We went in today to purchase a new phone and were courteously greeted by both associates. They were very knowledgeable and helpful to answer questions we had about our plan and several different phones under consideration. I highly recommend making this your Verizon store.

Fabulous customer service here! Very knowledgeable and patient, especially with a difficult transfer of service from a very old phone. Thanks, Dominic!

The staff at this store are by far the best I have delt with very professional and knowledgeable See Dominic and Gabe .

I was having grave difficulty with my video not loading to my Google Photos....Spoke with Dominic who possess great customer friendly skills....He listened, offered the suggestion to turn off my Internet modem which solved my problem...Being a customer of Verizon, Im appreciative for his help. It was essential l downloaded a particular video, asap....Thank you Dominic....

The Samsung S20 I bought them could not make or recieve calls. Within 20 mins had it fixed. Awesome customer service.

Our family has been with Sprint for the past 13 years. When T-Mobile acquired Sprint the service became awful. We went to the Verizon store in Canton, MI and were immediately greeted by Lawrence Adams. Lawrence was extremely helpful and took his time explaining the different plans and phones. We ended up switching over to Verizon and purchasing 4 phones. Lawrence went above and beyond for our family. He stayed almost an an hour after the store closed to get our phones activated and he made sure we had everything we needed. If your looking to do business with Verizon go and see Lawrence Adams you will not be disappointed.

My husband and I went to this store because of the good reviews we read. He was choosing his first ever smart phone. We were assisted by Greg who helped him find the perfect phone at an amazing price. We were there nearly two hours during which time Greg updated his new phone and showed him all he would need to know to operate it.We would definitely recommend this store to anyone seeking a new device and expert service. Thanks again, Greg!

Outstanding service, Greg helped my wife get a new iPhone and I got a Galaxy phone that I prefer. Transferred data to our new phones and gave us great deals on each. Highest recommendation.

Even though I live in Washtenaw County, my friend insisted I update my new phone at the Canton Center store because, she said, staff are very helpful there. Daniel B. was the service advisor on duty. He was very polite and professional. He aided me in selecting a new phone, then transferred all of my info, setting the new phone up EXACTLY how I wanted it. He took time to explain and demonstrate the features and answered all of my questions. The other staff, Greg D. answered the phone and took care of other customers so we could work undisturbed. If you need a new phone. I recommend making the trip to that store for professional staff and excellent service.

All of the employees were friendly and helpful, but shoutout especially to Greg who helped me select a new phone and get it set up. I would definitely recommend this location!

Had a great experience here with Char about a week ago buying a new phone. She answered when I called earlier in the day and was very polite, and then when I came into the store she was knowledgeable, enthusiastic, and extremely helpful. She managed to answer phone calls and help other people all while helping me and I never felt abandoned or forgotten. Kudos to everyone working there right now, since I know serious restrictions on people in the store are leaving a lot of angry people stuck outside waiting and then unfairly taking it out on employees.

Great location! No corporate store shenanigans! I was able to get my phone upgraded with ZERO hassle. Plus they’re offering limited in-store service during the state shutdown. Amazing customer service- honest, fast & knowledgeable. Best Verizon store in the area!

Gabriel was the perfect customer service agent today assisting me with new phone purchase. Easy going, friendly, engaged with us entire time, understandable instructions, good sense of humor, knowledgeable, definitely a leader in his field. Thank you Gabe!

Gabriel was extremely friendly and knowledgeable. He helped me set up my new account and my new phone in a very timely manner! Thank you!

Alba& Daniel were ABSOLUTELY FANTASTIC! I was so lucky to go in & they were able to help me . My phone wasn’t ringing, so I had to get a new phone, these guys were AWESOME! Not only did they help me to get a good deal, they were efficient and fast, it was all done within a half hour ! Thank goodness for Al & Daniel ! 🥰

Really enjoy my phone service and this location was super helpful. Gabriel went above and beyond to make sure all three of my phones where good to go. He even stayed an hour and a half past store hours to make that happen. Exceptional customer service, I look forward to doing repeat business with this place.

Greg was awesome helped me out getting my phone situated! Highly recommend them/him!

