Big Hen aka Henry is the best car salesman Ive ever had in any of all my automobile purchases. The man took time out of his day and shot a video of the Ram I was interested in and emailed it to me before I was even able to make it there to look at the truck in person. All the staff at Shottenkirk was very professional and polite. I will be a Shottenkirk customer for life. Shout out too Bill in finance as well. Thank you all!!!!

Purchased a used Jeep Grand Cherokee from Bear at Shottenkirk Chrysler in February 2021. From the start, Bear listened patiently and helped to narrow down a selection based on our needs/desires. Never once did I find him to be pushy or shady. My wife and I really enjoyed Bear’s calm, relaxed personality. I felt we were treated with respect and given exactly what we were promised. The team at Shottenkirk is sharp…it’s no wonder they do the business they do, even in a tough market. Their GM, David Booth, is where it all starts. I’ve known him for almost 20 years and he’s proven to be a man of integrity who loves what he does and challenges his team to do the same.

Simply went to Shottenkirk to test drive the new Grand Cherokee L and I walked away with keys in-hand! Shottenkirk worked with me to make a great deal and got me out the door in relatively quick timing. They have a large lot of cars and were eager to ensure they’ve earned my business. Special thanks to Billy and Ace in granting me time to test drive and reach my family’s budget!

Andrew was by far the best salesman I have ever had!! He made the process fun and easy! Harvey went completely out of his way to get me the best deal in financing! If I could give more than 5 stars I would! Definitely recommend them!

Every one was wonderful, patient and kind. Made sure I was happy and well taken care of. Great group of people to work with. We have bought 5 different vehicles from them and will continue to go back. I highly recommend them if youre trading or even buying. Thank you for making it possible!!

Just want to say a quick thank you to the people over at Shottenkirk Chrysler Dodge. They were able to work with me and got me in my new Ram 2500 pickup truck. Sales Manager, Albert Ridgeway and Sales Associate Don “Bear” Gatlin were extremely helpful in making the purchase smooth and fast, along with General Manager David Booth who was able to get the truck that my wife wanted, which was at another Shottenkirk dealership, in a short amount of time. I would definitely recommend this specific dealership in your future car and truck needs.

Shottenkirk is the coolest place ever and a Jeep wonderland! The dealership is awesome and the staff made the buying experience even better. Our vehicle consultant Andrew knew everything about Jeep and went above and beyond to make us feel welcome. No pressure, no haggle experience. Thank you everyone at SK, we love our new Jeep!

The service is great. If you are looking for a new or used vehicle this is a great place to start. There is no pressure during the sales process. Ask for Cory Sims.

Bear is an awesome salesman. I always dread having to deal with a car salesman because they are way too pushy, not bear. He listens to what you want and gives you the space to make your own decisions. I would also like to acknowledge Bill in the finance department. Great guy!

Nowadays, trying to find any super duty truck is difficult. Chip shortages, limited inventory options, and unscrupulous dealers literally price gouging. I’ve walked in the door to several dealerships looking for new and been made promises that never transpired. Others dealerships toy with you to let you compete with invisible “others” who want the same truck. I was so weary of this that I almost didn’t visit Shottenkirk. I’m so glad I did though. Great experience. Friendly folks who ultimately didn’t screw me over. My trade was properly valued. The truck was right for us. And the process was made easy. Honestly, the price was very close to Kelly Blue Book and we got a few extras out of it. Cooper and Duck were great and made it happen. Need a super duty? Go to Shottenkirk.

I had an incredible experience purchasing my new vehicle from Shottenkirk! From the sales person Jessie H. to the finance person Harvey everyone was wonderful to work with. There wasn’t any pressure, the atmosphere was relaxing, and I would recommend giving these guys a try. They also had a ton of inventory when other dealerships didn’t many vehicles to choose from!

Give Shottenkirk and their best salesman Scott Trail a shot! They took excellent care of us, even going above and beyond to deliver what we wanted. I highly recommend themUpdate: Cant express how happy we are with this dealership. When problems arose they did not hesitate to correct them. They truly put customers first. Highly recommend

Couldn’t have been happier with my interaction with Kylea C! I have been looking everywhere for a new truck for my parents and Kylea and Gwen in Finance made it all happen!!!! From the right truck, getting what we wanted for our trade ins and then a flawless delivery!!!! Thank you, thank you THANK YOU!!!!!

