWs and Audis, they also work on American made cars. They are very good at what they do. They are honest, do a great job and fix the issues the first time. Dave and Tracy are down to earth and easy to get along with. If you have a potentially difficult issue, Dave will investigate the issue so he can give you good advice on the issue and how best to fix it without breaking your bank account.
I recently carried my wifes 2004 BMW 530i with 299,000 miles on it to Discovery Automotive for service. We purchased her vehicle new from Performance in Chapel Hill and always carried it to them for service. We decided to look for service closer and, thank goodness, we decided to try Discovery Automotive mainly because of their positive reviews and they were in Cary; no more trips to the dealership! The service was outstanding, the staff was very professional, AND you will not have to get a 2nd mortgage to pay for your repairs. Their prices are very affordable! Let me make one thing clear - Dave, the owner, is one to the best in the country at his craft, he is straight-forward, honest, no nonsense, and prides himself on customer service. If you drive an Audi, BMW, Jaguar, Land Rover, Mercedes, Volvo, in fact, whatever you drive, when you need service, call Discovery Automotive first! Go by and see Dave, Tracy, Sasha & Sosha! You will not regret it!
We have taken several Range Rovers here, they are very knowledgeable and do honest quality work.
Hi there, Dave and his wife make you so welcome and it seems he knows everything there is to know about our 3 cars, always honest and never lets you down and you save a fortune on car repairs, nothing fazes him and he always keeps you inform every step of the way.Dont risk going to others who will rip you off always go to Discovery Autos.our cars are 2 BMW X5s and one Volvo V70 wagon,
Dave is a great guy, very detail oriented and helpful.
Really happy with the service and owners of discovery auto. Have received prompt service every time Ive had a problem with my car. They explain in detail the problem and the cure. Excellent BMWshop
Took my Mini in for a new battery. Battery, installation and battery registration were done quickly and much less than the dealer quoted. Would recommend them and use them again.
A good mechanic is like a good family doctor or a good barber, once you find one you dont let them go. They are very well informed, concise in how they relate to you and full of good common sense. I found a great mechanic at a place that I have been taking my Discovery to for over two years now, Discovery Automotive. I have had everything from head gaskets, exhaust manifold gaskets, O2 sensors, belts and cooling hoses replaced to the simple oil change and tire rotate. Dave may not always say what you want to hear, but, in my opinion, he tells you what he has to do to make your car or truck function correctly, drive safe and benefit you in expense and utility over the long term with the repair.Being a long standing customer there is much more than I can share in a simple review. However, one of my biggest dilemmas involved the seal at the crank shaft pulley which apparently had been damaged at the perimeter by a careless mechanic at a dealership in Vienna, VA. amidst their raping me for a complete overhaul of the engine. When I came to the Raleigh area another garage was unable to resolve the problem and insisted upon difficult repairs, finding the perfect part, a needle in the haystack ordeal according to them, and to a hefty fee as well, yet the oil spewed forth from my undercarriage.Now Im not so foolish as to believe that the holy grail of non-leakage will ever grace my path in the future, because Ive come to believe that if there is oil under it then there is oil in it according to one LR owner motto. However, I had a very straight forward discussion with a knowledgeable man named Dave who told me frankly what the problem was; the solution and he fixed it. I may be jinxing myself by talking about it, go out to my Disco having marked the driveway, but that is the nature of ownership and I would risk it to tell this story and share my opinion about what a wonderful garage I have found in Discovery Automotive.Dave as a doctor, Naw, hed probably want to refill with 40 weight instead of type A, and as a barber hed probably finish up the neck trim with the same 40 weight hair style, because that is not where his talent and skill resides. He is a mechanic and one of the very few mechanics you can trust, absolutely golden in my opinion. So, having read this please take your cars elsewhere for repairs so I can have them to myself, have a great personal mechanic, make convenient appointments, enjoy a rental vehicle now and then, etc. As a matter of fact don’t read this, I’m going to keep this quiet and I’m going to delete th…
I moved from Rochester, NY to Raleigh about 8 months ago. I have tw cars. Volvo S60 and Honda Accord 2006 and 2005 respectively. For minor problems, I did not know where to go, so I googled and looked around closest places and called few of them. I ended up going to Discovery and I think I discovered the right place to get those problems resolved. The owner took care of those problems right away without any appointment and was very reasonable, fair and pleasant. He is so good that now I do not have to worry who to go to for future auto problems. He is dependable and trustworthy. He finishes the jobs on schedule. I highly recommend everyone to try him at least once and see the results. It is really seeing is believing.
