Meghan, Steven and Molly were a lot of fun to work with. I dont think I fall into your typical customer persona and they were patient with me and my dry, borderline-inappropriate humor. It really looked like I wouldnt be able to buy or order a Tacoma but after working with me and understanding my weird needs (manual transmission) Steven pulled a rabbit out of a hat and found a great 2019 Tacoma for me. I really appreciated that they both stayed about an hour after closing to help me finalize my purchase. Molly remained composed and professional in the presence of her most handsome customer to date. No but seriously she worked quickly getting through the loan information and explaining it all to me in idiot-proof terminology. After all the paperwork was signed, Steven helped me empty out my trade-in and get settled into my new ride. He didnt even mutter any expletives under his breath. It was really excellent customer service from both of them. Thanks again.

Best experience Ive ever had finding a used car for my daughter! They went above & beyond Replacing everything the car needed before we picked it up saving us a few grand in future repairs. Even a 90 warranty! Who does that? Victory Toyota Thats who !! Thanks Dan ! Great way to do business Very Happy

Wow wow wow. I myself work as a solar consultant and I am a part time auto broker. Being in the sales industry for some time, I have to say, I never experienced such a phenomenal experience. I was in the market for the new Toyota Supra, but due to car shortages, it is very difficult to find one at a very good price. However, I came across Victory Toyota. I reside in Southern California and when I found this car out in Michigan I quickly inquired on this car. Meghan who works on the internet department, guided me through and gave all proper numbers without any hesitation. Juan the General manager offered to hold the car for me until I arrive. Keep in mind, the price they listed for was the lowest in the nation. He could have easily sold to another buyer in the area. I quickly bought plane tickets with my significant other and flew out the same night. We arrived 18 hours later and that is when we met Deborah (aka Momma Dee) who greeted us and picked us up at the airport as we landed. WOWOWOW, I have so much respect for her, she offered exceptional service and deserves a major raise. This was no bait and switch BS, I arrived and car was ready to go. Paperwork took 10 minutes thanks to Molly. She was very professional and answered all the questions I had. Despite me being a car salesman, I never worked a deal out of state, so she assured to answer all my doubts. THANK YOU. We drove my new Supra home from Michigan down back to California. I will never forget this wonderful experience. Thank you Juan, Meghan, Molly, and the best Momma Dee!!!!!! If I one day wanted to open my own dealership, I would have this team in a heartbeat. Beyond grateful.PS: thank you momma dee for the nice letter!!!!

Just bought a new Camry from them last night and I had a great experience. The car is amazing and the salesperson and other team members that assisted me were also very caring and extremely nice. Jackson was an awesome salesperson and super easy to talk to!

Absolutely love this dealership! First time experience buying a car. About 1.5 years ago Dan A. helped me get my Toyota RAV4, he was very knowledgeable, helpful, and honest about the whole process! Now that some time has past I asked about refinancing my car (again a new experience, didn’t know much about it). Dan got me connected to the right people, and whole process was as great as great as my first time in there, If not better!- They got my interest rate cut in half :))!!!..Molly who handles the finance is amazing! She is extremely helpful and very knowledgeable. She took the time to answer all my questions and I felt very comfortable about my $ after talking with her.On top of that, I have nothing but good things to say about my experience with their service department as well! Charles has helped me understand and know exactly what is needed/being done to my car every time I go in for service!I love these people!All around absolutely great dealership!!I sincerely would recommended to any friends and family, they are the best of the best!!

Jackson and Molly were delightful to work with. They guided us through the car buying process answering any and all questions we had making it smooth and easy. I would definitely recommend Jackson, Molly and Toyota for your next vehicle purchase.

I walked in and found the car of my Dreams. Molly the finance director . And Jackson the sales representative made this all possible for me. They really do care about each client and are very dedicated to make sure all your needs and wants are met. I have a brand new Rav 4 hybrid. Im so happy with it. Thank you for making this all possible for me.

Outstanding service! James was very knowledgeable about each car that we stepped into and made the car buying process simple and easy. Dan also assisted me and it was a pleasure to work with him. Both James and Dan went above and beyond expectations and I am very satisfied.

