Top notch service from Randy Perry! Making such a big purchase can be overwhelming but he was attentive, reassuring and got me into my new Jeep. I couldn’t have asked for better service. Shout out to Lance in the finance office for making sure I understood all the fine print before signing. Great group of guys and a very positive experience.

Just bought my second vehicle from Hendrick Preowned. Had a great experience both times. Remington was great to work with. Jeremy made the financing smooth and easy. I highly recommend them if you are looking to buy!

My wife and I recently bought our second vehicle from Hendrick Preowned of Cary. Robin Turner was our salesman. When we arrived he came and greeted us, asking what we were looking for. He showed us the 2020 Acadia and also a couple other vehicles we wanted to test drive. We ended up picking the 2020 Acadia and were very happy with Robins knowledge of the vehicle and his willingness to help. Hands down was the easiest and best car buying experience we have had so far. we will definitely be going back to Hendrick Preowned of Cary in the future and making sure Robin is our sales guy!

Big shout out to Josh Bateman for his expertise and how helpful he was for making this experience easy and painless. Happy to be a part of the Hendrick family. Thank you so much!

Can’t say enough great things about Hendrick Pre-Owned of Cary! Amazing experience! Saw my dream truck online, went with the intent of buying, and William (Will) Hancock helped make the process a breeze! Super happy with the service including the finance department’s help, flexibility, and guidance (shout out to Bryan Johnson)! Will, thanks so much for your expert assistance and friendliness! Riding in a new (to me) Silverado Trail Boss now!

Just bought a 2014 Kia soul at the beginning of November from these guys and the service I received was absolutely fantastic! I had been car searching online and visiting places all day so was pretty done by the time I got to them. Showed up about an hour before closing to check out a car I was interested in off their website. Andrew Shirley was the sales rep who came out to meet me and immediately went to get the keys so I could test drive it. Andrew and the team answered any and all of my questions and made the process so smooth. They even graciously laughed at the moments I tried to be funny. I cant say enough about these folks! Thanks to Andrew and everyone at Hendrick Preowned! I will definitely be recommending yall :)

I bought a truck from here a long time ago and my salesman Josh Bateman still reaches out, 4 years later, to make sure I love my truck. Top notch will be coming back he has earned my business with his customer service!

We had a GREAT experience! L.A. took care of us from the time we pulled on the lot until ... Hes still checking on us! Mike was also very helpful! Were very happy customers!

Josh gave us excellent costumer service. Great truck. Thanks Josh your rock. Thomas and Ma Long.

Josh Bateman is a great! Would highly recommend asking for him if you’re looking for a vehicle with a no hassle efficient process for your next vehicle!

We recently purchased a pre-owned vehicle from Hendricks. Jasmine, our sales associate was a true professional The manager, I believe his name was Brian, was also very accommodating. Overall a very pleasant experience.

They are always Great. 10th vehicle purchased here.

I bought a 2020 Acura and I love it!! Go check out James Hawley!!! Thank you James keep doing what you do!!!

My experience here with Josh Bateman was exceptional. he was very forthcoming and did not beat around the bush when making a deal with me. I would definitely recommend family and friends to come see him when they need a car.

Josh, Brian and Jeremy are awesome. Will definitely be back

Josh Bateman was great to work with at this location!

We worked with Josh Bateman, who was great. He actually took what we came to look at and found the perfect alternative for my wife. We will definitely look here the next time we are in the market.

I am literally ECSTATIC with my new 2019 KIA SORENTO! I am equally pleased with the service I received from salesman, JOSH BATEMAN, and his manager, Jonathan Fifield. They went above and beyond in getting me in the “car of my dreams”, and they made the whole car buying experience seamless and stress-free.I can’t forget the Finance Manager, Jeremy Tornow, who helped me choose a warranty package to cover my car for years to come!I highly recommend HENDRICK PREOWNED OF CARY, and remember to ask for JOSH BATEMAN for your next vehicle!

Not that cars are bad or service are bad, just comments on their sales persons attitude toward people that generate income for them. Recently I recommended someone to this dealer to look for some cheap used car. He was originally going to Raleigh, to those capital boulevard area dealers. I met him in Apex and suggest why not look at this dealer first since is so close. I brought him there and immediately he bought a used Toyota. Its not much, several thousand dollars. But when I went to the managers and the same sales person, asking if there would be referral fee to me ( realized I could get some quite late, actually) . One said the deal has been done and cant change the book of business, so cant write those expense into it. The other said If you bought cars with us before you can get something out of it.Do you think thats fair? Or just excuses? Especially for the salesperson that day, he just made a deal out of nowhere because of me. Even theres no way to change how you write into your business record, shouldnt you just be happy that I helped you? Paying out of your own pocket would not be a problem here. Just so much excuses.

