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The Auto Shop
317 E Main St, Carbondale, IL 62901, United States
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The Auto Shop
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N
Review №1

We had moved from Central Illinois to Southern Illinois when our Highlander hit the 100,000 mile mark. I searched for a trustworthy and quality Toyota service provider and The Auto Shop certainly exceeded my expectations. I relied on them to be honest with me about what service the Highlander needed to keep it going another 100,000 miles. The service, advice, and technical knowledge they shared was all top notch. I really felt that even though the shop was extremely busy, they were giving me and my Highlander the individual attention and detail it needed. I highly recommend this family owned and managed business.

Na
Review №2

Great Service, understanding, caring, keeps you updated with what is going on with your vehicle at all times. I highly recommend The Auto Shop to everyone. If you have questions or concerns, they have answers.I recently bought a vehicle and I didnt know how badly the prior owner ran the car to the ground and never serviced it. The Auto Shop informed me how bad it was and what needed to be done to make it right again.Very knowledgeable, professional work. I wouldnt trust anyone else working on my vehicle. I will use The Auto Shop for all my vehicle repairs.Keep up all the fantastic work yall do.

Jo
Review №3

Traveling through town and had a wheel bearing go out. The Auto Shop had me back on the road the same day! So highly impressed with their help and professionalism! If I didnt live so far away they would be my go to shop! Thank you guys so much!

Am
Review №4

They are so awesome, took great care of me and my jeep who is the love of my life. I will not take my jeep to anyone but these amazing people.

Mi
Review №5

I couldnt be happier with their service!! Very friendly, very helpful!! Dropped off and picked up same day, problem solved!! Means a lot when I rely on my truck for my business!!

De
Review №6

Very professional, love the easy to understand, detailed inspection report and detailed easy to understand estimate. Response time was excellent.I highly recommend them to anyone.

Ti
Review №7

After arriving in town to move my daughter to SIU my car shut down several times while driving. Not being familiar with shops in the area, I Googled reviews and brought my car to the Auto Shop. Recognizing my urgency they got me in right away to diagnose and then fix my car. They are friendly, quick, and I felt they were honest and fair with the cost of services. They went above and beyond by offering me a ride back and taking my to get coffee before dropping me off at my daughters dorm while I waited for the repair. I was able to get on the rode and make my 6 hour trek home before dark. I only wish they were in my town!

La
Review №8

The staff at the front desk are very personable and kind when it comes to scheduling appointments and understanding pricing. The inspection with my oil change and tire rotation was very thorough, clear, and informative. Will be returning!

Ka
Review №9

The actual work that I wanted done (new tires and AC tune-up) was done well, but it took awhile to communicate that’s all I wanted done. The work order including things that I knew didn’t need repaired, and it appeared they were trying to pull a fast one on me. And then, I received an email claiming that my car was finished and after being dropped off to pick it up, learned that it was not done and there was a glitch in the system. Jeremy was nice and helpful to talk to, but I don’t think I’ll be going back.

Pa
Review №10

OMG...I love this place. I had to get service to my vehicle to drive to San Diego for an emergency. These guys gave me a baby T-shirt, they calmed me down and shared person family things they went through. Their customer service is just outstanding. They make you want to call them to just talk. ...that is just how comfortable I am with these guys and I just meet them for the 1st time. They worked overtime to help us get on the road and even gave us a discount. I loved the text updates and the communication between us My car has a forever shop home. From this point on, noone will ever be able to work on my car but the Auto Shop...thank you guys for everything!!!

Je
Review №11

After a different shop tried and failed to correct my issue, brought it to The Auto Shop and they communicated well with me to keep me in the loop of their findings and estimates to correct the issue. My truck steering is now near new quality!!! Could not be more thankful for the professional top quality mechanics and staff at The Auto Shop! They have a new loyal customer with my family!!! Thanks again for fixing my truck!

An
Review №12

Very professional. Explains everything. Family owned and operated. All I met were super friendly and helpful. Will be back and I do recommend!

