Poor customer support, we came in looking to buy 2 computer desks. $500-$600 sale. Had to go looking for staff, no other customers, but she was to busy on her phone. Instead of helping us get a fit, she could only tell us we could order online. Jeez, I can do that, so we did, Amazon.
The store is ok, hard for handicapped, but they are generally willing to help. Their online customer service is terrible, offshore, third world, non english speaking. So far they have screwed me out of about $50, cost me a lot more in missed deadline. Ordered ink cartridges, only delivered one. Never notified me that the second would take longer. Third world customer service promised delivery the next business day which was the following monday. Way too late. Said they would credit for inconvenience. No credit yet, way done with talking to offshore customerservices. At least 3 hours or more. Never delivered on Monday, sent me an invoice for the item at %50 off. When I tried to buy, they said it was unavailable and cancelled the order. One more customer unfriendly box store, the recordings you get while waiting for third world customer, non english speaking are in perfect english, not so when customer service. answers. Hello, my name is mark, in thick pakistani accent. NEVER, NEVER, NEVER BUY FROM OFFICE DEPOT.
The recently remodeled store is more appealing than before and easier to find stuff. Looks like a Best Buy now. I can usually find everything I need. I like that I can choose what I need on line, then they will set is aside and I can quickly pick it up in an hour or less.UPDATE 2021Just used their online ordering / curbside pickup option again. Item was ready for pickup in less than ten minutes. Outstanding!
Jeanie & Heather in the printing services area helped me put this whole banner combo together! All I had to do to get it started was email over a picture of my design and the dimensions.When I arrived, only a day after placing the order, it was ready minus the grommet installation, which was an awesome team effort! I brought in some lights they even helped me get those all set up.Thanks again!
My experience at this location is generally positive, four stars worth. I live nearby and sometimes go to FedEx Kinkos. They are good also. I have done two large print jobs at this location. The price was a bit lower than competition. Jeanin, Heather, and Charlotte have been very helpful in the print shop. They turned the job around sooner than promised. They do watch their labor I agree but you gotta do that. All the supplies, hardware, and furniture you could expect in our 55k city.
I called to ask if they carried a somewhat unusual item, spoke with Daniel and he checked while on the phone with me. He found exactly what I needed! Daniel told me where I could find it in the store. I told him I was walking thru the door, offered to hand it directly to me. He picked up a second one for me and was the epitome of professionalism and customer service. Its very hard to find good customer service, he is an awesome asset to this store and Office Depot!
Heather, char and Jeanie helped me with a custom stamp pad for my reciepts and labels and flyers for my business . I will definitely reorder because they were attentive paying attention to detail and creative in helping me with my ideas .
Overall the employees are good. They even know the one employee that is not! They seem to be out of a lot of items (Not school related) and they are nice enough to sale an item that will work even if it cost more for the same price as whats not in stock or if they can not find it. However be warned ALWAYS check on Amazon for the best price for items even ones on sale because I have seen Office Depot sale items NOT be less then Amazon and Office Depot will match Amazon.
Arrived and had to wait 10 minutes before the two employees, apparently one of them was a manager, to busy to come and help me as I stood right in front of her. Then I was told RUDLEY I could not copy because of copy rights. I understand rules, but treat me like a human, not some idiot.
They have a great variety of products. I go there for supplies for my middle school class. The credit for returning ink is a huge bonus.
What type of store doesnt have change for 100 dollar bill. Worst experience ever at this store and on top of it the employee was rude saying its to early to pay with 100 dollar bill. Ill be taking my business else where!
The staff was RUDE. . Being in a walker, I needed 15 cases of water. There were NO customers in the store. . .wonder why??After waiting to be acknowledged, 10 minutes, I went to counter to ask for the flat bed cart for the water.I waited 10 more minutes, to NO AVAIL, another store employee asked me what I wanted. I told him, he, like the other two got on their collar Mic and ASKED for the flat bed cart.More time went by. I finally told the girl at the counter I had fish in the car. . .was ANYONE, going to bring the cart??? She rudely told me SOMEONE WILL BRING IT!!I FINALLY LEFT WITH NO WATER. . .THIS USED TO BE A GREAT STORE. . .
Walked in looking to print three pages from a thumbdrive. I was told it would take several hours. Dont waste your time visiting this location. Go somewhere else.
Great line of computers and wide range of needed office supplies. I have always been assisted by knowledgeable sales associates. The newest store outlet is a welcomed improvement!
Chubby cashier lady was extremely rude. Never going here again. People like her are why most would rather just buy on amazon
Christian Soriano, Customer Service, Technology Specialist helped us chose the right computer monitor for our needs. We had first gone to Best Buy and, well we did not buy or monitor there. Christian listened to our needs and reviewed the online print outs from the other store. We picked out a great monitor that actually cost about $40.00 less. Go to Office Depot and ask fro Christian, he is very knowledgeable and open and easy work with.