While I did end buying a Volkswagen from this location it was not a good experience. All the staff are polite and its clean. I like the car I bought and the price as well but this dealership is dishonest. They did not detail/clean the car. My check oil light and Inspection Now! Alert is on. I recently received an alert through Carfax that I need to get an oil change. I was told the vehicle would be inspected and taken care of it, it clearly was not. They also supposedly ordered a new tail light since back one is cracked and so have yet to hear from ANYONE at the dealership about it. Its been a week now. I will not being taking this vehicle to get serviced by their facility since theyre okay with putting a car on a lot that hadnt been inspected, cleaned or replaces a cracked light which seems simple enough and then lied about all of it on top.of that.

I was going to pick up my car and no one showed up to help me. I even called the dealership to send someone out to help me out and they didn’t. I was only going to pick up my vehicle. I waited a very long time and I even paid $1420 for alternator and band to be replaced. Never coming here again.2 weeks ago my husband paid $3000 and the noise on his car didn’t disappear the way they had said it had.

Absolutely amazing overall experience. Great service, extremely personable and professional. Everyone we encountered was very kind and went above and beyond the realm of what I have previously experienced at other dealers. The team should be proud of the exceptional work they do in making buyers feel welcomed and valued. Great job!!

I had no idea buying a car could be so personable. I had a great experience working with Deborah and Molly. There was no pressure when I came in to look at the Tacoma that I ultimately purchased and I felt like I got a good deal. The whole place has a pleasant aura, I look forward to having my truck serviced here for as long as possible!

The staff was friendly, professional and efficient; went through the hassle of providing a new car that was not originally available on the inventory, took the time to go over all the details of the transaction and proactively changed the loan to a different bank with a lower APR for a better deal. Special thanks to Deborah, Molly and Meghan. Unfortunately can not give more than 5 stars!

Deborah Lee is a great sales person. She has years of experience and tried to work with my budget.I highly recommend her.I went through the whole purchase process until talking to the finance department. I walked away, simply because they did not have the updated information on security deposit feature, that Toyota financial offers. They are willing to offer it now, but I am not willing to move forward with someone who has not done this before.

Thank you Danny S and Molly for excellent customer service! From the second I walked in the door they made me feel comfortable, and they have very good specials. Molly and Danny are friendly, professional, and made the process easy and fast. Thank you!!

I had an excellent experience with Victory Toyota. I was inspired to begin when Dan from sales did such an incredible and thorough job in consulting with my mother regarding her options for purchasing her next vehicle. Although he recommended that she take advantage of superior pricing out of state (due to a MD tax rebate - nothing to do with Toyota prices), he lost her sale. However, in doing so, he helped to gain one for his Toyota branch, because the commitment to customer service and welfare was demonstrated to be excellent, sparking me to see about fixing my upside down vehicle situation. I had the pleasure of working with James from sales on this and my experience was fantastic. James has a way of connecting with people and meeting them at their level. He makes a genuine effort to make every part of your car buying experience comfortable and enjoyable. This was especially helpful, because I was a tough customer in this instance given the fact that my financial situation made getting a deal done challenging. Despite this, he still put 100% effort into getting me into a vehicle that Im incredibly happy with and that I know will maintain value enough for me to come out positive in the coming years. I especially appreciate that when youre working through the financials that you know exactly what youre going to pay by the time you go to the back of the house - no surprises. It actually turned out that a rebate they offered was lower in reality, but they amended this mistake by discounting the vehicle to keep the price the same. Further, they were able to getting the highest possible appraisal on my vehicle, which ultimately is what allowed a deal to get done. I was thoroughly satisfied with my experience and I look forward to doing business with them again in the future.

My appointment was at 10:00 am for tyre rotation and the guy who assist me was Mr Kyle Turmon. He forget my car got ready, when I ask him he wake up from his flexible chair to bring my car out at 11:45 am, very disappointing to come and get service here at canton location getting worst every time management need to take serious action on this. I wish I can give zero star for his service.

Just brought home my brand new TRD Rav4 and had the best customer service from Brad! Been going here for years and will definitely keep coming. The GM Juan was also a great help! Everyone was super friendly and makes you feel welcome. Thank you!!

New way of selling they dont pressure you until youre ready to leave. Salespeople were nice. The Toyota RAV4 is really nice. The strange thing I found was the lot was full of cars but told us only one could be sold. All others were sold. I didnt understand that. Why are they not having sold signs on them? Strange.

