My entire family had an awesome experience here. Just a couple months prior we made a four wheeler purchase at another dealer and we’re completely scammed so we were nervous when arriving here. However, Terry made our experience very worry free. We were very quickly approved for the vehicle we wanted and terry even kindly delivered it himself to the next town over after getting off work for the night. Without him going above and beyond in such a way, the sale wouldn’t have happened. After purchase he gave us a complete run down and showed us exactly how everything worked. We are still in love with our vehicle a week later and have had no issues. We are very grateful for his help.

Outstanding experience! I live in Reno and I first tried to order my bike at Big Valley Honda, however, I was told that you have to e-mail the sales staff and make an appointment to even see them. I e-mailed them and never heard back.I called Michaels and was immediately put in touch with Mike Cannon, who is a fantastic, patient, knowledgeable and friendly salesman. He gave me a quick out the door price and I put my deposit down without any problems.It was a pleasure dealing with Michaels Cycle Works and especially Mr. Cannon and theyll have my future business and anyone I can influence down the road.

Had warranty work done on my KRX 1000 to upgrade the front knuckles to the newer style and to replace clutch weights. After picking it up I drove it 2 miles to make sure everything worked. When I got home I rotated the tires before a week long camping trip with it and found the drivers side tire loose. The tie rod end was loose in the knuckle with the nut hanging on by a couple threads. No cotter pin to be found. Could have quickly ruined my trip or been a danger if I didnt notice it. When I called to ask about it whoever I spoke to said the service manager would contact me about it. Never heard anything. Double check whatever work they do! Also confirm in email your appointment day, as we showed up the day that was agreed upon twice by phone only to be told it was the day after. The twice part because the first time they had forgotten our original call and appointment.

Called em up, did all the paperwork over the phone, drove in signed papers, they loaded my bike, I was out. About a 10 min deal, staff and salesman were super cool and friendly. The parts guy even hooked me up cause they were out of stock on some parts. 👍

Worked with Mike, he was very professional, and didnt try and push a sale on me, or upsell.Update: After further thinking, I was able to purchase a 2022 Can Am Outlander 2 up. I wanted 0 down, and low payments. Not only did they make it happen, they did it within 15 minutes. I would highly recommend anyone to shop here first before going anywhere else.

By far the best powersport dealer Ive ever dealt with. I highly recommend Terry George @ Michaels Cycle to anyone looking to purchase an offroad vehicle. He helped get me the Polaris Ranger I was looking for and he made my purchase very pleasurable. Michaels Cycle Works is the place to go!

My 2019 Polaris general has been in the shop four times for noise in the front end every time I bring it in they never fix it they tell me its a belt Ive replaced the belt four times the last time the belt has 6 hours on it and youre telling me to replace it again. This machine only has 56 hours on it and 600 MI. Service writer Michael has done everything he could hes been very patient and respectful. I also have a 6-year warranty through Polaris which they refuse to fix problems that they say it just costs too much so the warranty company wont replace something if they think it cost too much.

Spent 35k on a side by side... 4k for the extended warranty they push on you, another $1,000 for a simple service and Im done. The extended warranty doesnt cover $hit and they tried selling me a belt and wheel bearings I didnt need. Over inflated my tires WAY past factory spec and my machine is covered in oil from the oil change. Im done. Ill do my own service from now on.I was contacted by Ben the service manager who I will say is very professional and genuinely seemed to care despite my Karen like aditude, he offered me some money back off the service and apologized profusely. Im still on the fence about using Michaels again for service/warranty work but Ill admit they definitely care about their relationship with their customers. I would caution you on purchasing any extended warranty however.

Simple oil and tire change out turned into a nightmare. But these guys really took care of me. They went above and beyond in my book. They might have mess up to begin with, but they made it right. I appreciate what they did, the fixes they made to my bike and kindness and the conversation. A great bunch of guys. I recommend you go and see them. I know I will be going back. - Thanks much...

