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Phillips Pro Cycle, Inc
2265 Sweets Dr, Carbondale, IL 62902, United States
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Phillips Pro Cycle, Inc
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tw
Review №1

Very cool place very helpful was even Willing to help me find a throttle tube even though It was going on a motorized bicycle

Mi
Review №2

Honestly just amazing service all around. Nate went above and beyond to help me out on my first motorcycle purchase and even helped my shipper ensure the bike was safe for travel. Cant recommend these guys enough.

Sk
Review №3

Bought my first motorcycle from here and was met with excellent customer service and very fair pricing and suggestions. Everyone I have talked to has said the motorcycle I purchased was at a good price and the best for my skill level as a new rider that had very little knowledge. Not a single time did they try to make more money by selling a larger engine size bike or recommending pointless or overpriced equipment to a naive customer. Most importantly, the bike was completely road ready without a single problem and to top it off they do work on motorcycles as well and have been recommended by several friends to me for their quality service.

Aa
Review №4

Loved this place! Great bikes, quick service, awesome atmosphere and attitude. Dealership fees practically nonexistent, and they will treat you better than any other chain dealership. 11/10.

Ro
Review №5

Drove 10.5 hr. each way from Minneapolis, MN to pick up a Triumph I saw online. Nate and the crew gave me a great deal, helped me load it up and Ive been riding happy for a couple months now.

Ti
Review №6

My fiancee Josh and I went to buy our first motorcycle together and it was awsome!!! The people there are so friendly and really care. They made sure to make a great deal for us. Love this place and will be keeping our business with them! Highly highly recommend going here!

Ja
Review №7

Was a great experience. Nate helped me out with everything I needed and was patient with me. Dude was quite funny too. Will definitely be doing future business with them.

Ja
Review №8

I just keep coming back! I have bought many bikes from this team over the years, and this one DOESNT DISSAPOINT! As always the kindness, patience, and personal touch goes far and above anywhere else!

Ch
Review №9

If you need tires or anything else for your bike they will take care of you and you will still have money in your pocket when you leave and they will do an excellent job

Gr
Review №10

Pretty decent prices and store.I have used them for service. Always happy with the work.

Da
Review №11

We drove 2 hours to look at a used bike they had. Looked better in person, sold ! No haggling all day, offer counter, sold. Fun to buy there, smart, concerned. We will be back !

Ji
Review №12

Lifesavers!!! Its outrageous how much some people charge to just mount a tire... Phillips did it for less than half the price and immediately, and they were 110% awesome to hang out and chat with. 6 stars!!!

Ca
Review №13

DO NOT USE THIS PLACE FOR REPAIRS!!! BAD WORK AND DO NOT HONOR THIER WORK. Bought a UTV and brought it to this place in Nov 2020. Have the oil change, the clutch and the front wheel bearings replaced. It is now March 2021 and I had sold the side-by-side. The folks who bought it from me called me today and said that the spindle on the front drivers Side of the side-by-side with missing a locking nut. This caused the spindle to completely be torn up. The only people who have worked on it since I bought it in November was Phillips Pro Cycling. I called the Phillips pro cycling and asked them if they would be willing to look at it to warranty their work. They said they would but it would be over a month before they could look at it. I sent the receipt for the repairs to the new buyers and ask them to call this company which I was sure based on their reviews would honor their work and help them fix it. Instead the buyers called me back and said that these people sent to take a hike since they were a third-party and that they would not honor the work that they messed up on just three months either. I had maybe started the side-by-side less than 10 times since they worked on it so it could not have been damaged by any other means besides these people not putting the locking nut back on when they repaired the ball bearings. I would definitely avoid this company as they do not honor their work and are very rude.

Am
Review №14

Had my son’s four wheeler for about a year. One of the issues that I had with it when I first bought it was the reverse and neutral lights NEVER worked and I told them to fix this and when I got it back from them, one of the lights was working but it was also switched around. So I took it back, thinking they would fix it and not charge me, but they did.

Wi
Review №15

Great to buy a bike from would not recommend have it serviced there.Took my Yamaha i bought there last year for new white wall tire to be mounted and a oil change and when I went to pick it up I got really dirty white walls and new scratches on rear fender photos included

Ca
Review №16

Ive been looking for a scooter but to my disappointment in about a year now theyve only had one. So Im still looking for a scooter.(

Pa
Review №17

After going through the process of buying my bike, I have to say that everyone at Phillips Pro Cycle, especially Nathan, has been super helpful and a pleasure to work with. I live a few states away, so all of the conversations apart from getting the bike were over the phone. They were very deliberate, and returned my calls very quickly. I was concerned at first that working with the dealership so far away might be difficult, but they went out of their way to make sure that this process was very easy and an enjoyable experience. When I came to get the bike, everything was set up and ready to go. We were leaving with the bike almost as soon as we got there. I cant stress enough that this was the best buying experience Ive had from a dealership, and I definitely recommend checking them out if youre looking for a motorcycle.

