Hendrix service was outstanding Kyle the service technician was great, explained to me what needs to be done and got the car in quick timeline. The car was washed it is great service

I was there last week for an oil change.Kyle was very friendly and efficient that made my visit very pleasant. Highly recommend the service.

I finally came back to buy and my salesperson Jay made the process quick and easy. He remembered me as soon as I walked into the door, which is a mark of a great salesman to me. He also took the time to help me look around again until I found what met my needs. It didn’t even end up being a Cadillac however, Jay took the time to find the car I wanted and put me in it. I love the new car and myself or my family will never buy from anyone else. Give this man a raise!!!!

Our experience at Hendrick was phenomenal! We had just left another dealer earlier, and comparatively, it was a night and day difference. We hadn’t even considered the make and model we looked at with Hendrick. Dwight was professional, kind, extremely knowledgeable, and helpful! We took the vehicle for a test drive, and then the entire team was available to help close the deal! I really feel like we were valued as customers, and treated that way from the moment we came into the lot. We love the new car! And we left really happy with how we experienced the buying process with Hendrick! Highly recommend, especially in a time when car buying is difficult and a little cut throat. Hendrick is amazing and exceeds expectations on every level!

Nigel Samuel was awesome he worked with me for two days, trying to help me the best way possible. Today September 23rd I came back to get the sun I was looking and waiting for since yesterday. Today I test drove the vehicle and went to get the check. And came back to the dealership and they sold it....... that hurt me to the core

My cars check engine light was on. Turns out the pistons, rings and timing chain needed replacement. The work took about 8 weeks. They honored the warranty and provided a loaner car. Working with Kyle the service technician was a pleasure. I will be purchasing another vehicle from Hendrick.

Went to the dealership and got great service. The staff was very professional and friendly. They stayed past closing time and provided some incentives to make sure we got the deal done. Eric Herring was the sales associate and has always answered any questions even weeks after buying the car, he is still always available. Entire staff is great from sales, to finance, to service all the way up to the management. Great experience from this dealership!

It’s a very friendly environment, Corey is an amazing service advisor. He informed me of everything that was done to the car and always called me to let me know what was the next step. Thank you so much!

Best Cadillac service ever. Called Hendrick Cadillac in Durham that is much closer to my home & they couldn’t service a check engine light for a week. Hendrick Cadillac in Cary took care of me in one day!Brought me home during service & picked me up to get my car when it was ready.I will never go anywhere else!

I always get excellent service at Hendricks. The service technicians are always super! Thanks for the supreme care.

Dwight was great to work with, his follow up was excellent. I would highly recommend him in your car search!

Constant updates from cory on my vehicle service! They did a great job and got me in and out!

Our salesman was very attentive but needed a little more training to round out product knowledge. He did a fine job in the final analysis. The finance person was somewhat impersonal and made some inappropriate comments. I.e.. sign this form so if your check bounced we will be coming after you. Maybe meant to be funny but we feel he was out of line. Had it not been for our salesman this would have been less than five stars.

Great customer service. This shop is very professional and the people you deal with are pleasant and helpful. I drive a few extra miles to use this service department.

I had an excellent experience at Hendrick Cadillac Cary. I found the perfect car online and drove 2 hours to the dealership with the family. From there Dwight at Hendrick went above and beyond to help me choose what was right for me and my family. I am truly appreciative for the experience and would recommend this dealership to anyone. Thank you, Dwight and Team!

Sales consultant Mr. Fletcher was very professional and informative.

Hendrick Cadillac Cary have a great service shop. Ive tried other Cadillac service centers (Thompson Cadillac in Raleigh), Hendrick Cadillac Cary crew are professional and courteous.