Ma
Review №13

This is my second time taking my car to The Auto Shop, and I am always so pleased with how fast and efficiently the staff work. They send frequent updates and communications about the status of the vehicle. I definitely recommend this business!

Ka
Review №14

WONDERFUL auto shop, I go here every time I need work done on my vehicle and they are incredibly kind, understanding, and helpful. I have never had a problem here and firmly doubt I will at any point. They are always on time with their repairs and will do their best to help you as much as possible. Family owned as well, a very important local establishment.

Sa
Review №15

Engine service light came on. Called them on Friday to see if I can get an appointment. Told me they were all booked. Okay, no big deal. Left my email on their website for contact information. Called them on Monday seeing if I can reschedule for Tuesday. Lady told me to come by Tuesday around 12:30. Walked in, told me that I was not scheduled, and that all technicians are on their lunch. Asked about a diagnostic, could not even tell me how long that would take, but somehow I had to leave my car with them overnight. Guy at the counter, told me he called me...but I only left my email. Checked my email did not receive anything. Very unprofessional, I got in my car and went Midas. Midas ran a diagnostic in less than 15 minutes, and did not even charge me. I am new in town, and will not be using the Auto Shop for my automotive needs in the future.

Ma
Review №16

Jeremy was very helpful and knowledgeable in getting our transmission fixed. My son had the transmission go out at college and they were great in getting him back on the road.

H
Review №17

They are very nice, professional, and helpful. They dropped me off and picked me up from my place of work.

Ca
Review №18

Amazing service and repair!!! Found out one of my front calipers had seized, causing extreme wear on the rotor. Brake pads had also worn down and were shedding brake dust. Needed repair in 2 days, and they got it done! Gave me options for parts so there were cheaper options. Set up after-hours key pickup and remote payment options. Would absolutely go again!!! Definitely recommend.Support family-owned businesses! Theyre great!!!

Mi
Review №19

They do work as honest amd fare as possible if they see you try they will go out of there way to help one other thing when it comes to family they treat us like a regular customer I didnt understand that at the time but now I do its all about fair and honest work whether ur family or not you continue to get the same treatment and thats what running a business is all about hinesty

Ai
Review №20

From start to finish I was kept informed and knew what I was agreeing to! I had them give me another option just to have all my information but ended up going with the one they recommended! They focused on my concern but wth their Great digital inspection luckily a could of simple but things were caught. I really use my car a lot and I appreciate them going the extra mile. Its always good to be informed.

Je
Review №21

They were amazing we were out of town and down on luck me and my son driving from Clarksville tenn. to Carbondale Illinois and the mechanic in clarks vile pit part on backwards and did not tighten bolts and no carter pins with zip ties on top of that me and my son could have died these guys at the auto shop were all over it got us in as soon as possible was not at all a bad price if anyone has car problems bring it to these guys !!!……..the real mechanics!!!!

To
Review №22

Friendly,trustworthy and honest. They did their best to ensure me that what I needed done was done to the best of their ability. Which to me was professionally done. Even went out their way to do a little extra to prevent other issues that they seen could of been a problem in the future. To say the least, I was satisfied..... Thank you guys...

Le
Review №23

Misunderstanding on quote of brakes, when I took in my beater I assumed (my mistake) that I would get a quote for cheaper brakes not told a quote for top of the line of almost a thousand dollars on a car that isn’t worth that much. When he called he didn’t say 9 hundred and seventy dollars and one cent, he said what sounded like 97.01, so me thinking that was the cheapest brakes and the most logical for a car of this condition, miles and overall shape I agreed to it. I’ve never had an auto shop start at so called top of the line and work down on a vehicle of this condition and I’m a veteran and have been to many in various states. Why someone would think that a beat up vehicle that isn’t worth the cost of something like 1,000 dollar brakes, (if it was in for a new engine, or water pump and serpentine belt) it would be a little different but I didn’t pay that much for that to be done when that was replaced! Other than the miscommunication and poor choice on value of parts for the car, the staff was friendly and did a good job.

