The fellow who answered my phone call was excellent. He quickly identified that 2 of the 3 items that I was looking for were in the store. But the 3rd item wasnt. So he switched to on-line ordering with no shipping fee. Now, 3 days later, I received a confirmation that all three items have been shipped. Perfect.
The sale item of the router depth gauge was out of stock. The sales associate assisted me in purchasing the item with free shipping. He was very helpful and saved me a subsequent trip to the store.
A+ help from the people working there, found the correct parts for a cabinet Im working on.
Rockler’s the best. Pete’s the man! So helpful and knowledgeable. Puts me right every time. I live in western ma and call Pete for all my Equiptment and tool needs.
One of the few places left that really care about their customers. They are so knowledgeable and patient. I try to support them as much as possible.
Brilliant inventory, with helpful and knowledgeable staff.. Will absolutely be back..!
I needed some 48 shelf standards for a cabinet. There were none on display in the store, because they had some 72 inch standards that were bent on one end. Two employees went into the basement storage area and found those, which I was able to buy for the cost of the 48 standard. Very helpful and makes it a pleasure to shop there.
Very helpful Staff, been shopping at cambridge store for years.The manager is the best.
Huge selection, convenient location, and best of all, amazing staff knowledge and willingness to help. Brought in an antique chair I wanted to refinish. Woody (has there ever been a more appropriate name??) patiently walked me through my options and helped me take detailed notes on the steps I’d be doing. First chair already came out great. Looking forward to going back for my next project.
The Rockler employees that helped me were professional and went out of their way to answer my questions. It was a very enjoyable experience and I highly recommend the Cambridge store to anyone who needs tools or advice for woodworking projects.
Helpful, friendly staff. Had what I needed, and pricing was better than I expected. Not cheap but still.
Peter is outstanding. He helped me with my inquiry and really took care of me. Super sweet! This is our go-to for all our mill-working working needs! Manda from RGC Millwork
Great selection and staff
I’m repairing a desk with extremely obscure hardware that needed replacing. Though they didn’t have it in the store, the Rockler staff helped me find a vendor with the right cam lock and cases online. They also talked through the gluing job I need to do and helped select the best wood glue. The prices were reasonable. And nobody assumed I’m an idiot because I’m a girl. I’ll definitely be back!
Staff are super knowledgeable and friendly. Took a pen turning class and loved every minute. This store is a gem.
Got good advice and help from a newbie.
I depend on Rockler for all my woodworking supplies and tools. I get top quality products, helpful advice and excellent suggestions for how to find anything that they do not stock.
Wooden Pen Turning course is the best, thanks Palo! Looking forward to taking more classes in the future.
Im not sure which is better: the friendly, helpful, knowledgeable, and experienced staff, or the huge inventory of toy store for woodworking and construction products. Great resource.
Nice place first time there today, Palo was real helpful got everything I wanted and what they didnt they ordered for me to have delivered right to my house with no shipping charges. Will definitely return thankyou...
Very helpful on making a purchase, the manger was also helping me make a decision on a miter gauge so I made the purchase and I am satisfied. Will be going back, Rockler sells good products. Kudos to Peter tha manager.
I like DIY a lot and have going small hardware stores are great for advice. If you do a lot of DIY and get frustrated that no one knows where anything is or how to do anything at the big box stores then you should check this place out. Tons of tools, lots of free advice and people who are enthusiasts. Love this place, its where paychecks go to die
Great store, helpful staff, highly recommended for woodworking supplies, tools, etc.
On street parking, easy in and out!
Great service, a lot of options.
Very friendly employees and knowledgeable. I will go back for sure...
Very good help for solving my problem.
Has everything you need . Great service.
Took Palo Colemans lamp making class this past weekend. While I had experience with power tools and general construction, I had no experience with a wood lathe. The class was entertaining, informative, and above all, I plan to continue with designing my basement into a wood working shop. I would recommend this or any of the classes at Rockler to anyone interested in learning the wood working trades, regardless of experience level!
Rockler is always a little pricy, but you get what you pay for. Staff is friendly and helpful. Would recommend. The best part is that I can send my students there and trust that the staff will help them out.
Very helpful staff and great selection!
These folks are the best! Very helpful and knowledgeable.
Parking in the back.There is parking in the back of the building, as youre approaching, drive just past the entrance and go down the alley next to the building, there is parking back there.The staff is very helpful and it has enough in stock for a small store.
Everything you could ever need for any woodworking project. Friendly and knowledgeable staff.
Helpful knowledgeable staff. Great products.
Very nice and helpful.
The sales person was enormously helpful in all regards.
Expensive but the quality is excellent
First time in... I could spend hours here looking at all of the tools, hardware, and woodworking supplies. They had tons of specialty fasteners that I needed, higher quality and lower price than Home Depot. I cant believe Ive never come here before, but I definitely will come again.
Love Rockler. Its my toy store...
Helpful and knowledgeable....made me want to do more business with rockler...
Great great great. The guys here are so knowledgeable, friendly and helpful. I want to live at Rockler, after just one stop in.
Very nice professional staff
These guys even need reviews? Its not like theres any competition around for what they offer. Anyway, I found what I was looking for and they were super nice even though Im not really a woodworker.
Great selection. They have specialized tools and materials for woodworking and other wood crafts. Friendly staff too.
Best place ever
Top notch business, from helpful and knowledgeable employees to the best selection of tools, accessories and wood stock. No one beats Rockler
Great selection great staff. Love going here and checking out the exotic hardwoods.
Like a candy store for wood workers!
The friendliest, most knowledgeable staff you could hope for. Nearly everything on the Rockler website is in their store, which makes it easy to scope out options before you go in, or simply browse when you get there.
Well versed, helpful sales staff! High end, quality products
Great place for all your woodworking needs. Their tools are all top quality.
Very knowledgeable staff, tell them about your project and they have some great advice and tips.
Good supply of specialty tools and nice (not cheap) wood for projects/hobbies. Helpful staff.
Friendly and knowledgeable staff, great products and even better prices!
Was looking everywhere for General Finishes chalk paint and they had a huge selection! What a wonderful place with helpful people!
The store and people here are great! I found the hinges I had trouble finding everywhere else in town and everyone at the went out of their way to help me.
Basically, its the only game left in town (and I dont just mean Cambridge but the entire Boston metro area) when it comes to specialty stores for woodworking. Good selection of tools and supplies, and a good selection of hardwood lumber too.
Very helpful, great service and selection.
People who work there are very helpful
Always a great shop for woodworkers.
Ask for Woody - he knows everything!
AWESOME
Anything wood related this is the place to go.
Rare hardware
Lots of staff, short wait
Very good