Ar
Review №18

This place is amazing!! My husband and I got stranded from out of town and they helped us find a new clutch cable and get us back on the road! 10/10 absolutely amazing service and so friendly!! These guys are awesome!

Jo
Review №19

Very kind and helpful group of people who work here. They diagnosed and fixed the problems I was having with my Polaris Ranger and got it fixed promptly. I will definitely be returning for future service on that and my motorcycle.

he
Review №20

Nate is awesome and will bend over backwards to get you a good deal. Great selection on bikes and services

Mi
Review №21

Such a great experience! Just left with a fantastic deal on a wonderful bike, and they were so nice and helpful during the entire experience. Will definitely be back!!

Br
Review №22

Excellent communication and a friendly environment.

br
Review №23

The dealership has tons of options for whatever bike you’re looking for. The sales guys are very informative and incredibly courteous! Nathan, my salesman, was super nice and answered all the questions I threw at him. I’m more than comfortable to go to Phillips Pro Cycle again when I’m ready to upgrade!

Ma
Review №24

Loved the exhaust for my wifes bike perfect sounds great

Wa
Review №25

We’ve not purchased yet, but I appreciate the professionalism of the salesman we met.

Gr
Review №26

Great buying experience. Great selection of quality and clean used cruisers. Worth the drive down there from the metro-east. Nathan explained everything thoroughly through the buying process. Dont pass them up.

Ti
Review №27

Recently purchased a Suzuki 800 Intruder, and naturally, being a used bike, Ive needed parts. And the folks at Phillips Pro Cycle have been right on top of it. A clearly experienced and knowledgeable crew, and a willingness to help, makes for a fantastic experience. They have worked with me every time to find the least expensive yet most reliable version of what I need. In other words, their prices are incredibly Fair. If you need some work done on your bike, you should take it right on over to Phillips Pro Cycle. Theyre going to take good care of you.

Je
Review №28

Great store, fast and freindly service.

br
Review №29

5 STARS ALL THE WAY!!! They have a great selection of bikes and theyre really easy/fun to work with. I live over 4 hours away from them, and they really made the purchasing process an enjoyable one. They went above and beyond for me so I would highly recommend Phillips Pro Cycle to anyone looking to buy a bike.

IB
Review №30

Wonderful place and nice salesman that will work with you!

Kr
Review №31

Would definitely buy from again! I had a wonderful experience buying a bike from Phillips Pro Cycle from 5 hrs away and had it shipped. Alex had excellent communication and sent all the additional photos I requested. My Yamaha Stryker arrived in perfect condition just as described. Best dealer experience Ive ever had! Dont hesitate to buy from these guys sight unseen. Thank you so much!

La
Review №32

Quick service, very personable staff, and they pay attention to your entire bike just not what you have it in there for... Highly recommend

Ky
Review №33

After doing business with them for 2 years, they are the best shop in southern Illinois. Even after I have moved away, I still have had them order me parts. Pricing is fair, techs definitely know their stuff, and their selection is pretty amazing, its hard to believe that the bikes are pre owned.

Ry
Review №34

I had a great experience purchasing my motorcycle from Phillips pro cycle! I knew exactly what I wanted and they had great customer service. The sales staff and owner met me two days in a row after hours to help me purchase my motorcycle. I wanted to thank everyone there for helping me purchase my dream bike!

Ni
Review №35

Had them fix my bike. Great work at a reasonable price. Bike now runs great. Repair took longer than expected but I understand troubleshooting takes time. All around friendly service and they answered all my questions. Very knowledgable, thank you!