Josh Bateman, Client Advisor that we met was very professional, knew the vision of the company that he stands for, had a commitment to make sure he was meeting our objective on they type of vehicle we were needing. He stayed well after hours and saw us on our way home late on a Saturday. I appreciate his concern to our needs and went above and beyond at almost closing to make sure we were taken care of. Thanks Josh, we will drive 2 hours again from Virginia to be a repeat customer.Brian Staudauher, the Sales Manager was also very easy to work with. He was professional and wanting to make sure that we were satisfied with our vehicle purchase. We appreciate his time and attentiveness to what we were looking at and trying to meet our objectives as well.Highly recommend working with Brian and again will be repeat out of state customers.

We bought a great car for our sons first ride and Josh Bateman was excellent! Hendrick Pre-owned of Cary did exactly what they said and we had a great experience. We definitely recommend them for your next purchase.

Was ready to buy the vehicle and waited over two hours during the process of closing the deal. Finally when was waiting I looked up the exact same car at Car Max in Raleigh with less miles and 1k less cost. They made me wait again while they checked and said, we’re not Car Max, and we don’t price match. So I went to Car Max and the experience was great! Simple, efficient, no games, and I got a great car! Please look into Car Max’s business plan and abolishing the old way of doing business.

Josh Bateman was the one that helped my mom find a new car and he was very nice and professional. He was just a little pushy with monthly payments trying to get her to go higher but overall he was very helpful.

Was trying to shop for a used car after my mother in law had car accident one week ago and the 2015 Nissan Versa was totaled. Thank god she is doing okay. Just has some pain and bruises on body/legs.Got help by Kenny in Hendrick Kia Cary (preowned cats). At the end we financed and walked with 2016 Kia Sorento LX with 18K miles. They even fixed the several dents on the hood next day!The reason we gave 4 stars instead of 5 stars is because we only got one key/remote. A little disappointed because we have purchased several used cars and all come with 2 keys/remotes.Here are some pictures of 2016 Kia Sorento LX.

Easy car buying experience. Everyone was professional and we feel we got a great car and a great pricr.

Josh Bateman was a BLESSING to me. Regardless of my credit he went above and beyond to try and get me a vehicle. After two vehicles I dedicated on a 2016 GMC Acadia Denali, I wasnt to fond of the color at first because I was set on a specific color.

Josh was awesome! He was patient, and showed us exactly what we wanted!! 10/10 would buy from this dealership again!!

Best car buying experience ever. Lance worked with me over the phone from 2 states away to secure the car I wanted, get a baseline price and tentatively negotiate trade value. Everything was set up and ready when I came in to pick it up and sign a week later. Smoothest experience and Lance and Brian are two of the most genuine guys you could ever have the pleasure of working with. Would recommend to anyone looking for a car. I drove over an hour from where I was staying in NC and it was well worth the trip to get a great car at a fair price from amazing people. Lance Wexler and Brian Staudacher. Ask for them and you’ll have a good experience. Thanks again guys!

Excellent service from Joshua Bateman really a good guy he helped and explain everything with transparently thank you 👍🙏

Josh was EXCELLENT!!! Informative, knowledgeable, friendly! Dude knew his stuff! Highly recommend you buy from him

Robin and his team were great to work with. Very polite and professional.

I had a wonderful experience purchasing my used truck from Hendrick this week. Josh Bateman was wonderful to work with. He carefully worked with the requirements we gave him (truck, four wheel drive, mileage) and firmly kept me within the budget I gave him. He didnt let me fall in love with a vehicle I couldnt afford. We never felt rushed through the process and Josh answered every question we could come up with.We also interacted with various other salesmen and finance guys at the dealership and they were all friendly and respectful.

Taking a new job with 135 miles of daily commuting meant I needed a vehicle with great mileage. Josh Bateman and the team at Hendrick helped me find a plug in hybrid Fusion. I’m very pleased. Great job all around. I highly recommend them.

I purchased a car from Hendricks Preowned of Cary last week. Every person I dealt with was courteous, knowledgeable, and eager to work with me to satisfy all of my questions and concerns. Andrew Shirley went above and beyond to ensure that the car I purchased was in tip-top shape. I sincerely appreciated their professionalism and transparency regarding their selling practices and procedures. I highly recommend Hendricks Preowned of Cary and will definitely consider them again for any future car purchases.

Josh Bateman is a wonderful sales associate. He understood my needs and how my time is constrained. Based on the information, he found my perfect vehicle and I didnt spend hours at the dealer. Thank you Josh!

