I went in for Service. I was in and out within the HOUR which I really appreciated. I did also have an appointment. The reason I gave a 4 star is because the contact less check out was fast and very very easy to use but it was kind of pointless because I still had to stand in line, touch a pen to sign documents AGAIN and talk with the worker just to get a slip for the people to bring my car out... but over all great visit, clean and fast!

At first they thought they didnt have the battery I needed, so they offered a rental car. Then they found the battery, and did an extra cleaning service on my car for the long wait. They were very responsive and helpful.

IF YOU TRADE IN YOUR VEHICLE; OBTAIN A COPY OF THE TITLE TRANSFER PAPERWORK. This dealership never transferred the title of my trade in, sold it to another individual. Ive come to find out by a slew of tickets and DMV suspension notice that have come in the mail. I RECOMMEND YOU DO NOT SELL OR TRADE HERE. GO TO ANOTHER TOYOTA DEALERSHIP

I have driven from San Diego to Carson twice now to buy new cars. The local dealers were unwilling to do work with me on even basic arrangements. Luckily, I got to work with Jim Park at Carson Toyota, who was an absolute professional and provided excellent customer service.I look forward to working with Jim for my next new car and would highly recommend.

Great customer service, Joel Alarcon the sales consultant gave an excellent attention to my dad when he was looking for the car. He helped my dad with options on how to get the car. Definitely I will recommend them as a good option to buy a car.

Need more help good service but like everywhere else the wait is too long.

Jim Park is the ultimate professional. Our car buying experience was flawless. He was honest and communicative. He found the exact car we wanted in a very difficult market. He didnt price gouge us either. Very happy with the outcome 😊

We bought a 2013 Kia Soul here. We worked with Greg Bowman and Pablo Ramos. Both were very friendly and answered all of our questions. Greg shared a lot of useful information. I was very impressed with their processes. We didnt have to wait long for any of the steps. I work for Honda but I would go back for another used car purchase.

Service personnel were very nice and helpful. I liked this Toyota dealership service center much better than the previous center in another area. Some nice man who worked there even helped me get a cup of coffee when the machine was not brewing properly. Very nice to do this. I like this service center very much. Very clean waiting area also.

Let me just start by saying, JIM Park is the best salesperson Ive ever encountered in my car buying experience over the years. My husband and I knew exactly what we wanted. We were looking for a Toyota Rav 4 TRD off road. That specific trim was not easily available anywhere near us in Oceanside, CA. We found the perfect car online and contacted Toyota of Carson to see if we could make the deal before driving all the way up to Carson with our 2 year old. Jim wasnt able to hold the car for us, but helped us figure out a way to make it work so that we could see the car and start the process before we arrived. We got to the dealership right when it opened on a Saturday and were met by Jim. He was so friendly, kind and easy to deal with. We actually had FUN buying a car! He was so personable and gave special attention to my son, which made it fun for him too. Jim also made sure the process of buying the car was quick and easy and we were out of there a lot quicker than I could have possibly imagined! If you are looking to purchase a car from Toyota, ask for Jim and get yourself a rad new car!!! We are so happy with our purchase and would drive to Carson again just to experience the level of service and professionalism this dealership offers its customers. They really take the time to make you feel welcome!

I had to be there a half hour early just to wait in line for a half hour to be on time.Cars kept cutting infront of everyone in line.An hour for the service (you had over 50+ cars there) does an appointment even matter?!The hour wait was fine. I liked the text updates. No car wash though for 1 hour though? Every new car Ive had with free service has had a car wash.Car was ready and while I stood next to it, no one acknowledged me standing there. I asked service people but they said someone would be with me. Cars were done and piling up behind me. Suddenly someone came and said it was good to go. I get in the car and NO KEYS! Now I am asking for help someone will be with you, someone will be with you people trying to leave were looking at me like whats the problem? I hand gestured no keys took 20 minutes to leave. Not happy

Gary D. was great and very helpful on getting us an amazing deal on our brand new Toyota Highlander XLE, I highly recommend asking and looking for him whenever you plan on getting or trading to get a new car

Chuck was amazing! From the introduction to handing me the keys to my new car. He listened and was very attentive to what I wanted. I would purchase another car from him.