I have bought a lot of vehicles in my life and most times I buy it from a distance and just go pick it up. These guys made the process super easy. No haggling, they give you a price and text it to you and then you are good to go! Terry is the man and he is one of the nicest sales people I have ever worked with. Great person all around ask for him! Thanks again Terry! I just picked up the sled and the experience was even better than I thought. The price was honored and I had a bit of ridiculous request from Terry and he went beyond everything to honor it. I know I am in Boise but I am going to drive down here to buy a side by side from them this summer. I do not care about the drive it is just simple as that, it is worth to drive here because Terry is the kind of human being you want to give more business to. Thanks Terry and the service manager Bill. I will be back. I will post a review of this experience and more on our YouTube channel also.

My dad and I were passing through Carson City and started to get concerned with the front tire on his motorcycle. We took it to Michaels to get their opinion and they were very helpful! We ended up deciding to get a new tire. Their service and parts department were very knowledgebale and were able to get us back on the road in no time. Very happy with their work and I would go there all the time if I lived in the area!

Called this morning to buy a 90 Quad, they wouldnt sell it to me. They need to know the age of the person riding it. Its me Im 29, ridiculous. This is why we dont shop here. BTW weve bought a side by side, and two dirt bikes this year, and didnt purchase a single one here.

Very good price. No hidden fees and OTD for under MSRP. They held the bike for me without a deposit so I could drive from out of state.

My husband and I ordered a Can Am to take on vacation with us. When we ordered Terry George, our salesmen, told us the one we wanted would be shipping the beginning of March so should not be an issue with having it before our trip beginning of April. Well as with everything else, COVID had caused issues with the shipment of our vehicle. Terry was very upset that we would not have it for our vacation. He contacted another customer he knew that would be getting his ordered vehicle in the same week we were leaving and asked him if he wouldnt mind swapping vehicles with us. Then he called us and asked us if we would make the trade in vehicles. We said yes and we took our vacation as planned with the Can Am!!! Even though it was not the unit we originally ordered, we are extremely happy with it!!! More than being happy with the Can Am we are overwhelmed by Terrys efforts and going the extra 1,000% to make sure our vacation was the best it could be. WE ARE FOREVER GREAT- FULL to Terry and his OUTSTANDING customer service and support!!! THANK YOU TERRY.The Cranfields

Great people to deal with. Made everything quick and easy. Did not have the Vulcan I wanted but was able to get me the exact one I wanted in a day and a half. Will go to them in the future for all my motorcycle needs.

These guys pulled out all the stops the gets us a new spare tire for our Honda Talon on a holiday weekend. They saved our vacation. Fantastic service buy a very knowledgeable team.

My family and I have been long time customers purchasing around 8 bikes and a utv from them. The ownership has changed and for the worst. The attitude of the employees is ridiculous. They are demeaning and have absolutely zero customer service skills. It’s sad to see such a fine establishment go down the drain. I wouldn’t recommend anyone do business with these people.

EDIT: The shop contacted me and Mike was very helpful. Received the lights. I have to say, dealing with the company on the sales front has been nothing but a good experience.I wish I could give these guys five stars. Have purchased both a new and a used bike from them. On the sales side it was a great experience. Answered my questions. Mike the sales guy was great, and one of the reasons we bought the bikes. The negative is I purchased a used bike from them in April 2018, and as part of the deal (written into the sales agreement), they promised to provide replacement blinkers. After a month, I had not received a call and went back to the store. Mike was very helpful and apologized a lot and said they would be ordered. Another six weeks went by, still no call. Went back, Mike apologized again and talked to the service department and promised me they would get them. Well, here we are in November and no lights. I was in no hurry, but a written promise is a promise, and its disappointing they wouldnt follow through. Guess Im stuck driving to the Reno Honda and Suzuki dealerships now.

The service techs are the worst put a fule pump in my unit and didnt fix the problem at all made it worse even so they put it in didnt even test ride to make sure it worked I will never go there to have work done on ANYTHING. Bottom line you gave me back a unit with out riding it in my book would be a proper test. And said it was fixed so dont try and turn it back on me because your service department didnt do what they should have. You guys are great for brand new and excesorys but fule pump didnt turn out to be problem. Its fixed now thanks for nothing. And a minor refund was given Ill give you that. It was appreciated.i have no hard feelings. Was a learning curve. But dont try to justify your negligence. And you never offered to take the fuel pump back that a lie.