Wow, just wow! My wife and I are expecting twins, so we were looking to trade-in our small Nissan. We called in to set an appointment due to COVID, and it was booked a few days later. We were welcomed in and not bombarded by salespeople, which was completely unexpected. Rick, the Operations Manager, introduced us to Jay, who became our salesperson.The experience was unique! Ive always dreaded going to dealerships because of prior engagements, but this felt totally different. Rick and Jay asked us questions about functionality and got to know us rather than just throwing prices at us. We didnt even have to walk the lot, which was great for my pregnant wife.After discovering why we needed a new vehicle and the functionality we were looking for, Jay showed us the 2020 Acadia. We test drove it and fell in love! After we did some of the paperwork, my wife got hungry, so I asked them if it was ok that they start the paperwork while we eat. They didnt even bat an eye at that, so we even surprised them with lunch. We came back and were introduced to David, the Finance Manager.Before we started the strenuous finance paperwork, my wife told Jay that she liked his sunglasses. He then told us that they sell them there and that we could use our Reward Points and get some. No joke, I was floored and had to go look at the selection because I needed some. Well, I found some Oakleys for $210 but used my rewards and got them for $105 -- needless to say, I was very happy.Back to the story: David walked us to his office, and everything we did was electronically on his desk, which was this giant screen. He was just as personable as Rick and Jay. Nothing felt like we were just another number for them for the day. It literally felt like we were family now. This is not a joke, and I really dont leave reviews, but I felt compelled to because everyone should be aware of the service that Hendrick Cadillac in Cary will deliver and the people they hire. We are forever grateful and will continue to purchase future cars through these guys.So, long story short, I got a new car, sunglasses, a happy wife, and fantastic customer service!Thank you, Rick, Jay, and David!

Awesome folks to deal with. They are honest and helpful and not at all pushy. Dwight, our salesman, and Jeff, our financial closer, were absolutely great. I would hang out with either one outside of the car lot.

Great Service !! I met with Erick Heering Sales Rep and Mike the manager. They were both amazing ! First dealership after visiting several to provide the best customer service in North Carolina . Thank you !

WORST CAR BUYING EXPERIENCE EVER!!! They sold me a CT6 plug in hybrid - the charging system didnt work properly and the car had a damaged wheel along with a leak in one of the tires. The car has been in the shop much of the time since I have bought it and they still havent followed through on getting it registered - it has been over three months now. The service manager agreed to reimburse me for my out of pocket repairs and now will not return e-mails or phone calls.

Overall great service..but they overlook items at times. Several times requested a quick wash after service..majorly of times they forget. Most recent visit was fine till I got notified that my car was due for an emissions inspection two days later..that should have been brought to my attention since I drive 30 minutes to the location for service. Just unsure about taking my car there anymore. Just doesn’t seem like before. I try to be loyal but when little things keep happening..well it’s not what I would expect from a premium dealer....many years with Hendrick..but competitors are hungry.

Easy to schedule. Super friendly and professional staff. Work done while I waited. Everything done perfectly. Highly recommend.

Svc, superior, hospitality,,,I didnt want to leave.outstanding personnel.

Staff was polite and kept me informed along the way with the progress of the car.

Great people, great service, one great experience.

HORRIBLE. Now imagine you Drop your car off at 9am for a 1.5 hour oil change and tire rotation. Spend half the day trying to get someone from the service department on the phone to get an update on when you will be able to pick up your car. Then being told they have 5 other cars in front of yours for servicing and need to keep it until the next day for a SIMPLE oil change! Because I didn’t feel comfortable waiting in their waiting area DURING A PANDEMIC with my children and dropped the car off they assumed it was ok to service everyone else’s car and ignore mine. What is the point of having an appointment. This wasn’t for any serious engine work it was a simple oil change. They have no respect for other peoples time.

