Its not the old one now you have to read over things before you leave i was in a rush and they couldnt get me approved at first eventually they did but once I got home read over my contract I found over 3,000 dollars over charged 2,000$ for some tire warranty that she mentioned but said is was gap it is not and then they added back in to the total price the 1000 dollars down-payment (how) but I signed it and im gone. But definitely read over your final contract the first add on is on the top right corner she went from bottom up the second top right corner signature is for gap so just beaware

So far not good… Took my car in for repairs after a failure on the highway. In the service lane they told me to pull up and wait in my car, I was clearly distressed as my tire literally blew up on the highway. I was first in the line when they proceeded to help the car behind me right as it pulled up. Once a nice porter (I think that’s what they’re called in the blue shirts) decided to advocate for me, they finally helped me after waiting for about 30 minutes. The service advisor told me they didn’t see me… how did you not see the only car in the service lane, I made eye contact with you, and my car was on. Anyways they have my car so I will update as they update me. Only reason I came here was because of proximity to my incident.

Cant wait to sell both our cars and get out of the Kia brand all together. Company has has gone way down hill. We have been loyal customers since 2011. Cant even change out the windshield wipers on our 18 optima without it scratching the paint off the hood. Dropped off the 18 Saturday at 1230 just picking up the car on Monday at 6pm $330 later for a battery. Of course they needed to do diagnostics that told them nothing other than my battery was dead. That could have been done by testing the actual battery. Very disappointing.

Thank God for reviews! It helps us to make better choices. So far this dealership gets the trophy of being the worse I have ever been to. Internet Sales people gave me the wrong information on the phone. I wasted my time. The sales person, well look for the word “pathetic” in the dictionary and you will find his picture right next to it as an example. The building has a horrible, and I mean horrible smell inside, I guess it’s compatible with their customer service! I had to exit the building and wait outside I couldn’t stand the smell. Fortunately, there are so many wonderful car dealerships in Southern California for you to choose from, this is not one of them. Responses from owner is always the same ( I guess he doesn’t even read what people are saying, just copy and paste same response).

One week ago a went in for an oil change worse experience the rep by name Luis no manners he was more into eating and flirting with one of the cashiers didn’t even explain what the car need it per the mileage on the car. Today my mom when I’m for an oil change as well ans the rep Issac didn’t even explain to her what her Kia need to be done he just gave her an amount charging her to check brakes and tires her car had brand new tires and brakes done. Kia Carson is turning into Kia Of downtown sad so see that a place where customer service was outstanding now is turning so horrible. This is just my personal experience.

I parked my car in the service line for an oil change. Thirty minutes went by no one approached me about anything. The person that had me park in that line,did not understand English,as I repeatedly ask how long it would be.And no response. The asking price for a used car was too much.I saw all spanish employees,one black when I was leaving.

I was just on Lomita Blvd I between 2 hospitals- Torrance Memorial & Kaiser of South Bay when an ambulance with its lights on was coming down the road. All of us pulled over like you are legally obligated to do but for some reason a Kia of Carson Service Van decided to fly around all of us and then barely pause for the ambulance to pass. I was astonished at the complete disregard for whomever life was in that ambulance with lights and sirens on and speeding towards Torrance Memorial. At the next light I caught up with the van which had the phone number so I decided to give them a call, as someone who drives a company vehicle I figured the service manager would be appalled at this. After asking for a manager twice I was transfered to someone and he said he could help me. I let him know what happened and he said, Ill let a manager know. Thats it?!?!? You werent a manager? Obviously they are more concerned with their commissions than the life of whoever was in the back of that ambulance rolling code 3. I was looking at the new telluride but Ill go to Long Beach for my test drive. Pretty dissapointed at the complete dismissal I got from the guy on the phone.

My husband and I purchased a 2016 Kia Optima from Carmax and in less than 5 months, there was an issue with the starter. The car was still under warranty but Carmax advised that we need to take it directly to the Kia dealer to fix, so we took it to Trophy Kia of Carson in December 2020. We needed a loaner which Carmax could not offer at the time. So, the service department advised us that if we went to Enterprise and got a rental, once the car is ready we would be reimbursed for the rental.Since December, I have called and emailed numerous times, but to no avail. Finally, last week ( and I dont why it took me so long to do this) I actually go up to the service department and found out they made the decision to deny my reimbursement back in March 2021 due to some policy.First of all, I was never notified of this decision...and secondly WHY am I being denied??!! Why arent your employees trained on this policy? Now I feel like I have been cheated out of $200 and I really just want MY MONEY BACK!!!!!

I was super impressed with Joshua Goodson! He made the entire process smooth for me and answered all of my questions with sufficient detail. He’s got the right customer service formula and is undoubtedly the best car sales professional that I’ve worked with!

I went to the dealership yesterday because my back rear tire had low pressure and they let me know that I had a nail in my tire. They were trying to replace my tire and wanted to charge me over $170 for a brand new tire when I’m not even close into replacing my tired when I got a brand new car this year!!! I went to a tire shop that charged me $15 to remove the nails!!!

