We purchased a swimming pool from these guys and had a decent experience. I went back for a Jacuzzi Spa and I’ve got to say that it feels like a huge mistake. They are taking the big-box “Walmart” style approach where they just serve as the middle man to sell the Spa and offer NO service and support and from delivery on and delivery was suspect.

Great help from the sales staff. We were able to put together a set we liked and could get ASAP. Price was great and fantastic quality. Take your time, ask questions and see what they can put together for you. Definitely recommend.

Always a good experience at the Great Escape! Friendly service and good sales. I bought a pool 3 years ago and just bought a hot tub!

Had what I wanted and it was in stock. Kinda amazing in our screwed up world of order and wait 24 weeks.

Excellent experience from top to bottom! Sales team very knowledgeable and can answer any question . Install crew were great they kept me informed of changes and did Excellent work excavating and installing pool. Only took 6 hours to do 21foot pool. All workers were informative and professional . Thank you Great Escape!

The product quality appears to be excellent. Much better then I could find elsewhere. The sales man was friendly and helpful with out hovering and there was no pressure. It was a great experience so far and I hope that will continue through the delivery process.

I just visited Great Escape in Canton near Belen Village. I was Never greeted when I walked in. I Spent 15 minutes browsing the outdoor furniture, much of which had no pricing. No one ever asked if I needed help. I walked past three employees who were talking as I was leaving. Again no acknowledgement or “thanks for stopping in”. Would never go back!

The quality of their products seems pretty good. And their prices seem fair. Their showroom is large, filled with product, and well laid out. But it’s their service that is truly outstanding. Salesman 2405 Colton H did a really great job working with us. We couldn’t afford to get everything we wanted, but he worked with us, and maybe next year we can complete our outdoor dining set. When we do, we will definitely go back to him.

Our sales rep, Anthony was very informative and set us up to come in and actually try out a couple of the spas. He answered all of our questions and really made the process of purchasing a spa very smooth. Ask for Anthony if you are in the market for a new Spa.

06/21 Overheard salesman telling potential customers they could not have a pool installed this year, when I questioned my salesman he didnt know why he would say that yet couldnt give me a installation date. When I pressed him he became angry and walked away from me! They were sold out of pools and advertised so! Hence why I couldnt get a pool put in this year....yet wanted a deposit! I have no tolerance for being lied to. I will never ...ever return.

My husband and I chose to purchase a 30 foot above ground pool from Great Escape this year! Honestly I can say, they have made this the most pleasant experience possible! Being new to owning a pool, they have been extremely educational and patient! They offer pool school with Tony every Monday which I attended and highly encourage any new pool owner to make time for! He truly made me feel so comfortable and confident leaving that class!! I feel very taken care of anytime I take in a pool sample! They are extremely knowledgeable and will leave you feeling confident! EXTREMELY PLEASED ALL AROUND!!!

My Salesman was very helpful and informative. He took the time to fully explain the features of the pool I had chosen along with the installation aspects and timelines. He did not try to sell me anything I did not want and put together a complete pool package.I will see how the actual installation goes.

First and foremost Excellent customer service. In store service A+, online order service A+. Great selection of products, quality and price. I highly recommend shopping here. Nate is our go to salesman.

I had a pool related question. They didnt service what I needed, but directed me to who did. Excellent customer service. If I ever need anything else, I will stop there first

The company they have set up their pools is worthless! They left pipe threading tape(that was still on the roll) inside the connection of the hose that runs into the pool filter. Luckily l, it didnt ruin our filter.

My wife and I have purchased several big ticket items from Great Escapes. Always loved coming here. In August last year we purchased a patio set or so we thought. We ordered all pieces for approximately 3,700 left a deposit and they were going to order them in. They suggested we could leave them there until spring. Well months ago we received a call to confirm our order, ok... We already left a deposit and signed the paper work but ok, I called back and spoke with someone who assured me we would have the furniture in April, they were waiting on a few pieces but no problem. I called to today to first be told my sales person is off and they would call me back, to find out that they were actually there. After speaking with him he said I will get this all worked out, called me back 30 mins later to say the over sold that set and didnt have anyway of getting it... Really someone who has spent a lot of money with your company and was promised multiple times the items would be available to be told well I guess we will refund your deposit. I am beyond disappointed with this organization and would never do this to my clients. Need less to say I will be sure to let all my customers and vendors know to steer clear of this place. A once happy customer that advocated their business is now a lost customer. Oh well I am just a number. Stay clear of this place if you need to order something!!!