Unfortunately my father came to this store and was turned away with a number to call and the number wasn’t even in use, ahah good one guys. Me and my family have been loyal customers to your company for over 20+ years and found that very frustrating because he needed his phone working to get his unemployment information. LUCKY I was able to talk to Brenda from Ohio through the Verizon app and she was VERY VERY helpful and polite. I just appreciate her customer service very much, I hope the rest of your employees at the Taylor location can take some notes because if she was able to resolve the issue through MESSAGING on your app. Find it absolutely ridiculous.

Great service. Friendly and informative ! 4 stars!!!

2.5 miles away doesnt get service, 18 hours of customer service in store or phone doesnt complete lacking service or other account needs. Absolutely wasted a month, rejoined straighttalk. This has been no fun with verizon. STILL ON HOLD RIGHT NOW

I had used the Canton store before so returned there when I was looking to get a new phone and tablet. I was impressed with their protocol for Covid 19. My service representative was Daniel Bristow. He was very pleasant and informative. I am 75 and not real tech savy so he was very patient with me. I will definitely return to this store for future needs.

One of the best in the business for customers. One thing I like to draw your attention too, they especially take time for their older customer. They see that we don’t understand a lot because of our age and not understanding of these new products.We appreciate them at this store for the way they are to us.

Initially had a bad experience however received a phone call from Lawrence (manager from Verizon) who offered to replace my case. He was very kind My brand new I phone 10 SIM card stop working. I called this location and they said they had a new SIM card. When the employee removed my case to put SIM card in he cracked the case. His Co worker looked at him and said “did you break it he said yes”. He did not offer to replace my case. Also they said they could not activate my SIM card that I would have to do it myself. It took hours to get thru to Verizon. Very disappointed in this location but only store open near me due to Corona. So just to update Verizon is replacing my case Lawrence is awesome thank you for following up.

I felt that the staff wasnt as technically trained as I would have hoped for or expected. The gentleman who assisted me was very polite, but he used odd methods for finding answers that seemed archaic instead of modern and in the end I walked away lacking confidence in the knowledge I was provided. But for politeness, cleanliness, and products, they are pretty good.

Wonderful location! Came in to pay a bill and Al was so wonderful he may my day. Such a pleasant experience 5 stars for him!!

Much appreciation for the customer service that I received, from Al a.k.a. the sultan of Agrabah. This dude really helped me find everything I was looking for. No doubt I will return for a future purchases.

Excellent and very attentive! Definitely recommend Daniel, he’s such a people person! Thank you!

I recently bought a new Apple 11 for my husband as a gift from Sams (really bad customer service), and struggled with getting the phone activated and everything transferred over from his old phone. I did what they told me at Sams but couldnt get it to work. I called this store and spoke with Gabriel, very professional and helpful. After telling him my problem he told me exactly what to do and even offered to have me come in and he would take care of it for me. I followed Gabriels instructions and had the phone up and running and everything transferred over in less than 30 minutes. I wish I had purchased this phone from this store and in the future will always go there for new purchases or help if I need it. I highly recommend this store and had excellent customer service from Gabriel. Thank- you again Gabriel.

My visit today was more than I expected, the service and assistance provided for what I needed was 100%. Patience and understanding for this senior means alot. Thanks Al for giving your all to make purchasing a new phone cool.

Al was the best! I was having a phone crisis, had been to a different store where I was pushed away but when I came to this Verizon store, Al helped me. This store gained me as a new customer thanks to Als excellent customer service!!!!

Excellent service all around. Greg saw that I broke my iPhone screen and bent over backwards to get me a new iPhone and make sure I didn’t lose any information from my old phone. He also gave me a lot of pointers and tips to be more efficient with my new phone and set me up where it will be very difficult to break the new one. It was a very stressful experience but Greg made it go away with his knowledge, professionalism and going the extra mile to help me. He did so well that if i ever have another issue I’ll make the trek back there even though it’s no where near my house.

And two stars was being nice. They are more interested in selling you a new phone or selling you something rather than helping you. The best thing to do is to call Verizon technical support.

AMAZED AT THE TWO PEOPLE, AL AND CHAR, THE WENT WELL OUT OF THERE WAY

Was a great experience! Al was super helpful and friendly (for an android guy).