Great place to take your car to get serviced and I have any repairs done

The sales agent, Curtis, was polite, knowledgeable, and we came to agreement to purchase the RAV4 fairly quickly.. We did test drive the car and found that a check engine light was on and the car would have to be put in the shop to find the problem. I told my sales agent, Curtis, that I wanted a copy of the shop work order to understand what the problem was and how it was resolved. That was on Thursday. The car wasnt available for pick up until Monday morning. I asked for the copy of the work order and was told that the Detail Shop had thrown it away and he would have to get another copy. Ive reach out several times by email and still have not received a copy of the work order. When I asked what the check engine light indicated, I was told that he though it was a weak battery and they replaced the battery.Another issue, when I received the Key FOB to the car, I was told that there was only one key. This was not disclosed to me until after the sale was closed. Replacing a Key FOB is very expensive and this should have been disclosed prior to the sale, or the dealership should have replaced the second key fob.Im not happy with this Hendrick dealership and will not be buying another car there if these issues are not resolved.Larry

Just purchase a 2014 Cadillac ELR AND needed it checked out before I committed myself to it. Hendricks Kyle took me through the steps that they were going to be checking. And explain everything to me. I recommend that before you get a used car that you have it check out.

Nate and the entire team were great. Quick and easy and love my new Buick Encore. Such a great commuter car.

I have had a few problems with a vehicle I purchased there a few weeks back. Although less than ideal to have to have problems so soon, Lee and Nate went above and beyond to get my vehicle squared away. I hope to not have to come back anytime soon, but I appreciate the help I received.

Cory did an outstanding job at keeping me informed of the repairs. We had several big items done during this visit.

Absolutely, 5 star service in every facet of customer service. Kyle was very knowledgeable addressing my concerns immediately. He had a loaner available when I arrived for my service appointment. He was extremely personable by going the extra yard fixing my key, which was not on my repair list.

Hendrick employees were efficient, respectful, and customer oriented.

Cory at Cadillac always goes above and beyond for me in taking care of my needs. Much appreciation to the techs as well as they are the backbone of the service department. Hopefully Hendrick realizes this and pays their employees the money they deserve

The service I received on my Hummer H2 Sut was very good. They kept me informed about what my vehicle needed and what it received.Excellent service center.

We had Kyle as our service rep for our recent experience and he was terrific. He properly communicated with us and made sure the work was done in a timely manner. Thank you for the wonderful service.

Always well prepared the advisor knew exactly what warranty work and non covered work was required and once we agreed on what services were to be performed, he estimated how long it would take. He was within 10 minutes but the free carwash was worth the additional time. Just the kind of service youd expect from Cadillac!

Hendrick Cadillac of Cary continues to provide outstanding service with each and every visit! Kyle is great!

Great staff very helpful throughout the buying experience. even went out of their way to get my wife a bottle of water from down the road, all cause they didn’t have any in the building. good back and forth conversations on day to day things in between processes to the buy. easy and smooth day.

Gary was gracious enough to accommodate us by replacing a recall airbag even though we has a senior moment and sowed up a week early for our appointment. Gary never mentioned the error and we only realized what had happened when we returned home. Gary provided a gracious and efficient experience

The technicians are very good once you get to speak with them . Cory is very good to work with. Getting in touch with him is much too difficult. Your communication process is awful! I do not appreciate waiting for a call back, or speaking to two or three people before I get to the person that I need. Your communication/ contact process is enough for me to change to another service provider. My time is as valuable as Hendricks.

Hendrick service always makes it easy to service my truck. 10/10.

Lewis did a great job helping us with our recent purchase and was very professional during the process. He was very detailed and explained everything to us. We would highly recommend Lewis.

What a great experience with the Hendrick Cadillac Team! Trevor Buck and Kevin Greene made my experience one-of-a-kind. From beginning to end, I was met with kindness, knowledge and eagerness to help in any way possible. I appreciate this experience, knowing I was in such great hands. I love my new CT5, and will continue purchasing vehicles ONLY from the Hendrick Auto Mall in Cary. I highly recommend them.

These folks always take care of me, are fast and courteous.

I had a wonderful experience here. Very attentive to your needs!! Ask for Devante. You wont regret it!!