The staff there in Canton is awesome! My order came in super fast Im definitely a customer.

Brian and Adam- thanks for working with us! Truly appreciate the experience.

My family purchased a pool this year from the location. . The schedulers were up front or would text letting you know if there were any delays with the installation. Originally told it would be a week later than originally stated and then ended up being on time of the original install. The staff at the location has always been friendly, very informative and always get an answer. Attended Pool School with Tony last night to learn all about taking care of a pool. Was an all around great experience and hope to continue to do business with the company.

Thats a nice store. we got our umbrella for outside patio table and the base to hold it.

I love this store .its clean staff is friendly and knowledgeable,the prices are good the displays are nice ! They have anything you can think of for recreation.pools and spas indoor and outdoor !

Our sales person Nate, was extremely knowledgeablea and helpful! We got some great outdoor funiture pieces at a terrific price!

Tony is an amazing sales rep he went above and beyond, friendly and very patient. Thanks Tony you rock!

I bought my new deck furniture from a great salesman named Brian. He was by far the most patient and helpful person I have ever dealt with. Even when the delivery people messed everything up, Brian took over and made everything right. Most places would have made me deal with the bad situation but Brian took care of it for me. I really appreciate the way he handled everything. He is definitely the reason that I will be back.

Friendly service, we found everything we needed and are just waiting on one ordered part! We will be back to shop again.

We absolutely love shopping at Great Escape. Brian, our sales rep, has always been beyond helpful and patient with all our questions and needs for our pool! Would definitely recommend this location!

We are first time pool owners and had a great experience. With Covid there was a delay in getting the pool, but we were made aware of that from the start. Staff always seems very nice and helpful. Pool school is such a great thing! Especially for us new owners that have no idea what we are doing.

They are so helpful and knowledgeable. There are other pool stores closer to us, but it is well worth the drive to make sure we are getting the correct information the first time. Definitely recommend working with them.

Not only good customer service, but going ABOVE AND BEYOND!!! THANK YOU, TONY!! Seriously have not had this level of service from any business, ever!!

Its bothersome that I have to give a star at all. I was told by the store manager (Kyle) that the product I purchased was low quality ($800). I was told that my patio furniture would be replaced or I would be given store credit and that was a lie. I was given the run around for a month with several emails and phone calls of BS. Save your money, go elsewhere.

I cant truly express how grateful I am to my friends who recommended Tony and the staff at the Canton Ohio Great Escape! I truly appreciate the staff. Tony, Pat, and the rest know their stuff! Theyre always been knowledgeable and patience with me. I wasnt a fan of getting a pool, (Karens idea), but I can honestly say that Tony has shown us how easy keeping a nice pool can be. Going into our third pool season, my wife and I continue to go back to Pool School night to refresh our info. Its the only pool store of any company weve checked out that actually teaches what it takes to keep a pool healthy. Weve saved a bunch of $$ and guesswork. Great place, good people! I highly recommend The Great Escape in Canton, Ohio!

I was referred to you guys, and I’m curious as to if you guys do payments, and help level ground? I was told you did.. however I can’t seem to get in touch with anyone (busy season) understandable. Thanks!!

Great prices and great products. The service here is second to none. When looking for our first pool, they knew the problems wed have dealing with our particular city, and they helped us take care of everything. The installation crew they sent were a friendly, professional team of guys. Years now after the main sale, they still treat us with the same friendliness and helpfulness as they did the first time we walked in looking to buy our first pool. Tony is extremely knowledgeable and eager to help. Anytime weve ever had an issue or a question, our immediate thought is, Lets ask Tony. Sure weve tried other places over the years now, but we always end up right back at The Great Escape. You wont regret doing business with these people. If you do, you may want to step back and look in the mirror. My bets they arent the whole problem.

From the salesman to the installers our experience with the great escape was absolutely perfect. Brian was honest and completely open when ot came the good and the not so good of our purchase. It was the busiest pool buying season in history and he was completely straight up with us about the timeline we were looking at. The installers were running behind due to weather but worked their a@%$s off to get caught up and deliver on the initial scheduled date. Mark, Matt, Mike and Crazy Don (heehee) couldnt have been more professional and knowledgeable. The only negative of our experience with the install was that the installers were so fast and had to leave so soon. Brian, Mark, Matt, Mike and Don, overall were far more than we could have asked for. Thanks a lot guys. Brandon.