I just had a fantastic experience with Dan and Meghan at Victory Toyota of Canton. Our vehicle purchase process went very smoothly without issues, drama or frustration.Despite limited vehicle availability in the market, Dan and Juan found the exact vehicle that we were looking for and had it available for us within two days of starting the search.Every employee that we worked with at Victory Toyota was professional, helpful and extremely courteous.Our family will absolutely be shopping at this dealership again in the near future.

Molly in financing and Danielle in sales are the best will help to the full extent. Highly recommend

Melik and Molly were awesome! This is my second time around the service was amazing.

I found this dealership hard to contact and dishonest, every time I have called I got disconnected during a phone transfer. The part that really makes me unhappy with their services is I was told both times I contacted the dealership that the service I needed was covered under warranty. When I arrived at the dealership the service writer told me it was not covered and a new key would cost me over $500. In addition, I purchased the platinum extended warranty through Toyota when I bought my car and my issues was specifically covered under that warranty. I have worked in the automotive industry my entire career and I have never owned a new car because I have always thought new car dealerships were a scam. love my 2021 Rav 4 and it is an amazing car, but I guess dealerships aren’t not held to the same standards as the cars they sell.

Not pushy at all.Very easy and painless process to lease a car. Fair trade-in deal as well.Meghan and Steve were both super helpful and friendly throughout the process. Would definitely recommend this dealership to others.

I had a great experience today getting a 2020 Toyota Camry ! I love the car ! James Labrie was my salesman. He was so genuine, honest and just very welcoming ! I recommend everyone to go see him ! He made the experience a great one. The staff were very helpful and made you feel very welcome. Molly was very informative and great as well ! I wish I had went to this dealership a long time ago.

Victory Toyota of Canton got me in for my Rav4 repair the very next day! Very professional and fast!! I would highly recommend Victory Toyota for any service work!! Oh, did I mention the great Service Advisors?

Had a pleasant experience with my new purchase. Melik was wonderful. Very pleasant and easy to work with. He was super patient. He worked with me to get the most out of my deal and was quick to respond to all my questions. Thanks man!

Great experience. Meghan was focused on making the sale, but in a way that really helped me. Very customer oriented. And, I got the deal I wanted.James, who delivered the car, did a superb job of training me. He spent over an hour doing so. You could tell he personally was in awe of my Sienna Platinum.In summary....a great team. A great experience. Highly recommended.

Great service with salesmen and 2 mechanics, father and son team!

James Labrie our sales guy was great, but manager Brian and GM Juan have very questionable practices. We decided to ultimately take our business elsewhere to purchase our new-used car. Definitely do not waste your time with Victory Toyota, they are shady.

Lawrence Stevenson is a credit to the Service Department at Victory Toyota and the dealership as a whole. I was very impressed with him in my interactions with him over a service issue. 5 stars all the way.

I would recommend Victory Toyota of Canton to anyone looking to buy a new or used Toyota anytime.I delt with Meghan,Molly and James and it was like so family oriented they just make you feel so comfortable and at ease.I would like to say to them thank you for your hospitality you guys rock.

James Labrie really pulled through for me. Already had the car picked out, but he made the process super straight forward and got us a great deal. Got the papers started at the end of the day and walked out with they keys the first thing the next morning. Will definitely be back.

Leased my first Toyota Tacoma, Jackson the salesman and the dealer where great to work with. Had a trade gave me a fair price and a awesome lease payment. Would recommend to family and friends. Dan G

Searched remotely for a vehicle for a graduation gift and found that, Victory Toyota of Canton had the best price for the model/make I was looking for. First contact was with Meghan - online service/sales director who listened to what I wanted; however, I was out of the state and could not come to the showroom, so Meghan assured me the vehicle was able to be purchased and set a certain level of comfort to buy car unseen, without a test drive! Once my husband visited the showroom, Meghan introduced him to Dan Armstrong - another great sales representative who showed my husband the car, explained the paperwork and details of the car. My husband was very pleased with this dealership, all the way down to the financial director, who too, was very personable, explaining the paperwork in a knowledgable manner. Everyone was there to help us!This is without a doubt one of the better service teams and dealerships we had experienced! Highly recommend to anyone in the car market!

I called to get an oil changed and tire rotated. They said they were booked for this Saturday. Instead of turning away one of their customers they squeezed us in and got the oil change and tire rotated. I had left my car there for the day. Most places would have said no can’t take you come back another day. Victory Toyota did not do that.