Beware this dealership does not honor services signed up for. They up sale Everything and do not honor coupons. We had a seatbelt issue and they wanted to keep charging to finally agree to cover it under warranty. They are not helpful and only try to SELL SELL SELL . we had a coupon for synthetic oil change for $79.95 they said they didnt have that oil and charged us $90. When we checked synthetic was used. They also charged for tire rotation which the coupon says included. The total came out to $125 which sould have only been $79.95. We will try Cerritos next time. Everyone AVOID kia Carson if you dont want to be taken advantage of!!!!!!!

I was happy when I purchased my Jeep from Kia of Carson . I was told so many things were covered under warranty . I went to get serviced today and guess what! I had to pay for services because my car wasn’t A Kia. I purchased my car way back in may I hsve get to receive plates or registration. And I had to wait 3 1/2 for A simple oil change

Leslie in the service department NEEDS A RAISE!!! She helped me today (10/06/2021) and she was absolutely amazing! Very kind lady & super knowledgeable! & she helped me save $600 😭 thank you Leslie!!

I just wanted to sit in a car... Nice guy walked almost right when I got out of a car... Popped open a car and he left me to myself... Very EZ and seamless... I might pick up a Seltos for the right price... Cool vehicle on the cheap...

Great dealership. Ive taken my car there for service and Marisol has taken great care of my car and myself. Will be back.

Ryu helped me get a really nice CPO Kia Niro for an awesome price. I highly recommend him if youre shopping for a car.

Great customer service from Jimmy (car dealer). No longer than 4 hours with the negotiations, financing and test driving. Which is considered fast in my past experiences. By the way you will love the new 2021 Kia Telluride. #michaeldjmicdavis #trophykiaofcarson

My daughter went to purchase out her lease and a sales rep Abdul did nothing but tell her false truths. Nothing he said was even near honest. His finance rate was double than any other dealer. Her payoff was around 9K and he kept adding optional items in which would have made the finance over 15K. When she asked about the fees he refused to answer. Kia of Carson is not a credible dealer. I do not recommend going there, shop for a car else where. He also told her that she wasn’t allowed to buy the car from any other dealer, lie after lie.

This dealership has horrific customer service after a purchase. So I purchased a 2021 Kia Stinger GT in DEC 20 from there with a fairly typical experience I would say was average at best. But that is not the issue, so fast-forward to June 2021 when I received an offer for replacement or buyback from Kia corporate as my car suffered a complete system failure and was unable to be started for the last 60 days even after Kia engineers got involved. So my questions became do the protection and maintenance plans I purchased with the vehicle transfer to the replacement car or get refunded if it became a buyback. Kia Corporate is deducting these plans, total of $5,700, from buyback refund of my down payment and trade-in credit. Call me crazy but I don’t’ feel like retaining extended warranty and maintenance on a car that didn’t make it to its second scheduled maintenance makes any sense. Corporate has made it clear that it is up to the dealership to refund this portion of the deal. I’ll be honest in that I do not blame the dealer for the car itself as I understand I just got very unfortunate to buy a car with a defect like this. What I do blame Kia of Carson for is not responding to multiple calls and an email query through their website. I can never make it past the operator/receptionist as they say finance is not answering transfers but that they will send them an email with my info. This has happened 3 times already over several days with no response. I have also sent an email request and 2 chat sessions that have taken my info with the promise of a response that has yet to happen. Seems like a very professional way to deal customers, just ignore them.7-16-21 UPDATE!So still have not received a serious response from this dealership. Did get a call yesterday but that was from a sales rep as they mistook my finance inquiry as pertaining to a new vehicle. Told her what I needed and she said she would connect me to finance, awesome. Then she hung up with no transfer. Called back with no answer and then again. The third time she did answer and actually transfer the call. The woman who answered at finance took my info and after a few holds said I needed to talk to Chris who handles refunds and would transfer me. Surprise surprise the transfer went straight to a generic voicemail. Left my info with Kia of Carson yet again. Later I called again and asked to be connected to Chris and was again sent to a voicemail but at least it was his and once again left a call back number. Still waiting but I did get the generic response on this review. My question is who else do you want me to reach out to you Kia of Carson? Ive left multiple voicemails, emails, and chat requests. I have an idea, why dont you actually reach out to me.

These people are liars and have HORRIBLE customer service. My car has been at Kia of Carson for almost one month. I’ve been calling up there to get answers ABOUT AN ENGINE THAT THEY PUT IN, and I took it too them to get it serviced on JULY 28th 2021. I just got my oil changed by them and my mileage was under so they can’t fault me for that. Long story short they still have no answers for me about my car. I was using their rental that I returned back to them, yet they still have my car in their lot with no answers. Eric is horrible as well. He doesn’t know anything that’s going on around there. When I got to Kia about 3 weeks ago he didn’t even know where my car was. Don’t trust these people because they aren’t helpful at all! Wouldn’t recommend them to ANYONE! They give people the run around and their customer service is HORRIBLE!

Andrew was an awesome salesman, my mom got her new car, happy early bday mom! Thank you for all u do!! Love u!!

This is a review of the Service Department: My husband took in our 2020 Soul for engine recall work. The Service rep upsold him an unneeded radiator flush and transmission flush. When he tried to call the Servie Department to cancel that service, he was unable to get through and all the voice mail boxes were full. He had to drive back to the dealership to address this rip-off. I am extremely disappointed in their underhanded dealings. Our car buying experience was lovely and I really wanted to continue a relationship with them.

