Hung around the tv area to be assisted. Waited around 10-15 minutes.A white man does a similar thing and is asked if he needs to be assisted almost within a minute.I didnt think the employees at best buy were negligent or discriminatory. But today honestly made me feel different, I wanted to ask about mounting options and stands for my new 75 tv but I guess I dont look the part.I would rate it a 1 star if it wasnt for another representative being so helpful at the appliance section

10/10 warehouse. Ordered some insignia cables and GE light bulbs and was pleasantly surprised when I saw how well packaged they were! Those warehouse guys really care about packing products well so they arrive undamaged. They even went above and beyond by slapping fragile stickers over the boxes so the delivery person is extra careful! Everything arrived undamaged, as expected from their superior packaging techniques.

Went here a few months ago with my fiancé to help him buy a new Apple laptop and we got the best service ever. I highly recommend this place to anyone who needs to buy electronics and accessories for there electronics. They have great prices and customer service here and will always be going back to this location for more things.

Although everyone on the floor seems to be quite busy and not one associate offered to help me or even greeted me, the guy at the customer service desk was very helpful, honest, and knowledgeable. He was able to tell me exactly what I needed and also helped me find it online. I should have started there even though I didnt have a return.

Nick in the computer section was awesome! Explained everything I needed to know to make a confident purchase. I wanted a gaming laptop, and dont know very much about them. He knew all the specs to look for and explained them to me in simple terms to find an affordable and effective option

Kameron over at the computer department was very thoughtful with his approach to my concerns and made my experience at Best Buy a positive one.

Its was a decent visit, a lot of employees chatting with customers. The cashiers were professional and courteous. Came out with the product we searched for. Lots of well stocked product, clean, and well lit.

The reason why Amazon is doing well and these stores they will go out of business is because of there Mediocre customer service.We bought 2 Sonos Speaker from a store and we got one and second was supposed to be shipped when suddenly we discovered that the next best buy next town they have 13 of them in stock and it was a disaster to transfer the credit to that store and pick up and after 58 mins of the phone we cancelled the order and we are buying it from amazon Unfortunately to them

When having a refrigerator delivered, our hardwood floors were scuffed and scratched. The delivery men said we would receive communication from a company Best Buy contracts with to repair the floors. After 8 days, we had heard nothing, so I emailed Brittani, our salesperson and received no response. Now another week later, I called the store and was told Brittani would need to put an order in and would call me when she came in at noon. No call. I am now to the point I will need to make a visit to the store and hopefully talk with the manager. VERY disappointed with the lack of follow up customer service. Will think twice before making further purchases from this store!!

Went in to look for full frame dslr/mirrorless camera, Doug Hampton was absolutely wonderful, he not only took the time to explain the differences but was honest about the strengths and weaknesses of the various brands. His suggestions not only followed along with the professional opinions I had solicited from actual photographers but he helped me find the perfect camera for my application. I know BB employees are not on commission but I do hope management takes the time to recognize Doug for his efforts. He has earned it. When it is time for that next piece of glass(lens), I will get it from Doug. CD

Brittini was a great sales person. Very knowledgeable about the products. Were going to buy products cheaper at another store but there was nobody to help us so we went back to BB.

Best Buy deserves all the stars, because of the person who helped us with Samsung phones. Tyler was polite, efficient, and had all the answers.

Employees are very nice and will help you with anything you need. Very grateful of the return processes and their understanding

Great selection and deals. I was able to find everything that I needed all in one store: phone, computer accessories, microwave, and a robot vacuum!

More like Best Customer Service!!Steve was ready to help me find exactly what I needed. He listened patiently while I explained what I was looking for, walked me to all three sections of the store to show me what they had to offer, kindly educated me on the features of each item, and talked me through my decision until I found what I needed. Thank you, Steve!!!

Once you get redirected from the physical geek squad to any kind of phone or online or chat, it is a never ending tunnel of numbers that do not work, bad computer menus, agents that wont connect, numbers that will not be heard, emails that will not be entered properly, service numbers that are the wrong type of service number. Their customer care online is awful, a trainwreck. And it just so happens that the desk, although friendly, took down some of my info wrong, So was directed right into the trainwreck. I would pay NOT to have best buy protection on my product, this has been so painful. Do not buy their protection plans. Trainwreck.

