Shaun made my leasing process so easy, I was in and out so quickly I couldn’t believe it! Made sure I had everything I needed and was so helpful for every step at the process. Also the finance manager (Mike, I think) was exceptional and explained everything very well. Definitely will be recommending Shaun to friends and family! Thank you for making this such a pleasant experience!

Well 2021 is “not” the ideal time to be looking for the perfect “new car” with supply chain disruption and low inventories across all OEM’s and their brands.. But I hit a home run walking into Kempthorn Motor Group in Canton this past week.. I was fortunate enough to have Bob Novak connect with me as I walked in and peek around at the cars that were sitting on the showroom floor. Bob was the perfect personality armed with plenty of knowledge all while delivering a very disarming customer service experience that was absolutely “comfortable..” Bob lead me through the journey for what resulted in a super easy purchase of a new Mazda for our family.. Thanks to Bob and the Kempthorn family for a great experience!

We were in the market for a VW or Mazda for my wife. I am glad we stopped by here. We didn’t have an appointment but still Bob was very friendly and helped us test drive vehicles and answered all our questions.They didn’t have the best deal for the trade in but it is not a usual time for auto market nowadays. So we had our cash in hand and went back later for the purchase. It was a smooth process.

This was the best car buying experience I’ve ever had! Kempthorn made it easy to handle most of the paperwork on-line, which was respectful of my busy schedule. Steve was my sales consultant and he did a great job explaining all of the car’s features and encouraged me to call him any time I had a question. AND I got a great price.

Very nice folks who made a no-negotiation Costco Volvo lease go smoothly. Nice showroom. Kristen H. Is a new sales associate who is great to work with.

I recently leased a car through Kempthorn Mazda with Jessica Yoho and it was a wonderful experience. I initially went through their online inquiry system and she was very responsive to my questions! She accommodated me outside of my scheduled appointment and was able to reserve a car for me before it arrived on the lot. They also kept it in the showroom when it arrived after cleaning it, so it was spotless for my pick up. Overall, it was a fantastic first-time buyers’/leasers’ experience!

I recently became a T12 paraplegic from a MVA, so to say the least, shopping around for a car has been a point of anxiety for me. When my dad and I came to Kempthorn, I was worried that i’d be written off since i was in a chair. That couldn’t have been farther from the truth for Bob Novak. He was so kind and patient with us, and helped me find a car that I know i’ll be so safe in. I would recommend Bob to anyone looking for a car, but specifically for someone who is disabled and might be worried about car shopping. Bob will care about YOU before he cares about his sale. I don’t have enough good things to say about him, but know that i am so so thankful for this experience!

Bob Novak was the best car salesman.i have dealt with. No pressure, straight talk, and a real desire for us to understand and know our new car.The prep department was lacking in not updating the Android Auto app on the car.It caused some delay. Bob was diligent in getting answers

Love my new Mazda CX5. This is my 3rd Mazda from Bob Novak. You couldnt ask for a better sales associate. He is very thorough, and is willing to take as much time as you need to get all of your questions answered. Extremely helpful and honest!

I want to thank Connie for the wonderful service she showed me today, I was her 1st customer and this is my 1st Mazda.I came in just for a test drive, planning on driving other cars as well, I was so impressed with this car that I didn’t want to go anywhere else.Thank you

Not a very enjoyable experience. I drove fairly far to purchase a preowned Mazda and they lowballed me on the trade in and didn’t want to budge. Their excuse was the key fob doesn’t work. That’s like $8 max for a new battery. Like seriously? It was in good condition and very low miles for the year. The sales guy’s name is Rod. I wouldn’t recommend to work with him. Apart from that they gave me a pretty bad interest rate for someone with a credit score in the mid 700’s. They were making me sign paper work before I even knew what my payments would be. I just didn’t leave with a very good feeling

While in town for a family emergency my mazda required general milage service and I needed help with my tires. The service center here was able to get me in and out same day and even gave me a loaner so I could take care of my family obligations while they worked on the car. Everyone was super friendly and helpful and saved this out of Towner a lot of stress knowing that my car is ready to handle the 5 hr trek home safely. Top notch service at prices lower than my home dealership. And their peanut butter cookies are great. 😃

We had a great experience with Jeff who made sure my 9-month-pregnant self got in and out quickly with a great price on an awesome used car! Thank you!

