Dont even bother take your business elsewhere. Went today to get a part. I was excited there was no one in line. There where two employees on the floor. Both on the phone. One was for commercial and there other for us regular folks Waited for 5 minutes to get acknowledged. The wanna be blond chick was on hold and kept looking at the line. Another customer & i asked if anyone else cant assist us. She said no its only them two and one in the back with an attitude. The line got longer and still no help while Mrs. Attitude was still on the phone on hold. I waited for 15 minutes then decided to go to pepboys. I thought the one on Carson & near Denker was bad. This one takes the cakes. Ill go drop my $$ elsewhere.

Great service, I couldnt get the wheel cover on my car, an assistant at Auto Zone put it on for me. This Senior really appreciated your help, Thanks Auto zone👍

Did you all know that Auto Zone has a no return or exchange policy if the product purchased and used doesnt work? I didnt. I needed glass cleaner that doesnt streak form car. The sales associate told me which ones didnt work, and couldnt recommend one that did. I made my selection (fingers crossed it would work). At the register I asked if I could return my selection if it didnt work or exchange it. He said, No. Once purchased and used, I was stuck with it. Needless to say, I changed my mind about the purchase, drove to Pep Boys, but they were closed.

Vincent Mercado did an immaculate job at store 3345 by helping a few customers at the same time; He even helped me so much ihad to leave a good review because he certainly showed the type of person with leadership skills everyone can learn from, thank You Mano for helping me today i appreciate you, May Jehovah bless you in all that you do for your family and ppl. 🙏

Stoped by to fix a window problem,they assisted me with tools i did not carry at the moment. Great job!

What I love about Auto Zones, especially my neighborhood location, is that they help you from start to finish. You tell them what you are there for and they not only help you find it, they offer to assist you with your car issue if you need (of course, this is if they are not busy or under staffed) The customer service staff are great. Thank you to the staff🙏🏽

Very good. Nice professional ppl who direct you and are informative.

I needed some hoses and clips for my car, the associate was able to place the order quickly and Ill have it before the appointment with my mechanic. I left there happy that I got what I wanted.

Kinda slow service,good people though,didnt have the part I needed though,maybe next time

Always knowledgeable, helpful and courteous. Helping me find that item to help me finish my project. Today it was TPMS sensors. Thanks Alberto for the help.

Easy to find what I needed and the staff is always helpful. Good prices too. Only gave it 4 Stars though because their computer system/software needs to be updated. Went on three different registers before completing my transaction.

Helpful staff.

I love this store! They have the most friendly and helpful associates. The young man helped me install the battery I purchased, I wish I can remember his name, but I think he is a Hispanic young guy and the supervisor that helped him was extremely helpful. If you need good service this is the place!

Got the part i needed. Fast and courteous!

Besides the vertically challenged but very horizontally blessed lady behind the counter undressing me with her eyes, great store!

Good place. Okay service

Has what youre looking for and good people thatll help you find it

Great customer service!!

Came with my mother to get some advice on what our car may need and an associate by the name of Raynold K. exceeded our expectations! I’ve been to many other auto shops and never experienced such outstanding customer service. He was very helpful, kind and knowledgeable. Thank you for the great experience!

Excellent service

They were very helpful. The book to look at the oil filter I needed was gone. They not only looked it up for me but went and got it. That is good service to me and how I want to be treated!!!

Great service, social distance conscious, mask conscious which I appreciated and very knowledgeable of the products I needed.

Great customer service! Love Auto Zone!

Misdiagnosed my car

Great location and awesome customer service

Good place help good 👍 God bless 🙏❣️

My experience at this store has always been positive. Today I went in for a new battery. Raynold helped me with out hesitation. I had called another store in torrance and they didnt want to help me install my battery. Raynold was such a life saver.

GREAT CUSTOMER SERVICE JUST STOPPED BY THOUGHT MY BATTERY WAS DEAD A GENTLEMAN HELPED ME AND TIGHTENED THE TERMINALS I RECOMMEND THIS LOCATION FRIENDLY AND SUPER HELPFUL!!!

Great service the guys are very knowledgeable. The wait time could improve maybe hire 2 more people and they would excellent.

Perfect.

I dont usually post reviews but I find it very fitting since customer service is what I specialize in. I brought my battery at this specific location for a charge. A nice gentleman in grey took my battery and informed me to come back in an hour. Probably one of the managers there. I come back in an hour and was helped by another associate in gray...probably another manager. It took her a while to find my battery, then asked what kind of battery it was even though she entered the invoice number in. After about 10 minutes, she had informed me that my battery doesnt hold a charge. I said that it cant be right because I removed the terminals while I was away. I just havent started the car in 3 months. Another associate on the side backed her up and said that if I leave my battery out for that long, I would need a trickle charge just to be safe. Very well, I accepted that and moved on. I take my battery, proceeded to another autozone for a second opinion. Long story short, it holds a charge! And in about 5 minutes, the associate in the new location even showed me that it was at 11% charged. Associates ESPECIALLY managers should be held accountable for their expertise. Thats why they work there. Its more than a red or grey shirt or a paycheck. They are trained in this basic type of duty to provide their knowledge and customer service. They should exhaust all measures to help a customer out to ensure they leave informed and satisfied.

