Desiree is AMAZING and so helpful and patient. Took me a few days to get all the info she needed to order my part and even after a ton of calls I had made to her she was kind and helpful each time. Also, Jeffrey, you deserve a big thanks as well for helping Desiree help me. Yall made a stressful situation easier and for that Im grateful.

I never thought Id be giving auto zone as much as 2 stars, let alone 5. Im sure his name was Joe, I will have to check for sure. This guy was like a computer! I had some of the most off the wall parts requests...& hed take me eight to em!

Discovered a dead headlight on Monday night, always a good time to discover a lack of illumination, and the folks here were still open and very helpful in making sure I had the right bulbs.

Asked if they had a 6 rib 97” belt and the guy says I have to bring in the belt to see.see what?! Asked to speak to a manager hoping I would talk to someone more car literate.turns out “he is” the manager.also they never answer the phone and when they do well there is the kind of help you get and that’s from the manager.lost all hope for this one.advance down the street is your best bet tbh.today is 8/3/21. Almost popped a blood vessel when he said he needed more info on the belt.😩

Worth less store, Omar the big manager is not only insulting, but fails on many levels. Im pretty much done with this place. Head on over to Advance Auto and talk to Danny. He knows his parts and how to treat a customer. Or you can head over to OReilly Auto Parts and Speak to Tammy she also know her parts and always answers the phone.

Went in looking for a coupler, only one person in the front helping. Two customers walked out Infront of me while I could hear the rest of the employees laughing and chit chatting. Very bad management, to top it off they didnt even check to see if they had the part, what I could hear from other customers they also didnt find what they were looking for. The employees are not willing to help. Decided to go to a different store were I was able to find what I needed and had great customer service .

It gets a little busy in the afternoons still the service was prompt and professional they helped me find the parts I needed in a hurry. Even with the rush, I was in and out with the things I needed in under 10 minutes. Get this, when I left I still had enough cash left over to stop and grab a pizza on the way to the house!

Maybe you need to look at management in the store, Omar is a worthless manager. I wont be going back at all. I will be going up the ladder and to the Better Business Bureau.

Went in to buy some shocks for my truck .they were special ordered I paid for them on a mon. Was told they would be here on Wed. Went Wed. to pick them up and was told that the delivery had arrived but my shocks werent on it. All I got was a Sorry theyll be here tomorrow and that this wasnt the first time this had happened. And to top it off on my way out of the store the assistant manager smiled and just said have good day. Wow a slap on the face would of been better.

Such good service quick and friendly

We experienced some car issues on a long car ride that were mostly due to the battery. Christian helped us out quickly and with excellent customer service. He was so kind and helpful! Thank you!

They had the part I needed and at a better price than OReillys.

They did try to get me the part I needed, but failed twice. They said that the part wasnt available.Note: OReillys had it and in stock.Autozone has lost a lot of my respect over this. And the part was a Doorman part. Go figure

When in to get 2 batteries for my F350 7.3, they had them in stock, great but at 199 each. Asked about a discount and the counter person said we could work something in. I didnt check my receipt at the counter and was charged full price, should have checked. I can back for my core refund and asked about getting my discount and I was told I would have to bring my batteries back. Yeah right, if you ask for or qualify for a discount make sure you check you receipt before leaving, if youre going to promise something to a customer you should deliver. Makes great business sense.

The woman working there got everything I needed wrong. When I tried to explain to her what I needed she just ignored me.

Leaving Autozone now, bummer! I spent all this time online registering for a Autozone eGift card ($30 rebate) and now they cant figure out how to make it work in the store! I spent good amount of time browsing only to walk out empty handed! We tried numerous registers, and it seemed to work at first then something would go wrong. I give the associate an A for his effort, the store an F for their inability to find an acceptable solution.

People are rude and not knowledgeable making mistakes no customer service

Very helpful!

Nice costumer service. Thanks

Fast customer service in a busy building.

The absolute worst service I have ever encountered! Nobody there communicates the same answers, I have been lied to for a sale, no common courtesy by any of them. Burl needs an attitude adjustment & brought down from that pedistool hes on and the older red headed lady us just plain idiot from Walmart... Calling corporate after this review!