Je
Review №24

I only give this review because even though I work here its always been above and beyond what I expect.

Al
Review №25

Outstanding service, its rare to find anyone willing to go above and beyond for their customers these days. But they did it and more.

GO
Review №26

23 days $1000 air bag light is flashing wasnt prior. charged me for two bottles of degreaser engine still has oil from the vacuum pump, all over side and bottom of engine...the worst thing is I asked them to put on the visor on the passenger side..they broke the clip off that hides the screw cut a 1 1/2 inch in the liner and stopped...23 days...I feel for the ppl he said he put off to take care of us... has had their cars longer...stay clear...if you gonna charge dealership prices, I would expect the same quality..instead of shade tree work at dealership costs..if management would like to see the photos I would happily provide them..

Ge
Review №27

Prompt, courteous repairs and service.

Ba
Review №28

Working with The Auto Shop was great! They impressed me with their professionalism, honesty and helpfulness; explained thoroughly what was needed and gave me options. Highly recommended. I will definitely use their services again. Thanks.

Le
Review №29

Previously I shared my experience with this business 2 days ago, and how I was displeased with the misunderstanding regarding how the quote was given to me over the phone. I also mentioned how I felt it was a mutual misunderstanding and took responsibility for my part and do feel that it wasn’t reciprocated! And honestly I don’t feel they take any of their negative reviews as constructive or try to better their business from them and if you took the time to read the negative reviews and then the response from the individual that “manages” them for this business I think you’ll see what I mean. Since my first review (opinion of this business) I can honestly say for the first time in my life that my opinion has been lowered even further! I received a call from this reviewer of their business and she wanted to try to sway my opinion and I guess make it right? The reason I’m questioning this is because she wasn’t clear and made it sound like they went out of their way to get my brakes done that day by bumping somebody else, so that somehow made it excusable for the exorbitant amount that was charged! Anyhow, I’m not sure how she makes this business better by doing follow ups, because there is clearly nothing that is intended to be positive from this and no attempt on their part to learn, grow or build from the reviews, it’s basically an attempt for them to try to justify and excuse the negative things that they do and will continue to do! It’s sad that there are so few family ran businesses nowadays that go the extra distance to build, grow and pass on a strong customer base due to loyalty, honesty and above all integrity, to the next generation and unfortunately this one isn’t going to be one of them either. I wish them the best!

me
Review №30

Locally owned, but a bit pricey and a little to eager to add on stuff you dont really need.

Cr
Review №31

The Auto Shop is the most professional autobody shop I have found in the Carbondale area! The high professionalism was a breath of fresh air. I was not expecting to be sent text messages updating me on my repairs. Not only did they do this, they sent me a text message with the inspection report for my vehicle accompanied with pictures so I knew what they were talking about. Jeremy was able to work around my hectic schedule for drop off and pick up, which was such a relief! To top everything off, the turn around on my repairs was astounding! I will most definately use them in the future and will recommend them to everyone I know!!

D
Review №32

The end price was within 5 bucks of what was quoted and the job was done right and right on time. Ive trusted several cars with this family run team and now I wouldnt go anywhere else!

An
Review №33

They are always great, offer me rides for free and one time I broke down in Detroit and they referred me to a Napa Auto Care and part of the repair was covered due to a bad part! I love I have coverage no matter where I go! Stephanie is the best!

Ko
Review №34

Great people. very kind, I will bring any and every car I have to them if I have any problems!

Ke
Review №35

Staff is very friendly and helpful. Technicians seem to be very skilled. I was given a very detailed inspection report on my car which was helpful. Prices are high, but they do quality work.

Ti
Review №36

Always great customer service. We can depend on The Auto Shops years of experience to quickly diagnose and correct our problem.