Diane was wonderful to work with. It was nice to feel welcomed as soon as I arrived! She has a pleasant personality and was able to fit me with exactly what I was interested in purchasing. Thanks also to the sales team! Great customer service to you all!

I had a great experience here! I traded in my old car and bought a new one in a total of 4 hours. Christian, my salesperson, was extremely helpful and made us feel comfortable throughout the entire process. Many people from management came to introduce themselves and help us work out a deal that worked for all of us. I am super happy with my new car and the process couldnt have been easier. Thanks Christian and the rest of the staff at Hendrick!

I needed a vehicle as soon as possible. My parents went to Hendrick oreowned of Cary and picked out a vehicle for myself and my family The staff at this location were great and very helpful and compassionate They knew what I could afford and found me a perfect and reliable vehicle They delivered it to my doorstep in Florida. I’ve never experienced anything like this before I would recommend them to anyone that is looking for a vehicle. I would like to mention a few names that made this purchase possible Tommy, Jonathon and Gary and the rest of their staff were absolutely great. Thank you all for everything

Worked with Gary Hamilton and Taylor on trading in my old car and purchasing what I have wanted for a long time. Was given a great trade in value on my old car, they had exactly what I wanted, and made it easy for me to drive off the lot with it that day. Will definitely be sending friends here for their used car needs.

We had an excellent experience at Hendrick. Mr Jones was personable and very helpful in finding my family exactly what we were looking for. I couldnt have asked for a better experience.

Our sales representative Avion Jones was an absolute pleasure to work with. He was patient and never made us feel pressured. He was also very quick and efficient and led us through the entire process without hesitation. I would highly recommended him to anyone looking! -Brooke and Darren Evans

Writing this a little late but wanted to cool off. I had a positive experience purchasing my new car and the young man Gary was great. Up front and never gave you the greasy shady feeling. But the one star rating comes from the stress I was put through about three weeks later when my temp plate expired. I called three day in a row. Getting different answers starting with my insurance was the problem to finally am paperwork was not filed correctly. I work on a military installation and to go on base with expired tags would be a kiss of death. I explained this to the companionless body on the phone. Oh and I forgot, I had to call them back since they NEVER returned my call. Needless to say four days after the expiration I drove to Raleigh and got the plate and not a word from management. Thank you for the loss of my salary waiting for you folks to get this straight out. So beware

We just traded in a Nissan for a Honda. We encountered nothing less than excellent service and friendly faces. We have always bought from Hendrick locations in other towns but we certainly were not disappointed with this one. Lance Wexler helped us today and let us know everything that was going on with the process. We couldn’t be more happy with our experience and our car purchase!

This dealership is awesome! Car was already priced cheaper than any other car in the market and they gave me an additional $500 discount for driving so far and sold me a bumper to bumper extended warranty that didn’t increase my payment but $20 a month!! In love with my ATS and will be returning for my next car. Being in sales I had such a great experience that I might even put in a application lol. Highly recommended 5 stars!

I recently bought a car here and had excellent service! Devon helped me find the perfect car and helped me get everything sorted out! Couldnt have asked for a better car buying experience.

My girlfriend and i went in yesterday evening to find a car in our specific price range. We were instantly greeted and taken care of in a friendly and timely manner. We were approved and shown a car to test drive right away. Lance Wexler helped us and was phenomenal!!! The entire process of getting our car went smoothly. We would highly recommend going here.

I just purchased a 2010 Toyota Sienna at Hendrick Preowned and the van is in excellent condition. There was an issue with one of the automatic doors, but the service department ordered parts and put lots of labor into getting it fixed at no charge. Even when the repair had problems because of bad parts, they gave me a rental car as a convenience. I am very satisfied with the van and my experience with Hendrick Preowned of Cary. Very professional.

Thoroughly enjoyed my experience here at Hendricks. The environment was professional, the customer service exceptional across the board, and the product/car high quality. I recommend this place to anyone looking for used cars that are in next to perfect condition for fair prices.