Today I took my car to get a simple oil change. When I got to the dealer, there were some cars in front of me so I knew it would take a while. The man who helped me was somewhat helpful. He told me it would take a while, but he didnt tell me what type of repairs my car would need in the future. Every single time in the past, the associate would provide me with a paper of how long before some parts needed to be changed. After I waiting and they called me to let me know my car was ready, I thought they would give me the complimentary car wash that they always do. As it turns out, that wasnt the case. Hopefully, these things change.

I got my engine replaced on my Optima Hybrid 2013, thank you Leslie, service manager Eric, thank you, Isaac, thank you. Awesome service. Kia of Carson is better then downtown. Better mechanics.

Went in expecting to purchase my lease, but Abdul Samhat was very unhelpful and a waste of time. I have a good credit score and he wanted to charge me 7% interest rate and when I asked for him to lower it, he changed it to 6.9%. What kind of joke is that. He increased my buyout quote by thousands of dollars and repeatedly lied to my face and would not answer me when I asked if the fees added were optional or not. He added unnecessary and high interest so he would get a higher commission. He gave me a hard time about trying to buy my car, he said no other dealer will let me buy it. I walked out and did not take his offer. He was very unprofessional and is not willing to work with the customer. His actions and words were rude. A day later I walked into the Cerritos Kia and they gave me the best customer service experience ever, way better than the Carson of Kia. If you guys are looking for another location, Please go to the Cerritos one. They are #1 in the country, and they wont rip you off like Carson of Kia. They let me buy my car (unlike Abdul said), and they offered me a way better rate. They did not add additional fees, they were straight up and answered all questions that I had.

Internet sales told me to come in for a vehicle at a set asking price over a phone call and texts. Came in person, the number shot up by a few thousand with the sales representative saying Theres nothing we can do with price until the car is here. Would not come here unless you have time to waste.

If I could give a ZERO star rating, I would! I have never left so many messages that weren’t returned or been hung up on while being transferred so many times. My van door wasn’t locking. The part was $186 and labor was $700. I absolutely understand that labor is more than the part but I looked up how to do the repair online and it doesn’t seem to be too difficult. Certainly not hard enough to charge $700.

Polite staff, place is clean and covid 19 standards. Good place to go

Awesome staff, Tino the Salesman is top tier customer service! He was super in demand the night I went in but he did his best to juggle between customers! I walked in with my mind set on the Telluride or nothing, when I asked Steve he said it wouldnt be possible with my budget. Right when I was going to walk out Tino grabbed us and told us to just give him a chance, its going to happen... After alot going on, Steve worked his magic and I agreed to pay a little more monthly. My Telluride wasnt even logged in their system!! The whole team was just awesome people, very welcoming and friendly keeping a stressful situation at ease! Tino was the best! Steve is the man that could make it happen! Jimmy and Diana were very down to earth and funny! To any possible future customers, I would like to pass the advice on from Tino anything is possible and would like to add, we have to be realistic with our budget and be ready to spend on what we want! My 2021 Kia Telluride is lovely!

Totally awesome, All my family and friends will know about Kia of Carson 🙌🏾

Awesome custom service from Andrew,, stayed late but helped to accommodate as best as he could.

Awful Service will never ever recommend anyone to come into this dealer or any kia Dealer they dont value you as a customer nor do they value the money you spend. Look at there lot its full of cars in a time where all dealers have no vehicles. Noone wants to purchase them they are cheap and easy to steal. Please i beg you dont go and get ripped off like i was. They Didnt even tell me thank you for your time or money when i returned them the vehicle they just wanted to get rid of me. I will never ever recommend a kia.

The worst Ive ever experienced being serviced at any dealership. Ive owned a Mitsubishi, a Mazda and a Dodge, and Ive always taken my cars to the dealerships. Their process is like a gas station. They dont follow their own number system and its useless having an appointment. Ive sat in the car for an hour past my appointment before even talking to a service advisor. If you have the option of going to another Kia Id go elsewhere.

The Best.....I have always had a great experience here.

From Stephanie at Reception who was very hospitable, to Alan, Manager, to Rarou, our Sales Rep (special thanks for your patience), to Adam in Finance...WOW!! We felt cared for, understood, and appreciated. Thank you cannot say enough for helping us get our one of a kind KIA Soul. We love it. Kyle and Cathy from Burbank, Calufornia

Who knows if this place was ever good. Poor service, little to no information on your vehicles status when you bring it in for servicing and The staff can hardly look at a customer directly when being asked a question. They are simply here to sell & collect, the customer means nothing to them.Update 2/10 brought my car over again this time worst than the last. I am beyond confident that I will not return to this place. Went in paid money for several services and they cant even look out for their customers, downright petty.

I brought my car in for service back i July 2021 and when they brought out my car it was damaged. Long story short it took untill October 4th 2021 for it to finally be fixed correctly after 4 visits trying fo pick up my car and a visit with my attorney. I do have fo say that Edward was very good at keeping communication with me too bad he was brought in after the first month and a half. Please always check your car when they bring it out to you. I was not told about it and found the damage myself while cleaning the car when it was first brought out.

