I was very pleased from the 1st contact I made with Aaron until the final encounter.. He was the most knowledgeable individual life run across in the industry in many years. After 20 years in the fire service I reckon he couldnt be one of the top command presents I have met. His ability to manage in-and-out traffic in the stor Along with staff needs and responsibilities were outstanding I would recommend your store in particular as long as hes working there

Shauna was the best AT&T representative I have ever worked with. She made things very easy for me and made sure to explain all my options and answer my questions. She was friendly and kind. I would come back to this store for her service again and again!!

My father and I visited this AT&T store because we needed to update his 3G phone. A representative by the name of Aaron Russell assisted us and he was great! Very personable, knowledgable and professional. Because the 3G phone is currently functionable, we will be returning to this location in December and purchasing new phones for five family members. We have visited this location several times and always had a pleasant experience. Highly recommend!

I manage a corporate account with lots of users and it’s usually a nightmare to make changes online. I always come to this store for assistance and get amazing service. Rob the new manager is very knowledgeable and very helpful. Loved working with him. Tyler is another great resource. Knowledgeable and funny.Good job on great customer service!!!

Jason Martinez was awesome in helping me send a new phone to my son 7 states away! Very friendly and attentive to the customer needs.

Working with Aaron has been a wonderful experience. He has been most helpful with answering all of our questions and by answering in a way that my grandparents can understand.

The service is always great at this store! They go the extra mile. We wouldnt go anywhere else! A easy, comfortable, classy, professional team! I would give 10 stars if i could!! Knowledgeable and so very helpful! Thank you!!!!!!!!

I dont like feeling helpless but these new phones are abit complex. Aaron Russell made it easy and encouraged me to come back. Im going to comeback for a case. Best experience Ive had with at&t for a long time. I think Ive been a customer since Jesus was little.

Aaron was great!!! Thank you for the help with setting up the new device and making things easy

We came in on March 2, 2021 to purchase a couple of Apple Watches. Rob and Teddy were absolutely wonderful in assisting my daughter and I. Super knowledgeable and friendly. They explained the product, made sure we had insurance on all of our devices and assisted in making sure our bill was correct. Absolutely satisfied with customer service. Happy to be an ongoing ATT customer for more years to come!!!

I was lied to about the cost of switching plans. I was lied to about the billing. I was lied to about the new phone. Horrible!!! We have been with ATT for at least 15 years. The sales people were so deceitful. Will probably change providers. Shame on ATT!

Today is June 14th and Im at the AT&t store I have been delightfully serviced by your customer relations individual, ShaunaI would like to applaud her for herprofessionalism her kindness both helping my husband with his phone and my possible future phone I just want to give you

Carlos and Danny were amazing! Never been a big ATT fan in the past but I would recommend the William St branch in Carson City to anyone who is looking to choose a place where customer service is as it should be!!! Thank you two for all the time and care you gave us! As a manager of my own center, it is something I always have an eye out for! I appreciate the commitment that these two great employees have exhibited today! Can’t thank you enough!

Went to switch services to put my mother and father on my account, change a few things on my account, purchase 3 phones and upgrade my own. Katrina Morales, Retail Sales Consultant, provided top dollar service and answered every question with informative answers. Though she was working with myself, she was very attentive to the customers walking into the store and handled everything with ease and had everyone set in line. She had a very good tone, attitude was on point, and made the visit the easiest big transaction I’ve dealt with going to AT&T. Previously had talked on the phone with someone in the same store and the rep i spoke with had the complete opposite demeanor. Highly recommend working with Katrina Morales and Jason Martinez, those two have always been the best to deal with in this store.

Our tech was fabulous. Solved our problem and saved us money.

I went to the Carson City AT&T store after getting frustrated with phone calls to the AT&T 800 number in trying to set up my Apple Watch on Cellular. Thanks to Associate Cameron who listened to my sad story and understood enough that even though I did not purchase my Apple watch at their store, I was still their AT&T customer for my Cell phone.Cameron was not only professional and friendly but restored my faith in customer service.Cameron went above and beyond to get my Apple watch paired up properly with my AT& cell phone.If there were 10 stars I would give 10 stars. Thanks again and when I upgrade my phone, I will definitely use the Carson City store.