The service department was outstanding! they did a phenomenal job diagnosing my machine as well as getting the repair/ warranty done in a timely fashion.The service manage Ben is extremely knowledgeable with these machines and is a man of his word he got it fixed! would certainly use and well be using this service department again for years to come!I have used other Polaris service departments in the Northern Nevada markets yeah this is the only one I will ever bring my machine back to! thanks Michaels Cycles Carson City you guys got it right!Gary Fox Jr.

It was easy no hassle, show me different motorcycle there was no pressure to buy. And the sales guy was just great. I wish it was as easy to buy a car like it was when I bought my bike. Thank you Michael cycles for making it so easy to purchase a bike. LOVE IT......

I normally do not like posting negative reviews!Went in today with my family. Cash in hand standing around for 10 minutes no one asking if we need help or even making eye contact.I walk up to the parts counter thinking someone here might point me in the direction of a sales person. I was dead wrong. Guys wouldnt even make eye contact and where more intrested in conversations with fellow coworkers.There was a store front full of workers but no acts hungry for business.I dont get it. I took my business down the road at the other dealer off jacks valley road.

Awesome buying experience. Super nice people and they know what they are doing! It does not get any easier to purchase an awesome toy. Highly recommend!

By far the easiest vehicle Ive ever bought. Everyone was super friendly, helpful, attentive, and FAST. No pressure sales, just handle what the customer wants.

We bought a can am ATV from Michaels in 2013.It was a great experience! Great price and Ben in sales was a pleasure to work with.Since then we have had all our service work done at Michaels. We also have a 2007 can am ATV we purchased from a different dealer.The service dept. keeps them both going and keeps us worry free on the trail. The service dept is managed by another Ben who has gone above and beyond to help us with all our service and parts needs.We have been and will continue to be loyal customers with michaels.Looking to buy a side by side from them in the near future.Cant say enough good things about this company and their great staff!Give them a chance to earn your business and you will not be disappointed.

A huge thank you to Ben, Kevin and Joe at Michael’s. I was on the road and needed some work done on my sled. These guys took care of me right of way. Being away from my home shop, I really appreciated being treated with such great customer service. If your in the area or on the road I highly recommend stopping at Michale’s.

This place is awesome! Now... I can NOT afford some of their offerings but they were so helpful and respectful that money wasnt an issue to them. Wonderful place to buy non car off roader and snow mobiles. I highly recommend.

Only sportbike, utv, jetski, snowmobile and dirtbike shop in town. They have availablity to purchase parts and get them in decent turn around.

Your parts advisor has quite the mouth and attitude...

They gave us a great deal on a Polaris turbo 4 wheeler. They were also very patient and knowledgeable on all of their products. They work well with their customers and do well with negotiating fair prices.

Great place, knowledgeable and super friendly staff with excellent service. Solid 5 Stars! This is the place to buy or service your UTV!

Excellent customer service. Only taking a look, but will definitely be buying from soon

Good place to shop for riding gear. But they should probaly dump servicing Polaris. We had our 2007 Polaris Sportsman X2 500 H.O in 3 times and they still couldnt fix it.

Good customer service. Like many places, inventory is not what it could be.

These guys are about the nicest group of people that will go above and beyond to help you in any way, even when I wasnt able to get there until 10 minutes before closing. They still took the time to pull the parts I needed, help size a helmet correctly and show me a ATV that Im interested in.

Constantly getting the wrong parts. Takes forever to get them. Go to reno kawasaki yamaha or someone better where they get the parts quick and its the RIGHT part. I will no longer give any of my business to Michaels cycle works

Michael’s has worked on a few of my bikes and always done a great job. Their service department has always met the deadlines they’ve promised and are easy to deal with.

Walt was great at getting us exactly what we wanted!