Stopped in at 10 am and was warmly welcomed. All of my needs and concerns were handled in a prompt professional and friendly manner. Will definitely be continuing to do business there. Thank you Lily.

Amazing manager, Greg, and also Charmaine and all...thank you! So helpful, so patient, and so honest. They really care about the customers and making sure you get a good information and all of the help you need.Would not go anywhere else.

I always get a nice smile and friendly service at this location! Most recently, we worked with Gabriel who was very patient, personable, and helpful!

Staff was very helpful and knowledgeable in helping me find the best plan for me. I had lots of questions and they were able to help me. Will come back if I have more questions.

Staff are incredibly patient, excellent teachers and so knowledgeable. Always willing to share and encourage an easier way to get the best use from my phone. Theyre the best!

I went in to troubleshoot an issue with my phone. The guy tried everything he could think of to fix it then I tried calling support there in the store. That left him free to help others which was fine. Ive had better service at other Verizon locations. Namely Birmingham and Bloomfield Hills but this wasnt bad. I probably wouldnt go back though.

Tareks service was pleasant and excellent thus the 3 score. Tarek was attending a customer, a customer came in behind me. The two managers were seated at the opposite desk gabbing away. The lady mgr was looking her phone. I only wanted to purchase a charger. I waited about 10 mins. I asked Tarek could he called one of the other customer service people over to complete my transaction and his response was that they were managers in a mtg. Clearly Tarek could not handle 3 customers and the customer he was working with allowed him to complete my transaction. Customer Service is truly a lost art form. If not for Tarek, I would give a zero in customer service.

This place is great. Awesome customer service and were able to answer any questions I had. The staff was great to work with. I was very impressed with this place.

My son & I went to upgrade both of our Iphones to I phones X .. We had a great experience there. I upgraded to iPhone 8 then changed my mine after they switch my service over to the iPhone X....Charmaine & Greg the manager both had excellent customer service. I offered them both lunch for my inconvenience. I will definitely recommend this location.

Fast, knowledgeable staff. (I visited the store mid-day)

MS Charmaine was very polite & helpfull. Would highly recommend dealing with her at this location. TY

Switched out my charger and put a new screen protector on my phone in less than 5 minutes. Excellent customer service from George. Would highly recommend to friends and family.

Thanks Al for being an awesome sells person and goin out of ur way 2 stay and extra 2 hrs with me tryin fix my iPhone which didn’t work so we decided 2 go with a brand new phone since Apple techs couldn’t figure it out...so thank u again for my new phone and I pad and saving me money as well

Char was terrific! Great customer service!!!

Very happy with my service took extra time to help me transfer my home phone

Do the technical problems Ive had the store Michigan Avenue been extremely helpful to getting my service working properly I understand we still have some issues that every taken care of by have the utmost confidence or rising and the people Im working with thank you very much and please tell the guys like Anthony and all the other people that doing a great job and have a nice day

Greg provides Excellent Customer Service!!!

Didnt even have the common courtesy to say hello customer be with you in a few. Go to the Belleville store. Just a couple minutes down the road.

This store has rude service employees! And dont purchase a pure gear phone charger! It will only last less than 3 months. Then you have to send it back to the so called company and wait for a new one. Now you have no way to charge your phone. This is not a true Verison store, if you want nice employees go to Verizon in Belleville the dont carry pure gear! I won give this so called Verizon store not one star it is 0 stars.

Super friendly, quick in and out!

Horrible lack of service by Jill. Not only was she rude to my husband who just called in to try to straighten out details on my sister-in-laws brand new phone that was ordered twice. When my husband informed her she was being rude and he wanted to speak to a manager, she said he was gone for the day and she didnt like his threatening tone. Then she hung up. There are several people who work here who are very helpful and accommodating... but between porting issues on one line causing me to pay a bill at sprint for an unnecessary 3 weeks and my husband being hung up on, the 3.5-4 star rating I would have given is now a 1. I will be calling corporate in the morning.

Sale associate Anthony helped my girlfriend and I out in upgrading our phones and plan. Super.professional explained all the changes thourughly to us so we understood everything new. did not pressure us into additional purchaseshighly recommended

Great service. Took care of me and got me some great deals! Travis is the man.