Should have went to pep boys.. always long lines, not knowledgeable to small questions- it seems 2/3 employees have to answer 1 question, Supervisor always known for being in the restroom for long times of period, Hardly ever have change in registers or only 1 is open out of 4 and have to wait for spvr. New management needs to do some secret shopping. Lastly, a certain employee didnt realize my party and I was able to translate flirtation rather then a good sale. Nice job on the pick up while on the clock!!😊

Store has potential but they are understaffed...

I came in to Auto zone and needed a new air filter for my kia soul S 2020 which was hard to find because its a newer model and Alicia gaspar was able to located it with ease and she gave me very good customer service Im glad Autozone has employeesLike her that go above and beyond for their customersThank you

Theres social distancing with customer service still number one. And is very clean.

They honor lifetime warranties on parts

Use this location frequently for their loaner tools. A very convenient service. Store is clean, orderly and well stocked. The only shortfall is the long lines and what seems to be slow or too few counter staff.

Manager took time to put washer fluid in for me. I drive a foreign car.

Very friendly and helpful customer service they diagnosed my check engine code for free and gave me a print out for my mechanic

Always great. Friendly always helpful. They dont turn their lip up when i ask them to check my oil. Women reps always do

I didnt purchase the item I wanted they were out of stock but I really appreciate how hard they searched trying to find it.

Always good service thx so much.

The associate went out of his way to help. SO greatful!!

Helpful had the item my wife needed and installed them.Every time shes been there for stuff the staff has helped.

I swear customer service is in the toliet. There might as well have been a self serve register there. If you can not help the customer right away at least acknowledge them.

Tremendous knowledge of Junk cars...like mine.

Great fast service! Not only that the guy at the check out was able to refer me to Tonnys automotive which was really even better for my boyfriends car and my own! Lol

Top auto zone, good service, daily discounted merch

Horrible. Unknowledgeable staff. Not a help at all. I just needed the right tools to get a damn battery out. The guy with the tattoos said I needed to buy tools but was no help in suggestions. Ugh

Went to make a return and the staff helped me right away . customer service skilled. And very close to my place will be going to this auto zone for all my vehicle needs.

Great store to get your parts you need the very helpful getting you what you need to get you through the day

Wow, it took 25-30 rings on a weekday to get someone to answer the phone. Then after specifying the parts I needed, I was told they would put BOTH rear brake cylinders on hold for 3 hours.I arrived within 20 minutes, and waited 20 minutes in line, (2 cashiers on a busy day) only to discover they had ONE of the needed parts, not both.I got the part to the car, removed the wheel, disassembled the brakes, and removed the wheel cylinder only to discover THEIR OEM PART DOES NOT FIT. Nice work auto zone. Thanks for nothing.

Manager was friendly and helpful, and the store is not crowded.

Nice people amazing service all around great experience there

This autozone is a hit or miss. They can either give you really good service or really bad service. Ive been in line before with no one at all in the store an a employee stood on the computer for about 20 mins as I waited patiently, didnt even pay me no attention lol. On the other hand they have some employees who are very knowledgeable and will help you in a quickness.

Missing customer service

Oh my gosh this place is so slow. So confusing in there, theres like 5 registers and some you can purchase stuff at and the other ones are for taking in your battery to be charged or checked. Another one is for ordering parts. Some people were in the wrong line so they had to get out and get back in another one. Just annoying!!

5 workers 20 min wait. Thats rediculous. At making u wait they decide to have others cut in front of u for their speacil needs. What a joke.Went there a second time same thing. Wait while workers are chatting eith each other and one person at register. They must have a powerful union here. Lol

Great Prices & Guarantee on their products, they are my number one parts store

That service is not bad it is good mr. Tom knows his stuff and his crew

Parking lots dirty. Probably cuz they didnt even have a trash can for their customers outside.

Helpful staff good prices.

Clerk are very nice and helpful

I dont know much about cars but when I come in there with a billion questions theyre always there ready and willing to answer LOL. Thanks a lot for going over and above to help people like me.

Great place for all your auto repair needs!

Had what I wanted and helpful staff.

Great service friendly people that serve you

Friendly place and helpful workers.

Friendly staff but rarely have parts for my vehicle.

Very good customer service over the phone.

Good warenty on tools. thanks

Good service no problem for refund

Everyone always friendly and helpful.

Courteous and helpful sales staff. Large assortment of automotive repair and auto care products.

Alicia provided excellent customer service, she replaced my anti-freeze & refrigerant w/ know How! 😆

When trying to call they let it ring for a long time then pick it up and hang it right back up without saying anything

Very nice helpful people.

Poor customer service. They literally sent me to pepboys🤔

They are helpful and its very convenant

Keep up the good work

Good customer service.

Worker very helpful

No Customer service and not Enough Employees to Check customers out.

Love their point system

Because it fast food is awesome

Great service and auto parts

Phone on hold forever very bad service location carson CA autozone

Hold on to your receipts because you won’t be able to return anything-even if you have a Autozone rewards card.

AutoZone is where I get my parts because hes pretty cheap

Haha, spent 800 bucks on brake parts

I had to return some stuff I bought 2 months ago but no receipt, they took it and gave store credit...

The worst Auto zone in the world. No service was provided and we waited for several hours

Very helpful people 👍👍👍

Clean, great team.

They gave me the wrong oil had to drive back

They refused to give us the tools we needed to replace our Battery even though we were gonna purchase the Battery..

Fast friendly service

Good service

Came here for Scratch Remover and they had it

Great customer service