Ol
Review №37

They were able to quickly and efficiently fix the couple of issues I had with my car, and when they found something else they called to tell me about it before fixing it. We set a budget when I first brought it in, and they stayed under it the best the could, and called me whenever they thought they wouldnt be able to. Customer service was great! They were able to always explain to me exactly what was going on with my car, what they were doing to it, and how soon it would be done. They even offered to drive my car up to under the awning, since it was raining when I came to pick it up!

Ja
Review №38

Great service for many years.

Di
Review №39

Awesome shop, great service and knowledgeable employees.

ar
Review №40

Prices are always double or more every time I get a quote. Not sure how there service is since a cant afford it.

Ni
Review №41

They will keep you up to date on their progress and do a great job of making sure you understand what theyre doing from start to finish. The mechanics are great, too, and do a good job at pointing out future maintenance early to help you avoid more serious issues down the road. Overall, theyre friendly, honest, and very considerate.

To
Review №42

A fellow Veteran I serve on Honor Guard with works here, Brian Cleaver. He spoke highly of the place he worked at and Veterans always take care of other Veterans. The Auto Shop took great care of my 2003 Nissan Pathfinder. I really appreciated the report with images of the items I need to address with it. Low Pressure and didnt feel like I had to do anything I didnt want to. I depend highly on my vehicle and I was able to get it back in the same day.As a fellow small business owner, I also wanted to support a small business. Highly recommend The Auto Shop.

Le
Review №43

Good job and great customer service .Thank you Jeremy 👍

Am
Review №44

The Auto Shop did an outstanding job fixing my vehicle. Stephanie and Jeremy communicated very well and kept me in the loop through the entire process. They use quality parts and put their customers. I would recommend The Auto Shop and would return for future work. Thank you!

mi
Review №45

I always get excellent timely service at a fair price.

Ko
Review №46

Quick, easy, fair price and extremely nice.

Ma
Review №47

This shop uses deceptive business practices, including reviewing their own business 5 stars.The quality of the repair was good other than it taking 4 business days to do 2.5 hours of work. I dropped my car off at 8:30am on Monday and it wasnt ready until 3:30pm Thursday. Despite that, I believe the technicians to be knowledgeable and professional.The the customer service however, was deceptive. I was not presented with pricing options, I was only given one price. I was told that the parts came with a guarantee from NAPA. I was not given any option to opt-out of purchasing what I later found out was a Premium add-on. When I got my bill I discovered that the cost of the part had a markup of almost 50% from what I could buy it directly from NAPA. When I called to bring this issue to the attention of the shop I was lied to. I was told that the price I could buy parts directly from NAPA would always be lower than the price that a shop could buy them from NAPA. NAPA gives discounts to shops for the parts they buy. So in actuality shops will ALWAYS be able to buy from NAPA cheaper than I can. So if I can buy the part for $179 retail, and the shop pays even less, than there is no way the shop should have listed the part cost as $319 on my bill. I also found out that I was lied to about the parts guarantee coming from NAPA. The service rep told me that the shop covers the guarantee and not NAPA, and that is why they charged me more so that they can make a living. Why would I want a guarantee for parts and service from a company I dont ever trust to touch my car ever again??... I hope this review helps people be better informed before paying for services from this shop. I had never been to this shop before and only did so because of the positive reviews. Obviously some people do have good experiences from here. Hopefully if you choose The Auto Shop in the future your experience will be better than mine.

Mz
Review №48

I appreciate the Auto Shop very much, my car had an oil leak and not only did they fix that leak, they went in and did a complimentary diagnostic which made me aware of other issues with my car. They took pictures and gave me a link to a video which explained the issues and how it affected my cars engine.I love their professionalism.I told them that they are my new mechanics..lol

Je
Review №49

I appreciated the detailed inspection report and the honest advice.

