I just can’t say enough good things about Sergio Deniz the manager of this store. He promptly returned calls and came through on every promise made. Sergio is a credit to the store ! Our Viking cooktop looks fabulous and functions perfectly. 5 stars all around !

We had such great experience with Janel, at Pacific Sales in Carlsbad! She was super knowledgeable about all the appliances we asked about. My kids are remodeling their house, and needed all new appliances.She helped them so efficiently, they were able to make very educated decisions, and purchased everything there in one day. Janel is an asset to this company. I will definitely be referring my friends to Pacific Sales in the future.

Pacific Sales has a great selection of high and mid-range appliances Janel is the best! She is not only knowledgeable, but also patient and very nice. She went out of her way to help me and her follow up was impeccable, which is so rare these days. . Janel gets 5 Stars!

I did considerable research on Pro style gas ranges before the heading to Pacific Sales in Carlsbad. They had on display two of the manufacturer ranges I wanted to compare. I made my decision and was then greeted by a salesman. I was out of there in a few minutes. Range will be delivered in a few days. Great experience.

We are so glad we went to Pacific Sales for all of our new appliances. We knew nothing coming in and this could have easily been a very daunting and stressful task, especially if we had tried to just use online information. Janel helped us and was incredible. She made the whole experience so smooth and gave us so much information we would have never found out from just researching online. She was so knowledgeable and helpful and helped us find exactly what for our needs in respect to pricing and style. We required a considerable amount of time and she never rushed us or was distracted with anything else which we have experienced other places. Now we will end up purchasing more here than we originally intended due to the excellent customer service she provided. We highly recommend working with Janel!

I wanted to take the time here to post my gratitude to Ryan Weinberg at Pacific Sales in Carlsbad, California.Ryans product knowledge was incredible, and he was able to help me design a professional kitchen for my new home. His attention to detail and the ability to pick the right components, steering me away from appliances that wouldnt fit feature / function, was invaluable.If youre looking to outfit a new kitchen or just replacing an appliance, be sure to ask for Ryan at Pacific Sales.

Erick Romero went above and beyond to make my experience with Pacific Sales awesome. After having a very negative experience with Ferguson’s (very dishonest company- they should not be in business), Erick & Janel saved the day and provided the best customer service I’ve ever had! They got me the appliances I needed quickly and I will be forever grateful. Everything went smoothly, including delivery. I will be recommending Pacific Sales to everyone I know.

Ryan and Clark were very informative and helpful. We will recommend Pacific Sales to our friends and family, thank you!

Good service. Sadly their effort to display the best appliances is wanting.

Had a great experience getting an over the range microwave and stove. The team here was patient and great to work with. I wanted white appliances and after going to Lowe’s and Home Depot they made me feel like they didn’t want to help or didn’t have anything in stock. One of the employees at the competition told me to go to Pacific Sales and I’m so glad I did. Would definitely shop here again or recommend my neighbors.

Sergio went above and beyond to make sure I got what I was looking for at the best deal. Not only did he find what I wanted but made sure I was satisfied even after my delivery. I will definitely be shopping here more often and recommending Sergio to all my friends and family.

They have all the appliances we need and those they dont have they can get.

Came in looking for a new refrigerator. Sergio put me at ease with his knowledge and information as he showed me his selection. I eventually decided on the whirlpool 25.2 cu w/ French Doors. Sergio had it delivered on the day I needed it like a pro and even called to check on me after the delivery guys left. 10/10 will recommend Sergio and this store again.

Very good place for new appliances .such as stoves .ranges. microwaves .refrigrators .toilet and shower and ideas aplenty .lot of examples and friendly and knowledgeable staff .very helpful .and you cant go wrong .

Erick was awesome to work with! He was extremely knowledgeable and took a genuine interest in helping me actually find the appliances that best met my needs. He also made sure I was getting the best possible deal on them. I absolutely recommend Erick and Pacific Sales.Adam Manville

Just bought a whole new kitchen from Pacific Sales and Rosalie and Mike were so patient and helpful!!!