Cameron was very helpful! Helped me upgrade my plan and get the phone I wanted!! Very helpful and informative. The atmosphere in store was wonderful. Received the Best service from CameronSteve Lyons

Its always a pleasure to work with nice and helpful customer reps.I appreciate the time Ryan took to talk over all our options and never rushed us or made us feel silly or stupid for asking questions. He saved us money and time. I appreciate the time and knowledge.

Jason, Ryan and Teddy have been wonderful. Its been a friendly and enjoyable experience. Thanks a lot guys. I love my new phone!

Big thanks Mark and Rob for taking care of everything and getting my First Net account squared away. Always the best service. THANK YOU.

Rob and Ryan were absolutely amazing!! Rob was so informational. Ryan was extremely helpful!! I have never had such knowledgeable people in this store. Thank you. Ive been an ATT customer for many years.

Great service, Kary hooked us up with seemlessly with what we were looking for. Fast, efficient, and pleasant conversationalist. Definitely prefer the service at this store vs others I’ve worked with.

Literally the worst. I went in a couple months ago to do some changes on my plan; was told it was notated so when I come in, the next representative would be able to assist. I come in 3 months later, was helped by the MANAGER who couldnt do anything. I was told the notes disappear in 30 days... makes no sense. Then I was told he couldnt help me and I had to call. Mind me, I explained this to him before when I went in on my lunch, he told me to come back it would take 10 minutes ALL for me to just sit there and hear him assist a customer on the phone. Also, he didnt call customer service for me. The manager wasted my time, his, and other people waiting in line. Managers name is Danny.

Teddy and his boss were amazing! My new phone and accessories suit me perfectly. That’s why I stay with AT&T.

I’ve always been impressed by this location. The team members are so willing to help and accomplish what you need to do. But once in awhile you find somebody who really captures the essence of ATnT. Lloyd was so pleasant to speak with and made the transaction so effortless and seamless it was like time stopped. The conversation was well balanced and his personality was addictive. I truly enjoyed my experience buying my new phone because of Lloyd.

My family and I had the best experience at the AT&T store on Highway 50 in Carson thanks to Katrina. We had been in a couple of times trying to find the best solutions for new phones and transferring / adding a new line. Both times Katrina was patient, helpful and attentive to our needs. Our situation had its unique challenges and Katrina handled it with the utmost professionalism. Can’t say enough good things about her customer service and expertise.Thank you Katrina!

Cameron and Kary were completely awesome!! It was the best experience ever! Very informative helpful and super nice!Shellie Lyons

Came in to add a tablet to our account. Kary helped us out and was awesome. Very personable, and provided excellent service with a smile. 😁

I have been purchasing iPhones since the first one came out ..So yes a lot of phones, and last night Tyler made it the best experience we’ve ever had. We literally had a blast purchasing our phones and he knew exactly how to answer all the questions, transferred all our numbers, installed screen covers and we left feeling completely satisfied!

CJ was outstanding! He always gives the most professional service. Very kind and always willing to help out! Top shelf!

Tyler was wonderful. Saved me on my and we added a line and a new phone. We are still 10 less a month

Rob, Kary, CJ, and Nyko are awesome! They helped me out with a very difficult situation that I’m sure many people wouldn’t have had the patience to deal with. I’ll definitely be at this store for anything I need in the future!

Very friendly, helpful and easy! We worked with Tyler who got us in and out with brand new phones very quickly! The process was easy, Tyler made sure to give us the best deals available and he was a very friendly and funny customer service representative to work with! Great experience with him at this AT&T!

Great service, very friendly, (all employees were friendly) all questions were answered. Plus my helper was very cute!🙂

Ive had so many issues with ATT in the last two months. I am an authorized person on the account and my name on the account was input incorrectly. I have gone in two times for this same issue and when I went in today to fix an issue on my hill, they told me YET AGAIN that I am not an authorized person on the account. Then the lady walked away and said sorry, nothing she could do... Ive taken time out of my day three times now for the same issue. Not to mention that they lied to me about service charges that would be applied and the compatibility of my new Apple Watch to my iPhone when they are not on the same account. This caused me to open a new account for the watch to find out that I had to add my iPhone to it for it to work at all. This store seems to be lacking in product knowledge and customer service. Something needs to change or they will be losing customers..