The people are nice and the service was good but very limited covid protection. When I arrived there were a couple people behind the service desk without a mask and the mechanic drove my car up without a mask on. I was shocked and drove the first couple of miles with the windows down. I won’t be going back anytime soon. Stay safe people.

I always have a great experience with Hendrick Cadillac in Cary! My vehicle was recently serviced, and I received communication on what to expect before you visit, status updates during my visit, and after when I had additional questions. The team always makes me feel at home and they’re always available to help.

I made my second visit to Hendrick Cadilac in Cary and once again had a wonderful experience. My service advisor, Cory, was professional and knowledgeable. My issue was quickly resolved. I highly recommend this location to care for your Cadillac.

Hendrick Cadillac was great to work with. They had an incredibly extensive inventory to choose from, their employees were personable and professional, but not too pushy. We worked mostly with Jay (Jarron), and he was awesome. He worked hard to get us the price we wanted, and checked on us often to make sure we had all the information we needed, but again he wasn’t too pushy. If you go there, I highly recommend him. We’ll be returning customers for sure, and I highly recommend Hendrick Cadillac and specifically Jay, to anyone looking for great service.

Great experience working with Lewis and all the team a Hendrick Cadillac- on my third car from them and doubt I will go anywhere else.

The Hendrick Team was fantastic to work with in managing my expectations, delivering excellent customer service, and providing the best financing experience I have had at a dealership ever. And I love my vehicle! Matt Gaylord and Gustavo Malzoni were terrific to work with.

Cory, assistant service manager at Hendrick Cadillac, was amazing. He carefully explained all proposed work on my DTS and why repairs were needed. Because the car would need to remain at the dealership garage over night, he also arranged for Lyft transportation home and then back to the garage when the work was done. The final bill came in exactly as he had estimated. I cant ask for better service!

Stay away from this dealership. I took my business to another dealer where customer service matters.

Service manager was very helpful, followed up on questions i had with my pre-paid oil change service

Greg was my service consultant and did a phenomenal job helping me through the issues I was having and taking very good care of me! Greg helped me understand the issues and walked me through the fix. He did everything he could to make my entire experience painless and ultimately resolved my issues better than I expected. Im very happy with my last visit for service and will continue to request Greg as my service consultant every time.

Matt and Gus made our recent experience easy and fun. They both were knowledgeable, friendly and attentive...and we never felt pressured at all! We’d go back to Hendrick again, for sure!

Cory Lyle and his team treated our 12 year old CTS just as they would any newer car. He was very polite and informative, and took care of our service needs very well.

The service representative Kyle Stephenson is always helpful and quick to research an answer for me. This Cadillac Service Dept is a positive can do kind of place. When I was on my way to retrieve my Escalade I asked if he could get another vehicle of mine inspected and he said sure he’d make it happen! I wouldn’t take my caddy anywhere else.

Driving down the highway I got a warning on my vehicle for low tire pressure. As I saw the PSI drop I realized that a flat tire was eminent. I made the decision to drive to the dealer and just made it at 10PSI.The service folks were perfect. They greeted me and understanding that I was now at their mercy they offered to repair the tire there or get me enough air in case I wanted to go somewhere else.I had purchase the tire/wheel protection package after multiple tire damages and wheel bends on my previous cars. So made sense to have it fixed there.They had the very same tire in stock, replaced it and got me on my way quickly.Top notch service and always willing to help

The service was exceptional. They had me in an out in the 2 hours.

This was my first visit to Hendrick after purchasing my Pre-0wned Cadillac. Kyle was my service rep and was great! I will make sure I ask for him every time that I go back for servicing. They were quick, efficient and just plain perfect! He even came to the customer lounge to check on me while the vehicle was being serviced.I also purchased the vehicle there and had Dwight as my salesman. He was great also! I was not pressed to purchase anything ! When I told him what I was looking for, he took me straight to the Cadillac. The price was very reasonable and the car was in immaculate condition. I will continue to go back to Hendrick Cadillac for my vehicle needs.Thank you, Guys!