I love these guys! My 2000 Discovery Series II has been serviced by Dave and Discovery Automotive since 2006. A part of me feels as though that its really his car more than mine. Dave is a Master Certified Technician by Land Rover, prices fairly, and incredibly transparent - he tells you exactly what needs to be done to keep your Rover rolling. Any Land Rover owner knows that these trucks are designed to leak, but we love them all the same; and Discovery Auto helps them last. THANK YOU Dave and Tracey for your amazing customer service. Ill see you at 158,000. ;-)
Im not sure how they received so many positive reviews but my experience with the owner was absolutely terrible. I had my 2008 Mini Cooper towed there because there was no oil in my car (I had been in and out of town the last few weeks) and asked that he put some oil in it so I could at least drive it to get serviced at my usual dealership. The owner yelled at me telling me that if I had taken better care of the car I wouldnt have had to tow my car in the first place. EXTREMELY rude, ZERO manners and POOR customer service. I would never go back there again and I let him and his wife know that. His wife actually tried to defend him by saying he gets really upset about things like that. Seriously? Though this incident happened a few months ago (February maybe March), I havent forgotten about it. I hope the owner reads this and will think twice before he speaks to anyone like that again because I certainly will never take my car there and I wont recommend anyone I know to go there either. If I could give it zero stars, I would.***In response to the owner below, what you were explaining was not the issue. It was the manner in how it was explained that was the problem. Your tone was extremely disrespectful and if saying youre sorry it didnt work out is your way of apologizing, then I will continue to not recommend your establishment. The fact that you continue to update your response without any sort of apology is baffling. Although it is too late for that. The fact of the matter is sir, you know fully well you were rude to me, your wife stood there and said nothing and nothing you say will change that. Period. I find it very hard to believe everyone rated this place 5 stars.
I have been taking my Land Rovers to Dave and Tracy for 10 years and wont go anywhere else. They are the best!
Excellent service. Feedback provided during service. I have both of my cars serviced by Discovery and highly recommend them!
One word sums up their services, HONESTY. On time exceptional service.
I took my Range Rover Evoque over to Discovery Automotive after an engine light came on. The engine light was related to the fuel pressure regulator (P0089 and P008A). I requested an appointment online and I quickly got an answer from David via email saying that I could take my vehicle early morning the next day. After assessing what the problem was with the vehicle, David worked directly with the warranty folks to get the repairs underway. Tracey was able to sort me out with a loaner in no time and she called me promptly to let me know that my car was ready a day or so later.I think the work performed was great and so far I can notice how much nicer my RR runs. BTW, the job was to replace the fuel pump.I will be coming to Discovery in the future for my Oil Changes and regular maintenance from now on.JD.
I had my bimmer serviced for multiple things, it is a one stop shop, reasonable prices n great quality service. great job n keep up all the good work!!
Excellent customer service and highly recommend this shop for your car maintenance service. Absolutely the best auto repair shop in the area.
I can not say enough about Discovery Automotive, Dave has been caring for my cars for years now. Dave takes the time to go over all repairs thoroughly with me, and if Im at his shop, he shows me any issues my car has. It use to be a pain going to the dealer to have my cars worked on, but now its not as big of a deal, knowing my cars are in good hands.
Expert staff. Friendly. Very conscientious. This is an extremely well run business.
Great shop, fit me in last minute for a full diagnostic and was able to do the repairs same day
My wifes Mini Cooper 2006 broke a serpentine belt and we were stranded in Cary, NC and did not want a towing bill on top of a repair because we reside in another county about 1 hour away and our usual automotive service provider is in Fayetteville. So, I read the reviews for this auto service and contacted them and they did the repair in a timely manner and I was able to motor home. Excellent service! I highly recommend this automotive repair service. Thanks, for the excellent infomation from the long time customers!
David always explains the costs and the reason for the repairs. He is a good man!I wouldnt take my Range Rover anywhere else.
I dropped off my Land Rover at Discovery Automotive for the Early Bird Service. I checked the box on the form that read Call me and give an estimate before any work is performed. That same day, I received a call from Discovery Automotive, thinking it would be news of a quote. Instead, I received a call saying how much I owed. When I asked what had happened to the courtesy call; there was an excuse already lined up. Anyway, I then went to pick up my Land Rover. I walked in and confronted Dave, about the call I was supposed to get and, like the lady on the phone, continued with the excuses. Dave got very defensive and raised his voice during this dispute. The fact that he was so defensive led me to believe that he knew that he was in the wrong but his pride wouldnt let him admit it and make things right. It is a shame because in any good business, the customer is always right. I paid my tab and left; I could not spend one more second in this facility. A wise man once said I call it how I see it; I wont give you the title if you dont know how to be it. The title I would give this company is SHADY.
In my opinion - The worst mechanic experience ever. This guy does work on your car that you don’t ask him to do, then tries to charge you outrageous charges for the work. He orders parts you need from the dealer, tells you in your face that he’s not selling you parts, then marks the price up significantly. He didn’t even do the work I took it there for. Rather, outsources the work to another local business. AND asks you to pick up and take your car to them, then tells you to bring it back so he can charge you for some more unnecessary diagnostic test. This guy Dave is rude, disrespectful. Won’t ever go there again.