Big airy drive-in area to drop your car off. But you have to go into a small area with 4 service persons working to do business. No one wore masks at any time that I was there, both for drop off and pick up, even though there was a mask mandate for indoor areas in effect for the Town of Cary. This made me very uncomfortable and I decided to stay outdoors and walk until my car was done.

Ariel and Scott, in the service department were great today! Came in for a recall related service, and they got me back on the road in about an hour. Thanks Hendrick Kia!

Wasnt happy with their service. Brought car in for diagnosis. 8:15 appt. Didnt even call until 3:00pm to let me know. Disable my brake lights so couldnt drive vehicle. Had to order part. Took 5 days to fix. Had to rent a vehicle for that long only for a few hours to fix. Part was a day late and they fix the problem in a few hours. Service person Christian was the only person that seemed to be helpful. Certainty not the service manager Dory she is not a customer service person at all. Had to call the corporate number to get some answers. They seem to do more up sales than try and fix the problem that you came there for. I like Kias products, but this experience may change my mind. Will not be going back to the Cary location for service or sales.

Needed warranty work done and needed it done on a weekend. They were able to accommodate our schedule and get the work done on time.

Big Shout Out to WillWill was a true professional, answered my questions and treated me like a valued customer.I will surely bring back my vehicle when it needs anything.THANK YOU WILL

Brent, the service advisor who assisted me, went far past above and beyond to help out.Thanks again for your kindness and generosity!!!

Service team is courteous and fully explained what warranty repair needed to be done

Paolo Morales the best sales representative!

Scott did a awesome job with my car fixing the problem and getting it back to me thanks Scott

It took 3hours to get my oil changed and tires rotated was not happy with the service today

Worst service pleace ever!