We met with Bob Novak on Monday and was sold on the Mazda CX-3 that we had been looking at for the past two weeks, he went through every detail the car had and what features were key to the safety we were looking for. He made sure we knew how everything worked during our 36 month lease, he made sure to go over what a lease is and how it all worked. He took the time out of his day to make sure we felt that we were not just a sale to him but a new family member to the Mazda team. He made sure we knew roughly about where we should be payment wise on our lease and we couldnt be any happier with the pricing we got. I would HIGHLY recommend Bob Novak to ANYONE looking for a new Mazda. He has got our business for LIFE!

Steve Kappel handled my purchase of a Mazda 3 hatchback and he was so easy to work with. Absolutely no heavy pressure, answered all of my questions and concerns, I could communicate w him through text and he was always available, listened to my requests in the car, and paired me w my new car, which I love!! This is my fourth Mazda, a great car. Thank you, Steve, for making this a great experience. Also, thanks to Tim, the financial manager. Guides you through the paperwork, easily.

Bob Novak will take great care of you buying your next vehicle! Smoothest car buying experience imaginable.

I want to thank Ruth Franz for all her help with the purchase of my new car. She sold me my first Mazda years ago. I then went to another dealership for my second one, but came back because I felt Kempthorn and Ruth, met all my needs! She never pressured me and got me in the car I wanted!

Bob Novak was excellent and very patient. His knowledge allowed me to make better decisions. His patience allowed me to ask many questions for options and finally very helpful from the beginning to the end. Outstanding. Thank you

Kempthorn motors is where I purchased my first car 7 years ago and just recently I purchased my second car here. Unfortunately I didn’t have much of a choice when it came to needing a new car due to a car accident I was in. The first place and only place I thought of was Kempthorn, specifically their Mazda’s. I also made my purchase through the same salesman Bob Novak because of how great my first experience was! I cannot thank this company enough for accommodating my needs. I am happy to be a loyal customer for Kempthorn!

Great experience! Thanks for everything Bob Novak!!!

Easily the best experience Ive ever had at a Service Department at Mazda. Joe was extra professional and courteous. Too bad Im just visiting from N.C. or Id make this location my permanent Go-To.

I just remembered that when I bought my car here a year ago we had a terrible experience at this dealership. Yes, it was that bad that I am deciding to make this a personal holiday where I remind people of why they should not buy from this dealership.1) They knew we were coming back to buy the car and it wasnt cleaned or prepped at all.2) When asking my parent who was the cosigner for the financing on the car they questioned and scoffed at what he made.Dare I go on..3) As I said they knew we were coming to buy the car. There was no walking around and test driving cars. We were there to get on car and only one car and they knew that. There was no problem on our end with credit or paperwork. Yet we were there for over 6 hours.Man I wish I remembered their names. But we had a terrible experience and I hope you decide to go somewhere else to buy your car.

Bob Novak really helped me out. I bought my new CX-5 Mazda Carbon edition and I love it.

Everyone at this dealership helped to make my car leasing experience pleasurable. My Sales Consultant, Bob Novak, is top notch and is always available when I need him.

Salesman Bob Novak was excellent. Extremely helpful throughout our entire purchase.Also, Bob knew how to explain all of the details about the car....the infotainment system and all of the other vehicle system settings.Bob took us around the dealership and introduced us to other employees to include the service manager.Kempthorn was heads above how we were treated when we bought our last car at Progressive. The salesman there had no idea how to operate any of the vehicle systems and there was also no owners manual in a brand new vehicle. They told us to access it online or buy one through some website.Im totally sold on Mazdas and on Kempthorn and Bob Novak...!

First time at this facility and I was beyond satisfied with the quick service to my vehicle. The loaner car then provided was gorgeous and they kept me up to day every step of the way with their incredibly friendly staff. Not only did they fix my car (there was a Mazda recall) but they cleaned the entire thing before I came to pick it up!

Denny was my guy. Hooked me up with an awesome car for the best price within 250 miles of my location. Very straightforward and honest, never had a doubt about the quality of the vehicle or dealership. Got to test drive the vehicle alone and we got to go through things at our own pace which was nice. I highly recommend this dealership and especially Denny, you’ll leave knowing you got a killer deal and great vehicle!

I had the best experience buying my new Mazda CX-5 with Roger!!! The entire experience was fantastic. He was very knowledgeable and attentive to my needs and there was absolutely no pressure. After buying the car he spent time going over every feature and answering every question I had. He was the perfect salesman in my opinion and I will be buying my next car from him when I’m ready. I can’t say enough about this experience. Delighted!!!