Kia of Carson seems to get a lot of good reviews so Im not claiming my experience was representative. But it wasnt good. The salesperson didnt seem to know much about the model we were looking at, couldnt obtain some of the simple information we wanted, wouldnt let us keep the leasing quote sheet he showed when we were leaving, and asked if he could take my drivers license before bringing us some basic information. (I dont think thats happened to me at a car dealership since the late 1990s.) Also, before I came for a test drive, I asked if there were any internet sales consultants and was told yeah, we have lots of those.My experience today is why I generally try to stick to communicating remotely (to avoid the sitting and waiting and Ill ask my manager and control games).

Great customer service from Frankie. He helped me and my family get into the car that we wanted. and as well as Nacisio for assisting us and walk away with a great Apr rate. Need assistance at this location Frankie is da man.

DO NOT WASTE YOUR TIME HERE!Very Long wait time (4hrs) for a basic oil change!On top of that one of the valet Guys Stole my spare change in the car(got him on my dashcam) 🤦Take your car somewhere else.You have been warned!

I came to service my telluride. I made an appointment at 11am and after 5 hours they still have not finished with my vehicle. Keep in mind i MADE AN APPOINTMENT!!! I am obviously irritated that they are taking this long for an oil change tire rotation and alignment.Unbelievable! Who knows how much longer i will be here

What an awful experience, and my repair isn’t even over yet. I usually reserve my time to write good reviews, but today is for a really negative review…to bad I can’t give 0 stars. I have a brand new 2022 Carnival with only 900 miles on. The store manager Evan called me to inform me of a new safety recall which was really nice. On the phone he said it was a fuel issue and the van was being recalled as it could cause stalling. If you read an article about it, the carnival is actually being recalled due to a fire hazard not a stalling issue. I am taking a trip out of state with my kids using my brand new van in a few days so am scrambling to get it fixed. I tried going to a dealership closer to me but no one could get me in, and Kia of Carson was able to as they are where I got my lease from, this is the second good thing in an awful experience. I took a half day off from work on Thursday and left at 5:30am to make my 7am appointment to bring it in for the repair to find out the appointment was only an inspection appointment to determine if the van needs a repair, and not to actually fix the van. Turns out my van has the problem…of course…and they told me the part will have to be ordered and will be expedited for delivery the next day (Friday) and to bring it in on Saturday for repair. I bring it in as told to on Saturday to have an hour wait to be checked in, then proceed to wait 4 hours to be told the part isn’t actually available and I’ll have to come back. Then add another hour to get a rental and an 1.5hrs to drive home, and I just had a pointless Saturday. So now I’m stuck with a kia rental car, no van, and I still have to come back a third time for my repair. I’ve spent more time trying to get this brand new van repaired than I did in the 5 years I owned my previous used Honda Odyssey, this is stupid.

Service area always over crowded. Slow response teams. They dont normally answer phones. Do better please.

Kia Corporate finally agreed to fix my car after waiting 6 weeks and though I was frustrated with them, not Kia of Carson, the service at this Dealership was awesome! Cristina in Customer Service is wonderful. Really great at her job and a nice person. Sometimes, as customers, we can be somewhat rude or abrupt and may take it out on the staff, and I must say that she handled me in a professional manner and helped me feel at ease. This is the type of customer service that shows the quality of a dealership. Also, the girl in the rental / Cashier department was also amazing. Got me my rental in no time. And though it was not an Optima, it is a nice car and acceptable. I will definitely buy my next car from them and appreciate all of their efforts. I highly recommend.

The best kia dealership. Very straightforward and honest. Best sales manager and finance manager.

Went2 go get a part for my car theres no parking lot for customer they want you to park on the street you have to pay meter parking and they have all their cars that needs to be serviced taking up all the meter parking I do not recommend this location for anyone not in a good area one-way streets with no parking I would recommend Kia of Carson or Cerritos instead of this location its a nightmare not to mention its next door to Enterprise Rent-A-Car which also have their cars on the street I understand its a fairly new Kia up downtown but they put it in a very bad location

Best car buying experience! James (sales) was great to work with. He responded quickly to our emails and calls. Before we left he made sure my new car was washed and gas tank full! Adam(finance) made the process easy and quick.You will not regret buying your Kia here!