Si
Review №36

Great service good prices

Ro
Review №37

I live in GA. and I was in the market for another bike. AFTER 2 WEEKS GOING ALL OVER GA. AND ANYTHING I LIKED EITHER WAY TO HIGH AND I FEEL OUT LAUGHING 91000 MILES ON THIS BIKE IT WOULD NOT EVEN START. I WA.KED OUT AND STARTED ONLINE SERCE I CALLED A PLACE THAT HAD THE SAME BIKE DIFFERENT COLORS. AND I TOLD HIM THAT MY BIKE IS ALl. I CAN DRIVE. HE STOPPED ME AND SAID MAN I JUST GOT BIKE in SAME 11500c I wanted HE said let me send you a few pictures and when I opened them the first thing that hit me,, if it sounds to good to be true then it stil, HAD my attention 17000 original MILES . HE ask could I put a 1000 done on it .. and with so many scams HE. Let me put a 100 down and we rode all the way to Phillips pro cycle the very next day a 7 hr drive. I was expecting at .least some flaws thaw just most sales men...but I didnt even want to look at any more. These guys were very honest easy to work with. A truly amazing experience. I would and Will still do my business.... . even the distance., amazeda. Check. Them out

to
Review №38

In and out in 30 mins. I sized dowm do to injury, i had to mich bike. Sale guys was polite ans awesome amd owner was a good. Guy gave me a deal ots only the forst day but bike looks sounds and rides great. 3rd bike i bought from there and zero complaints. Thanks guys

De
Review №39

Sent my wife in to get some tires changed out because i work a lot. They treated her very nicely didnt talk down to her because she is a woman. She asked if they could unload the tires for her because she had our kid with her and they happily did. You have my business.

Da
Review №40

I got into motorcycle riding about 6 months ago and was looking for an affordable used bike to get started on. By sheer chance, my wife suggested I drop by there. Their prices are very reasonable and their selection of quality used bikes are the best around, especially for the size of their shop. Gear prices are good considering theyre a local dealership and their service is also great. Buying was a breeze and I felt no pressure whatsoever. Im very impressed

st
Review №41

Bought my first bike there. Very friendly, helpful staff. Answered my millions of newbie questions, helped me sort out gear, and offered suggestions. I made the drive from out of town and they stayed open well past their normal business hours to accommodate, and even loaded the bike into the trailer while everything was covered in ice. Top notch prices. Top notch customer service.

Da
Review №42

Great prices and very friendly people

dc
Review №43

The guys are give you excellent service and take care of you very well.

Mi
Review №44

We drove 5 hours to buy a motorcycle that the description of which was true and accurate. There was no pressure and plenty of patience as we inspected the bike and took it for a long test ride. The price? More than fair. When again I need a motorcycle...or when one of my kids needs one it is here our search will start. Good people here, well versed in the art of motorcycling and in our opinion, honest.

Be
Review №45

Their mechanic does not know what he’s doing. I took my bike there for an idling issue and after doing everything i had already done they told me they couldn’t get it to idle right either. The bike sat there for a few months and they left the key turned to the on position which fried my battery. When i came to pick it up they told me they had gotten it running right even though that was false because they never called and told me that. I took the bike home and took it apart again only to find two of my carb bolts completely stripped. Would not recommend for a mechanics shop. Great place to buy a bike horrible place to get it fixed.

Mi
Review №46

I just drove down from Olney to pick up my bike. Definitely worth the trip. JP is awesome and will take good care of ya. Go see the boys at Phillips Pro Cycle where they still treat you like you matter and not just like a dollar.

Mi
Review №47

I recently purchased a Suzuki Bandit 1200s from Phillips Pro Cycle. I had many questions about the bike, how to service it, its value and future value, needed repairs and their costs and more. All of my questions were answered, I was treated with courtesy and respect and the paperwork process was quick and easy. Overall it was a great experience.

Ga
Review №48

Kind and courteous staff. Able and willing to answer any question i posed and took the time to look up an answer to make sure they were correctly answering me.

Ke
Review №49

Great Salesman friendly and fast service. I bought my first bike from them. Great used bike selection.

Pa
Review №50

Great service great people! Great place! Bought a used zx14r and couldnt be more happy great bike! Recommended anyone whos looking for a used bike to go to Phillips the service youll get is great and vary friendly people !

Te
Review №51

I bought a Honda Rebel from Phillips Pro Cycle recently and the experience was wonderful. Everyone was extremely friendly and helpful, especially Jose. Even though it was a Saturday, he was able to get the financing and insurance taken care of, so I could have my bike that day. I will definitely recommend Jose and the rest of the gang to everyone in the future.

Jo
Review №52

Great service! José is one of the nicest sales people I have ever dealt with, knowledgeable and straight forward about everything we discussed. Felt like I was treated very fairly on my trade and love my new to me bike!

Jo
Review №53

Phillips Pro Cycle is awesome! The guys there know their stuff and are super friendly. Highly recommend them if you are in the market for a motorcycle, gear or parts.