The entire staff goes above and beyond to assist! They are definitely well-trained and very helpful. I would highly recommend purchasing your pool and supplies from the Great Escape Canton! I believe that the success of this team stems from their manager, Tony Kohler. He treats every customer like a long-time friend! You cant go wrong by choosing The Great Escape for all your pool and spa needs.

Tony is amazing! He is extremely knowledgeable and helpful. I attended pool school and learned a lot. Even with Covid and a few bumps in the road, my process of buying, installing, and learning how to care for my pool has been great! I dont think you could ask for a better group of people! I would completely recommend them.

Brian went above and beyond expectations to make sure our experience was great. Due to Covid, weather, and some miscommunication, our pool buying experience could have been pretty poor, but Brian did an amazing job making sure our expectaions were met and exceeded. I will definitely be a returning customer.

We would highly recommend Great Escape to anyone looking for a pool! We purchased ours in 2017. Our water level was down significantly this pool season so we were concerned about a leak. We drove down to Canton and talked to Tony. Wth the coronavirus, his staff was limited and so for him to commit to driving almost an hour to check out our pool for a leak could have taken awhile and we understood. But we shared the concern that the water was too low to run the pump. And 2 weeks prior we had just added 4000 gallons!! And we were expecting a second delivery of water within a day or so!! He said he would be there the following afternoon, and he was!!! He found the leak and patched it!! Thank you Tony so much!! Cant say it enough!!!!!

This store, employees and the products they offer are amazing. Since opening, we’ve purchased a new pool, patio furniture and a 6 piece theatre seating group and have had nothing but great experiences. The sales staff is highly knowledgeable but they do not use any kind of sales pitch, they show you their products, step away, then let you decide. The pool installers were great and the delivery guys were in and out within 15 minutes. I would highly recommend this business and their products.

I finally purchased the pool I always wanted. The staff was very helpful. The pool school they have is awesome. Tony, the manager of the store teaches the pool school. In one 2 hour class I learned all about my new pool and how to take care off it. Thank you Tony! I highly recommend this store.. The staff, the service, and products all top notch!

We have been through allot of ups and downs and through all the confusion Brian and Colton went over and beyond to make things right. I was very displeased but the best advice I can give anyone visiting the store give them a chance, this is a very busy time buying a pool and it will come with some delays but talk to them they care about their customers and take the time calling and getting it done. Thanks again for putting up with us

I bought a pool heater in June, 2019 to replace my 15 year old heater. The cost was around $1400. . it was installed by a certified technition and has only been used for about 4 months. I called hayward and was told it was no longer under warranty although the manual says its under warranty for 3 years. The replacement exchanger is around $700. My tech believes that I was sold a used heater as new because the amount of corrosion is not consistent with the amount of time the pool the heater has been in use. Great Escape sales me offered me a deal on chemicals!

Went in to buy items was charged more than price tags said like 4 to 5 dollars more said they didnt have time to change prices wont be going back last I checked thats false advertising or at least miss leading your customers wont be going back so when u go here expect to pay more than the advertised price!!!

My husband and I moved into a home that already had a Great Escape pool. Never owning a pool before, I went into the store for more information. Wow, I’m so glad I did! I was blown away by the friendliness and knowledge of the staff. Every Tuesday they have an hour and a half class to tech you everything there is to know. Today was the real kicker; I went out to empty the skimmer and realized that the pump wasn’t working. I called as soon as they opened to talk with someone. They told me exactly what was needed and how to fix it. I told them that I’m too scared to touch anything electrical, so the manager came to my house within a few hours and fixed it!! I am again blown away with their customer service! I would recommend them to anyone I know!

We recently purchased a pool from The Great Escape in Canton. I have been so happy with our purchase, and the level of customer service that I have received from the staff working at this store. I have called them every day since my pool was installed with questions, and everyone has been so very kind and helpful! Today, there was a minor issue with my heater, and I called to see if someone could come out to check it out. Well, someone was there within 20 minutes and had the problem fixed right away! Highly recommend.The only thing I would recommend for improvement would be to include gas and electric installation with the install of the pool as an option. Otherwise, everything has been great!

Tony the manager of the store is amazing ! He helped me out so much with pool school and my pool is always perfect all summer long. The costumer service is outstanding so I have no need to go anywhere else for my pools supplies and any questions I have Tony is always there to help me, I wish all businesses were run this way ! 2 thumbs way up 👌

The Great Escape is the go to place for pools, supplies and backyard living! The staff is knowledgeable, the products are A-plus and I couldnt enjoy my summer without their help! We purchased our pool 12 years ago and it is still fabulous to this day! We enjoy our hottub that we bought there and I get all my water supplies from them. I highly recommend the Great Escape!