Josh Bateman was simply amazing! He spent hours over several days, helping us find the vehicle that fit our family situation best. We went into the car buying experience looking for particular vehicle models, and Josh showed them to us, but by listening to our needs, he was able to suggest other vehicle models that were not on our radar originally. We ended up going with a totally different SUV than we went there for, and could not be happier. We now have more, space, more luxury, more reliability, and better value than the other vehicles we thought were the best fit for us. Josh used his knowledge to facilitate a product for our needs, he didnt sell us a car. Thats how salesmen should be.That said, the Recon/service departments did not do a great job of cleaning the car up, and servicing to the level I would expect for a 25k plus vehicle. There were missing valve stem caps, tar on the rocker panels, cheerios, and what looks like a dried out orange in the interior, rail car dust all over the paint starting to make rust spots (white car), no coolant in the reservoir, missing passenger side floor mat, spare tire jack and accessories missing completely, large differences in tire pressures, etc. Not even tire shine......The car itself has no issues I cant buff out, clean, and make right with a quick trip to the auto parts store, but I was left wondering what, if anything got checked on the pre-delivery checks they are proud to mention.I would work with Josh again in a heartbeat, but dont think I will use their service department in the future. But to be fair, I do all my own work anyway. I wish I could leave Josh 5 stars, and 3 for recon and service.

We met Diane Fortenberry at the Hendrick KIA of Cary while looking at some of the vehicles on the lot. She provided an entertaining, educational and non pressure environment while my wife and I test drove vehicle after vehicle. We eventually found the vehicle for us, a 2012 Honda Pilot which was perfect for our family. Diane Fortenberry was wonderful to work with.

Josh Bateman was such a pleasure to work with! We drove from Florida after seeing a post online of the car I had been looking for. He could not have been any more accommodating over the phone and in person for our trade in. His professionalism and patience made this process so easy for us, even in another state!Jeremy Tornow in finance was also a great pleasure to work with. Awesome service.

Best dealship hands down. Michael Evans did a great job in finding the perfect car! He listens to what the customer wants and doesnt just try to sell you a car. He went above and beyond my expectations! Then we have Claire is finance. She works really hard to get her customers the best interest rates and financing available. Cant say enough good things about this dealership.

Nice place. Friendly service. Lost our deal over $300 though. Still, Id recommend looking here for your next car. Christian is a great salesperson.

We had a great experience at Hendrick Preowned of Cary. Found a CPO vehicle at our price point after working with Josh Bateman. He was so patient with my husband and I and gave us so much great information. The vehicle I ended up in exceeded my expectations.Brian, the business manager we worked with, was just as wonderful! Car shopping is not always easy, but I would definitely suggest Hendrick for their customer service and selection! Thank you from a happy moma- to -be :)

Ex Hendrick Automotive employee. Told them this before stopping in, not to get a discount or have any sort of preferred service but to hope they would be straight forward to get something done quickly with no standard back and forth. Drove a Genesis I saw online and did research on. Liked it and very quickly filled out the standard credit app and started discussing price. We were ~$2k apart. Sales person, team lead did the standard back and forth to the glass box full of sales managers and finance. I didnt feel like sitting there for 2-3 hours so I left after the third trip to the glass box . They called me as I pulled up to the main light (no more than 1-2 minutes after walking out the door) saying theyd close 1800 of the 2000 gap. I obviously didnt turn around. Bought a brand new Accord from down the road a few months later. Youll get the game here, youre warned.

We recently purchased a vehicle from Jason Bateman at Hendrick Preowned of Cary. He was extremely knowledgeable and Professional.If you are planning to purchase an automobile I highly recommend Jason Bateman at Hendrick Preowned of Cary.Scott Cornelius

We bought a 2015 Chevy Tahoe from Hendrick Cheverolet (BEAUTIFUL!!) and was relieved to speak with Gary! He showed us how to use the features on our new vehicle, was patient while answering all of our questions and it was obvious that he was very knowledgeable (which can be hard to find). Thank you for making our experience that much greater!

My daughter purchased a pre-owned on Saturday. Our sales person was Diane Fortenberry and she was awesome! My daughter couldn’t decide what she wanted and Diane was very patient with her. She must have showed us about 5 different vehicles before she found the one she wanted. The process moved very quickly after the decision of which vehicle was made. Diane was very knowledgeable, understanding, patient and kind. I would recommend her and the entire Hendrick Pre-Owned staff. Thank you all very much!!

HORRIBLE !!!! watch what you buy from here would be my advise. I purchased a vehicle here. We noticed the car had a hole on the rear back bumper. When my sales person called me, I told her about it and she scheduled an appointment which when I called KIA to let them know I was running few minutes behind. Turns out, NO APPOINTMENT SCHEDULE! which made me cancel some plans I had on MY 1 OUT 2 days OFF!. I was told to reschedule. Which I asked for Saturday to avoid missing work and they said 2 WEEKS! so I told them to do the earliest. My appointment ended being TODAY. 11 days after my purchase and now they tell me. I TOOK POSSESION OF THE VEHICLE and I HAVE TO PAY OUT OF MY POCKET!!! Sales Lady told me go to a cheap place to patch it or even better GO TO LOOK FOR THE PART AND LOOK for a cheaper place to do the job. NOW WHAT? I am here with a stupid car loan for a car that was suppose to be CERTIFIED and in perfect condition.