Great Costumer service! excellent prices !I chose the car i wanted online from their website, I called and asked a few questions and they took the time to send me more pictures and answer all my questions. When we arrived the car was already clean and ready to take home. The team was very respectful, friendly and took the proper precaution to keep the distance and had their mask on at all time.Thanks to the team who helped me:Finance: Michael ClemonsSales :Eddie RodriguezThanks 🙏🏻 for all excellent service.

Amazing service from the salesman Larry Gibbs.I called 7 dealerships three days ago, telling them I needed a car quoted and that I intended to lease two days later. Larry was the only guy who could furnish a quote in a few hours—which should be a remarkably simple task. So all his competition lost...He is a consummate professional, a kind man and you should ask for him.THANK YOU LARRY!

This was overall just an okay experience. Scheduled Appt for 12 p.m. The service advisor that was helping me wasn’t the most personable.He might have been stressed or having an off day, but I wasn’t impressed by the service he gave. If your tone seems annoyed/irritated when speaking to customers, that’s only going to make the person your speaking to slightly annoyed with you.I had to ask him twice where I needed to go/do as he was walking around the car. He got to the window and I asked what I was supposed to do, as I didn’t catch what he said at first. I was told to leave the keys in the car and get out. Okay, that’s fine. His tone just seemed harsh again.I followed him to his office, signed the papers needed to approve the Oil Change, and he gave me directions to the lobby/waiting area. He also stated it would be a 1 hour & 30 minute wait, as he was understaffed. That’s understandable with how everything is right now to an extent. I still think that’s absurdly long, just to have the Oil Changed when you have an appointment.I asked about a car wash, but that couldn’t be done due to the understaffing. I also asked for the wiper fluid to actually be topped off. This didn’t happen, even though the service tech performed a multi-point inspection, and that’s part of “top all fluids off if low”. Well, it was low, hence why I asked. There wasn’t any paperwork saying/showing what was checked like other dealerships give out.I also messaged the service advisor, and asked that the tire pressure not be changed. The tires were properly inflated when I got to the dealership, and they were hot from driving. So adding or removing air, just messes up what was already correct.My service advisor called and told me my car was almost ready, but he wanted to let me know that my engine air filter was dirty and recommended it be replaced. I told him it’s fine, and that I wasn’t interested. He asked again if I was sure. Yes, I’m sure. He also told me about my rear tires needing to be replaced soon, and that he’d leave a quote on my paperwork. That was fine.The lobby was relatively clean & nice. They have a coffee/espresso/cappuccino/latte machine. I didn’t try it, but it looked slightly dirty from customers I assume spilling coffee. The Men’s bathroom was slightly dirty as well.Once I chose a seat to sit down in, I noticed how the sides and rear of the cushion looked as if they hadn’t been cleaned in awhile. There were crumbs, dust, and some other scraps. That was slightly bothersome.Overall, it was an okay experience. But, my main issue is with the way the service advisor was, and for also not responding to the question I had asked. There’s also the long wait.If I had the ability to drop the car off and leave I would’ve been fine with the hour and a half wait. But, when someone is waiting at the dealership that’s a decent amount of time out of their day.Everything else I can overlook, but when someone provides poor service, that’s a hard one to overlook.

I had such a horrible experience here, not only was I belittled but the associate helping me said my wife shouldnt have a truck because apparently trucks are only for men I guess. I didnt know a car was gender assigned, and the disrespect of when I asked for my keys back because I was getting my car appaised he sent someone else to give me the keys and he saw no wrong in what he did. Very sad and horrible experience I had at this dealership.

Its fast service nice peoples I recommend PowerPoint

Excellent experience. Zeke explained all to me and was very kind.

Aug 4 2021 i have a bad bad expirienced from Toyota carson Service,Sales,Finance they add a lot from my balance from lease to purchase i need help to solve this problem im not agree this is so unfair they dont care about the costumer, taking advantage this is my 4th times bad expirienced from toyota i need talk to the right and honest person for my problem this is too much.

Get the best possible price in a minute from Nokia from the fleet department on the 2nd floor.

Gary in finance helped us out and did a very good job facilitating the sale

I ve been toyota customer 3 times at Norwalk toyota 1 at West coast toyota, but at CARSON TOYOTA was the place I had to star at the beginning. five ⭐s Service Eddy was my salesperson he help me A LOT hes the best I also met the owner hes awesome as well 👍🏼.Dont go others dealership CARSON TOYOTA #1Jc.