The great escape is awesome the staff is so friendly and helpful and they have classes all the time to help you learn how to maintain your pool once you buy one there and yes I suggest by when there because my pole from there is the best thing ever. We bought our pool there last year and I am so happy with my purchase the next thing I will by there is my hot tub which I am looking at now just waiting for them to go on sale LOL I buy all of my pool supplies there I bought our table and chairs for our patio from here. Everything is great quality I have no complaints from anything I have bought from The great escape and I will continue to shop here for all of my outdoor and patio needs.

Horrible experience! I do not recommend this place they have no idea what they are doing, totally unorganized!

Lots off pools and spas as well a furniture

My husband and I recently purchased a pool from The Great Escape in North Canton. We are happy with our purchase. Mr. Pat is an excellent advisor in what we needed for our pool. The staff are wonderful people to go into a store and speak with. Pool School with Tony is a blast! He puts people at ease and answers any and all questions. He makes it very fun and engaging. Very knowledgable. We are glad to be working hand in hand with this group of people. Thank you!

Very upset came in on July 20th . Knowing may be to late for a pool this year . But at least needed knowledge of what kind we needed wanted. Where at our house would be a good fitExcavating that might be needed.Yes. A pool cost estimate.Greated by sharp rude sales guy. Who basically let us know we are wasting everyones time.That they dont do next year buisness until February.I must be the only idiot who plans in advance

Excellent prices on pool supplies. Less expensive than the competition down the road.

I am overly empressed with the process and sales Rep Brian. He was very easy to work with, very knowledgeable and so friendly. He made us feel like family and worked with our price range from the beginning. Never pushy or made you feel like you were asking stupid questions. Brian has been a absolute pleasure to work with and I look forward to working with him in the future. I know I can always count on Brian! I highly recommend Brian as your sales rep, if you are looking to buy at The Great Escape!

Highly recommend. Every time I go into the store to purchase something or have a question they are so helpful. They know exactly what I need. I would recommend this place to anyone. Tony and Colton are the best salesman to deal with.

I had written a review a little over a week ago but had removed it because I was eventually contacted by management. We purchased our pool (above ground round) in February of this year (2020). Prior too and after installation in May, the week of the 18th, we were unable to get in the pool for several days due to poor weather, cold water, etc. When we did get in for the first time several days later, we discovered a small hole in the liner, approximately 2 feet under water. It was very difficult to get a hold of anyone and I ended up going to the store and was not pleased with my service. I never accused anyone of wrong doing, I just was in shock our brand new pool had a hole However, a manager did call and we seemed to settle everything. The installers came out and patched the hole and I was assured a new liner, chemicals, and water at the end of this season or beginning of next, my choice.We then cover the pool with the brand new solar cover. The solar cover sinks over and over again. It will not cover the pool. We remove the cover and literally every single bubble is popped on the cover. Im not exaggerating. Every single one. HOW? I figure it must have been defective. We go back to the store and they order a new solar cover for us, thankfully free of charge, and it will be here hopefully this week (of June 8th).Wake up this morning and notice immediately that the water level is QUITE a bit lower than it was yesterday. I can tell, because remember, we dont have a pool cover at the moment. I go around to the far side of the pool to huge puddles of water. The chlorinator hose blew out somehow. How? I have no idea. But it did.I have dreamed of having a pool my entire life. Now, I want to get rid of it. It has been exactly 18 days since our pool was installed. I may have just terrible luck. The companies that Great Escape purchases from may notoriously send out defective products. This may be a rare or regular occurrence. Whatever the explanation is, our experience in the short 18 days since our pool has been installed has been awful and I would strongly suggest reconsidering, or at least doing more research than we did. Hope this review helps someone out.

I am giving our experience with buying an above ground pool a one star. We have been extrermely disappointed in the process. We purchased our above ground pool in March. Our salesman said he would call us to let us know when we could set up our installation date since they currently were not installing due to COVID. We were completly understanding to that fact that we had to wait. However we never recevied that call. So at the end onf May I called and they said oh yea we can get you on the list and gave me an install date of July 8th with pool delivery on the 3rd of July. We were a little upset because we had ordered our pool very early in the season and now would not be able to get our pool until the middle of summer because we never received a phone call. Now our pool has been delivered and is sitting in our garage but the installer has pushed back our install date yet another week due to weather! What weather?! it has not rain in weeks! So now we have to wait until the 15th and hope they do not push us back again. We are currently considering returning the pool and going with another business next year. We will never do business with The Great Escape again.