My salesman Anthony was really good! This was my first purchase on my own and Albert helped me so incredibly much in financing. He definitely goes above and beyond for this company! So thankful for this car buying experience.

Steven Thorpe took excellent care of my Jeep and was very nice! He quickly answered all our questions and we were very pleased with our overall service! We will most certainly be back for any maintenance we may need in the future!

My wife and I just purchased a new Grand Cherokee L from Shottenkirk CDJR in Canton and we could not have been more pleased with the high level of service that we received during our car-buying experience. Kelsey Sternberg and her manager, Billy, were attentive to what we were looking for (new family car) and which features were important to us, and they worked diligently to find the perfect car for us at our price point. Kelsey and Billy went above and beyond for us and they have certainly earned themselves loyal customers!

My husband and I have had nothing but issues since purchasing both of our Jeeps from them. Not only did we both purchase them two weeks apart but we referred a friend who also purchased a Jeep through them. The first issue came about when they drove my vehicle hours away to install a backup camera without informing me how far it was. They used up my entire tank of gas and returned my Jeep on empty. The brand new backup camera didn’t work from the moment I tried to leave the dealership so it took another appointment and another full take of gas used up upon its return to me. In the meantime, the rental Jeeps they provided on both occasions were also on empty. That is 6 tanks of gas I paid for. Their solution was one $50 gas card. Within this process they conveniently stole or lost one of my original Jeep floor mats. The price tag details claimed to have 4 brand new tires but after attempting to rotate them 2 days before our wedding my Jeep became completely unable to be driven after leaving the dealership where we learned that they only put 2 new tires on it and the other 2 were the original tires from when it was made in 2015, tires that aren’t even made anymore. Those 2 tires while still having incredible tread, are cupping due to their age and caused my Jeep to tremble horribly while driving down the highway. Their only solution after spending 5 hours at the dealership was to give a discount for their overpriced tires, essentially making them regular priced. Not the way to treat a customer and definitely not what we needed 2 days before our wedding. Needless to say, they have now lost the business of 3 of their loyal customers for any purchases in the future as well as our routine service.

Had a wonderful experience purchasing my new car with Cory Sims at Shottenkirk Chrysler Dodge Jeep and Ram in Canton, GA. Never felt pressured and he made the process as painless as possible. Would highly recommend for anyone looking at getting a new ride to go see Cory.

Bear was my salesman. What a pleasure it was to deal with him.. No pressure whatsoever. Bear was there to make your purchasing experience enjoyable. Thank you Mr Bear.

My salesperson Cade was very knowledgeable and answered every question that I had thoroughly. He walked me around and introduced me to all the managers and the service department. The finance manager Terry was also very knowledgeable and handled all of my questions and made sure that I walked out with everything I needed.My experience at Shottenkirk a Canton was outstanding.

Big thanks to the guys here. Cleveland was the best salesman I could ask for and Albert helped me get the best financial deal possible. I WOULD RECOMMEND THIS PLACE TO ANYONE

The service department is the worst a dealer can have. I have been taking my van truck for 6 months to the dealer to have the check engine light fixed and when they deliver it to me they do not go beyond 15 to 20 miles and it appears again. Supposedly they fix it, they charge me a fortune and the check engine light keeps coming out. The last time I brought it to the dealer they had it for about 2 months and supposedly it was ready and they ran it over 120 miles to test it and the power did not come out. No namas pay the bill and come out in it and again the problem. So I honestly do not recommend this dealer at all.

I have had numerous problems since my oil change a couple of weeks ago. I have called three times and no one returns my call. I won’t give up, but my future service appointments will be with Jasper Jeep. I have never had a problem with that location.

Brian Neals my salesman was amazing to say the least. He explained everything along the way. Very easy car buying experience. Finance guy Bill just as pleasant. Thank you all so much.. loving my new Gladiator.