Recently bought a car there and had a GREAT experience from sales and financing! Diane Fortenberry was the salesperson who helped me and I could not ask for better service! No pressure and so accommodating to my needs.

If I could leave 0 stars, I would. The experience I had this morning with Hendrick Preowned of Cary was purely embarrassing. I had made an appointment with Diane to see a particular toyota rav4 hybrid earlier in the week. When I arrived on time to my appointment, Diane wasnt there. I waited 20 minutes until I had to approach another member of the staff to help me (was not offered to me even though I was the only customer waiting and there were 3 members of staff available.) When I was finally helped, they let me know that the car that I had made an appointment to come see had been sold. This dealership was a 40 minute drive for me, so I wasted over an hour and a half for them to tell me that the car I came to see wasnt there. The best part was that in the email detailing directions to the dealership, they wrote: I promise we wont waste a minute of your time. We are a very transparent and straight forward dealership. Well, I can tell you, you wasted an hour and a half of my time and you were not transparent at all.

Good customer service, poor car detailing on the car we purchased. It looked almost the way it did before they called themselves cleaning it. We went through a bank our check was written out for $300 more than the sale price. The sales rep was supposed to send the difference to us its been almost a month it still hasnt arrived. My husband has called twice . I will contact the bank. This is unacceptable. If it was not for those two issues. I would give them a 4, also very little vehicles to choose from.

This was the best car buying experience of my life! Matthew Arrington, Gary Hamilton and Brian Staudacher were awesome. They worked well as a team and got me an excellent deal on my Yukon. I was apprehensive about buying a vehicle these guys made the process easy and painless. Thank you guys!

I found a car on Autotrader that I was interested in and it was from Hendrick Pre-Owned. I sent a message asking for more information and Gary Hamilton quickly emailed me back and set up a time I could come test drive the car. He also showed me alternatives that still met my requirements. It was a quick and easy process, even with my two kids in tow. I walked out with a new-to-me car at a better price than I expected. Thanks, Gary!

Easy to deal with. Would recommend

They do not allow you to take a vehicle to your mechanic to be inspected prior to purchase. Right. Im going to give them $20k+ based on their word and their 168 point inspection. I walked.

I had a great experience at Hendricks Pre-owned in Cary. In particular, was the wonderful service we received from Avion Jones who was very professional and attentive to our needs regarding purchase of a used car and answering every question we had with knowledge and understanding of the car in question. Thank you so much, we couldn’t be happier!

Loved my salesperson Diane Fortenberry. She was straightforward, answered my questions and made the process smooth.

Racheal Clevenger was our salesperson and she spent many hours with us trying to find the right vehicle. She was terrific and we couldnt recommend her any higher. Wonderful experience with everyone at Hendrick Kia!

Diane and Jonathan were such a pleasure to work with. I would not want to buy a vehicle anywhere else. I would recommend anyone to Hendrick Pre-Owned. You will not be disappointed :)

Ive bought two vehicles from this dealership and have had excellent service. Johnathan is fantastic and my sales associate Richey even called months later to wish me a happy birthday!

Today I went to Hendrick Pre-owned. They have so many cars to choose from. From the time I arrived till the time I left I had a great experience. I didnt leave with a car but that is only because I am looking for something in particular. They had different models of the car I wanted but I couldnt settle on any of them. I am going back next week to look at 2 cars they are getting on the lot. The key to my great experience was a salesman named Rick Umstead. He helped me look at every car I wanted to see. 4 of them. He even drove me to their other dealership to look at a car I wanted to see. He took his time and made me feel very comfortable. Being a 30 year old woman going to a dealership by yourself can be intimidating. I didnt feel that way at all. Everyone there is very nice, but Rick sets the bar.

Fantastic service. Great car. Would definitely do business with them again

Bought a 2014 CTS Vsport from Gary. He was super helpful and showed me a wide selection of cars, even some I had considered! He was knowledgeable, friendly, and funny. I have recommended him to many of my friends and anyone in need of a vehicle.

Me and my wife purchased a car there and had a good experience. The car we choose drove and performed nicely. So far so good. Diane Fortenberry was our sales rep. She actually listened to what we wanted and delivered. When purchasing a car be specific and direct in what you want. Dont detour from your expectation. No thrills and whistles needed. Thanks Diane.