Not happy at all. Stop by this morning to upgrade my wife’s phone. We walked in and gave are name and phone number. The greeter ask us to wait in the car and we would be next. We said not a problem. After we watched three families walking in. We decided to go back in and ask what the heck?!? And now there’s a new greeter and he apologize and said that were next. We left and not be going back. We received a text 90 minutes after. : l

Guys over at at&t in Carson were super helpful and got me in and out rather quickly. Super satisfied w/ this store.

CJ was extremely helpful and knowledgeable about the items we were interested in. Rob also helped figure out why I was having issues signing in. As an older person, I am not very tech savy, so I appreciate all the help getting new phones and new TV access.

Jason M.is a genius!He solved my issue in minutes!Thank you so much for relieving this 80 year old ladies stress.

Due to a month long unresolved issue related to an undelivered iphone & iwatch that we ordered early Dec of last year, we were about ready to leave AT&T. The multiple visits that we made to other stores & very frustrating calls to customer service compounded our dissatisfaction. How hard is it to fix orders that was delivered to the wrong address & which were already charged to one’s account? We also were frustrated at an ongoing billing issue that service reps have promised to fix but was never really resolved. Then we somehow found this store & were pleasantly surprised at how fast, efficient & friendly the service was! Cameron, the sales representative & Rod, the asst manager, were very patient, knowledgeable & competent.We couldn’t believe how they were able to resolve the issue not only related to our undelivered orders but also our unreconciled billing issue. The visit was short, productive and, more importantly, restored our loyalty with AT&T. Very happy & grateful customers here.

Excellent experience and professional service.

We came in to upgrade a phone that we had looked at online. We told the salesman what we wanted, and that we wanted to trade in the old phone to receive the deal that was shown online. He informed us we may need to change to an unlimited plan to get the deal, which we wanted to hear more about. We turned down all insurance plans, to which he seemed annoyed. He processed the transaction and sent us on our way. We asked what our bill would look like and he gave us a very vague estimate. I then asked how we go about trading in the phone, to which he said the instructions are online. We left feeling very unsatisfied with our interaction. I decided to chat with customer service to see what this salesman had done. He did not change our plan, so we would not have received the deal that we wanted. He also added the insurance and protection plans. We had to have the customer service rep give us info about how to trade in our current phone, take the insurance off and update our service. We will not be back to this store ever!

CJ was very helpful. We were literally in and so fast with our upgraded IPHONE!

Good afternoon we are in the Carson City store and we had excellent service from CJ we came in to cancel all of our accounts and he retain this is a customer once again CJ was absolutely phenomenal thank you so much and you have a customer for life

After being warned by multiple people not to switch to at&t I understand what they mean! This store has horrible customer service. After finally being acknowledged as a customer ( took plenty long to even be recognized by the staff and once they were free from customers they walked away from me) I was reprimanded for not being on the list;however, I needed a representative to put my name on the list. I headed to the other at&t store in Carson on topsy lane where I actually received good customer service. I will never waste my time at this store again.

Great experience at this store ALWAYS!!! Cj was great to deal with and super attentive to all my tech lacking needs.

Kary was phenomenal in helping me switch my sim number to my new phone. Excellent customer service, will return with any future peoblems

LJ was awesome. He helped my husband out a great deal, and see were in and out with everything we needed and needed to know. The conversation was pleasant and he was beyond helpful. The experience overall was fantastic and I will be recommending this location and LJ!

This was a good trwnsaction. I came in for screen protecter an got a watch withe CJ nd anthony

CJ - Everytime I come into Carson Citys AT&T store I ask for CJ by name. He is always friendly, communicative and eager to help with any want or need that arises. He is an asset to the store, other employees and makes coming into the store a pleasurable experience. Thanks for going above and beyond the call of duty!!