Ja
Review №50

They seem like nice people, but there is a big difference between being nice and providing good customer service. I dropped my car off for an appointment and they had it for over a day which I would have had no issue with. The strange part was that no one called me to let me know that they would not be able to get to my car the day of my appointment. I left my doors unlocked and the lot is in a pretty busy area, but thankfully no one broke into my car. I decided to pick my car up and take it to someone else and one of the representatives just lied and said that he told me it could take two or three days even with an appointment to get service. Once I told him he never said that, he came with an excuse saying they had a sick technician, which I would have understood if they called me and let me know they couldn’t get to my car. Then he basically told me I was being impatient in the nicest way he could. I am about 90% sure they just forgot about my car since they struggled to find me in their system two different times and magically I was the next car on the dock when I told them I was going somewhere else.

T
Review №51

Excellent work by the team at the Auto Shop. They are caring and professional people.

Ci
Review №52

We wouldn’t even think of taking our cars anywhere else to be serviced.

La
Review №53

I cannot recommend The Auto Shop enough! Jeremy and all the good folks at The Auto Shop treat you like family and go out of their way to make sure you are 100% completely satisfied. The technicians do a great job of making sure your vehicle is in top notch shape and if something is not right, they will fix it up and you can be confident in their expertise and knowledge of making sure it will get fixed correctly. If you need any work done on your car or truck, please go to The Auto Shop, you will not regret it!

Ti
Review №54

Great service and honest work!

Je
Review №55

This is a quality shop with real quality people, They (Jeremy and Cody) came in on their day off to fix the air conditioning in our RV so we could proceed with our vacation, as planned. And fix it they did - in less than an hour and at a cost that almost left me feeling like we had had taken advantage of them. We are so grateful to these people for their kindness, dedication and expertise and we highly recommend them to anyone looking for quality automobile care/service. They are the best.

Be
Review №56

My cars engine failed while at the university, and had to go somewhere outside of my local shop at home. I checked a couple car shops online and ended up going with this one. I am very glad to have gone here, everyone here is extremely helpful and would always call and update me as the process of engine replacement went on. Jeremy was the one to help me with this adventure and he was such a great help. All in all, these guys can be trusted and are extremely helpful! I would 100% recommend this auto shop to anyone!

Mi
Review №57

They always go above and beyond and are a trusted family business in the community. My car repair went smooth and was a great experience. Thank you to the guys and the front office you were great!

De
Review №58

I highly recommend them! They were friendly, knowledgeable and very helpful! They did an excellent job on my sons Audi A4! I will be using them again for any future work!

St
Review №59

It’s hard to find a mechanic that you trust. At the Auto Shop I trust them 100%. It’s a place that consistently delivers great, quality service at a very fair price. They do their best to explain the situation in simple terms. They are very knowledgeable. If they don’t know they will tell you, look it up, and follow up with you. I’ve been taking my car here for several years. I am hard on my vehicles, as I put 30k-60k miles on my car a year. But they ensure I can stay in the road. They have done everything from oil changes to head gasket replacement. Jeremy is always keeping an eye on the health of my vehicle so I’m not surprised with regular maintenance. The whole team is so helpful. Shout out to Stephanie, Marie, Colin, and Brian. Steven has built a great team and legacy. Thanks for taking care of me and my family.

Ev
Review №60

The Auto Shop was recommended to me by a Walmart employee when I was trying to find the solution to fixing my car. Im very glad I took the advice! They helped me fix my car in a timely, friendly, and informative manor, and gave me direction for the future to keep my car running optimally. The google reviews cannot express enough how good the customer service is. Wish I could give more stars. :)

Mc
Review №61

Jeremy and his crew were able to fit me in last minute. They were very professional and gave me a very fair price to fix my windows. I will definitely be giving them my business from here on out. Thanks again!

Sa
Review №62

Had to have my car towed here after it wouldn’t start one random morning. I’m from out of town and have never had my car worked on in southern Illinois, so I didn’t know what to expect. The crew here is absolutely amazing. They went far and beyond to help me get all the required information from the mechanic back home, and went the extra mile to take care of me. The front desk is extremely friendly, and made me feel like I’d been taking my car there for years. My car won’t go anywhere but here from now on.