Went here to buy a hot tub. Went in 2 weeks ago and was told to come back over labor day for more savings. Went in 1 week later to make sure thats the one we wanted, only to be told by a different person that there is no such sale and if we didnt like it, to go elsewhere. So we are. I would rather pay more and be respected than to get a deal and be treated like sh**! Never will I go in this place again or any of my friends.

Had what I needed....very friendly and helpful

Went into the Canton Ohio store looking for numerous items we needed for our pool. After walking around the store for nearly 30 minutes and watching employees wait on other customers that came in after us who intended on making larger purchases than we were we left. Really disappointed in the lack of customer service and professionalism in this store. Will not be returning!

This place has the best prices around. The salesmen are always great and want what is best for you. I will be coming here for my needs always. Tony is a great guy who always leads you in a good direction for best prices. I will always recommend here.

Very knowledgeable staff, huge inventory and reasonable prices.

We bought our Jacuzzi hot tub from Tony Kohler years ago he was so helpful to us in pick out the one that would suit us the best .Recently we had to replace our jacuzzi hot tub lid. Tony Kohler was very helpful.It had to be ordered but came in very quickly. Every time I’m in the store all the employees are always so helpful and especially Tony thank you so much for all you help.

Tony was a pleasure to deal with and will have the pool installed soon. No B.S. to the point, very informative and great prices

What a great place to shop very knowledgeable sales staff. Tony was extremely helpful with getting my pool right and the pool class is a great service they provide to all....customer for life!!!

Love this place!! People are knowledgeable, friendly, and helpful! Cant wait to have our pool installed!!

Visited the store twice and wasnt even approached by an employee. No one from the store would assist with purchase attempts.

Have no inventory

Only two people working the floor so we didnt get waited on. Sadly, no one was wearing a mask or practicing social distancing.

Always helpful

This is the best pool place that I have dealt with. They are very helpful and give lots of suggestions. They also even look and called the competition for us so we knew what prices were around. They also worked with us with all the materials that we need for our pool.

Brian was great! Very helpful and friendly!

After shopping for a pool, The Great Escape is the best place to buy a pool. I purchased a pool at the Canton store and I recommend talking to Pat. He was very patient and helpful and also explained everything to us about the pool and chemicals. Great customer service! Thank you!

Always helpful no matter large or small purchase.

Nice people well knowledged staff Nate is a cool guy and knows his tubs and spas...

Very good salesman on Whipple Ave, dont go to the one down the street, they didnt have much info, they didnt even know how long the warranty was

Super satisfaction. Love the way they test your water and tell you what is needed. give you an alternative option.

We purchased and pool from pat late this summer and had a great experience. The staff was very knowledgeable and didnt sell you on anything you didnt need. The price and quality was great. We recently purchased a new spa from tony and again had great service and answered any questions we had. Thanks again!

Well we bought a pool from Tony the manager I had asked how long to be installed he said and I quote 2 to 3 weeks. Well it is going on 7 weeks. The bad experience started with the delivery of the pool. They called me and made an appointment to deliver between the hours of 9am to 1 pm. At 1:15 they still hadnt delivered the pool. So I called them they informed me that they were coming between 4 and 6 pm. I asked them why did u tell me 9 to 1. Oh were sorry we made a mistake. So I missed a whole day of work for there mistake. I called Tony the manager to let him know what was going on. He said Im sorry. Great excuse. After the pool was delivered 2 weeks later penny the pool installer contact person told me they would be calling me on June 12 Sunday to set up installation for that week. Well guess what they never called. So the moral to the story go somewhere else. All they do is lie. They take your money and they dont care. My next step is to contact the better business Bureau.

Beautiful and reasonable priced outside furniture . Had fun looking around and am considering getting some furniture from them.

Friendly and knowledgeable staff! Pleased with my pool purchase.

Wen in abou 10:30 a.m., 3 sales people at the register. Was told someone would be over to help us in purchasing a pool. Five sales people now at the register. One sales person..someone will be here soon....waited longer...now a crowd of sales people at the register. As we were leaving, Did you need some help with something? Yeah, directions to a pool store that actually wants to sell a pool. NEVER AGAIN.

Average service, but the have what you need at a reasonable price. Tons of displays if you like to see and touch things before you buy them.