We purchased fisher and paykel double door dishwasher, that the sales guy really praised about.. We complained to pacific sales Carlsbad after purchase within a week. No response finally was told to call the company before replacement. Company guy said it needs two way drain attachment got that also. This dishwasher never ever cleaned dishes it’s like a show piece in our kitchen with company saying talk to vendor n vendor says talk to company and I wasted $1300 on this non sense. Only left with filing a case in the consumer court. Only if I could attach video or picture after one cycle here.

We enjoy the Great Customer Service we received here. The Very Knowledgeable Staff is very helpful in our challenging kitchen issues.

Great experience refrigerator shopping today at Pacific Sales Carlsbad. Our sales rep Gordon Aldaco was super helpful, giving us options in the price range we were looking for and ultimately giving us a great deal on the fridge we had our hearts set on. Thanks Gordon and Pacific Sales!

Bought a out of box panel ready Bosch dishwasher from PS Carlsbad for a complete remodel. Was told it was out of box not a return. When time to install it did not work gad 2 error message one being a leak. Best buy came out there was soap in the line indicating it had been a return. Finally got it repaired he asked where the kick plate was. Had not noticed it was not with the unit as it was all wrapped In plastic when we got it. They said no missing parts when purchases.I spent several thousands of dollars with PS this past year. New bathroom & kitchen fixtures & appliances.I reached out to get the kick plate replaced I hit a brick wall. Spoke with a sales associate named Ryan.He promised either he or manager Sergio would get back to me same day. 3 days later no response. I call again get Ryan again said he passed the message on. No follow through. Sergio is conveniently always busy. Ryan went on to say they could do nothing about my missing part. This is the service they offer at this location 0. Please do business else where.Very unhappy.

Good Prices in kitchen appliances and can install.

Good selection, hard to get help with products.

I’m doing a complete kitchen remodel, and I ordered full-set matching kitchen appliances JennAir several months ago including a 42” build-in French door refrigerator and steam oven. I specifically ordered a French door refrigerator because I wanted to be able to fit wider items in it. Delivery was scheduled for January 13th.On January 11th,only a day before delivery, I was told by my sales associate that the fridge was damaged in transit the replacement is ordered and will have it in two weeks. A few days later, the story changed to JennAir has an issue with the compressor of the fridge, and this fridge won’t be available till July. As a kitchen remodel takes time to remove all of the old cabinets and appliances, the remodel has already started, and we have lived without kitchen for 3 weeks already. We can’t wait till July for a build-in fridge.JennAir doesn’t offer another French door refrigerator that matches the other appliances, so our sales associate said Pacific Sales can replace it with a 48” side-by-side fridge at the same cost. We are using a custom cabinet marker from San Diego. After confirming with our sales associate three times (in-person and on the phone) that we would be getting the 48” fridge, we instructed the cabinet maker to alter the design to account for the new size fridge. This not only required the cabinet modification, but electric and plumbing as well. These last-minute changes costed ~$2000 as a solid chunk of the cabinet work had already been completed.On Friday, January 29th one of the managers Eric suddenly called and said Pacific Sales will now only replace it with a 42” side-by-side fridge. This doesn’t meet our criteria of having a wide fridge, and we already paid the cabinet maker for the changes since our sales associate confirmed three times it would be no problem to replace it with the 48” fridge. Additionally, our microwave and steam oven were supposed to be delivered Saturday, January 30th, and only the microwave came with no explanation as to why the steam oven is missing. This is totally unacceptable and frankly bad service. We were provided a short window to come up with a solution, and that is what I thought we did until this last-minute change yet again. I cant afford to pay another $2000 to switch the cabinets back to fit the 42” fridge. I expected more from a company of Pacific Sales/Best Buy reputation, and I would not recommend using their services ever.Since the French door refrigerator came damaged, we should be first in line for replacement. We need it ASAP. Already started 4th week without kitchen. We have 2 solutions:1. Receive the French door fridge now and we swallow the lost of $4000 and reserve the right to be reimburse for that from the responsible party in the future.2. Deliver the 48” column refrigerator now.Please let us know what is acceptable to your company?Looking forward to a fast response. Thank you,

Sold me a fridge that they knew many customers had issues with in the past. The fridge was broken from day 1, either because it was a lemon or damaged during installation. They removed the appliance and now we are without a fridge for 7 weeks. They will not offer a discount on the second appliance or help pay for the fridge rental. Customer service is definitely a low priority here.