These people are a rip off! I purchased a car that we are now finding out a year later it has been water damaged by looking at the paint AND the wheel bearings were never fixed! They called themselves being certified! My ass! They dont do anything but prey upon those who are in desperate need! Want results? Call to Charlotte to headquarters and see! You will DEFINITELY get results!

We recently bought a used car from Hendricks Pre Owned of Cary. Diane Fortenberry was extremely helpful, friendly and patient with us as we decided on a car.The entire process was professional and pressure free.I would highly recommend Diane Fortenberry if you’re in the need of a knowledable and friendly sales person.

Shane was amazing, knowledgeable, and a curtious host. Phenomenal experience working with him.

I just dropped by and looked at cars on the Hendrick Pre-Owned in Cary. Joshua Bateman just walked up and we started talking. I had to meet my mom in Garner to see a movie, he gave me his card and I left. I had been looking at a 2018 Kia Sportage on-line at the Southpoint lot and I wanted it Kia certfified, I went February 14 to Southpoint and drove the car, and fell in LOVE with it. There was a young lady looking at the car and I just knew she would had gotten it. I called Joshua in Cary the next day and told him what I wanted and how I was going to pay for it. Then the speed bumps happened getting the car from Durham to Cary. Joshua, my husband and a team at the dealership jump through hoops to get me that car. Joshua was right beside me all the way through this process even missing a date with his girlfriend to make sure I drove MY 2018 Kia Sportage off the lot. OH!!! he even put a red bow on it, so when I came to pick it up I could see it. I would definitely buy another car from there and will be telling all my friends and family

After a Lending Tree affiliate submitted my name and contact info to various dealerships without my consent, Diane F., one of the sales people at Hendrick Pre-Owned contacted me. She was very nice and no-push after I explained that I hadnt submitted the inquiry. When the car I had been set to purchased turned up to have reported frame damage, our financing co refused to cover the car, so off we went looking for another car. First stop was to Hendrick and to see Diane. While she wasnt in yet, since this was a spur-of-the-moment trip, the manager didnt push us to work with someone else. Diane was very nice and personable. She and everyone else dealt with my toddler with a smile as, after a couple hours, he was DONE. They have a game room which my son spent a lot of time in. They did, as every dealership does, tried to get us to finance through their people, when we walked in with financing already. There wasnt much in the way of budging on the price, not that I feel we overpaid or anything, but they automatically try to add on 6 oil change packages. The salespeople also seemed to not be able to answer questions regarding what Certified Pre-Owned meant in regards to the warranty. Diane has been very helpful after the fact with answering any questions that I had as they arose. The dealership as a whole is a bit standard in certain used car practices, but they werent even close to being as annoyingly pressuring as others have been. I would definitely recommend them to anyone looking for a used car.

Went in on the fly to check out our options. We had done a little research but after my commuter car suddenly died, it hurried our timeline a bit. Upon arrival to the lot, we were promptly met by Lance Wexler as we were browsing the inventory.Lance was extremely helpful in our process. My wife and I traded in our old Equinox and got 2 Kias, an Optima and a Sedona. We were able to test drive both vehicles and get the ball rolling for financing quickly.Lance and their finance team were able to work the numbers and get us a great deal on our purchase as well as an awesome value on our trade in. Lance even went above and beyond and was able to get us an additional key and tires for the Sedona. He even hooked us up with SiriusXM on both cars.It’s too bad we had such a great experience and love our vehicles because I’d love to purchase another car from Lance and his team. We will definitely go back again!Ask for Lance Wexler! You will not be disappointed.

I was bullshitted by multiple dealerships in my area about getting me into the car I wanted, an optima. I called Hendrick Preowned and spoke with Lance, told him I wanted to do as much as I could online and over the phone so numbers could be worked with the bank before I waste time driving out there. Lance is the man & made it happen & got me into the car I wanted. He put up with my crazy ass when I didn’t leave Sunday in the car but he made sure I was leaving off the lot in the optima the next day & now here I am posting this review in the drivers seat of my new optima. I couldn’t be more happy with Lance & his service, he’s a man of his word unlike other salesman. I will recommend any and everyone to go see Lance before going elsewhere. Looking forward to doing business with him again in the future. THANK YOU LANCE YOUR THE MAN !!!