I purchased a new 2014 Sportsman 850 xp from Michaels Cycle Works in 2015. Ben (store manager) was professional, knowledgeable, and the whole experience was very stress free. He didnt try to pressure me into getting something I didnt need, like many other companies will do. He was straight forward and made sure I was happy with my purchase before, during, and even after it was all said and done. Everytime I go in now he still asks me how everything is going.Since purchasing the atv (and riding the hell out of it), Ive had it in for regular service a couple times. Ben (in service) is a straight shooter as well. Im a bit of a pain in the rear when it comes to this sort of thing. I ask a lot of questions because Ive learned over the years that a lot of business like to hike up prices and charge you for things that you didnt need. There was no BS from Ben. He explained everything to me in detail, in a professional manner, and most importantly, he was honest.A lot of places will drop you like a bad habit once the sale is done, but thats not the way these guys work. Ive purchased many new vehicles over the last 20+ years and this has been the best experience Ive had by far.

If you ride in N. NV. Then youll eventually have to come here. Good thing because there great.

The third recall on my Yamaha must be fixed. Had to ride 45 minutes to reach it from home in 45 degree weather and wait three and a half hours for the job to be done. But as of yet the job successful

I had been a customer of this store in the past (20years ago) just recently purchased 2 used sleds. Went in to buy 2 stroke oil (Redline to be specific) $91. When I asked why it was so expensive guy behind service desk replied we only keep few for die hard Redline loyalists I replied I had found it for as low as $57. Online and $65 in Reno store .. his reply was as follows.... (ok???... thats a great deal.) Nothing more nothing less Implying I should take my business there.. I just smiled turned and walked away... plan on buying more gear and fluids this season and just got approved (wife) to purchas a new sled next season I will take the time and effort to travel elsewhere.

I had a problem with my side-by-side Michaels made all the phone calls So that everything was covered under warranty I never had to worry about a thing service department service managers are the best so accommodating I Highly recommend them

I called yesterday to find out about a bike that they had in stock. I was led to believe that if I came in, sat down with the store manager, and told him that I wanted to take a bike for a test ride, that I would most likely be able to. However, after driving 45 miles to get there, the store manager wanted me to fill out a credit app before the test ride to ensure I was trapped into buying the bike. This was after I was ignored for the first 20 minutes I was there. I ended up leaving, without the semi-promised test ride, and will not be suggesting them to anyone in the future. Thanks for the waste of gas!

Cook in the service department was Awesome!! Thank you for your honest service help. All our issues were resolved, even when we kept throwing things at you, you had a solution to everything !! You get 5 stars ⭐️⭐️⭐️⭐️⭐️ highly recommendThank you ~And I never do reviews..

Bought 3 bikes, many parts, accessories and multiple service appointments. Allways served above and beyond my expectations. Allens experience in parts is priceless!

They was very help for had oil change there I could c my bike the hole time thats the best

Many years ago we had a really bad experience. Well this was a beyond expectation experience. Michael in service was great. Merry Christmas

I think this Dealership is a good one overall. A couple of bad apples employed there made my experience frustrating. One has been fired.

Thanks to the service department today for squeezing us in to fix our Polaris Razor. We are participating in the Eastern Sierra Jamboree and missed our first ride today, however, we will be back on the road tomorrow. You saved our trip -- thanks so much!

Very nice people to work with, only thing keeping from 5 stars is that it can be hard to get a hold of someone sometimes. In their defense, they seem to be quite busy.

Had a few small issues when picking up our snowmobiles but the sales and service staff provided excellent support and we left happy customers, thanks Michaels Cycle Works!

Staff was friendly and helpful whether it was by phone, online and in person. Definitely would purchase another motorcycle from them again.

The service department is top notch, Ben always goes above and beyond to provide a top notch experience. Always a pleasure to bring my toys there for service and repairs.

Went in look around for 15 minutes no one ask if i needed help or said hi. Was hoping to get help or advice on my first motorcycle and help but the only thing i got from workers were mean stares or nodding heads...

Great selection and the they are upfront about what kind of credit you will need to get a bike.

If I had a choice I would pick a negative star. Spent $6000 plus to a new engine in my Polaris and it leaks in the front, the back, and dies continuously. This is my third time down to the shop and this is unacceptable!!