Brought my truck in for service of an AIR BAG light. Paid the diagnostic fee and learned that my air bag would need to be replaced. I was informed that the part would need to be ordered and would come in 3 days later. I was promised a call when it came in to schedule the install. I was also quoted $1300+ dollars for the work. I gave my credit card to the tech over the phone and was told I would receive a call on Tuesday.Tuesday came and went. I forgot about the service as the air bag light was no longer illuminated...until Monday the following week. I then called to schedule the service appointment and dropped my truck off on Saturday. When I picked up the truck, the service and install of the new air bag was completed and I was informed that I owed $500 plus dollars. I asked why as I was sure that I had completed payment when I gave my CC over the phone. I was told that was for the part to be ordered. The labor was to be paid today. I asked why that wasnt included in my estimate and the tech said that it was.Come to find out, they charged my card for the ordering of the part at the beginning and then the amount for the labor was to be due at pick up. The estimate was accurate, but the communication was poor. A simple explanation wouldve been sufficient. Also, I never received the call back to schedule once the part was in.

There’s a reason they call it “Cadillac Service.” Very respectful of my time. Repair ultimately was under warranty, and I drove away with no charge.Will recommend to all.

Long wait list for even just an oil change

Corey did a great job in working with me to get my car’s backup camera grid disappearance problem resolved in a timely manner.

Great experience! Not once did I feel pressured or rushed to buy a vehicle - Mr. Jack G. and team members were amazing to work with and I love the vehicle I purchased.

I had a great experience recently with outstanding customer service. It was a Saturday afternoon and I had an issue with my vehicle and brought it in right away. Lee G. was the representative who worked with me to understand my issue/concerns and get it in right away without hesitation. By the end of business I had my vehicle and was back in business. Its easy when things don’t go right to complain, place blame, etc. - but it’s just as important to point out and acknowledge when thing go well and most importantly above and beyond. Great Job Lee!! Great Job Hendrick!!

Nicely done! Service was performed in a timely manner. No complaints.

Had to go back a 2nd time. No staff was available to help.

I was told they tried to buff out the scratches out on my car but didnt. I have a body man here, he charged me $150 and now the car looks perfect. To me, thats poor business.

Cory Lyle in the service department is the absolute best. He is accommodating, knowledgeable, kind and always very helpful. I compare every other service experience to my experiences with him and none come close. I could not be more impressed.

I had a pleasant experience with Hendrick Cadillac of Cary until today. Purchased used vehicle on Dec 10, 2020. Washed wheels one time with plain water and they are peeling. Spouse is a detailer so he knew not to use anything but water. Had them look at it today and of course they are saying their is nothing they can do although it’s obvious they knew it was an issue when they sold it ( had it covered by their rim guy). I am highly disappointed to have just purchased this vehicle and they not wanting to cover the cost to repair and just tell us to pay 650 for the repair.

Cory and the entire service department at Hendrick Cadillac in Cary are fantastic. They always greet you by name and keep their appointments on schedule. They service both our Cadillacs and we couldn’t be happier. Kevin the sales manager is also great to work with. 5 Stars for this crew.