Pacific Sales Carlsbad has a group of extraordinarily customer service oriented individuals working in the appliance and finance department. I came in hoping to replace a 22 year old Kitchen Aide 48” side by side built-in. I was greeted warmly when I walked in. I was quickly approached by Ryan and educated on several aspects of longevity and quality with Sub Zero leading the market. Ryan was extremely knowledgeable, provided financing options and installation providers. I was still hoping to repair my existing refrigerator so I thanked Ryan and took the info. Several days later my refrigerator died. I knew I would return to Pacific Sales to see Ryan. I called and talked to Gordon who was very helpful on the phone while Ryan was at lunch. When I arrived at the store I was greeted warmly once again, then found Ryan. My purchase experience was smooth and easy. Both Ryan and Noah worked together to make it a great experience. So happy I chose Pacific Sales! Thanks Guys!

The worst experience of my life!Please do not even consider buying anything from them!You will not get ANY customer service!Horrible !! months of back and forth with delivery issues and appliances delivered damaged!!3 months later went to HOME DEPOT.Got my appliance in 3 days.WILL NEVER GO BACK TO PACIFIC SALES.

Color me impressed! VERY impressed. We bought several products from Pacific Sales 10 years ago, among them faucets for our kitchen country sink.Now here we are a decade later and the spray hose for the sink needed replacing. I was naturally expecting to have to buy a replacement, but I was shocked that it was still covered by warranty.And I must give credit to Ms. Carol Bell, who received me so graciously, looked up our file, then surprised me with the news the warranty was still good. To me, this lady was the epitome of outstanding customer service. So bottom line, you bet, I would buy from Pacific sales again and again, and Carol would be the one Id buy from. She earned an A + from this humble Professor !

Wed like to write a RAVING review about Julie Wolfe, the Plumbing Manger at the Carlsbad Store! Wow!! From the moment we walked in, she greeted us with a huge smile and a warm welcome. Her focus on details and knowledge of the products were EXCEPTIONAL. She helped us determine the most cost effective way to receive the highest quality products.She also provided EXCELLENT product information of the purchases we made. Shes highly responsive, professional and efficient. She even stayed after hours to finalize our sale.We HIGHLY RECOMMEND HER!Heidi and David H.

Ryan at the Carlsbad location was so friendly and knowledgeable. I know I got the best price for all 3 appliances I purchased and there was zero pressure. It was actually very fun. Thank you Ryan! Thanks to Noah who managed our payment and made sure we got the gift cards we were entitled to. Very nice place to shop because of the people.

Our Company has selected Pacific Sales in Carlsbad as our Preferred Vendor for the plumbing and appliance categories. Whether you are a home owner, designer, general contractor, or home improvement professional, you would be well served to take your business to this particular facility. The pricing is extremely competitive which, of course, is important to everyone. Equally and perhaps even more important, is the service that you will receive. The product knowledge and guidance that you will enjoy, again specific to this facility, is absolutely unparalleled. Julie Wolfe, Plumbing Department Manager, and her team members Carol Bell and Gifted Green, will make your experience (or that of your client) of navigating through the myriad of choices a pleasure based on your style and budget. You will also receive the same service from Ryan Weinberg in appliances. We can not recommend them more highly, truly five star personnel.

