Nice Experience At The Parts Department, Spoke With A Gentleman Whom Has Been Working There 8 Years, He Knows His Parts, He Was Very Helpful Thanks Toyota of Santa Cruz, Once You Ride The Wave Youll Always Want To Come Back, From Sales To Service To Parts, Fantastic Dealership

Very helpful staff specially Stephen Hurley!! He made my first purchase very fast and easy!!! 100% recommend this Toyota dealership. Amazing customer service from everyone! Makes you feel at home!!

I wish they had better customer service. Prices are high and do not take the time to tell you why exactly they are recommending a given service.

The services today with Mikell was excellent. I appreciated his attention

This shop has not only abandoned the ‘over and above’ concept of customer service... they have perfected ‘under and below’ expectations for service. The smallest question is $175 to diagnose and good luck from there. Every dealer will wash the outside of the car by default after service - not Toyota Santa Cruz.If you are covered under warranty, you are stuck with them. But don’t spend your money with them for anything else.

Good service and its wonderful having them provide the free shuttle. its also really nice to have your own service coordinator assigned to your case so that things can be explained well to you. However, they take longer to do service than some other places because theyre trying to work on a lot of cars at once to get the most financial gain from their service center. For example, an oil change can take a number of hours

Staff was friendly and service was done before the scheduled time. Lots of space to sit and wait and they even offered to give me a ride to and from work.

I bought a used Sequoia. After 2 months the battery was dead. They replaced the battery with no charge! Excellent service!

This is really a difficult one for me, because I like Toyota vehicles. This review is more about what did not happen and what should have occurred. About a couple of weeks ago I took in my Toyota van to find out how much it would cost to fix. It had a very weird noise in the valve area and I knew that Toyota has issues with the cams, and they quoted me $1100 to fix, I let them know that I had already replaced the valve cover gaskets and everything involved there like the spark plug gaskets etc. well apparently they heard that as I wanted the valve cover gaskets replaced. This will come into play later, after giving me the $1100 quote they call me back a couple of days later and they tell me you need a new engine! Which I know I dont, they just wanted to cover all of their basis. And I understand that being a dealership. So I asked the guy on the phone okay so how much is going to cost me for this estimate. And to put everything back together the way it was which I dont know what they did actually, because on the receipt it said customer requested valve cover gaskets, I did not request any gaskets I was letting them know that I had already replaced them they were brand spanking new. And how much did they charge me for that? 900 freaking dollars.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I was a service technician for several decades and before we used to do work on anything we would give the customer a quote and we would get a signature, I guess Toyota doesnt do that anymore, is really too bad because I feel like Im never going to use them again ever and I will be telling everybody I know about it dont take your car there take it somewhere else, because they are just going to rip you off. There now the reviews finished.

If youre into smarmy old white guys pushing your boundaries and trying to sell you on unnecessary services, this is the place to go. Also, everything that I have a reference for at my normal mechanic costs $75-125 more here.

I had the pleasure of buying a 2017 car from Toyota of Santa Cruz a few weeks ago. I would like to thank and acknowledge Stephen Hurley in sales. I was nervous dealing with a “car salesman“. But right away I learned that Stephen Hurley was not a high pressure car salesman. Stephen is a knowledgeable, Professional, very nice, respectful and patient person who helped me find the car of my dreams. And then he went the extra mile and after I purchased my car Stephen explained every feature of the car and even paired my Pandora to the car!I would also like to acknowledge Tom who had the difficult position of hammering out a deal regarding the cost of the car. Tom was very professional, kind and worked with me to help me get the car of my dreams.I guarantee you will have a great experience at Toyota of Santa Cruz. They really do make your car dreams come true.🚗😊

Very good sell service!The best team to made business

Ive had nothing but excellent service here. The only reason Im not giving them 5 stars is because I just recently bought my 4Runner and I havent had any real issues with it, so I cant say for certain how theyd do with anything other than regular maintenance. Every service tech Ive met has been incredibly friendly and helpful, and they even WAS YOUR CAR if you ask. One of the few places that dont talk to you like an idiot when they realize youre a female.

Complete disappointment is all I can say. This store used to be great, not sure what has happened to their service! Moving our 3 Toyotas from Santa Cruz Toyota to Stevens Creek Toyota for service.

They know what theyre doing, they do it fast, and they do it right. Keeps cars in proper maintenance and removes any doubt about reliability. Shuttle service is friendly and useful for heading home during a repair. Quality, efficient service.

The best customer service Ive had to date! The shuttle service was excellent!!!

Pleasant, helpful, and a great experience.

I drive my Trucks over to there from San Jose as they have the best service department. I buy my trucks and have them serviced there. Learned the hard way through the years that this is the best place.

First time I went there for scheduled maintenance on my spouses car. The customer service office is a small open-style compartment in the garage right next to the cars waiting in line. Kind of cold and impersonal. I found the service person more interested into making some money and speeding up than taking the time to explain everything in English terms I can understand. Ocean Honda is doing a much better job for my own car..

Abysmal shuttle service. I called Toyota, was transferred, then put through to a person who would schedule me a ride. But had to leave a message on a voicemail. No phone call 15 minutes later, so called again. Toyota then scheduled a ride to Enterprise rental company, and said it would be about 20 minutes.They have a nice web app to track progress. I did so, and when the driver approached my exit (about four blocks away) it showed me as having been picked up, and did not refresh at all.After ten minutes, called Toyota again asking about a ride. Voicemail again. Enterprise closed, leaving me and quite a bit of work gear on the street.Eventually they called me back and scheduled a ride again, very close to closing time. And didnt apologize.I was picked up, got to dealership repair, picked up my Tacoma, and headed out. So not exactly pleased with service.

Isidro was excellent at informing me of scheduled proceedures and found nail in tire saving me the trouble of flat; highly appreciated

I always go to toyota for my 5000miles service, i am a high mileage driver so i go there every 2 1/2 months, they always forget to do the carwash after the service then on my last visit last month they didn’t refill the water on my wiper fluid so i am wondering if they are really doing the routine check.

Best service I ever had for a car

Good service, not many choices. It can be very expensive. Expect to spend $1,000 every time you visit.

The toyota service center has been great so far. I have only taken my car in one time for its 5k servicing so my experience is not much, but I will update as I go.The service rep sent me a text message as soon as my car was done, and it only took 20 mins of the hour they told me I would have to wait.

Excellent, friendly A#1 service.

Always the best. Here for service!

Always prompt service.

Short wait great service

Great placeTo buy a car

Not sure they even looked at my car..

Shuttle, coupons for discounts. New owners over the last 3 months

They are good and fast

Toyotas sell themselves so I guess they can be rude

Quick and efficient

Weekend Managers are very impersonal.

Service Department is excellent

Best service

Walked in and bought a car!

Love it!

No go.

Very friendly staff we like to rent cars here which I do not understand why now they no longer deliver clean cars like the prisipio inside and out their kindness is appreciated

I can say that if I have had bad luck when I have wanted to buy a car, it has been in this place, totally disappointed indeed. Or maybe too bad luck, the salespeople who left me the 2 times I went.