Hands down the BEST place to get a pool! Super friendly, and they know you by name every time you come in. Stop looking at other places and just go here!
I bought a pool last year from Room Mates. The employees are knowledgeable and friendly.
Great business, professional and courteous!
We are newbies with a pool!!! They are SO HELPFUL! Explained many things. We are still learning. This will be our place from now on to continue shopping, learning and loving the people who run it! Thanks roommates!!! You rock!!!
Before we bought a hot tub with Roommates a few years ago, we had bought a used one, which was a huge mistake, but Adam would come and do his best to fix it. Therefore, when we bought a new one. We bought a good high end one from Roommates. On March 14, I sent Adam a video and sound of the pump that was dying making a screaming sound. I did not hear back so I called the store. They put me on a his list. I called back around a month later and they said I was still on the list. Around the beginning of July I finally went in and asked if they could light a lil fire because the pump had finally broken about 2 months ago. They did and Adam came for about 10 min., was here and didnt speak to us, and left. The store called and said it was a fuse. I went to pick up the fuse and said I didnt think it was the fuse and let them listen to the recording. They said they werent sure but try the fuse anyway. My husband looked at the pump and it was completely locked up. So, we ordered a pump from Kastens, and they were very helpful in helping my husband install it. Of course it did not work because of the fuse and a seal. I called Roommates back and they sounded as if they were making fun of me, and I asked if I could have Adam at least come put the fuse in and help with the seal and they said he could possibly and werent sure. Adam then said I would need to find where it goes, use a fuse tester, and replace it. Otherwise, he couldnt be here for 6 to 8 weeks. So NO I WOULD NEVER BUY from them again!!!!
Very polite and friendly people and very helpful. Cindy is an awesome person.
They did the site prep and installed our pool 3 years ago. Had the foam liner installed. They told us we would feel rocks but they would not poke through. Well first time we got in the pool we felt several sharp rocks. Now we can feel the rocks have torn through the pad and will eventually rip the liner. They offer no warranty and said if we had complained at the time about the poor site prep they would have sent someone with a rubber mallet to tap the rocks down. At this point they are happy to fix it for a fee.We plan on having JoCo pools come out like we should have done the first time and have the job done correctly. JoCo will pour a concrete bottom with 2 floor drains prior to installing the liner so rocks are not an issue. If you have rocky soil the foam pad is of little help. Room Mates cut rate price does not save you in the long run when you have to replace the liner.
Scheduled a date for a pool opening over a month in advance only to be called and told they would not do it for an additional month (Well into summer time). The female contact first lied and said that due to storms they couldnt make it work - then admitted that it simply wasnt worth their time. Then she stated that she didnt care about losing future business.
My family got a spa from room mates. We had a great experience. Highly recommend
They installed a pool for me several years ago. I would highly recommend them. Theyre cheaper and have excellent quality service.
I bought an air hockey table from them. Enjoy it. They also have ping pong tables, spas, and swimming pools and supplies. Friendly people and they deliver.
I would give zero stars if that were possible. Adam came out to close our pool last year and neglected to get the autumn leaves out before covering it up. He said that when he came back to open it in the spring he would clean up the leaves and use something to get the stains out. Fast forward to today (July 24th) and the pool looks like a swamp because he didnt clean it out, just took the pool cover off, collected his money, and left. He told us to put shock in it and never came back. When we took photos in to Cindy to look at, she simply said Were not a pool cleaning company and refused to have Adam come finish the job he started. Weve now gone the entire summer without a pool and have to pay another company to get it up and running. Roommates has lost our business and I will never recommend them to anyone.
Great place to find great deals on pools, hot tubs, grills & much more!!
Bought above ground pool first year had grass growing in pool called Roommates ended up with 15 patches in bottom they would not honor warranty said only for seam, I would not recommend them to anyone, offered to sell me another liner and install it for another 1200.00 dont think so I will go to Aloha pool
All mom gas to do is call her order in, they have it ready for me to pickup when I get there!!!
Not good service
Helpful employees