I will not be returning to this dealership. First time here and last. I made a service appointment 5 days in advance. I get to my appointment and waited another 2 hours to be assisted. Finally left the dealership after 3 hours in a rental car figuring I would just come back the following day to pick up my vehicle when it would be done getting a recall fixed.I get a call at about 545 pm the same day and was told the parts they need to fix my recall were not in stock and that I would need to bring my car back in 3-5 business days. So I can wait another 2-3 hours? On top of that I will of course still need to pay for my rental for a recall they couldn’t fix. Yet the burden seems to fall on me? They couldn’t check with the parts department while I was there and say:“ hey jimmy. The fuses aren’t in stock. No point wasting your time here. Take your car home and when we have the parts in stock and we will give you a call and when you come in. Just let us know and we will take care of it ASAP. “That would have what? Taken 10-15 min?My service advisor was great and she did all she could to help me and was very patient. My complaint is about management and customer service. There is no empathy towards customers and how valuable their time is. I will be contacting Kia Consumer Relations and reporting this incident. Complete lack of understanding of customer service from this dealership.I will gladly drive further to another dealership who actually values a customers time.For the amount of foot traffic this place gets. They need to seriously reevaluate their infrastructure, logistics, as well as several other key areas including client retention and placing a higher emphasis on customer service. The fact that their entrance to the service department was never designed to handle the sheer volume of cars that show up on a daily basis is all you need to know.They could easily do this by hiring a consulting firm specializing in client satisfaction. The service department resembles more of a Zoo than anything else. What is going on with the waiting area? Talk about wasted space and not maximizing and focusing on client experience.Kia vehicles are amazing and a great value. Their cars are great. The problem is until Kia decides to address their dealer network and customer service. They will never be the “ complete “ package “ when it comes to brand recognition.Making a great car means nothing if every time afterward going into have service done on your car is an anxiety and a stress provoking experience.This dealer is one of the shadiest dealers I have ever walked in too. Their “ positive “ reviews are family member and friends of employees who are asked to post fake reviews to make it seem like this dealer is legit.6/3/2021 Update:So it’s been 2 weeks since the dealer said they would call me in 3-5 business days for the part to come in for my safety risk recall. No call from the dealer. No follow up. No email. Nothing.Expect this kind of service when you come here.Hi Kia of Carson,Owner who responded to my review. You guys actually going to call me? Or is that just some fake response to let people think you care when you really don’t? Because it’s been 3 days since you posted your response and no one has contacted me yet.

The agent that was helping me was very knowledgeable and offered some good advise. Thank you for taking care of me and my car.

Does not honor True Car. Blame True Car for price discrepancy, when in actually, Kia of Carson marked up the price close to $8000 higher. I checked other dealerships and the price was a $200-$2000 higher than MSRP, but definitely $8000. Insane.

PROS: The sales reps are pretty nice from what we gathered. We interacted with Rarou and had a nice time talking and test driving cars. The second service manager that we interacted with appeared understanding and really helped us. Now for the bad...CONS: The service department is a complete disaster. The service technicians were nice, but their communication skills are nearly non-existent (a sentiment other reviews have expressed). They never contacted me to update me on the state of my car or even what services had been done or not done. I ended up leaving the dealership and getting a call a day later telling me that a part arrived for my car and I needed to bring it in to get something I thought was already done actually finished. The service technician never told me that it wasnt completed so it was definitely an inconvenience being called back without prior notice, given Im from out of state. The first service manager we interacted with was also very rude and dismissed a concern of ours by simply highlighting a piece of paper and walking away without ever talking to us (even though we clearly made eye contact). If it wasnt for my insistence and the second service manager, I never would have known the cause of my car problems. Honestly, I probably will never come back to this location and would simply recommend going to another location instead for service needs.

Very good customer service, Eddie chim was very helpful and his manager Adam! I recommend coming here.

Good serviceCar runs wonderfulLeslie is a wonderful service representative very nice and take her time to explain things to you

Came to Carson after having horrible experiences at Garden Grove. My first few experiences in Carson was phenomenal. On 7/7/21 the nightmare began, I got a service coordinator that was transferred from Garden Grove. Poor poor customer service. Spoke to supervisor who made excuses that he is new to Carson. Carson please do better, or you will lose a customer.

Alot of bait and switching. What they say to get you in the door isnt what you will be offered once there. I bought one car from there and had a great experience with a great salesman so I thought why not for the second. The customer service I received the first time was nonexistent the second time around. Decided to go with Chevy and got a much better deal and service.

After being a client for many years in this dealer I will not return the person who attended me does not have good customer service I waited more 5 hours for on oil change and brake revision I had a very bad experience So I do not recommend going to this service Kia Carson simplemente perdieron un cliente De muchos años

I Had an appointment. But still stayed in a long line of cars for over an hour to turn in car. Made me late for work even though I have myself a big buffer. Why take appointments if wait is soooooo long to drop off car. Suggestion. Have appointment lines separate from walk-ins

Eddie Lopez is the guy to see! Extremely nice, friendly, helpful, honest and professional. The waiting area is the cleanest place ever. The weekends are really busy so best practice is t I go during the week when they open. I usually get there by 6:15 - 6:30am as the line gets long. They have a good system that works so depending in what youre having done you may get in and out.

I have to give Freddy Hernandez a 5 start review he sold us a car in an hr. No playing around he was nice and to the point, not trying to upsell anything. He was knowledgeable of the car features, Alan was also great help in the process. Thank you you have made my suegra happy.

Caleb was very nice and helpful and went above and beyond to help see colors in different lighting.We talked to Andy about the numbers and he was amazing to work with. He was incredibly knowledgeable and explained everything very well, and re-explained things that we didnt really understand. He took his time with us but was also pretty quick to get us info and answers we needed. He ofcourse wanted to make the sale that exact day, but he was very understanding when we explained that we werent ready to buy that exact moment. He continued to help us and go through everything with us and gave us an incredible price to come back to him with when we were ready. Very excited to work with him soon once we sell our current vehicle.

Terrible experience! Long story short... Took my car in to check why its stalling & ticking noise coming from the engine. The service advisor told me the gas Im using may be the reason, which is ridiculous. Was told I couldnt get a rental so I postponed the diagnostic. Not a week later I get a recall notice in the mail detailing the EXACT reason I came in last week also stating the car has a risk of catching on fire if not fixed. Was given a rental this time was told I was given a full tank but was actually given a 1/4 tank of gas & I brought it back at 1/2 tank. Tried to say I burned 1/2 tank of gas in less than 24hrs with 40 miles driven on a Forte. Common sense shouldve told them that was impossible. Probably going to start going to a different location for my service needs.