Shottenkirk was amazing! This is the only place I will shop for cars from now on. Ask for Cory!

Recently brought my 2020 Ram 1500 Bighorn in for its first service appointment at Shottenkirk Chrysler Dodge Jeep Ram dealership in Canton . I have been to many dealerships in the past with my previously owned vehicles and I found the Service team at Shottenkirk to be very professional and prompt with service . I am glad I purchased my Ram from them and glad to see their professionalism didn’t stop at the sales department!

I have purchased two vehicles from these guys in last 14 months due to fact that Bill Holt closed and was always the best customers service ever . Actually bought my wife a Jeep as well and switch to all Chrysler vehicles . Shottenkirk is by far the WORST customer service in the industry and their Service Manager should not have a job . Been their twice first to have wipers fixed and they didn’t do so then drove 4 hours in the rain today and they sent me home with not fixing and putting peoples lives at risk because of their lack of caring for their customers . Will never be back and will certainly go back to GM products based on service and reliability . Nothing like driving in the pouring rain with no wipers

Brett did a wonderful job. He told me it would probably be the next day before my Jeep would be ready but surprisingly he got it done the same day and before 3 pm. He was very nice and professional and kept me informed . Great guy with great service! Will be back again when needed .

I did most of my research online before I ever contacted Shottenkirk. My initial contact was by phone with a gentleman by the name of Josh. Josh set up a test drive for me and he was very friendly and helpful from the very beginning.Upon arriving at Shottenkirk, I was greeted by Mark. Mark did everything he could to try and make my experience with Shottenkirk an enjoyable and pleasurable experience. I must say he drives a hard bargain as he wheeled and dealed with me until we could come to agreeable point on the vehicle that I finally purchased. Bob was my financer, he was very informative and helpful in the final signing stages of the sale.Once I left the establishment, I experienced a small problem. I called back to the dealership and Andrew answered the phone, immediately he found a way to get my problem resolved. Not only were they willing to send a tow truck for me, but they listen to what I had to say. Upon returning to the dealership, Stephani was quick on the draw to write my issue up and get me a loaner vehicle.I followed up the next day, and Stephani got back with me as quickly as possible. As a truck driver, Im aware of many things that can happen with mechanical items. Not only did Stephani listen to me, but so did the mechanic who worked on my truck. They made it possible for me to get my truck back the next day with the problem resolved and assured me if I needed them again they would be there for me.I can say that I will definitely be back in the future to do more business with Shottenkirk. Theyre not high pressure, they just want each of their customers to have a happy and enjoyable experience. If theres an issue, theyre certain to rectify it from the get-go.Thank you Josh, Mark, Bob, Andrew, and Stephani for making my experience the best it could have been!!!

The service staff are quite exceptional, they did a great job and did it in a timely manner I give you six stars if there were six available!!!!!!

I travel full time in an RV that happens to be a Dodge van and to find a dealer on the road with such good customer service is amazing! Ryan in the service dept not only fit me into their busy schedule but he went above and beyond. The parts dept was extremely helpful as was their cashier. If you are in Ga. and have to have your vehicle serviced, Shottenkirk CDJR is THE place to go! Thanks again Ryan.

Great place! I’ve bought 4 cars from them as of now and will continue going to them as my first option! Bear and Duck are some of of the sales reps there and they were patient with me! After looking at about 5-6 different cars with Bear we finally chose the one for me! Thanks again guys!

Please do not take your vehicle here for repairs. They dont answer the phones or return your calls. I took my 2020 Ram in for a bad starter on September 27th (Tuesday). It is now October 21st and still no truck. The man who checked me in argued with me saying there was no way it was the starter. My appointment was 7am on a Wednesday, they didnt look at it until Friday evening. When I called Monday to check on it they said they couldnt find what was wrong with it. I got a call Tuesday evening informing me that I needed a new starter....... I was told they had to order it and it wouldnt be in until the 16th. When I talked to the technician, he said he had to prove and convince the service department that the started was bad. They didnt even put in the paperwork that I asked them to check the starter. The 18th rolled around and I called to check the status. I was told the part didnt come in and they now expected it on the 27th. I understand they cannot control backorder parts, but they can at lease communicate with me. This is my only vehicle and they could care less. There was one nice service rep who took time to give me info my rep didnt. He also tried to convince the company to allow me to use a loaner vehicle due to the extreme wait time, with no luck. I am very disappointed!