Super Disappointed in this dealer, they used to have a reputation for being helpful with unique products and although they were typically more expensive then other appliance dealers, their service quality and reputation were fantastic - unfortunately, that is no longer the case and the majority of the staff has left. Case in point - 2 years ago we bought Kitchen Aids Finest high end, beautifully designed appliances for our kitchen, everything ( refrigerator, wall ovens, gas stove tops, dishwasher and over the range convection microwave ) at the time the sales person Kelly, who was great by the way. Helped us cost justify the additional expense with longevity of product. Last week the Microwave Magnetron went out, we visited the location the next day to purchase the same model as a replacement and said we want to wait for the manufacturer service rep to come out to see what the warranty covered - we were informed of the Magnetron and that it is not covered under warranty - so in effect the repair would cost almost the same as the new microwave. Today, we went back to the store to purchase the replacement device but the store manager Sergio said they would no longer support the price they offered a week ago. So in short, they charge more and no longer stand by their quotes, You are better off going visiting the store to see the selection and buying the products somewhere else or online - cheaper.

Julie was wonderful to work with to make all my selections for our bathroom remodel. She is very knowledgeable and offers great insight of things you might not think of when designing a remodel. I highly recommend her!

Thank you to Julie Wolfe Plumbing Manager at the Carlsbad location. Julie is a consummate professional. She put a complete kitchen and 3 bathroom package together for our home remodel and provided detailed spec sheets itemizing which appliances went in each room. She was also responsive to our questions during and after our purchase. Thank you Julie for being kind and understanding regarding the ups and downs of our project. Paul and Donna Hamel

Every employee is courteous, knowledgeable... Good prices beat Amazon, great selection and super customer service. Whats not to like.

We have been using Pacific Sales in Carlsbad for years and have always had a phenomenal experience. Today October 9, 2021. We met with Ryan W. to purchase a Viking stove top. We are always met with kindness and enthusiasm. We are grateful to Ryan and the Pacific Sales team because they are patient with all our questions and if they can’t answer something, they will find out. Whenever they have specials or promotionals, Ryan always tries to do all he can to afford us the best financial options. Ryan was our salesman and Clark was our customer service rep. Clark assisted us with our payment and review over our documents. Bless his heart, he too was very patient with us seniors. Thank you Ryan and Clark and all of Pacific Sales team, everyone helps out. Steve and Janet Blevins

The sales team was great no pressure just good service. We are doing a kitchen remodel and were able to get everything we needed versus having to go to multiple locations! Would highly recommend them nice quality products also.

Ryan our expert, was extremely knowledgeable and helpful!

I always have the BEST shopping experience here! Ive worked with Ryan for my last several purchases (including a new refrigerator today) and not only is he incredibly knowledgeable, but so friendly and helpful! I found exactly what I needed (not something fancier or more expensive) and he walked me through the options and features to ensure I was good. Denisse was also so helpful during the checkout process and very friendly! They are the reason why I lived at this location during our home remodel and why Ill always come back for future purchases. Highly recommend!

Had a remodel done in my kitchen. It was great working with Kelly! He was so helpful! I couldnt be more greatful! He made the whole process so easy and met all my expectations! Above and beyond! I will never choose anyone else when I need a remodel and Im going to recommend them to everyone! Such a big shout out to Kelly, Sergio and especially Carol for handling all the plumbing! I have my dream Kitchen now and I couldnt be more pleased! I just wish I could rate more than five stars!!

Just went in the other day to get a new dishwasher. I was confused what would be the best choice. Ryan in appliances was very helpful in the decision making and helped me pick out a Bosch dishwasher. Mike at the front counter was also very helpful through the payment process.

We are remodeling our kitchen. We Worked with Ryan Weinberg,, Julie Wolf and Noah Wolford. All very knowledgeable helpful and had our best interests in mind. All the sales agents per night on commission which makes for a very enjoyable experience . Would recommend Pacific sales for your appliance kitchen and bathroom remodeling jobs!

I recently purchased 4 kitchen appliances from Pacific Sales, and I would like to thank Gordon Aldaco for all his help and excellent customer service. Not only am I thrilled with the new appliances, but Gordon navigated the very confusing Bosch rebate application for me, despite having to redo the information several times for Boschs requirements. I did indeed receive a nice rebate! Gordon was very responsive throughout and his dedication to customer service is very much appreciated.