Had to follow my Boo to get her car serviced. KIA has really nice cars. But for some reason 🤔 they dont put power seats in their cars. Huh? This is 2021. Cmon KIA get with the program. Otherwise ima tell my Boo to buy from somewhere else next time around. She has a 2019 TELLURIDE. Most expensive car on the lot. No power seats. Pitiful! Great drive though 😉

Typical car dealership. Everyone was friendly and courteous. My car was in for the 7500 mile checkup. I was a little disappointed that they no longer give the complementary car wash; I guess it was a cost cutting decision. Otherwise, everything went well.

Alberto Stagg was absolutely amazing! He went above and beyond to get me in a car! I LOVE my Kia!!!

Asked about a car on their lot Wednesday night, Thursday morning got a response back, filled out their online form, and after 2 hours of paperwork I was driving home with the car I wanted. Couldnt have been a smoother process! I thank you Kia of Carson and in particular Kabir.

The service department is an absolute joke. No one cares about you after youve paid them and left the premises. I was told Id be contacted when the part for my car came in. It was over a month so I decided to call and check in. Ive called 6 times. The service dept never answers the phone. I left messages with the operator and no one has ever called me back. If they transfer you, the phone rings of the hook until youre disconnected. I asked if the operator could send someone to the service department to get a rep on the phone. She said she wouldnt be able to do that. Come on, the building is maybe 200 feet from one end to the other. What a bunch of lazy, unprofessional, inconsiderate people. Time to take my business elsewhere.

The only place they attended me fairly was in parts in services was very poor they dont know how to answer their phone or how to answer questions

Was very pleased with the service I got. There were a lot of people there thought I was going to be there forever. Was told it would take 3 hours to replace recalled airbag. They got me out of there in 3 1/2 hours, I thought that was pretty good.

IF YOU GO PLEASE TALK TO AWESOME HE IS

Had to have a recall taken care of. All the staff was courteous and helpful. Done in less than an hour. As I understand it I was driving a car bomb related to the fuses. Fixed.

Im sick and tired of this place! Ive been getting the runaround about my engine since November 2020 it is nowJune 2021 and they are still running test on it. Ive been calling for 2 days to get a simple update on my car and have not got a call back to let me know if it have even been looked at even though each time I called I was told it would be escalated to a manager. I been going to them since 2015 my experience was great until about 2 years ago, when I believe Trophy took over. Once I get my car back im never going back.

Didnt buy my car here but my sister did. I bring my car for maintenance never had issues. My KiA is 2013 so far so good

The best place to get a Kia Stinger GT-2 😉

The wait time is to long on top of repairs it took months still not done waste of a car

The service department does not answer the phone - Ive tried multiple times, multiple days, nor does the rental department. My car is being fixed for catastrophic failure. I wanted to talk to them before I had it towed in, and had to get a ride there because they dont pick up the phone. Only to find they cant provide me a rental to get back home until the car is towed there, which I would have know if they pick up the phone. Very frustrating. Also, theyre supposed to give me a rental which is proving to be very difficult.. I dont think Ill buy another Kia, the service afterwards is terrible.

Horrible service. I do NOT recommend this place to anyone. I Cant wait to get rid of my Kia Car. Service is bad in all aspects. 0 stars for this place. 😡

The dealer is good just the smell around the Carson area is really bad they need to fix that issue asap

Friendly service, staff accomodates to customers needs.

The sales department is nice, the finance department sketchy, the service department a pain in the a** and everything you try to call about something expect to take hour just to get through to someone, their phones have been having issues for years. And corporate cant and wont do any thing about it. Basically go there, buy a nice car and pray you never have to deal with them again or you are in for a world or frustration and I am usually a very chill person

What a disappointment of a dealership this place was. After finding the exact vehicle i was looking and seeing the price they have advertised online, I went in ready to purchase the vehicle, a 2021 Sorrento X-line. After test driving and running credit, Im kept waiting for over an hour for a managers meeting to conclude so that the manager can decide on how bad to make the deal. So after waiting Im told that there a $5000 premium on that particular model and that is not negotiable. I told them that is ridiculous and they should honor the price they have on their website, which as I currently write this it is still the same price. Im told sorry that is the price and I would not be able to find that vehicle in California for below that price. I got up and walked out. I called Huntington Beach Kia from the parking lot who had the same model in stock, and I drove down the street and paid sticker price. I never pay sticker price for cars, but with covid and the high demand for this particular vehicle I understand no wiggle room. IF YOU ARE GOING TO CHARGE OUTRAGEOUS PREMIUMS OVER STICKER YOU SHOULD MAKE THAT CLEAR ON YOUR WEBSITE, SO YOU DONT WASTE PEOPLES TIME.

Bought a Kia Soul from Kia of Carson and had a really good experience. Richard got me a great price and guided me thru. He has a great attitude, was helpful, energetic and made buying a car as smooth and easy as possible. its always nervous time spending that much money. He even snapped a pic for me of me and the car before i drove off . Thanks Richard and Kia of Carson

Place is really nice and its close to the 405 N & S freeway workers respectfully and friendly.