Bought my pool there 9yrs ago and still go back whenever need supplies! Great service.

Better than lighthouse

Nate took great care of us on our hottub. Lots of selection

Their prices are listed with no adminities. It was important to me to know what their servicing was for the warranty period and how that works. I also want it the Bluetooth stereo equipment worked and why it was an additional $1,000 for this feature. They were also many other fees delivery setup haul away of the old one and many conditions on the delivery. A good hot tub requires a 220 line with a 50 amp breaker that can only be done by a licensed electrician. So my $8,000 hot tub would have ended up out-of-pocket cost with tax would have been 10500 plus an additional 1100 for the electrical service that they do not provide. The salesperson could not explain all of these additional cost and why the models are priced at a base price and you have to add your wants onto to the price. Ended up purchasing a hot tub from Litehouse and the price shown includes heater chemicals and my Bluetooth stereo and it totaled $8,900 out the door tax and everything. I did have to pay an electrician for the 220 50 amp line but it was well worth it and I saved $2,000 by going to Litehouse. My advice is shop around and if the Great Escape cannot give you what other places are offering go somewhere else.

Very rude and will not help out for a good cause, I would rather go to a small shop (that have much lower prices) that cares for their community. Will be taking my business to Litehouse, now and in the future.

Purchased a pool was told pay $50 -$100 down and balance due day before delivery. I was told that scheduling would call me within 2 days to set up delivery and installation. Was told by sales rep that pool would be installed around 1st week of may. Never got a call from scheduling... I called them 5 days later and was told we arent scheduling anyone who bought pools in April we are just now scheduling purchases made in March. I contacted sales rep he stated if you had put more of a down payment then maybe you could get the pool before middle of june. The next day I went to the store and canceled my order. Three different people wanted me to explain repeatedly why I was canceling my order. Its been three weeks since this started and today scheduling called me to set up delivery before she realized I had canceled my order.

Amazing, someone was there to help me right away. Very friendly, unlike the place down the street.

They have a huge selection of products. The staff is always willing to help you out and is very knowledgeable.

Alway a 5 star sales and service...Highly Recommend. ..

Store is ok. For the prices your asking on patio furniture you think they could afford to cut the grass and trim some bushes at the store. Place looks like a dump from the outside.

So my wife and I bought a pool in the fall of 2015. We bought a 24 because that is what we could afford. The salesman we were working with steered me away from a DE filter and convinced me to buy a cartidge. He told us it was the better option. We received a call that they sold our pool before we had it installed but they would upgrade us to the 27 at no extra charge. This seemed like a nice gesture! We installed the pool in September so we only hooked the pump up to circulate the closing chemicals. Everything seemed to work out ok. The following year, about 2 months into the season, our pool got green. No matter what we did we couldnt get it clean. Ended up talking with Tony the owner and he gave us a voucher to get a new filter the next year. We got the pool as swimmable as possible and suffered through the rest of the season. Now its 2017 and my pool is still cloudy. I talked with Tony again to try again to trade in my filter for the DE filter. He keeps telling me that there is nothing wrong with the unit. I have now called an independent pool company to see what is wrong. They tested the water and inspected the system. Water is fine (as it has been all along) and tell me they recommend DE filters to all their customers. So they told me the only way to keep my pool clear is to buy a different filter, the one we wanted originally. So in summary, they sell you an undersized cartridge filter when you buy a new pool to sell you more chemicals and then tell you that you are wrong in the end. I highly recommend in taking your business to a place that treats you like a customer and not a comission.

Bought a patio set, big one, for $2500 and was told it was Sunbrella quality. My 3 year old real Sunbrella stuff purchased elsewhere is still 100% water resistent, holds shape and hasnt faded one bit. The fake sunbrella that The Great Escape sells is no where near the quality. Under one year and the faric is faded, water soaks right in and takes days to dry, the pillows have lost shape and are basically blobs and the cushion wrap under the fabric has turned to dust and gets on everything. The frame has stood up so far but does already have rust although I was told it was all aluminum. Aluminum doesnt rust! Never again will I buy fake or anything from The Great Escape claiming to sell Sunbrella quality stuff.

Helpful staff. Dont buy a hot tub.Jacuzzi and Sundance are both bad companies.

The landscaping and pools on display need some serious help!!

Horrible experience! Kyle is not a nice person and not helpful at all. Mumbled under his breath as he walked away from me after I asked a question. Seamed very annoyed that he had to actually help me!

Good people who know pool stuff

Nate is always very helpful whenever we are in there.