Amazing experience!! Highly recommend working with Scott Trails!! Goes above and beyond!

Best experience buying a vehicle. Salesman was informative, knowledgeable and kind. No hassle, no hidden fees, entire experience was amazing.

Was extremely pleased with the professional behavior of salesman and staff. Will be pleased to do more business with Shottenkirk Dealership in future

Steven was great. Service was completed on time with no issues. Easy in, easy out, smooth transaction.

Great service. The young lady who assisted me even offered to stay after hours to ensure I got my vehicle back timely. Prices were reasonable compared to non dealerships, and felt they did a great job.

Great customer experience, advisor was Ryan .. he did a great job, would highly recommend this service dept . And ask for Ryan ! Great job

I just want to thank all of you for everything. Everyone has been courteous, professional and attentive to me. I definitely will be coming back to get any work done on my Jeep. Thank you!! I definitely will recommend to go to Shottenkirk for any repairs for their vehicles. Thank you Steve for helping me out on getting my Jeep repaired.

If you want a pleasant experience, I highly suggest speaking to ACE. He was not only an absolute pleasure to work with, he was not pushy on trying to sell me a vehicle. He lead us through the entire process, and when my wife contacted him about leaving our garage door remote in the trade in, he did not hesitate to look for it for us (and found it). If I could give 10 stars I would.

Cleveland was patient and very helpful in the process of getting my nee truck. Highly recommend his service.

Today had to be the absolute best dealer service I have ever experienced. The service department runs like a Swiss watch!

Cleveland was a great salesman. He listened like a true professional, was not pushy, and got me in the vehicle I needed.

Merry Day to AllOur experience at Shottenkirk Jeep was GREAT and very friendly. I would highly recommend Shottenkirk to any family or friends. Our salesman ole Duck was very good and made us feel comfortable. Our finance person Billy was great. This is my second time buying from Shottenkirk. God Bless All at the dealer and Santa is always watching..

Excellent service from drop off to pick up. Staff is friendly and professional. Wasn’t my first visit and it won’t be my last!!

The car dealership bait and switch is alive and well. As they say, if its too good to be true, then it is. Went today and salesperson pretty much ignored what I brought in and even thought it was a lease and not a purchase offer. Thanks for wasting my time as they couldnt come within $5,000 of what was offered.

The slowest service department that I have ever experienced. The only reason I would return again is if the oil change/service is for free! My time is more valuable than the time that I waited here for an oil change.

Exceptional service from Pedro Caraballo in the Sales Dept. My husband and I bought a Jeep Wrangler and he was knowledgeable, efficient and made the purchase process as painless as possible. He helped us trade in two cars and we were satisfied with the deal we were offered on them.However, we were not happy with the amount of time we spent in the finance dept. While Bob is personable, what should have been a 15 minute transaction took almost an hour while he chatted and kept us at the dealer until almost 9 p.m. He did explain the paperwork and take care of the transaction, so I didnt reduce the 5-star rating.Overall a very positive car buying experience.

Great dealership culture. Kind, professional and courteous. We enjoy all the interaction with the staff, from leadership to the sales team. Everyone was helping everyone. We were in and out I less than 2 hours. Thanks Shottenkirk.