Poor, Poor customer service. I have always liked this location. Always helpful managers. Well things have changed. My grandaughter, who is listed on the account, went into the store today to question the latest bill. The MANAGER (who was very rude)would not talk to her, stating she was not authorized. Real odd, she just bought a new phone a month ago and was never questioned.Any questions in prior years, I received a call verifing authorizations. I guess it depends on if you are spending money or just trying to get information. I have been a customer of AT&T for over 25 years. This ishow a company can lose a customer real quick.

Katrina was very helpful. She made getting a new phone easy, and a great experience. Very knowledgeable and professional. I would recommend her to any of my family and friends!

Tyler was extremely helpful and knowledgeable. He answered all of questions and was able to set up our entire family.

Juliana was amazing!! I had tons of pictures and videos and she patiently waited for me becsuee I was hesitant that things would transfer to my new phone.She also found us the best deal for our family in a way to get updated phones AND save money off our bill.Very pleased with the customer service from this store overall. Everyone was pleasant and while I don’t remember all the names, Danny was the manager, but Juliana is the one who worked with me for over 2 hours answering all my thousand questions.

Really helpful and informative, Ryan helped me upgrade my phone, broke everything down for me and really showed me my options, told me about the deals but didn’t force anything on me. Great experience!

Jason Martinez was the best help did everything fast and perfect best help and experience Ive had at any At&t store yet!! Thank you for everything.

Outstanding service today, Jae was awesome. Ive only had great service with AT&T! I just needed help with the new screen protector, she put it on in a heartbeat and was super friendly.

Att customer for 30+ years.Answered all my questions and was able to do everything for me.Thanks

Very very helpful! Was completely honest and knowledgeable.

Cj was very kind and helpful, he was the only associate in the building and he was still very informative, had a great experience.

Data wasn’t working Teddy and Anthony got me running back in a short time. I wasn’t disappointed

Tyler was absolutely amazing! We came in for one phone and left for two new ones! Great person to work with and highly recommended.

One of the gentleman was very rude to me the last time I went there,I felt it was mainly because I was transgender.So I discontinued my service with them and went with verizon, which is much better Service wise anyway.

Cameron was awesome. Super helpful and knowledgeable

Cj was super chill! Helped me get my bro a new phone!

Went in, paid two phones off, got proof we didn’t get anything financed, bank statements phone statements and receipt, no one has been able to get us a straight answer no one follows up no one really wants to help, I’ve been with att since 2008 and have never had an issue go so long without being resolved

Danny and Lloyd are my go to guys. They were so helpful and outstanding in getting my account switched over after my mother’s passing. I cannot thank them enough for the one of a kind treatment they have shown me. After the devastating calls with their corporate offices. Thank you guys!

Because of covid there are displays. You have to buy the phone before they can even open the box to show you what your getting.

T J has been doing a great job. Thanks

Today I was in at n t and the gentleman who helped me was Rob, and he helped me out, helped me understand what was happening, got me everything I needed and was respectful n fast and I appreciated it.Thanks,Ted Sanchez

Tyler was truly awesome. He was friendly and super knowledgeable. Thank you!

The service was great, there were minimal issues upgrading my phone here! Shout out to Jason for answering all the questions I had well. Would definitely recommend coming here!

He was very helpful and courteous. Give him a raise

Great service in replacing our phone

Awesome store!Katy super cool!Knowledgeable friendly!!!

Katrina was absolutely wonderful. I called with a really old phone and after we visited she knew exactly what I was needing without a big sales pitch. I have a new phone and new service with AT&T and Im so greatful for all her help.

I ordered an iPhone 12 pro and was told it would only take 12-14 days. My current phone is broken and I originally had planned to get the 11, but since I was told the 12 would only take 12-14 days, I ended up ordering that one. First of all, I am COMPLETELY understanding of the fact that with Covid and the holidays, things are backed up. But when I went to check the estimate the next day on my order, it said I wouldn’t get it until January 6th. I would have just ordered the 11 and left with it that same day. When I called this store that I ordered it from to figure out why I was quoted 12 days, and was now seeing it was going to take a little over 7 weeks, the girl I spoke with, I believe her name was Viola, was extremely rude and unprofessional. I never once was expressing any frustration with her. I was very polite. I told her I was concerned about the wait because my own phone was broken and she completely brushed me off. She told me the 12 days is an estimate and basically couldn’t help me. I tried to ask questions about my options because I really need a phone, and was a little upset I was told such a short time in comparison to what the new estimate was, and instead of helping me she cut me off and told me to have a good day and hung up. She was one of the rudest, most unhelpful customer service reps I’ve ever spoken to. I work in customer service and healthcare. I completely understand things happen and things are crazy right now especially with covid, and that shipping times may change. But the way this employee handled my questions and frustration was totally unacceptable. I’ve been a customer for a long time. And I spent a lot of money on this phone, the least I would expect is decent customer service.