Went for the first time a few days ago and the experience was awesome. Everyone at the store was very nice and helpful with everything I asked. I will be coming back for sure !

Carol is exceptional. Found exactly what I was looking for. She was friendly helpful and not pushy.

Great customer service this far. Appliances have not been installed but the staff has been very helpful, nice and informative.

Sergio Deniz is the best! Top notch customer care.

Sergio Deniz, Store Manager is amazing he really goes above and beyond for his customers.

I recently brought a refrigerator from Pacific Sales. Sergio was very knowledgeable about the products, making sure I got the best refrigerator for my situation and budget. I got a great price and it was delivered 2 days later. Would highly recommend.

We were there to see what refrigerators were available. Our current GE Profile has been a series of problems. Before we make a change we needed to see what was available. When we arrived we found about four isles of various fridges/freezer combinations. If we make a change, it will be a side-by-side door design.After leaving the isles we looked at some huge designs that would work well for those who do a lot of entertainment.There are a lot cooking units and wide range of bath fixtures.The store was busy and there were a lot help staff available. I Dont know what we will do yet, but I suspect our GE will give us our decision.

Had a great experience with Kelly. Very knowledgeable and patient with all my questions. Would recommend Pacific Sales Carlsbad to my friends and family.

A huge thank you to Denisse Canales and Carol Bell at the Carlsbad Pacific Sales for their knowledgeable assistance and patience! We are remodeling our home and there have been numerous delays in the process, necessitating multiple changes in arranging the delivery dates for all of the appliances, sinks, the tub, faucets and valves. Our interactions with the entire team at Pacific Sales have consistently been positive over the past many years. We regularly recommend Pacific Sales to all of our friends and colleagues.

We are building a new house and decided to visit Pacific Sales to look at appliances. I was please with the service. I felt like our advisor there Sergio Deniz took the time to listen and really understand the style of our new kitchen. In the end we got all Jenn-Air appliances and my kitchen looks like it should be in a magazine. Thank you Sergio and everyone at Pacific Sales for the great service and advice.

Great price and wasnt a long wait to pick up my new washer and dryer. Friendly staff and so helpful. Thanks again Pacific Sales Carlsbad CA!

I worked with Carol regarding a bath remodel. She is endlessly patient. She is very competent in finding what one needs. I felt very confident in my choices thanks to her.

The team here is great! Amazing customer service! Always treat me like family!

Great place to buy your applainces. Friendly staff that is always looking to help find solutions to your kitchen and bath needs. Would definitely recommend my friends and family here.

I needed help with a stove that was not heating. Waited in line for service. At lunchtime all of the staff walked away and told us they would be back in an hour. That was rude service. Why not stagger lunches. When the repairman came out to look at the oven I was told that I would have an appointment five days later to install the part. On the day of the appointment I called to confirm the appointment and get a time that was more specific, I was told that the part wouldn’t be here for another three weeks. No one bothered to let me know that I shouldn’t be waiting home for an appointment that wouldn’t happen. More inconsiderate service. While waiting in line for service all of the people in line around me confirmed that I should never shop there again. I have it on a piece of paper some While waiting in line for service all of the people in line around me confirmed that I should never shop there again.

Dont be fooled by their appearance of competitive prices. The value you get from an appliance is based on the service and durability. In their haste to make a sale the uneducated sales team failed to explain proper maintenance of our very expensive dishwasher. No we have to spend big. Their service is horrible over the phone and the staff unhelpful. Dont get lured like we did based on price and go elsewhere.

Good service, good prices and lots of volume.

