Waited for 45 minutes for a pharmacist to answer my call, that I had questions about my prescribed medication and interaction issues. Never did pick up and answer my phone call. This store has went down hill very badly ever since 1 year of opening this store location. The pharmacists are rude, very incompetent too, as the evening prior I had question regarding the mixing of two different meds, and the female pharmacist on third shift had three very different answers. Then when I asked her why she had total different answers she began to make excuses. Very dangerous. The CVS at Target location are far better, and always answer phone calls and questions.This store on William is terrible to deal with. And a serious problem is its the only 24 hour pharmacy open serving the entire region, since Walgreens stopped being open 24 hours which occurred after their first year of opening. They have done their customers wrong. Still not answered my phone call and its been 1 full hour now. Also, they over charge me on medications too in the past.

They say 24/7 pharmacy but they close from 1 to 2. Too bad Larry Merlo (cvss ceo) would have to cut into his 37million+ salary to hire enough employees to honestly run a 24/7 pharmacy. Pharmacy staff is great, their management and administration is terrible

A young man by the name of Audo (I probably spelled this wrong) just saved me over a hundred dollars by using a coupon for my medicine. He works at the Cape Girardeau main CVS. Thank you so very much. He definitely went above and beyond for me!!

Dont bother calling. THEY NEVER ANSWER THE PHONE, LITERALLY!!!!! THE PHARMACY IS A JOKE!!!!!!! THEY CLEARLY NEED MORE EMPLOYESS! HOW IS THIS ALLOWED?!

What do I have to do to get someone to fill my script or at the very least answer a phone? I have scripts that are weeks late. I do not recommend this pharmacy.

The absolute worst pharmacy with the rudest staff. I did my refill online and was told it would be ready by 1:00. I get there at 2:00 and was told that it wasnt ready and it would take another 20 minutes. After waiting for a half hour I went and asked about it and was rudely told that they were busy and that they would notify me when it was ready. After another 30 minutes I went to the counter again and asked how much longer. The lady told me that it had been ready for awhile and they must have forgotten to notify me. No apologies, no sorry about that, just rudeness from every employee I interacted with. You could not pay me enough to ever use this pharmacy again.

I’ve never been to this pharmacy without an issue. If you use the app, website, or automated phone service to refill, they will never fill it. If you talk to a live person, then maybe it will be filled. When I do talk to a person to fill and show up hours later, they have no idea what I’m talking about and have to wait another hour. Also, they over charge. Somehow they created two accounts for me. I’ve talked to two employees about merging the accounts. They still haven’t been merged and that causes more issues for myself and the staff when refilling prescriptions. Do not go here.

Never answer their phone!

They dont care about the customers. Call and all you get is a recording. Do to covid we are in short supply of some items. But no way to ask if they have such items your looking for. And the website is no help either.

Stood in line in pain 20 minutes with 3 others waiting to drop off my prescription to get it filled. Ten people in line to pick up prescriptions. Only one person picked up their scripts at the counter while I was there. The line at the drive through went all the way around the building and no one seemed to be in a hurry. I left without getting my prescriptions filled. Even worse, my insurance requires me to fill my prescriptions at CVS. So much for making things easier.

The pharmacy personnel have very little knowledge of diabetic products and continually give wrong advice. Not to mention refilling the scripts is such a pain because they won’t give proper amounts or sometimes they give the wrong scripts totally and tell us to wing it. Type 1 diabetic. I just called and they now say they have no record of me ever purchasing some diabetic products. Horrible service. This place is looking for a law suite due to their negligence in medical advice. They are supposed to be the expert’s and they know nothing. I feel sorry for elderly people that don’t pay close attention to their scripts. Awful Awful Awful!!! Yes we are trying to get our insurance to transfer us to a different pharmacy ASAP.

FrustratingFor months now I have been having issues with the CVS app it will not let me login with face recognition it keeps saying oops there must have been a problem so I keep entering my password. I don’t know why you can’t keep your app up to date.

Place is generally kept clean. They are 24-hour. Sometimes it can be hard to find someone to check you out at the late hours.

Very dirty place, bathroom looked like it hadnt been cleaned in weeks, trash can overflowing, trash on floor, would not buy my meds here

UPDATE: Were going from 3 to 2 stars today. Once again they are out of stock on a common medication... forced to go elsewhere again.Out of Stock It happens sometimes. Open late tho, which is very helpful to those in a medical emergency after hours.

Was very pleased with there customer service. Very helpful nice clean store and very friendly employees.

Slow as Molasses on a cold winter night ! But they are the only place in town in network with my prescription plan, mostrich times I just pat the out of network price and go elsewhere. My Dr. Called in a prescription for pre packaged eye drops 8 hours ago. & I came to pick it up 3:45 pm and was told they need 30 minutes to finish it

This is my favoritw store because im a couponer, the staff is super friendly

Waited at that drive thru for 15 minutes. Never got any service. Never came to the window or acknowledge I was there. The guy just stood at his computer never moved. I hit the call button several times.

Overcharged 16 bucks on meds. Called them out on it. They didnt care. Do not get meds there if youre on a budget. Shop around. Rip off.

Convenience store and pharmacy for all your simple needs that could arise. They have a wide selection of imported water in that your mind of thing.

Slow line waiting

Dont try calling, you sit on hold forever while they pick-up and constantly put you back on hold without even coming back to the phone.

Its alright for quick stops a little pricey tho.

Staff at the Pharmacy were playing and giggling while my teeth were in pain. Took forever to get my pain meds out.

Service was really quick at drive thru. The staff is very friendly

Very clean, friendly, and has good prices. The store is also well organized.

Everyone is very helpful and knowledgeable

Great !People very helpful !

Unfriendly and rude staff. I also got ugly passport pictures there

Just another CVS nothing special

Great service