On Monday I was asked by my company to pick up one of 3 trucks we had just purchased from them. A time was set for me to pick up one of the trucks. I arrived 10 minutes early. I spoke with one gentleman who seemed to care less about me because I already had a sales person to speak with. He told me he would get my sales person. Thirty minutes pass. No sales person and not a single other employee checked on me as I waited. I finally approached the desk and asked the counter woman if my sales rep was there. She responded by paging him over the intercom. 15 minutes pass with zero help and zero checking on. The gentleman I was supposed to meet had in fact been on site but left. Finally and a man whom wasnt in a logo outfit approached and offered to help. After a few calls I had what I needed. He then informed me that I had arrived at the wrong time hence not being helped by my sales person. Within the next 24 hours Shottenkirk lost me as a customer. The truck I picked up started to brake down less than 18 hours later. I called the service department seeking help and was blown off. When the truck did break down 2 hours later I was stranded out of state in a tiny city. The same service department who blew me off did it again once it fully broke down. They sent me a number to call for towing. They made no effort to help address the issue. They didnt care that I had a trailer with me and that 2 towing companies Chrysler attempted to provide couldnt help me. I called a third company to get the truck towed. I, then had to rent a Uhaul to tow my trailer back. Shottenkirk made no effort after the sale and during there own failure to help me as a customer. I am a very level person, I understand things happen. The effort and care by this dealership is appalling and abysmal.

Mike Was Awesome! Very Helpful, Patient, Did not treat us like a sale but as friends and we appreciated that! no pressure at all, we would highly recommend! Ask for mike when you stop in!

Thank you Andrew Cardone and the team @ Shottenkirk Automotive Group for a great car buying experience!!!

Took a while to get the deal done, but Brandon Wilson was able to make it happen in spite of stubborn managers! He went to bat for me and got me a monthly payment my wife was not too furious about.

Awesome customer service. Cardone was mt sales person. He was awesome. The entire staff is great.

Bought TWO new cars a few months ago. Our salesman lost the 2nd fob for one of the vehicles. It took WEEKS to get a new one and that was after we found out he was getting one for the wrong care. Acted like he didn’t really care and all I asked for was some touch up paint for our troubles. NOTHING from anyone at the dealership to apologize or anything. Not very happy.

Cleveland was our salesman. He was very helpful, respectful and friendly. Great customer service. highly recommended.

They have a great team that take the time to explain what services you are needing for your vehicle. Great customer service!

The service department are the real salt of the earth folks. They don’t up sale unless they think you need. They will go by factory schedule of maintenance, for recommending service. Don’t be bothered by this. If they say you need it, and you are close, go with it. I’m a Jeep Grand Cherokee and a Ram 2500 Cummins owner. Thanks Stephen Thorpe at Shottenkirk.

I have used several dealers and Shottenkirk has the best service!

Personally the best experience i have ever had at a dealership. Cade Foster is the man! I’ll choose this dealership over any other from now on.

Worked with Ace to buy a 2019 Dodge Ram 1500. It was an absolute pleasure working with him and the sales manager. The conversation was always pleasant and relaxed. Would recommend anyone to Ace at Shottenkirk Canton!!!!

I received EXCELLENT service while at your establishment. Nikki was very friendly and thorough when she explained to me the recall process, along with giving me a list of recommended mileage services. I was also very pleased with the overral flow of the service desk and both the waiting area and bathrooms were very clean. Thats a plus!

Excellent service for my car and very nice, helpful and polite employees. Very pleased.

I was so anxious about getting a new vehicle before a big move out of state. My husband has always driven smaller vehicles for me. It is one of the few things he does for me. So this vehicle was for him. I looked really hard for this vehicle that had 4 wheel drive and was green amongst other things. I was not even sure our pre-approval would be enough. However, Sydney was a star. I didnt get to talk to her much. But she took care of everything before I got to the dealership. Moriah was also efficient and charismatic. The paperwork was done in no time. Duck was energetic and helpful. He helped us with long term goals and find a price that we agreed was acceptable for the vehiclw. Harvey was kind and patient. Also,I loved all of the ducks. We were given elephantduck and giraffeduck. They are the guardians of the jeep. Thank you all for everything.P.S. This was the one AND only dealership we went to together. That is amazing and so relaxing. We all know how vehicle hunting can be anxiety inducing. ❤

Service department is a joke at best. Thank goodness there’s now a Chrysler/Jeep/Dodge dealer on 92 in Woodstock now.

The team has been great to work with. Steven has done a great job working through my vehicles issues and has been open to thinking outside of the box.

Thank you Duck for helping me with my jeep! I love it so much.