MUST READ: DO NOT GO HERE. This is is the worst customer experience Ive ever had. Nightmare scenario. I bought a tv open box but it was in a box and they never showed me the condition of the tv before purchase. Took the tv home to realize it was unusable. Immediately went back to this store 30 minutes after purchasing and was told I was lying and that I did the damage in the 30 minutes since leaving the store. Now, 4 months later, I finally won my dispute with my bank and will not be paying for the broken tv this store sold me. I could not recommend against this store any more. I have had good experiences at other Best Buy stores but this one takes the cake for the worst customer experience I hope Ill ever have in my life. DO NOT GO HERE.

Our go to place for most any household or electronic item. Very knowledgeable staff. They will answer all my questions and explain things I may be foggy on. Have bought many items from Best Buy. They have many choices to choose from and prices are comparable to other places. I believe they price match as well. This particular store is well maintained. I would go here first even if its just to get educated on an item.

Fast service. super nice

Certified & inspected means nothing. Just drove an hour to pick up a TV that was listed as Excellent, Inspected and Certified with all parts. Got home and it doesnt even have a remote. Ill return this one and order a new one from Walmart or Amazon.

Jeffery in the TV section was incredibly knowledgeable and honest. I appreciated how he helped us. When the stars align Best Buy can be very competitive with popular online retailers and after everything was said and done we saved money on a TV and sound setup.We will be back to this location.

Helped me purchase my laptop at this store and pickup at different store to get same day. Im extremely satisfied with my interaction with sales and checkout.

Very helpful answering my questions on mounting a TV.

I only wish this store was located somewhere else. The employees are always pretty nice, and more helpful than most other locations. We even stopped in one night recently about 5 minutes til close, and the guys in the computer section were still willing to help my wife pick a laptop. This location also seems to do a better job with inventory levels. If only it wasnt in Crossroads, wed go more often.

Half of these are from bestbuy. I love their service. Last product I got was not working, had to go back and collect a fresh one, but the whole process was smooth... not sure if I should blame bestbuy or apple for having a broken product though...

Just bought a watch and cell phone. The young man was very nice, very knowledgeable. Quick in and out!

The staff at Best Buy are fantastic. They took the time my husband needed to buy a new phone and answer all his Verizon questions (unlike the Verizon store employees who wont help).

My wife and I came in last night to get a new TV. Michael W. Saw us and offered his assistance immediately. He helped us find the perfect tv at the PERFECT price! Before we checked out, Mike sold us on a highly rated surge protector. He made the whole process highly enjoyable and gave us some great gift ideas for the future. We will definitely be back.

Excellent service for my laptop. Great team! Thank you

So I arrived at 5:40 PM to go to the geek squad to get my iPhone repair waiting in line patiently I drove one and a half hours to get there and the guy looked at my phone wait a few minutes and says oh we don’t make repairs it for 6 PM after I sit there for 45 minutes for them to tell me that even though my appointment was at 5:40 and I travel for a living and really needed my phone fixed they did not take the time to go above and beyond to help a customer out

Gonna have to be a 1 star for me. I literally bought $6000 worth of computer stuff right at the end of December and had elite status which has a 30 day return policy. Went to go return something only to find out that my elite status only lasted less than a week because it’s for the calendar year, not a year within the purchases. They pretty much told me to kick rocks. Will never spend a dollar here again.

The guy that brought out our TV to our vehicle not only had an attitude, he pushed it into our vehicle so hard he ripped the rubber seal. When he realized that, he said something like “I’ll let you finish shoving it in” and walked away. That’s the last time we let anyone at this location help us put anything in our vehicle.

Great service, friendly service. Love that prices are competitive with online sites.

Always walk out with more than I wanted to, which is a great thing!

Didnt notify me when my order was in. Communication needs big improvement.