I had my CX5 in for routine service. Despite what is going on with COVID, I had no concerns or worries. The service area took all the necessary precautions. Joe Ducker was extremely helpful in making sure my concerns about my car were addressed. I didnt feel rushed and he was very patient. He kept me informed of my cars status and how much longer it would take. Joe was very thorough in going over the invoice and all that was done with my car. The office staff was polite as I was checking out and again, I had no worries or concerns about safety. Great service and staff!!!

Thanks to the folks at Kempthorn motors for such excellent customer service and a smooth car buying experience. Denny, Charlie, and all the folks at Kempthorn were so patient, personable and kind. I’m completely satisfied with my used car purchase and I would definitely recommend Kempthhorn to anyone in the market for a new or used vehicle. I drove an hour back and forth to purchase my vehicle, but it was well worth it! Thanks again Kempthorn Motors for putting me in my dream car!

I’ve been shopping around for cars for awhile and most places always have those pushy sales men, I did NOT experience that here and I absolutely loved it. They are down to earth and willing to listen to your concerns! Highly recommendable!

Second vehicle I’ve purchased from Kempthorn in the past 8 months and both experiences were great. I love the no haggle, no nonsense and upfront approach of the dealership. On top of that, Bob Novak was our salesman both times and made the buying experience super smooth. Tell him what you want, how you want to do it, what matters to you as a buyer, and he makes it happen. That simple! I’ve hated every car buying experience until I went to Kempthorn. Highly recommend.

Josh was very knowledgeable about Mazda’s and we test drove quite a few! He got the deal done for us! Josh thoroughly went over how to use the technology on our Mazda3. My husband and I would highly recommend Kempthorn to family and friends. We are very pleased!

Joe Ducker is always very helpful and thorough and explains everything so you understand! I love my Mazda and always take it in for the least little defect which usually turns out to be a technical bulletin and they fix it right away! They always give me a loaner if it’s going to be an extended amount of time!!! I love Kempthorn Mazda!

I took my Mazda in for the airbag recall. I have to say that everyone treated me with the utmost kindness and courtesy, and in particular, Joe Ducker. Honestly, this was one of the best car repair experiences I have had. I highly recommend the Kempthorn dealership for all of your automotive service needs.

Bob Novak was fantastic with helping me purchase the 2020 Mazda CX-5!I highly recommend Kempthorn Motors & Bob Novak for anyone inquiring about a new vehicle!

I prefer to go to kempthorn over any other dealership because professionalism is always guaranteed. From the moment I walk in, there is a sense of comfort and ease. Joe is and always has been extremely kind and helpful whenever I have had any issues with my vehicle. They are timely, friendly, reasonable, and most importantly trustworthy!

Bob Novak was incredibly helpful! Best car buying experience I’ve ever had. He knows the Mazda product extremely well and would present information before we had to ask for it. All around great service! Highly recommended!!

Fantastic customer service! I would give Kempthorn Motors a hundred stars if I could. I highly reccomend coming to Kempthorn motors for any service need. Joe the Mazda service advisor is wonderful! He was able to squeeze me in, along with giving me a great explanation of the issues with my vehicle.While waiting, I met a few employees from the sales department. Very friendly and ready to answer any questions!If you are in need of service or looking to purchase a new vehicle I highly reccomend visiting Kempthorn. Thanks again!

Friendliest, most intuitive car dealership i have ever had the pleasure of dealing with. Bought my mazda in Brunswick But will NEVER go back as long as Kempthorn is open! They always answer/return my phone calls and They even have coconut coffee! Thank you so very much Joe!!!! (:

The staff is always friendly and explains everything thoroughly. I also appreciate that they have a fun kids area with plenty of activities to keep my kids occupied while we wait!

Love, Love, Love Ruth!! She was awesome and so was the rest of the kempthorn team! They made the trade in so easy and got me in to my desired car with out any hastle! Would definitely recommend!

Grant was a nice salesman who did his best to work with our requests, and for the time of day we showed up, they were pretty efficient at getting everything done in a timely manner. Everyone we interacted with was friendly.

Service department is wonderful. Great customer service and they did an amazing job on fixing my vehicle. Definitely recommend!

I didnt realize respectable car dealerships still existed until I stopped here. Thanks Bob Novak, we love our new car!

Courteous, friendly staff. Informative with no pressure. I feel I got a fair deal on the car I wanted.

Came in for the first time and was very impressed with the excellent service and courtesy they showed me. Joe Ducker was very clear and polite when we spoke about what my Mazda would need and earned my business for any future service or purchases. Thank you Kempthorn Mazda!