I had a very good experience dealing with Victory Toyota. Even though I ended up going with my local dealer, I would recommend Victory to anyone. I was contacted by Meghan after I had filled out a quote sheet on Truecar.She kept in touch through the process and even beat my local dealers price. I appreciate theyre time and professionalism even though I went with someone else.

Thanks to Meghan, Ali, Molly and Brian for making our van purchase so smooth. We took advantage of an end of year sale that felt too good to be true. We felt that we could purchase with confidence because of the guarantees and warranties that went with the purchase. Everyone was helpful in answering questions and getting the vehicle ready for pick up. We put the van to the ultimate test on the multi day drive home by driving through a wicked winter storm. It handled like a champion!! The long trip gave us time to get familiar with the new features and navigating system. The van cleaned up beautifully when we got home. I am so glad we have the right vehicle to start the new year! Thanks Victory Toyota of Canton!

Worked with Danny and Molly, and received great and straightforward service.

Jordan in the service dept. is the best! He is always willing to help and find the best way to fix your without scamming you like most car repair places. He is caring, friendly, and very professional. He is amazing!

Waste of time and waste of money, they need to be more accurate on how to handle recalls!

I have been a loyal Toyota customer since 1979, and bought all my cars in California - until yesterday. The negotiating process in California is generally long and arduous. A lot of back and forth. But not so in Michigan. Not at Victory Toyota.The process at Victory was very straightforward, to the point, and relatively pleasing. I worked with Dan Armstrong and somewhere in the process of discussing fishing, world travel and retirement, I ended up trading in my 2019 Corolla for a 2021 Corolla - and at a price point below where I thought I would begin the negotiations.As for the staff at Victory, I worked with Dan Armstrong. Dan is a kind and decent man. Not your typical in-your-face kind of sales person. Youll like him. I was also assisted by another kind person, Meghan Mair (who got me in the door in the first place), and the ever smiling Molly Kao, (who kept the endless paperwork to a minimum and made me smile with memories about Disneyland !)The car is great. The price was great. The atmosphere of friendship was great. Give them a try the next time you are looking to buy or lease a car. I think youll like them too.Unlike some dealerships where the customer usually feels like they have been overcharged and neglected, this one is different. I guess thats why they are called Victory - because thats how you feel once you leave. Like you actually accomplished something. You succeeded. You were victorious !Thanks Dan, Meghan and Molly !

Will never go there again for an oil change. had an appointment and still spent 3 hours there rotated the tires and did not have the tool to set the sensors had to go to another dealer. This place is a joke

Poor service. A simple oil change and tire rotation turned into three return trips. Not recommended.

Good service, but the car I wanted was on back order for 2 months. Thats not what I wanted to hear, other than that the sales lady Deborah was great help

Deb, Brian, Meghan and Molly were all a pleasure to work with. No pushy sales people and everyone was very accommodating and friendly. Highly recommended.

Yo a great place to get a toyota

Huge branch of toyota with great staff

We just purchased our third car from Victory Toyota in Canton, and once again we were very pleased with the dealership. It started one day last January when we were driving by the dealership and decided to just “window shop.” We weren’t ready to buy, we were just glancing at cars on the lot, thinking ahead. A sales associate (Kevin White) came outside and asked if we needed assistance. We explained that we were just looking, but he did help by answering a lot of our questions (such as regarding newer safety features). We exchanged contact info, and we promised that when we were ready to buy we would ask for him. After that, he never bugged us with annoying pushy calls. Finally, seven months later, we were ready to make a purchase, and we are very glad that we were able to work with Kevin. He listened to us, answered lots of questions, and he was very patient with our multiple test-drive requests. We were really surprised when, thanks to the efforts of Kevin and others at the dealership, we were able to drive home that very day with the exact vehicle we wanted. Kevin was friendly, polite, yet very professional throughout the process. Just like when making our previous purchases at Victory Toyota, it was quick and painless! One reason we returned to this dealership was because of the excellence of their service department (with a shout-out to Jordan Burns). We highly recommend Victory Toyota and sales associate Kevin White.

Service department is overwhelmed. Waited almost 15 minutes before anyone came to check me in for service. I was told they had parts to fix my car then was told they did not. No one seemed to know what was going on. Frustrated with the lack of service to get recall on my car taken care of.