Mi
Review №54

Drove from Bloomington/Normal to pick up my bike today. Had the best experience ever in purchasing a car, truck,or bike!! The total experience was a pleasure! Excellent service and great clean bikes 👍🏻⭐️⭐️⭐️⭐️⭐️

le
Review №55

I was going to post this wen got the bike but been so busy riding it I bought a Kawasaki Ninja And I absolutely love the bike What I went there they were Nice and straight up about the bike Wen my bank ran the numbers they gave me they were almost dead on price wise The environment around there is almost like a big family If youre looking to buy a bike I would definitely buy from them theyre really nice and its a great environment And theyre straight up with you and I dont lie to you

Je
Review №56

Phillips is the best motorcycle shop in the Southern IL area. Friendly, knowledgeable and experienced. If you got a problem with your bike or ATV, call the guys up at phillips. Great people!

Th
Review №57

I bought two bikes there and both were in excellent condition when I got them. Service was good too. This was in the late 90s early 2000s. They were fair and honest.

Ja
Review №58

These guys have their act together. Grade A number one service. Just had them fix a bike and put forward controls on another I will be back agian. They do great work!!

Sp
Review №59

I am happy with the decision ive made withPhillips pro cycle. Had a lot of questions and concerns and theyve helped me out with no problems. I appreciate everything theyve done because they were nice and easy to get along with. Helped me get my new bike on my trailer and helped me but the right gear and helped me with keeping my bike in good condition in summer and winter time. Best decision Ive made and I suggest whoever reads this to go there themselves.

Do
Review №60

Great service variety of bikes to choose from bikes were VERY clean ready to ride very happy with the all the people i talked with no pressure from the sales the guys at the parts counter while i waited was helpful with the questions i asked about parts and how easy it was if i needed any accessories later after i bought the bike nice place to visit great bunch of guys

Ch
Review №61

Been here multiple times and still enjoy going here to look at bikes. They do not continue to bug you and follow you around. Awesome prices on thier bikes and thier tires. Just had a new back tire put on. They had me in and out within thirty minutes.

Mi
Review №62

Ordered a front tire for my Ducati on ebay at a price so low I was skeptical. The tire came, and it was the right tire! Plus, it arrived 2 days early. I also ordered an awesome tee-shirt, one we would pay $50 for here in LA, but it was only $10. Love these guys!

De
Review №63

They have always been able to help us with anything. We rate them the best around

Cl
Review №64

Customer service unrivaled. Best motorcycle parts, service, and sales in Southern Illinois.

Da
Review №65

Mr. Jose gave me the courage to ride my cbr f4i 600 home and I did great the people are super cool there and make it easy for u to get what your looking for

Jo
Review №66

My wife and i Stopped in late on a Saturday with a mechanical problem on our honda twinstar. They got us right in and fixed us up in about 20 minutes. Very knowledgeable people and very friendly!!!! You have my motorcycle business from now on. Thank you!!!

Mi
Review №67

I love going to this place the salesmen are very knowledgeable about each bike they have on the lot and the got some great accessories.

Ca
Review №68

Great dudes, very helpful and knowledgeable. They got me motoring out of there on a great bike in no time!

La
Review №69

Had a great experience, down to earth great deals if you want a bike go there!!!

je
Review №70

Excellent place to buy a bike, friendly and helpful group of guys that work there, great prices, highly recommended bike shop, wouldnt go anywhere else

Sp
Review №71

Great staff. Great work. Best shop in the area.

Sc
Review №72

Knowledgeable and helpful. I bought my bike next door, but they still greet me by name and are very friendly and assisting. If I buy another bike, itll be from them.

El
Review №73

Great customer service, extremely considerate and knowledgable!

Ji
Review №74

Awesome people!

Do
Review №75

Great customer service

Ja
Review №76

Replaced everything I already fixed charged me out the ass and my bike broke down 15 mins from leaving the property 3 times they dont kno what they are doing

Ma
Review №77

Very knowledgeable and helpful.

Tr
Review №78

Great staff

Information
100 Photos
78 Comments
4.7 Rating
  • Address:2265 Sweets Dr, Carbondale, IL 62902, United States
  • Site:http://phillipsprocycle.com/
  • Phone:+1 618-457-8600
Categories
  • ATV dealer
  • Motorcycle dealer
  • ATV repair shop
  • Honda dealer
  • Kawasaki motorcycle dealer
  • Motorcycle parts store
  • Motorcycle repair shop
  • Suzuki motorcycle dealer
  • Used motorcycle dealer
  • Yamaha motorcycle dealer
Working hours
  • Monday:9AM–5:30PM
  • Tuesday:9AM–5:30PM
  • Wednesday:9AM–4PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:9AM–5:30PM
  • Sunday:9AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
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