I will not recommend nobody to this dealership. I seen a vehicle I was interested in on March 3rd speaking to Mike Douglass which he informed me that someone was coming to look at which they were already 15 minutes late and I didnt hear back so I called back 3 hours later to find out he had left for the day and was off the next day therefore, I asked the salesman Dwight Eldredge if he can assist me since he checked to see if the vehicle was still available. I scheduled to meet with Dwight the next day which was Thursday and test drove and heard a noise which was going to get sent to maintenance department to see what it was. My husband and I went over paperwork with finance department that night. I was advised the next day (Friday) that they had to order a part which was not going to be in until Monday and I was OK with that and requested to talk to a manager and Dwight advised me he would have Zach to call me which didnt happen. We left a check to purchase the vehicle on Thursday cause they stated someone could come and purchase while repairs are being made. I called on Monday to get status of vehicle by Dwight and he stated they are repairing the one side and I asked why not both and I would not take a vehicle to a shop and replace one side of a break without doing both and asked why the manager did not call me on Friday liked he stated therefore, later that day the manager called stating he knew nothing about calling me on that Friday when I stated I had been waiting for his call since Friday. I advised the manager how unsatisfied I was with this deal so far but he stated my vehicle is being repaired on both side cause it does make sense to do both rather than one side(hub assembly). My vehicle didnt get delivered until Wednesday March 11th and it was full of dog hair throughout which Im allergic to and i called the manager the next morning since it didnt arrive until that night of the 11th which the manager apologized for the dog hair and I asked him why I have been paying for car insurance for a vehicle i didnt have and he stated he would reimburse me for insurance and to get the vehicle detailed to get dog hair out which he stated he seen the hair in it before it was delivered to me. I let the manager know the 3rd row seat was broke and he asked me to send him a picture so he could order part for me to bring in on that Friday cause he noticed one seat was up and other was down but he didnt take time to see why before it was delivered to me. I drove the truck on Sunday and it seemed not wanting to stop with making a noise when pressing on brakes and shaking after I had put $50 worth of gas in it cause it was full when I test drove it but on half when delivered. I called the manager first thing Monday morning which he responded by text being in a meeting so afterwards he called asking what he can do to assist me. I told him what was going on and how unhappy I am with everything that has been occurring with this vehicle so he stated i could return it and I agreed so he sent a tow truck to pick it up cause it could not be driven that distance. I asked about another vehicle located at a different store and manager stated he will see about it and call back but, I have not heard anything yet therefore, I started searching for another vehicle and found one with lower miles for same price.

I was extremely pleased with the attention to detail and prompt service experience. Kyle was attentive and made sure that everything was spelled out so that I could make an informed decision.

My experience with Hendrick in Cary for car maintenance was a pleasant experience. It was relatively quick considering I had 3 things done. I appreciate the fact that there was no hard sell to get other work done - just information and suggestions for maintenance.

As always you guys go above and beyond to make the customer feel like family.

A great experience. I was able to easily drop my truck off. Brent was great with keeping me updated and explaining what all would be done during the visit. Received both a text and call when my truck was ready.

Corey in service was awesome. Very prompt and kept me in the loop the whole way. Truly top notch service

Cory was very accommodating and answered all my questions. He shared the best options available to me. He made my experience great. Thank you!

Cory at Hendrick Cadillac manages the service for me very professionally and keeps my vehicle up to date.

Well my Service Advisor Cory Lyle is OUTSTANDING.I have had several issues with my XT6. Cory has been working with me and General Motors Cadillac. He will let have updates on my car. I can call him anytime an ask questions. He is very Polite an Extremely Professional an Curtious to me.I have even Called Cadillac.I an Told them that my Service is outstanding With Cory Lyle. The Service Dept Manger is Very Professional an Helpful to his Guest.I Highly Recommend To Take your Cadillac or GMC TO THERE FOR SERVICE.

The folks at Hendrick Cadillac are fantastic! Always helpful and make the effort to get me in and out on time. They take of the car well too.

The service started great until my vehicle extended warranty ran out. I called them 5 times and left messages and NO ONE returned my calls. I called them to price extended warranty details and left detailed messages and NOT a peep. Totally curved my initial review of their service. Started out great with great people and then flopped. Totally disappointed.Considered buying another Cadillac Escalade from them but NOT after the no responses. Decided to go to Johnson Lexus and the service was IMPECCABLE and the care for us and our experience has been impressive! Lexus’s great service reminded me of our initial Cadillac purchase. They didn’t do 5% of what Lexus did after purchase a 100K truck purchase ..Before you buy, make sure you will still get GREAT service from start to finish and they won’t drop you....