I just purchased a new Tundra here, and I was very happy with the service. Deborah was very helpful and made you feel very comfortable with the entire process. Also, had a great experience with her buddy Dan, these are the 2 sales people you want to be involved with when purchasing a new vehicle. He explained a lot of the features with me, and was very helpful in setting up everything in my new truck. And when it comes to the actual line by line payment details, Molly goes over everything, and I mean everything. She will work those #s to your advantage.

Hands down the best car buying experience we have ever received. Thanks so much to everyone who helped us at Victory Toyota of Canton. A special thank you to salesman James Labrie for making our car buying process easy, laid back and fun. You sir were the best! 🤗

Avoid this dealer if you value your time!!I made an appointment to see a car and to get a test drive and after they confirmed the appointment the day off, when I got to the dealer the car was not ready to see or drive, when the confirmed the appointment hours before the scheduled time.I had to drive 50 minutes each way just to be told that the car wasn’t ready, a complete waste of my time.I ended up buying a car from a different brand.

I was there for appraisal in my 2016 Tacoma and the guy helping me was very rude and playing games on his phone while talking to me. Megan texted me the day after to ask how my experience was once I texted her how was it she never texted me back.

I will not be returning to this dealer. I went in with the intention of pricing out my options, and tbh I was really rooting for them. I have no brand loyalty, I just want to enjoy what I am driving- that said, I LOVE the Rav4 Hybrid style and that its a hybrid. We were greeted by a salesperson who smiled while I spoke about my situation, but then turned to my husband and asked him if he fished. Then invited him fishing. Then continued to bring up fishing and how he would take my husband fishing after we bought a Rav4. He asked my husband what he did for a living. He showed my husband all the paperwork and pricing. Did I mention the car was for me? Also, fun fact: my husband doesnt even know how to get into our bank account because I handle all our finances, investments, retirement, stocks, etc. Beyond being treated like the little lady who was getting a new car because her husband was allowing it, it took FOREVER! We had just come from VW where we did two test drives and got finance and lease pricing for 4 different cars/price points in 45 minutes. It took near 2.5 hours here to do a drive around the parking lot, and get a lease and finance quote for the Rav4 Hybrid. We told him how we had a hungry kid waiting for us and that I needed to return to work still...but before we left he took another 15 minutes to make a copy, in actuality he went back to someones office and spoke to them. I know this because my husband is very tall and could see him over the cubicles.He then came out and said, if someone leaves without buying its either because of the car, the salesman or the price, and I think your issue is the price. Couldnt be more wrong. It was for sure the salesman, but also the price. I have a credit score of 794, but the pricing given to me was at a 10% APR, which is...ridiculous! Might also be why he followed that up with, this is a starting price, not an ending price. As I thought to myself, nope, thats an ending price. I received a voicemail from the GM, Juan, on Monday and had family in town so I called him back today. He answered, asked what HIS initial call was about(?) and I told him I had been in there last week but he left the message and read a bit of the transcript back to him. He hung up on me when I was doing that. Im absolutely dumbfounded. At the end of the day, I wouldnt buy a pack of gum from this place, but I will be visiting another Toyota Dealer in hopes of a better outcome.

Had a great experience as a first time car buyer. Melik from sales was very helpful walking through the process and providing all the quotes I needed to make a decision.

I would never go to this location again. I went with an intent to purchase a vehicle and communicated my needs and budget to the agent before hand. I told them that I had only 45min and I am coming with an intention to purchase. I got done 1.5hrs early at work and so I reached there 2.5 hrs before my another appointment. The sales agent was not informed about my requirements at all. They were not sensitive to my requirements and timeliness needed due my next appointment, which I missed because of them. No sensitivity to their customers requirements an needs and above all no respect for other peoples time. I had gone with an intention to get the car by paying them upfront but they donot deserve it. I would give them zero star if I had an option.

Very attentive and service oriented. Always walk away feeling they know me personally and knowing the service will be done correctly. Lent me a loaner when my car had to be in the shop for a few days.