Incredibly poor and unprofessional customer service!!! The store manager is very rude.

Tyler was lovely- very friendly and efficient. Explained everything clearly and made the whole process a breeze. Give that guy a raise!

Great custom service! Definitely recommend

Juliana was amazing! She took the time to help me set up my iPad and sync the new device painlessly. Thank you!! I’ll send my friends to see you!

Not the first time with Tyler helping me he’s awesome, very helpful and patient

Katrina made the transition from sprint to AT&T seamless. Super helpful, knowledgeable, and great to work with! Thank you!!

Elizabeth Went above and beyond and out of her way to help me. I was not buying anything I was returning something to AT&T corporate so it absolutely did not benefit her to help me and she treated me like $1 million customer. Being a brand new business owner in town, that means a lot and I will remember it. Thanks again! The Fireleads Team!

Tyler went above and beyond to help us. He is patient, kind, and very knowledgeable. And he has a wonderful sense of humor!

Yasha was very helpful

Great job so patient !!!! Good first experience with ATT

This Store and is staff are AMAZING Kudos to David for all your help and dedication to your customers

Worked with Tyler Cole. Awesome knowledge and service. Could not be happier!

Cameron was very knowledgeable and helpful. Friendly atmosphere and great service!

Out of the thousands of people I’ve met in my life only a handful of individuals have made a lasting impact. The truly remarkable trait that separates these individuals is their ability to never take no for an answer.After visiting five separate stores I was repeatedly told that the following requests were not possible:1. Merge two separate phone numbers onto one device.2. Connect my phone line to my personal computer so I would have the ability to take calls on it (essentially, installing a hotspot).As a new business owner it was essential to have this done in order to run my daily tasks effectively.Andrea Ballesteros is only one of 10 individuals, among five different locations, who chose to take up the challenge. She tackled both requests with professionalism and poise. Though she did not immediately know the answers to my questions, she researched and executed the needed task to fulfill my request.After this experience, I am committed to bringing all future business to her and this location.

Tyler was amazing! After many attempts to setup my new phone Tyler helped us get our phone activated and made sure all was working properly before we left! He made our experience seamless.

Tyler is fantastic. Hi Kurtis I await your response.

Carlos Perez provided me with the best customer service! He answered all my questions with utmost respect, patience and details about the packages, options and comparisons. Thank you Mr. Carlos Perez!Don G.NW Reno

CJ - is awesome he was so detailed thoughtful and he knew apple configuration from ear buds to watch to new phone, thank you so much for making this an easy experience in a difficult day with loosing access to your phone! Great job!

On 7/26 I traded in my Galaxy 6 and got a Galaxy 8. Had great service, easy and payments on bill stayed the same. Today 7/27, I went in to inquire about a case to put my phone in. It took him a while to see they were right in front of him. There were only three to choose from and all black! I asked him why nothing to choose from and he said well the galaxy 8 is two years old now and if you werent so cheap and got a newer version phone, I would be able to have my choice of cases! I couldnt believe he said that too me and how rude! In front of a lot of people. Then he said if I wanted one of those cases he pulled, I would have to pay $50 to $100! Are you kidding me? I have been a customer for over five years with them!! I should of gotten a better deal on the phone too! I can go to Amazon and get a case for under $20. They lost a sale by letting a long time customer walk out the door. He actually said good when I was leaving.. way to treat your customers AT&T. Think I will start looking at other carriers after that service.

Lloyd helped me out! Best service Ive gotten in a LONG time, fast efficient and friendly

Had issue with bills and Kary and Rob fixed everything.

Very helpful 👌

Cj was very helpful.