I had an amazing experience with Carson Toyota. Sam and the accountant were very professional.

Purchased car here and have all service performed here. No complaints. Lounge is comfortable and wireless internet is satisfactory.

***DO NOT BUY YOUR VEHICLE HERE***They say there going to give you 0.2 APR and don’t. Also I came in to purchased my vehicle 4 years ago and now they are telling me it’s a lease vehicle. They promise you all this stuff and don’t follow through. Please if you do buy a car here make sure you record everything they tell you! It will save you so much trouble later.

For the purpose of my visit, quick service. The process and benefit were thoroughly explained and was made to feel very comfortable with my decision.

Awesome buying experience! A special shout-out to Larry G. who made the process fast and easy. He was honest, patient, and knowledgeable. The guy at Finance whose name I dont remember, was also honest and very patient. He let me take as long as I needed, to read the contract, go over the numbers, and answer any questions I had. Thanks to both, my husband and I were able to buy a Rav4 TRD offroad at a great price. Overall I want to say Thank you to Carson Toyota for the TRANSPARENCY and HONESTY. We will be purchasing again from Carson Toyota in the near future.

I received the very best customer service at Carson Toyota’s service center and will continue to bring my car here for their service and maintenance.

Larry and Nader were fantastic. Straightforward, honest, and efficient. Would definitely recommend this dealership!

The staff at Carson Toyota are very courteous and professional,They dont pressure you into buying a car from the salesperson to the financial manager I felt very comfortable and at ease.

Just bought a new RAV4 Prime here. I really enjoyed working w Jim Park. He was helpful, proactive, not pushy, and honest. Since these cars are in high demand, inventory is hard to find and they are going for well over MSRP. Jim followed up with me, shared when new vehicles would arrive, was up front about the cost, and helped me secure the car I wanted. Before I left he walked me through the car, showed me different features, etc.One of my best car buying experiences. Thanks!

I have bought or leased a vehicle every three years for many, many years. Eddie answered questions very quickly & he did not play around! Many times I have had salespeople change numbers they had given me when I would go into their store. There was no game playing, etc. He made my purchase simple & fast.

I bought a car from here less then 6 months ago, I came to Carson Toyota because I felt it was a reputable dealer and they would not sale me something that was going to break down less then 6 months after buying it. Last week my car would not turn on I finally got it to turn on, but then I had all these lights turn on. I called to see if they would take a look at it, they said that I dont have warranty so it would not be covered. I never thought that buying a car from a big name dealership I would have to go through having car problem in less then 6 months from purchasing it. I would have expected them to at least look at it free of charge since they said before I purchased the car that it was put through all these inspections and the car was in great shape, and that they would not sale anything that would have issues. I would not recommend this dealership to anyone and make sure you have someone you trust look at the car before purchasing from them, because at the end of the day all they care about is their commission.

Service was very great. The boss was great also, after 30 years of service. Thank God. Great job. Thank you..

Stay away. Do not recommend.

I love the Service Center at Carson Toyota. Everyone there is extremely helpful.

Good place to go and buy a new and used car the people who work there are very nice people

DO NOT COME HERE. MY WIFE HAD HER CAR FIXED. THEY FORGOT TO PLUG THE FAN WHICH CAUSED THE ENGINE TO OVERHEAT. MY WIFE IS SMART AND LET THE CAR COOL OFF. WE HAD TO TAKE IT BACK! AND THEY WANTED TO REPLACE THE WHOLE ENGINE FOR 4 GRANT BECAUSE A MISTAKE THEY MADE. THESE PEOPLE ARE THE WORST AND THAT CANNOT BE OVERSTATED!!

The service was great and the people very nice. The wait was too long.

A huge thank you to Jesse Q. for finding me the EXACT Corolla Hatchback I wanted and being able to quickly get me in and out of the dealership and on my way home in my new car. I love it, i love Carson Toyota. Thank you to the finance department for making the process 1000x easier smoother than any other dealership my family or I have ever been to.Great showroom too!My local dealerships wouldnt put the effort in like Carson Toyota did so driving about an hour away from home to visit Carson Toyota was worth it. Would do again.