Forget the welcome mat, Don Satterly & Mike Douglas roll out the red carpet for you. They provide concierge level service & take the time to educate you & make you feel good you are making an educated purchase. These guys invest the time to build relationships with their clients. Couldn’t have felt more comfortable & appreciate their approach to customer service!

Great Customer service, The team always make you feel important.

I did not buy my car from this dealership - this review is of their service department.I have brought my car to Hendrick Cadillac in Cary twice for service under my maintenance plan. The first time, someone there stole a pair of Ray Bans out of my glove box. In fairness, I did not bring it up to them or give them a chance to make it right. I figured if someone needed an old, scratched pair of Clubmasters that couldnt be worth more than $20 badly enough to risk their job and legal consequences, they definitely needed those glasses more than I did.My maintenance plan is almost expired, so I called their service department again to schedule an appointment. I explained why I wanted to come in (my maintenance plan was expiring and I wanted to get anything done that I could get done) and that I had about 40% oil life left, and the person on the phone told me that despite the percentage on the cars computer, GM recommends changing oil every 6 months. Cool, perfect - I scheduled my appointment and brought my car in. After I dropped the car off and was headed to the grocery store with my wife, Kyle from the service department called to tell me that GM does recommend changing the oil every 6 months, but theyll only do it under the maintenance plan every 5k miles or 1 year. If I wanted the oil changed, I would have to pay. He would not make any concessions and changed only my engine air filter (a task that I could do myself in 10 minutes for $15). So, despite very clearly stating my intentions to the person I made the appointment with, I was lied to and got bait and switched, and the service department refused to make it right.This dealership has stolen both my time and sunglasses. I wont be back.

Visit was great as usual. Staff courteous, prompt, thorough and efficient.

Always a great service experience with this dealership. Greg goes above and beyond to ensure my vehicle is well taken care of.Trust them!

JB was super helpful in the service dept with getting my oil changed and also diagnosed for a number of concerns I was having. There was a small miscommunication about me picking my car up at the end of business but JB took the time to clear things up and make sure I was able to take my car that evening. A pleasant experience overall!

Courteous staff kept me well informed of my vehicle repairs. Quiet area and WiFi allowed me to get work done while waiting. Great place to buy a car and to keep up with its maintenance.

This is the second vehicle that I have leased from Hendrick Cadillac of Cary. I appreciate the courteous service and professionalism of my sales advisor, Eric Herring. Hes a top notch person that knows his cars. He is just as knowledgeable with the services offered by GM.

Cory has been my service advisor for years. He is always willing to help and understands his customers. He has always been genuine and makes sure your vehicle gets fixed or serviced quickly so you can get back to your busy schedule. Thanks for being so good to me and my family over the years.

Stay away from this dealership. I purchased a new Escalade here in 2015. The people then were great, but not now. These people who work here now think they are doing you a favor to sell you a Cadillac, thats if you can get anybody to call you back . Had to send a nasty email before anybody would contact me back. I was trying to purchase a $105,000 Escalade and they acted like they could care less if I bought the vehicle or not. They also tell me they are adding on $1500 worth of accessories that I explained I didnt want. The managers response was well maybe this isnt the car for you. Really?!! Now hes telling me what kind of car I need? Also the salesman never told me about any add on accessories. I have owned 5 Escalades and will tell you I wont own another one, especially from this dealership. Also it would be zero stars if I could give it. Before you look for a new Cadillac check there reviews. They have 1 stars for a reason !!

Easy scheduling and professional experience overall. I feel like they resolved my vehicle issue and communicated the diagnosis clearly. Will be back again to get my vehicle serviced.

Great Hamilton is the man, been helping me over 3 years!

Hendrick Cadillac of Cary was awesome, they were professional and courtesy during and after my service. I would like to thank everyone for their hospitality.