Thank you for making the laptop buying experience great! Special mention to Kameran Page for his assistance

Best But Winston Salem was soooo helpful. Especially Manny. They didnt have exactly the model I needed so found it for me in another Best Buy.

Best Buy locations don’t take calls anymore? Customer service lady says “all locations close at 7 pm” and yet the info here on google says 8.If I can’t walk in and buy something during the listed hours, they need to be changed. Otherwise, if this location actually closes at 8, someone needs to tell the only people answering your phones.

Poor excuse for a store and customer service. Cant get help, attitude from staff. Cant understand how they are even open. Theyve definitely lost my business.

Love to go to this place, has all electronics selection you can think of. The service is good here too, quick and easy. The location is bit in the crowded place but also convenient being other stores and restaurants around. So no worry to eat, sit and enjoy along with shopping..good luck

Price was good, selection was good, had trouble finding a sales associate.

The smoothes and fastest buy Ive ever done! I decided to buy a tv, one of the workers helped me get the best one for my budget and it only took me 20 minutes to get everything done!! The guy even helped me put the tv in my car. Highly recommend this place.

An excellent Best Buy. The staff here seems particularly helpful and friendly over the others that I have been to. The organization is really good too. Other than that you can expect your typical Best Buy experience.

Small best buy but the staff was helpful.. The kids have a blast walking around the store

Great customer service every time I’ve gone in there

Easy online ordering and curbside puck up.

Nice place for geeks lol!

Great staff and selection. Heather Wilson rocks! First place I will go for electronics purchases and home appliances. Very happy with all facets of service.

They gave us the wrong product (in fact a cheaper, inferior product of a different brand). The store does not accept phone calls and so the only way to remedy this is to drive back there or call the unhelpful national answering service. Terrible service!

The guys in the camera department are the only reason I’m giving 4 stars. My experience besides them, horrible. Dan is amazing. Very knowledgeable on photography.The store never has what I need in stock. Their inventory online says in stock then they don’t have it in store. I’ve ordered curbside pickup for a lens I need TODAY. 2 days ago. Mind you curbside pickup is same day. 2 days after ordering I still don’t have it because they say the order isn’t processed. Yet I’ve been charged for the item 2 days ago.The employees are great. The store overall how it operates, not impressed

I scheduled a diagnostic appointment with the Cary Best Buy Geek Squad for my HP laptop. The battery was not holding a full charge and it indicated there was a problem when it powered up. At the appointment my wife and I were greeted by a friendly, professional young man that confirmed the problem after a short time and suggested the battery we should buy online. We made a return appointment for a few days later to have the battery installed. At that time I dropped off the laptop and it was ready in a few hours for pickup. The entire experience with the Geek Squad was professional and timely. I would definitely use them again if necessary in the future.

Tipical Best buy. There are good number of sales and representative personals.

Employees offered great guidance for purchasing a laptop. They took the time to listen to my needs in a device and explained the pros and cons of many devices.

The customer service was great. An associate asked if I needed help finding something when I came into the store. I asked for a dock speaker for my xm radio. My shopping was quick and easy.

Found the staff in the TV department very knowledgeable and helpful. I did not buy here only because I found a TV at BJs Wholesale Club for a much cheeper price. I did find that there prices were very reasonable though. Just found a big sale on the TV I was looking for.

Salesperson showed me what I was looking for and was in and out quickly

Nice place, friendly staff, its difficult to try out the displays as they have been messed with so much, not their fault but it can get frustrating.

Very clean location, knowledgable and kind associates that are willing to take the time to talk to you about what they like and what they recommend based on what you need. As a person who loves computer hardware, its nice that the associates can understand you and share their knowledge. Great selection of computer components (minus graphics cards, of course), great computer cooling solution options, and great selection of computer specific tools (especially ifixit brand). I would highly recommend visiting this location. I will visit again.

Great store very clean and well laid out. Employees very helpful and courteous. Went in to get my Wife a new phone air pods case and was helped right away got everything I came in store to buy and was out in 15 minutes! Thank you, Beast Buy

Took a very long time for my drive up order to come out after giving me a 3 minute prompt. Wished that the notification system was better

I needed a new TV for my parents,, so BB was my go to place. Customer service person was knowledgeable and good. Got a good bundle price on a led TV and sound bar!!!! Good shopping experience!!!