Great experience with Greg Bowman who was very professional at every levels! Thank you so much Greg for making this lease the easiest ever.

My experience with Carson Toyota has always been great. They are informative with the information given and also with the recommendations.

Great location to have your maintenance done! I was in and out in no time.

Friendly people, especially our sales fleet manager Jim Park. He was very good to us, give us a good price on a 2020 Corolla hybrid. and if you are really buying car or not make sure you call, bring all papers they need otherwise youll be there longer.

Very good service salesman was great and price was in my budget too

Thank you to SAM & Pablo for being so helpful with me getting my first car. They explained all the terms and agreements and even helped me trade-in my old car. This my first car and they helped me pick out the best car in my price budget and with specific specs I have been looking for. I highly would recommend this dealership when looking for a new or used car with inviting and helpful staff. 10/10 experience

Horrible Horrible Horrible. Got ripped off by Toyota itself, un imaginable. The service specialist sold me services didnt solve my issue. Im utterly disappointed, spent 400 $ on nothing. Should have just gone to my local mechanic.

It is a Very Good dealership, they are willing to work with you, and if you are Very Patience, you just may get the deal you want, this is the second vehicle I purchase from this dealership, I recommend them, it is a Toyota!! Quality with in the name!! 🚙🚙😃

My husband and I were ignored. Rude folks I don’t recommend.

At first it was kind of a sour experience but by negotiating and comparing across different dealers prices and mileage for same vehicle, we came to conclusion and a great negotiated price. Thanks also to the bank financing which they also help out by negotiating also on their best interest. I am very happy with the end results. Thank you all.

This review is for the financing department persons name (Osvaldo) (Osvi)I declined the toyota/safe-guard towing package since i have AAA i trusted him so i did not put so much attention at the end of signing the contract when i got home i checked and he charged $1295.00 for his beautiful package that he decided to add.Stay away from this guy, he is very unprofessional he does what he wants.

Gary Deguzman was very helpful and friendly

We had a great experience at the Carson Toyota dealership. It was late in the evening but the staff was still friendly and patient as we look to purchase a new vehicle. We were assisted by Will Guirguis, who was very knowledgeable, patient and looking out for the best interests of my family. They worked within our budget and we ended up getting the vehicle we wanted, a Toyota RAV4. With plans for another purchase down the road, I am definitely doing business with this dealership and with Will in the future.

This time they were on time and did a good job. I would recommend this dealer over others in the area. Ive been coming here for years and normally they have great service.

I went in for scheduled maintenance and my advisor was Juan. After looking at my receipt no oil change was done. This is the most miles I have driven in between visits since purchasing my vehicle and no oil change done. All my previous visits had oil changes and this the first encounter with Juan. I did an extended Toyota Care last year and paid about $350 for another 2 years so that is going add up to 2 oil changes now for that price. If I did not extend the Toyota Care and was paying each visit with them will they still say no oil change needed? I got the extension for 2 oil changes a year not for 2 in 2 years. So after your 2 year complimentary Toyota Care best not to extend just go to a non dealership they will change your oil no questions asked. It will come out cheaper than the $350 extension and if the non dealership finds something mechanically wrong you can still go back to Toyota under the factory warranty. I don’t want to turn this into a book cause I could also mention the exchange we had when I asked about balancing my tires.

Please come to Carson Toyota with excitement and confidence in that youll leave happy.Ive had many experiences at dealerships, decent and very bad ones, but never THIS GOOD! It couldnt have possibly been any better. Despite having three closer Toyota dealers, I drove from 50+ minutes to go to this specific dealer and I have ZERO regrets.Thank you to the salesman, Jesse Q., for making my first NEW car the smoothest transaction possible. I was in and our of here in record time thanks to him and a fast and great finance manager. Good, honest, trustworthy staff.Ill happily drive all the way out to Carson Toyota again for the service and staff there alone. Such pleasant people to work with, so please come here if you hate the headaches of working with other dealers.

Scam artists. Bad sales people. Bait and switch tactics. Unethical. I was ready to sign contract and purchase car but manager had another offer. Waste of time, apparently they dont like free money. Taking my business elsewhere.

The person who helped me, Mauricio, did not treat me well. He pretty much tricked me into singing the papers. Beware of him his not there to help anyone and only wants your money. He would not explain or even break down the contract for you just says everything is the same. I will never be going back to this dealer ever to purchase anything else.