Looking for a vehicle started to drive in a tacoma experience went really well decided to last test drive a 4 runner all went very well however i dont lile being lied to malik was my sales rep and asked if we can get a pre approval on my credit i said i dont want any pulls on my credit he said its a soft pull no need to worrie well geus what they pulled my.credit with a hard pull dont trust them they are lying and when i decided to think about my purchase he came back numerous times said while walking out he decided to sayican get you atthe payment you want if you buy today so left a bad taste in my mouth how about try listening to what i was asking and put effort on working with me nit against me i might have purchased the vehicle and not went online to wright this review

Surprised and disappointed so Im updating my review. While the workers are polite, the business practices are questionable. I bought my car brand-new 2 years ago and it has a little over 25,000 miles on it. I have never had any issues with my Toyota Rav4. I knew my free oil changes were over, but since they were polite and professional in my previous encounters I wanted to take my business there. I went in for my appointment and they said my Toyota care coverage period is over (which I knew) and this service is much more extensive. They recommended a bunch of things and stated the price would be $906.00. I was baffled and said that cant be right. Then they stated if they got rid of some of the bigger services since I probably didnt need them it would be $200.00. Then I noticed a chart on the desk with the recommended service at the 30,000 mileage appointment. The chart said $688.00, which is still ridiculous, but much less than what they quoted. I cannot entertain any of those prices for something routine. Im sorry, but Ive been a car owner for over 13 years and never have paid this much for any routine or maintenance service. I want people to be aware of this outrageous price increase on your first oil change after the free oil change period. Find another place to take your car after the free 2-year service period is over. I CANNOT recommend this business and there is simply no way to justify paying a price premium of this much for routine maintenance. Those prices are not fair and reasonable. I wish I was aware of that before I drove the 30 minutes out there.

I’ve only bought new cars in the past. My salesperson Kevin made buying my first used car stress free. He allowed me to drive it home and keep it over night to allow my husband time to check it out in a more relaxed environment. He has been only a phone call away when I had questions both before and after my purchase. I don’t regret making the trip all the way to Canton to visit Victory Toyota. Great customer service!

James was super helpful and got me a good car. Even got Popeyes while I waited. Super good experience and was able to help me. Will be back

After a bad experience with my old Honda I bought a Toyota Camry here at Victory. The dealership is top notch and I didnt experience any high pressure sales. Service is also a breeze. Theres a sandwich bar, snacks, beverages and the waiting area is VERY comfortable.

Very happy with how easy Deb and Megan made the purchase process. Not pushy, will purchase from them again.

I got my Rav4 through Victory Toyota and it was a nice and smooth process. Deborah and Meghan helped me through the process in a professional way to make it easy for me.

Steve and Molly took really good care of me throughout the entire car buying process. I can’t thank them enough for the help and promptness before I even made it to the dealership. Amazing group! I’ll definitely be coming back for my next vehicle.

We had a great experience with Toyota Freeway specifically with Russell Coyne. He treated us like we are family, addresses our concerns and ensured that we had a great deal with the purchasing of our vehicle. In the beginning we were hesitant because we were burned by car sales before but, this dealership is professional, ethical, and trustworthy. They would tell you what you needed to know every step of the way. I recommend this dealership by far and if you want the best ask for Russell you will not regret it. We will definitely come back thank you so much for a amazing service.

They were on top of there game

Victory Toyota is the best Toyota dealership in metro Detroit. Great sales and service. Friendly staff. Great selection. The showroom and waiting area are neat and clean. Sales manager Brian is always honest pleasent and always a pleasure to work with. Highly recommend.

Was sold a car with missing lug nuts and maintenance work not completed (break pads, rotors, leaking axle etc). Followed up numerous times but had to speak with two managers to rectify the issue months later since they would never call me back. Disappointed is an understatement

Why would you call someone for test drive if you dont even have car....

The best customer service hands down from sales to management. Eat lunch while you wait for your car to be serviced. Individual who prepares for you is the sweetest lady. Service guys amazing. All in all a great place to come for business if your looking for a new car.

If possible I would not even give one star rating. These guys deserve a zero rating. Our experience with the sales department here was bad enough and now the service department is worst. We are just sad and annoyed that we still have one more year of lease to get by with the car from this dealership. I hope we never have to get back to this place during this remaining one year.

Manger Called me and talked directly to my issue made my experience better

LOVe My Rav 4 off road vehicle. Does everything just great. Salesman, Kevin White is fantastic! Great to work with. I highly recommend Victory Toyota of Canton, my super fun and cool Rav 4 and Kevin White!!

The dealer, Kevin White helps me a lot to get my vehicle. He explained to me, not only about the features in the car, but also what I need to be prepared when I buy a car. He was great help to get my car ready earlier than expected date, therefore my mom was able to see the car before she fly back home. I appreciated it!

Purchased a minivan from them. Great price and great service!