Although this Best Buy is smaller than other Best Buy stores in the RTP area, the staff are always very helpful and friendly when I browse around their store. Their store is organized, clean, and usually have items in stock that arent available elsewhere. They have a nice set up system for curbside pick up as well. In terms of service and organization, definitely place this BB on the top. If it was closer to my home, its be my go-to spot. But worth the drive, otherwise.

Had what I need and very helpful associate now lets see how the assembly goes! Lol

Best Buy has some great items in their store, but do yourself a favor and compare prices before making a big purchase.

Josh and Mike in electronics helped me so much. As soon as I walked in the back, Mike greeted me. He answered all my questions and I walked out with with a TV in 5 minutes. Josh brought my TV to my car and even put it in for me. Very good customer service! Thank you again!

This Best Buy had by far the best customer service out of every Best Buy I have ever been in combined (and they all have good customer service). Every employee that walked by asked if we needed help. One employee even carried our stuff to the register and held it all for us so we could keep shopping. Another thing is this store had a larger selection of products than most other Best Buys I have visited too.

Sales floor associate was helpful. Cashier was surely. I dont expect world class service but one word instructions and responses is meh.I had the item I was looking for pulled up on my phone. It was a specific USB C cord. Apparently there are three different sections for cables. Associate pulled it up via SKU.Star loss is due to difficulty of finding things and the surely cashier.

Not bad. Geek squad is a plus.

So, I purchased a dishwasher from Best Buy back in May 2020. When the guy came to install it, he said that it couldn’t be installed due to fit. That was fine. He said that in the matter of two days, I’d have my refund. Guess what? It’s almost August 2020. I’ve been on the phone with several people have several case numbers and have been promised a refund, but still have NOT gotten my refund. 12+ hours of my time wasted with multiple transfers and too many hang ups to count. Best Buy swears that they are a customer service forward company, well that’s clearly a lie. They don’t care about their customers and they swindle people. I’m out of $625 with no product to even justify the loss of money. And even though they are the only company that has the fridge that we want, my $1700 will be spent elsewhere. Horrible customer service and their supervisors don’t even want to speak to anyone on the phone.

Bestbuy always takes care of me. I am a fan for life

All employees was wonderful they made me feel special and they made sure I got everything and then some they were wonderful.

Best customer service ever!! I went in for a computer for my son and was helped by Alec. He was very informative about the computers and helped us get the best student deal! This will make virtual learning a lot easier for my son with his new computer! I originally had went to the Best Buy in Durham where I didn’t have the best experience and was told the student deals were not going on (which wasn’t accurate) but decided to come to the one in Cary for my big purchase! They all were super helpful and Alec even helped my boyfriend apply for a Best Buy card to get the most out of our purchase! Thank you to Alec and also Gary at the register who helped answer some questions as well!! Very happy that I came here instead!!

Not very helpful, but hey they have most of what we need.

Wow, what terrible service! Accidentally ordered the wrong item here. Called to cancel, and was told that the order had been canceled. I received it anyway. Brought it straight in to return it, and was told that the person who said it was canceled had been lying. Then I was told that they couldnt return it yet because the delivery driver hadnt completed the paperwork yet. I said that didnt make sense since obviously they had the order and I had the product, but I can understand the technical defect they have preventing the return. At which point the customer service representative proceeds to talk down to me and explain that Im the one who is confused and of course they cant return an order because I technically dont have the product. It might be time to put someone with basic respect for customers behind the customer service counter.

Every time Ive been to this Best Buy (Im an Elite Plus member, if that says something) the experience has always been the same: amazing. The people are very helpful and easygoing, and they help you get in and out, quick and easy. Highly commend the service here.

If they had as many store representatives as they do geek squad you might be able to access electronics. But until then looks like amazon is the best bet.

Good to see the TVs in person. If price is close will for sure buy from here.

The guys who helped me with my phone purchase were amazing! I will definitely do business here again! The customer service was excellent!