Very friendly and helpful, much better than the belleville rd store in belleville.

Amazing made the switch from T-MOBILE to Verizon the staff are well educated on the devices and plans.made the switch so easy.Thank you.

It took 5 hours to sync the stuff into my new phone but staff didnt mind me hanging out!

Friendly staff; great customer service!

Travis was super helpful and knowledgeable. Great visit and store.

The Rep that helped was was knowledgeable and very efficient, and the whole staff was super polite!

Really good place to get a phone if you have a whole day to spend. Whatever manager scheduled 1 person to work Saturday afternoon should be fired.

My 80 year old mom who came in to upgrade her phone ended up with a representative named Lily who is the rudest incompetent woman I’ve ever had the misfortune to talk with. She walked away from my mom when another customer entered the store and my mom innocently asked her why she’s been left sitting by herself for a half hour when Lily yelled at her to go to another store and to leave! We will be filing a complaint against this employee with her corporate office and filing a complaint with the state and Better business bureau! Beware of this person and do yourself a favor and go to a real Verizon store and not a pick up and go branch.

This place is total garbage. Went looking for a car charger for my Kyocera DuraForce Pro. The kid (Travis) fumbled and starred at multiple car chargers totally bewildered, I could have read labels myself. No researching compatible chargers on his computer or anything. Qmadix charger handed to me did completely NOTHING. Total amateur hour and very unprofessional.

Great store. Very helpful staff.

I wanted badly to hook up my byod service to verizon. First of all $20 is a tad pricey for a sim card when I can get one for nothing. The real problem happened when the gentleman at the desk typed in the wrong address and basically locked me out of a verizon account before even having one! He couldnt for some reason get the phone imie number to work. So he told me to go to a real verizon store. So I drove 25mins away finding out that by him putting in the wrong address he locked me out. So I had to go through the Hassel of sending in a dte bill and comcast bill plus my drivers license. Thank you verizon want my blood too! Its post paid I get it but geez. So any who my phone damn near got turned off because I wanted to switch after my 30 day post paid for cricket was over and I had one day left. So I had to go up there again just to have the lady tell me that the plan I wanted after taxes and bs extra who-knows-what tax would be 76$ for 5gb even after my work discount! Screw you verizon. So I went with straight talk and I get 26mbps dl and 12mpbs upload at only 48$ with 8gb data with verizon towers. Better speeds than my friends 100$ at&t plan! Moral of this story buy your own phone and never sign a contract

Went in having battery issues with my S4. Only chargers to 20% 8hrs on the charger and drops to 5% in 30min was in and out in under 15 min with a new OEM battery. Best part is they warrentied the battery

The gentleman tried to help me but you couldnt for whatever reason

Great staff very helpful

The manager here is extremely experienced in the mobile phone industry. Hell take the time to work with you, answer questions, and be sure you get into the right product.

If I could put a 0 I would. Went into the store to pre order two iphones and they charged my account. Picked up one they attempted to charge my card again saying I paid showed them they were wrong and he responded with oh I see it now. My fiance went in and picked up hers a few weeks later and they charged her again for hers... told her to get a refund we already paid he again said oh I see it now and refunded her and then charged her card again to close out the sales cycle therefore cancelling the refund. They will not give me my money back and I have had to contact my bank in order to get it back. Awful.

Screwed up my contactsmerged personal contactswith gmail now have over 1185 from 535even added craigslist adds as contactsi asked for receiptwhen they had me sign insurace waverthey gave it to me after i signed everything elseburied in it they charged an extra $30 per phone upgrade to be sent to my bill 1-2 months lateri was paying for everything in the store up front they knew this

This place is terrible I wouldn’t recommend no one to come here period! Poor customer service and rude from the start! Had to wait forever due to a poor system.

Go in to get a phone case come out with New phone and case WOW

The staff were not very helpful. I got different information from each person I spoke with. I ended up switching to AT&T.

Very prompt and friendly service.

Great help and fast service

Very helpful and kind!

Great customer service

Quick and painless

It was wonderful

Horrible customer service and ridiculously long wait times.

Greg is super to work with

Got my questions answered.

🤗😇

Bought a car charger

Mediocre, go corporate

Talk to Eric

Best service fast and friendly service