If I could rate in the negative, I would. This has been the WORST experience for my husband and I. My husband purchased his last vehicle with them and had a great experience so we returned. My cousin also used to work for them and my father has purchased or leased a new car from them literally EVERY year for the past 27 years that I have been alive. We have never been more frustrated. The pre owned department has been “calling us back” for the past 3 weeks and STILL has yet to do so. We called 2 days ago and spoke with jeremy in finance and he promised (yet again) to call us back the next day...that obviously STILL hasnt happened. Matt Arlington has promised to call us back and that was 3 weeks ago. We are STILL awaiting on a refund check to come back from finance and that STILL hasnt happened. We were PROMISED that when our vehicle came in from VA that if it wasn’t just like it was in the shown pictures that whatever needed to be fixed could be. We literally have 2 MINOR things that needed fixing and they STILL havnt called us to set up an appointment and one of the sale managers told us “oh we actually don’t fix that you’ll have to take it to ford.” Mind you let’s back up to when we first sat down to purchase our truck...in the process of signing the paperwork we were told “sorry we actually can’t sell you this truck bc it’s SOLD”...then we call the VA dealership and they tell us “it’s NOT SOLD”....I could go on and on about how horrible this place is. HIGHLY DISHONEST...once they sel the vehicle they couldn’t give a flip about you anymore. DONT BUY FROM HENDRICK!!!!! We will never make his mistake again (and I’m purchasing a new vehicle in the next few months...lost that business) I’ll take my money where I’m a valued customer when I’m signing and when I walk out the door.

Diane Fortenbuerry at Hendricks pre-owned of Cary was awesome. She worked really hard to get me in an affordable car. I had a wonderful experience and will send every one I know to Hendricks of Cary.Veronica Yelverton

Would rather give a zero to Cary NC Pre-owned. Quincy and his trusty sidekick Jeramy sold me a car that did not exist. Put money down. Signed everything, and was told the car would be there the following Monday. Monday rolls around and its lunchtime. No call from mermaid man and barnacle boy down at the Cary Pre owned lot, so I called them. Got transferred to someone else who told me sorry but the car (that was technically sold to me) had been sold to someone else in Charlotte NC. Not only did I spend way to long at their dealership an hour and a half from home. I ended up with nothing but waiting for a refund from these knuckleheads. No attempt from this place to fix the problem. Dont waste youre time.

Very helpful friendly and didnt have you waiting all day

So I took my son to buy a truck here in February, he bought the truck and is enjoing it. However, we called Hendrick today to see where his license plate is because his 30 day plate will run out this week and we were told the truck he bought has a lien on it and he cant get plates until this is resolved. How in the hell do you sell a vehicle with a lien on it. REALLY PEOPLE!!!!!!!!

I had very good experience with the group. I was not planning to buy my vehicle that day and was only browsing but when Joshua Bateman came over and asked what I was looking for one thing led to another. Thing is, the group was great. Josh took the time to get the details of everything I was looking for in a vehicle and was even able to educate me on some details I want familiar with (such as 4x4 vs AWD). Fortunately they had a near perfect vehicle on hand and more importantly I got a good price. I basically bought a 2013 escape titanium in near new condition at bluebook value. Financing was a pain but Im young (and even with good credit you know how banks are). The guys in back did everything they could to get me financed and they finally did. I still recommend getting pre approved for a vehicle loan but Hendrick pre-owned is worth a visit. Youll get a good price and the crew will do everything they can to take care of you. Two weeks later I even asked my man Josh to send me a copy of the Carfax and he didnt hesitate.