Fantastic experience today! I was on the phone with Sprint the previous night for 2 hours and they couldnt get my new phone activated. I took it into Best Buy and they found an error with my new phone and account. They fixed everything and I left with a working phone. Seth was extremely helpful and even though I got the phone directly from Samsung he fixed everything very quickly and had a great attitude!

Saved me from spending more than i planned. Came for a charger but started looking at those ring things till one of the workers came and asked if i needed help. They are always so nice there

Great place, you can find almost everything easy and quick

Took a 3 hr drive to grab my daughters gaming computer with my so she could have it b4 Christmas. Like I said before Best Buy is Best Buy anywhere u go. This one is surrounded by pretty good restaurants tho

A pleasant experience, per the norm.

Very nice associates. Found something better than I was looking for. Thanks

Had more options to buy then i have seen in other stores.

David W. was very helpful in the appliance section. Went above and beyond to give solid advice and navigating covid supply chain issues :)

I went to the Best Buy in Cary. They have lines outside to get in due to Covid but the lines moved quickly. The key is to do your research/shopping online so you know what you want before you get there. The sales person that helped me was knowledgeable (able to answer my questions and quick to round up the items I was looking for). That being said, their online service falls short....I would have ordered online to begin with but my account wasnt accepting my password and when I tried to reset it, I never received an email with the code (after several attempts). I even tried to set up a new account but it said I already had an account using that email...but then they did send me an email to let me know I had tried to set up a new account, but still no reset code :( Frustrating!

Didn’t even wanna make a review but Jesus y’all made me! Don’t try calling the store apparently everyone there can’t pick the phone up and when they do they just press buttons and continue to have you on hold. I’ve been waiting to hear from someone for 45 minutes and counting. Great customer service....Well it’s been a hour now. Let’s see how long this goes I guess rightNo stars I wish I could put! After finally getting someone. She put me on another hold. Just to have a automated voice come on to tell me that someone will call me back. I’ve been waiting for a hour!!!!!!!!!!!!!!!! Horrible horrible customer service.

Large store but Too congested as a lot of items. Covers almost all electronic items and there is staff always available to assist.

Geek squad was the best. Very helpful in reviving a five year old computer!

They were very helpful well knowledged in and out good service

Very nice and extremely helpful

What is it? A big box electronic store. What do I wish it to be? More focused on tech savvy individuals with wider variety, more knowledgeable staff who aware of evolving technologies. And with awareness of those technologies having a selection of those newer technologies. Eg the now, not the past 6 months.Dont get me wrong. For what they probably make an hour/ age and focus/dedication to job most have not been stupid - just not aware of new technologies arriving.

10/10 always. Had something weve been looking for all over 😁

AMAZING !!! CUSTOMER SERVICE IS UNBELIEVABLE.RACHEL AND LAWRENCE ARE THE MOST AMAZING HELPERS. I went to return, replace, repair my sons PC and Rachel so sweet to take care of us. She asked Lawrence to check it out for us. I was amazed by Lawrences logical, smart steps by steps figure it out what could be wrong. And Rachels is so nice and helpful. All together, if I could give 6 stars I would!THANK YOU SO MUCH.

Heather Johnson in the Magnolia was super helpful advising me. The automotive repair guy diagnosed and solved my fusI minutes. minutes. Great service by both!

Easy in app order and curbside pick-up.

These folks hit it out of park again! Customer service was over the top. Very personal very knowledgeable,very helpful. They were not pushy and made sure they either had or got an answer to all of our questions. I drove almost 3 hrs to see a particular product but I would drive there to make any purchase now. Cant say enough!!!

Great service! After trying the competition, we headed to Bestbuy to buy a cellphone for a friend. Even though they were very busy, we were helped after being in the department only a few minutes. Eli helped us choose a phone and set it up in no time. He answered all of our questions and had us on our way. Many thanks!

I tried to call about a computer part. On a Wednesday at 130p - called 3 different times and used their VRU options and not once could get a person to answer the phone. Not sure if this type of non responsiveness is indicative of poor Management at this facility or across all of Best Buy. Embarrassing...