Went in to buy a Polaris rzr last year they said same price cash or credit so we went to cycles and gear and got a much better price, yesterday I called to get a price on a new bike for my wife they quoted 500 dollars more than BVH they said they would match the price but when we called back today the sales man doesnt work there anymore and they need a written quote, dont waste your time.

Parts manager was extremely rude when I was asking on the specific parts for Can Am Maverick. Will never shop in that store again!

Excellent service department, helped us with a stranded bike while on an extended road trip. Ben in service went above and beyond my expectations to help us.

Great staff and a decent sized inventory for everything you could possibly want when it comes to motorcycles or Side by Sides. Very fair pricing as well which is awesome !

We have bought more toys than I can count and this is by far the easiest purchase I have ever made. We will definitely be doing more purchases with Michaels

Great company. Walt and Matt were stellar guys. Theyll take care of you for all your motorsports needs

The service department is great technician Ben is very detailed about getting things done right and cook makes sure what you want done is handled and out on time with no delays

The parts department guys are always friendly and helpful. They all deserve a raise for the great job they do.

No helpful at all went in walked around for a few never had any of the associates come up and even ask what we were looking for. If they dont want to take the time to talk to customers then why even bother buying from them.

NO FRIENDLINESS NO SERVICE!!! tried walking towards two employees when they saw me (EYE CONTACT) they turned and walked away or acted like their on the phone or went in the office.MAYBE THEY ARE FRIENDLY IF I WASNT A COLORED PERSON!

2 buggies purchased without a glitch!

The old parts guy was as worthless as humanly possible. Live in Carson but will travel to Reno Motor Sports. They actually try to help and are great people

It was okay s not going to be okay as long as my bike broke down

Just got my new bike. Ben and all the guys at michaels are awesome. Thanks again guys!!!

Great store to get any parts or equipment you need for your motorcycles or jet ski. Friendly and helpful staff.

Glad I had purchased my motorcycle from them. Parts dept is excellent and knowledgeable.

Have to order parts takes forever... service was pretty good ... just wished they would stock some parts

The staff was helpful even though they were super busy. They stopped and answer all our questions.

The staff are friendly, very knowledgeable, and eager to assist. Plenty of stuff to shop for while you wait for service

Courteous and helpful parts and service personnel with everything done timely and as expected for my motorcycle tire replacement.

They have a knowledgeable staff and a solid selection of ATVs and now have snowmobiles to. I went there to buy oil for my snowmobile.

We stop by to look at the side by side ATV vehicles they had a lot to choose from prices seem to be fair cant wait to get one

Great people. Helpful, courteous. They know their stuff, from helmets to large machines.

To many toys cant make up my mind. Great place you can even take it for a ride.😁

Big dealer but they didn’t have a lot of bikes

Not good

I seen this ad on Facebook and had to come and get it. My summer is ready to rock! Thank you to the team at Michaels cycle works!

Cook and the mechanics in the service centerdid an amazing job. Very thorough! Price is Right!!!

Fast, accurate service in a relaxed fun atmosphere. This is what you lik for in a motorcycle store!

I have always had great services done here. And the old service manger provided excellent customer service.

Pretty good but I wish I had the money to fix my bike or buy a new one

Friendly and helpful staff. They gave me a discount on my dirtbike I bought

Friendly, amazing customer service. Price is Right!!Job well done!!

Very friendly and knowledgable staff. Good selection of bikes and ATVs.

Great experience, quick and fast sale. They were very accommodating.

I been around the block a few times so believe me when I tell you Michael’s cycle does in fact work

Great service and selection. My go to for off road things.

Excellent experience with the Service Department - tip of the hat to Michael 5!!

Mike was cool to talk with, Im going to buy one next year. Gotta save $$$$...

Great service, everyone was very friendly and conducted business very quickly.

Customer service sucked and didnt have basic parts that any motor cycle shop should have.

The parts guys are awesome, been going there for years.

These guys are always busy but there is a reason. Cuz they get it handled