During these times of uncertainty. We still need a K5 and love my K Fly GT-Line! haha This is the 2nd vehicle that I picked up from here(wont be my last). I can stand firm, that my family and I received the same treatment from our 1st visit. Which is beyond the rating that has allotted for ones overall experienced. haha Rarou Kong aka Ryu was extremely helpful, knowledgeable and made us felt comfortable. That welcoming, at home feeling is a must! I also wanted to give a shout-out to Allen Chhou. He made my numbers crunching experience at ease. I have a few more years to go but will return!

Do not buy from this place! My vehicle has been in the Kia of Carson shop for 3 weeks. Very difficult to get anyone on the phone. Kia Consumer line tells you that they are a separate company from Kia of Carson. I purchased it used from Kia of Carson 2 years ago. A 2016 model that has major issues. Buyer Beware! Also, read the rest of the reviews. Many people list the same experience Ive had. No answer at service. Cant get anyone on the phone. GO ANYWHERE ELSE BUT THIS PLACEUPDATE: I called for 4 hours today to talk with someone about where to send the tow truck and who to send the rental car receipt to. I was transferred around, hung up on and told there is no one available right now. I decided to drive there and deal with them in person. when I walked up to my vehicle being kept in the back lot with the other service vehicles the hood is unlocked for anyone to get into and mess with the engine. This is how they keep all their service vehicles. I had it towed to a shop I trust. Will NEVER buy another kia again!Update, picked my van up from the garage I had it towed to from Kia. The shop fixed it for under $500. The part was $89. Kia wanted to charge me over $1k. Kia of Carson is ripping people off.UPDATE: After getting my van back the check engine light came on. Turns out, now its the catalytic converter. I had to take it back to Kia because they do warranty the item. Beware of the wait times they tell you on the phone vs when you actually get there. They will tell you it will only take 1 1/2 hours but when you get there they will look at you like that is not even close and then say it will take 4-5 hours. You can tell the people that work there are used to saying they apologize because they say it with no emotion or sincerity. Am I glad they are warrantying the item? Yes. but this has been the worst customer service I have ever had.

One if the nicest dealerships. Eddie is the man to go to!

This dealership is horrible!! Can anyone get a hold of management here? I dare anyone to try, once your number is the system they’ll just send you to voicemail. Take your services to Cerritos Kia don’t waste your money or your time at this place.

If youre a fan of not getting straight answers, Kia of Carson is right for you. A simple online request for a quote on a specific stock was met with multiple emails never providing actual pricing. 9.5% tax plus freight? Well youre saying its the MSRP that was shown on the website? Oh no, I had to explicitly state it was odd there was no market adjustment. A follow-up revealed yes, all dealerships in CA have market adjustments. Well, just say so and provide the final price. Why mess around when Im clearly not the ignorant customer youre looking to pull down to your dealership in Carson? Thanks for nothing Evan Goldenberg!

Customer Service is the worst. You can’t get anyone on the phone for the updates. I am going to get rid of the car because of the trouble that I have with the service department. Bunch of kids running the service dept., but don’t follow through! Horrible experience!

Came here to get a noise repaired on my hybrid. Service advisor said the car should be ready in 3 days. The repair ended up taking 5 days. Communication was poor throughout the process. Once I received the car back I noticed the noise was still happening. Called my service advisor to complain and have yet to receive a call back. Dealers are horrible in pricing for service especially for vehicles that aren’t leases or under factory warranty. Take your vehicle to honest mechanics these guys are a scam.

Went there for oil change (new car 1st service). Waited in que more than 30 minutes before we were attended to. Reps were chatting & texting & never came to tell you anything. V. poor customer service.

Im hoping that if I write my concern here someone from KIA will respond with some positive feedback ....but let me just say this customer service is number 1 in any business! From greeting with a smile, to answering phones, even putting people on hold and them accidentally hanging up on them and having to call back more with an attitude and they think Im just being rude for no reason.....around and around we go yes I am not a satisfied customer because of these issues....it seems that they are friendly when they meet you but once you sign your life over to them ....all the kindness is out the window....I mean I dont care if I called about something small....can YALL speak to me with the same attitude when we signed that contract....just frustrating to know how some businesses are ran and nothing is being done....or not unless these are how all car salesman are???....I guess this is what we are going to have to deal with for awhile....

Service depart truly lacks in customer service, communication and attention to detail. Dont waste your time coming here. I brought my car to be inspected for a strange noise. Only for them NOT to follow up at the time they said they would to give me an update. I had to play phone tag with the service department, after being transferred to the wrong department and hung up on a few times. I was finally able to speak to my service advisor only Brandy Torres only to be informed that it was raining and they are not able to hear the noise I was concerned about. Advised me my car was ready to be picked up, but to bring it back when its not raining to be reinspected. I asked for a manager because this was ridiculous, it was raining when I brought my car to begin with, why not reschedule my appointment all together, incompetent. Of course no one reached to me. I had to follow up again. This department truly lacks good management, and they are extremely unorganized.