They dont have much in stock, any time Ive needed something it had to be ordered.I dont expect them to have unlimited resources, but a Honda Civic is not exactly a rare or exotic car.The prices are good though, and the staff is usually quite helpful.If they ever go out of business itll be as a result of Amazon prime - have almost any part and you get it in 2 days

Was a great day. Hector. The young man that helped me was wonderful! Very nice guy.

Quick service and check out.

Manger has got this store in shape.Last 3 dealings I’ve had,have been great.She’s doing a great job!

Nice place staff was Bizzy thats normal for autozone .So i used my phone app to look up part got it off shelf .The line to pay was moveing purity well so we got out prity quick. Maybe AutoZone should look into putting a kiosk for the customers 2checkout parts and a self pay station at busy stores.

Nice people

Excellent and amazing

There hold time is longer than going to the er

They finally got people who know a little about there job and help you not the one that look at the computer an say nope in here we dont have it

Clean and friendly staff had right parts in stock

SANDRA(MANAGER) IS GREAT!SHE AND HER CREW HAVE CLEANED UP AND ORGANIZED THE HUGE MESS IT ONCE WASSANDRA IS DEFINATELTY AN ANGEL WHO WILL GO THE EXTRA MILE TO ASSIST YOUR NEEDS AS AN AUTOZONE CUSTOMER.

Somehow I accidentally gave this place a 1* review, probably from my phone being in my pocket. This place was great - we bought nothing but our car broke down near Carlsbad and AutoZone let us park there until a tow truck came. Plus gave us mechanic recommendations in town. Two thumbs up, review changing from 1 star (accident) to 5.

Wait is a little long most of the time, however, the part I needed was not in stock so the CS Rep gave me the more expensive part for the lower price. Fuel cap. Difference of 9 dollars or so.

Staff members are thorough and helpful in every way that counts..

The staff in this place have always been friendly and very helpfull every time Ive been there I leave satisfied and happy that I chose them to help me with my auto parts needs latest experience I had was when I couldnt find a oil filter housing for my Tacoma and nobady could find it in the system but the wonder woman came out of her office and found it with out even touching the computer Sandra I thank you very much for great customer service

Great highly recommend

I typically dont like going into our local store because you seem to be ignored as a customer. Last time i was there they had different employees and it was better. Theres hope yet because the new assistant manager (Gabby I think her name is) you can tell enjoys her job and seems like shes trying to make this location a better shopping experience. Worth giving another chance I think.

Well stocked shelves and decent customer service. I always choose AutoZone

My daughter and I were looking for steering wheel cover and seat covers. Not a real big selection of either. Although she did select a steering wheel cover and the price was not bad at all, $14.00.

They make sure you find what your looking for. Clean and friendly workers.

My go to store for auto parts excellent employees!!

Good help. Very slow to take customers.They need to separate retail from wholesale.

Very helpful.

Frank saved the day! The battery died in my recently deceased dads truck which I have been driving while taking care of his ranch. He also checked the alternator, removed the old battery and put in the new one, all with a smile. Thank you!

This place has it all and the staff go above and beyond to help you out! Will be back and would recommend this place to any and everyone

Lots of employees who look like they are doing nothing. Long line to checkout with only 1 person at the register.

Auto Zone is an awesome place to get pretty much anything you need for your car. And the people are So Helpful. 🙏

Great service

A nice little convenience store 4 Auto Parts the staff is always pretty helpful. but theyre usually short-staffed and theres usually a long wait. I think a lot of the stuff is way overpriced but still sometimes you need something so got to get it there. but all the extra stuff is really pricey its at least twice as much as lets say Walmart for the same thing kind of crazy its like wow that cost how much here.

Had the parts I needed and line moved pretty quick.

Awesome customer service. Thank you Sandra for helping us find what we needed.

Fast friendly

They installed a new battery for me, great job, friendly people

Were the line to the register is a little confusing. Every time I went they had the parts I needed very helpful cashiers and great product

Very nice knowlegable young man helped us. He got us what we needed, told us about our guarantee and we were out of there within a few minutes. His name was Michael Villalpando

Not good at all very slow or maybe under staffed. Ill give benefit of doubt 2 stars

Friendly folks, always ready to help you out, Ive been using AZ for years all over the South and they always do their best. Great company.