Great experience. James was great. Made the process quick and easy.

Kempthorn made buying our new Mazda enjoyable. Everyone was friendly and had excellent product knowledge. We came not knowing what vehicle we wanted, they listened to our needs and helped us find the perfect CX9.

They were very nice and answered all my questions

Quick response from autotrader .. good price ... owner came to thank me ... very nice dealership. Salesman (Mr. Murdock) nice guy very polite.

It was a great experience! Timely and efficient. Would definitely recommend.

Bob was great. Everything went very smoothly. Great experience

The owners are very hands on. Customer service is important to them.

Great service. From the cookie lady to the service techs. Efficient and explanations are thorough and understandable.

I left my Mazda 2 weeks ago for faulty air bags that needed to be replaced.The staff were very helpful about getting me a car to drive while my car was being worked on to replace the potentially deadly air bags should they deploy. Then the horror story begins.......I went to pick up my car last Friday to find GREASE ON THE ARM RESTS.....GREASE HAND MARKS ON THE PASSENGER CLOTH SEAT (BACK), THEN A DARK MARK ON THE SEAT OF THE PASSENGER SIDE SEAT...... ALL OF WHICH WERE NOT THERE WHEN I BROUGHT IT IN.....NOT TO MENTION THE RANCID SMELL IN SIDE THE WHOLE OF THE CAR......I WAS NEVER SO UPSET.....ALL YOU HAVE TO DO IS SEE THE GREASE ON THE ARM OF THE DOOR..ETC......VERY UPSETTING ND MADE ME SIC....I HAVE MY CARE CLEANED WEEKLY AND DO THE TOUCH UPS MYSELF ......NOW TO HAVE THESE MECHANICS MISTREAT MY CAR AS IF THEY HAD NO RESPECT FOR MY PROPERTY........IT WAS A REAL SHOCKER AND MADE ME SIC.......I AM STILL SIC ABOUT IT........HOW CARELESS,.....THEY SHOULD BE ASHAMED.......I NEVER DREAMED SOMETHING LIKE THIS WOULD HAPPEN.........THE WORK TO GET MY CAR BACK TO CLEAN.....MY GOD................I AM AFRAID TO PICK UP MY CAR TUESDAY............I EXPECT BETTER....VERY HURTFUL AND DEPRESSING..........GET YOUR ACT TOGETHER.........

Everyone was pleasant and friendly, from the front desk to the service people. Clean and inviting waiting area.

Josh,Is very knowledgeable, professional, and made my buying a new car process stress free.

My wife and I receive excellent customer care, from Salesman Bob Novak& Mike.

Great visit quick and easy! Just what my wife was looking for and for a good price.

I had a great experience buying a new Mazda 3 from kempthorn motors!! Absolutely no complaints the whole process went really smooth and didnt take as long as I expected.Nathan Lindsey was really helpfull and super great to work with! Thankyou.

Kempthorn is great. They are always detail oriented with great customer service.

Jeff Sikora was fantastic! Such wisdom, guidance! Thank you!

Best experience Ive ever had buying a car very helpful went above and beyond my expectations made everything easy thanks Jay And Ian for a excellent car buying experience.

Bob and the team made oldest daughters first new car purchase so awesome. Spoiled her for future aggravation I suspect. Thanks for being so great, team.

Took a long time of looking for cars but thanks to Bob Mitch Ian and Alex Im in the car that I love in a reasonable amount of time thanks for everything

Bob Novak was my salesman when i purchased a 2018 mazda cx-5. He was very diligent and on top of his game. I have gained an outstanding buying experience from him and the rest of the kempthorn team. He was more than willing to go over all of the nitty gritty details from the loan applications to explaining features of the vehicle. I am happy to be apart of the kempthorn family!

I purchased my CX9 from Kempthorn Mazda. Brad did a wonderful job helping me with questions that I had and even programming my phone to the car. I would highly recomment Kempthorn to all of my friends and family.

Always good service. Friendly staff

Outstanding service..they are top notch!!! Even washed my car!

Absolutely perfect work...as usual!

If you are looking for a vehicle Kempthorn is the place to go!!! Fantastic staff :)

Great dealership with excellent service!

Great service and very helpful!!

Very thorough.and quick.

Very satisfied with the service.

Great experience.

ALL IS WELL WITH SERVICE AND PERSONAL!

Wait wait and wait only to get a basically ignored.

Denny is the best!

Great service, though on the expensive side.