Purchased a truck on 5/4, still dont have my tag/registration. Wouldnt be the biggest deal if there was a delay, except that I cannot get any assistance from the dealership. I have called multiple times, emailed multiple times, and am not getting a response. It has been 6 weeks and the dealership still hasnt gotten my tag. Very disappointing how when I emailed and called prior to purchase I got an immediate response, now after the purchase of a $90k+ vehicle cannot get a call back. Unsure what happens when my temp tag expires and I still dont have a tag, guess I will be finding out thanks to Shottenkirk Chrysler.

I recently had my car towed into Shottenkirk CDJ in Canton, Ga. I was stressed about being out of a vehicle. They removed that stress by taking care of everything for me. I have my car back after an alternator and cabin air filter replacement and it is performing great. Chris Johnson and Steven Thorpe in the service department were a pleasure to do business with. They kept me updated throughout the entire process. I would highly recommend visiting them. I am very appreciative of the support I received from the Shottenkirk CDJ Canton service department.Adrian

Jackson and Mr. Ridgeway were very helpful. Would definitely recommend for a good car buying experience

Steven Thorpe provided me with excellent customer service! Im not a patient person but, Stephen keep me abreast of the situation everyday, as my Jeep was in service for 5 days. Going forward, Stephen will be my personal Service Consultant!! Thanks again!

They got me in right away to get the recall taken care of. It took all day but they did it right.

Not even one star worthy.. Service department does not help you at all with your car. Your told one thing when making the appointment and another at check in only ro find out they have your car all day and not even look st it after you have a appointment. I would not ever take any of my cars back here again.

Was recommended by a friend. Glad I did! Don (Bear) Gatlin was my sales Hero. Look him up and tell Tim Pace sent you!

The part needed took a while to come in. Except for that, the service was great and so was the service advisor.

Pay the employees more money so they provide a better quality level of customer service

Really pleasant experience. Didnt take all day like some dealers.Bear and Duck were great. Tony was also very nice took extra time with us even after they were supposed to have closed. Definitely would buy from them again! Love my Highlander!!!

The southern gentleman was great company and was great help in the purchase of our new vehicle will be returning for the next purchase 😀

Friendly service. Pleasant waiting area. Vehicle was in and out.

Was an amazing experience dealing with Brian Neal. He listened to what I was saying and did not push anything onto me. Was very respectful. He made sure I was aware of all the options whether new or used and took the time and patience dealing with me and my budget. Would go back again for the next one!

Steve in service is always caring, helpful, and does his best to help keep the wait as short as possible. Highly recommend Shottenkirk and their service department!

The wonderful people at Shottenkirk CDJR made my car buying experience absolutely phenomenal!! From friendly communication before my appointment to being greeted at the door by my sales representative, I received the warmest welcome. The entire time my son and I were there, we were treated with the utmost kindness and complete hospitality. Ace, Albert, Taylor and everyone at the dealership provided customer service unlike any I’ve ever experienced Anywhere!! They offered snacks, refreshments, food, comfortable areas to wait and they just went above and beyond to make sure we were comfortable, happy and didn’t want for anything, constantly checking on us to make sure we were okay. They made us feel like family and that’s something you just don’t get nowadays. I will be sending everyone I know who needs a car to Shottenkirk CDJR and I will return for my future vehicle purchases. They created a loyal customer for life!

Great sales staff and Great service team!!Purchased new vehicle in January, 2021 and brought in for service today.Colton Williams is a fantastic service writer, very knowledgeable and dedicated to GREAT customer service.For RAM sales and service, Shottenkirk is the BEST!!

Shottenkirk always takes care of my vehicles. Service Director and his team are awesome

The dealership did a Good job in satisfying all my truck needs.

A great place to get a car in youre price range, the quality service that the employees have is amazing.

Horrible service department. I took my Jeep Wrangler in for service and 2 warranty issues. They had the vehicle for 24 hours and didnt get anything done except for the oil change. I could have had the same thing done at Jiffy Lube in 15 minutes. They were unable to diagnose a check engine light code, and didnt have parts in stock to fix other issue. I also specifically asked them NOT to rotate the tires since I have very expensive aftermarket wheels and tires..guess what? Yep, they rotated them. Pass this place by.