Well, Hendrick Pre-Owned lost a sale last week.When we arrived at the dealership, we were bluntly honest with the salesperson* - were here to try on a used Cherokee Trailhawk you have and see where the numbers sit if we traded in our FJ for that vehicle. Weve driven other examples of this vehicle before, we have somewhere to be, we have an infant with us, and we want to make this quick. Were not expressly buying tonight, but we are comparing you against another vehicle we have our eye on.Initially, things went well. We did a walk-around of the FJ, he passed my keys off to the appraisal department with the promise that they would tend to it while we looked at the Cherokee, and off we went into the lot to poke at it.About 20 to 30 minutes later, we were satisfied with the vehicle, though terribly dissatisfied with its level of cleanliness - to put it simply, it hadnt been cleaned. There were literally Nerf darts and dog hair in one of the cubbies, dirt and grime on the seats, and a general state of shabbiness. Nothing that rose to the level of damage, but a lot of stuff that should have been wiped away.We got back to the showroom, only to discover the appraisal team hadnt even started their work yet.First strike.The invitation was offered to drive the Cherokee while they looked at the FJ - which we declined, as we said we would - and we proceeded to kill another 15-20 minutes in the showroom while our infant got more and more annoyed at the situation.Finally, our FJ and the appraisal team returned, and I suggested to the salesperson that he get our keys and call us with the numbers.He talked with his managers, and they declined to provide us the keys until they had completed their appraisal.Second strike.Our infant hit his limit somewhere in there, and we flat requested our keys back such that we could leave. Our salesperson went and spoke with his managers again, and returned with the final numbers for the trade-in and purchase, courtesy of, again, his managers.We thanked him, and /again/ requested the keys.Last and final strike.It finally took me specifically saying to the manager, We need to leave, now, I want my keys, now, in order to get the keys back for my FJ.At this point, it might be fair to describe my demeanor as angry.The /very/ first thing a dealership should do after returning from the test-drive of a trade-in vehicle is /return the keys/. Its not your property. It may /never/ be your property, and in in this case, it /definitely/ will never be your property. Regardless, you take the information you need down - VIN, accessories, packages, etc. - and you RETURN THE KEYS.The fact that our infant was literally melting down in the showroom is entirely incidental, though it surely is not helping my emotional perception of the dealership.In the end, though, it wouldnt have mattered if they had provided us the best deal in the world - they didnt, but thats besides the point. The delay tactics, in the face of a specific request to speed things along and a clearly fussing infant, coupled with the simple inability to return a persons keys cost them the sale.Its weird. Ive used Hendrick Toyota of Apex to service my FJ for as long as Ive had it, and we shopped there a few times while we were trying to find the wife a new-to-her car. On both the service and sales side, the personnel were consummately friendly, helpful, and borderline obsequious.Sadly, the same thing cannot be said of their sister dealership. If youre in the Raleigh area, I recommend steering clear of the Pre-Owned branch.(* - It is worth noting that our salesperson - Christian - was nothing if not polite, helpful, and a well-spoken salesman. The problem occurred at least one, and possibly both, levels higher than him.)

My sales rep Angel was amazing! I went in with no direction and he spent 3 hours with me to help me find the perfect car!

Christian helped me find the car I needed quickly and worked to make difficult car buying situation possible for me. I definitely recommend seeing him to help you out!

Our experience here was very unprofessional. We test drove a 2011 Cadillac Escalade Esv. When we were driving it, it was 95degrees outside and the a/c did not work. We were interested in the car but concerned about the a/c. The manager was getting it checked out for us. I called the next morning and asked about the car..the manager told me we didnt have the right button pushed and he said the a/c works now. I knew this was a lie as I work on cars and know how to turn the a/c on! I told the manager that I wanted to make sure the a/c was not leaking and they just didnt put some freon coolant in for it to work and it leak back out in a few days. He insured me it was a button not pushed. I later went to the dealer and spoke to a different manager and the first thing he said was yeah they added freon and its fine now. Obviously this means the manager I spoke to on the phone was lying to me. We liked the car and decided to purchase the car with an agreement the scratch on the bumper and a/c would be throughly fixed and looked over. The manager pointed at his shirt which said Hendrick and said Hendrick is all about customer service and we can have it fixed and to you by Wednesday night. This is HENDRICK. (Pointing to his shirt again.) We started the purchase process and put a $3500 down payment under the impression the car eould be fixed no later than Wednesday. The finance manager stated he would call me as soon as he got all the bank proposals back. We never received a call back. I called to get an update on the financing and could never get anyone to call me back or I would call and the receptionist would say she was transferring me and would get back on the phone and relay the message from the manager. We could never get a sales manger or finance manager to call or answer my calls. So much for Hendrick customer service. It is Wednesday at 5:00 and havent had a call yet. We were supposed to have the car to us by 6:00 as the manager promised. At this point, I do not have one ounce of trust in Hendrick. I have been lied to multiple times and feel like they think that since we agreed to buy a car and already paid a downpayment, they dont have to work for my business anymore. I will updated this post once we figure out the outcome of all of this. Completely ignoring phone calls, dishonesty, not updating the customer and terrible customer service ONCE the vehicle has already been agreed, paid and signed for..thats Hendrick!

When I got there I stood at the counter for 5 minutes before anyone would help me (to busy playing on their phones) and they had to call the sales rep (I had talked to previously) to come see me. It took him over 20 minutes to show up. I got the impression he wasnt even on the lot at the time. Would not recommend.

I AM AMAZED BY THE SERVICE OF THIS DEALER .FOUND CAR ONLINE GOT APPROVED ONLINE CAME IN DID TEST DRIVE GOT A FAIR VALUE FOR MY CAR I WAS TRADING AND A KILLER WARRANTY ALL IN ABOUT 2-1/2 HRS

They dont give you the run around. They dont try and sell you something you do not want.

Just as racist as that dealership Jeff Gordon Chevrolet in Wilmington

Couldnt find car we were interested in and never called me back

Not a very large selection of cars to look at.

My dream car is sitting on the lot.

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