SLOW service. Must have been in check out line for like 20 minutes. No one on the floor to help locate products or answer questions. Newly remodeled so very modern clean store. They carry lots of products. They need to amp up their customer service!
Great store. Very friendly associates and an amazing company to work for. I love it.
I must say that my review is of the Print Center in this store. The employees, from the manager to the workers in the Print center are horrible. I have had four occasions to use their services in the last 4 months. Each time I have experienced employees that are uninformed about what they offer in services, and a manager that is always too busy to pay attention to who she helping, nevertheless help her employees with questions. I called a Office Depot store in Reno, and they were more than happy to help me with my printing needs. I guess because they are the only game in town, they feel they can treat people this way. I just left there tonight feeling like I was a 2nd grader who was speaking out of turn! Enough, I will never go back. As for the rest of the store employees, they are great with customer service. Time to clean house in the Print Center.
Jose had amazing customer service, offered help and walked me through signing up for the rewards program. Also let me know to bring back ink cartridges for $2 off of the next ink cartridge purchase! Thank you!
The staff there was to incompetent to help print 10 pages! Also was very rude!
Good variety of office supplies. Can find things here that other local stores dont have. Prices can be a bit higher.
Daniel was very helpful with choosing a new printer and then personally rang it up for me to make the transaction quick.
I usually have had great experiences at this location but today I picked up one item and stood at the checkout counter for a few minutes. When no attendant showed up to help I walked over to the print/copy counter and a rude employee snapped “didn’t you see the sign?”, then proceeded to walk over toward me and stood pointing at a sign; motioning me to come over and read it. Then she continued with, “ We don’t have a cashier today and we are trying to run our print jobs so you’ll have to wait awhile”...and said it all with an attitude and was actually annoyed she had to check out myself and two other customers. This situation seemed like a scheduling issue on the part of the manager and the employee needs to go back to training on customer service.
Helpful folks here
Went in for coin wrappers. The lay out changed. Looks nice.
Smaller than other home depot not as much selection, one man in plumbing were very rude when asked for help
A fairly well run office supply store. From furniture to paperclips they have it.
Great customer service! Friendly and helpful staff.
Friendly & competent employees took the time to explain products thoroughly.
The staff wasnt very helpful. They told me they had nothing I needed, I ended up finding it myself exactly what I wanted. Then something didnt have a barcode and they wouldnt help me get a new item I had to find a replacement. The lines were also absurdly long. Not the greatest.
Had too print my resume and business cards on the fly!!! Emailed them copies, easy print!!! Multiple selections of paper. No line, absolutely perfect!!!
They were able to help me print something off of my email, but the store seemed kind of over staffed .
Renovated, okay I suppose. Could use, Specialty Sized, HDMI to USB CABLES for Digital Cameras. At the metal plug ins, Not really their fault, Best Buy didnt carry them either.
Went to fax a letter. It took forever. Very short on patience today.
Staff were generally available to help find items/answer questions, & prices are reasonable (& they have most everything office or paperwork related!).
Just had to get a power supply putting my computer. Had to order it from online and they put it in for me
Had to email papers & it was All Good !
Great customer service! Copied and scanned 171 page document multiple times for me AND put it onto a thumb drive as well!
Not going to waste my time with why. I just can’t stand places that have 0 customer service.
Nice store with great customer service, harder to find some things as theyve been under a lot of construction recently
How can I show negative stars????Been here three times and EVERY time at least 15 minute wait for the most ignorant, lazy, and worst customer service I have ever had the displeasure of witnessing. I will pay more ANYWHERE else.
Very dissapointed and wasted 4 days trying to get my computer fixed....Tyler kept having me come back then could not fix all of it. Wanted to charge more and maybe they could fix it when I have already given them $117.77!!!!! So we left the partially fixed computer with them and stopping payment on credit card and now I have to go buy a new computer!!!Dont waste your time in the computer repair dept.!!!!!!!!!!!! They dont have the expertise.
Great place. Fabulous savings
Good location, plenty of parking, the essentials office/school are available.
An older store but still well stocked.
Just SLOW service - always!
Very rude and seemed as if I was not important enough too get there attention and actual help
Nice clean store.
Was in the store for 15 minutes trying office chairs No one came and asked me if I needed help. When I had decided, I had to find someone to help me.
Was a great help.
Poor customer service, misleading about items in store probably too lazy to help
Talk about employees not caring about their jobs 😡
This was very bad. The people in custom service was very bad. I dont have to come in their to get treated that way.
Staff isnt very helpful, and no one knew were items were. I think the guy at the register was high on something.
Confusing as to where to check out. Check out was not all that pleasant, was not given a bag for my purchases had to carry them out with receipt in hand and then put them in another bag that I had in the car. This was the first time that I had ever been in the store and it will be the last!
Great help & service!
Very helpful staff
I liked Staples
Great customer service
Cable modem and router prices same as online. No waiting for delivery.
Awesome place
Large selection, very very expensive!
Very helpful
Long line wait, understaffed
No so good
They do it all
Standard office depot