Excellent courtesy and service. No complaints about repairs and follow up..will return for regular services.

Shottenkirk is by far the easiest and most efficient dealership I have ever used and I would definitely recommend them to anyone looking for a great vehicle. Love my new truck thanks Scott “Duck”!

Best service my wife and I have had at a dealership! We Have purchase both of our vehicles through their dealership one three years ago and one just this past Saturday they never disappoint best service Ive had at a dealership to date!!

We had an appointment Thursday at 3:00 for an A/C recharge. It is now Saturday at 3:00 and they still have not even started yet and have not been offered a single explanation on why it has taken 3 days on the most simple thing. Unreal.

Buying a New CarWe bought our 2nd car from Shottenkirk. Scott Trail and Juan Carlos were absolutely amazing. If you need/want a new car go see one of these two men. I will always return to Shottenkirk.Servicing Your CarSteven is your guy. He makes sure you and your vehicle are well taken care of. EXCEPTIONAL Customer Service.

I have bought lots of cars in my lifetime. This was the easiest and quickest to date. Brian Davis was my salesman. Great guy, not pushy and I felt right at home. I drove from Austell and I’m glad I did. It was worth it!!

As a First time buyer The staffs are so friendly and accomodating. As we waited staff members walked by and would ask if we would like refreshments not just once but continuously. When it was our time to meet Albert Ridgeway he was awesome he helped me to get approved for a car. Then Jean Carlos made us feel comfortable while waiting for the result for my application. He went on the test drive made sure we was good with the vehicle. I recomended this place to get your first vehicle either your dream car that you can own. Highly recommend both of these Guys. Will definitely continue my business here!!

Great staff and dealership to work with. This was my second vehicle with them and they went above and beyond to get me what I wanted and keep my payments where I wanted them.

Terrible experience at Shottenkirk. I have purchased a jeep with an extended warranty. They say the extended warranty is bumper to bumper but every time I bring it in they seem to say that’s not covered. When I do bring it in it takes up to 10 days to get anything done because I feel I am at the bottom of the list because it is under warranty. Customer service is lacking with zero callbacks unless I called them asking for an update on my jeep. I would not do business at this jeep dealership there are several other jeep dealership so I will give you better service. My service Repour contact person was Rocky. Avoid him at all costs. I’ve had good experiences with a few other service reps.

Nice people in Service Dept...but they just need more help. They are over worked and it shows. My reply text to the automated text they send when you drop of the vehicle for service when unanswered...twice. They said they would have the Jeep ready at end of day. I called and left a VM. No response so the Jeep stayed overnight. I didnt mind that so much...but they left it out in the rain overnight and didnt both to but my plastic top/back window down...so now I have water in my back area. Yes, I should have closed it before I dropped it off, but gee willy, cant they see that its open and zip it down? Showed up today to pick it up and pay over $1000, which is fine...but I had to wait 20 minutes to pick it up. Mr Shottenkirk, hire more people and tell them to answer the automated text! Nice people but next time, I going to independent mechanic.

My husband and I visited Shottenkirk in Canton yesterday. We had the pleasure of working with an excellent salesman, Brian AKA the sometimer and Albert in Finance. Both gentlemen were patient, personable, and relatable. We arrived at the dealership with the hopes of having a Jeep transferred from another dealership. However, Brian took the time to show me comparable models on their lot to see if any would satisfy me. At first, I was hesitant and thought I had my mind made up. Nevertheless, I came across a Jeep that met my needs and I am so in love with it!The service we received was above and beyond! They made the entire buying process smooth and seamless. They were genuine, sincere, and not once did we feel pressured or overwhelmed. We are so grateful for their time and energy spent on us. We highly recommend this dealership! Rest assured, when were ready to buy another Jeep we will be back!

We worked with Ed, and drove from Knoxville to see the vehicle! Ed went above and beyond, he made was extremely professional & friendly, and made our drive worth while! We highly recommend him to anyone & everyone!