Place is busy and never completely staffed... long waits usually

Very helpful people working there 👍

What can I say greatparts beautiful women that actually knows parts

Not really helpful Im mean if you want mechanic answers why would you ask someone who works in a auto part store lol they to know the difference between the front and rear axle not many do they are waste of time if you ask me

They need a better customer service. That means that they need more employees to help others

Ok service if they dont have the parts they can get them in a few day

Decent customer service, not very knowledgeable. Called in an emergency situation in need of an alternator. I was passing through from Texas to Arizona and was on a time schedule. No one else in town could get it till Tuesday and the gentleman on the phone assured me he could have it by Monday. This went against my better judgment since it was Sunday and I know how deliveries usually work. But with his verbal assurance I ordered the part and gave my CC number for overnight shipping. Low and behold Monday I called to check on the delivery and now no one knows my name or my order. My bank account gets debited Tuesday, after Oreilys has already ordered, delivered, and I’ve had it installed. It was at this point my lovely Texas blooded wife insisted on being involved. To the managers credit she handled the situation very well, as calming a Texan down can be tedious, the money was credited within 24 hours which is why they gained a star back, but for a family traveling through and hundreds of miles from home, this was a nightmare situation.

The service is excellent. They helped me test and replace my battery when I was away from home.

Sandra Perez went above and beyond helping find the part we needed

I will not go there again... tryed getting a warranty on a life time part and they always cant find it...i have spent alot of money there but not no more..this store has gone down the drain

Very busy place. Needs more employees. However the,the ones you do have are awesome.

Excellent. Needed a battery and the sweet girl there changed it out for me.

The guys that work here really care about their job. I was passing through town and bad luck left me with car troubles. They personally went out of their way to make phone calls in order to hook me up with a mechanic who would replace an alternator on a late Saturday afternoon. This is the friendliest Autozone Ive ever been too!

Great customer service, could use more help during prime busy hrs

Very very slow service, they need lots of help. I understand it gets busy but looks like couple of the workers lack experience.

Its Auto Zone. Customer service is Great but not enough workers for the amount of customers coming in.

They are very good persons, in carlsbad nm and el paso tx. I like their service. I have been bying parts for 20 years and I will bying. Very good attention to customers.

Service over the phone was terrible. Just like a lot of places they treat you like they wish you would go somewhere else. Think I will.

Good service. Very helpful staff.

It is exactly what you want when you are looking for a new ride.

Great service got a New battery then car died on me. Not there fault. 🤫

Employees are very friendly store is in order and clean. Could probably use some training program for new hires and definatly need more employees . store is way understaffed. Phone calls are thirty plus min of bieng on hold And people calling should be handled by one person only. That person shouldnt be on the counter as well . too much going on just causes more confusion. Put three people on the counter one on the phone and stocking and cleaning. Put another on the register and ur assistant manager or manager to oversee. Use the scan tool. Test batteries n altwrnators ect. And do the inventory n books ect.

Great Customer Service, friendly employees. Helped with a car battery, and helped put it in.

Depends on who helps you at the service counter I guess. I had a man who went waaayy out of his way to help me find what I needed and even order some parts from the Elpaso warehouse. While at the same time another attendant was belittling another patron a being overtly condescending. I also shop at Oriellys auto parts just up the street and prefer going there but this time they were out of what I needed.

The store was empty, and took like 3 min before anyone help me. The red shirt knew more than the manger. Although my battery was still under warranty, they wouldnt give me a new one..So I should of just waited and gone to El Paso or Las Cruces where I feel more welcome at the store

Auto Zone was very helpful... Got my part and was out of there

Small store not a huge selection.

Person I talked to was a fellow rver and was very helpful. Store was busy though.

Nobody could answer any questions I had regarding auto parts shelves were empty not much available out of alot of what I was looking for

Not sure I got what I needed because only 2 people were working while the other 2 lollygagged

They had to order my parts for me this time so I have to wait for them theyll be in Tuesday

Excellent customer service ...

Very busy a lot of people in this town .the people are doing a great job for all the people, depending on the time and an extra hour of time its not their fault though they usually have the parts in the store .

No help

Poor customer support and service. Doesnt seem to have enough employees and the ones they do have are not very customer service oriented. They were busy when I was there, but that seems to a permanent condition, so they should staff accordingly. It was a long laborious checkout/payment process.

Got great service that time!

Very helpful staff and well stocked!

Manager sold me wrong parts even when he doublechecked part numbersto match.

Clerk was helpful selecting the right parts

Service was good and very friendly

3 out of 5 times they will get the right parts for you.

Excelent duty