Super disappointed to finally get in their office and find out Certified Preowned Vehicle prices are all actually around $997 higher as a  certification fee. There is absolutely no mention of this on their website. The sales guy told us this is their way of getting customers in the door. So to stay in my budget frame I was shown more options. Found another car same make, model,year, with 5000 more miles on it priced just under $15K. Thought we were making progress until we were told this car could NOT be certified at all due to the price(Huh?). Molly instead offered a $2000 Platinum Plan. Something just didnt sit well with me. I went with my instinct and decided to leave. Called Toyota Page in Southfield the next day and asked if all advertised prices are accurate and if certification is included in the price. Both were correct! Finally have the car I was looking for at the right price! Didnt go over my budget at all! Please follow your gut when car shopping and also call and get all of the specifics handled before heading in! Itll save you tons of time and money. I was quoted $17,000 with them. Ended up getting the same car for a little over $14,000 out the door with a warranty! ;)

My encounter with Jamar, the service consultant, was great. He was professional and handled service call quickly.He is a credit to your dealership. I would recommend your dealership and service to anyone and everyone. I had a bad experience with a dealership in Dundee, so its wonderful to go a dealership like yours that is as great as the Toyota brand. Keep up the good work and give Jamar a raise!

Steve Boswell from sales is awesome to deal with. if you come to Victory, ask for Steve, he will take care of you. Our family has been buying Toyotas from Victory since 2010, and being taken care of by Steve at Victory is definitely a great representation of how a dealership is supposed to take care of a customer!

I wish there was a way to give 0 star…Took an appointment on 5/7/21 9:30 am to test drive a used RAV4 XSE. Drove an hour to the dealership for the sales representative to tell me the car was sold the night before. Petty business practice to get customers in the building…. I’m also sure I’ll get a generic apology..

Their service agreements have many hidden fees! They make you think you are saving so much money and then add on lots of extra charges so what you think is a covered service ends up being $1,000.

Pretty busy when I got there and then they were able to get me in and get me out in the time frame given, so Jamar is always a plus! He represents Victory Toyota very well, FYI.

Good staff, wide range of models available

Found a used truck online and inquired about it. I received an immediate response from Ed Hall. Ed was a pleasure to work with and he made sure I had all the information before driving to the dealership the next day. It was the quickest and most pleasurable experience I’ve ever had purchasing a vehicle from the first email to financing. I would recommend anyone giving Ed a call. He was upfront and honest about all aspects of the used truck and made sure everything was taken care of as promised.

Brad and Molly are very respectful and knowledgeable genuine folks. Very good environment and I was pleased with 2019 Tacoma 4x4 purchase. Looking forward to sharing this with others. Service professionals technician, I am looking forward to experiencing when time for follow up oil changes. My wife and I are well pleased. I recommend purchasing from Victory Toyota,Thank you Mr. Brad B. and Mrs. Molly! Outstanding

It took one and half for oil change. Customer service were great they kept letting me be informed when they are almost done.

I could not get a hold of a sales person. I tried for 3 days, calling and emailing, and on the third day I went in person. When I arrived, there was only the receptionist and not a sales person to be found (there was also other customers there who had made appointments that had waiting for 30 minutes or more). The receptionist did ask what car I was interested in, but when I showed him the car I had found on their website I was told that they did not have that car. Apparently all 4 models of the car I was looking for were actually at other Victory Toyotas across the country, not sure why their website said they had them. This entire experience was pretty poor, and Im planning to purchase a car elsewhere.

This was my first experience with purchasing a Toyota vehicle. I knew exactly what I wanted, and I knew that Id likely have to order the vehicle I wanted, or would have to go out of state to find. I scheduled an appointment to meet with a salesperson and to check out a vehicle similar to what I wanted on the lot and to explore my options.The salesperson I worked with (Awring) went out of her way to order the vehicle I wanted. I was not pushed into buying a vehicle on the lot, and am glad I was able to get exactly what I wanted. The purchasing process was fair and straight forward, and was relatively quick. The professionals at the dealership made the process as easy and comfortable as they could.After a few days of driving the vehicle, I noticed it was out of alignment, the service department immediately scheduled an appointment to get it fixed, and did so quickly, promptly, and politely. They even washed the vehicle for me :)Overall I am very satisfied with my vehicle, the purchase experience, and the dealership as a whole. I would recommend this dealership, and will likely purchase from them again.