Ke
Review №63

It’s always a pleasure working with this great auto mechanic shop!They’re very transparent, upfront and gets right to the point to fix any vehicle issues I bring to them!They’re quick and courteous and always a pleasure to work with. I recommend them if you’re looking for a mechanic down in the Carbondale area!Ken P.

Ma
Review №64

The Auto Shop provides amazing service! They have worked on every single one of my family cars – which means, they keep me and my family safe every single day of the week! 24/7/365 – Marie and her family are there, protecting me and my family. I have had my vehicles in their facility on several occasions – and they are great at explaining to me what needs to be done, how long it will take, and what it will cost. (And the cost is always competitive!) Further, since I see her monthly (I drive A-LOT) for my oil change, I am able to drop off my car prior to the start of a meeting and it is done when the meeting is done. I feel like a queen! Thank you, Marie, Steve, Jeremy, Stephanie and all of the amazing technicians at the Auto Shop!

Th
Review №65

Tried to scam me the first time I went there. Said that I needed urgent repairs and my car was going to break down and or kill me. Drove for a while after and nothing was wrong.Took it somewhere else who told me that there was barely anything wrong.

bw
Review №66

Jeremy and the gang are kind, helpful, and good at what they do. Ive been in multiple times and keep coming back because of those three things. They are busy-- thats because theyre the best option in the area-- but always seem to make time for all customers, somehow leave you feeling like yours is the most important vehicle of the day. It can be frustrating, for me at least, mechanics and dentists...unless youre an expert yourself, youre at their mercy in a way and you may not always like the diagnosis or prescription itself. But I feel okay at The Auto Shop because I know theyll do right by me and my vehicle, and do all they can to make it a convenient experience...bout all you can ask for. Glad theyre ours in Carbondale.

Jo
Review №67

I’ve been going here for about 8 years and Jeremy and the team have always done right by me. They take great care of my vehicles and are very professional.

Ce
Review №68

Highly recommend! Fixed my car great at a fair price quickly. Great customer service skills and Jeremy is one of the most pleasant people ive talked to!

Vi
Review №69

A shop of genuinely good people. Everyone is very friendly and offers great service. Pricing is always fair. I have had multiple things done here, ranging from simple brake servicing to lift kit installation. The techs are knowledgeable and quick. Great shop, with even better people working in it.

Sy
Review №70

They are incredibly nice and hard working! They were able to get me in within a few hours of dropping off my car and were done within the same day for a battery/alternator replacement. They were also able to facilitate a towing for me, making it a one-stop call. Definitely would recommend (especially for those who haven’t had to use those services before).

Al
Review №71

The Auto Shop is one of the best places to get your vehicle repaired. They are some of the nicest and most caring people I have ever met! Jeremy at the front desk is always so helpful and the techs definitely know what they are doing! I highly recommend this place!

Br
Review №72

They worked to get us in with no appt. Pricing was fair. Friendly customer service. Would go back there again. Liked the first time customer online walkthru with pictures of problems with ur car.

KY
Review №73

POSTING AGAIN BECAUSE IT LOOKS LIKE MY REVIEW WAS REMOVEDWent here for years without any noticeable issues when getting things back. Prices were always high but I know no auto shop is gonna be fair priced.Then I took it in for the final time in march, during the height of the COVID pandemic. The day the state of illinois shut down and gave the stay at home order i went to pick up the car. I noticed they brought it around to the front and then took it back, then brought it around again and then pooped the hood and fiddled around it in before coming in and letting me drive off. I thought it was weird but i didnt think much about it much moreI got home and that day i went to start it agin and it wouldnt do anything. Tried giving it a jump but it didnt work. I was messing with the battery posts when i got a jolt.Turns out the terminals had been tampered with. The positive battery cable was just loosely attached to the battery, with shards of metal all around the connection.It was an easy enough fix and because that they thought that i was overreacting when i was upset about such a small problem that left me without a working car during the beginnings of a global pandemic. Of course they denied all responsibility, even though i know and they know what they did, whether it was a mistake or not.Since then I have had the car looked at by several mechanics and there is quite the list of curious small issues that looked to be caused be tampering or ignorance.DO NOT GO HERE. If you do or have, i guarantee there are other things wrong with car than what was repaired.

