I went into Bob Smith BMW with the intention of test driving a 4 series Gran Coupe. Amir was extremely helpful in finding a car with all the features I wanted, and even let me take the car out for an extended test drive which is pretty hard to come by at most dealerships. Overall I had an excellent experience purchasing my 430i Gran Coupe from Bob Smith and will definitely return once were in need of a new car.

They know what they are doing. Always fast and fair.

Service department unplugged automatic door lock mechanism when repairing a dent on a rear door. Took the car in once the issue was discovered, but they tried to charge me a ~$200 diagnostic fee just to look at the door that they had just worked on. I got out of there and took it to another mechanic who repaired the mechanism in 5 minutes by plugging it in. Two terrible experiences in a row! Stay away...

Super cheap customer service

Over priced, and picked up my car from them to do just a diagnostic on it, and it came back with a major oil leak.