I just spent the day on the phone with several dealers, and I have to say that Lawrence in the service department at this location was by far the best person I’ve talked to at any dealership. His customer service skills and patience are amazing! And I will definitely be using this location again in the future. Thanks again Lawrence!

Jordan in Service is an awesome rep to work with!

I am a BIG customer service person.. And its NOT just about while Im there Spending Money.. I was with my daughter about June 9th to get her a car.. Unfortunately her previous car had been rear-ended and totaled out.. All while we were there trying to get her a car.. It was a nice experience..BECAUSE money was being spent.. WELL her car was scratch TERRIBLY and it is VERY NOTICEABLE Before we Left the lot.. during the detailing.. And we are STILL TRYING to get it fix.. Since we were TOLD it would only be a few days and she could bring it in..ITS BEEN TWO WEEKS!...Customer service DOES NOT STOP once you get my MONEY!! and since I will be buy a NEW. Car very soon... I WILL NOT be coming back THERE!!!

They take good care of you. Very short wait time usually and have a amazing customer service. Even purchasing a car from them was very easy and the process was really smooth.

DO NOT SHOP HERE!!!!!!!!!!!! Absolutely the worst customer service I have ever experienced. The car salesmen are slimy and the finance lady Molly Kao, is equally as slimy and will RIP YOU OFF. I bought a car from them months ago and they screwed me over not only on financing but they also haven’t filed any of my paperwork so the car I’ve paid them thousands of dollars for doesn’t belong to be in the eyes of the state. Therefore, I cannot renew my tabs. They have my registration and title STILL. Its been 5 months. DO NOT RECOMMEND. THIS IS THE WORST DEALERSHIP IN MICHIGAN.

After getting approved, my salesman was discussing numbers when someone started turning off all the lights. I could barely see the sheet of paper in front of me as he spoke. I arrived on time and I didnt understand what was more important than closing a sale. This was extremely rude and a sign that they dont value my service. I literally drove across town and passed multiple dealerships to be treated this poorly. The salesman smiled and asked me if I could return tomorrow and get the earliest appointment. The next day, I went down the street and purchased a brand new car from their competitors. They offered me twice the amount of rebates once they found out how horrible Toyota treated me. I believe this was a blessing in disguise, and a sign to never support Toyota for how poorly they treated me.

Ive been going here for the maintenance on my car since last year. and on that side of things I get amazing service from them and any issues i have are dealt with quickly and professionally. they are a little more expensive than a random car shop but they explain everything that is going on before and break it done by individual price. they also lay it out in clear terms of what needs to be done & much it will cost & what they suggest I do and how long I can put something off due to my budget. on top of that i feel that the guy i talk to goes above & beyond to give me a good experience and address anything I feel i need to know about. so if you can i highly recommend Lawrence Stevenson as he facilitates the 5 star experience I had.

I was out of town and my check engine light came on. I was able to immediately book an appointment online and came right in. Lawrence took care of me and I felt at ease. His communication was excellent. They also have a free sandwich bar which was basic and delicious. They also drove me up to 30 min away where I needed to go and picked me up when the car was ready. Would definitely go back if needed!

My wife and I had a unique situation for buying a vehicle. We were planning ahead because we were traveling from out of state and only had a few hours to finalize the purchase. We used Truecar, and the price wasn’t amazing but it was fair. Our salesman, Dan, was responsive, helpful, and answered all of our questions. We made it to the dealership and closed in a couple hours.So why not 5 Stars? When we arrived to the dealership, we were informed that the vehicle did not have floor mats included with the price. To add floor mats, it was $169. After asking, the dealership did not offer a discount on any “add-on items”. This seemed extremely greedy to us. We are spending $35K at your dealership and you can offer 10%-20% for the add-on items aka floor mats. If the dealership had offered a discount, we would have purchased a couple additional items (cargo liner, door edge guards). We settled on just floor mats at the MSRP because you need floor mats.

I have bought a couple of vehicles here for our driving school. It is critical when teaching new drivers that we use excellent quality, well maintained vehicles and that’s what Victory Toyota of Canton has provided our driving school. We also purchased the car doc programs and get all of our routine maintenance done here as well. Molly in financing was great to work with on both purchases and all of the guys in the service department are extremely accommodating. Occasionally there is a bit of a wait with service if they are short staffed but not enough of an issue to not keep coming back.

My agent JamesLabrie was wonderful. Very helpful.gives all discounts he can give.love this guy