Dr
Review №74

I know I don’t have to worry when they take care of my car. They have a high level of professionalism and integrity. It means a lot to have a place that cares and that I can trust. Thank you!

Je
Review №75

My 11-year-old car is running like new! As a single woman, I have never felt they were trying to cheat me. I highly recommend them!

St
Review №76

I dont give many 5 star ratings. The Auto Shop is honest, friendly, and have great technicians. Most importantly, Jeremy is a great communicator. He keeps you informed about the progress of repairs and what needs to be done.

Cr
Review №77

The Auto Shop was very professional and kind to me. My car runs wonderful and I am going to continue to bring both of my vehicles back. Thank you Auto Shop! 👍

Ch
Review №78

I was experiencing car trouble on my way to military training. They understood that I had to report at a certain time and they kept me very I informed about the whole process. They went ABOVE and BEYOND what it took just to take care of my vehicle. They were sincere and honest about everything needed and my vehicle is running fantastic! Jeremy is a awesome advisor and they have a great group of techs working for them. Best shop in the Midwest!!!!!

Ts
Review №79

Reliable service, friendly staff, and quick. I recommend.

Mi
Review №80

Had a extremely amount of work done complete engine replacement which took a while. My experience with the auto shop was great and well tell all my friends and family. great job and thanks

Br
Review №81

Awesome place! Jeremy and the rest of the staff were super helpful, timely, respectful, and professional. Had a vehicle emergency and they were there from step one and did FANTASTIC WORK! Give them a call!

An
Review №82

I love the Auto Shop for their quality work and their outstanding customer service. My daughter was visiting this past weekend, and we discovered a problem with her car. The Auto Shop got her in right away Monday morning and fixed the problem quickly, so that she would have her car for the return trip to college. Im so grateful to have such a reliable, friendly and affordable car repair shop that takes care of my whole family. Thank you!

Br
Review №83

This has to be one of the best overall businesses I have ever had the pleasure of being a customer at. This place is literally like my family, they treat me as if I am one of their own and are very helpful with all things automotive! They work very hard to get your car done as soon as possible and be sure that it is in top notch shape when it leaves their shop. They are incredibly trustworthy and will always be concerned with your safety as a driver and will never rip you off like some of the typical auto shop stereotypes that take advantage of people who dont know much about vehicles and run up the bill. I will always be loyal to this family and shop and highly recommend it to anyone who has car troubles or needs a tune up.

Ch
Review №84

Kept my car for multiple days, didnt update me or call with information, and seemingly did nothing but charged me $140.. My car had more issues when I got it back than when I dropped it off. I took it to another mechanic and they said they believed the shop sabotaged my fuses and unplugged one to create more costly issues.

Mi
Review №85

They are the nicest people I have met and keep you posted on everything. I really appreciate the time they have spent with my Luna.

Ma
Review №86

I have been the mechanic-in-chief for my daughters car, but when she went to college and I moved out-of-state, I had to have her start taking her car to The Auto Shop for repairs. Since I am also the financer-in-chief for these repairs, I have always spoken with them about the repairs. My experience with them has been great. They really go out of their way to explain the problems, the potential solutions, and associated costs. They have always obtained my prior authorization before starting a repair. Once when I was in town, they showed me the defective part, and where it had failed. I believe that they are straight shooters. For example, my daughters previous car had developed some really serious issues. They looked at it and discussed the matter with me, and advised AGAINST having them do the repair. They suggested that it would be more expensive than the car is worth. I know a lot of other shops would have just seen dollar signs. They deal with a lot of college kids (and their parents), and are sensitive to what that can entail. Theyve also helped with getting her rides back to campus when her car has to be worked on. I would recommend this shop to anyone. Its not easy having to deal with my daughters car problems from a couple states away, but having The Auto Shop involved has taken some of the hassle and worry out of the process.