Never trust Kia of Carson. I shouldve learned from my first encounter with them when I was trying to purchase a new car. They were horrible that I ended up going to Downtown LA for my car. I figured it might be different with their service department.........LORDT!!!! I wont do that again. It was quicker to repair the battery than the antenna that THEY broke off my car.Why isnt my car fixed when its just the antenna that YOUUUUUU broke????? Its been a week and no one can tell me whats going on. Ive literally called 6 times spoke to a lady at a desk who keeps transferring me to different voicemails. Im stuck driving this dirty bright green Kia Soul that they loaned me because they didnt have any cars.I never thought I had to go back to key ignition again but here we are(Im used to press to start)I just want my optima back so I can never deal with them ever again.

The employees are nice and understanding. They have a wide variety of cars

Never, I repeat never purchase a used car from the place! Incompetence from the sales rep, dmv clerk and even the general manager! The registration was never processed since they overlooked getting the SMOG for the vehicle back in January. They tell us we will have the registration soon. This was in January and still no registration. DMV can’t give us the tags since entry never received the transfer of ownership, and this dealership says they can’t do anything and just continue to ignore our inquiries since January. Meanwhile my 17 year old son is driving around with expired tags! Incompetence at its finest! I mean if your GM is incompetent what can you expect from his staff! Figure it out morons!!!! Idiots all of you!

I bought A 2018 Kia forte On June 14th a couple days later I found out the Bluetooth didnt work a couple days later after that the car wouldnt start. I was told to take the car to get it serviced. The adviser I spoke with I told him the Car didnt start and it was making a weird noise when I turned off the engine . He told me that the noises were all normal for that kind of car and he asked what kind of gas I put in the car and I told Kia put the gas. So the car was never serviced because he said the car was fine they kept the car for over 5 and a 1/2 hours to tell me that the Bluetooth I need a new radio unit. Mind you this was all in a week feom car purchase . I spoke to the salesman who helped me and told him And I was upset and I just wanted a different car he told me to come in and see what we can do to try to get me into a new car that worked . I went in spoke to a different salesman because the original one was not there and the only way they would take the car back is if I traded it in for obviously a lower price. I said this was not my fault you guys told me a bad car its only been a week . It was a lot of back-and-forth then they tried to get me into a brand new car which I actually thought about. So so I would have to fork out another 5000 to $10000 For their mistake. The other option I was told that I can have a service no charge and if I really didnt want the car I can take it to carmax and they will give me the highest price possible around which I looked into 13600 but I would still be out of money . I end up agreeing to take the car to be serviced 2 days later in a row the car doesnt start and I talk to general manager and he basically said sometimes these things happen and I told him thats not right I felt like I was taking advantage of you took my money and now Im stuck with a car that is not reliable I have a job have a son . So basically Im getting the car serviced tomorrow which leading all these reviews kind of nervous because I made an appointment for 7:00 a.m. And Im not sure its gonna work out well. Also I was wiping down the car and I find out my gas door does not open there is a latch and I pulled it up and nothing happened then I went to push it open And nothing happened I message the salesman who helped me because he said he filled it up with gas and I questioned him how he did it and he said he is pretty sure it pushed open and I said no there is a lever and doesnt work. Luckily it still has gas. I have already contacted a few lawyers and Im going to call corporate tomorrow because this is ridiculous its been 12 days and this is what I end up with. When I spoke to the general manager and one of the salesman I told him after this experience I never want to buy a car again this was a horrible experience and I have enough to deal with outside of this car issue. They are not willing to do anything but make money oh and on top of that they run my credit twice and told me that I did not have a credit score I called one of the credit unions and they told me that my credit score is fine it is the way they are running it which if you dont have a credit score you gotta pay cash. My mistake is I shouldve went with my gut.

Was given a window of 15 min to 30 min wait /with an appointment for 12. No one came to is til 220 & was finished with transaction by 230

I was very excited to get to KIA Carson, is the city where I live.I approach to a salesman I am interested in purchase a B New Telluride. He started to show me a pre-owned. I ask to see a new one 2021. He told me to go to another section walk distance which I did, while walk He stop with anoher Father and Son I arrived to the Telluride section, but He salesman forgot about me...I looked the nice Telluride different models, but no one to open one of them to cheking them inside.On my way back to my car the same salesperson which at that point the other persons left. Salesperson approached to me and ask me if I was interested in one of the Tellurride. I just said no thanks.I lied, but I felt that I was not important person to buy a BNew Car.Eventhough He asked me if I wanted to trade my nice VW. I said no I loved my VW.Any ways I like the Telluride and I might go back to same KIA, but different day and I will start all paper work on line and same for finance. I will look for different salesman!..Sad...Is no the 1st time buy new cars and I had done it at kia before!!!.

I went in to buy a car had money for the down payment and was going to trade in my car. Carmax had offer me $1995. I wasnt expecting to get this much here at first they offer me 500 for the trade in l was offended and try to walk away but then Danny offer me $1500 l said l could do that. They gave me the payment that l wanted and everything seem to be ok l was in a hurry and didnt read the contract. Days later l found out that some how Allen the sales manager had only approved $900 trade in but Danny failed to tell me that. I have gone 3 times back to the dealership to get clarification on this issue no luck. In part is my fault for not reading the contract but they also made promises that didnt deliver. Dont go here but if you do dont make the same mistake that l made.

- Louie Service Advisor.!By far the best customer service I have received. Extremely helpful. Thank You for being the best at all times. We need more people like you.Thank You once again.