Great customer service. Knowledgeable staff. Management department is superb

Friendly, helpful staff... Not too pushy

I have bought many appliances here and I love the great customer service. The prices are the same as Best Buy but you get more of a concierge experience. When I need something I drop in and Sergio has been very helpful. Helping me navigate getting the right downdraft (apparently they are very tricky to install and get the right fit ) to calling me the minute a built in fridge was put on sale as a floor model. I got a great deal, a very experienced sales associate who helped me get just the right appliance and a wonderful experience at the cash register. I had Denisse. She was so pleasant and so helpful. She’s a great addition to Pacific Sales. She has two s’s in her name. So I call her Denisse with two s’s. Ask for her by name. Great experience overall. I now have made them my exclusive store for appliances.

I had a fantasic experience here, thanks to Sergio Deniz. I live in a small condo in SD and needed to replace my apartment sized refrigerator. I was struggling to find exactly what I wanted because I really wanted french doors and water in the door and it had to fit in the space in my condo. Sergio really went the extra mile in helping me find the perfect refrigerator for my space. I was able to get exactly what I wanted at a great price. Ill definately shop here again for all of my appliance needs and have already recommended Pacific Sales to my friends.

Friendly, helpful service. Great selection.

Great Experience, Great customer service... Sergio was fast and very knowledgeable!!!

I purchased a washer/dryer from the Pacific Sales in the Best Buy in Oceanside, CA. Within the first month the washing machine began to sound like an airplane. It was so loud that you could not be in the same room and hold a conversation. A technician came out and informed us that he was going to have to order some parts; ends up they are a special order and it has been a month waiting for them to arrive. I asked Pacific Sales to replace the machine considering it was brand new and was denied. Consequently we have been without a working washing machine for nearly one month. I am not mentioning the brand because what I found unacceptable was the quality of their customer service. I will not buy any appliances from then again because they do not value their customers.

Bought a Samsung Fridge floor model, Ryan was helpful with the decision making process.

A sales guy made fun of me for the way I pronounced Meile. So that was lame. But I worked with a different gentleman and got a Bosch dishwasher that I love.

Working with Ryan Weinberg is always a pleasure!

Kevin is great help and knowledgeable. Definitely recommend Pacific sales for appliances

This is a good place to get your kitchen appliances. The POS system if from the dark ages though... Very friendly staff which are definitely around to help you with any problems!

I am a General Contractor. Sergio Deniz has been assisting me with appliance purchases over the years and continues to offer excellent customer service!

This is not my first purchase at Pacific Sales! In fact when I think of appliances needs I think Pacific Sales! Always a great experience especially since Rayan Weinberg has been helping me !!The knowledge, customer service and friendly attitude makes it fun to spend $$$$. You know you are getting exactly what you need at the top quality and the best prices. Don’t waste your precious time searching on line.... instead call/ visit Rayan W at the Pacific Sales in Carlsbad and get the best product for your needs. Thanks Rayan !Grateful customerAlina Petyn

Have to be kidding me. After years of ordering items from this company I have reached the end of the line. Had a new Viking Range installed with a guarantee the unit was in working condition. Two weeks, several calls, and no resolution. Thanks for no functioning oven two days before Thanksgiving. Why risk a customer who has shopped here for 15 years? I asked several questions before purchasing the unit. Have paperwork saying the unit was 100% functioning. Even purchased an extended service plan. But for the last 2 weeks- simply cannot get service for the oven that stopped functioning within 24 hours of installation. They refused to pallete the oven for delivery, so it was scratched. Just thanks for the absolutely horrible customer service. And for ruining our holiday.

I was ready to spend $20,000 on all new kitchen appliances and could not find one person to even acknowledge my presence. Very sad!

We have purchased about $20,000 of kitchen appliances from them and have had nothing but problems with their recommendations. Viking products breaking and needing repairs. Same with Kitchen Aid. This store does nothing to help you with warranties. Service is bad to non-existent if you need repairs. Go elsewhere to buy!

Did not even notice this place

Sergio is the Best!

Not always as helpful as one could need.

Walked in and and they said, Hi. Then i shopped around for twenty minutes and no one offered to help me. Not coming back and they dont have any deals there.

Excellent

Nice people

Expensive

Great diverse inventory with knowledgeable staff.