Great service as alwaysI was in and out in about.90minThanks yo everyone 👍

Clean Facility but the staff in the Customer Service Dept are Rude and Unprofessional

NEVER WILL I DEAL WITH THE INCOMPETENCE of this company. The service Department here will NOT try to fix your vehicle. They will try to SCAM YOU AS THEY DID ME OVER 4,000 WORTH OF REPAIRS THEY TRIED TO SCAM FROM ME. A MISFIRE ISSUE THAT I FIXED MYSELF AT HOME... DUE TO A WIRING ISSUE WITH THE INJECTORS. TRIED TO SELL ME A HEADGASKET JOB AND HAVE THE HEADS RESURFACED WITHOUT PERFORMING PROFESSIONAL DIAGNOSTICS WITH THE CIRCUITRY. I DO NOT RECCOMEND THIS PLACE. TURN AWAY BEFORE YOU ARE SCAMMED. I would be ashamed if I managed this PLACE.

Great customer service! Its a long wait without an appointment minimum of 2 hours of service. I recommend an appointment and be an early bird!

Excellent service and friendly, knowledgeable staff.

Best customer service. Ask for Mr Mark

My experience with Larry and his crew at Carson Toyota was great, from the moment we got there Larry took me to see my Baby Toy and it was all I had expected it to be, the detailing crew did a great job to make her shine and I couldnt wait to get inside and drive. But I had to wait and do the paper work, and the paper work of course is going to take some time but well worth, Larry got to meet the FAMILY, and we got to laugh it up with Larry. Once the paper was done it was time to head on home, we drove 2 1/2 hours for the deal that made the Deal, Im happy with my 2018 Toyota Corolla SE. Thank you Larry and the crew at Carson Toyota, Carson California.

I wish I could give them 0 stars, thanks the salesman mike for the worst costumer service ever !!

Great Costumer service!I chose the car i wanted online from their website, they didnt have enough picture of the car, I called and asked a few questions and they took the time to send me more pictures and answer all my questions. When we arrived the car was already clean and ready to take home. The team was very respectful, friendly and took the proper precaution to keep the distance and had their mask on at all time.This is the 4th car my family purchased from there - great costumer service.Thanks to the team who helped me:Sales person: XavierFinance: Michael ClemonsSales MGR: IbrahimThey make me feel like home.including the service department when I take my car for an oil change..Thank you Carlos Uria and team.

Today I walked In the dealership a really nice gentleman (Juan Giron, also known as JJ or Giron ) approached my mother and I at the dealership asked if we needed help. Told him we had an appointment with this other salesmen named Greg, so he directed us where to go unfortunately my mother and I were not satisfied with Greg . So then we asked (Giron). Giron was with other customers but he left them to attend us. He was really kind and and helpful .He even pushed my mom around in her wheel chair. We test drove around the (Camary XSE)and Rav4 but my mom and I fell in love with the Camary. It came to the point of running numbers and( MO)came in the picture, and also the main boss Abraham great customer service and really kinda. I highly recommend them all. Unfortunately I didnt buy the car.Hopefully in the future I will go back!

Larry Gibbs helped me go through the process of getting my new RAV4 and I couldnt be happier with his help. He was very knowledgeable, listened to what I was looking for, and worked with me to get me the car I wanted and respecting the budget I had. Highly highly highly recommend Carson Toyota, and specially working with Larry.

Don’t ever come to buy a vehicle here, they lie to you with a first offer and then try to sell you for a higher price. Don’t waste you time with these guys.

I appreciate the service and speed I received from my service advisor and the techs that worked on my vehicle. I have taken my vehicles here since we moved from Rancho Cucamonga. The folks that work here are great. Thanks

Clean and inviting location. Thank you to Xavier for assisting us and finding my friends mom that new bronze color C-HR! Also a thank you to Ibrahim for his financial assistance.

I am so grateful for the full tank of gas and the car wash! What a pleasant surprise. We are a Toyota family for life after our experience with you all.

Great experience working with Greg Bowman (Fleet Manager) and Jerry Andrade (Finance Manager) to get the car we wanted at a great price. No pressure tactics, listened to our side during negotiations, and presented a great deal. Drove away happy with a new Camry!