Ma
Review №87

Came in because I had a leak in my head gasket for my vehicle. Haven’t gotten it fixed for a while until I made my appointment at the auto shop. Everyone there was very polite and got me settled in with another appointment to get it fixed after ordering the parts needed. I was quoted a price I was happy with and when I got my vehicle fixed, they reduced the price of the original quote! Not only that, my vehicle is back in great shape. I’ll definitely be going to ‘The Auto Shop’ for any future issues!

Cl
Review №88

Jeremy was very nice and helpful. They were able to get my car fixed and ready in a day which was much appreciated. I highly recommend this place when in need of car repairs.

Be
Review №89

My vehicle suddenly had a massive decrease in fuel economy. It is hard to find someone you trust to work on your car, but after looking at reviews I decided to give The Auto Shop a shot.Upon check in they were professional and explained everything to me. They also updated me to things they had found and asked approval to go ahead with those repairs. They provided exemplary service above and beyond the majority of shops Ive taken my vehicle to.If you are having car troubles and youre on the fence about bringing your car here, dont hesitate. You will be glad you did.

Wi
Review №90

$100 for an oil change and a headlight replacement. Told me my coolant was empty and my radiator was basically full of mud, and itd be another $100+ to fix both. Checked these myself when I got home and they were completely fine. Also took 4 hours for the oil change, but I walked in without an appointment on a busy day so this is understandable. Have to give 1 star for the scumminess, though.On the other hand, they have a nice shuttle service and the people are friendly.

Pa
Review №91

You will NOT be disappointed with their knowledge of of auto repair. Foreign or domestic, their work is thorough and complete. Customer service is way above any other shops standards. They actually care if youre satisfied with a follow-up call.

Lu
Review №92

Ive been going to them for years now and theyre great! Its family owned and operated and Jeremy at the front desk is one of the nicest guys youll ever meet. They will even shuttle you to work or pick you up free of charge!

Sc
Review №93

This is the second time I have been here for a repair and they have treated me like family each time. I moved her from a bigger city and it can be difficult to find a reputable mechanic that you can trust. This place is somewhere I can trust to take care of me and my vehicle. Jeremy is great and knowledgeable and treats his customers with respect. If I have issues in the future (car has around 200k) I will be back.

Jo
Review №94

Wonderful fast friendly service.Its a family owned and operated business. Integrity Is what they strive for on a daily basis.Our family would highly recommend them for any auto repair!

So
Review №95

This place is great, they help fix my car in a timely fashion I really appreciate it, I got recommended to this auto shop and it was the best recommendation.

Hu
Review №96

Great place. Good service and fair prices. They are also very Honest.

Sh
Review №97

The employees are super nice & polite! They fixed my car in no time! Also, prices are reasonable!

Wi
Review №98

We have been going to the Auto Shop for over 20 years. Vans, trucks, cars and grumpy moods. They fix it all. They are friendly efficient and know their craft. They care about my vehicles and my safety. Competitive pricing, Love the family atmosphere and I have Jeremy .on my speed dial.

Da
Review №99

Great service and completely trustworthy. I’d recommend to anyone.

Se
Review №100

Helpful service, quality work, and a fair price.

Information
100 Photos
100 Comments
4.3 Rating
  • Address:317 E Main St, Carbondale, IL 62901, United States
  • Site:http://theautoshopcarbondale.com/
  • Phone:+1 618-457-8411
Categories
  • Auto repair shop
Working hours
  • Monday:7:30AM–5PM
  • Tuesday:7:30AM–5PM
  • Wednesday:7:30AM–5PM
  • Thursday:7:30AM–5PM
  • Friday:7:30AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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