Larry was awesome! The entire experience from getting a very reasonable quote with all the details, through completing the purchase paperwork was fast, easy and very smooth. I have already referred several friends and family to Larry at Carson Toyota. They were several $1000s less than other dealers. No haggling or pressure selling. Very comfortable.

Great customer service. Answered all my questions. Nokia was extremely helpful.

The wait was under an hour like promised and the issue was corrected. I was warned that the line was going to be long to check in on a Saturday morning however things went very smooth and the line was moving pretty fast. The employees did a great job checking in all customers.

Excellent customer service and intact timing

Adrianna and Samantha went above and beyond to get me in and out of there with ease. I was very pleased with my experience at Carson Toyota. Also as a side note, I installed a skid plate on my Tacoma that became loose and was making noise while driving, they had the mechanic tighten and torque it so it was no longer loose or making noise. Thanks again!

Friendly, fast and professional service from Juan.

Service is always great here. They service advisors are very respectful and explain everything my car my need.

We walked out in a 2021 Toyota Camry V6 XSE!! We worked with Mark and Eddie. Eddie is the man!! He did his magic and put a HUGH smile on our faces!! It was smooth transition from beginning to end. Eddie is the man! Thank you Toyota Family!!

My service agent could not handle that I was upset that I had to wait 20 minutes for my appointment. He decided to walk away and told me that somebody else would help me. If I hadnt gone to find the manager I might have been standing there for an additional 20 minutes. for somebody that bought my car here and continues to service it here I was very disappointed in the service that I received.

Purchased my 2020 Tacoma TRD OFF/ROAD from Carson Toyota. I wanted to give a huge thanks to Larry for helping me with the buying process. Received a quote online for my truck and exchanged details and set up and appointment to come and test drive the truck. I was coming from San Diego, so about 2 hours away. When I got there I was welcomed but the Carson Toyota team right away. And met Larry and handled our business. Thank you Carson Toyota for making my first time purchase easy and quick!

Great service experience. Service representative ready with all my vehicle information upon my arrival. Quick check in process. Then I was off. Called within the hour to advise me of work to be done upon my approval. A couple of hours later, my vehicle service was completed. Quick & easy!

Facility nice and clean sales person was not helpful

James my service advisor was great very professional and on top of everything.

Clean and well maintained. Prompt and professional service and parts staff.

Not really pleased with my experience. When I called over the phone. I was told by one of the sales associate that I can bring a chasier check to pay off my lease vehicle. When I got there (which is a distance for me) one of the finance Associates informated me that the information I was giving was incorrect. So now I have start all with the process. Which is frustrating.

Good customer service and a big stock and a lot of varieties.

I was just about to purchase a car here, a prius 2021, when I saw that priuses are being stripped of their catalytic converter in less than 2 minutes. Ill wait til I see how toyota is handling this problem.. then I might come back but for now they lost a sale, Im sorry to say

Is a great place to but a car, good inventory, good deals!!!

Internet salesman Jesse Quinonez was my contact during negotiations. He was very pleasant, quick to respond to my questions via email, and provided the best deal I could find. Other staff members were equally friendly and professional in performing their tasks to help us purchase a 2021 Prius Prime Plug-in Limited model.

Carson Toyotas service department is fantastic. The staff are so friendly and attentive. The waiting area is replete with comfy seating and computer work stations, so I was able to continue my workday comfortably. My car was serviced quickly and they brought it back to me freshly washed!

Bryant was a joy to work with. He assisted with getting two of my cars serviced. He provided excellent customer service. Hooray for Carson Toyota.

If youre looking for a new Toyota this is the place to be. I was helped by Nokia and I couldnt ask for a better experience. Nokia is very patient and informative. Dont waste your time anywhere else, just go to Toyota of Carson and ask for Nokia!

Great customer experience. Im a returning customer, bought a 2007 Corolla. I moved up to a 2020 Highlander limited. I love it!!! Thanks to Greg Bowman

Great Customer Service Great help from Cesar and Osvaldo they all tried their best to get us a car. Nader made the final process easier with some great financial tips thank you and we are loving our Highlander.

15 years my Toyotas are being serviced by Carson Toyota and up to now im very happy with their professionalism,expertise,very courteous service people and honesty!